Pros: "Crew was great. Seats comfortable. Served candy and snack on a 20 minute flight. Amazing. Definitely book a flight rather than ferry from Mykonos to Athens."
Pros: "Boarding was quick, the food was nice, all the attendants hadn’t big smiles on their faces, the pilot was experienced."
Pros: "Efficient way the flight was boarded. Crew was pleasant overall a good flight"
Cons: "I would like to suggest in your survey to have NA as a choice because there was no entertainment available on this short flight but I didn’t want to give it no stars as it would affect the overall rating. Thanks"
Pros: "Crew were v good"
Cons: "Comfort no entertainment, small seats..."
Pros: "The staff were nice."
Cons: "Food. Queued too long before we could board."
Pros: "Very nice crew! Comfortable aircraft"
Cons: "The three boarding passes sent to my email with no practical option to use them"
Pros: "We had a nice comfortable flight and were delighted to receive the complementary food and drinks."
Cons: "We were slightly delayed and found it difficult to understand some of the announcements from the crew."
Cons: "The flight was delayed ninety minutes and caused us to miss our connection. They refused to do anything to help us out and they were reuse on top of it. We were left praying for a hotel on our own, as well as having to purchase new flights. Absolutely horrible customer service - do not ever for this airline!"
Cons: "The plane has an hour delay in Rome due to rain. Although the delay is understandable, they seem to have left my luggage outside in the rain for all that time. As a result, all my clothes were wet and ruined and a few other items broke. Horrible baggage handling."
Cons: "Limited space. Unacceptable"
Pros: "Very nice crew, had trouble with boarding"
Cons: "Boarding. They couldn't figure out to make people queue up. It's not a hard job, but they looked like they were struggling. It made me feel like I should step on and help"
Pros: "The crew were very professional and polite on board and the food was excellent"
Cons: "The baggage machine at Athens that my friend used seemed to be faulty when the same bag was checked on another machine it was kilos lighter. But the ground staff at that machine a man was very rude to her."
Cons: "The food was all meat and I am a vegetarian"
Pros: "The boarding crew was NOT so gentle when he seen my Passport nationality. The flight left on time"
Cons: "The food was as expected. The seats were very good and comfortable."
Pros: "Best airline in Europe! Excellent service, excellent food, excellent staff and young fleet of aircrafts. I always aim to pick aegean when available to the destination."
Pros: "It was on time"
Cons: "It had business class and we were told it did not when we booked"
Pros: "Flight was on time. Crew were good. Flight deck announcements were appreciated."
Cons: "Getting on a bus to the aircraft is challenging with 3 young children and carry on. We couldn’t get a seat. Could not eat the croissant as I’m allergic to chocolate. I’d had no breakfast and that was the only option."
Pros: "Accurate times"
Cons: "Night travelling"
Pros: "For a short flight we had a good lunch and good customer service. Seats were comfortable with reasonable legroom."
Pros: "Thanks for everything"
Cons: "Thanks for everything"
Pros: "Clean aircraft Legroom Polite service"
Cons: "Delayed No onboard entertainment"
Cons: "Too much of uncontrolled loud talk between passengers above 25 - 30 yrs old on either side of aisle at night 10 - 12 PM without even thinking that other passengers are around. Flight attendants could have been courteous by asking them to keep the noise low. My baggage did not arrive for 4 days in Cairo and no one was responding to calls and even went to airport twice . offices were closed during day time . Last day before leaving with the help of a travel agent I was lucky to get my luggage. There was almost a brawl at airport as people were unhappy because their baggage did not come from tel aviv to cairo. Very poor handling of delayed baggage. Not even a call from the airline. Not sure if it was offloaded in Tel Aviv or Athens."
Cons: "The flight was delayed 3 hours and there was very little information offered as to what to expect. I was grateful I did not have a connecting flight as surely I would have missed it. The gate agent seemed to be completely lost and at one point started boarding and then had to ask those that had boarded to deplane. The seats were rather uncomfortable to begin with but then add to that being in the last row next to the toilets and the galley AND with crew members stepping on the side of my seat to reach supplies in the overhead bin without warning."
Pros: "The crew was generally ok. Governed again by Aegean's old fashioned standards where crew has to be female almost fashion models, but this has nothing to do with the crew who was very professional and courteous but with the hiring policies of the company instead. The food was generally very well cooked (but ... see negatives section)"
Cons: "The flight was from 2-5am (local destination time). The company/captain/crew made the decision to have the lights on during the whole flight. The service of drinks and refreshments had to stop for some minor turbulence (I've had much worse where service was uninterrupted). We had to wait until 30 minutes before landing to be served food. It wasn't clear if this was the company's way of apologizing for the interruption of service. They served us a full course dinner with baked pasta with cheese and beef at 4am. I found that to be quite random, disorienting and inappropriate. There was no entertainment options provided on flight"
Pros: "The boarding experience at the horrible Santorini airport ruined it or us. I wish Aegean had provided us with more instructions about what to expect and when to arrive so that we didn't there so early and stand outside in the heat of so long."
Pros: "Flight crew was nice"
Cons: "There was zero leg room to sit down and the chairs had no cushion, such an uncomfortable time"
Cons: "parked nesr chute but used buses to take us to the terminal"
Pros: "Gate staff are able to deal with things"
Cons: "Check-in can't process baggage charges, so they send you off to an office across the airport, just to find that the payment processing office is closed for a couple hours in the late afternoon. Why don't you just set the baggage check in people up to process a credit card transaction?"
Pros: "Boarding wasn't the most efficient, but when is it ever? I had never flown with Aegean but had to take two flights with them between Munich and Rome. Economy seating was very comfortable, the aircraft were attractive and immaculate, the crews were lovely and quick, and the food on both flights was shockingly good."
