Pros: "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
Cons: "You are best ."
Pros: "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
Cons: "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
Pros: "Crew took great care of us"
Cons: "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"
Pros: "Love everything"
Pros: "Great service for economy. Very attentive flight attendants."
Pros: "Nothing to complaint. Excellent airline nowadays"
Cons: "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
Cons: "The flight had a lot of background noise from the plane. I couldn’t hear what the attendants were saying."
Pros: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Pros: "Everything. I always enjoy my flights with JAL."
Pros: "Everything, the service and the food is great."
Cons: "Keep it up"
Cons: "Flight attendants"
Pros: "Friendly, clean. Great movie selection."
Cons: "I wasn't allowed to reserve a seat - apparently they don't allow Kayak customers to reserve seats now. I was forced into a middle seat and was uncomfortable and dehydrated the majority of the trip. Nice girl at baggage check said she'd ask a manager to move me, and to let them know at the gate, but the people at the gate said no. I felt discriminated against because I didn't book through them and/or I'm not Japanese. They historically love to put mushrooms in their food, like a fetish. This left me with one choice for the entree - some version of oyakodon - eggs and chicken. In my box there were two enormous chunks of fat/skin and another unidentifiable part of the chicken, and about the amount of edible chicken as 1 1/2 nuggets from Chick-Fil-A. There was more lotus root than chicken, so basically I had a box of rice and scrambled eggs with garnish. For the second meal, it was the Yoshinoya gyudon - a small serving of thinly sliced beef with rice. If I bought this fresh at a Yoshinoya restaurant, it would cost about $3. It's the rough equivalent of serving you a McDouble - cheap and filling and a coin toss if you get stomach pains. I lost that coin toss. Unless there is a big fare difference or I find out that their reserved seat policies are changed, I will choose ANA or another carrier. I used to enjoy JAL, but I cannot abide by idiotic decisions that seemed designed to punish people for using 3rd-party booking sites or who are not Japanese."
Pros: "Beautifully presented and tasty Japanese food. Electronic windows."
Cons: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
Pros: "Everything was excellent crew was very helpful"
Pros: "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
Pros: "That I probably won’t have to deal with AA for a while."
Cons: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
Cons: "The crew kept accidentally bumping my chair and never apologized"
Pros: "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
Pros: "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."
Pros: "So cramped. Very uncomfortable flight."
Cons: "No smiling faces of flight attendants. Service was mediocre; food same"
Pros: "Food was excellent and service came frequently. In-flight entertainment was amazing."
Pros: "Service is great."
Cons: "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."
Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Pros: "Friendly and helpful staff, excellent food."
Pros: "The Japanese know how to service their customers, five stars all the way. The food and drinks (beer) helped too"
Cons: "The video monitor for viewing movies was dated."
Pros: "The flight attendants were very kind and attentive."
Cons: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
Pros: "Very good premium economy seats and airline service was excellent - highly recommended"
Pros: "I really loved JAL customer service at checking counter. So friendly and great customer service I received."
Pros: "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
Cons: "The food was no better than any other airplane food."
Pros: "Everything was perfect - crew, food, service, comfort, entertainment."
Pros: "Clean and very good service."
Pros: "food was great flight attendants are courteous and reliable"
Pros: "Great friendly service on jal... my wife and I got lucky and we're bumped to business class. Would fly with them again 100%"
Pros: "The food and plum wine. The entertainment packet was nice too!"
Cons: "The folks coughing on the plane."
Pros: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
Pros: "that it was actually flown by JAL not china southern"
Cons: "the confusion of having one company selling another's tickets makes finding the gate difficult."
Pros: "Great flight attendants"
Cons: "Japanese food not great"
Pros: "Japan Airlines is very good. They have good service, safety, and customer care."
Cons: "Economy seats are a bit tight."
Pros: "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
Pros: "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
Pros: "Japan airline and ANA airline are the best quality. Service,foods everything is good wonderful!!"
Cons: "All passengers were onboard but the captain said that we need to go out and change to another airplane at different gate too (note: the changes made after passengers on board)"
Pros: "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
Cons: "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."
