Cons: "instead of gluten biscuits, peanuts or popcorn could be offered"
Cons: "Terrible service. It’s a nightmare to fly with. And I have a baby with me that even worse to fly with Eva."
Pros: "The crew was amazing, boarding was quick and easy, seats were relatively comfy"
Cons: "The food was legit terrible. Bad flavor, mushy weird and just not good"
Pros: "The crew was amazing and the seat was comfortable. Mostly, I liked the food."
Pros: "Good food and friendly crew."
Pros: "Food & service on the flt was super!!"
Cons: "Had a baggage issue w my other airline, who had me complete a baggage report, however Eva Air did not have me complete a report, so thought that was going to be an issue getting my bag to Bali?!? We will see in a day or so?!?"
Cons: "Board earlier so plane can leave on time."
Pros: "Check-in and boarding were convenient, overall in-flight experience was good and satisfying."
Cons: "Provide beverage/water more frequently during flight to keep passengers hydrated."
Pros: "Crew very fast in serving dinner"
Cons: "Flight late"
Pros: "EVA Air is an excellent overall airline."
Pros: "Being able to check bags and get boarding pass at Taipei Main station prior to boarding MRT (similar to Hong Kong) is a very useful convenience. EVA staff there were extremely pleasant and helpful."
Pros: "attentive staff"
Cons: "they destroyed my suitcase"
Cons: "Seat space is too small. When serving drink and food, the crew put drinks tray above my head ,and passing food to other passenger right on top of my foods, I have to stop to eat . EVA Crews need to be train, learn how to more respectful, more professional...."
Pros: "Crew was very friendly. Very clean toilets."
Cons: "Maybe add more movies."
Cons: "Rude customer service. Hard to understand English. unhelpful staff. Flight was delayed an hour and a half and during the entire time waiting in the lounge, the staff did not notify passengers about the delay until the new boarding time. Updates along the way would have been appreciated."
Pros: "Bathroom and food good. Boarding was fast. And so was disembarking."
Pros: "Even though the flight was only about 3 hours long, we were fed a full meal and shown a movie."
Pros: "Not many interruptions by crew on the PA system. Communication was kept quick and to the point. Flight Attendants were attractive, courteous, and fairly efficient. They cam by more than the first flight, even though it was 1/3rd the length of light. I liked the beef w/onion & brocolli meal, although more onions should have been included, I think I got four small segments of onion. Yes, I’m nit-picking a bit . . . But that’s what reviews are for, right?"
Cons: "The crew are not that friendly. And I cannot understand the pilot or the announcements being said on the PA system."
Pros: "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
Cons: "Chairs in economy are not the most comfortable"
Pros: "Got upgraded to their absolutely amazing first (laurel) class. Royal treatment with a smile."
Pros: "Thick blanket, toothbrush & toothpaste, eyes cover for sleeping, on time boarding, excellent overall"
Pros: "Overall good"
Pros: "This review is for my flight to Philippines only as I cancelled my return to Vancouver to go to Europe. Comfortable seats in a new plane. IFE had a good selection. Food was good. Crew were friendly and helpful. Price was reasonable. Sleeping masks and earplugs were provided in the lavatory."
Cons: "My flight was able to be rerouted to Europe from Philippines. 2-3 month wait for a very small refund on my cancelled return flight (cancelled by me)."
Pros: "Crew and service were great."
Cons: "Food to asian. Entertainment limited and to asian."
Pros: "Love this airline! Their efficiency is amazing and the customer service was just as great!"
Cons: "Some provided movies showed no subtitles as movie setting."
Cons: "Super poor customer service on both EVA flights"
Cons: "The seats were too close to the rows in front and back."
Cons: "Since I traveled with my daughter (4yo), I got to board early from LAX to TPE but my second flight from TPE to BKK, I had to wait till they called my zone seat. I was holding my daughter at that point since they took away my stroller way earlier than the boarding time. I would like to ask for the same standard of parents traveling with children who are 6 or younger to board first so they can get settle and these patents are tiring from dealing with their children during the flight. They are extra tired than regular passengers."
Pros: "Friendly staff"
Cons: "Crew was not very nice. Always in a hurry. Customer service was not good"
Pros: "The flight is on time. The staff is wonderful. The seats had good legroom. Overall I had great experience flying with EVA"
Cons: "The food is mediocre at best. I wish there was more movies to choose from."
Pros: "The crew were very attentive and accommodating. Flight was cheap , smooth and in time. Food was excellent. I had a great experience."
