I loved the snacks, the attention and kindness from the flight crew and the fact that during the flight there wasn't much turbulence. Also we arrived earlier.
Pros: "Empty seat between us. Entertainment was good. Bags made it to the baggage claim before we did!"
Cons: "Flight attendant had an attitude when I boarded. I went to put my carryon item in overhead compartment and she questioned me asking my seat number. My seat included a carryon and she had an attitude for no reason."
Cons: "Could not checking or do anything from the app unlike others"
Pros: "Great flight"
Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Pros: "The crew was pleasant. The flight was smooth even though we flew through clouds the whole way."
Cons: "If you don't purchase a seat in advance, the airline puts you in a middle seat even if the plane is not full. I don't really like that."
Pros: "That it arrived eventually without crashing"
Cons: "Boarding. Sitting on a tarmac in hot stuffy plane for 40 min is not why I was looking for"
Pros: "The seat although with limited leg room, was comfortable."
Cons: "The desk agent at the airport was awful and made my experience unpleasant. And already stressful travel was made much worse."
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Cons: "Flight attendant for main cabin disappeared after first round of service on a 3 hour flight. LAX is horrible. Delayed 30 minutes for take off."
Cons: "We stay stuck in PVR"
Cons: "Power sources Onboard entertainment"
Cons: "Flight delayed 24 hrs"
Cons: "you didn't respond and we were unable to take the flight."
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Cons: "Jammed plane. At origin we were asked to check carry on at the gate to save overhead space. Bags never made the plane. We had our stubs but when we arrived at destination or at layover none was able to help. Bag tags had been removed at origin and bags were opened to determine who they belonged to. Plus wheelchair had armrest broken off."
Pros: "the movie selection was quite nice"
Cons: "I have to run to get my connection flight"
Pros: "Nothing - except getting my seat upgraded from the 'claustrophobic zone'."
Cons: "Having to wait 5 hours for the flight as my FRA to DFW flight arrived late. I had been up over 26 hours already and was struggling to stay awake prior to the flight. (My day didn't end until I'd been up more than 32 hours.) Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time. Headphone jack had a very poor connection. Plane was dirty."
Pros: "crew were top notch"
Cons: "plane did not connect to a jet bridge for boarding or exiting no charging area no WIFI"
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Cons: "I waited over 45 minutes for luggage to even begin to unload. Absolutely ridiculous"
Pros: "Everything went as expected. Overall a smooth flight and friendly service."
Cons: "Well, it's never comfortable to try to sleep in economy class, right? But I knew that going in, and that's what I chose."
Pros: "Pet boarding was good"
Cons: "The crew The ride was horrible Delayed which I understand dude to weather circumstances Took forever to get off the plane So many children on one flight Couldn’t sleep the whole way Some kid has diarrhea and the entire plane Reaked and the has to cloaw the washroom."
Cons: "Flight was an hour late because of "missing crew member". Throughout that hour they insisted they were on time."
Pros: "Clean, Friendly flight attendant"
Cons: "I don’t understand how a brief meaning less than 30 minutes thunderstorm can cause a five hour delay. Every time I take the route from DCA to STL American is always really late"
Pros: "Price and service"
Cons: "Outdated airplanes"
Pros: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Cons: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"
Pros: "AA staff in Guatemala are great, everything else about AA is bellow any other airline, definitely the worst airline."
Cons: "AA is the worst airline in everything, but worst of all is the AA staff attitude in Miami airport, AA staff in Guatemala are great."
Cons: "I wish there was another option for a snack. There are many companies that would probably love to advertise through distribution to airline passengers."
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "Nice staff. Seats are comfy."
Cons: "A lot of pushy people. I think it always happens on the flights back from vacation destinations, people are burnt out and want to get home. The American airlines staff were fine, though."
Pros: "Liked that there were easily accessible power ports"
Cons: "My entertainment system did not work"
Cons: "I purchased a flight two weeks ago to depart at 11am from lax I checked in at 10:30 where they told me It was too late for me to check in they gave me another flight departing at 4pm (free of charge) weird right? Very disappointed since I always fly and check in 30 minutes before. I didn’t have any luggage with me either I do not think it’s fair and I will not be flying American Airlines/Alaskan airlines ever again."
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Pros: "Smooth flight, excellent service and good food."
Pros: "Exit seat"
Cons: "Canceled flight after many hours butting was obvious it was. It going to happen from the start. Asked for a hotel and none offered but many others on same flight for a room from AA. Rebooked for the next day an airport an hour away from original destination and had to provide my own transportation to destination. Finally they lost my luggag."
Pros: "Got to watch movies"
Cons: "Couldn't eat the meal both had dairy no other choice"
Cons: "We arrived 30 minutes early but then we waited 30 minutes for a gate."
Pros: "Everything was on time!"
Pros: "This was great!"
Cons: "Every leg of my journey I was charged for two pieces of luggage. I thought this was ridiculous and unfair."
Pros: "Customer service"
Pros: "On time departures. Friendly crew."
Cons: "Plane was late because of malfunctioning jetway"
Pros: "Avianca originally denied me a boarding pass because of a broken ankle injury sustained while on vacation. After a lot of arguing with the check in staff I was 'allowed' to purchase an upgrade to fist class. The Cusco checkin staff (except one) should be ashamed. The flight crew was fantastic."
Cons: "airbus A321 doesn't have power ports at seats...."
Pros: "Great customer service and attention"
Cons: "No inflight entertainment"