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Pros: "friendliness"
Cons: "food"

Cons: "Wider arm rests"

Pros: "Service was excellent and seats were comfortable."

Cons: "Over all"

Pros: "No complain"

Cons: "food from manila to japan was excellent,food japan to vancouver was not...could only eat half of it"

Pros: "I like everything about flying JAL. That is why JAL is always my first choice."
Cons: "I did not like when I can’t choose my seat after booking a flight."

Pros: "Nice leg room and excellent head phones nice crews"

Cons: "No complaints! Not even one!"

Pros: "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
Cons: "None"

Pros: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Cons: "None whatsoever."

Pros: "Always on time!"

Cons: "Selections of movies"

Pros: "Fast Service , cheerful Members , and positive Vibes all the time."

Pros: "I loved the food and presentation. The service was excellent, very attentive stewardess."
Cons: "There was the boarding from Tokyo to New York, where the selected gate did not have a comfort room. You have to back upstairs walk for quite a distance to use the toilet. Inconvenient and time consuming lugging your things with you."

Cons: "I wasn't able to pre-select my seat."

Pros: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
Cons: "Nothing"

Pros: "The crew were very polite"
Cons: "No choice of menu and films only very limited choice."

Pros: "Seat width, Crew Service,"
Cons: "Web Site Check in is cumbersome"

Pros: "The legroom is comfortable for a tall person."

Pros: "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
Cons: "N/A"

Pros: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Cons: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."

Pros: "Excellent customer service"

Pros: "Food, pleasant and helpful flight attendants"
Cons: "Long layovets"

Pros: "I like the food best.."
Cons: "Hope there will be more tracks from arashi."

Pros: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."

Pros: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Cons: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."

Pros: "Food, lavatory experience"
Cons: "Small carry and carry on bag"

Pros: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Cons: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."

Pros: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Cons: "Nothing."

Pros: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."

Pros: "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."

Pros: "That it was comfortable."

Pros: "Good staff service and friendly people. The food was good. The flight was on time."
Cons: "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."

Pros: "The whole price was wonderful I like everything about it"
Cons: "There is nothing to dislike about the flight"

Pros: "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."

Pros: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"

Pros: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Cons: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."

Pros: "Clean and very good service."
Cons: "Food."

Pros: "Nothing"
Cons: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."

Pros: "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
Cons: "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."

Pros: "food was great flight attendants are courteous and reliable"

Cons: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."

Cons: "being moved"

Pros: "Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko"
Cons: "Everything else ok"

Pros: "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
Cons: "Everything!"

Pros: "Always on time!"
Cons: "Everything is perfect."

Pros: "The bathroom is super clean."
Cons: "Maybe you can make some alterations with your meal offerings."

Pros: "I like the food they served during the flight. It very well-thought meal and delicious at the same time. I also like the latest movies on board. We also arrived 20 minutes early! It was absolutely smooth and relaxing flight."

Pros: "Great crew"
Cons: "N/A"

Pros: "Crew was fantastic."

Cons: "Food and drink service"

Cons: "Finest Airline and service I have encountered and I am almost 2 million miles!"

Pros: "Well fed and provided beverages on trip. Food not gourmet----but what do you expect? Crew was pleasant and helpful."
Cons: "Sure could use a little more leg room. I am 6'2"--so know I am taller than the average bear, but I think even a 5"8" man or woman finds the legroom a little tight---especially on a 15hr flight. On a 3 to 5 hour flight--OK. The legroom was durable--but you asked waht could be better and that point sticks out in my mind."

Cons: "Sitting place too small"

Pros: "Crew and the food"
Cons: "Seating was tight for me a big guy"

Pros: "They are amazing"

Cons: "The crew should be friendlier while they deliver their service."

Pros: "Just fine.."

Pros: "Crew was helpful but 1 crew forgot my dinner drink which was a hot tea drink."
Cons: "Maybe write down who ordered drinks while serving dinner tray.. if there were turbulence the crew can go back to that list then setve it when seat belt sign is off."

