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Pros: "In flight entertainment"

Pros: "Seats were pretty roomy in coach."
Cons: "NA"

Cons: "Cabin crew was excellent"

Pros: "Crew was amazing"
Cons: "None"

Pros: "Crew Entertainment"
Cons: "Two hour delay"

Pros: "decent leg room and the headrest could bend to allow you to sleep upright."

Pros: "From the friendly welcome greeting at the terminal to the smoothest landing, comfortable seats with lots of legroom and long seatbelts, everything was great."
Cons: "My seatmate was a snob but you couldn't control that!"

Pros: "New and clean aircraft."
Cons: "Very few movies available. Huge delay to get off ground."

Pros: "Great service"
Cons: ".."

Pros: "The flight attendants were amazing, super attendant and sweet despite the circumstances. The food was good at the comfort was awesome"
Cons: "Our flight was delayed over two hours. It basically ruined all of my plans for the rest of the day. It they should’ve just put us on another plane to save us time because the maintenance took so long"

Pros: "I liked nothing"
Cons: "I didn’t like everything"

Pros: "Plenty of space. Arrived early"
Cons: "Nothing"

Cons: "Boarding process is too slow due to passengers stowing carry on bags. Need a improved boarding process"

Pros: "A good flight, as always with Alaska. Experienced crew makes the flight seamless, and it is much appreciated."
Cons: "Meal provided in FC, the bean stuffed ravioli, less than stellar."

Pros: "I had plenty of room to sit in comfort."

Pros: "Everyone was nice and helpful, it was a nice trip!"
Cons: "Headphones/tablet needed to be louder, paid $8 for a tablet I couldn’t hardly hear"

Pros: "The crew was excellent and the flight went smoothly."
Cons: "We were delayed 50 mins on the tarmat. We made up a lot of time in the air but was still frustrating."

Pros: "The cabin crew on Alaska Air was great. Efficient, helpful, and even on holiday flights! The food selection was average."
Cons: "Boarding would be so much easier if the ticketing agents,.gate agents or a person standing at the plane door would enforce the size of carry on bag rules, and take the bag from the passenger, before they board the plane. that would decrease the waiting time on the plane, significantly. Leave the flight attendants out of it, and make some one else, on the ground, "The bad guy". With all of the time standing around waiting to board, there would be plenty of time."

Pros: "Warm greeting at KCI airport from the attendants of Alaska Airlines. Short flight from Seattle to Portland."
Cons: "Changed flight status from a direct flight to a 2 hour layover in Seattle, especially with a small child. No soda for drinks, just alcoholic beverages and juice. Flight a little noisy."

Pros: "We've never boarded a flight that quickly. Amazing! Comfortable plane, nice flight attendants. We even arrived 15 minutes early!"

Pros: "It was so easy to find my way around because everyone was so nice and helpful even though I was late I got there on time thanks to the staff. The flight was fast, smooth, very enjoyable. Thanks Alaska air:)"
Cons: "I didn't like the fact that I picked a isle seat instead of a widow seat so I know better now because I will fly again"

Pros: "This is my first trip on Alaska Airlines and it is now my number 1 airlines. They were welcoming and everyone was smiling. Wow what a difference."

Pros: "Free movies, free messaging. Crew was delightful, and the plane itself seemed brand new. Smoothest take off and land I've ever had."
Cons: "Outlets only for first class. No hard alcohol, still had beer and wine, though."

Pros: "The flight price was very reasonable. There was a ton of leg room between your knees and the seats. The seats seemed thin when we got on the plane and I was worried at first but they were actually reasonably comfortable! The crew was very friendly and helpful! And free wifi for messaging services was awesome as I was able to iMessage my family during the flight! Didn't try any of the good while on board."

Pros: "Seriously just above my expectation to the point of being pleasant."
Cons: "The mountain of children that boarded. Can't fault an airline for that!"

Pros: "The free beverages and snack"
Cons: "That our flight got canceled the night before"

Pros: "The entire crew seemed very pleasant and helpful. I know their jobs are extremely stressful, but they all maintain a very professional demeanor. May God bless them and keep them safe on all their journeys."

Pros: "Crew was the best-helpful and sincere and efficient"

Pros: "The entertainment options were great during the flight. Prices from Orlando to San Diego were very good."
Cons: "I did not know about the app needed for entertainment and hardly had time to download it while on the plane. Had to fly in the evening and arrive at bedtime to get the better prices."