Cons: "My flights were short, but it would have been nice to have a movie on thr screens distributed throughout the plane."
Cons: "boarding took for ever. service from the cabin crew was not good. no entertainment."
Pros: "excellent service, prompt take off and disembarkation, also i had three seats to myself three seats to myself. i am changing my life for the better idk what i did to deserve this idk what karma i gave out or will recieve to balance out but i was given this experience for a reason you don't appreciate how amazing it is until you have it, stretched out in front of you."
Cons: "nothing it was perfect"
Pros: "Hmm. Not much to like here. They made RyanAir look good."
Cons: "Bought the ticket for Aegean Air flight. 1. Couldn't check-in online. 2. Waited in line at the airport, was not in the system, finally a ma smasher figured out our ticket was with Tarpon airline, found that deal and waited in that line. 3. Was told we had to pay for the suitcase.... Hmm. I thought that was one of the reasons we were paying 4 times as much as a RyanAir ticket. 4. On the return fight couldn't check-in online. 5. At the airport we were told to go the Aegean desk. 5. At the Aegean desk we were told we had to pay for the suitcase again, had to cross the airport to do that. 6. Finally found that desk, not called "Aegean" like we were told, but "GlobeGround" 7. Plane was delayed. 8. At the a Athens airport we were told Taron shouldn't have charged us. What's going on here?"
Pros: "The service was excellent."
Cons: "The fact the passenger behind me needed me to sit up straight so he could eat mad me feel bad. I suppose entertainment is not a big thing nowadays with all the choices we have with smart phone's and tablets, so not so much a big deal. But with space itn is a big deaI. I reclined my seat and Icould feel my seat on top of someone's knees. So i sat up and struggled to sleep. I suppose in a sleepy haste I reclined my seat. I was awaken to a gentleman asking me to sit my chair up so he could put his tray down to eat his dinner. I felt horrible."
Pros: "Clean airlines, very efficient. Staff was nice."
Cons: "Chaotic loading typical of Greek airports."
Pros: "Nothing particularly."
Cons: "I didn't like that they don't seem to honor the benefits afforded to Star Alliance Premier Members. Not at check in, and not at boarding. They just do their own thing. If they don't want to follow the Star Alliance rules, then they shouldn't be part of Star Alliance. It's that simple."
Pros: "Everything was very good"
Cons: "No entertainment"
Pros: "25 minutes flight was awesome! Pilot take off and landing was smooth."
Cons: "Luggage at baggage claim took longer to receive than the check in and flight combined"
Cons: "Waiting more than 3 hours in Athens"
Pros: "We booked this flight so we would get to Rhodes early and have the whole day there. Unfortunately the flight from Mykonos was delayed (apparently due to weather but other flights were landing and departing) which caused us to miss our connection in Athens. What should have been a 2.5 hour trip ended up taking us 10 hours and we spent an entire day of our vacation waiting around in airports. Needless to say, this was the lowest point of our trip. In addition, there was virtually no information or updates provided at Mykonos airport. The flight information on the monitors was incorrect and there were no announcements made. We had to exit the security area and walk over to Aegean Air desk in order to find out what was going on. This lack of information caused us additional delays as we sat in the airport waiting for an update. Aegean Air handed us a sheet saying that their service fell below the standard and that we were entitled to free flights, but we won't be able to use them as we were only in Greece for a limited time (on our honeymoon). It would be terrific if Kayak could get our flights refunded by Aegean Air. Thank you."
Cons: "We booked this flight so we would get to Rhodes early and have the whole day there. Unfortunately the flight from Mykonos was delayed (apparently due to weather but other flights were landing and departing) which caused us to miss our connection in Athens. What should have been a 2.5 hour trip ended up taking us 10 hours and we spent an entire day of our vacation waiting around in airports. Needless to say, this was the lowest point of our trip. In addition, there was virtually no information or updates provided at Mykonos airport. The flight information on the monitors was incorrect and there were no announcements made. We had to exit the security area and walk over to Aegean Air desk in order to find out what was going on. This lack of information caused us additional delays as we sat in the airport waiting for an update. Aegean Air handed us a sheet saying that their service fell below the standard and that we were entitled to free flights, but we won't be able to use them as we were only in Greece for a limited time (on our honeymoon). It would be terrific if Kayak could get our flights refunded by Aegean Air. Thank you."
Pros: "Because of Aegean's transfer director mistake, I missed my two connecting flights back to the US and representatives did nothing to help me. I ended up buying new flight tickets plus money for a night in athens hotel."
Cons: "Aegean's representatives at Athens airport, especially the manager at the check in counter. Terrible customer service."
Cons: "The lost and found office is not open 24 hours in Athens. And that is strange how can you claim something u lost if your flight doesn't fall within the 9 to 5 hours."
Pros: "Professional, organized, clean and on time"
Pros: "Was functional, did the job"
Cons: "More organization"
Cons: "I am very disappointed in the way my ticket was checked when I was heading to Bucharest from Athens. I had everything ready my boarding pass my passport and my visa. Then the woman who was checking the tickets before we entered looked 2 seconds on my passport and said we have a problem we need to call the immigration. She started calling people and called her coworker, she didn't tell me what was going on! She didn't explain what was the problem, I asked her a couple of times what is the problem she just said we need to call the immigration. I asked her one final time tell me the problem! Then she finally told me, but it turned out obviously she didnt read my visa correctly, there was nothing wrong with my visa or my ticket, the problem was she misread my visa! Then she said oh I didn't see that sorry. This took approximately 10 minutes. Ok she apologized but it didn't sound sensere or honest. I felt embarrassed and humiliated, specially when she kept saying we need to call the immigration like I am some kind of a criminal. I was NOt treated the way customers should be treated. She did not have to be rude in the first place, and she should have apologized in a decent manner wihout any attitude. It would be great if you tell your employees to treat everyone with the same respect, and that they shouldn't descrinate against any nationality. Just because I am from the middle east doesn't mean I should have a problem with my visa! And just because I am 22 doesn't mean I don't deserve a decent apology! Thank you for having the time to read my complaint."