Pros: "Smooth boarding"
Cons: "If they could serve a light snack would be good"
Pros: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
Pros: "Amazing crew. Seat needs more padding."
Cons: "Memory foam seats"
Pros: "The crew is usually really good."
Cons: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Pros: "Flight attendants were very friendly, professional and helpful"
Cons: "Security screening very slow"
Pros: "Boarding went smoothly, crew extremely curtious and helpful."
Cons: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Cons: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Pros: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Pros: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Pros: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Cons: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
Pros: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
Pros: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Cons: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Pros: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Cons: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
Cons: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Pros: "Spacious and clean"
Cons: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Pros: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Cons: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Pros: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Cons: "Reclining seats tend to make me caustaphonic with the limited space"
Pros: "Spacious economy class seating and great service"
Pros: "Flight crew, food, boarding and entertainment great."
Cons: "Just didn't like the 7 hour delay for the flight. Nobody's fault."
Pros: "The trip was uneventful, with the usual excellent service."
Cons: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
Pros: "The flight attendants were amazing."
Pros: "Service is always excellent"
Cons: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Pros: "The seat is good. Entertainment is good."
Cons: "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
Pros: "Classy cabin staff"
Pros: "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
Cons: "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
Pros: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Cons: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Cons: "Seats were bit hard without proper head rest.entertainment kiosk was not working."
Pros: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Pros: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Cons: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."
Pros: "Loved the crew. Really helpful."
Cons: "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
Pros: "clean aircraft and friendly cabin crew"
Cons: "uncomfortable seats, average meals, poor infotainment selection"
Pros: "Great service with a smile and can do attitude"
Pros: "The food wss delicious which was surprising. The lamb stew with fresh peas was delicious, and I don't even like peas!"
Cons: "Th entertainment system was old and tiny. Think watching VHS video tapes on a five inch screen. I think my phone screen was wider."
Pros: "Great price"
Cons: "Food is not good"
Pros: "the service on the flight was the best I can ever recall having."
Pros: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Cons: "Food was ok, not super high quality."
Pros: "Everything on time."
Cons: "Nothing really bad one food on return flight not great but ok."
Pros: "Everything else was good"
Cons: "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."
Pros: "Customer service , crew was nice"
Cons: "Food was terrible out of MEL.. Didn't have any choice at all.. Tasteless , should improve"
Pros: "Crew and entertainment"
Cons: "Very small seats. For full flights they should use the double deck aircrafts. They are much more comfortable. I paid an expensive fair for an old plane which was unfair"
Pros: "Fast boarding and crew"
Cons: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"
Pros: "Awesome crew and food"
Cons: "Seats were not comfortable.."
Pros: "The usual SQ charm was in effect during the flight - the crew was great, helpful without being intrusive, and the Krisflyet experience (albeit an older B777-300) was still good and enjoyable."
Cons: "The Milanese boarding crew was a little unexpectedly rude - the Milanese ladies were just kinda shouting at everyone and ordering unclear instructions. I also sat near the bathroom (seats 43A and C) and the smell was sometimes a bit strong. Also slightly disappointing was how quickly the chicken ran out on the way up!"
Pros: "great food, entertainment & service"
Pros: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Cons: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
Cons: "The flight was held up in Sydney airspace by traffic control causing a short but significant delay which was not recognised by Qantas even though they knew we were connecting to International."
Pros: "Quality of interior"
Pros: "Excellent customer service !! Great crew down the back !!! (Except they didn’t want to take my banana peel when collecting rubbish?). Will have to carry off plane which is annoying ?!?"
Cons: "Entertainment system not working for our row of seats"
Cons: "The airport closure wasn't PALs fault but the absolute lack of organisation and an attitude "act of God so look after yourself" is disgusting. Flying business expected some service but had nothing and they smiled and said they rebooked me 16 days later. Other airlines would book you on different carriers but not PAL. Last time no matter what special deal they offer."
Pros: "WiFi on board"
Cons: "Still don't like greasy toasties for breakfast but better than butcher muesli"
Pros: "Overall feel of the flight. The focus in safety"
Cons: "The flight was delayed for 3.5 hours. Limited selection of movied"
Pros: "Personable staff"
Cons: "Delayed 2 hours with little info."
