Pros: "Lead flight attendant was attentive, cheerful, and helpful!"
Pros: "The crew was very professional."
Cons: "For a quick hop from Boston to toronto this was ideal."
Pros: "Crew was great. Enjoyed the free wine"
Cons: "Include baggage and seat in price. Such a bummer to pay more at the airport"
Pros: "Convenient! Love flying to Toronto on Porter. Nice glassware for drinks. Unique feel. Will definitely fly again!"
Pros: "Flight was comfortable and boarding was efficient. Great value for the cost of the ticket."
Cons: "The crew was very attentive to the passenger beside me who was demanding. Unfortunately, their attention meant they overlooked my requests and forgot to provide me with a drink. Also, for a 10am flight, other passengers should know not to arrive before 8am. The counter at doesn't open before then."
Pros: "Crew was nice, free drinks of all sorts."
Cons: "Plane was 3 hours late leaving and we were given five different reasons for it. There were no weather problems. Overheads won't hold what most airlines will, and Porter's low fares lose value due to extra charges like seat reservation and luggage."
Pros: "Very friendly crew, we were a bit delayed but they dealt with us as quickly and politely as possible."
Cons: "A better idea of what was happening when the plane had to be delayed-we all lined up, then they got notice that we couldn't leave yet."
Pros: "Crew was nice"
Cons: "Flight was cancelled and rescheduled 2 days later!"
Pros: "Snacks and drinks on the plane are nice. Baggage was already on the belt at Billy Bishop. In general a lot less queuing and waiting than YYZ."
Cons: "New luggage rates make Porter an unattractive option compared to other competitors on short haul. Seats need to be cleaned more often, the surface was sticky."
Pros: "Crew and service were good"
Cons: "Improper information stating the fare could not have carry on bags. Small plane"
Pros: "Great crew. Helped me move to a seat closer to the front as ones further back make me claustrophobic."
Cons: "I don’t like your new policy of not opening up fee free seats 24 hrs before the flight. You used to do that and now if you don’t pay the extra $25 you get stuck in the back row even though there are lots of available seats. You can do better than this Porter. Especially for loyal customers."
Cons: "Email notifications of flight delay are sent too late!"
Pros: "free snacks and drinks, friendly attendants"
Cons: "over an hour delayed flight take off, state of the seats"
Cons: "The flight attendants had loud, personal conversations during the whole flight. Extremely unprofessional."
Pros: "Staff was curtious and helpful. Also enjoyed free snacks"
Cons: "No charge port or app to watch movies"
Cons: "There is only 1 lavatory on the plane and early in the flight they had to shut it down! Luckily there were no incidents but how can you not have a working lavatory?! What would they do if someone really had to go?"
Pros: "I slept the whole flight"
Pros: "I like their efficiency loading the plane and leaving the gate. Perks of having a smaller plane. Also, the snacks and drinks for such a short flight."
Cons: "Notifications the night before about departure changes with confusing language that never confirms if check in deadlines also moved forward. So we end up arriving at the airport at the original time to then be told the crew could NOT fly at the original time. If that is the case they should inform us that theee is no chance that flight could leave earlier. Additionally, the flight left even later than we were told."
Pros: "Flight in was fine."
Cons: "I will avoid Porter from now on. There was a small storm earlier in the day in Boston which pushed back all Porter flights. The flight from Boston to Ottawa was delayed 5-6 times, at one point they were planning to re-route us to Hamilton and put us on a bus to Toronto...! Since the Porter planes are so small they are the first to get bumped. They kept us waiting for 7 hours at the airport rescheduling and delaying our flight until it was finally cancelled. They gave us a $15 meal voucher.. that's it! No offer of accomodations or any assistance whatsoever. I was rebooked for 2 days later!! This is the second time I have had this exact scenario with Porter.. so it is not a chance happening."
Pros: "The flight was good and excellent, boarding on time, arriving on time, the staff was very friendly and helpful."
Cons: "The on-board magazine read that they should have had almonds as a snack option but the attendant said they do not take nuts as they could be allergic. But on my flight to Boston they served almond snacks. It is confusing."
Pros: "The service once boarded was great. The flight attendants did a good job serving drinks and handing out snacks"
Cons: "The flight was supposed to leave at 5:30pm, but we only left at 7:10pm. We were not told why our flight and the one prior left late. Luckily we did not have a connecting flight like some of the other passengers."