Pros: "Quick flight from mykonos to Athens. IIt's a small airport can arrive 1 hr from departure"
Pros: "Very quick ...very nice the airport needs better signage ..not under your control I know but would help"
Cons: "The staff at the counter snd in the booth were great"
Cons: "Attitude to the clients was really appalling"
Pros: "Quick flight, arrived early! That part was great!"
Cons: "Boarding is a joke. Everyone hoards the gate and there is no organization. Recommend using boarding zones. Italians have no idea how to make lines."
Pros: "That finally we arrived. 6 hours delay."
Cons: "Everything. Poor management from Volotea and very poor services from SACBO."
Pros: "The crew did a fanstastic job!"
Cons: "The seats werent the best and my seat didnt have a window."
Pros: "Volotea is a you get what you pay for service. The budgetness of the company can be annoying at times. If I pay for a snack can I get some water?"
Cons: "Going anywhere but Catania"
Cons: "We did not arrive on time to the flight because our conection delayed and the airfligt company did nothing to help us."
Cons: "Beware of checked baggage, the costs are astronomic (around 60 usd per bag)"
Cons: "Charged full fight fee, don't ask customers pay over size luggage penalty minutes before departure"
Cons: "High baggage and other fees that are not publicized. Web site just says check bags start at 15 euro, actual price was over 50 euro."
Cons: "The return flight was very turbulent, but mostly close to take off and landing."
Pros: "The only saving grace to this whole experience was the woman at the check in counter who was friendly and made small talk while checking our bags."
Cons: "Honestly, I would consider myself well travelled but after this flight I wanted to rule out air travel from our future plans. The take off was bumpy, fast and uncomfortable. Handling the turbulence was unbearable and I had a full blown panic attack on the flight. I couldn't understand a word of the English announcements each time we hit turbulence. I felt unbearably sick but couldn't bring myself to get out of my seat. There was no food, no entertainment, and definitely no entertainment. I hope to never fly Volotea again."
Cons: "To check a bag is about $75 if you do it at airport. We witnessed a number of people who had done carry on from Athens to Santorini not be able to do carry on back. It's a scam on the Island. The bin in which you have to fit your bag is smaller on Santorini."
Pros: "Boarding was like any other boarding, it went fine, but then we had to sit on runway for about 30 minutes or so. Not a huge deal. I keep myself busy on computer so flight went quickly."
Cons: "Flight crew was not happy and they didn't even pretend to be. Seats were not comfortable at all and mine even had a huge tear in it so it just bugged my back side the entire flight. Food was not good at all! Salad smelled moldy. Oh yeah, and I ended up paying extra for my bags that were exactly the same as my husbands but he was not up charged. Between the c crew and the constant selling and up charges, I would rather pay more for a different company."
Pros: "Low cost"
Cons: "Have to carry any carry-on luggage up the metal stairs in any weather, up to plane. Same thing after landing."
Pros: "Not much cheap airline that get you to book a cheap fare then over charge you on everything else. Surprised these crooks don't charge for air. If you are flying business with no luggage it's ok."
Cons: "Way we boarded a b all together sucked. Why have 2 groups when its first come first in. Wait in airport no seats then stand in a hot bus move to a hot plane and pay 2.50 for water long after flight started . Waters should be given as soon as you sit down in such conditions"
Pros: "It was a quick flight."
Cons: "They took me and my wife's carry on, that we had already stored in the over head cabins on 3 flights before this one and told me it was to big. Then they made me pay 120 Euros and asked me to take the bag out to the plane. When I got to the plane the men working with the suitcases said my bag was more than capabale of fitting overhead and let me take it up. So they charged me 120 Euros extra for nothing and only did this once they saw my American Passport."
Cons: "Will never fly them again"
Cons: "Worst airline I've ever experienced, avoid at all costs"
Pros: "We got there"
Cons: "About 50 minutes late, hard landing, and worst of all they called us for boarding and we went out of the semi-comfortable terminal and STOOD in the HOT sun. Our plane hadn't even landed. We stood out there for 40 minutes. Voltea is even a worse version of Spirit Airlines"
Pros: "I cancelled the trip because in reading the fine print, I found the cost of checking a single small bag almost as much as the cost of the flight itself. Cancellation was accepted but took some effort to do it."
Pros: "A flight es eventually arranged"
Cons: "There was zero communication from Volotea over 12 hours of being stuck when a flight was delayed. For a long time I thought the flight was cancelled. Now that I am trying to seek compensation via EU guidelines they are similarly evasive and not helpful."
Pros: "Helpful and smiling staff , seats have good leg room , time of departure was accurate"
Cons: "No food or entertainment"
Pros: "Convenient straight flight to Bordeaux"
Cons: "Inappropriate behavior from the crew. One stewardess heavily flirting with a passenger, exchanging phone numbers. 45 minute delay while waiting to take off. Crew just chatted, laughed. Unacceptable to buy your snacks/drinks?!??"
Pros: "minimum fuss from beginning to end, and no bombarding by emails. their staff all handle carry-on luggage discreetly even when slightly over sized ... Compliments to Volotea."
Pros: "The friendly flight attendants."
Cons: "Unfriendly check in agent and having to pay for everything including being able to sit next to my husband makes it not worth their "affordable" fares. Note: print out your boarding card and check in prior to arriving to airport, otherwise it's an additional $40/pp."
Pros: "Excellent price and route. Very friendly crew. I didn't need much for a 2hr flight. Met all my expectations."