Pros: "Crew were great"
Cons: "Lost bags"
Pros: "Flight was late 30 mins"
Pros: "Great flight on the 787 Dreamliner and the crew were fantastic. I wish I could say the same thing for Baggage services. I have a business meeting tomorrow morning and presently they can't even reconcile their own Baggage Receipt number! I expect more when travelling (and paying) for business class."
Cons: "Plane was approx 1 hour late"
Pros: "Crew member Trevor was funny and the perfect host. Good selection of movies."
Cons: "Seats are super uncomfortable and there is no privacy ... worst Business class facilities I’ve ever experienced. Seriously substandard might as well fly economy or better still use a different airline."
Pros: "All round great experience. All went to plan. A330-200 business class was just right for this short trip."
Pros: "Crew members were attentive and helpful."
Cons: "The seat was too narrow for keg space. Especially when I had someone who seated in front who's big n he has to bend his seat far behind"
Pros: "New business layout is more comfortable comfortable and private."
Cons: "Dash 8 looked tried. Seats need an update"
Pros: "Really nice hostesses. Professional, friendly, interested in travellers. Very welcome when you're travelling home after a long day."
Cons: "Planes are looking a bit tired."
Pros: "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
Cons: "Could be more of a range of movies to watch"
Pros: "The plane itself was nice and comfortable for me. The business class seat fully laid down, and there were lots of entertainment options. The flight was quick! 15hr flight from Melbourne to LAX only took 13 hours!"
Cons: "Several of the food items were either cold or overdone. I asked hostess what the deal was (because their food service is usually great) and she explained that in this new plane (Boeing 787) they removed a lot of the working areas for the crew. They have less space to work in order to be able to prepare food and drinks compared to Qantas's other planes (Airbus A380). This is also a brand new plane for this crew (literally the first flight for some for some of them), and they didn't know where some of the things on the plane were. I imagine after they've used the plane for a while and learn where everything is, they'll get better. I'll find out on the return flight back to Melbourne."
Pros: "Fantastic cabin crew and fantastic maître’d in the first class lounge at Melb International airport. Honestly the best service we have ever received from start to finish from Qantas. Thank youalso the vegetarian and vegan meals were great unlike previous years. Thanks again"
Pros: "Flight was straight forward, left and landed on time"
Cons: "QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon"
Cons: "Crew service was disgraceful"
Pros: "Typical great Qantas customer service and safety"
Cons: "I don't understand why the fourth busiest route internationally is still so expensive.."
Pros: "Staff and flight was perfect otherwise."
Cons: "Flight delayed out of Melbourne."
Pros: "Liked service and entertainment"
Cons: "Lack of legroom"
Pros: "Looking out the window."
Cons: "Flight changed from an A330 to a B737 perhaps as Resukt if the public holiday"
Pros: "Not much"
Cons: "Food was mushy Boarding notice was short The price of the flight"
Pros: "prompt checkin, boarding, baggage came out fast"
Cons: "no drinks service prior to meal, seats squashy, don't eat the stir fried noodles they are tragic, entertainment system didn't work properly - again."
Cons: "- delayed flight because of delayed crew - They've had many crew injuries helping customers moving overhead luggage, so they asked customers to sort their own luggage out. Hey, how about teaching OH&S to staff and employing staff that can perform their duties?"
Pros: "The crew is always nice and approachable. The entertainment is usually high but this time around there weren't many good choices."
Cons: "The food is AWFUL, and has been getting worse as the years go on. Absolutely terrible taste, stomach-churning smells and gross consistency. During boarding I was profiled by one of your gate agents and "selected for further screening" ... not fun. No explanations, just surly, inattentive agents performing further checks on items that had already been twice-checked at security. Awful service."
Pros: "Case was off quickly"
Cons: "No choice in seating"
Pros: "Comfortable plane. Good entertainment. Very nice chicken salad. Friendly staff."
