Daily cleaning, installation of cabin HEPA filters on flights from Mexico City to Ottawa
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|September||Best time to beat the crowds (14% less expensive on average)|
|January||Most popular time to fly (10% more expensive on average)|
Average price round-trip
|C$ 668||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 446||or less|
Good deal one-way
|C$ 254||or less|
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 6h 41m.
In the past 3 days, the cheapest one-way tickets were found on Air Canada (C$ 418) and Multiple Airlines (C$ 457), and the lowest round-trip tickets have been found on Interjet (C$ 645) and United Airlines (C$ 677).
From Mexico City to Ottawa, Monday is the cheapest day to fly on average and Saturday is the most expensive. Flying from Ottawa back to Mexico City , the best deals are generally found on Wednesday, with Monday being the most expensive.
When flying out of Mexico City you will be using Mexico City Benito Juarez, often referred to as Mexico City Airport. You will be landing at Ottawa, also known as Ottawa Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Mexico City to Ottawa.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Ottawa from Mexico City is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Ottawa with an airline and back to Mexico City with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Ottawa from Mexico City up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "I will say that this has been the best flight my husband and I have ever had. The crew members were very nice and helpful. This has been the smoothest flight we have ever had as well."
Pros: "Nice crew. Comfortable seats."
Cons: "Peanuts and water was “snack”"
Pros: "Comfortable seats and good choices of movies."
Cons: "Staff was rude and we were called to board but took long waiting in line to get in the actual plane. Flight was delayed. Food didn’t look appetizing."
Pros: "No issues with the flight. All went as planned."
Pros: "The movies"
Pros: "This flight was spectacular! I loved how the flight attendants served with pleasure and delight! They are very polite and patient, especially with the children. I have never seen flight attendants work with so much compassion and joy!"
Cons: "This would have to be my best flight so far!"
Cons: "My luggage was sent to another city"
Pros: "Staff was friendly."
Cons: "Crying child but I understand has nothing to do with the airline."
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "I had never traveled with Delta until my trip to Mexico. I was most impressed with the great service I received on my way to Mexico: from Atlanta to Guadalajara, Guadalajara to CDMX, and, at the end of my stay, from CDMX to Atlanta. I cannot say the same about the experience within Continental USA."
Cons: "I perceived a negative difference in all aspects during my flight going to Mexico, from Philadelphia to Atlanta, and coming back, from Atlanta to Philadelphia."
Cons: "The cramped airplane. The inept service crew… One of the worst I've had on board in a very long time"
Cons: "I never received anything about my booking. I went the airport Wednesday morning not knowing if I’d actually fly out. I only had on my Kayak app a trip itinerary. Thankfully I did. In Atlanta I added my Skymiles # to my trip. Upon arrival in Mexico I rec’d a push from Delta about my trip with my Record Locator. Flying home was to depart at 8am. When I rec’d my boarding pass it stated 8:55am. While waiting at my gate Delta sent me a text at 7:30am that my flight would be leaving at 8am. That confused me. Needless to say I was suppose to arrive CVG at 3:49pm, but instead was booked on a flight departing Atlanta at 4:30pm. Plans at home had to changed for Friday evening as I was not arriving at mid-afternoon. Needless to say I’ll probably not book thru Kayak anymore."
Cons: "Having to wait a long time standing in line before boarding the plane."
Pros: "Service the crew gave. Smooth fligh"
Pros: "Getting off the plane"
Cons: "This flight was fine compared to the first"
Pros: "Everything's good but the company need to improve the menu for vegetarians people"
Cons: "The vegetarian menu was very bad. I really didn't like it and was the same option to L.A. and when I came back tp Australia."
Pros: "We got before time scheduled"
Cons: "We paid full price and we got a service like Low cost flight.they ask us to pay for first luggage When we paid more then 800 Dolar to flight from México to New York"
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "Easy to boar, no delay and arrived on time"
Cons: "One of the flight attendant was a little rude to some passengers."
Pros: "The Delta flight was such a pleasant contrast to the funky Interjet flight that I took from L.A. to Mexico that my Economy Class felt like First Class."
Pros: "Please see above. Sherry was amazing"
Cons: "Plane was small and older but it was a short flight"
Pros: "The flight was delayed 6 hours but the crew and captain were exceptionally accommodating, helpful, and informative on updates."
Pros: "i liked very much the cheese and the coffee was also good."
Cons: "It is the first time that I travel by this airline and I have a bad experience. The flight was delayed by 2 hours and before arriving at Los Angeles airport they informed us that they had not been provided with the migration forms."
Pros: "Excelent service"
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Horrible experience! Flight was delayed over an hour with no announcement. Seat was reassigned from front aisle seat to rear window Seat. Fortunately, it was a short fkight."
Pros: "Nothing really."
Cons: "Boarding process was horribly handled. Food was inadequate. Stewardess was saccharine. Bathroom door didn’t shut completely. I was told this wasn’t an international flight and therefore no free alcohol. Aero Mexico flight to Mexico City had much better food, free alcohol and more attentive service personnel. Also delays because of equipment problems."