Cons: "Waited to board for 1 hour- no seat assignments- price to pay for checked baggage increases by the hour as your departure nears. The price for a checked bag was €42 at 10am and when I checked again at 11:30am, price was €55!"
Pros: "Personnel were helpful, polite and spoke English as well as many other languages."
Cons: "Volotea is a low cost airline that charges for early seat assignments, printing boarding passes, luggage and drinks on the flight. There is a service charge added to everything. It isn't as low cost as it initial appears. Beware"
Pros: "Good short flight"
Cons: "Short flight, no food or entertainment"
Cons: "Check in started at 9:05 and boarding was at 9:25, we arrived at the airport (which has 1 gate) at 9:10. There was no one at the check in counter until we asked the security guard for help. At 9:30, the Volotea attendant came back and said we were late and missed boarding and it would cost another 180 euro to get on the plane!! Beware!!! -They have a 20 kg or 44 lb weight limit instead of 50 and will charge you an additional 60 euro per bag of over 44 lbs! -Print your own boarding passes, they charge 20 euro per passenger if they have to print it at check in. -There are fees all over the place, it is a SCAM!"
Cons: "The Volotea website was very poorly run and thus, we accidentally booked the flight on the wrong date, due to the way the calendar was loaded on the site. We entered the correct date, but somehow we still received flights for 5 days after the date we needed. We tried to change them at the airport, and after being sent to 2 different ticket counters, we ended up paying an additional $420 to get the flights we needed. Therefore, each flight from Athens to Mykonos was over $400 each. It was ridiculous and I will NEVER fly this airline again."
Pros: "Too short of a flight for food and entertainment! Smooth flight. No complaints"
Pros: "Crew was very nice and professional."
Cons: "Seating is a bit tight. But ours was a short flight."
Cons: "The next flight they had to my destination was 3 DAYS later. Therefore, I had to purchase another three tickets with a different carrier and got NO credit for the missed fight with Volotea. BAD Business."
Pros: "Volotea flight was good and I would fly Volotea again but checking in at the Santorini Airport is Chaos for all airlines Santorini Airport needs to organize the check in area with better barriers especially for the very long line of psgrs lining up for security Without barriers it's unclear where the line ends and where those joining the line should go therefore causing a lot of confusion and people trying to bud in"
Pros: "The cabin crew don't know their job and don't care about security! They separate my husband and I from our children. They changed our seats, because they 2 people previous to us were too elder to seat at emergency exit. So we got stuck seating at emergency exit and away from our children! Who will put the emergency mask on my children now in case of emergency Volotea airline ?! Learn your job as flight attendant!"
Pros: "price was great for our flight, otherwise it was like any other flight, nice attendants, nice clean plane, on time"
Pros: "on time inexpensive and nice flight attendants"
Pros: "Simplicity and no headache."
Cons: "A poor todler who was crying because his ears were hurting. Flight attendant did everything she could."
Cons: "We were stuck in the security check and immigration but got to the gate 15 minutes before the flight. As we were arriving at the gate, we saw the last bus leave taking passengers to the aircraft. The lady at the counter kept yelling at us for the next 15 minutes and kept saying we were late and the last bus had left. We were 9 passengers all together and it would have been a lot easier if she would have called the driver to pick us up. After realizing we had small kids, she finally called someone after 15 minutes but that was too late. We missed our flight. There was no supervisor to talk to and no where to file complaints."
Pros: "On time"
Cons: "Extra charge (30 Euros) for printing a boarding pass. Seats are uncomfortable"
Pros: "Nothing to be honest."
Cons: "When we checked in my bag was 21 kg and she gave me trouble with that even though we had to pay extra for the bag in the first place. And then since it was a backpack we had to take it to a different location to drop it off for check-in. She also wasn't too friendly either. The flight was an hour and a half delayed. In fact each time I have flown with volotea the airplane hasn't been on time and hasn't even taken off by the time the flight was scheduled to land! The seats were close and the ride was not comfortable. I absolutely will not be using this airline again and certainly would not recommend it to anyone."
Cons: "We arrived at the airport two hours before the flight and were told we had to pay 30 euro/person (120 euro total) for boarding passes. Really?!? We had been checked in, but hadn't printed the boarding passes. They told us that they had just closed the opportunity to do this for free at the airport & we now had to pay the exorbitant fee or no boarding passes and no getting on the plane. No other way around it. It just felt like yet another ridiculous excuse to suck more money out of passengers. Just like the banks...a fee here, a free there will add to the profit bottom line without providing any additional value for the customer. Buyer beware!"
Pros: "Nothing much."
Cons: "Left us standing for a huge time in front of customs and arrived late to boarding gate. Ridiculous.y small measurement boxes for carry on luggage which would not hold standard carry on bags. This dispute the plane having full sized overhead bins that easily accommodated the bags. Forced us to pay $60 a bag under the pretext that the bags would have to be ch caked. But they didn't, we just carried them on and there was plenty of room. They were rude and unreasonable and let lots of people through without the charges after they simply removed items from their bags and carried them a few feet before putting them back. It was just a shake down."
Pros: "Our family of 4 flew Bordeaux to Split; 3 of 4 bags arrived as scheduled. Volotea DID find and deliver the lost bag on the 7th day. So all was happy in the end."
Cons: "The flight was delayed , no communication, no bus arrived at the gate to take us to the plane , no communication , no boarding process whatsoever , no communication , no apology offered , no in flight catering offered free or for purchase , a complete joke of a flight , my worst ever and I have flown all around the world including both poles !"
Cons: "My itinerary gave a 10:35am departure and the plane departed at 10:05am. I had to run through airport, pay a 60 euro self serv handling fee and they checked my carry on when that was uneccesary."
Pros: "On time, no delays, very nice crew."