Cons: "Interior noise from plane is annoying"
Pros: "the flight itself was good. the price was also good."
Cons: "delay of 1hour for both flights."
Pros: "The lounge. The shortbreads."
Cons: "The wait for departure. The arrival gate in halifax is a long walk to bags and rentall cars. 81 yr mom wirh me."
Pros: "Everything . Great flight crew and even with a slight delay over all was a great flight !"
Cons: "Getting an email as I was going to sleep advising my flight is cancelled and rescheduled on next available 640am two days later. Wow talk about leaving me stranded Who is paying my two extra nights hotel and food? Pretty unprofessional service Been on hold over an hour Come on porter Is that the best you can do?"
Pros: "That is lands clise to town"
Cons: "Lateness on runway for a long time before parking at gate Not pleasant experience My first tome On top of an hour late leaving with no announcements at the terminal Luggage was wet arriving as well All together not a fun day"
Cons: "Started with long delay instantly. After waiting in line to rebook my connecting flight which was missed because of daly I was given a boarding pas with the wrong name on it. I had to leave security line and go back to the counter. I was told it was no big deal and these things happen. After waiting a couple of hours for my next flight I was told my boarding pass had the wrong flight number on it. So once again I had to leave the boarding area to get the matter taken care of. It was a very frustrating experience."
Pros: "I loved the waiting area with free snacks and drinks while we waited for our next flight. So comfortable! I wish Porter had other flights in the United States :)"
Pros: "The seat has enough leg room. The service was very nice on the plane with nice selections of snacks and soft drinks. It also offers wines and beers free of charge. The crew were very friendly."
Pros: "I like Mr. Porter"
Cons: "Schedule could be a bit more precise, but as long as Porter manages its fine..."
Pros: "One of the hostesses from Toronto to Halifax was one of the sweetest and caring people. She was the younger of the two women (for lack of her name) and I wish I had taken her name to be able to let Porter know how nice she was! She really made the whole trip so pleasant."
Cons: "The lack of in flight entertainment/"
Pros: "First time using Porter and won't be the last. Great airport right in the center of Toronto and customs was fast and efficient. The flight was short so no food/entertainment but there wasn't a N/A choice, only stars..."
Pros: "The flight attendants were extremely welcoming and looked great. The gourmet snacks were great including wine service in glasses and not in plastic cups!"
Pros: "Staff was extremely professional and knew their job."
Cons: "Flights were short so did not have entertainment, which is fine."
Pros: "Seats were good, service was excellent I felt, good drink selections. I'd say it's regional version of Southwest. Please be mindful the overhead space is like that of Spirit (very small!)."
Cons: "Landing. Both times the landing steps were shaky and uncomfortable. Taking off was no problem at all so really not sure why landing was so hard to swallow... as in I wouldn't bring my baby on board just because of this."
Cons: "When i booked my ticket online there was no indication or warning that i needed to complete eta online as i was not traveling on a us or canadian passport. At the ticket desk i was initially told i could not fly because of this and that it was up to me to know about the eta requirement. Then i was told how to complete the form online and the problem was solved."
Pros: "Every thing was the best and I loved it The best airport, crew , landing , service and on time flight."
Cons: "I had problems with the check in, looks like they don't have experience or something is wrong with their system because we were 3 people with the same issue and there were only one guy helping us. I almost lost my flight. Then, the landing was awful, all of the passangers were scared, we didn't know what was happening and they never told us."
Pros: "Travel was seamless Flights were surprisingly punctual Staff was friendly and planes are comfy for short flights - Lounge is the best ! definitely the highlight of flying porter. They stand behind their slogan... " Flying Refined ""
Pros: "The service was usual, of good quality"
Cons: "I paid for the first row seat and got row 10 and the agent said I did not pay the difference. You can check my ticket"
Pros: "Flight returning to Toronto was on schedule"
Cons: "Flight to Boston was not on schedule"
Cons: "The crew were mostly great except one female flight attendant who was unnecessarily rude on two occasions on the short flight."
Pros: "The carry-on space was too small. My flight leaving Toronto was delayed one hour. I enjoyed the free coffee and cookies at the airport."
