My bags never arrived and haven't been found to date
The booking itinerary did not specify that there would be a layover in Jinan. Even though there was, it would have made more sense to allow the continuing passengers to stay on the plane rather than forcing everyone to go through customs at this point.
Flight was on time. Good basic airline with no frills, but who needs them for such a short flight?
No way to check in on line.
The flight attendants were awesome and the food was good.
All was good
It was never made clear in my itinerary that there was a stop at Hangzhou. I didn't realize there was a seperate flight until I checked in at the hotel.
The crew are nice.
Customer service is worst, I called few times and stayed in the Line but nobody answered my call. And also, our flight was dalayed for few hours.
CS did offer Priority Business class immigration and lounge
Booked 6 months in advance, at counter for return was advised that they had over booked and wanted to change my flights. All my reservations pre made with transportation and hotels, they want to change on day of departure???? NO! NO notifications, terrible counter service. No entertainment offered!!!
Service was good.
Airline provided wheelchair for my injured friend and priority boarding
airline lost my friend's luggage and is only offering $15 per kg for the lost items
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|Flights Arrive in||Vancouver Intl|
|Flights Depart from||Melbourne & other airports|
|Flight Price||C$ 930|
|Airlines||Sichuan Airlines, China Southern|