Pros: "plane was clean enough"
Cons: "horrible check in process, horrible. there was a line out the door of the airport. one lady checking in an entire plane. the pilot also seemed like a novice due to the incredibly scary landing. The last 15 minutes of the ride was VERY turbulent and the landing was VERY hard."
Pros: "Short fairly cheap flight"
Cons: "They needed more staff to check people in. Flight was delayed because we were still boarding. Was a cluster."
Pros: "Like? They ripped us off, so there's nothing to like."
Cons: "€70 per person fee for not printing a boarding pass 2 hours prior to departure. No JTR kiosks to even try doing this. The check-in was not avail' via the app. The Skyserv staffer lied to us about sending an email notice & SMS about this. There was ZERO flexibility by the Skyserv staff to enforce this horse$#;t policy, just a hardlined pay the fee or don't fly. Thus we had to double, triple the cost of our flight just to get to Athens. JTR is worse than flight terminals in Iraq & Afghanistan. The flight - who cares, they ripped us off, made our morning miserable, and we'll never fly RyanAir again."
Cons: "The airline only allows online checkin and didn’t notify us through emails until a few days before the flight when we’re already traveling. During international travel, we don’t check emails. We ended up paying almost $200 to checking at the airport. will not use this airline again."
Pros: "Priority members get to jump queues when boarding."
Cons: "Long queues for boarding for non-priority members"
Cons: "Poor service and delays!"
Pros: "I got assigned to the seat I requested"
Cons: "I arrived early per their suggestion and was one of the first few people in line for baggage check in. I was told boarding passes were not free, they charge a fee but she would not do it right there. She sent me off to another window to pay, then I had to come back to this window to get my boarding pass, which had a huge line by that time. It cost me an extra 68.20€ and another 31€ for a checked bag. Definitely NOT the low cost airline they claim to be! The flight may be reasonable but they get you with ridiculous fees. I will never take Ryan Air again- they are crooks! Once they’ve sold you a ticket you are stuck having to pay the fees. It’s cagey business practices."
Pros: "Cabin staff was polite, the flight was short."
Cons: "The check in process is absurd. I did not have a chance to check in on my phone beforehand, so I waited in line to check in at the desk. At my turn, the woman behind the desk was annoyed with me for not checking in and told me I had to go speak with another office (though she did not clarify why) and then come back to her. The airport was small, so lines for check in, security, this other office, and those seeking food were all merged into one large group. This second office didn’t open for another 40 minutes so I was thankful I’d arrived early. Standing in line, those around me all figured out why we were there: this was the line to pay extra fees. Apparently if one doesn’t check in beforehand, there is a fee. Ok, I had a few euros left. Nope, it was €68.20 to check in at the airport desk. I took my receipt and went back to the first line, she printed me a boarding pass and I was able to get through security. The fee to check in at airport was more than the cost of my ticket."
Pros: "On time. Short flight"
Cons: "Very little legroom and seats do not recline"
Pros: "I like nothing about this airline."
Cons: "No check in email reminder is provided. Had to wait in 3 different lines to print boarding pass, check in, and find out if your bag fit airline restrictions. We were charged 68 euro each to print boarding pass. The airports credit card machine was down and we were forced to go to an ATM and pay in cash. The carry on size restrictions are ridiculous. Your bag will be marked as too large (at a 50 additional euro charge) if it sicks out by 1 inch thickness wise, even if it fits into the box provided. Horrible experience and I will never use this airline again."
Pros: "Prompt take off and landed on schedule"
Cons: "Slow baggage recovery due to automation and a small carousel"
Cons: "Customer service is really poor , the employees are not pleasant ,I got charge 3 times the price I booked my one trip flight from Santorini to Athens because I did not check in two hours before the flight, when I got to the airport in Santorini it was exactly 2 hours prior to my flight they would not accommodate because all they wanted was making money ,extra money. They saling products in the airplane throughout the flight which in my opinion is really cheap and disturbing ,especially I had a early morning flight. Overall the experience was bad ,maybe it was just with me ,but again that's my experience."
Pros: "very friendly cabin crew..... went above and beyond when i needed some assistance highly recommend and will definitely be flying Ryan air again"
Cons: "Ryan Air charged my husband and I FIFTY Euros EACH for not checking in online before coming to airport. However, they were very sneaky and misleading, bec. they sent us an email saying that we must check in 2 hours before flight time -- here are their exact words: "Online check-in is up to 2 hours prior to departure. " so we got up at 4:30 am to get to airport exactly 2 hours before to check in online, but online check-in was closed. then at the counter they told us we had to pay 50 Euros each, extra for not checking in online."
Pros: "Attendants on the planes were VERY friendly. Excellent"
Cons: "We purchased priority tickets and were last on the plane. There was no organization at all. Everyone rushed the plane because we were hoarded onto a bus and told to walk to the plane. I'm small so all of the rude people rushed the plane and I had to wait in the back or get trampled. Why did I pay extra for priority? Even at the gate. People just moved the barrier and sat in the priority section. No enforcement of rules at all. So everyone got priority treatment - or you could say no one got priority treatment, just some of us paid extra to be treated like cattle."
Pros: "Very orderly and on time"
Pros: "Actual plan ride was smooth."
Cons: "They nickel and dime you. If that's their business model, fine, but clearly state what fees are charged and outline how they can be avoided. My story is.... none of the "check in online" emails/reminders nor the actual check in process clearly outlines how to retrieve your boarding pass. We arrived at the airport and they made us pay €37 per boarding pass!!!!! Turns out you have to download an app to retrieve an electronic pass. Well, we didn't know that, and since we were in a foreign country whose airport had no WIFI, we couldn't download the app. We were traveling with friends who had carry on luggages. The carry on luggages were deemed carry on to our destination. When traveling back home, they were no longer deemed carry on and my friends were charged €60 per carry on bag. Ridiculous. In summary between check bag fees and boarding passes we paid triple the amount of th airfare."