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "Good movies and some snacks."
Cons: "They told me last minute I needed to go to another gate for a passport check and a new ticket. They shouldn't have waited until the very last minute."
Pros: "We were delayed one hour in Mexico city but when we were in flight the crew definetly made up for it. The crew served us a great meal with drinks of choice as quick as possible followed by a hot cup of coffee cookies and kept coming around to check if we needed any thing els. Way to turn things around Delta."
Pros: "Please offer headphones to people who do not regularly take them in flights."
Pros: "see above"
Cons: "See above."
Pros: "Wi-Fi, food and you could watch movies."
Cons: "Unfriendly flight attendant besides one flight attendant who was very sweet and kind. Very uncomfortable seats too"
Pros: "I really enjoyed the movie selection on my personal entertainment screen. The movies were New releases and there was a good selection. Staff was also very friendly and attentive."
Cons: "The cookies on the return flight with Delta were nice, but the mini meal on the flight down with Aeromexico was even better!"
Pros: "I liked watching movies."
Pros: "The best service"
Pros: "That they got me to where I was going"
Cons: "The fact that Aeromexico/Delta and their predatory pricing charged us 28USD for a checked bag in an INTERNATIONAL flight, in clear defiance of Mexico's Law of Civil Aviation new reform. Also, shame on you Kayak for not bringing this up to our attention when buying our tickets."
Pros: "Since I am a Silver Medallion Skymiles member, I asked about an upgrade. All seats in First Class were taken, but the agent at the gate seated me in a seat in the front of coach with more legroom (comfort plus? I don't know what they call it). That was great!"
Pros: "The service of only one employee that booked another flight for me instead and actually helped me I didn't even take the flight to atlanta"
Cons: "The hole return experience was terrible the supervisor i tried explaining the situation to just walked of while I was talking to him i would like a refund for the last flight I didn't take."
Pros: "Very nice do to Delta employees."
Pros: "The service"
Cons: "Going into the security check point (immigration) lost my connection from Atlanta to Richmond Va there was just a few CBP officers working at that time but other than that was great"
Cons: "I couldnt watch any movie because the re was a buzz where the Earphones need to be conected."
Pros: "Flight took off and landed on time"
Cons: "It was belated by 2.5 hrs :("
Pros: "Comfortable, courtesy, good service."
Cons: "Please, there is never a vegetarian option. Many people do not want to eat meat. Very easy to offer a sandwich with vegetables or a little bowl of rice and beans..."
Cons: "Was not on it due to cancellation. Was on an Aeromexico flight without Delta emenities. Was very disappointing. Was not offered an upgrade and had a long layover in Mexico City"
Pros: "I didnt ever purchase that ticket"
Cons: "Tiny seats with limited legroom. No entertainment provided."
Cons: "Because of Boeing disaster did not go to Halifax but were sent by Westjet to TO and then on with Air France. Boarding areas in TO are a long way away (lot of walking) and customs in TO is frustrating and takes a long time."
Pros: "Pleasant staff"
Cons: "People get shocked from the rush of air soon after they board and close their air knobs overhead. The cabin was filled with lots of new bodies that had different ordour and perfume that it was good to have a strong ventilation but due to the strong air flow... Perhaps tell ppl to keep it open."
Pros: "The food was good and the crew were friendly."
Cons: "We could have used more legroom between the seats."
Pros: "Great crew, very accommodating for a small and short flight"
Cons: "Total rip off. I won't be flying West Jet again if it can be avoided"
Pros: "Yes, the crew was very good."
Cons: "It would have been nice to have coffee on the flight. All they had to offer was a snack and a glass of water."
Pros: "Staff was lazy"
Cons: "Horrible check in Rude Not sure if I’ll fly WestJet Luggage was wet when it arrived Luggage took forever to come to terminal"
Cons: "More water and a tv like air Canada"
Pros: "Entertainment was excellent"
Cons: "The airport staff was horrendous."
Pros: "noone booked in the seat beside me allowed for more room."
Cons: "food (ran out of items I wanted) seats are mediocre no entertainment stewardess forgot my cream for the coffee - too busy chatting with another passenger."
Cons: "Monitor did not have sound Plug in bad."
Pros: "Quick, easy, comfortable. No complaints"
Pros: "Easy boarding and checkin."
Cons: "Entertainment doesn't work on laptop - only on phone or tablet. Westjet seating is tight."
Pros: "The crew was great overal. Great sport and attitude with humor."
Cons: "The flight in Ottawa was delayed twice which made me change my plans twice. The plane was also a little cold heading to Toronto. Otherwise the help from Paul getting checked in was fantastic. He made the bad situation of a delay worth it just talking with him and apologizing for the delay with true empathy . Thank you Paul"
Pros: "Friendly crew"
Cons: "That westjet q400 is an awful aircraft with terrible slimline seats"
Pros: "Crew and staff are pleasant."
Cons: "There was a typo in my reservation (either a WJ problem or a Kayak problem). As a result I couldn't do an online checkin and ended up getting a middle seat at the airport."
Pros: "counter staff were friendly, courteous. helpful. Flight staff were friendly."