Pros: "on time; (small) free snacks; enough room; modest free Internet capabilities (movies) -- download gogoinflight app before takeoff."

Pros: "The staff are great"

Cons: "The crew was rude and would not let me use the restroom until they had finished ALL drink service. The two blond middle aged women that were working in the economy cabin."

Pros: "I need to give a shout out about the staff and the passengers. My two young grandsons flew for the first time. Due to plane size we could not all sit together. Several offered to switch seats to accommodate."
Cons: "I have NO complaints."

Pros: "GOGO Internet is useless"

Pros: "Pretty spacious"
Cons: "Guy next to me all up in my space"

Pros: "On-time departure and arrival, friendly flight attendants, and great amenities on board (charging stations at seats, free in-flight entertainment on your device, & affordable wifi)."

Pros: "On time departure & arrival! And love the ability to connect to wifi on board."

Cons: "Nothing it was great. I rather enjoyed my trips and the airline had the facebook messager on there wifi for free. Made it 2000% better."

Pros: "i really liked everything about the flight. great meals, comfortable seats, friendly service from MCI to PDX."
Cons: "sadly my luggage/cargo which had fragile placards posted on it still got damaged. it was oversized (113 linear inches) and i tried to protect it as best as i could with cardboard and plastic wrap but somewhere between TSA manually inspecting it in kansas city and inflight, it got broken, so hopefully i find a way to fix it."

Pros: "Decent leg room, very nice staff, the plane was in nice condition and we left on time. Also, I had no problems with my luggage. I didn't utilize your entertainment nor did I get food. Wish there had been an N/A option in the survey"
Cons: "There wasn't anything that I didn't like"

Pros: "Very pleasent and we'll up kept airplane with plenty of over head storage"

Pros: "I like flying Alaska because their employees are always helpful and professional. Checking in for my flight is effortless with the Alaska app on my phone. I really like that all I have to do is print my bag tag and drop my luggage at the desk. I don't ever have to wait in long lines except for security at PDX. I fly often and will continue to fly Alaska!"

Cons: "I had two different trips planned with Alaska. I ended up staying in Kansas City, and Alaska cancelled my flight. Said the only option I had was to pay $500 for a new flight. I found a delta flight form $300. Not the kind of service I had expected from this airline"

Pros: "Nice plane. Nice people."
Cons: "Boarding slow. $17.95 Internet -- YOU KIDDING ME? This is 2016 people. You canceled my return flight and made me stay another day. Airport terminal too small and packed."

Cons: "CHARGE TO MUCH ON OVER WEIGHT PACKED."

Pros: "Everyone was nice"

Cons: "Having to leave the empty set I sat in the whole flight for the landing Was there something physically wrong with the seat? Or just "policy"? I figured it was just unsold but what do I know?"

Pros: "Plane was clean and roomy. Crew was awesome very friendly."

Pros: "New plane it was a nice ride,the best most comfortable trip I've ever had. Flight attendants were awsome"
Cons: "There was nothing bad about this trip"

Pros: "new plane good flight"
Cons: "seat space"

Cons: "Nothing"

Pros: "All of it"
Cons: "Nothing Best flight"

Pros: "Nassau security line was quick. US Customs line was quick."
Cons: "The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight."

Pros: "Crew was excellent, seats are never excellent"

Pros: "Plane was held for at least 40+ min for additional passengers. I was in First Class and no drinks were offered until another passenger complained and then the flight team took a a burden to have to offer anything."
Cons: "New Flight crew."

Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."

Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"

Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"

Pros: "The crew was great!"
Cons: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."

Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"

Pros: "Nothing horrible service"
Cons: "Everything"

Pros: "Crew was amazing."

Cons: "Good"

Pros: "Lots of in flightentertainment options"

Pros: "Good snacks"
Cons: "Nothing"

Pros: "Service; security gate in NY close to departure gate."
Cons: "Arrival Gate in San Jose far from exit."

Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"

Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"

Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."

Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."

Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."

Pros: "On time, great service, a lot of legroom."
Cons: "Nothing."

Pros: "Short flight"
Cons: "In SLC they boarded by row numbers and not zones. Weird..."

Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."

