When I had to change my wife's ticket due to an emergency, we were charged over $415.00. That is unfair.
Flight actually left Orlando early once all passengers were on board
Boarding was a disorganized free-for-all. Complete chaos and the gate staff seemed unable to manage the situation. The plane itself was an aged 767 with uncomfortable, cramped seats and no entertainment options whatsoever. Haven't taken an international flight this bad in years. Entire cabin smelled like the lavatories for the duration of the flight.
Great flight, on-time, comfortable for economy class, food was decent for airplane food, free wine
Staff was not friendly to some other passengers, they had to wait hours for coffee. Long layover
Not bad entertainment, but too many ads...
Poor customer service, rude staff, entertainment system chock full of ads, drove me mental. Food less than good,
Flight crew was good, we arrived early on flight out and back! Feel like seats are tinier than ever, maybe it was just me. Food (water & pretzels) were OK, but nothing special (then again it was a short flight, so I didn't expect anything). Plane was small so we needed to gate check bags and the gate attendant came around and tagged everyone's bag for us, well before boarding which was hugely efficient - kudos to her on that!
Gate attendant's mic was broken (or she didn't know how to use) so she had to yell into the boarding area.
Good movies and some snacks.
They told me last minute I needed to go to another gate for a passport check and a new ticket. They shouldn't have waited until the very last minute.
I really enjoyed the just a little bit larger seats, extra leg room, and the ability to watch a movie on a screen that wasn't my iphone 6 screen.
It would be nice to have gluten-free snack options on the flight, since I have to be gluten-free.
On time; safe flight
Service from boarding to landing was impersonal. No headphones etc. Etc.
The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!
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