New plane. Perfect gluten free meal Very flawless procedures from check-in to the landing. Taking off on time and landing even earlier and the luggages are already there after shortest arrival report.
New plane. Perfect gluten free meal Very flawless procedures from check-in to the landing. Taking off on time and landing even earlier and the luggages are already there after shortest arrival report.
I like your stewardess, they are nice. However, your food could have been better and wheres your dessert? You do not offer beer or scotch. I do not drink alcohol biut my husband can have one or two, he has to ask if he can have one. during dinner or lunch, it should be offerred. Also, you do not have the most famous drinks ginger ale
Not accommodating ground staff On board slow service Crew members not very friendly
I flew Asiana Air not Korean Air which was my original flight. So, I have no say about Korean Airlines right now. I hope you guys will not make any changes of my flight on Feb 15th. I want to fly Korean Air on Feb 15th. and make sure it is the same flightr njumber for my husband also and do not make any changes on either flights. thank you for reading my letter.
Going through security a third time to get on the next flight was again utterly ridiculous and unnecessary. We were in a International secure area once again and as far as I'm concerned should not have been put through the gears for absolutely no reason. The United States can get all the information they need from the travel itinerary, there was no need to be forced out of a secure area to personally interview everyone on a connecting flight to find out their US immigration status.
Going through security a second time to get on the next Korean Air flight was utterly ridiculous and unnecessary. We were in a International secure area.
Flight arrived early, fantastic, since it is short flight, no food being served
Food was good, but it can be better if it add a little bit of oriental flavour, service is great too.
The website is difficult if you don't have an account and sign in as a guest. Seat selection/change is only allowed after they send you an email which I would never received. Otherwise, the Korean Air flight crew was great. Just go to back of plane for snacks and drinks. They provide pillow, blanket and headphones. Movie selection wasn't great imo.
Delayed 30 mins but to final destination so I didn't miss a connecting flight like I did on the initial journey that added over 12 hours to my trip.
Pleasant, comfortable, and entertaining. All told, ZERO issues with it. And sadly, so far the flight was WAY more comfortable than the hellhole that is "Lambug Beach Resort" at Badian Beach!
Great food in business class. Great service by staff. They were all so very nice
Seats could have been more comfortable, but it was a pretty good experience all things considered
Experience was good. Check-in at airport was slower than norm.
seamless check in/ friendly staff, food is good, always love flying Eva Air
On time. Easy online check-in. But always give me a middle economy seat with wacky passengers (or even a seat next to the toilet room). Also could be more courtier staff.
The ride was comfy and crew members were nice. Really appreciate the option of the airport shuttle for passengers from near by states (NJ & PA) by EVA.
New fleet, clean, exceptional service. Seat comfort and food in premium economy are top notch. One of the few best airlines I've ever flown with.
Flight was comfortable., business class. Bathroom spotless all the way. Food was very good and presented beautifully. Flight attendants were efficient and professional. They made sure their travelers were well taken care of. It was a very comfortable trip.
The crew spoke Chinese to every Asian person. I even did not understand anything. So rude. If they don't know passengers’s nationality, they have to speak a common language in English. They lost my luggage. I didn't have it now. I don't know where is my luggage. They lost it. So terrible airline. I will never use it again.
I like WJ but I don’t like traveling anymore
Good. Really crowded and busy. Going to Winnipeg plane was crowded and seats very narrow Now I remember why I dislike flying 😈
not as spartan as an air Canada flight, less comfortable / no in-flight screen as compared to similar priced Air Transat flight. Crew Cabin were professional and approachable. They got the job done, safe flight, on time despite delay in take off.
We requested 2 wheel chairs upon arrival. On board an attendant told us to remain in our seats until everyone was off the plane. we were in row 11 and thought we would be off early. After all were off, a different attendant said we should leave, and that the chairs were gone. One was available for my friend who had just spent 9 days in hospital but I had to walk quite some distance. Eventually a cart arrived to take us the rest of the way. This was over an hour after our arrival. The staff at the terminal did their best to help us but if we had been allowed off with the other passengers, our ride home would have been an hour earlier.