Cons: "The soggy pies were a bit, well, soggy ... The changeover at Dubai seemed unnecessary. Having to go through security tho get from airside to airside was a bit daft. The crew gave little information on how that changeover was going to happen, and when they did it was just before landing."
Pros: "Friendly crew."
Cons: "Nothing that is unique to Qantas or just flying in general."
Cons: "Great service , very caring and clean . Looked after me as I had to use a wheelchair . Thank you :)"
Pros: "A cut above all others"
Pros: "Qantas has really upped it's service in the last couple of years, their crew on this flight were very professional."
Pros: "The no fuss but highly professional approach of the cabin crew. The level of comfort in the cabin, with a business class upgrade."
Cons: "I dont like having to track the distance through the outside lounge in both directions to get to the Business Lounge. The Business Lounge is frequently busy and noisy. Very hard to conduct a phone conversation from."
Pros: "Crew very friendly"
Cons: "Departure 50mins late, arrival 10mins late then wait 45mins for bags to arrive ... not good enough"
Pros: "Staff were wonderful"
Cons: "The only thing I found was the seat where I sat was a bit noisy. I had to have the sound on my movie turnd up loud to drown out emgine noise."
Pros: "Landing with strong winds went well."
Cons: "No seat pillows"
Cons: "Late leaving and still pretending it was going to leave sooner than it did. It boarded 15 mins after the published delayed departure time. Staff wouldn't even call to find out when it would really leave. Lounge closed before the flight was called,"
Cons: "Only one channel of audio was playing--made listening to Tubular Bells just plain WRONG..."
Pros: "On time , efficient service"
Pros: "The design of the storage on the back of the seat in front is very clever and makes a huge difference - e.g. foot rest The entertainment system is very good Food was excellent for plane food"
Pros: "The crew manager worked tirelessly to move rows of passengers to other seats because the entertainment system didn't work for a bank of passengers on the long haul flight."
Cons: "Our entertainment system didn't work and we had to split up to move seats."
Pros: "Crew were amazing!"
Pros: "Crew was good!"
Cons: "Manila airport business lounge full, not accessible, croweded with too many airlines; Processing at the Manila airport too complicated for passengers in transit (completely different when we traveled from Vancouver through Manila, why is that? Boarding gate (Manila) terrible, crowded, no available seats, “business” section small and with so dirty sests that it was not possible to use them!"
Pros: "The crew did above and beyond what was expected. They were nice, friendly, and professional."
Cons: "The line up at the check in counter was a bit of a mess and it took longer to check in. I was extremely upset at not being able to check in online and select a seat, I was therefore assigned a seat towards the end of the plane which I am not very happy with but it was rectified during boarding."
Cons: "Adding cookies and drinks to relieve hunger or low blood sugar of passengers."
Pros: "Food & drinks"
Cons: "more sauce in food selection."
Cons: "Delay in arrival caused us to miss this connection"
Pros: "i didnt like when we had to come out of plane and do a transit."
Cons: "wish it was non stop but now it is."
Pros: "The most unorganized airline"
Cons: "Better staff and communication."
Pros: "Theno del crew were polite and cheerful, efficient in their work. Seats are okay, more legroom would be better."
Cons: "no delays on schedules."
Pros: "Flight was smooth and short."
Cons: "Price is a bit higher compare to other airlines"
Pros: "Crew was nice plane was comfortable"
Cons: "I have flown to Philippines many times with other airlines i hate to say it but PAL food is terrible The flight is long already but there was almost 2 hour delay and once i arrived in Canada it took about an hour to retrieve luggage Because i couldnt charge my phone due to no functional USB at my seat i was afraid i wouldnt be able to contact hotel shuttle"
Pros: "not much."
Cons: "lousy entertainment system, old plane, food mediocre, kept the plane freezing cold, check in process a gong show."
Pros: "Great experuance. Caring staff"
Pros: "During mid flight, I called an attendant to ask for water and she arrived with one already without asking for it. She is nice and prompt."