Pros: "Crew very friendly and helpful"
Cons: "Delayed because of a sick passenger"

Pros: "The crew was hard working, food was ok"
Cons: "Line up for boarding as well as storaging of our carry-on could have been managed better"

Pros: "Food choices were great"
Cons: "flight was super bumpy but not the pilot's fault"

Cons: "Still too cramped"

Pros: "Service and plane"
Cons: "None"

Pros: "Flight was great."
Cons: "It’s nice to lay down, but it’s not completely comfortable. Difficult to get a restful sleep this time."

Pros: "Friendly service on time flight"
Cons: "Boarding for premium economy had no special boarding. We were forced to stay in a long long line even though we paid almost double the fair with premium economy. All our other flights we got earlier boarding. There was no explanation given when I asked"

Pros: "The upgraded seat to business class."
Cons: "Some staff still needs training, sinplying saying no, is not acceptable, finding a solution and working towards a resuloution is more acceptable. Better verbiage used, checking on food count making sure EVERYONE gets what’s printed on the menu. Asking everyone equally on the same roll is the rule of thumb."

Pros: "Somewhat disorganized bec. People lined up even if swat numbers have not been called."
Cons: "People trying to push their way in the line. Color coding of tockets associated with colored line coding may improve situation."

Pros: "Nothing"
Cons: "Too cramped not enough space staff are not friendly will not fly Cathay again"

Pros: "their korean movies"
Cons: "they have worst coordination between airline crew and airport personnel who is in charge with services taking care for the handicap they forgot to board my aunt so i had to help my aunt board then the crew informed me i am not allowed to bring her in the plane and leave the wheelchair in the tube i had to bring her in the plane since my aunt was anxious other people in wheelchair was already brought in and she was left behind"

Pros: "More leg room"
Cons: "Flight is an hour delayed ☹️. I don’t like the fact that u can’t choose ur own seat online"

Cons: "Unhealthy meals and snacks.,unappetizing,used plastics. Not enough bathroom supplies for international flight. Landed in JFK instead of newark"

Pros: "Had a nice meal, 2 hours 20 min flight. very nice"

Pros: "Very efficient service and prompt arrivals unlike United Airlines.aircraft was modern and equipment was generally well maintained."
Cons: "What other snack options available other than Ramen Noodles. Maybe a low carb option is needed. There are some noodles made from soy products and these will be low carbohydrate. Seats in economy are ok for short people. All airlines should designate an infant seating area close to toilets. This way all infants will be restricted to these seats and the noise pollution in the aircraft is restricted to a small section of the ship.these seats can be specially configured to either seat a no rmal adult or a fast attachments for a baby carrier."

Cons: "Poor inflight service"

Pros: "Everything. Great staff, punctual departing yimes, good communications. I have taken many airlines and this is the best if not one of the best. Keep up the great work. Only suggestion I would say is showing what types of foods offered as special meals, menu i mean."

Pros: "Print customer service and polite staff"
Cons: "Limited wheelchair availability"

Pros: "All"
Cons: "All"

Cons: "Flight to Hongkong arrived late in Hongkong hence had to stay extra 31/2 hours in Honking to wait for the next flight to New York!"

Pros: "Food is fine."
Cons: "washrooms are small and dirty."

Pros: "Food is ok."
Cons: "Washrooms are small and dirty."

Pros: "Ana toyko has 3meals cathay has 2 almpst 16 hours and long fliggt ana has better spacing and bring snacks to you you dont have ask. And i couldnt choose seats till check in ana i coul f"

Cons: "I was seated at the last seats and by the time it was my turn to choose from the menu, there was none left but just one option for me. Hope Cathay pacific will add extra food selections to accommodate passengers in the last seats."