Pros: "The waiting room was like a lounge. So relaxing. The plane was the quietest turbo prop. Excellent service for such short flight. Best price of all. First time with Porter but not the last!"
Cons: "I never thought I would say that from an airplane travel. It was too short! Hahahahah"
Pros: "Lounge had complimentary beverages and snacks, security was a breeze, no line up. The complimentary snack and beverage (alcohol too!) was great."
Cons: "Lounge was a little run down looking. My flight home was cancelled, having just received the news as I was on the bus to the airport. So my 11:20am flight became a 6:30pm flight, no reason given. Later on in the afternoon that flight got moved to 7:30pm... At the airport, they changed the gate and then my final boarding time ended up being 8:00pm. So not impressed!! I had pre-purchased a bus ticket home which I lost the money on, Porter has not responded to my request for them to pay for that. PLUS my husband having to then drive 1.5 hours to pick me up and then drive us home another 1.5 hours at 10:30 at night. What a total mess, I had work booked the entire next day and night that I was now exhausted for."
Cons: "Shaky and noisy flight, the transportation offered by porter could be vastly improved."
Cons: "No real food or snacks except almonds and cookies."
Pros: "Nice to offer chips"
Cons: "Very delayed, but with only vague and confusing explanations. Delay before taking off, delay on the runway. First they could not find plane, then could not find crew."
Pros: "Flight was cramped and plane was small, but the crew were nice."
Pros: "The crew was very nice"
Cons: "The planes look old, cheap and the seats are super tiny and cramped"
Pros: "not much, not even close to the service and comfort I am used to flying."
Cons: "Keep planes in working order"
Pros: "Hated everything 10 hrs delay in flight and no assisstance provided by ground staff. Not recommended"
Cons: "Approachable Staff"
Cons: "Always a ‘full flight’ and they run out of spacein the overhead storage"
Pros: "The flight was short, and the flight attendant was quick to try to help."
Cons: "Checking in took forever, as did boarding, so we left ten minutes late. No big deal. However, the flight was hot. The air coming from the nozzles was warm and light. I spoke to a flight attendant and agreed it was hot, but all she could do was bring me water."
Cons: "was delayed by an hour"
Pros: "I had a 20 minute wait to do my bag drop and I was already checked in."
Cons: "Wish there were more staff in to accept pre paid checked baggage. Very frustrating to have such a long wait time when I was already checked in. However I would definitely fly WestJet again. The staff was very friendly!"
Pros: "relatively inexpensive"
Cons: "my knees were pressed against the seat in front of me the flight left late, so arrived ~2.5 hours late"
Pros: "The crew are always great."
Cons: "The past few times my flight has been delayed"
Cons: "There wasn't any food to purchase other than a few snacks. That's just not good enough for a 6 hour flight, Really poor."
Pros: "Plane and crew were good."
Cons: "Long delay due to cargo doors being damaged during loading of bags. Had to wait an hour for repairs."
Cons: "The flight was 5 hours 40 min late The Flight attended (her name was if not mistaken Staysy or start with S) was staying at the door as a security guard in a detention center without formal greeting “welcome on board”, no smile at all and later jumped on me regarding my bag. I was seated when her collage pulled my back bag from the compartment to make room for a bigger luggage, left it on the seat next to me and said will take care later. With frustrating tone Staysy showed up and command me to put it under the seat. I told her to put it under and not to command me with this tone... as it was not my decision the bag to be there. She did put it under but kept making comments and even did not apologize. A frustrating flights - over 5 hours late with spicy flight attendant attitude."
Cons: "They kept us on the aircraft for 4 hours on the tarmac as opposed to let us sit at the gate"
Pros: "Westjet service is always the best. Flight was smooth and seemed very short. Again the crew makes it the best!"
Cons: "We were late cause of a thunderstorm but that is nobody's fault."
Cons: "Very few options were available to redirect me to my final destination"
Pros: "Airport counter staff v helpful. Crew were great. Helped lady with 2 kids. Looked after 1 while mom changing other."
Cons: "Need more seat room. No entertainment."
Pros: "Flight right on time"
Cons: "I was told they don't help you store your carry on. At 66 and 5 feet tall this seems like an impossible feat likely to create issues as it falls on my head."