Cons: "BUSINESS CLASS - After watching a YouTube video about PAL business class, my wife and I got sold to the idea of upgrading. We tried to do so on online check-in but the system wouldn’t allow us to change our seats. So we tried to buy the upgrade upon our baggage check-in but the attendant told us that we couldn’t for it is fully booked. We even tried to buy an upgrade to premium economy but was given the same answer. We told the attendant that it’s okay and thank you for checking. But as we were boarding, 3 people in front of us got upgraded to business class for free. This was very upsetting as there was no reason nor any explanation given to us. HOLDING GATE - On top of the above mentioned are the unorganized boarding. We were asked to scan our bags and our passports/boarding pass checked just to be at the gate. At the gate “holding area”, we couldn’t have water and there are no washrooms. If we wanted to have water or go to the washroom, we’d have to go out of the holding area and line-up and get scanned and our documents checked again. Mind you, this process was done already before entering the boarding area. PAL just redundantly did it at the gates. And there’s not enough seats for the waiting passengers at the gate. I saw people sitting down on the floor waiting for boarding. MABUHAY LOUNGE - My wife and I inquired about if we could buy access to the lounge but was declined. The reason given to us is that the lounge is only for business class flyers. There are no other lounge area in the Terminal 2. FOOD CHOICES - There are not a lot of food choices in Terminal 2. They have some for snacking but if you’re waiting or flight gets delayed, there’s a big chance that you’d end up eating the same food again. WILL I FLY PAL AGAIN? - My wife and I are frequent flyers. With all these reasons, until PAL get it together and do things the right way, we would not recommend nor fly PAL. Flight PR116 MNL-YVR July 22, 2018"
Pros: "I was seated in row 38 and our flight attendant was very attentive, helpful and always smiling. I think she was the the best flight attendant that I had for a long time, she’s always ready to help to needy passengers and always has a smile on her face."
Pros: "foods and crew were very courteous"
Pros: "The best flight crew and customer service was provided."
Cons: "my seat was broken and would not lock in a either upright or reclined position"
Cons: "The people at the boarding counter weren’t helpful and not willing to help with my questions."
Pros: "The service on the flight was superb."
Pros: "Read above"
Cons: "REad above"
Cons: "Delay boarding at jfk"
Pros: "The direct flight, without stop overs was nice. The crew was well mannered and attentive. The flight was on time."
Cons: "My seat as well as the passenger beside mine would not stay reclined. Neither of them would lock in place. Passenger's USB didn't work neither. Despite handing everyone a menu, there was no choice of meal for breakfast because they ran out of the Filipino food. There was inedible sausage."
Pros: "Food was warmed to my liking. Crew were professional - but a bit too rigid. I was seated with a guy that was coughing all the entire 16 hours flight and I requested to be seated somewhere else but attendant simply said they can't do anything. I asked if they can ask someone a bit younger and fit to change seat with me but crew never got back to me. In fairness, they said they'll try."
Cons: "Seat covers were musty and smells old - they need to change those! Flight got delayed for almost one hour while trying to dock because there was no assigned hangar station for the plane! How can an international airline company allow themselves to be treated like that? The crew looked overworked - what are these airline companies doing to these young professionals - treat them like slaves? I'm not surprised - that's the Philippines companies ways - pay them just enough so they can come back the next time to work."
Pros: "food when it finally arrived"
Cons: "waiting in plane 4 hours with no updates on status"
Cons: "The flight was delayed 2+ hours, not getting in Vancouver until after 5am. Everyone on the flight, passengers and staff were extremely rude. Never taking this airline again!! Also, there was no food left by the time the served me near the end of the plane."
Pros: "I like the direct flight to Vancouver"
Cons: "I checked in early and was given a middle seat. I have back problems and walk with a cane and asked at the check in desk if I could have a window or aisle. I was told no because the flight was completely booked. I arrived three hours early and checked in online so I could get a better seat and they still said no. No one was able to help me. The flight was delayed over an hour and there was no apology. I always fly Philippine Airlines because IV always been really pleased with the service. This past flight makes me question that decision going forward."
Cons: "seats is too tight/noarow"
Pros: "Everything was excellent. Extremely good service compared to North American carriers. Only thing that went wrong was we left early and landed an hour early and our gate wasn't ready yet :)"
Pros: "organized departure / arrival aircraft cleanliness pleasant staff great food & entertainment / free alcohol great leg room"
Pros: "Arrived early"
Pros: "What? Free check-in for one bag? Free full meal?? Thank you!!!"