Cons: "We had to pay $200 since we did not check in online!! What airline does that? I went online specifically to pay for my baggage since I had heard they charge a lot at the airport but somehow didn't get the memo or email to check in!! The lady at the gate wouldn't budge even though we literally Che led in 1:55 minutes prior to the flight! Total ripoff!"
Cons: "The checkin and boarding process really needs work. The Mykonos, Greece airport is small. There were two airlines and Ryanair had two lines for one gate. There was a third line to drop off baggage. Forget paying extra for priority boarding. The crew just hoards you outside all together."
Pros: "Kept informed"
Cons: "Sitting on tarmac for two hours, and being asked to pay for a bottle of water"
Pros: "Absolutely nothing!!!"
Cons: "This airline actually charged 62 Euros, this was to print a boarding pass--and this was after I was deliberately delayed in getting one and then charged another 62 Euros at the gate because they claimed my luggage didn't fit. This was after I watched the guy before me leave with his bag that didn't fit, and I had paid for priority boarding, which was what their site had suggested when I did the online check-in, which I was charged for. In all, I paid over 130 Euros in total in addition to the money I paid for the ticket. Dispicable!!! a real rip-off!!!"
Pros: "It was cheaper than others."
Cons: "They make you measure your bag about three different times and charge a lot to check. They also do not post this anywhere but the airport. THEY WILL NOT TRANSFER YOUR BAGS FROM ONE FLIGHT TO THE NEXT. You have to go out, collect the bags at baggage claim and repay for your bag to check it onto your next flight. They call this "point to point" I call it an annoying scam for more $$. They also don't let you sit down in the waiting area without measuring your carry on bags. So my husband went out to get the checked luggage and then recheck it, I took his carry on luggage so it would be easier for him to go through security. Ryan air would not allow me to sit down until he came back."
Cons: "The check-in was long, lots of standing in cramped spaces, and the rep wasn't friendly or helpful. The website was difficult to utilize and app wouldn't download. It doesn't make sense that you must pay 30 euro before you get to the airport and it seems as if you are checking in. But then you find out you have only paid for luggage and not checked-in. Every time I went to website to check-in got diverted back to main check-in page. So, I had to pay 63 euro for them to print. T boarding pass which is absurd! I ended up paying double what I originally paid. I would not fly them again And would recommend that people just pay extra $50 or so for a better quality of airline, seating, customer service, and fees explained up front. These outrageous surprise fees are crazy!"
Pros: "Seating was not bad. However it seems they made no effort to seat couples together."
Cons: "My flight over doubled its cost when I got to the airport because I was not able to check in or print a boarding pass beforehand and had not prepaid for luggage. Not sure how that adds up to 208 extra euros when my flight cost 160 euros. I do not have an international phone plan and was not able to do this on my phone but so far have had no issues with getting a boarding pass and luggage completed at the airport. And the service there was terrible. There was no order to the line, people kept pushing in and they would just take them ahead. Also the manner of which they dealt with customers was very rushed, rude, and impatient. This is the second review I have written in my life because I don't feel the need to usually, but I wish I knew this beforehand and wanted to share."
Pros: "nothing bad attitude , theft by law , non-helping employees , misleading information."
Cons: "i went to airport and astonished that they sent me an email ( during my vacation ) saying that I must check in online ( I didn't took my vacation to read emails especially when the email is sent the same day i will travel ) , i went to pay the check in fees ( which are very high ) , the system refused the master card , Visa card and the employee refused the 500 euro bill , i was compulsory to draw cash from ATM machine , when I came back to counter the employees refused to check me in saying ( you are late now !!!!!!!!!!!) , i was late because of your way of working and misleading customers. as a result i lost more than 1500 euro to get new tickets from Thessaloniki-Athens then Amman and getting a hotel for additional night and taxis ...etc . what made me laugh is that my refund was refused by Ryanair . this is a joke company and I'm thinking in suing them ."
Pros: "The plane didn't crash."
Cons: "If you don't check in two hours before your flight, they will charge you €50 per person to essentially print your boarding pass. We were backpacking in Europe and unable to get access to email reliably, so never got the big warning email they send 1 day prior to check in or be fined. So we had to pay up. Employees were terribly rude, probably due to dealing with pissed of passengers all day. We had a second Ryanair flight and luckily were able to print our passes ahead of time... Though in our situation that is rarely a possibility. It's a straight up racket."
Pros: "There is nothing that I like about this trip. It was a horrible experience and probably it will be my last time booking with Kayak. And I will make sure to let friends and co workers know to not use this website, unless you do something about this issue."
Cons: "Our flight was at 6:35am from Rome to Greece. We took an Uber to get to Ciampino Airport cause the trains don't work until 4:30 or 5am. So we get to this crappy airport and it was closed. We see people sitting outside in the stairs, sleeping on the few benches that was there and on the ground. Finally around 4am the airport opens and have to be in line waiting another half an hour for the people of Ryanair to come to the counter. When is our turn they told us that we have to go to another counter around the corner to pay for the laugagge and because we didn't print our ticket I tried to print my ticket all day the day I bought it and the website didn't allow me. I kept requesting for a code over and over again thinking I was doing something wrong but the bottom to click just didn't process anything. So I thought with my confirmation number for the booking I will be fine at the airport to get my boarding pass. Well no. They charged us 50 euros per laugagge,, that didn't have any extra weight (11 kilos each laugagge and 50 euros for not printing the ticket. So we paid 300 euros for the 3 of us Now I know why the website didn't accept the request to print the tickets on line cause they wanted to charge ppl extra. And I was not the only one with this issue there were other people in line with the same problem. This is one of the worse airlines ever! Totally scam. They don't give you nothing on the flight not even water. Cause they try to sell it to you. Food, water, snacks. Beware this company is a scam and provide a horrible costumer service."