Pros: "Crew is polite and always willing to serve. Cathay always boards quickly and is always on schedule."
Cons: "I just don't care much for airline food .....I'm 6-4 so I'm never comfortable on long flights. There needs to be more popular movie selections."

Pros: "The crew assisted my wife on boarding the plane."
Cons: "Because of her condition we should get more legroom for her."

Pros: "Cathay Pacific agent was there to guide us to connection"
Cons: "Flight was delayed leading to harried connection."

Pros: "Service and courtesy"

Cons: "Food was awful flight and cr"

Pros: "In-flight entertainment"
Cons: "Small portion of food"

Pros: "Everything was fantastic all services was really awesome. It was my first time to flight Cathy and i was amazed"

Pros: "Comfortable seating, good tasting meals, and excellent service!"
Cons: "My tray table was dirty...Given the quick flight change over it was not an issue. That's my only complaint!"

Cons: "Leg room us bad especilly when the one in front of you recline the seat"

Cons: "Delayed 3 hours"

Pros: "I liked the smothered flight and the management of time that the crew implemented"
Cons: "The food was almost not edible . I would feel guilty feeding it to my dog"

Pros: "Boarding was fast seats are comfortable"
Cons: "The food was very minimal"

Pros: "Leg room and overall cleanliness was good. Special meal on this sector was very good compared to my previous flight."
Cons: "The crew was somewhat rude...not directly to me but to many fellow passengers. There was a teenage girl seated next to me and she requested the crew for some water and the hostess told her to wait till they served drinks which she said will take 5 mins. It was after 18 mins that the girl next to me finally got water. Seriously, you can't afford to give a glass of water , it's not like she was asking for coffee or some soft drink, its water ...and when we flew Korean and EVA airlines, they had a small bottle of water available on the seat when we boarded. Then my next row family asked for coffee and after a few minutes the fellow passengers wife decided to have some tea. So the husband called in the hostess and the hostess very rudely said , now you want both coffee and team , next time please let me know at the same time. Then when they served me my special meal, there was no butter in the meal tray, so I patiently waited for them to serve others and when they reached my row, I very nicely asked if I may have some butter...the hostess said, we don't have any butter. I was like...speechless. No butter, no water...and Cathay is a top class airline , HOW is it possible ? And the other crew was ok, this was one crew member a female and her name started from J , don't remember her full name. She was the laziest ever crew member I have ever seen and I am pretty sure she did not like her job. Cathay did not provide any tooth brush or mouth wash. No socks, slippers , eye patch...nothing. While flying to HKG from Toronto, I did not opt for special meal and the meal was just HORRIBLE. It was some beef and I couldn't even cut it with a knife. I think Korean Air is more or less the same as Cathay but in my opinion Korean is much better than Cathay. Cathay is only good for Business/First class. I seriously recommend EVA airlines and if not then Korean but if you are flying economy then stay away from Cathay."

Pros: "Excellent job with the aircraft"

Pros: "Great crew and nice food. Flight was a little quieter than previous which meant faster service and more space aboard."
Cons: "Nothing - it was a good flight."

Cons: "Yes"

Pros: "Excellent service for affordable price"
Cons: "Flight was delayed"

Cons: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."

Pros: "the crew was good. The seat were not comfortable"
Cons: "food could have been tastier"

Pros: "Not as my expected"
Cons: "Check in team at airport very tuff and I have 9 kg only they let me pay full SR 450 which too high and generally all airlines they don’t ask u to pay like such weight as business class passenger. Quality of food, aircraft very old and seats not comfortable"

Pros: "Best service, food, seats, space, amenities."

Pros: "Probably best economy class service and amenities and timings."

Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."

Pros: "Great food and beverages, excellent attentive service by flight crew. Also liked the complimentary comfort pack and headphones. Will definitely use Turkish airlines again."
Cons: "Entertainment system started out great but technical issues after an hour into our 10hr flight so we we're unable to use it. The flight was full so changing seats was not an option."

Pros: "I liked food, drink, service and entertainment."
Cons: "I disliked seat, a bit."

