Pros: "Nice staff"
Cons: "Cleanliness. There was a ton of garbage in business / frost class back pockets. Seats were dirty. Tray tables were dirty. Not the best entertainment options."
Pros: "Wonderful flight.... great crew!"
Cons: "Delays, delays, delays. :("
Cons: "Complimentary ear plugs and eye mask would have been great."
Cons: "Delay. I lost my first flight and almost the second as well"
Pros: "Nice crew."
Cons: "Plane was small and uncomfortable. The plane was again delayed. 4 flights with United. ALL 4 delayed."
Pros: "Crew really polite and nice"
Cons: "Good flight"
Pros: "The food was very good. The crew was very pleasant and accommodating. A bit late leaving but time was made up in flight. All in all a pleasant trip."
Cons: "Some of the entertainment screens were inoperative. The occupied light for the forward restroom (in business class) was not working so you never knew if it was free or not."
Pros: "None, Zero..."
Cons: "I did not like how we were treated by the United Airline Crew front desk when we were getting our boarding pass, they immediately say that due to myself having a Philippine Passport and A US Green Card holder they needed to check with Japan Immigration and in the end of waiting they said that we can’t board the plane because of my citizenship status and I needed to get a Japan VISA, I felt discriminated for something I do not know about when I purchased the tickets via online it doesn’t even show if there were any requirements needed in order for me to travel to Japan. My overall Review is a big ZERO and Unsatisfactory of how they treat their customers."
Pros: "The crew was cordial and attentive"
Cons: "I understand it was a short flight, but don’t force me to buy either a movie or TV show. At least give me some free options."
Cons: "50 characters isn’t enough to describe the pain I went through. United airlines screwed me. Canceled flight and didn’t compensate me only with a flight to Chicago and a 15 hour wait for the next flight... no hotel or food... no transportation."
Pros: "Seats were quite comfortable. Service pretty great."
Cons: "The only issue was checking my bag at MHT. The guy at the desk had no idea what he was doing, and it made me really nervous."
Cons: "Had a one hour delay on thtarmac waiting for de-icing...weather related."
Pros: "Ended up requesting a refund. Received zero compensation and zero empathy from anyone at United. Left the airport infuriated and drove to my destination instead."
Cons: "Ended up requesting a refund. Received zero compensation and zero empathy from anyone at United. Left the airport infuriated and drove to my destination instead."
Cons: "The fact that you can not check in online unless pay for checked baggage is predatory and manipulative."
Pros: "Very few people on flight"
Cons: "Being moved to help balance the flight. ...would be nice to of an extra coke for my obedience"
Pros: "Seats were comfortable."
Cons: "No free food or entertainment service."
Cons: "Seats are very uncomfortable the delay was unexplained and no information was givenuntil we boarded the plane"
Cons: "Uncomfortable seating"
Cons: "The fact that my flight was cancelled and I was in first class. I was rebooked on delta in coach and united would not book me for first class."
Cons: "Air Canada sold the flight to United Airlines - and United moved the flight later and later and later. Six times. When this was combined with a weather delay, we ended up boarding at 11 PM and landing well after midnight. This is not what we signed up for and not what we wanted."
Cons: "United check-in at IAD was chaotic. Worst process I have ever seen."
Pros: "Only thing that was good about this flight was that We had help getting from one terminal to the next with a "Pusher" fir my mother who uses a wheelchair as her jnees lock up when sitting fir long periods if time. All pushers throught the trip were very friendly. I did have a hard time keeping up with ine gentlman with linger strides than myself."
Cons: "I could have driven faster than the overall delays!! For a round trip that should have only taken 6 hours, we were delayed after delayed and put on another flight because we would have missed connecting--we waited 25 hours---one full day for a three day weekend wedding trip!!"
Pros: "Love the cookie! Good crew."
Pros: "Everything went good. Crew was professional, flight was on time"
Pros: "Service was good"
Cons: "Delay 8 hours with short notice I had 2 take Uber 90$ 2 Boston airport"
Pros: "Nothing. Never again"
Cons: "Rude and unhelpful. No empathy or concern. Erik"
Cons: "They kept delaying the flight. Finally, I decided to drive 6:30 hours."
Cons: "Flight was cancelled and initial Customer Service Representative was not helpful at all."
Pros: "Great crew"
Cons: "No room on board for carry on luggage and when gate checking luggage it resulted in further delaying me to make my connecting flight"
Pros: "Great staff"
Cons: "Board unboard then wait for an hour to get a cleaning crew? Another h delay Of my 3 flights on this trip each one was considerably delayed"
Cons: "Delays in boarding, as well as arrival in PHL. Flight s m s short staffed. My bags did not arrive. Had to wait for a gate, then wait for a tail jack."
Pros: "Fast loading and effect attendant"
Cons: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"
Pros: "Flight was fine."
Cons: "Didn't actually fly to Indianapolis due to missed connection, flew from LAX to SFO to ORD to IND. Two days to get home from Los Angeles."
Pros: "It was a small prop plane but the flight was amazingly smooth."
Pros: "iwheelchair and cart to get to my plane because of a knee injuryhad a wheelchair or cart to get me through the airport"
Pros: "Length of flight."
Cons: "We were kept in the airport for hours on end without being informed our flight was cancelled. Something was wrong with the plane and then by the time it was fixed the crew had times out. We were given no information, the delays just kept increasing and increasing. We had to fly out the following morning which made things very inconvenient for getting rides from the airport and getting to work on time."
Pros: "Easiest boarding process I've ever had. Terrific!"
Cons: "No in flight entertainment, small cramped"
Cons: "The United Terminal at Newark is hideous and United should be ashamed to be associated with this poor quality. The airport is a construction zone at best. The aircraft is tiny, cramped and inadequate."
Cons: "Flight was delayed, missed connection, chose to go to Minneapolis and was booked on a flight that I didn't have time to get to the terminal, so was rebooked a 3rd time, missed my shuttle, have no idea where my luggage is"
Pros: "The crew"
Cons: "- we didn't know that we need the United app on our phones before departure (for example, my daughter, too) :( - the flight was overbooked and seats in Economy were challenging - plugs fell out of sockets permanently because of our legs/feet"
Cons: "Kayak suckssssssssss"
Pros: "It was timely, and the flight attendant was wonderful!"
Pros: "excellent aircraft, roomy, comfortable and clean. the flight attendants were very attentive but not pushy"
Cons: "very full flight ... tourist season?"
Cons: "seat size is getting pretty small give us passengers a break here! we're not cattle n deserve a little room-especiall when Airlines are making record profits!!!"
Pros: "because of my disablilty, the crew was very helpful."
Pros: "arrived on time despite delayed departure"
Pros: "The entertainment was great! The crew was very pleasant."