Pros: "All staff were friendly and helpful.i"
Cons: "I was told at the ticket counter in Boston that my checked bag would go straight thru to Vancouver and I would not need to pick it up in Montreal. when I got to Montreal I was told to go to baggage claim and pick up my bag, which I did."
Pros: "On time! Roomy cabin space and leg room"
Pros: "On time efficient friendly helpful crew"
Cons: "Expensive food choices, small seats , small seat back pockets to store my stuff !"
Pros: "What can you say -They were their usual great !"
Pros: "Friendly crew"
Cons: "Delay ...!"
Cons: "The very long delay, the aircraft was extremely crowded and then we arrived late"
Pros: "I had been very sick the night before the flight and was so weak that I needed a wheelchair. The wheelchair helpers at both the Mazatlan end and Calgary were exceptional. They were so kind and genuinely helpful. I was very grateful. Also, your flight attendants seem to really enjoy their jobs. This is not the case on other airlines!"
Pros: "The flight got me home safely"
Cons: "We boarded the flight on time, but for a delay for 45 minutes, we were asked to deplane. After deplaning, we were not notified of a new departure time since no one knew. There was no snowstorm, or extreme weather patients. At Toronto, it was somewhat gusty. I did not understand what the delay was for."
Pros: "Tall dark haired flight attendant from Prince Edward Island was very accommodating is very professional. He had his jacket the whole time and it made flying on west jet seem sophisticated and like we were important enough to dress up for. Also the female flight attendant that did the announcements was great. She made the announcements in a friendly, slightly humorous way rather than sounding bored and businesslike and "let's just get through this" manner."
Cons: "Lack of ice for drinks and snacks. Also, I have noticed that on many flights now, they start with paid service and then free beverage service and often that is about 2 hours into the flight. I realize you probably do that to keep those who need booze from getting anxious or angry, etc. and to make money, but it makes me, who paid the same for my ticket, feel iike steerage class. It would be nice if those of us who aren't puchasing booze (which also includes those who want booze) could get served first, then do the paid. These are little things, but would distinguish you from others. If I knew when I flew with West Jet I could have several packs of crackers or cookies or a small cheese and cracker pack along with ice in my drink and quick soft drink service along with flight attendants that were allowed to be friendly and have a sense of humor, I would consider West Jet more often and even pay a little more. I would pay to be treated a little better than the others."
Pros: "Contrary to my previous experience this flight was on time and the staff was very courteous"
Pros: "WestJet has very good hard shell seats on the 737-800. These are well contoured and padded, and far enough apart to offer decent legroom (row 8). The seating experience was vastly better than being in a “preferred” bulkhead row on an AC Rouge B767-300. Boarding was efficient so we were able to leave the gate slightly early."
Cons: "Pre-purchased meals are delivered with the first service after take off, which was awkwardly early on a five hour flight that departed at 3 pm."
Cons: "Having to leave terminal and get back into security line to trransfer to another flight was time consuming and irritateing. Not sure if bc airport is under construction.. but we never had tondo that before. Thought we would miss flight"
Pros: "The flight was delayed but within reasonable time. Our baggage arrived safely."
Pros: "Easy boarding. The crew helped me with the car seat that was blocked with the seat belt. We got all our luggages in a short time and in good condition."
Cons: "WestJet connect not available on that flight. Bad weather in Montreal (scary landing)."
Pros: "We got in the plane past the set time. But within reasonable tardiness. We landed a few minutes after the scheduled time. Our bags were right there when we walked out of customs"
Cons: "The cookies/nachos"
Cons: "flight was delayed and missed my connection. no flights to atlanta for 2 days."
Cons: "The reasons that I book with Westjet are that the attendants joke with each other, appear to really enjoy their jobs, and provide over the top customer service. On this flight no one was jovial or smiling, the garbage sat on our trays for the majority of the flight. The attendants spoke to each other more than the passengers. Very disappointing!"
Cons: "It was late. They were waiting on a flight from Toronto so we could board. We board the plan and sat for what seemed like a very long time. We were not even offered a glass of water on the flight."
Cons: "The flight was somewhat delayed but everywhere it announced it was in time. Even at the luggage carousel upon arrival. Must keep the statistics up!!"
Pros: "Friendly crew, easy boarding! Small overhead but crew took larger bags under the plane for no charge."
Pros: "The crew was great and the flight was fine."