Pros: "The cabin crew was very kind. The kofte tasted good."
Cons: "They "board" an hour before takeoff but there weren't enough seats at the gate, so for half an hour, no one actually boarded, we just stood or sat on the floor with our carry-on."

Cons: "Of the last 4 times I've flown with Turkish Airlines, I've been asked to move from the seat I booked. If you book and choose a seat in advance of the flight, I should be entitled to keep it."

Pros: "Flight attendants are super friendly and helpful. The food was excellent."

Pros: "Everything was perfect!!! I have no remarks!!!"

Cons: "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."

Pros: "The flight was smooth and almost ontime. Professional staff that was active throughout the flight assisting passengers."
Cons: "The access to the gate was through an escalator only, therefore people on wheelchair or families with strollers could not get to the gate easily."

Pros: "I did nit like anything..."
Cons: "I hate kayak.."

Pros: "Crew is amazing food is good plane is clean and comfortable"

Pros: "Everything went well"
Cons: "One of my luggage is still missing"

Pros: "Flight was ok"
Cons: "The flight was actually run by turkish airlines, not philippine air as stated in my confirmation email, so we were sent to the wrong terminal. Nothing in the email said which terminal the flight would depart from or that it was actually turkish airlines. Very irresponsible and communication for customers should be much clearer. Luckily we were very early for the flight or it could have caused a serious problem."

Pros: "Same"
Cons: "Same"

Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."

Cons: "Not enough bathrooms. Very long lines to go to the bathroom."

Pros: "Excellent food Friendly staff who are willing to help"
Cons: "Nothing"

Pros: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."

Pros: "The food is great, nice entertainment, we good travel essentials!"
Cons: "One of the crews looked a little grumpy. I was referring to the lady who was handing out food. She was not at all happy everytime she serves the meal."

Pros: "Every thing"
Cons: "Nothing"

Pros: "Excellent Service & On time Schedule"

Pros: "The food was delicious. I like how whenever there was turbulence, it was announced and we were instructed to put on our seat belts."
Cons: "On my ticket, it said Philippine Airlines and there was no terminal mentioned. It's a good thing I didn't go to the Philippine Airlines terminal, which is in NAIA 2. I went to NAIA 1 because I checked the airport website beforehand. Once I was in the airport, people weren't sure if the flight mentioned in my ticket was the Turkish Airline flight because it said Philippine Airlines on my ticket. I also couldn't do an online check-in."

Pros: "Professional and friendly staffing, comfortable flight."
Cons: "We realized when boarding to first flight that they did not included my son on next connection flight...oops when it was addressed they fixed it in a professional matter with appologies at boarding."

Pros: "Service, Food, Crew, short announcements, boarding, entertainment"
Cons: "AC unit was off while boarding, first 20min it was super hot. AC turned off again about 30min prior to landing, again the plane heated up rather quickly."

Pros: "Everything"
Cons: "Nothing"

Cons: "I was surprised that my laptop was taken from me without giving any explanation, I think the customer have to be informed about it."

Cons: "Flight was canceled and I missed all subsequent connections"

Pros: "entertainment selection"
Cons: "entertainment console was a bit clunky and old flight left 2 hrs later than scheduled."

Pros: "Every thing was ok"
Cons: "Nothing"

Cons: "Very good fantastic business class seats awesome legroom And again great service"

Cons: "Seating in the middle seat and 2 smaller people sat on the aisle and window seat"

Pros: "Food was good the flight was smooth even tho is was snowing and the crew were very nice and professional, wish i could give 10 stars, also best landing ive ever been on in an airplane."

Pros: "I enjoyed the flight to Istanbul but on the return flight they told me at the exit door of the plane that my stroller for the kids will be in baggage claim. The stroller was. It in baggage claim, the Turkish airline representative could not help or prove de a phone number for me to contact somebody indicating although she has the Turkish airlines uniform she works for swissport. 90 minutes later they said they might send the stroller to my house if found and that I may have to cover the cost as Turkish airlines will not....... terrible service terrible experience and I will never fly with Turkish airlines again"

Pros: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."
Cons: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."