Cons: "prop- jet was loud & bumpy while on the ground at takeoff"
Pros: "Flight crew remained jovial and pleasant despite the many issues."
Cons: "Mis messaging and changing/non factual information as the flight status changed. I had personal issues ongoing which resulted in a flight change, and having to go back to security multiple times, which would have all been easier if I had been told that I didn't have to run like a mad woman through the airport as the flight was already determined to be significantly delayed. West Jet tried......they just don't see to be able to know anything."
Pros: "The staff are friendly and efficient"
Cons: "The plane is cramped and a noisey propeller model."
Pros: "The friendliness, the options through the app with movies etc"
Cons: "Need more leg room on board"
Cons: "Flight was delayed."
Pros: "This leg of the travelling was fine. I know I got fleeced on the price of the round trip to go home for a funeral but didn't realize just how bad until my seatmate told me he paid a third of what I did. Note to self: Don't ask the traveller next to you how much they paid for their ticket..."
Pros: "WestJet does a good job of making you feel welcome. Boarding in Mexico City was a bit chaotic"
Cons: "My wife and I had specifically booked the flight to return home to Victoria in one day without a stopover in USA. Whilst in Mexico we were informed of a change in flight plan obligating is to briefly overnight in Calgary at significant experience and discomfort thus completely negating the choice of booking this particular flight"
Cons: "No in flight entertainment unless you download their app, however there was no signs or announcements to warn passengers of this. Flight was delayed and they lost my baggage even though it was a direct flight. Not impressed."
Pros: "I went through customs and then walked via escalators and moving walk ways to b4. It took me almost a hour. I was the last to board I am sure And had to collect my own luggage and take it from one point to another. I am 70. thank god, when I got on the plane I sat in 3a and was offered a free glass of wine. halleluya. I was exhausted Toronto airport is always a nightmare. I travel a lot and will avoid this airport if I can. I do like West jet but Delta /west jet connection means I have to take my bag from one place to another and I walked miles and could have missed my flight. I am tired. I am going to bed"
Pros: "Korean air is very efficient."
Cons: "We had to rent a car to get to Ottawa because West Jet had cancelled all their flights due to weather. All Air Canada flights were operating. We waited in line for 2 hours at the airport for West Jet to tell us that we needed to call them regarding a refund. We called them and were on hold for an hour and 45 minutes. Then we were told we had to call the travel agent...we on hold for 2 hours. We then called Korean air and they told us they couldn’t contact West Jet-no one knew what the value of the flight from Toronto to Ottawa was. We were only provided with a refund of $4 (for the taxes) when it cost us $280 to rent a car to get to Ottawa. I will never book a flight with West Jet again."
Cons: "Boarding outside with no notice or warning"
Cons: "Our hour-long flight home from Toronto to Ottawa was delayed by two days. WestJet provided a hotel voucher and food vouchers for one day but refused to refund us for a car rental that would get us home in time. While we made our own way home, we were emailed to say that our flight home was delayed twice more."
Pros: "I liked the friendliness of the crew and how accommodating they were of me and of their guests!"
Cons: "There was quite a delay on my flight and I didn’t get an email to let me know there was a delay. Because I happened to go to check in earlier, I happened to noticed the delay. I wasn’t happy about not getting an email. I called West Jet to find out about the delay and it took approximately an hour to speak to someone. When I did, the delay was explained as weather related and the reason for not getting an email was because they hadn’t gotten to it yet I believe. I wasn’t happy with that as a reply. The flight was then delayed again by several minutes. I would have appreciated some form of compensation as I was going to get a lift home from the airport and ended up having to pay for a taxi as I was coming in so late. In all other flights, I know west jet to be quite an accommodating airline. The crew was great, I simply didn’t appreciate how the delay was handled."
Pros: "Got a window seat Good deal on price from kayak"
Cons: "Delayed by 2 hrs Lost my luggage and no word on when it will be returned Never told us about why delayed"
Cons: "Didn't fly on the day I was supposed to fly due to delays. I had to figure out for myself that I wasn't going to make my connection and thus I went back home. We agreed to itinerary for the next day that had a 2+ hour wait at la Guardia and yet I still almost missed the N.Y. to Tampa flight due to delays out of toronto. Had to sprint from one terminal to the other. In Toronto we sat on the tarmac for 90 mins, and this was after dealing with security and other issues with checkin before i even got on the plane. For example, it was difficult to explain that i had already paid for my checked bag the day before. As a result I never got a chance to eat the entire day. And then my bag didn't get to Tampa until later that night anyways. Although the individual staff members were all very nice, there were institutional flaws that made two days very frustrating. I have some sort of debilitating delay on more than half my flights over the last few years, and rarely is there ever an explanation or compensation."
Cons: "It was delayed."
Pros: "Kayak was great to book through. Very simple. Plane ride there was great."
Cons: "Plane ride home wasn't good due to the airplane propellers being louder then usual and noisy, a little unsettling."
Pros: "Friendly people+ great service"
Pros: "It was on time. Quick to board."
Cons: "I’m used to entertainment."
