Pros: "Lead flight attendant was attentive, cheerful, and helpful!"
Cons: "Especially for USA and Canada travel, allow some luggage, you guys embarrassed my child by charging her luggage fee because she had to bring a device she requires. She felt embarrassed."
Cons: "Flight was delayed. It happens, I know. First time using this airline, ended up landing 1.5 hour later than planned. The boarding process in Toronto was bizantyne, with some discrepancy in the checks and balance forcing a manual check in of all passengers. Amateurish."
Pros: "Crew was nice"
Cons: "Flight was cancelled and rescheduled 2 days later!"
Pros: "Snacks and drinks on the plane are nice. Baggage was already on the belt at Billy Bishop. In general a lot less queuing and waiting than YYZ."
Cons: "New luggage rates make Porter an unattractive option compared to other competitors on short haul. Seats need to be cleaned more often, the surface was sticky."
Pros: "Crew and service were good"
Cons: "Improper information stating the fare could not have carry on bags. Small plane"
Cons: "I lost my flight because the person know how old me"
Pros: "Great crew. Helped me move to a seat closer to the front as ones further back make me claustrophobic."
Cons: "I don’t like your new policy of not opening up fee free seats 24 hrs before the flight. You used to do that and now if you don’t pay the extra $25 you get stuck in the back row even though there are lots of available seats. You can do better than this Porter. Especially for loyal customers."
Cons: "Email notifications of flight delay are sent too late!"
Cons: "The flight attendants had loud, personal conversations during the whole flight. Extremely unprofessional."
Pros: "Staff was curtious and helpful. Also enjoyed free snacks"
Cons: "No charge port or app to watch movies"
Cons: "There is only 1 lavatory on the plane and early in the flight they had to shut it down! Luckily there were no incidents but how can you not have a working lavatory?! What would they do if someone really had to go?"
Pros: "I slept the whole flight"
Pros: "the location was perfect, i was able to walk to downtown and other tourist attractions"
Cons: "it was too expensive"
Pros: "The flight was good and excellent, boarding on time, arriving on time, the staff was very friendly and helpful."
Cons: "The on-board magazine read that they should have had almonds as a snack option but the attendant said they do not take nuts as they could be allergic. But on my flight to Boston they served almond snacks. It is confusing."
Pros: "One particular flight attendant was good"
Cons: "Everything else. Delayed my first flight by 2 hours. Rude crew at boarding."
Pros: "The service once boarded was great. The flight attendants did a good job serving drinks and handing out snacks"
Cons: "The flight was supposed to leave at 5:30pm, but we only left at 7:10pm. We were not told why our flight and the one prior left late. Luckily we did not have a connecting flight like some of the other passengers."
Cons: "Flight out was canceled after five hours of delays. I find it hard to believe the forecast wasn't more predictable and couldn't have saved all that wasted time in the airport."
Cons: "Interior noise from plane is annoying"
Pros: "Prompt service and proximity of airport to the city. We literally walked to our hotel"
Pros: "the flight itself was good. the price was also good."
Cons: "delay of 1hour for both flights."
Pros: "Loved the Terra chips. Also the price!"
Cons: "Why did I have to take my headphones off during takeoff and descent? No other airline I’ve ridden has had that policy."
Pros: "The lounge. The shortbreads."
Cons: "The wait for departure. The arrival gate in halifax is a long walk to bags and rentall cars. 81 yr mom wirh me."
Pros: "complimentary wine and beer!"
Cons: "delays, delays, delays!!!! Billy Bishop's - no place to sit!!!!"
Cons: "Disorganized lounge and very late updates on flight that was 90 minutes late."
Cons: "Getting an email as I was going to sleep advising my flight is cancelled and rescheduled on next available 640am two days later. Wow talk about leaving me stranded Who is paying my two extra nights hotel and food? Pretty unprofessional service Been on hold over an hour Come on porter Is that the best you can do?"
Pros: "Quiet plane! Excellent crew."
Cons: "Logan Terminal E..."
Pros: "Crew was very friendly and sincere."
Pros: "I loved the waiting area with free snacks and drinks while we waited for our next flight. So comfortable! I wish Porter had other flights in the United States :)"
Pros: "Everything was on time ,the flight was comfortable,snacks were also good . The attendants were very friendly and couscous. I'll fly with Porter air again . Edward"
Cons: "No entertainment on board ."
Pros: "Price and timing"
Cons: "Noisy children; mediocre food"
Pros: "Helpful staff and generous with the snacks and beverages. Everything was on time and ran smoothly."
Cons: "Good first-time experience!"