Cons: "Our flight was delayed"
Pros: "Both Airports had actually quite an easy and fast process to enter and leave. (Pearson - Toronto, Logan - Boston) The employees working for Westjet were polite and resourceful."
Cons: "There is a lot of turbulance, I'm not sure if the planes are smaller then other ones, but it isn't delightful. As well the 2nd flight was more then an hour delayed. Wasn't notified until I was already waiting at the airport. If people need to travel more then an hour to get to the airport then need to be notified much earlier when to come. Ended up waiting almost 3 hours at the gate."
Pros: "Honor of on board crew."
Cons: "Bumpy! And delay. Both due to weather, but contributing to a less than optimal flight."
Pros: "The airplane being pretty small, boarding and getting off was fast. No issues or delays either."
Pros: "The crew was excellent !!! They were helpful and friendly. The plane was packed and they made it pleasant!"
Cons: "Lack of leg room. Fortunately ot was only an hour and ten minute flight."
Pros: "It was a great flight . It wasn't full so there was a lot of room . It was on time and the Crew was very friendly"
Pros: "They were quick and efficient gwttong everyone ready for a on time depature and we actually arrived a bit early too."
Cons: "Nothing at all"
Pros: "Great service on time and as expected"
Cons: "Lost my wife's luggage. WJ employees did all they could and were great to deal with. Finally it was found and delivered to us. This was unfortunate event for us and did cause us some stress and issues. However, it all worked out."
Cons: "Seats were so uncomfortable!but love the direct flight eben though it was almost 2 hrs late"
Cons: "Not enough space. Tv was glitchy. Seat uncomfortable."
Pros: "The crew was amazing"
Cons: "Wish there had been any kind of entertainment available or if there was it would have been better advertised"
Pros: "I was only a few minutes late and was not allowed to check in my bag or to board the flight."
Cons: "They could have let me board!!"
Cons: "In a flight that is only 1:45, to have an incoming flight delayed by 1:45 for non-mechanical issues can create a lot of havoc. On the turnaround, we boarded and arrived very late. We missed our connection to Sydney and had to wait 24 hours for the next flight out."
Pros: "New plane in the excellent condition. Leg room in economy not bad. Crew friendly and efficient. Boarding worked well."
Cons: "The main meal was pretty dreadful. Grilled chicken with what I think was mashed potato, but it was difficult to be sure. Watery and tasteless. Accompanied bizarrely by a tomato sauce (which did taste of something). Hard to identify the ethnicity."
Cons: "I fly 5+ times a year and I always have to take Air Canada. It isn't by choice. There is ALWAYS a delay or something is broken or the inbound plan had an issue etc. It could be a lot worse but it could be a hell of a lot better."
Cons: "i got to the airport 2.5 hours befor my flight to play it safe and waited at the check in for about a hour befor a air canada employe even showed up. vary poor service on the airlines part i will never fly with air canada again."
Pros: "Crew on board pleasant and fluent."
Cons: "Check in at Boston rather snotty. Lounge atrocious. The employee at the gate was not able, or willing, to help with seat mix up on next lap, Toronto/Santiago"
Pros: "The steward on the plane was friendly, funny and accommodating to all. He took time to engage some young children before takeoff. Took into consideration who was travelling together and left a positive impression! Plane boarded early and was loaded and ready to roll AHEAD of scheduled take off time."
Pros: "Passengers were kept well-informed by staff on flight status. Boarding process was efficient. Gate agents and crew were professional and friendly. Appreciated the in-flight entertainment."
Cons: "Seating was cramped and claustrophobic. I'm only 5 feet tall and my legs were stiff after a 90 minute flight. "Snacks" were kind of pathetic - tiny bag of pretzels. The worst part was the crowded gate area at Boston. It made me feel like a cattle holding pen. Since we're told to get there two hours early, it would be nice to have more than a tiny little snack bar with overpriced pre-made sandwiches and salads that have been sitting out for who knows how long. Crappy lukewarm coffee. Starbucks is right outside security, but of course we can't bring liquids through."
Pros: "Finding my luggage and sending it to me was the best part of this flight."