Pros: "Friendly crew"
Cons: "Entertainment selection is lacking."
Pros: "Quick, efficient and funny friendly staff"
Cons: "Delays Boarding: boarding from both doors: back door and front door, but no direction from the crew to anyone. Ended up with passengers trying to get in the front from the back and passengers trying to get to the back from the front. This created another extra 15 minutes delay when everyone were stuck in the middle...The rest of the passengers waited outside in Canadian winter cold. On a flight already late."
Pros: "Short flight"
Pros: "I like that I got the plus seat for no extra charge."
Pros: "Flight attendants were polite and helpful."
Cons: "Multiple delays totalling up to 2.5 hours but only updated 15 minutes as it reached the time of take off. Minimal heads up prior"
Pros: "The airline attendants were very friendly"
Pros: "Flight staff"
Cons: "Had to disembark. So left and arrived much later than planned."
Cons: "Our flight was delayed. However it was not really within their control."
Pros: "Always on time and arrived early"
Cons: "Better snacks like porter"
Cons: "No entertain system"
Cons: "Same comment as the previous flight ref movies. I wont take Westjet again on a long flight without movie screens. Not all old people have Iphones or laptop computers. Mike C."
Pros: "Flight and plan where great."
Cons: "Stewardess was very rude and un please y with all customers. Didn’t feel like she wanted to be on the flight. Her attitude was the main problem."
Pros: "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
Cons: "My 1 hour layover turned into a four hours past 2am arrival."
Cons: "The food was pretty terrible, especially the egg breakfast."
Cons: "Boarded too many people and there key bridge filled up. Also, on a night flight just skip the credit card ad and let me get to sleep"
Cons: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Pros: "The crew serving the plane didn't look like they wanted to be there. Somewhat abrasive. The entertainment was poor and not very easy to access through your mobile, Iphone and Ipad. If you want to provide a better customer experience, equip all your planes with seats video screens. Passengers on a 4 to 5 hours flight don't want to have to figure out what do to watch a movie or TV. I don't fly American that often, but wanted to give it a try to see the difference between you and the other airlines. I have to say that on the return segment (ORD to SFO), I was not that impressed."
Cons: "See above"
Pros: "Comfortable seats and functional entertainment"
Cons: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
Pros: "Crew was really great!"
Cons: "My bag never left Chicago so I had to wait a day to get that"
Cons: "The seats are very uncomfortable - period. I do not have any type of back problem but I was sore after that flight."
Pros: "Good food. Friendly crew. On time, etc."
Cons: "Recycling/reduce waste. Gluten-free choices."
Pros: "The atención"
Pros: "The crew was amazing, considering the late flight & full plane."
Pros: "Good flight"
Cons: "Nothing. Process was smooth"
Pros: "great entertainment"
Cons: "The service from the check in desk to the stewardess"
Cons: "It was an old plane (with short First class) and they changed various time the departure time without explaining until letting us wait without news for an hour on the plane before takeoff... and arriving at Miami without a door available, we had to wait further 30+ minutes in the plane"
Cons: "Delay, the waiting room was very hot, very small place for many gates. Not enough seats for rest until my flight comes"
Pros: "Please get a terminal that lands at Bradly terminal. busing around and waiting like cattle is not fun. I am sure First Class also feels this way."
Cons: "excessive wait and shuttling."
Pros: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "not much selection for in-flight food and nothing for entertainment. Rosario"
Pros: "Nice flight"
Pros: "Good job of the tripulation"
Cons: "Audio of Entertainment, maybe was the headphones, but was not good"
Cons: "Jetblue Have a miserable attitude to their customer"
Cons: "I was in line for 25 min I was there 90 min before but took me 25 min to check in and the lady said I was late for only 3 min I was waiting on line I still had 87 min before my flight and the lady didn't check me in for only 3 min that was my 25 min in line"
Pros: "Quick takeoff and landing. Very smooth ride and friendly crew."
Cons: "Flight was delayed"
Pros: "Kelly, our flight attendant was excellent"
Pros: "Overall I liked a little of everything such as the entertainment, staff friendliness, comfort etc."
Cons: "The food would be the one thing I didn’t like, there is only one option of a snack and it’s not very fulfilling."
Cons: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
Cons: "Crew told us bulshit story about strong winds, even though flight times were normal. Diverted the flight to DFW, where we stayed for almost 2 hours fo refueling."
Cons: "Delayed by nearly 2 hours, missed connecting flight"
Pros: "Because this flight was NOT full, my wife and I had the entire center section to stretch out. This made our 7.5 hour flight amazingly comfortable. The Airbus A300 was a reasonably new aircraft. Everything was clean and looked good. The food was exceptionally good. My wife and I both commented on how good the food was (my wife stated, "it was the best airplane food ever"). The main meal, the hotbox snack, and the late in flight chocolate ice cream were ALL good. The staff were great, friendly, service oriented, nice people."