There was no entertainment and no announcement till well after I and others asked about it, and no "compensation" (like a free snack)
Having a lot of delayed flights on West Jet, however things always work out. So no complaints.
Our flight experience was great! Flight staff was funny and offered great service. Made record flying time coming home from Vegas after having to wait for planes on the tarmac because of high winds
4 hour delay, lost our bags, staff was loud and it was an overnight flight
Check in was seamless , crew very polite , arrived on time!
We had to walk up a stairway at PVR which was not illuminated at all. I was carrying carry on luggage and stumbled a few times due to the poor lighting.
Aircraft has better leg room than any of United's larger planes. We had requested mobility assistance for this and related flights. United's response to all was superb.
No snacks served! Seating in the kast row in uncomfortable.
Flight was fine, it was delayed but only 30 minutes, staff were efficient, lady making announcements at LAX was really hard to understand but the rest were great.
Flight crew and pilots did great. Flight way delayed due to a part needing replacement. Based on what the pilot indicated- the maintenance crew could’ve resolved this more efficiently than replacing whole part- and taken less time
Pretty turbulent, but not anyone’s fault. They got us there. Impressed that they carried on with a drink service.
The male air hostess was rude and didn’t even offer me a drink. Poor customer service!
We left really late. Things that were out if anybody’s control I guess.
When I purchased my ticket, I assumed it was a real ticket, as in, when I go to the airport I am guaranteed a seat. Not so. When I checked in 24 hours ahead of time, I noticed I did not have a seat assignment and my boarding pass said "Standby." I was informed at the gate that the flight was full and I may not get on that plane. I don't recall being offered the option of selecting a seat when I checked in, and apparently, for the honor of pre-selecting a seat, you must pay an additional fee. So, a ticket really isn't a ticket, it's actually a lottery and if you're lucky, you may make it on board - or you can choose to be extorted for extra money for the guarantee of a seat. It's like making reservations with the Godfather - one payment isn't enough, there's always another bribe you have to make. After the first few zones were called and I hadn't been informed of my status, I went to the gate agent and they handed me a boarding pass, for the very last row near the restrooms, in between two very large people. Apparently that was my punishment for not purchasing a seat ahead of time. Airline service has not only gotten more expensive, but the return on your money has shrunk and there is little regard for the passengers. This feels like a racket. I am not pleased, as you may have gathered.
It was your usual flight. Nothing exemplary. Due to turbulance, the drinks were served 20 min before landing. Meh.
My only concern was that we were on the tarmac for so long and weren’t told what was happening. It turned out that the system needed to be restarted but it would have been nice to know earlier.
Fruit and cheese platter was dubious quality. The edges of the cheese pieces were dried, plastic looking. Old.
Terrible. The plane is old and not well kept. Very small, no leg space or comfort. And the prices to and from Bermuda re criminally high.
Flight delayed two and a half hours from Toronto to Calgary Philadelphia to Toronto we were listed as standbys !!! Very concerning
Terrible experience. Air canada is the worst and Kayak website is also not transparent.
Flight delayed at the last moment Hill next day and havé to drag at Hotel at our cost and bec day was again delayed 4 Times because no crée and no pilot
Cancel because of maintenance issues. rebooked next day and then the replacement plane 3 hours late.
The flight was more compact. The flight was more turbulent than usual. Otherwise no complaints.
My flight was great but my inbound flight from Toronto to Sault st Marir delayed more than 2 hours and we had to change the airoplan.
This was a fraudulent transaction. Kayak was at fault for accepting a stolen credit card. Kayak needs to change their verification process.
No food, not even snacks on the 6hr flight from Newark to Vancouver! The movie collection made up for it though and they did come around with drinks twice. Just good to know so you can eat ahead/bring snacks onto the flight. It was a bumpy ride induced by wind and rain but otherwise got to the destination safely and promptly.