Cons: "I understand this is a budget airline; however, they trap you with non-stated fees. I received an email letting me know that if I did not check in online in advance, we would have to pay €50 each to check in at the airport. So I checked in online for my entire group in advance and when we arrived, we were told we had to pay €18.60 each to print our boarding passes because the airport wifi was not strong enough to refresh and pull up our online passes. I wouldn't even be able to change the outcome in the future because there was no printer available at our rental house and apparently only one printer for the airline. This is just completely outrageous, especially for a 30 minute flight. Avoid this airline at all costs."
Pros: "Cheap airfare, but everything else tanked so you definitely get what you pay for."
Cons: "As a non-EU passport holder, Ryan Air didn't communicate when I would be receiving my boarding pass (answer: 3 days prior to flying). Also, I needed to print my boarding pass because of my non-EU status. I found all of this out last minute and it was a little stressful while I was abroad since printers weren't at my disposal. On the day of my flight, everything went smoothly until they made me check my bag at the gate before boarding because they claimed my bag was too big and wanted to save room for other carry-ons. It's not, I've complied with all the dimensions and weight policies. Additionally, I purchased priority boarding for the sole reason of securing a place for my carry-on. I found all of this out when I was on the tarmac. The staff wasn't nice about it and I was overall irritated by the lack of communication. While I was in flight, the staff kept trying to sell duty-free products such as perfumes, food and other goods. This would have been fine for a bit but they literally filled the airwaves during the 45 minute trip with product announcements and pricing on the intercom system and trolling the galley holding stuff up the air. It felt like I was at a hectic auction house. Really odd and annoying."
Pros: "We were very happy with boarding the plane. We bought Priority Boarding passes which meant we could get on the aircraft quickly and without fuss. The crew and all the staff we encountered were all very polite and courteous from the staff at checking in to the guys on the plane itself. The seating was comfortable but we were only in the air for an hour or so due to the shortness of the flight. We didn't eat anything on board and didn't really need to be 'entertained' whilst flying mainly due to the short distance that we flew. All in all a very positive experience!"
Cons: "I honestly can't fault anything of the flight on both legs of our journey."
Cons: "The actual airport in Santorini is a zoo and everything takes far longer than it should. There are countless lines to wait in and huge inefficiencies in the way they operate. This causes frustration but Ryan Air only added to that tenfold. They nickel and dime their customers for everything including charging 62 Euro for in person check in. They then charge for overweight and oversized bags but these are based on their unorthodox weight and size restrictions. The worst part of all of this is that after going through 3 lines, you then find out your bag is too big and are forced to go back to the gate agent to start the process over. The flight left late because of these delays. This airline is a joke and I would not recommend flying with them to my worst enemy!"
Pros: "* the fast track really works. gained like 20-30 minutes. but that's with any airline if you take off from ciampino airport in rome. * the priority works ok as well. huge plus. but you are a target of "oversize" luggage. see my other comments. * seat reservation also works as advertised. although you might get away just fine with them assigning you a seat. those little planes fill up pretty quick so it's a good idea you get those add-ons to your ticket. they do add up to your ticket though."
Cons: "* carry-on luggage. they mean a small backpack or super small carry-on like the ones kids use. if it's regular airline carry-on regardless of weight, they charge you €50 on the spot. then you allowed to take it on board with you. pay up or take another plane. not even obi wan kenobi could get away with it. "this is not the carry-on you are looking for" -(crickets) cash or credit card sir?" * i saw others with the same carry-on i have and they didn't get charged. some others did just like me. * the planes are just shuttles. imagine a mini van with wings with no reclinable seats. * stick to alitalia or any other well known airline. it's a __lot__ cheaper overall and better service/quality"
Pros: "Flight was fast."
Cons: "We didn't check in early online so we were charged $120+(two passengers). We are on vacation with extremely limited and generally useless internet access. Charging is 120+ for checking in is an obsurb and unethical business practice geared toward taking advantage of travellers with limited options. We showed up 2+ hrs early and the checked baggage attendants shows up about an 1 after we got there. The checked bags process is a big mess. We barely made our flight and were charged 120+ for checking in at the desk. Checked bags at one counter, payed at a different counter, the attendants were late, dropped checked bags at a different counter, required to check a bag that we have travelled all over the world with, and then they curbside check other passengers bags of the same size."
Cons: "Add on fees quadrupled the cost"
Pros: "We may be able to find cheap tickets with Ryanair but this also comes with horrible service. They charge 3 euros for water ( in flight) and if for some reason your phone stops working and you have not printed your passes they charge 45 euros to print your tickets. We may be able to find cheap tickets with Ryanair but this also comes with horrible service."
Cons: "All the hidden fees are a joke with this company. Was charged 18$ just to print a boarding pass. I forgot to check into my flight 48 hours prior and was actually charged more to check in than I paid for the flight. I will never fly with them again. EVER."
Cons: "Bad customer service."
Pros: "Prices UNTIL the small print and extra charges set in"
Cons: "We hadn't used Ryan Air before. A friend had warned us against them. Once in Athens we had no Internet and missed an email to check in online. We arrived at the airport 1 hr 50 minutes ahead og the flight to be told that since we were checking in less than two hours without printed boarding passes all 5 family members would have to pay $60 each as a penalty for not doing so. $300 dollars extra for not knowing the unethical biz practices. Read all of the policies before booking! We will blog and try for a refund but WHAT AIRLINE TREATS CLIENTS LIKE THIS??? Charley and Laura Santa Cruz California"
Pros: "Very good nothing bad"
Cons: "Nothing bad to say"
Pros: "The plane didn't seem too old."