Cons: "Navigating through Heathrow"
Pros: "TV screen is pretty big and nice with lots of moview choices"
Cons: "1.Should provide some tooth brushes and toothpaste and others like sleeper for long flight especial long evening flight. 2.Provide real premium class with better food and seat3. Airplane looks old 4. Landing is very bad"
Pros: "excellent from ticketing to depaning"
Pros: "Everything was smooth and organized. The flight even arrived early. Friendly crew and comfortable seats with extra leg room (but these were too expensive). Food was quite good for airline fare."
Cons: "Fee for more legroom."
Pros: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Cons: "Nothing in particular"
Cons: "My grandparents were supposed to have escorts and assistants with their baggage, as they don't speak English and are elderly. In addition, one of their suitcases was lost and the other was rifled through. The overall service was very discouraging."
Pros: "Liked the ease of traveling from DFW to Corpus."
Cons: "The crew, especially flight attendant Brittany, were rude, and she was beyond rude and actually the backend of a donkey. She snapped at us about a carry on that wasn't an issue traveling to DFW., then ignored me (have a boot and crutch) when seats with more room were available...then did nothing to help get my crutch from the storage."
Pros: "Short but comfortable first class flight."
Pros: "Boarding, crew"
Cons: "entertainment, 1st luggage payment"
Pros: "On time, clean plane"
Cons: "A biscuit for snak"
Cons: "Got charged to check in 1 luggage. $ 50 roundtrip added extra to my plane ticket cost, it used to be free .I will not use this airline again,now I know your fees."
Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Cons: "To be business class it's really unconfortable. Just old airplanes that should be changed and It was Avianca (No AA)"
Cons: "They charged me for my baggaged. Said it wasnt included with the ticket"
Cons: "For one of the premier air company's. They don't know what there doing. Old planes. Super hot. Dirty airplane."
Pros: "Very friendly staff."
Cons: "They cancelled the flight and put me to fly the next day"
Pros: "Seats were comfortable and lots of leg room in the priority seat I purchased in advance"
Cons: "Very bad food"
Cons: "Trip was delayed by 3 hours, terrible service, many annoying checks and customs. Uncomfortable seats, on flight bad service and late flight times."
Pros: "On time flight"
Cons: "Not organized at all at the Mexican airport"
Cons: "Extra rules about headphones are annoying and no beverage options. Horrible terminal that does not let you get a drink before boarding and gate agent did not update boarding when it was late, so no one could venture off and get a drink of water before flight."
Cons: "Air Canada is just worse and worse"
Pros: "Just I had flight."
Cons: "When I got bording pas I don't have sate number and zone number. when I ask many times just they told me wait.....I had many flights from different air lines but I didn't saw like that."
Pros: "They allowed us to make an earlier connection without any fee. That was very kind. Thank you."
Pros: "the cew was nice"
Cons: "The terminal had no food options at all when we were in a very delayed flight and hungry. We were not given seats ahead of time and therefore were assigned the last row which was very uncomfortable and could not recline. No one was at the desk to help with the seats for a Very long time. The boarding process was not good."
Pros: "Not a lot"
Cons: "Poor aircraft, uncomfortable seats, not recommended."
Pros: "Friendly punctual"
Cons: "Seats are way too close! No leg room!"
Cons: "Had to spend the night in Toronto for flight delay"
Pros: "Short flight so can't say much. Lol"
Pros: "Arrived on time"
Pros: "Didn't actually take this flight due to a missed connection."
Pros: "The staff were very friendly."
Cons: "Some of the equipment on the airplane didn't work. TV monitors."
Pros: "Wasn't too late. Plane seemed clean."
Cons: "Seated beside a young child with behavioral problems. Father mostly slept. Child stood on seat and jumped up and down, crawled under seats, threw ipad on my foot repeatedly, spilled his drink all over himself and his seat, screamed whenever his seat belt had to go on or his table top couldn't be down. At one point, the dad lost his temper, swore at the child, and covered him with a blanket in a big screaming match before doing up his seat belt--I was afraid he had smothered him but it had the effect of calming him down. No attendant even tried to intervene apart from asking "can I see your kid's boarding pass?" People should have to disclose when they are travelling with a child with severe behavioural problems and attendants should rescue anyone forced to sit beside one or at least make the parent care for the child. Also, a minimum of crackers or pretzels would be nice with drink on 5-hour flight. The entertainment system wasn't operating correctly and kept having to be reset by crew or reset itself. And, after first class etc. board, why don't they board the people at the back of the plane first, not the ones at the front? It took forever because people in front zones hadn't settled into their seats before people from the back zones tried to board."
Pros: "Not anyone's fault --- delayed due to Fog. Then on rout to Ottawa when they started selling food, they ran out of the main breakfast meals and or cheese plates by isle 19."
Pros: "I'll like it when i board."
Cons: "The fact i haven't boarded yet."
Pros: "Pretty routine"
Cons: "Long delay, but weather dictated this."
Cons: "Seats are always too close to the ones in front , crushing knees."
Pros: "The crew was friendly, quick, and helpful. The seats were comfortable, we had space for our carry on items, and there was a good selection of entertainment and food/snack options. Takeoff and landing were also very smooth - the pilot did a fantastic job!"