Pros: "One of the hostesses from Toronto to Halifax was one of the sweetest and caring people. She was the younger of the two women (for lack of her name) and I wish I had taken her name to be able to let Porter know how nice she was! She really made the whole trip so pleasant."
Cons: "The lack of in flight entertainment/"
Pros: "The flight attendants were extremely welcoming and looked great. The gourmet snacks were great including wine service in glasses and not in plastic cups!"
Pros: "Staff was extremely professional and knew their job."
Cons: "Flights were short so did not have entertainment, which is fine."
Pros: "Seats were good, service was excellent I felt, good drink selections. I'd say it's regional version of Southwest. Please be mindful the overhead space is like that of Spirit (very small!)."
Cons: "Landing. Both times the landing steps were shaky and uncomfortable. Taking off was no problem at all so really not sure why landing was so hard to swallow... as in I wouldn't bring my baby on board just because of this."
Pros: "Excellent service"
Cons: "No wifi or screen"
Pros: "Every thing was the best and I loved it The best airport, crew , landing , service and on time flight."
Cons: "I had problems with the check in, looks like they don't have experience or something is wrong with their system because we were 3 people with the same issue and there were only one guy helping us. I almost lost my flight. Then, the landing was awful, all of the passangers were scared, we didn't know what was happening and they never told us."
Pros: "Travel was seamless Flights were surprisingly punctual Staff was friendly and planes are comfy for short flights - Lounge is the best ! definitely the highlight of flying porter. They stand behind their slogan... " Flying Refined ""
Pros: "It was on time"
Cons: "We had to make a second pass at Halifax due to a glitch"
Cons: "The crew were mostly great except one female flight attendant who was unnecessarily rude on two occasions on the short flight."
Pros: "The carry-on space was too small. My flight leaving Toronto was delayed one hour. I enjoyed the free coffee and cookies at the airport."
Cons: "Shaky and noisy flight, the transportation offered by porter could be vastly improved."
Pros: "The aircraft crew were very polite and helpful."
Cons: "I could have used more leg room being so tall."
Pros: "Nice to offer chips"
Cons: "Very delayed, but with only vague and confusing explanations. Delay before taking off, delay on the runway. First they could not find plane, then could not find crew."
Cons: "Cabin was not well pressurized so my ears popped very badly. 24 hours later, they're still popping"
Pros: "Free drinks! Great snacks! Friendly crew! I wish I could fly Porter everywhere!"
Pros: "convenient and on time."
We had a significant illness at the last minute. Air Canada was unsympathetic and rude and refused to give us any credit on our unused ticket.
Ran wonderfully and smoothly roundtrip. Could not have asked for more from the staff.
Cons: "Not enough space. Tv was glitchy. Seat uncomfortable."
Pros: "The crew was very nice and helpful"
Cons: "I got charged for bags from Fort Lauderdale to Toronto than Toronto to Halifax"
Pros: "Very good service"
Cons: "Rough air"
Pros: "got an upgrade to Business Class but on those small flight - meh"
Cons: "The recline didn't work nor did the sound on my TV."
Pros: "Lots of legroom. Great free movies."
Cons: "No free snacks. You had to pay for headphones."
Cons: "i got to the airport 2.5 hours befor my flight to play it safe and waited at the check in for about a hour befor a air canada employe even showed up. vary poor service on the airlines part i will never fly with air canada again."
Cons: "Extremely cold on the plane"
Pros: "On board entertainment"
Cons: "No real food for purchase"
Cons: "Delayed for almost 2hrs"
Pros: "Quick easy flight. Everything went smoothly."
Pros: "Kept us up to date and gave us a lunch voucher."
Cons: "We had a 4 hr weight in St John's"
Pros: "Most parts of the flight were normal - nothing exceptional or problematic"
Pros: "Ground personnel"
Cons: "The overall service on board"
Pros: "Nothing other than the staff is nice."
Cons: "Nothing stands out about this flight."
Pros: "Crew was very nice"
Cons: "See above. I didn't fly as I had scheduled."
Pros: "Employee in Boston terminal great help in sign in process. Volunteer, I believe, in Air Canada terminal in Toronto helped me find my way to another terminal."
Cons: "We were disappointed we couldn't order from the flight menu."
Pros: "Great fast flight"
Cons: "Wireless system slow and costly."
Cons: "flight was cancelled and I was offered a flight through Montreal with Long connections so I cancelled and flew the next day again through Montreal but with better connections"
Pros: "We didn't crash"
Cons: "Terrible service by the Air Canada stewardess. She was surly and unprofessional. Just flat out rude."