Pros: "Staff on plane were friendly and respectful"
Cons: "Landing was rough , boarding gate is isolated from amenities"

Pros: "The crew was friendly. The entertainment package was good."
Cons: "The food was terrible. Very dry. Warm at best. The temperature of the cabin was too warm. Passengers were fanning themselves to try to cool down. Water should have been offered more frequently. The crew was noisy as they passed through the aisles, making it difficult to sleep."

Pros: "I liked the service and the food."
Cons: "It could have been on time flight."

Cons: "Because of the coup in Turkey, I had to cancel my flight. I'm still trying to get my partial reimbursement. It been two weeks!"

Pros: "The seats were comfortable and service was great. They have entertainment options, and working plugs so I could charge my laptop (I often end up with one that doesn't work on other airlines). Would definitely fly Turkish again."
Cons: "I requested vegetarian meals, and they were all vegan. Not a big problem, but would have liked some butter for my dinner roll."

Pros: "The food was the best I have ever had on any airlines Crew was professional and very attentive to passengers"
Cons: "Na"

Pros: "Nothing."
Cons: "The absolute worst airline we have ever flown with. Will never fly with them again."

Pros: "Moved into business class much more leg room"
Cons: "Nothing"

Pros: "Great Cabin Service, Great Food, timely arrival and departures."
Cons: "Ground Staff Service in Mumbai airport. Could improve a lot. Specially compared to ground staff service in Toronto & Istanbul airports. On all flights legroom was kind of limited in the Coach seats."

Cons: "The frustrating portion was the airline's lack of desire to fix our problems. The first flight was late because of mechanical issues and then Air Canada was not at all forthcoming in getting us rebooked on the next flight. Something that should have been quite simple involved me having to fight with workers just to get put on a new flight -- nobody wanted to actually do the work."

Cons: "My Mon couldn't fly because I never have noticed that she needed a Canadian Visa. She came from Mexico with her American visa and the experience buying a ticket with this airline was a nightmare."

Pros: "The food was very good and they serve drinks and water many times. The crew members were very efficient."

Pros: "Very good food. Great range of entertainment -- much better than United, which last year gave no selection for the long rides between Beijing and Chicago"
Cons: "Boarding process. We had four flights on Air Canada, and were put in the last boarding group on every one of them, which makes it hard to get overhead space. It seems statistically impossible for them to assign the worst boarding group to the same people every time, but they did it."

Pros: "Big and spacious plane, plenty of room although room for carry on bags was limited."
Cons: "It took a long time for the plane to take off and we didn't have much communication as to why this was happening."

Pros: "The only positive was the initial price, but even after opting for a price increase to lessen travel time failed with the delays and flight changes."
Cons: "3 out of 4 flights were either delayed, changed, boarding radically changed. An attendant actually had the audacity to sarcastically ask who I was voting for (president) once he new I was American. The customer service rep in Toronto further blamed us for not checking flights 48 hrs in advance, although I checked in 20 hrs earlier and received false flight info. The crew also stated in flight "that those continuing on the the USA, did NOT have to complete customs declaration forms" ....WRONG!"

Pros: "The passenger beside me was nice."
Cons: "Week long convention and showed up 2 hours early. Fell asleep at the gate. Last flight of the night and I was the ONLY person around. None of the 5 staff members thought to wake the middle aged lady asleep by herself. Woke in a panic and they said my flight left a few mins ago. Said they paged me. When I took off my hearing aids they all stood there stunned. They put me on the next flight home 12 hours later. Asked for my bags, no one took them off the plane. Against policy and illegal. Had to sleep at the airport. Very poor experience with the Air Canada staff in Las Vegas."