Pros: "Delta could not help FAA regulations, so it was not their fault our initial flight was delayed an hour and 50 minutes. The gate agents in Missoula were fantastic in trying to help us figure out connection options to Baltimore."

Cons: "Z"

Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"

Pros: "Uneventful flight - boarding was great and there were no hassles."
Cons: "No food. No onboard entertainment."

Cons: "Drab interior. This was a Jet Airways flight."

Cons: "Both ATL-SGF and SGF-ATL flights got cancelled, requiring 2 overnight stays in Atlanta, including Christmas morning."

Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."

Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"

Pros: "The staff is very friendly. Most pleasant airline I've flown with."

Pros: "No wifi couldn’t do any work"
Cons: "Was looking forward to completing some work but the wifi never came on."

Pros: "On time as scheduled."
Cons: "N/A"

Cons: "If some takes up two seats , then they should buy two seats. Very simple"

Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."

Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"

Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"

Pros: "As usual, Delta staff and crew did their best to make the flight quite enjoyable and smooth."

Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."

Cons: "No space in the seats"

Pros: "Good for an economy flight"
Cons: "Too long"

Pros: "Nothing. Will not take again."
Cons: "Terrible service, inefficient, cancelled flight and announcement was made 15 mins after boarding time. Could've caught an earlier connecting flight out had the airline handled the situation properly. Instead it chose to risk the lives of passengers by hoping a sick pilot would be well enough to fly, however he fainted. Good thing it was not while he was in midair, I would've been a goner by now."

Pros: "Crew"
Cons: "3 hours there before the departure."

Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"

Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"

Pros: "When you are delayed, there is not much to commend."
Cons: "Delayed. That pretty well says it all."

Pros: "The crew was good and the flight was smooth."
Cons: "Somehow we were double booked and double billed. We got to the airport 3 hours early and checked our bags. All 3 were lost and searched. Everything was put back precariously and there was shampoo and lotion everywhere."

Pros: "New plane and friendly service."
Cons: "More leg room would be appreciated."

Pros: "Efficient and Friendly Service. Clean Aircraft. Snacks and drinks."
Cons: "Window seat is very cramped due to curve of the aircraft. Effectively no room to stretch both your legs."

Cons: "Toronto connection takes forever!!"

Pros: "Arrived safely"
Cons: "No entertainment no food crew m.i.a."

Pros: "The airline gave each passanger free dinner prior to the flight for being delayed. The in flight attendants were very friendly and helpful. Very efficient with their tasks and security checks."
Cons: "The flight was delayed by 4 hours due to a thunderstorm in toronto."

Pros: "The Pilot explained his Procedures thoroughly."
Cons: "Same as above."

Cons: "It was freezing cold, and blankets now cost $4.00! So I spent the whole red eye shivering, even in my sweater! I could feel the cold air hitting me the whole flight. The boarding was confusing, with no organized lines or anything. Some of the announcements were too quiet to hear."

Pros: "On the way back boarding started early and we left earlier than planned."
Cons: "Boarding has become quite the painstaking endeavor since all checked luggage is payed because now travellers try to fit everything in carry ons to save money which leads to everyone trying to put their stuff in the overhead bins. This isn't exclusive to one carrier though."

Pros: "Leg room"
Cons: "Unprofessional staff. Made a mistake during boarding that caused 2 hour delay"

Pros: "Friendliness of customer service (phone), gate attendant and flight crew. I travelled with a pet and their organization is seamless! Well done... again!"
Cons: "Everything was great"

Cons: "i ordered food but it wasnt provided. i havent checked to see if money was withdrawn from my account. i also would have prefered to have westjet connect. there is better selection and i could use my bluetooth headphones"

Pros: "the crew was, overall, friendly and efficient."
Cons: "Added surchage for one checked bag. No food. and the little they had was doled out miserly (two cookies or one tiny bag of nachos). Requirement to buy blankets, etc No entertainment whatsoever."

Pros: "The fly is in time"
Cons: "A bit of disorganization in the row where they reviewed documentation and the suitcases of three machines to print passages only served 1"

Pros: "Hilarious crew member. Great Canadian jokes"

Pros: "Flight attendants were so nice."
Cons: "There was no info about the visa requirement and that made me stressed out once I tried to check in. Seats were too small"

Pros: "Staff was kind as usual. Some channels didn't work so they gave us complimentary movies."