Cons: "The headphone didn't work but that was it. Not a big deal, I slept well instead."
Pros: "Plus points: Boarding slightly late but OK once it got going. They seemed to have a reasonable drinks selection on board. Cute safety videos."
Cons: "Once boarded some people move around and "re-allocate" their seat. Some recline seats during the meal service and staff are reluctant to tell them off depending on their age. Food unimaginative. A321 narrow-body - only one movie on main screen (inaudible but with Chinese-only subtitles) and no seat-back TV on a 3-hour flight. Overall not so good but another flight I took, widebody (A330) service, has seat-back TV and so is more tolerable."
Pros: "Good food. Lots of movie selections. I like the amenities in the bathroom."
Cons: "Less space. No socket to charge phone."
Pros: "only one stop to final destination."
Cons: "crew members not very friendly"
Pros: "Everything is perfect"
Cons: "Because there is no concern about their flight's delayed arrival for us passengers not to get worried that we might be left behind in a matter of minutes. I am very much pressured on our (me and my daughter) way to the next flight, because we arrived at boarding time on 12:40PM."
Pros: "Service and Food are good compare to other airlines."
Cons: "Lack of 70's & 80's chinese songs in music channel."
Pros: "Fast actions by tha FAs"
Cons: "Very shock during flight."
Pros: "Great costumer service"
Cons: "Food wasn't spectacular"
Pros: "Food was OK, not much to expect from economy class, but at least the flight attendants were more experienced than the CGK-TPE flight in Dec 2016."
Cons: "Boarding procedure was a bit chaotic at Taipei, but perhaps the passengers were to blame. Overhead space seems limited on the Airbus 330, many passengers taking more space."
Pros: "The seats were large and comfortable, and the food options were stellar."
Cons: "Because I was checked in so late (they were reviewing my documents for over an hour) I think they forgot to place a tag on my suitcase. This is turn resulted in my suitcase being left in Taiwan where I had a 4 hour layover. I am now currently waiting for my bag to be delivered to my place of work (hopefully in one piece)."
There was an aircraft change (which caused an uncomfortable flight) in the last hour and was not given an option in advance to switch flights.
Both outbound (on 12/06) and inbound (today’s) Qatar flights were late. The delay today made me miss my connection and added 7 hours to my 30-hour journey making it 37 hours of traveling! Very disappointed with Qatar.
Compared to other used airlines over more than 30 years, it was an excellent experience.
I could not able to travel because of the restrictions from srilanka to india, no notification was given to me about that. Then i changed my ticket to get there.
Pros: "We really enjoyed this airline"
Pros: "The Q-suite is exceptionally comfortable and the door really does make a difference. I usually have difficulty sleeping but the isolation from aisle traffic and ambient noise reduction was enough to allow some very good sleep. Staff experience was also exceptional - friendly and highly competent, looking to go the extra mile. Food was great and full menu available upon request."
Cons: "I did not find a gap"
Cons: "Awesome experience on Qatar Airways... will definitely fly with them again!!!"
Cons: "Wheelchair was booked for me for both flight but i could not get that service. No one available for wheelchair. Very bad service."
Cons: "They are the best and air Canada should learn from them"
Pros: "Great crew!!!"
Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Cons: "19 hours layover and Qatar airlines doesn’t want to accommodate a hotel room after charging Me almost $1500 for a flight. This is a horrible service Qatar airlines."
Cons: "Boarding process, and in-flight entertainment and wifi"
Pros: "Very packed and no leg space"
Pros: "The Crew was amazing, the service social excellent. The Seat were so cramp, the best sales point fort business class"
Cons: "More space for shoulder and legs. Espicially for a 11h flight"
Pros: "Food was good, and the crew were very patient and polite - went out of their way to make us comfortable."
Cons: "The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?"
Pros: "food ok, economy seats not too bad"
Cons: "old entertainment system. Tight connection and first flight was late, so we got bumped off our connection (they literally removed our names from the flight, even though we could've sprinted through the airport and made it if they waived the 20 minute before departure gate closure). It was an exhausting and long wait for the next flight and I did not think it was well-handled. Staying in a hotel is not a great option, because it takes 2 hours to get out of the airport, another 2 hours cushion to get back in time."
Pros: "Staff on the plane is fantastic."
Cons: "No option to pick a seat in economy class."
Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Pros: "The crew was attentive and polite. The flights were on time, and the entertainment options were good. The Doha airport is quite nice, with many eating and retail options. although everything is very expensive, even by airport standards."