Cons: "The process to get thru customs was horrible. If there would have been more people working the wait would not have been so bad."

Pros: "EXCELLENT LEG ROOM AND SPACE"
Cons: "THE FOOD SUCKS....EAT A DECENT MEAL BEFORE YOU BOARD. THANK GOD I WASNT HUNGRY OR I WOULD HAVE BEEN EXTREMELY DISAPPOINTED."

Pros: "the flight was on time, without any delay"
Cons: "Variety of movies needs to be improved asap A bag of Pretzels or any type of snack would be a plus"

Pros: "Great service (Business Class)"
Cons: "Delayed 1.5 hours due to fueling issue in YYJ (not Air Canada's fault) Breakfast (business class) never varies and is getting somewhat boring"

Cons: "The person checking me in to getting seat assignment must have been having a bad day. She was downright rude."

Pros: "Boarding went smoothly. The entertainment (monitors in the seat-backs) was excellent. The crew was friendly and helpful. The food was much better than I expected on a flight."
Cons: "I flew economy, so I didn't expect luxury, but that's a very tight fit for an 8-hour flight. I understand that industry standards have gone in this direction and that it's necessary to remain competitive, but at some point the industry needs to take into account the actual size of passengers. What are the seats now, about 16" wide? With so little leg room that I couldn't cross my legs if the seat in front of me was reclined. I'm a slim woman, about 130 lbs., and I was very (very) uncomfortable. I can hardly imagine the discomfort for the poor woman next to me (a plump post-middle-aged lady). I would definitely fly Air Canada again, as the staff was great and the overall experience was good. But I'm looking forward to the end of this trend of reducing space per passenger."

Cons: "Trying to take off twice and warning lights came on. We had to sit in the plane for an extra 1.5hrs and an additional hour in the terminal. Third time was a charm"

Pros: "Good selection of viewing content. Wide variety. Like the NFB channel."
Cons: "The food was the worst plane food I have eaten in 25 years of traveling. It wasn't even edible!! Overcooked, dry, tasteless, awful food! Shocking at how bad it was. Bathrooms were very dirty right from beginning of flight."

Pros: "nothing"
Cons: "everything-the food is horrible, no space, no monitor so what do you do on an 8 hour flight overseas? When we booked, we were not told that we would be flying Air Canada Rouge, but were told we would be flying a different type of plane with amenities. Talk about Bait and Switch. Will avoid Air Canada in the future."

Cons: "Very long line to get to security"

Pros: "See my response to the trip from Denver to Barcelona. I'm not repeating myself. Terrible plain, terrible food. Cabin crew not as bad as gong from Toronto to Barcelona."
Cons: "See my response to the trip from Denver to Barcelona."

Pros: "There was entertainment on board although it was very limited. All of the crew were very helpful and professional."

Pros: "The crew in Orlando was efficient and kind to waiting passengers. We were boarded and in the air in record time. Surprisingly, my baggage was unloaded in Toronto in record time. I would hope that that it always the case."

Cons: "Flight delayed for no good reason"

Pros: "There was nothing to like about the flight, other than the fact that the crew was compatent."
Cons: "As far as I'm concerned , I didn't fly Air Canada, I flew Air Canada Rouge. Air Canada Rouge is a VERY poor representative of the Air Canada brand. There is NO legroom!!! My seat mate, who is Canadian told me that they reduced the distance by 3 inches from the Air Canada standard. I am not a tall person, I only have a 30 inch inseam, but my knees were touching the seat in front of me. Anyone over 6 feet tall would be VERY uncomfortable."

Cons: "From LGA to Toronto the input jack for the headphones was all messed up and I kept having to fiddle with it to get good sound."

Pros: "Everything was well organized and we were able to depart sooner than scheduled."
Cons: "There were some items on the menu that were not actually available."

Pros: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"

Cons: "No free movies. Tight leg room for an international flight. No complimentary beverages. What a huge difference from Lufthansa which we used to fly to Europe. Would avoid Air Canada Rouge of overseas travel."