Pros: "Nothing"
Cons: "They had a gate delay making 30+ people miss their connection. Refused accomodations. Now we are stuck at the airport with no nearby hotels available and no transport for our final destination."

Pros: "Nothing to like"
Cons: "Being taking advantage of"

Cons: "Was delayed two hours without any notice, or any information regarding the status of our flight. We were on the tarmac for an hour and the crew didn't let us know what was going on. I expect better from WestJet, especially because I chose to pay more money for a flight with them over Air Canada."

Cons: "Old 737-700, AC didn't work, no Westjet connect just the small screens that don't work very well and seats were very cramped. Sat on Tarmac for 45 min in 95 degree heat and AC was not working"

Pros: "Didn't like anything. Specially the fact that I left home at 3am and I'm still not in LA"
Cons: "THE DELAYS! 36 HOURS ON THE ROAD AND STILL GOING! NEVER AGAIN!!!!"

Pros: "Wheel chair support."
Cons: "All Air hosts..no hostesses.No wine in International flight."

Pros: "The hostesses did their best to entertain us."
Cons: "Flight fro LGA ny cancelled later flight delayed so into Toronto 1 am. Booked me in to holiday inn, no meal vouchers and the on going flight not till 8 pm ! Had to pay extra 50$ to stay til .6pm . Very poor customer service!!! Still not in London yet!!"

Pros: "Friendly Staff , quick boarding, flight ON TIME"

Cons: "Having to pay to watch a movie and ear plugs"

Pros: "Friendly staff"

Pros: "Fast boarding"
Cons: "Flight attendant was a little pushy"

Cons: "We had a connecting flight through Toronto to Vancouver. First the flight was deleted from Charlotte resulting in a missed connection. In Toronto the WestJet agent directed us back to the Departure counter which required us to go back through security. There was three gate changes and the flight to Vancouver was late. Our transit to the hotel was closed resulting in an extra expense with taxi fares. Not a good experience overall."

Pros: "I never have any problems with West jet. Everything always goes by smoothly. Always on time, friendly staff and overall excellent customer service."

Pros: "People very helpful and friendly."
Cons: "N/a"

Pros: "Staff was great. Flight was on time and no one got bumped"

Pros: "Although an hour & a half between Nashville to Toronto & Toronto to Ottawa flights. I arrived in Ottawa and my luggage will arrive tomorrow ! Totally unexpectable !!!! Plus only one customer service person to deal with the list luggage of eight people !!!"
Cons: "Lots of other air choices! Bad services WestJet !!!'"

Cons: "Our flight was delayed. At the gate no one announced anything, agents were just standing there looking around. People had to approach them one by one to see the reason for the delay."

Pros: "West Jet is just so much more professional than other airlines that you could select ! The attention to detail goes above & beyond to make each person feel welcome !"
Cons: "From check-in to the flight crew, West Jet is the best !"

Pros: "WestJet staff very friendly & helpful"
Cons: "Toronto airport needs clearer signage - very confusing"

Pros: "Tv coffee cookies staff"

Pros: "Excellent the staff was very helpful"

Pros: "I got motion sickness and they helped me bringing ice to put on my neck. It helped a lot. They were amazing!"

Cons: "Need a check on Canadian flights when booking to see if the person needs a visa now that the rules have changed. I spent an hour at the airport filling out the on-line visa application unsure if I would be able to make the flight... just glad that the process took an hour and was approved. Please add a box to check if not a US citizen to refer to ETA site for visa needs.... less stress"

Cons: "Waiting to get our luggage"

Pros: "Very friendly, laidback staff - both in the terminal and on the flight. The onboard wifi was also great and quite affordable!"
Cons: "Upon arrival, we waited quite a long time for our baggage to be unloaded without an updates."

Pros: "Great service! Crew was very friendly and happy. Flight was online and landed early"

Pros: "Best WestJet flight ever!"
Cons: "No issues."

Pros: "Excellent service"
Cons: "Cranky passenger"

Pros: "Short flight"
Cons: "My friends kids arrived late and lost the seats."

Pros: "Food was good and prompt."
Cons: "Delayed 30 minutes"

Pros: "In-flight service. Complimentary wine & beer. Flight attendants very friendly."