Cons: "My checked bag price was more than the cost of my ticket. I didn't realize that there was no checked bag included in the price. Then when I went to the counter to check-in, I had to go to a separate window to pay for the bag, which took about 15min just to process. I have been on other airlines that have had upcharges, but these were taken care of by the same agent that checks you in, 1) I had a charge that I thought was included the price 2) II had to step out of line to a separate line in order to pay and then take the receipt of payment back to the gate agent. Really annoying, especially if you are pressed for time for your flight. It reminded me of Spirit airlines in the US, nickel and diming you all along, where you end up paying almost as much - or more - for a lot less. I had heard stories about the cheap ways of the airline. They have been confirmed and I won't fly them again."
Pros: "Cheap ticket prices. Left on time and landed on time."
Cons: "They have fees for absolutely everything. They don't transfer checked luggage, so basically just don't check luggage if you're using Ryanair. Also be sure to print off your tickets, otherwise you get charged a lot extra. And they can't do any of the billing at the bag check desk - you have to go to a separate line for a separate desk. In summary, RyanAir is okay IF you print off your tickets and IF you don't have any checked bags and IF you have zero questions or concerns for them and IF you don't want anything from them at any point. Their tickets aren't cheap enough to warrant such terrible service."
Cons: "The strictness of the company's policy for carry on luggage is absurd and the price you have to pay to check a carry on size luggage is ridiculous. One of my least favorite airlines"
Pros: "The actual flight was good. It was smooth and quick."
Cons: "I did not like the fact that I had to pay almost 140 euros more for extra weight in my baggage. Since I was on vacation, I bought items for myself as well as for friends and family. This made me exceed the 20kg weight limit by 5kg for each check in bag. I wish I flew with Volotea back to Athens from Santorini. I flew with Volotea from Athens to Mykonos, and prior to my flight, they allowed me to buy an extra 10kg per bag for 10 euros, which saved me a lot in baggage fees. Ryanair did not give me that option. DO NOT BE INTICED BY THE LOW PRICE. THEY WILL GET YOU IN THE END. They are the Spirit Airlines of Greece. I will NEVER fly with them again."
Cons: "The flight was delayed for an hour and because of that we missed our connecting flight, had to take another one the next day, drag my kids through the airport in Athens and went through a lot of stress. Ryan air does not take any responsibility for their own mistakes. That is unacceptable, we won't ever use Ryan air anymore and we'll also spread the "good" word about them."
Pros: "Flight was on time, they are like a bus service in the sky."
Cons: "Ryanair will price gouge you at the gate. If you show a mobile boarding pass but they decide they want to see it on paper, they will charge you a ridiculous fee to print out the pass. If you want to add a bag, they will charge you over 2x the fee stated online. They know they have you at the airport already, so they can charge whatever they want. Don't bother trying to reach out to their customer service afterwards, they are half-robots that send canned responses that don't really apply to the issue you're trying to explain."
Pros: "Low cost, flight times which met my travel needs"
Cons: "Check-in desk in Athens airport opened late, and I was forced to pay the luggage charge (pre-paid during on-line booking of flight) a second time. The boarding process at the gate was chaotic and unprofessional. My seat in the plane was cramped and uncomfortable. We were never offered any refreshments, but the cabin crew had time to hawk beauty products and raffle tickets for charity then stand around for the rest of the flight chatting, sharing pictures from their friends, etc. As I stated in my previous post about the outgoing (ATH to RHO) leg of this trip, I will never deal with RyanAir again."
Pros: "nothing really. the price was ok."
Cons: "the service, the seating, all the added fees"
Pros: "Nothing, worst flight experience I have ever had."
Cons: "Part of the issue was the airport I left from which was Mykonos because it is unorganized. But most of the issues were from Ryanair, I check in a week advance (which is odd because most flights it's 24hrs before) they charged my 20 € for early check in but I am glad I did that because people at the airport who did not check in were charged 50 € at the airport. Then I remeber selecting that I had one bag to check in but after waiting in line and getting to the front desk the Ryaniar staff told me no I did not pay for the bag that I would have to go to basically the other side of the airport to pay for one 50 lb bag. This came to approx. 40 €, then had to run back try to go to the front of the line just to show her my receipt and then she glanced at it and told me ok go load the bag myself onto the carousel. This in all took be 1.5 hours then the security line was another hour, basically just made the flight. Then we got on the plane and the crew was so horribly rude, yelling at the passengers that they will not repeat themselves a second time. It was only an hour flight so you had to buy your own snacks and water which I have seen before but this was way overpriced and the stew didn't even come back to pick up the garbage and when I asked her where can I put this she told me throw it out when I get off the plane. All in all I will never fly Ryanair again, even though the ticket appeared a bit cheaper when you first purchase it really is a scam because they get you on a check in fee and bag fee which no other airline charges like Olympic or Aegan."
Cons: "I booked my ticket while on vacation in Greece, 3-days prior to departure. Upon booking, I was informed that I should print my boarding pass upon arrival at JMK. When I arrived at JMK, there were no Ryan Air self Serv kiosks so I had to go to the check in counter. After awaiting in line, the staff was very rude in telling me that I needed to go to another terminal and pay SkyServ 18,6€ to print a paper boarding pass. Then, they gave me a receipt at SkyServ and I had to stand in line again and deal with rude staff again to pick up my paper boarding pass. The fuel per passenger cost less for the short JMK to ATH flight than the cost of printing my paper boarding pass. Should I start packing a printer in my luggage?"
Cons: "I understand this is a budget airline, but there is zero transparency regarding fees for luggage. My fiance and I were forced to pay more for our luggage than we even paid for our tickets! Additionally, the processes in place to pay for luggage are completely inefficient and time consuming. If you can avoid traveling with this airline, I would suggest you make sure to book with someone else. Absolutely worth spending a bit more money to avoid the experience we (and almost everyone else on our flight had)"