Cons: "On an international flight (or any flight over 3 or 4 hours) I believe it would be courteous to provide a meal as part of the ticket price. We purchased food on board as it was a five hour flight from Mexico City to Toronto. The food was good with a variety of options, but it seems that Air Canada should update its policy to offer complimentary food service on longer flights."
Pros: "Air Canada you suck. Told us that our flight wouldn't leave before we boarded as the computer system was down country wide. We still stood in like for an hour and hey could have manually checked us in as they did others. We were promised no planes would leave and when we got to the gate our plane was pulling away leaving 10 of us to scramble to find another flight. Customer service argued with me saying no flights were going to Ottawa and my Kayak app told me otherwise. Thanks for making my flight home for a funeral that much more stressful and having my family wait 4 hours risking all of our lives with freezing rain drive home."
Cons: "too hot in cabin missing brewage onboard"
Cons: "The crew didn't finish the inflight service so a bunch of us didn't get drinks or snacks. This was all the more frustrating when the flight then circled Ottawa for 20 minutes before landing."
Pros: "When you plan travel over the Holiday season you expect hiccups and huge crowds and a lot of grumpy people in unrealistic hurries....his the me was not like that at all. Everyone was great except for security in Calgary!!! Don't know what the deal was but they set a record for the slowest I have EVER been in. It took so s almost an hour and there were not that many people in line...it was epic"
Pros: "Pathetic delay time that was not weather related, they should have had another plane. I will not say that I will never fly Air Canada again just because departure time may leave me no choice but given a choice that suits my travel schedule it will not be them."
Pros: "Comfortable aircraft - 767"
Cons: "What food? Salt pretzels are not even truly safely edible!"
Pros: "On time Excellent take off and landing Good service"
Pros: "There was enough room to stretch out a little."
Cons: "That there was a secondary charge for everything."
Pros: "unfortunately, not much."
Cons: "The check in was a mess. Ticket counters were scattered, three flights going to Canada and no one was directing the lines. People in line were shouting at each other and getting angry. Took two hours to check in.....had to run to catch flight and I was there two hours before boarding time."
Pros: "Everything, good food, good people, good times"
Pros: "same as above"
Cons: "same as above"
Cons: "They lost our checked baggage. Luckily we did get them back within 20 hours."
Pros: "good overall...so MUCH BETTER THAN Air Canada rouge service we took from Ottawa to Venice. Rouge service is very poor!!"
Pros: "The pilot and the crew are very proffesional."
Pros: "Everything on time"
Cons: "AC was helpful arranging a delivery of the delayed luggage. But carrier was further delayed from the scheduled delivery time."
Cons: "No good movies or music"
Pros: "We left and arrived early, the seat was surprisingly comfortable (it helped that there were lots of empty seats, including next to me), my full-size carry-on fit easily in the overhead bin, despite it being a small plane, the in-flight entertainment was always on and pretty good... everything went well."
Cons: "Only the things I've grown to expect on any domestic service (e.g., no food)."
Cons: "We had huge trouble at front desk since now Canada asks Mexican citizens for visa and while booking the flight there was no mention to this! We almost didn't make it to the flight, only because we have double citizenship and we could board with our other passport. Front desk made us a lot of trouble in accepting the other passports because the name is not the same in both documents (one married last name other one with single last name) Strongly suggest adding a pop up when there are specific visa requirements."
Cons: "There was no access to movies."
Pros: "I like the comfort of the seats and how fast the boarding and take off was."
Cons: "I did not like that I was not offered peanuts during my flight. The last time they offered free peanuts"
Pros: "as above"
Pros: "AC changed to a different plane for our flight at the last minute, so seat assignments were messed up, and we had paid extra to choose seats. So why pay extra for seating when the airline can put you wherever they want at their discretion. In addition there was a minor delay in take off while the flight deck crew had to re-programmed the avionics to our scheduled route. But we made up the time en route and were only a few minutes late. On the whole, not a bad flight experience, just the usual frustration in the process. I long for the days when flying was a pure pleasure."
Pros: "Hourly flights in a Boing 676. Comfy economy class seats with leather headrest (cleaner than fabric). Ample overhead space for carry ons. Individual TV monitors with entertainment (I prefer leaving it on flight itinerary status while reading a book). Good bretzels & tomato juice served by a multilingual flight staff. Boarding, departure & arrival on time to the second. Can't ask for more."
Pros: "Flight attendant very caring and friendly."
Cons: "Gate attendant very rude - made my daughter cry Her seat was way at the back. Baggage handlers lost a luggage strap - sturdy one 7 boarding pass The gate was changed to one at the end farthest from original gate It was supposed to be two flights - she ended up with 7 boarding passes in the end. Second really unpleasant flight with Air Canada in less than a year. Will avoid Air Canada from here on."
Cons: "Salty pretzels!"
Pros: "flight was on time"
Cons: "not even a little snack served with the drinks and the amount of legroom was minimal and I'm not tall"
Pros: "The crew actually enforced the zones when boarding, which often isn't the case and tends to slow things down."