Cons: "Weather was the issue in Toronto on December 29, 2017. However, We're in Canada, Toronto specifically and we've dealt with weather like this NUMEROUS times. For Air Canada to cancel flights 2 times in a row without any further communications with any of us... To tell us when we'd be rebooked, how, etc. is horrible. I work in the transportation industry which is American based and we can handle this much better than Air Canada. Awful... Wendell/Gate Agent said he couldn't rebook my flight until the 31st, but when I got home I called air Canada and she was able to rebook me on the 30th with no issues. Nonsense. Wendell didn't care, he was tired, yawned in our faces like it was acceptable. Awful service. I'm flying with Air Canada on my way from India in the next couple of weeks I hope I get better service. Otherwise, completion will be my only option."
Pros: "On board entertainment"
Cons: "No real food for purchase"
Pros: "No food given. Flight was delayed on the way there because a crew member called in sick -- making me miss part of my work conference. No entertainment on the way back to NL."
Cons: "Would have preferred Westjet but they do not offer a flight from NL to PEI."
Pros: "This was a boring flight which is a good thing, no drama, no mechanical problems, no weather problems. More leg room than an overseas flight."
Cons: "There was some confusion during boarding."
Pros: "Boarding was very well-organised ands clearly explained."
Cons: "USB socket broken and non-functioning. Plastic fork snapped and shed tines. A truly ghastly movie selection."
Pros: "Ground personnel"
Cons: "The overall service on board"
Pros: "Nothing other than the staff is nice."
Cons: "Nothing stands out about this flight."
Pros: "Quick little hop . . . I find that everyone (passengers and flight crew) tend to be in a good mood on these."
Cons: "Booked 2+ months in advance and didn't get a flight on Easter weekend"
Cons: "Flight delayed out of Boston. This seems to be the normal state of things. I dont think I've ever flow this route on and had an om time arrival This caused me to miss my flight in Toronto, forcing me to spend the night. I pressed their customer service rep for a hotel, but they refused claiming it was a weather related incident and they were were therefore mot responsible. The weather in Boston and Toronto was fine and at no poi t on the flight did anyone offer Any Reason Whatsoever for the delay. Moreover when i protested the customer service agent mocked me for not realizing it was a 'weather related incident'. I spent the night on the floor on YYC. Needless to say, Ill never fly Air Canada again."
Cons: "Wireless system slow and costly."
Pros: "Service was amazing. Flight was intime and they helped me with my luggages to be transferd directly to the last country eventhough they are two seperate booking"
Cons: "flight was cancelled and I was offered a flight through Montreal with Long connections so I cancelled and flew the next day again through Montreal but with better connections"
Pros: "I never got in my flight home for my aunts funeral and to get back to work because nothing on your website warned or notified me that I needed a visa just for a connecting flight on Air Canada so not only did I lose my money I was denied my flight denied the chance to be at my aunts funeral and get back to work. So my honest opinion is that I am extremely disappointed and deeply saddened by this evtire ordeal now I have to spend more money to purchase another ticket with another airline to go home. Thanks for the hassle! Aslim Hosein."
Cons: "Seriously? NOTHING AT ALL and I wish I could select no stars"
Pros: "Once we got underway it was fine."
Cons: "6 hrs delay! The flight delays were mostly unannounced and we were sent from gate to gate multiple times without explanation of what was happening. We arrived at 3am."
Pros: "My flight was delayed and I did not get my baggage when I arrive at Boston airport.. I had no clothes or anything to wear for three weeks when I got to Boston. I complain the very day I got to Boston airport. Up till now the bag I checked in at Toronto airport has not been given to me. The funny thing is after I checked in, it was not scan at any other place except Toronto. So it got lost at Toronto where I checked in. All that am told of is the baggage can not be located. Three weeks I spend at Boston, I had nothing."
Cons: "Onced arrived to my Montreal destination, I get informed my bag never made it onto the flight once we connected in Boston... Now dealing with AC to get it back. Very dissapointing"
Pros: "Quick, cheap, great service"
Cons: "Nothing bad, really"
Cons: "From Toronto to London the price they charge is about the same as I pay from Toronto to Dubai using emirate or ettihad which is twice the distance. Toronto to London is a busy route so why charge such a high fare? Food. Be prepared for food that comes straight out of a cafeteria's frozen items. Entertainment. Slightly better than Turkish airline's which isn't an achievement by any means. Old aircrafts which don't have air vents. They really don't offer anything to you except charge you a lot for the busiest routes in the world. Try other airlines."
