Cons: "There was absolutely nothing "first class" about this flight. Cramped seats, baggage fees, terrible boarding procedures... I've experienced better service on economy flights. Never again with Delta/Westjet."
Pros: "Flight was cramped and plane was small, but the crew were nice."
Pros: "The crew was very nice"
Cons: "The planes look old, cheap and the seats are super tiny and cramped"
Pros: "Hated everything 10 hrs delay in flight and no assisstance provided by ground staff. Not recommended"
Cons: "Approachable Staff"
Cons: "Did not serve food."
Pros: "The crew was amazing. The seats were comfortable."
Cons: "The thermal control in the waiting area of the pearson airport before boarding was uncomfortable."
Pros: "Good crew and on time departure"
Cons: "Overnight flight. How nice it would have been to have blanket and pillows as provided by some airlines ."
Cons: "was delayed by an hour"
Pros: "I had a 20 minute wait to do my bag drop and I was already checked in."
Cons: "Wish there were more staff in to accept pre paid checked baggage. Very frustrating to have such a long wait time when I was already checked in. However I would definitely fly WestJet again. The staff was very friendly!"
Pros: "relatively inexpensive"
Cons: "my knees were pressed against the seat in front of me the flight left late, so arrived ~2.5 hours late"
Pros: "The crew are always great."
Cons: "The past few times my flight has been delayed"
Cons: "Crew not so friendly"
Cons: "The flight was 5 hours 40 min late The Flight attended (her name was if not mistaken Staysy or start with S) was staying at the door as a security guard in a detention center without formal greeting “welcome on board”, no smile at all and later jumped on me regarding my bag. I was seated when her collage pulled my back bag from the compartment to make room for a bigger luggage, left it on the seat next to me and said will take care later. With frustrating tone Staysy showed up and command me to put it under the seat. I told her to put it under and not to command me with this tone... as it was not my decision the bag to be there. She did put it under but kept making comments and even did not apologize. A frustrating flights - over 5 hours late with spicy flight attendant attitude."
Pros: "Food vouchers in Calgary for the 6 hour flight delay due to WesJet computer issues on Toronto plane. $100 credit Bag pick up Minmico at WS Care Centre tried hard to arrange a seat on an earlier flight due to my inquiry; let me call home twice on her phone to advise husband of flight changes. She tried to organize my bag to be put on the earlier flight at the last minute although she was unsuccessful."
Cons: "Passengers are crammed into small seats."
Cons: "They kept us on the aircraft for 4 hours on the tarmac as opposed to let us sit at the gate"
Pros: "It was smooth and uneventful."
Cons: "It was all fine."
Cons: "Very few options were available to redirect me to my final destination"
Pros: "Flight right on time"
Pros: "My singing group was the entertainment!! ;o)"
Pros: "In the flight there was a crew member she was not polite ...As I want to use washroom urgently & I was not very much familiar where is washroom I asked her three times she did not reply back...Just walk away...if she does not understand me, she cam say pardon me...but she just left"
Cons: "Everything else was good...great help from Abbotsford staff...I really appreciate that"
Pros: "All staff were friendly and helpful.i"
Cons: "I was told at the ticket counter in Boston that my checked bag would go straight thru to Vancouver and I would not need to pick it up in Montreal. when I got to Montreal I was told to go to baggage claim and pick up my bag, which I did."
Pros: "I was given a nice seat with plenty of leg room by the emergency exit ."
Pros: "On time! Roomy cabin space and leg room"
Cons: "i know i am tall and above avg wt. but not enough leg room for anyone over five foot six inches."
Pros: "Fight and everything else was fine."
Cons: "There was a huge problem with the paper work..Names were not filled out right ( middle names missing) and Last name Misspelled even though on our copy it was first spelled right."
Pros: "Friendly crew"
Cons: "Delay ...!"
Cons: "The very long delay, the aircraft was extremely crowded and then we arrived late"
Pros: "Quick and direct. Great staff"
Pros: "The flight got me home safely"
Cons: "We boarded the flight on time, but for a delay for 45 minutes, we were asked to deplane. After deplaning, we were not notified of a new departure time since no one knew. There was no snowstorm, or extreme weather patients. At Toronto, it was somewhat gusty. I did not understand what the delay was for."
Pros: "Contrary to my previous experience this flight was on time and the staff was very courteous"
Pros: "The plans wasn’t chock-a-block full making it more comfortable for all of us"
Cons: "The customs process at Abbotsford International Airport was ridiculously slow with only 2 boarder guards & several others seemingly standing around"
Cons: "Having to leave terminal and get back into security line to trransfer to another flight was time consuming and irritateing. Not sure if bc airport is under construction.. but we never had tondo that before. Thought we would miss flight"
Pros: "The flight was delayed but within reasonable time. Our baggage arrived safely."
Cons: "flight delayed 3 hours"
Pros: "We got in the plane past the set time. But within reasonable tardiness. We landed a few minutes after the scheduled time. Our bags were right there when we walked out of customs"
Cons: "The cookies/nachos"
Cons: "The flight was somewhat delayed but everywhere it announced it was in time. Even at the luggage carousel upon arrival. Must keep the statistics up!!"
Pros: "Friendly crew, easy boarding! Small overhead but crew took larger bags under the plane for no charge."
Pros: "The crew was great and the flight was fine."
Cons: "Our flight was delayed"
Pros: "Price reasonable Convenient to fly to abb rather than Vanc"
Cons: "No wifi Snacks poor Smaller plane, trip took longer"
Pros: "On time"
Pros: "Both Airports had actually quite an easy and fast process to enter and leave. (Pearson - Toronto, Logan - Boston) The employees working for Westjet were polite and resourceful."
Cons: "There is a lot of turbulance, I'm not sure if the planes are smaller then other ones, but it isn't delightful. As well the 2nd flight was more then an hour delayed. Wasn't notified until I was already waiting at the airport. If people need to travel more then an hour to get to the airport then need to be notified much earlier when to come. Ended up waiting almost 3 hours at the gate."
Pros: "Honor of on board crew."
Cons: "Bumpy! And delay. Both due to weather, but contributing to a less than optimal flight."
Pros: "The airplane being pretty small, boarding and getting off was fast. No issues or delays either."
Pros: "I really appreciated the leg room that we had on all our flights. The seating was most comfortable. Staff most friendly."
Cons: "Seated @ the back & disembarking at the back door. Quick, easy on a bright sunshine day."
Pros: "Attendants made the flight very enjoyable I hope you honour them for their amazing service."
Pros: "Seamless boarding"
Pros: "Lots of leg room, definitely love the new planes...lol... polite, friendly, fun, flight attendants."