Cons: "This connecting flight was worse, as we sat on the tarmac for well over an hour and were not provided with so much as a single beverage the entire time we were waiting or flying. Apart from the great in-flight entertainment system, the whole experience was brutal."
Cons: "Ticketed for Air Canada, but it was a code share flight with United Airlines. The check in at United took over 15 minutes because my reservation was not recognized by the United online system. Luckily a United agent was able to work through my paperwork and get me checked in, with luggage, via Ottawa to London, Heathrow. However, at the boarding gate for my flight to Ottawa, my boarding pass was deemed invalid and it took another 15 minutes to issue a new boarding pass - with seating at the back of the bus. Was a frustrating/annoying process. Luckily I encountered two capable United employees who worked to resolve the issues."
Pros: "The staff were efficient and friendly. The entertainment system is great."
Cons: "More room - but the flight was short and the price was right, so that's not a deal breaker."
Pros: "Gate assignment was only 44 minutes before take off and with the size of LHR got there after boarding had started. Confusion as right beside it was an AC direct flight to Toronto also boarding so lines were mixing. A hot meal provided which was good except for a stale roll and awful "salad". A hot wrap provided later in flight that was awful, should have used pizza pockets. Good crew and good flight. Always carry active noise cancelling ear buds or headphones."
Pros: "The airline accommodated my mother and I to the emergency row just so we could sit together. The pilots must have had some great coffee right before landing b/c their landing was spectacular."
Cons: "The boarding zone numbers is deceiving-the Mexico City Interjet staff called everyone going to Dallas to board and a massive exodus ensued regardless of zone number. Although the emergency row had extra leg room, the chairs could not lean back. Not sure why there were controls on the armrest and no screens for entertainment, but a good read distracted me from pursuing any further questionings."
Pros: "On time"
Cons: "We need charge to device"
Pros: "The best thing are the spaces that Interjet has in the planes between seats"
Cons: "The boarding pass is the same as a supermarket ticket and that it didn’t have anything for entretaiment"
Pros: "Everything was great the ladies are really nice and helpful"
Pros: "it was cheap"
Cons: "slow, everything was slow"
Pros: "Everything. Staff cleanliness don't let the older leather seats for you you're still comfortable"
Pros: "Plenty of leg room"
Cons: "The departure was late schedule for 7:35 but we didn't depart until 8:10 No plug in to charge your phone on the plane"
Pros: "Crew was friendly"
Cons: "Boarding was an unorganized cluster."
Pros: "I liked the price EXCEPT nowhere was it stated on KAYAK that checked bags were NOT part of the price. I found out I had to pay extra. I wouldn't have a problem if it were stated. But it was not."
Cons: "Paying extra for checked bags when I was not informed. Apart from the extra price of the bags, the "snacks" are a joke. A tiny bag of chips is a snack that will hold you for 20 mins. Buy food before the flight if you're hungry."
Pros: "The plane was fairly empty (lots of open seats) and I was given a bottle of Pepsi as opposed to a can of Pepsi which cannot be sealed up once opened."
Cons: "•On duty personnel became ruder as you moved up the managerial ladder. One man especially was not open to discuss my families needs. •I was not offered what was mentioned when I originally purchased my family tickets and was practically forced into paying for additional costs such as my 1 per person additional FREE piece of baggage. I was forced to pay $100 USD! •The captain did not keep us informed of turbulence as other flights have in the past. •Flight attendant did not mention the two choices they offered for meals. She gave us what she wanted which was salami we later realized there was another option (turkey) which is obviously healthier especially for my toddler. •There was no order when boarding the plane. We were sent to gate 23 to later be called to move to gate 21 and there was a type of stampede of people which could have been prevented if there was better communication."
Pros: "The workers were very friendly."
Cons: "The information from the supervisor. After my daughter being sick and went to the medical service at the airport. She didn't want to explain about her policies if I lose my flight because of this reason."
Cons: "The stuff was not very friendly. Seats are very uncomfortable ano tv :("
Pros: "AI have daughter with autism and the personal need to know more about how to treat someone with disabilities, because she doesnt understand she need the seatbelt but they didnt get it, I know it was my responsibility and I take care of her"
Cons: "No organization, flight was 30 min behind boarding, food was terrible."
Cons: "it delay more than1 hr in the first flight and more tha 2.5 hours in the second flight"
Pros: "The staff was very firendly"
Cons: "I looked into changing my flight and was surprised at the $250 cost per ticket opton (seems like gouging). For the possibility to change, I will not use this airline again. Also, video with sound played for the majority of the flighy despite access to ear phones. The sound could not be ignored/escaped. I prefer quieter, more relaxing spaces."
Pros: "The flight attendances didn't stop making noises when I was trying to sleep"
Cons: "They lost my luggage!"
Pros: "Flight left on time."
Cons: "Interjet has no idea of what kind of luggage they can carry. Ignorance surrounding by excuses. No area de embargo. Even in an International Airport."
Pros: "everyting,... god bless KAYAK SINCERLY. LOLITA BROWNE"
Pros: "I'd like verything from Interjet."
Cons: "It sucked!"
