Very Professional Service by flight attendant
Pros: "The crew was fantastic as always and put people at ease even in the midst of a pandemic."
Pros: "Everything was excellent"
Cons: "Not much,just a cold beer"
Cons: "The Boarding was not fair. The most horrible experience in my life and the Customer Service made me felt like a delinquent."
Pros: "The flight was quick for the time we were in the air."
Cons: "This flight was delayed by over an hour. The plane is tiny so overhead space barely fits a briefcase and the seats are smaller than normal. Since this is a smaller aircraft, unfortunately that is expected."
Cons: "Over 6 hours of delays"
Cons: "Did not seem to be able to control the movie, to restart, or FF or REWIND."
Pros: "Seat held up nicely for 17 hour trip. Legroom was satisfactory in economy."
Cons: "Food was not special and portions rather stngy. Fur length if flight larger portions and an extra snack would be great. ANA 13 hour flight had larger portions and same number of meals Entertainment was mediocre. Current releases of movies would be great."
Pros: "Everyone was nice, and the flight was on time. Checked in with the app and just a carry on, so my day was hassle free."
Cons: "Can't really think of anything. It was a good flight."
Cons: "small cramped plane.united airlines made us pay to recheck out bags on a connecting flight despite telling us we wouldn't have to."
Pros: "On time. comfortable aircraft."
Cons: "Retrieving cabin luggage at other end: THey make you line-up in the jetway waiting for the handlers to bring it up the stairs. Took a while to get that sorted."
Pros: "The airline used senior crew that was excellent. The entertainment was very good, but could use more bingeworthy titles. Great carry on room."
Cons: "Food and snack offerings were paltry and and standard. More for a domestic flight. No warm snacks nor extra snacks, just leftovers. So bring your own. There should be a bit more pitch for economy. Economy plus was just equal to what is economy on other ultra long flights. No amenity kit and only gave tiny blankets. Bathroom only had soap so bring lotions and other products."
Pros: "Everything except food"
Pros: "- Decent entertainment selection - Seats weren't the worst"
Cons: "- Food was kinda so so"
Pros: "The 787. Great plane. Great ride."
Cons: "Crew members on all 37 United flights that I have taken in the past 19 months have been rude, unpleasant and grumpy. They do not accommodate modern methods of making children comfortable in seats, such as the use of jetkids and jetbox accessories. I have experienced lies (yes, I’ll be back with more water! Sure, I’ll check for some eye wash for your wife.), misleading (embellishing rules, enforcing rules that do not exist) and overall terrible behavior. With the exception of a few ground crew members who’ve shone through, my interactions with United staff have not been good."
Pros: "The credit was polite, hat was about it"
Cons: "We were delayed coming out bc the plane needed de-icing... IN JACKSONVILLE, but they were unable to get manager approval for de-icing and then the truck was out of fuel. Finally, the pilot moved the plane into the sun (which should have happened much sooner). During the flight, the cabin temperature dropped to low 60s and everyone was freezing."
Pros: "By being the longest flight in the world, the 17 hours went fast. I watched three movies and slept two or three hours after each movie and later read a small book. The attendants were attentive and made things comfortable."
Cons: "Could have had a better selection in movies."
Cons: "Pilots driving waaaay to fast"
Pros: "Awesome and helpful crew"
Cons: "Reservation was deleted so check in took a very long time and my seat (reserved weeks in advance) on the long international flight was reassigned to a very undesirable location. Food was not good, and drink service was only done twice on 17 hour flight. It took an hour to start taxiing after we were all seated and left the gate."
Cons: "The movie not updated. No chinese movie. Love the pillow and blanket at business flight."
Pros: "Crew was friendly"
Pros: "Had xtra legroom and Wi-Fi"
Cons: "I paid the xtra $99 for the economy plus but my headphone jack didn’t work so I couldn’t watch a movie and my tray table was broken so I had to hold my drink and fumble with my food. The flight attendant tried to fix it but couldn’t. Made my 6 hour flight feel like 12 hours."
Pros: "Was actually not delayed and arrived 1 hour early! Wow!"
Cons: "Flying coach on United isn't the greatest experience. Boring food and very little water, less leg room"
Cons: "Kayak dropped the ball with the last leg connection.. or somebody did..."
Pros: "Great staff and breakfast was very refreshing. Will definitely fly with United again."
Cons: "The flight was canceled, terrible attention"
Pros: "Arrived almost an hour early which was great."
Pros: "I missed this flight."
Cons: "Not applicable"
Pros: "There was a delay due to thunderstorms and the female pilot handled it extremely well"
Pros: "Short flight"
Cons: "Why do all the employees at United try to make you feel like your "putting them out" whenever you ask them anything. I have never experienced how an entire company can walk around with a chip on their shoulder. No life-threatening we are done."
Pros: "Every thing"
Pros: "The steward was lip scyncing to the safety rules which kept our attention!"
Cons: "Young flight attendant, with dark hair, red lips, and glasses, was kind of rude. I am a small woman and had issues getting my bag in the overhead bin. There was a line forming and she stared at me until I asked for help. She just seemed really annoyed."
Pros: "Lovely, comfortable"
Pros: "Quick-ish boarding"
Cons: "No food. No entertainment. No power. Garbage, lowest rung "bus in the sky" service"
Cons: "I did not like the seats. I was unable to recline and rest the way I wanted and did not like having to wait 45 minutes for baggage claim to drop my bags"
Cons: "I was not asked/offered any beverages, though I was wide awake reading a magazine, when the flight attendant was serving food/drinks."
Pros: "Plain pilot profecional"
Cons: "Plain to old"
Pros: "Flight left on time"
Cons: "Late flight hour and 39 mins"
Cons: "I am only 5 ft tall & petite but felt like a sardine with my knees hitting the seat in front. The overhead bins were so small that they couldn't fit carry ons efficiently so everyone was scrambling for space, delaying the boarding process & heightening frustration & stress. Boarding process was also inefficient causing delays."
Pros: "The flight was late and I missed My connection flight because of it. Unbelievable and unreliable flight and a horrible start for a vacation. SO sorry I took United!!"
Pros: "Food choices were really good."
Cons: "I went to the bathroom when a crew member was passing some ice cream, therefore I lost my chance to get some. The person sitting next to me took both pillows and covers for herself."
Pros: "The crew was friendly.. that's was it"
Cons: "The plane is tight. I'm not small but I'm not gigantic and I have comfortably fit in other planes. The skinny ppl next 2 me were cramped and u could barely lean back w/of feeling bad 4 ppl bhind u. It was only a 2hr flight nyc -chi-town but I had the worse crick! The snacks were 1/2 empty, ther was no free wifi or movies @ all. & The tv channel didn't change."
Pros: "San Diego to San Fran, San Fran to Fort Laudrrdale great! Flying back thru Houston and San Diego not as good"
Cons: "Flying and landing great Flight attendants not smiling or as attentive as they should be. Seemed to be faking pleasantries getting on and off plane."