Cons: "My wife and I personally don't mind a selection that leans heavily toward Indian food, but I imagine others will not. The main courses were mediocre and the "sandwich" offered between meals on the 13+ hour flight was cold, soggy and inedible. The seats on our A350 were hard and not very comfortable, and the recline function was difficult to operate. Security at the Doha airport was confusing. We had to go through 3 separate checkpoints for our transfer, each with different rules and procedures. The final check at our departure gate was the worst, with impatient officials giving hurried instructions in heavily-accented English, and scolding if passengers didn't understand. I was sent back through a second time to remove my camera from the bag (and to be scolded by the agent), and was patted down a second time coming back through the x-ray, which had green-lighted me both times. It made me wonder if this was a reaction to the extra scrutiny that Arab passengers receive from our airport security in the USA."
Pros: "Staff was excellent"
Pros: "Snacks and the crews on board"
Cons: "The crews in the airport, not friendly. They dont even smile!"
Pros: "I REQUESTED vegetarian meal and did not get, just veggies salad was given and staff was just saying they are sorry, that is all they can do,, Not even a decent dessert even after I REQUESTED again for it,, don't know if I will travel again with QATAR"
Cons: "HOSPITAL LIKE FOOD GIVEN,"
Pros: "The Crew has been excellent"
Cons: "When I arrived at the Airport in Arusha (JRO) my reserved row 23 aisle seats for the DOH to JFK segment were changed to the (last cabin section row 31); also my aisle seat was changed to a middle seat Food was better from JFK to DOH Entertainment was lacking - movie and TV selection was poor for 20+ hours of flight time"
Pros: "Great crew, as usual."
Cons: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Cons: "I am a very experienced traveller. I always book an isle seat, especially for long flights (this was 12 hrs.), so that I can get up and stretch my legs etc. The couple sitting beside me were upset that I did not take the window seat. When it came time to sleep, the wife stretched out over her husbands legs, who was sitting beside me. This meant her feet were coming on top of my legs, and her legs were forcing her husbands legs into my space, touching my leg - I had to put a pillow between my leg and his leg. I asked the Qatar hostess if she could please ask the couple to change their positions, so that my seating space was respected, resulting in no body touching. The hostess replied that she was not permitted to ask the couple to change their positions and be more respectful. Fortunately there was another unreserved isle seat and I was able to move. Due to the fact that airplanes have become cultural melting pots, thousands of feet in the air, I think it would be peacefully beneficial too all, if a very discreet announcement could be made at the beginning of each flight regrading seating etiquette, respectfulness towards others etc. this could also be printed in the flight magazine. Thanks in advance."
Pros: "very courteous flight crew"
Pros: "It's was good"
Cons: "The plane from Qatar to Nairobi new modern plane needed"
Pros: "Very friendly service!"
Cons: "Everything, the food and movies are old, beside all that the flight late and my connection left and no one apologist for that!!!"
Pros: "crew servious and food quality."
Cons: "not so many Hollywood movie choices."
Pros: "The entertainment console is dismal"
Cons: "Comfort of seat size has shrunk!!! Good grief."
Pros: "Beautiful airplane with an incredibly hospitable staff. Food was delicious, seats were spacious and comfortable. Couldn’t ask for a better 14-hour flight!"
Cons: "My flight was delayed almksr 3 hours...nothing more. It's very frustrating because the problem could have been avoided if they were more careful but oh well. I'm making this review very short compared to my others because I know that if I start on a rant, I won't stop. Trust me, I'll safe that for the phone call complaint I'll be making in a few hours..."
Pros: "excellent service always a pleasure to fly with QATAR Airways"
Pros: "The lack of passengers on this flight gave me an amazing amount of room. Really makes the flights enjoyable when I can spread out."
Cons: "The food could use some work. The quantities are perfect. But the quality is definitely lacking"
Pros: "Staff were professional, food was good and seats were comfortable."
Cons: "The passenger sitting next to me was really sick due to flu. When i explained the situation and asked for masks to the attendant, you guys did not have even one. I was disappointed with that. I think the flight should have some for these kinds of situation so that other passengers can protect themselves. Thanks."
Pros: "On time departure and nice group of crews"
Cons: "Main food amount is small compared To other long range airlines. Did not offer coffee or Tea."
Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."
Pros: "Great on board bar"
Cons: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"
Pros: "Always heard middle eastern airlines where greats and Qatar didn't disappoint. The staff was amazing and the seats were comfortable and spacey considering it was economy. If I could do it again I would definitely fly with them again."