Pros: "I liked the service crew and flight attendants help. It was amazing to come home safe. I enjoyed my flight."
Cons: "Nothing at all."
Pros: "Quick, cheap, great service"
Cons: "Nothing bad, really"
Pros: "I was happy to be on the flight."
Pros: "The tremendous effort to support our making our connecting flight."
Cons: "The nightmare between flights in Toronto airport"
Cons: "Flight was late taking off"
Pros: "Service on the flight is always good and the transfer in Toronto was seamless."
Cons: "The departure area in Boston is dreadful. no room and no amenities. Straight out of the 60's."
Cons: "Our entertainment system was broken."
Pros: "Space between seats in economy class"
Pros: "Comfortable flight and attentive crew."
Cons: "Other than delays and gate changes, flight was fine."
Pros: "Everything was fantastic. Great flight crew. Great stuff."
Pros: "Boeing 767 is a great aircraft in every way!"
Cons: "A shame to connect in Toronto!"
Pros: "No issues."
Cons: "Everything was cool."
Cons: "My tv didn't work"
Pros: "Logan checking with own security checkpoint Boston to Toronto tv great Staff professional"
Cons: "The plane was on the edge of departure when I rushed aboard. The server waiting at boarding had a patronizing attitude. As if to say, "Why are you late?""
Pros: "The fast boaring"
Cons: "The 3hr delay. Not many announcements. No one at the gate/desk. Had to be in a crowded gate area with no choice."
Pros: "Good movie selection"
Cons: "Poor organization and late takeoff"
Pros: "Seating in two's very good."
Cons: "Both going and return had to wait an extra hour."
Cons: "Late and overbooked Toronto Airport Dodd is bad. --- no veggie optional"
Pros: "Flight was uneventful--just what I like!"
Cons: "There was nothing that I can think of.."
Cons: "crew are polite but cold and strict. it was a night flight and they were very noisy when serving the food."
Pros: "Great crew made the trip pleasant."
Cons: "Aircraft had no WiFi, broken tray table and was pretty worn."
Pros: "The extra legroom for economy plus seats"
Cons: "The food was tiny and not good"
Cons: "Serving something substantial to eat would be nice."
Pros: "Great plane and crew"
Cons: "Flight was delayed twice"
Pros: "very friendly crew"
Cons: "the food"
Pros: "The crew was very accommodating, especially a flight attendant named Petra."
Cons: "We waited a long time to board. It would have been helpful if someone explained why we waiting so long."
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Pros: "Great take off and landing. My ears were not even plugged up after landing. Great piloting skills by the crew."
Cons: "Still in Houston after spending the night. Flight from Boston to SFO WAS DELAYED SEVERAL TIMES and we would have missed our connection to HNL. So we were diverted to IAH, where we spent the night and will leave for HNL soon."
Cons: "Flight was delayed for an hour"
Pros: "Salmon and rice."
Cons: "Tvs not working and staff pretending as if they would fix it but actually the problem been going for a while with that airplane. The pizza should not only be a vegetarian one ."
Pros: "Non stop . Wife and I were given side by side seats"
Cons: "Last row"
Pros: "Not much although the small meal/snack was solid. Also they didn’t lose or kill any animals as far as know."
Cons: "WiFi did not work. Flight attendants didn’t really care. No way to watch TV unless you pay."
Pros: "The crew from the ticket agents all the way up were great. The app for iPhone is great."
Cons: "I paid for 30 minutes of WiFi to download the United app on my iPad. I wanted to watch the movies/tv shows that were available to passengers. The WiFi was spotty and slow so I wasn’t able to load the app. Needless to say I was disappointed. I also was disappointed with the seating. I am an average size person and I felt very cramped in my seat. My shoulders and neck are killing me after a 2 hour flight. I know that I chose the economy seating but I don’t remember the seats being quite so narrow or the leg room being non existent."
Pros: "A very tall, male, flight attendant very wonderfully took me almost all the way from one end of the horseshoe to the other. I didn't catch his name but he was SO helpful."
Cons: "My flight was delayed by a few minutes and by the time we got to San Francisco, boarding was almost done for my connecting flight. I had to literally run from one end of the United terminals to the other... the entire horse shoe."
Cons: "I was there on time but was told my travel information was not on found even though I had the email confirmation and I lost all the money I paid."
Pros: "I loved being in economy plus! The meal was a wonderful surprise and after my tv screen was reset, I enjoyed 2 movies. Nice staff and service."
Cons: "Having to go to the back of the plane for the bathroom."