Pros: "Although the flight was delayed the boarding process was very smooth. Flight attendants were very friendly and efficient."
Cons: "Long check in lines even though we checked in online. Flight delay."
Pros: "Wheelchair assistance was very good"
Cons: "Entertainment equipment on board is outdated"
Pros: "YOU NEED TO ADVISE PASSENGERS TO BRING WARM CLOTHING BECAUSE THE PLANE WAS VERY COLD DURING FLIGHT. I NEEDED TWO BLANKETS"
Pros: "The crew was really nice."
Cons: "It's a 6.5 hour international flight so I was expecting a meal to be served, not those underwelming snack box/wrap options to be available for purchase. Also, no blanquet and pillow."
Cons: "Was a good experience"
Cons: "First of all, both on my departure and return flight, despite having boarded 30 minutes ahead of schedule, we remained on the floor for an additional hour (both for taking and after landing). Next, the flight attendants did a poor job of ensuring that everyone did not get up when we landed and the seatbelt sign was on, and this led to herds of people running through the aisles and rushing to get off past those that were patiently waiting. The leg room is very limited, unless it is an empty flight. The red wine was perhaps the worst I have ever had. AND the wifi that was available for purchase was 40 USD for only 150 mb of data which is absolutely ridiculous."
Pros: "The service is good. Typical Philippine airlines, friendly service."
Cons: "I don't like the iPad entertainment. I prefer seat mounted screens. The chairs are too cramped as well. Boarding was a bit slow and the waiting area was so cramped."
Cons: "our flight was pretty delayed due to another delayed flight from the night before, in which they decided to combine half the passengers in to our flight. They also did not communicate this effectively and check in was horrible."
Pros: "Philippine airlines was a great airline to travel with, with friendly staff good food comfortable seats and lots of entertainment options for the flight there and back will definitely fly with them again."
Pros: "Good flight with excellent Serb=vice form the crew"
Cons: "Inflight entertainment US for one whole sections of the aircraft. The aircraft looked tired the table fittingwas broken ,"
Cons: "Flight was delayed by a really long time. They should have sent people to hotels or cancelled flight. Delay too long (especially for elderly and children)"
Cons: "There was confusion and poor organization at the check in counter. The check in started late and there was a 500 ft line up to check in at Philippine Airlines. We waited 2 hours in the plane for 4 people who were late for the flight, then the cargo handlers didn't show up. We left at 5am instead of 3am. The flight attendants didn't seem to know why we weren't leaving. Two short announcements were made in 2 hours that didn't explain properly why we sat there so long. The food was wretched. The flight attendants were pleasant but the captain and the purser's announcements were hard to understand with poor English."
Pros: "Great service and wifi on board!!!!"
Cons: "Didn't get my bags onto the connecting flight"
Pros: "Smiling crew members"
Pros: "the flight is an hour in advance!"
Pros: "Crew was friendly and professional, though I wish they were given more information on boarding time due to the late arrival of the plane. The flight was half empty, so there was plenty of room to stretch out."
Cons: "The food was abysmal. I chose the beef option — a small lump of "beef" that was overcooked and under sauced, accompanied by a sad pied of steamed broccoli and a disproportionately large portion of white rice. The quinoa salad was passable, but the "peach cobbler" dessert course was a flavorless mass of gelatinous goo."
very bad experience they closed the flight 10 minutes before the flight girls very bad attention
Be wary very quick to cancel and no accommodating at all
Pros: "The crew was amazing and we arrived early! It was the perfect flight!"
Pros: "Flight was earlier than scheduled. Crew was good."
Cons: "Nothing. The flight was 30 min. No complaints except for the guy who didn't wear his mask."
Cons: "Plane had to land in a different city due to inclement weather. Very disorganized process, huge traveling setback, never got my travel voucher."
Pros: "CBP info."