Pros: "Everything"

Pros: "Good landing ahead of scheduled arrival time"
Cons: "Airplane is Too small :)"

Pros: "frankfort to Toronto was Lufthansa. Excellent."

Pros: "Comfy seat, good food, great attentive service and wonderful safe take offs and landings! Also we received extra treats for their inaugural flight from Brussels to Toronto."
Cons: "Nothing"

Pros: "Two bags plus a carry-on."

Pros: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
Cons: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."

Pros: "My legs barely fit, but it was possible to sit without my knees hitting the seat"
Cons: "No movies, no air vents, reading lights only work sometimes"

Cons: "Late boarding not enough options on their menu since were I got to my hotel at 12:30 after my car rental to listen to please overall how late they were"

Pros: "Had extra legroom but paid for it"

Pros: "Air Canada has the best food, most leg room for economy class and super efficient. I will be using Air Canada often in the future."

Cons: "I didn't like the fact that my flight from the United Kingdom came in late and that resulted to missing my flight to Indianaplis and ruined my entire plan for the day."

Pros: "Flight attendants were very accommodating despite the full flight. It was comfortable and we received updates from the pilot and flight crew throughout the trip. Love Air Canada!"

Pros: "I had a missed connection due to a problem with the US visa on arrival system being down (mainly my fault for not being adequately prepared). Air Canada staff were very helpful and courteous, they rebooked my flight for the next day and helped me find a hotel for the night. Greatly appreciated!"

Cons: "My 10:10 flight got cancelled snd AC put us on an earlier flight so that my layover was over 6 hours in Toronto to catch my flight to Tokyo Haneda. That was very painful."

Pros: "Crew was very pleasant and helpful."
Cons: "Flight was late without explanation making it difficult to make the connecting flight. The Toronto airport is a mess - avoid it if at all possible (I.e. Don't fly Air Canada)."

Pros: "Air Canada service was wonderful for the Mtl-Toronto keg of the journey. Comfortable, efficient and pleasant"
Cons: "the electronic self booking is a bit unclear and stressfull. More staff on hand to assist and help with questions would be good."

Pros: "the seats reclined better than most in my experience"
Cons: "it was too hot. the vegetarian food was vegan. it was not filling - very small portion and no protein or fats to make you full for dinner! flight was delayed about 1 3/4 hours"

Pros: "Overall fair experience."

Cons: "Flight delayed after boarding for 2 1/2 hours. Gate agent was condescending. Gate agent trapped us behind hate when trying to leave delayed flight to catch another leaving on time. They weren't accommodating to providing a refund or better flight. Worst airline experience I've ever had."

Pros: "This was my first Air Canada flight, and I was beyond impressed with the service overall. The plane was extremely nice and very spacious. The flight crew was very attentive and helpful, and had great attitudes. I had trouble with my entertainment screen early on, and a flight attendant went out of her way to reset and make sure it was working for me. The 12 hour flights both ways were comfortable and enjoyable."
Cons: "I honestly can't say anything negative about this experience!"

Pros: "Free wifi in airport, easy boarding and disembarking"
Cons: "Limited movies on wifi, limited sandwiches"

Pros: "Nothing"
Cons: "Air Canada service"

Pros: "Overall the flight was good. The crew was informative and attentive."

Pros: "The price was very reasonable."
Cons: "Because of snowstorm, my original flight was cancelled. Air Canada put me on the following day's United flight which was also cancelled. Afterall, I arrived 24 hrs late. They couldn't control bad weather, I understand, What I don't get is both Air Canada and United put us on hold for nearly three hours. The wait was so bad we were using three phones. By the time we could reschedule our flights, we spent four hours on phone. United's attitude was worse than Air Canada. Hire more staff to take calls, for god's sake. Food is bad. The audio has no classic channel. The wait at YYZ was 6 and half hours. Too long."