Cons: "Still in Mexico on Monday when I was supposed to be at work"
Cons: "Mal la sala de espera, mal los asientos "nuevos" del avión, para vuelos de más de tres horas, están criminales, duros, no se reclinan suficiente, y no hay nada para comer, ni comprado, en este vuelo, sobre todo en este vuelo. Yo no vuelvo a viajar en interjet"
Cons: "I canceled the flight"
Pros: "Not much"
Cons: "Really long lines and no entertainment"
Cons: "Flight was delayed and the gate changed at least 4 times. The plane was very roomy which was great but the chaos at the airport wasn't worth it. Flying direct next time."
Cons: "Over an hour delay. Again. Counter service at waiting area B indifferent at best. Final gate service good and courteous, so it's hit or miss. In-flight personnel very nice. Real problem is delays."
Cons: "One piece of luggage was left in Mexico City, but they got it on the next flight to Oaxaca and delivered it to where we were staying a few hours later."
Cons: "Everything was good!"
Pros: "Almost everything"
Cons: "Food and entertainment can improve."
Pros: "Once in flight attendants courteous"
Cons: "Delays, severe overcrowding and horrible service at the CDMX airport."
Pros: "The staff and plane were professional, neat, and efficient."
Cons: "I would like there to be some different food options, instead of just different flavors of chips."
Cons: "Flight delays"
Pros: "everything was fine"
Pros: "Will not fly InterJet again."
Cons: "InterJet canceled my original flight but instead of notifying me of that simply sent a "confirmation" of a different flight. The "new" flight was exactly 12 hours later than the original. Without a close reading of the email it would've been easy to show up to no flight. The person on the phone wouldn't acknowledge the inconvenience that this caused and left me with two unpleasant options."
Pros: "The seats: spacious with risking safety. Free alcohol drinks n snack...a rarity on other airlines"
Pros: "That for once on the 4 interjet flights I took the past 2 weeks this one from Mezico city to Miami wasn't delayed"
Cons: "Passengers should be informed about upcoming changes in airlines fees. When I bought my tickets Kayak didn't inform me that I would have to pay at the counter for my only 9lb suitcase on the flight date. That would give us all the opportunity to choose if Intejet is the airline we want to use or pick another one. This used to be a very good airline lately is also incredibly delayed most of the times :("
Pros: "Seats were comfy, staff nice"
Cons: "Only soft drinks available- no orange juice, chips were offered not healthy for my mom who has diabetes and high blood sugar. No low/no sugar options or low sodium."
Pros: "Check in was easy, very roomy seats, great legroom"
Cons: "The good but hey it's free and most airlines don't offer any."
Cons: "Buying tarifa optima is not what they sell. 50kg supposedly included. I wanted to use thise 50 kgfor my pet only and they still charged me extra kilos. My pet weights 39. Even though the politics says that the pet is included."
Pros: "Made it safe."
Cons: "No food/snack or drink was offered to me! Whicj is absurd after a 6 hour layover is nonsense."
Pros: "Courteous staff, great leg room between seats, and comfortable over all."
Cons: "The fact that all passengers were on board by the time the plain was supposed to take off (750pm), and the plain took off 40 minutes later and kept us all seating there without even offering water"
Pros: "Going to Mexico everyone was nice"
Cons: "In mexico city i had to pay for my lounge and on the website says i get 1 free bag they respected on the way to Mexico but on the way back they didn't"
Pros: "Nice crew, not too packed, fast and orderly boarding"
Cons: "No entertainment"
Cons: "2 hours delay without any notice"
Pros: "I liked nothing about this airline"
Cons: "Airline has unreasonable guidelines that caused me to be unable to board the plane. You are required to check in no later than 3 hours before your flight and you are unable to do so online. Which means, you are forced to be present at the airport, to checkin in person, atleast 3 hours prior to your flight. If not, there is nothing they can do. As well as, they have a rediculously high cancelation fee, with no accommodations. My flight to LA was pushed back, causing me to be unable to make it to my connection flight from LA to GM, because i was there 2 hours prior to my flight instead of 3 hours. The airline has strict rules that if anything goes wrong with your flights, causing you not to make it to your interjet flight 3 hours ahead of time, you will lose the flight entirely. Or pay a rediculous amount of fees that are not worth paying for inorder to keep the flight. Overall, though interjet flights may be cheaper, it is not worth the risk. This airline does not accomodate their passengers and are unwilling to be flexible to meet customers needs."
Cons: "My baggage was damaged in the connection flight from México City to Guadalajara, where I had to remove the plastic that was protecting my bag because security staff asked me to do it to review my belongings as part of the regular review process."
Cons: "Almost a 2 hour delay didn't tell what gate it was in till the last minute"
Airlines flying from Mexico City to Ottawa have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Mexico City to Ottawa
Masks required on board, masks provided on flights from Mexico City to Ottawa
Social distancing seating
Middle seats unavailable to book on flights from Mexico City to Ottawa
Testing for antibodies, testing for symptoms for flights from Mexico City to Ottawa
Waiving of change fees. Search flexible flights from Mexico City to Ottawa