Cons: "Took 3 days to get home got stuck in a hotel pregant stuck between airport and planes for 2 days makes me never want to fly again horrible experience"
Pros: "I liked the comfort that the plane gave. I also enjoyed the fact that the crew was all very friendly and kind."
Cons: "There was no music or free tv to watch on flight. There were delays due to high traffic."
Cons: "They had flight delay issues and WE got pushed onto a next day flight but WE had to pay for our hotel when it was their planes delayed!"
Cons: "Our plane was constantly moved around prior to boarding and it was 2 hours late."
Cons: "Honestly, I am not a big fan of United right now and their airline policies. The flight was delayed for a hour. But at least I wasn't dragged off the plane or stuck in 95 degree weather for 5 hours."
Pros: "I originally self checked in for my delayed flight from Boston to Newark, but forgot to add TSA pre check. I went to ask an agent if she could add it, which she very kindly did. She also offered and put me on an earlier flight, which made my day! Thank you!"
Pros: "It appeared as though I would miss my connecting flight and then crew moved me to an empty seat by the door so I could get off to make my flight!"
Cons: "The plane was too cold!"
Cons: "Bumpy ride"
Cons: "The plane delay wasn't explained"
Pros: "Very polite clean nice great experience"
Pros: "The flight attendants were very nice."
Cons: "The seating was a little tight but overall it was a really good flight."
Pros: "I have no complaints. The staff was very helpful and courteous. Flight left right on time and we even arrived in Cleveland 30 mins early. It was a full flight and was even overbooked, I volunteered to take another flight to provide room but then it turned out I was able to take the last seat. Small but clean airplane."
Cons: "No complaints"
Pros: "Rebooking me on another flight was uncomplicated."
Cons: "We had a long delay in Boston that resulted in missing my connection. I only had 10 minutes from gate to gate to make my connection. I understand that the FAA levies heavy fines on planes every minute that they are late. If so, how does it explain the delay in Boston of almost an hour? Needless to say, I was NOT happy."
Pros: "Fast loading and effect attendant"
Cons: "Small seats. Left late"
Pros: "Good crews."
Cons: "The UA439 flight from Boston to Chicago was delayed for almost 4-hours."
Pros: "I was so impressed with the captain and flight attendants handling the engine problems we had that sent us back to the gate for maintenance at Boston. They were calm and professional and (as a fearful flyer) I felt confident the captain was absolutely making sure we were safe to progress."
Cons: "It was so hot on the plane!!! It would have been awesome if they would have passed out water."
Pros: "Clean newer plane"
Cons: "Entertainment Seating"
Pros: "The flight attendants were kind and attentative"
Cons: "Nothing stood out, no one went above and beyond. When boarding, a flight attendant said there was no room in the overhead for my carry on and told me I had to check in my bag. When I finally boarded the flight, there were many empty spaces that could have fit my carry on"
Cons: "Were held up by TSA in San Francisco because we were not given receipt for our dog who traveled with us. (We had a 2 hour layover in SF and took dog outside the security area for relief). Then the ticket counter in SF was understaffed and it took a long time to get the receipt printed (Once at the counter the agent was very helpful, efficient and quick). Should have a pet area inside the security of airports, like Palm Springs does."
Pros: "Crew was helpful, professional & kind."
Cons: "Flight was delayed due to air traffic control issues so I only had 40 min layover to get to my next gate. Also when we arrived we were on the ground for a long time before we could pull up to gate to unload. I have a 3 yr old & 5 yr old & had to run to make it. We made it but luggage didn't. My first luggage was delivered quickly, the 2nd luggage arrived 3 days after we arrived home."
Cons: "Seats are too close together. I could barely fit my knees in, and I'm not an overweight person."
Pros: "The flight attendents were attentive and did a great job."
Cons: "Customer service was rude to us about our carry on. It was fine on the way to Boston, but made to pay and check it on the way back. other customers had bags our size but we we're rudely told "you need to go pay for your bag that's it". The bag fit effortlessly in the top on the way there."
Cons: "Delays, had to stay overnight in Chicago since we arrived 6 hours late"
Pros: "Did get last seat in business class!"
Cons: "The seat assigned online not valid because of change of equipment. Did result in upgrade to business. Very happy outcome."
Pros: "I like how easy it was to check luggage and boarding passes quick service"
Pros: "The flight was delayed but the gate staff and flight attendants did an excellent job helping us to get quickly to our connections"
Cons: "Did not like the delay that happened and we arrived 2 hours later. I was suppose to arrive 10:30 and I arrived 12:30. I wasn't able to go to work for that reason."