Pros: "Most of the free were cheerful and funny. Good seats"
Cons: "Online checkin was impossible and I was told to go to the counter. At the counter they told us we could not sit together (couple). One of the service staff on board was rude to my wife when asked a simple question. You have to pay for movies on a 4 hour flight?"

Pros: "The crew were nice"
Cons: "The gate in LGW was one of the farthest in the aiport. The flight ia 8.5 hours and the ticket is not cheap. But you have to pay for everything. Even onvboard entertainment. The only free thing is the soft drinks and that is even rationed. I flew with worst airline and for long flight they at least give a free meal."

Cons: "New plane so there was no internet and I had work I needed to do."

Pros: "Movies and shows. Blankets. Prompt staff on plane. Snack options."
Cons: "Ticket counter was stubborn to release our boarding passes despite having already checked in online. Saying we were “too late”. The kiosk would not release our boarding passes either. Yet, we breezed right through security to the gate and we’re first to board the plane having had to actually wait awhile before boarding. The ticket counter person unnecessarily made us wait even longer when we were already running late due to having spent 11 hours in the hospital day prior from E. coli. The boarding process was also sloppy. Three different attendants asked to see our passports. Why did everyone need to verify us? We were asked very silly and seemingly unnecessary questions before boarding further slowing the process. We were asked before boarding if we had checked a bag, not sure what difference that made."

Cons: "Nothing. Everything went smooth. Except the part where my flight was changed twice with a last minute notice."

Cons: "I think no social distances between passengers"

Pros: "Seats"
Cons: "Nothing"

Cons: "The lunch could be better with a cracker or Bread."

Cons: "Our flight from Cancun to Tijuana would not let us on the plane because we went to get something to eat after we had checked in and the Stuart at the gate said we were too late to board when we still had 35 minutes before the plane was scheduled to take off"

Cons: "Mexico City airport is a disaster, taking off!!!"

Pros: "The aircraft in very good condition."
Cons: "The airport at Mexico city its really bad. Terminal 2."

Pros: "The crew!"
Cons: "Only not being able to teleport!"

Pros: "The entertainment, and service inside was very good."
Cons: "Boarding process was disorganized and confusing."

Pros: "Nice Crew. Seats ok."
Cons: "Nothing to add"

Pros: "The crew was very friendly, very helpful, and professional!"
Cons: "There was no entertainment. The food was bland. It doesn't have to be a five course meal, but something with a little more taste."

Cons: "Online checking doesn’t work? And you won’t know that until you’ve wasted 20 minutes going round and round...."

Pros: "Everything was perfect."

Pros: "The movies"
Cons: "Food"

Pros: "Everything"

Pros: "One of the phone reps at one point seemed like he cared."
Cons: "This flight was the result of an attempt to rebook a flight after your poor information and integration with travel distributors and insures caused weeks of phone calls and frustration. Then when I finally absorbed the cost of a change that was supposed to be covered - the new flight you booked me on kept changing itineraries and flight times (the reason it was not covered is that Aeromexico didn't convey to me or anyone what boarding classes and conditions were refundable and your reps were constantly confused and changed the story - each time finding a new hurdle). I will never book with Aeromexico again."

Pros: "I really liked the Tv screen on the 737-800 Toronto to Mexico whoever i believe they should be adding 737 Max to this route as Toronto is a megacity and this plane is kind of old for serving this busy route"
Cons: "The plane seats are so uncomfortable i was trying to sleep on that for like 3 hours without success"

Pros: "Comfortable, prompt, clean."

Pros: "Will choose Aeromexico again! Very nice and helpful crew and staff. Appreciated that food and beverages were served."

Pros: "Decent leg room , it was good"
Cons: "Baggage, in Mexico City was horrible, right here in San Jose Ca. Very good"

Pros: "Staff was friendly and very welcoming."

Cons: "On the first leg of my trip, the time shown on the boarding pass was the time I needed to be at the gate. For this leg of the trip, the time on the boarding pass was the time the plane left. I arrived at the gate at the time the boarding pass said and the plane had already left. I am traveling to my father's funeral and the only option I had was to rebook for an additional cost of $600. Extremely upset."