Pros: "On time departure"
Cons: "I had visa on expired passport ,staff on duty took too long nearly an hour to clear me."
Cons: "Flight was late taking off"
Pros: "Service on the flight is always good and the transfer in Toronto was seamless."
Cons: "The departure area in Boston is dreadful. no room and no amenities. Straight out of the 60's."
Cons: "Flight was 1 hour late departing."
Pros: "Space between seats in economy class"
Pros: "Wheel chair request on arrival in Toronto was very poorly implemented resulting in two long delays"
Cons: "If Air Canada can't get these basics right it will be difficult to be competitive with Porter Air"
Pros: "Everything was fantastic. Great flight crew. Great stuff."
Pros: "Clean plane, attentive efficient staff, easy boarding."
Cons: "Flight staff forgot to pass out customs forms upon landing in Toronto - caused some confusion at customs entry."
Pros: "Good movie selection"
Cons: "Poor organization and late takeoff"
Cons: "fitst leg was late. no communication about the connection. was not not clear whether we're going to make the connection - too much stress"
Pros: "i didn't like anything about this flight"
Cons: "The flight was over an hour delayed and everything else since boarding was a mess. It was hard for the fly hostess to keep her calm and we knew she was stressed, as much as many passengers who lost their connection or who had really tied ones. I noticed also that it wasn't the only flight delayed so I am not sure if this is usual with Air Canada."
Pros: "The staff was accommodating."
Cons: "The flight had two legs: from Boston to Toronto and from Toronto to New Delhi. The layover was 1 hr 6 min, which was tight. After checking in our bags, we found out that the first leg of our flight is 2 hours late, so obviously we couldn't take the second flight. Looking at the TV monitors, I noticed that pretty much ALL Air Canada flights are seriously delayed. Luckily, there was an earlier flight to Toronto (which was scheduled to have already left, but it did not leave because that was delayed, too). The staff put us on that flight and double promised to make sure that our checked in baggage gets transferred to this alternate flight. The checked bags did not get transferred. When we arrived at Delhi, after an exasperating 1.5 hour delay after a 20 hour flight, the airline told us, and many others in the same situation, that our baggage did not arrive, and we have to come the next day to pick them up. The issue was, we were not staying in Delhi, just transiting through it. No luck, the airline said, because the customs have to be cleared at the port of entry. We are still waiting for our baggage. Oh, and if that was not enough, the airline allocated well separated seats for all the members of our family. I'd think it would be a common sense that people who have been booked on the same ticket must be assigned consecutive seats. But apparently Air Canada does not have much common sense. NOT flying with them ever again!"
Cons: "The waiting room in Boston was awful and behind security, hot, small crowded. Delayed"
Pros: "No delays nice flight"
Cons: "I was very unhappy at check in area, long queue to check in then at the baggage area I was told by a staff member to put the baggage onto the scales then lift it onto the conveyer belt I am a 74 year old senior and I had great difficulty doing this and I was very annoyed as the staff member watched me struggle but did not offer to help. A kind passanger assisted me. This was even more annoying as I had to pay $25:00 + tax for my case."
Pros: "The crew at the gate and onboard were exceptional! At the gate they made sure I could get on this flight even though the computer auto booked me for 2 days later."
Cons: "My bags didn't make it on the flight because of a close connection. Then I was rebooked on a flight 2 days later. This is unacceptable. I was expected to stay in Toronto for two days."
Cons: "crew are polite but cold and strict. it was a night flight and they were very noisy when serving the food."
Pros: "Bos->Toronto Good Air Canada at Boston Logan airport has there own gate area with only 3 gates. This reduces the security line for faster security check. However this also causes problems with PreCheck. See below."
Cons: "Bad There is only one line for security at Air Canada Boston Logan because of the small volume at this check point. Because of this, PreCheck passages need to hold onto there bording pass as they go through security. The first security person who checks ID and boarding pass only told my wife not to take off her shoes. He did not tell her to hold on to her boarding pass, so she put it into the bin for x-ray stuff. So later security personnel then told her to take off her shoes and gave her a body scan because her boarding pass was already in the x-ray machine. I always hold on to my boarding pass thru security but had to take my computer out of my carry-on."