Cons: "Wish AA cabin crew would treat the customers as attentively and friendly as the JAL crew. The 8pm inflight dinner is horrible. Why would they serve the cold dishes for the first Japanese course? I got a diarrhea."
Pros: "The crew was nice and s"
Cons: "The flight was delayed three times and being stuck in this outdated airplane for almost an almost 4 hour delay was not great. The seats are completely uncomfortable"
Pros: "I was able to sleep through the flight comfortably."
Pros: "The crew was very attentive."
Cons: "There were no power ports on this flight."
Pros: "The flight was delayed by 5 hours! I had to rebook my connecting. Everything else was lacklustre at best"
Cons: "being on time"
Pros: "Nothing. Door closed in my face departure board never showed it was boarding and I ran from my other delayed flight to try and catch the Wilmington flight"
Cons: "American needs to step up their device and the airlines should be punished for their lack of service If an airline vises a non weather delay there should be immediate compensation for passengers. No different than what retailers do to their suppliers when supplier is late delivering merchandis"
Cons: "Full flight, but exceeded expectations"
Pros: "Wide choice of films on the flight, boarding was hassle free."
Cons: "Crew could have been much politer when asking about the food wishes of others. Seemed to have no idea how to walk through the aisles, hitting my head and shoulders more than once while walking through."
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Cons: "No window at the window seat"
Cons: "Didn’t make the flight because of previous flight was delayed"
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"
Pros: "Very attentive crew"
Cons: "Boarding gates"
Pros: "The crew was really nice and helpful."
Cons: "The flight was delayed for awhile and there was little information on an ETA of when we would be able to leave."
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Pros: "Smooth ride and early arrival"
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Pros: "The flight was shorter than we expected! And after a long flight that was most appreciated."
Pros: "On time, clean airplane"
Cons: "Boarding system very odd"
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Cons: "1. Crew on the PHI leg was not very friendly. 2. No entertainment on the PHI leg, but I did get to know my two neighbours which I wouldn't have if there had been entertainment. 3. Of course, the seats in economy were poor. My feet became very swollen."
Pros: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Cons: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Cons: "The landing in Charlotte."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Pros: "Perfect flight and 40 minutes early!"
Cons: "Plane had not been cleaned"
Pros: "Arrived on time."
Cons: "Seat space is bad. Food is all for a fee."
Pros: "Crew was friendly and boarding was smooth"
Cons: "Plane took off a little late but not enough to mess up my plans"
Pros: "the flight was on time and everything was fine."
Cons: "the boarding process is more chaotic than necessary. groups 5-9 board at the same location and people in higher groups stand near the front so you can't tell if you should wait behind them or step around. there was only a single power plug (in economy plus) for 2 seats and it was a cigarette lighter style."
Cons: "Audio jacks were not compatible with most headphones, healthier food choices could be offered"
Cons: "The seats are so uncomfortable"
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Pros: "Food was decent, service was okay"
Cons: "Tsa is very unorganized and extremely rude."
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Pros: "New aircraft, very comfortable"
Cons: "The Flight Attendants were HORRIBLE. They were rude and dismissive to all passengers, One in particular (Suzette) actually made a passenger sitting next to me cry. I was embarrassed to be an American. It was a nightmare of a flight because of the flight attendants."
Pros: "El embarque fue rápido y ordenado."
Cons: "El vuelo fue operado por American Airlines. Era un 777 viejo, con pantallas antiguas, servicio de entretenimiento pobre, con películas que no se podían iniciar cuando uno quería."
Cons: "Plane was good overall but I was horrified by my previous AA flight I was connecting from so I didn't feel good about it the whole time."
Cons: "Luggage did not arrive with us"
Cons: "One of the flight attendants was pretty rude and quite short with passengers."
Pros: "That plane took off and landed safely."
Cons: "Flight to philly, waited 3 hours on the plane before take off because of holes in the plane. Flight to dallas, waited 2 hours on the plane because the plane in front of us on the runnway wasn't clear for take off, we were and they couldn't taxi them out of the way?! Missed my connection and a day of work had to pay for a hotel. I only have so much $. I'm not and AA CEO."
Pros: "Everything was amazing"