Cons: "The worst experience of my life"

Cons: "It was an Aeromexico flight when I tried to check in via my app it dint let me it meme me go to delta finally I have to call them to do the check in"

Cons: "The flight was overbooked but they dint say anything not to be responsible so they were telling passengers that the plane was overweight"

Pros: "Nothing!!!!"
Cons: "A horrible flight!!! We arrived at 5:04pm then we sat on the tamarac for 40 minutes before they could find a gate for us!!!! What a horrible lack of management!’ Who runs this airport/airline!? At the end they moved us to completly different terminal!!! Had to find a new transportation to the hotel!!! Again, what a horrible display of management skills!!"

Pros: "Spaces plane"

Pros: "Price and effort"

Pros: "Landed safely :-)"
Cons: "No veg food option at all. I had to survive the whole journey on peanuts. Audio sockets were broken, couldn't watch TV. The tiny TV screen was too far to see as well :-("

Pros: "The service was extraordinary since the first moment I checked in. Crew was super attentive, professional and over standing. The service in airport was fast and efficient and in the plane crew and services totally exceed my perspectives. Thank you!"

Cons: "The flight was delayed over 2 and a half hours, missed our connecting flight in Mexico City. The in flight entertainment stopped working half way through the flight, didn’t work again. Bad customer service, didn’t even apologize"

Cons: "There was a 5 hour delay which caused me to miss my connection. After standing in line for 3 hours, They did not get me the same day flight and put me on a Latam air flight and asked me to take the bus to terminal 1. When I spoke to the person on Latam air they said they don’t have a ticket for me and sent me back to terminal 2 via a bus where Aeromexico desks were. I stood in another line for 3 hours! Then they told me there is no flight and they will put me on the next day flight. However they did not provide any help or accommodation for the night I had to stay in Mexico which felt very very unsafe to me."

Cons: "The airline"

Pros: "The food was good entertainment was too."
Cons: "The fact that they lost my bag. No one ever helped it contacted me. No $ was given so I had to buy my own clothes. Still don't have my bag. Been home for 2 days and haven't heard anything from Aeromexico."

Pros: "The service and flight attendants were nice and genuine"
Cons: "The food and the male flight attendant from EZE to Mexico was not friendly, I didn't see him with a smile at all"

Pros: "Nothing"
Cons: "Every thing"

Pros: "Punctuality"
Cons: "Online checkin not available. It should be. Gate should be announced earlier"

Pros: "Attention"
Cons: "Seats are very tight, uncomfortable."

Cons: "They lost my luggage."

Pros: "Everything - the excellent service continued."
Cons: "That our flight was finished."

Pros: "Flight 1: bathroom bigger. Flight 2: good service. In flight 2, the service was better. We could sit next to each other. Flight 2 had better entertainment, more choice of movies and better screens."
Cons: "In flight 1, from São Paulo to Mexico City, my husband and I were separated. It was suggested by the stewardess for him to move to another seat 20 rows away due to his size. Instead of separating two people, why not ask the single person if she would rather have more room. But the steward said only one of us could move, me or my husband. The reason he was moved was that there were two empty seats, so he could sit comfortably; however, no one told the woman sitting in the three seat aisle that he would be sitting there. So she basically took over her seat and the neighbouring one. The crew should have been the one to inform her the reason for his move there. It was a horrible and unnecessary experience. Because of my husband's size, I am needed to help him with his tray and I had his medication."

Pros: "Movies"
Cons: "Faster boarding. Decense and luggage arrival."

Pros: "I wish I could post pictures of the broken magazine holder in front of my seat and the tangled seat belt that I could barely tie. Anyone heavier than me would not be able to buckle up on that seat. It was also VERY cold. The people around me were all covered up in heavy jackets and hats. When I mentioned this to the crew,they treated me with disdain and she said they could do nothing. What a shame, this used to be a great airline."
Cons: "Rude crew members, broken seat belt, broken magazine holder, way too cold for comfort."

Cons: "I don't like the services out side the airplane. El servicio es pésimo con las personas de Aeromexico, necesitan estar preparados para atención al cliente, que mal servicio, las personas son muy groseras"

Pros: "Everything is better, from aircraft to service to food to the fact that they don't charge for everything. And yet, they are successful. Aeromexico is a great example of a great airline."

Cons: "Flight was delayed 2 hours due to entire crew not being there. Unacceptable in 2017."

Pros: "The flight was ok, but it was delayed for long time :("
Cons: "Flight was delayed for over 2 hours."

Pros: "The flight was on time and the crew was helpful."
Cons: "Looks to me that the seats have shrunk and the space between rows is inadequate. I was pretty much frozen in one position for five hours, unable to move much. I know that this has nothing to do with the crew, and everything to do with the airline itself, but it will have an impact nonetheless, on the overall experience."

Pros: "The quickness"
Cons: "Nothing"

Cons: "the wifi is awful"

Pros: "Flying portion was fine."
Cons: "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."

Pros: "Pilot did great job, superb smooth landing."
Cons: "The two male flight attendants could have been a bit more friendly."

Pros: "On board crew was great!"
Cons: "Be on time! Flight was initially delayed 2 hours, supposedly for weather, but other airlines were flying to same location with no problems. Delay caused me to be rescheduled on 3 hour later flight. When I landed, initial connecting flight was boarding so was able to run to gate and get on anyway."

Pros: "comfortable plane."
Cons: "Kay&k was awful. Never use them again."

Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."

Pros: "It was average."

Cons: "4 hour delay is unacceptable"

Cons: "Seats are too close"

Pros: "Crew was nice and made sure we were all comfortable before taken off :)"
Cons: "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"

Cons: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"

Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"

Pros: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Cons: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."

Pros: "didn't get my flight you said booking was guaranteed refund 24 hours but when i call to change or refund you said the airline would not change or refund. you didn't live up to your end. if you refund i would consider tat but for now. i would never use kayak again and will post my experience"
Cons: "you could have change my return when i called 2 hours after or 18 hours after now i have to pay 500 to get home you should live up to your rules and refund my money"

Cons: "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."

Pros: "Service for wheelchair was excellent with staff at checking counters"

Pros: "We were early but couldn't get to the gate!"
Cons: "Same as above"

Pros: "The flight attendant"
Cons: "Service was poor."

Pros: "Price, entertainment, direct flight"
Cons: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."

Pros: "Prompt on time service."
Cons: "N/A"

Pros: "Seats which we selected where great"
Cons: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"

Cons: "They changed my flight schedule that made me have to arrange my travel plan"

Pros: "Nothing"
Cons: "Someone stole an ipad and that forced us the be delayed for 2 hours"

Pros: "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
Cons: "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."

Cons: "I got better snacks in kindergarten"

Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."

Pros: "Journey on time, crew friendly and helpful"
Cons: "Cramped seat, only 1 toilet"

Pros: "On time"
Cons: "Small seats"

Cons: "No personal TV’s and no food for purchase"

Cons: "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"

Pros: "Arrived early"
Cons: "American airlines lost my bag... Customer service in LAX is non-existent."

Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."

Cons: "The cleaniless of the flight can get better"

Pros: "Flying AA. Excellent flight"
Cons: "No wifi. Pay only"

Pros: "Besides the seating problems everything else went smoothly"
Cons: "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."

Pros: "Given our delay, our lovely stewardesses made me feel super calm and comforable."
Cons: "Completely out of the crews control but we were stopped mid takeoff due to the cold weather and macchanical issues. I completely understand better safe than sorry but it was just very jarring having to be stopped mid takeoff rather than just triple checking while we were still on the ground."

Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."

Pros: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
Cons: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"

Cons: "Too many delays"

Pros: "the choice of movies was great. I two very well presented selections."
Cons: "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."

Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."

Pros: "not much"
Cons: "not much"

Pros: "clean and newer airplane"

Cons: "Old plane and the movie app kept cutting out"

Cons: "They bumped us off our flight for not checking in online! It was a very frustrating experience."

Cons: "The check in process took to long. In line more than an hour."

Pros: "They crew tried their hardest"
Cons: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."

Pros: "Renovated planes, modern entertainment options that were free, charging by outlets."
Cons: "Overbooked flight, poor resource management, nickel & diming for snacks on a 5hr flight, lounge access (not Priority Pass, charge $60 for a single visit), no room for onboard luggage, safety video fluff"

Pros: "The crew was attentive and boarding went smoothly. The seat had more room under the seat in front of me, my purse was not jammed in."
Cons: "I hate paying extra for almost every seat on the plane. It's a con job. Food selection was terrible. If I'm paying anyway, give me better choices. No monitors in plane at all. Entertainment needs to be viewed on a tablet or laptop of some sort."

Pros: "My business class seat was comfortable"
Cons: "4hr boarding delay and no entertainment system whatsoever on a 6hr flight."