Cons: "Nothing really. Only thing would be you had to be pretty specific with the staff not be woken up because they ensured you were fed and hidrates (not necessarily a bad thing)"
Pros: "everything was great. huge seats, large legroom."
Professionally from a to b.
Pros: "Seats were horrible and the crew was thr most unprofessional crew"
Pros: "Crew was excellent, meals were excellent."
Cons: "More seating space but that won't happen."
Pros: "Crew was very good and the food excellent."
Cons: "Seat space is a little small."
Pros: "Service. Food everting was. Excellent"
Pros: "The staff is very accommodating and the meals served on board were good."
Pros: "Friendly staff and good food. Efficient boarding system."
Cons: "Late take off because of engine issue. Hot on plane while we waited 1 hour for repair to be completed."
Pros: "On time, friendly, good food"
Cons: "I sent my old grandparents trusted them to take care of them but they were treated very badly and had a horrible trip"
Pros: "Crew was nice. I was really thirsty and I kept asking for water. He should have just given me a small bottle. Also need more than 4 Bollywood movies. This was a returning flight after 2 weeks and it had the same 4 movies which I had already seen."
Cons: "I had a 14 hour layover in istanbul airport. Arrived at midnight and flight wasn’t until 2 pm the next day. I just assumed that they would give me a hotel. Come to find out thats wasnt the case when I landed. Given all kinds of reasons/excuses. The guy at the transfer desk told me”you should have known that your layover was this long since you booked it”. Will have second thoughts about flying Turkish again. Left a bad taste in my mouth. Might stick with Emirates or Qatar."
Pros: "Service was great"
Cons: "The seat was very tight and behind me was kid that make messy and noisy to much , and one of the women was smelling very bad"
Pros: "Everything- hot moist wash rags & overnight kit were luxury touches."
Pros: "Everything was fine on this flight."
Cons: "Everything was fine on this flight."
Pros: "Good trip great service"
Pros: "Good Service!"
Cons: "Miss Plane due to long line for security check at Munich Airport. So I miss my Plane! Turkish Airline wanted to charge me $798 one way from Munich to JFK USA to rebook flight! so I book a flight with another airline in Munich way cheaper! Turkish Airways is blacklisted for LIFE! after trying to charge me the price of a round trip for a one way rebooking!"
Pros: "Food was good conpared to other airline companies. Entertainment was good too, lot of choice."
Cons: "Some flight attendants were impatient/looked unhappy."
Pros: "Food, no delays, entertainment, price"
Cons: "The food was rubbish. I ordered Hindu veg meal. The food was just plain and there was no glavors at all."
Pros: "In flight entertainment is great! Good selection of movies, nice screens."
Cons: "No vents at seats on Airbus 300, AC was set at high temp so I was frequently way to warm to be comfortable. This is on both our main flight to Istanbul and our short transfer to Athens. Drink service did not start until 2 1/2 hours into flight. You get what you pay for I suppose. Still 10.5 on a hot plane!!! I usually need a jacket. Food was ...awful."
Cons: "my seat was uncomfortable"
Pros: "Vegetarian options available"
Cons: "Long delay"
Pros: "liked the staff, and the plane was nice"
Cons: "boarding was a little chaotic, and the plane was so hot. was sitting on tarmac for 40 minutes and it was unbearably hot!"
Pros: "customer service, food, entertainement."
Cons: "small seats"
Cons: "Too many ads and promotional messages, not letting to use entertainment system much."
Pros: "Food, Friendly and attentive staff and air hostesses"
Cons: "The seats are extremely uncomfortable, the economy legroom is only good for a person shorter than 5 feet, the seat cushions lack good padding and comfort."
Pros: "The staff are all very professional and nice."
Cons: "The people at Attaturk Airport Information Desk were not helpful. 6 hr wait with nothing to do."
Pros: "Exceptionally nice crew, outstanding amenities, best food I've ever had on an airplane. I especially liked having the option of traditional Turkish fare."
Cons: "The boarding process could have been more organized. I had a business class ticket and could not find the priority boarding line. The first ground crew member I asked was abrupt and sent me to the back of the long line. I caught the attention of a different crew member and he motioned me to the front of the line--it was a little awkward saying "excuse me" to each person that I passed. (I am not used to being a priority passenger!) Once my documents were cleared and my carry-on was inspected at the gate, it was not clear whether to take a seat or to go somewhere else."
Cons: "leaving late"
Cons: "Headphone output didn't function so entertainment was pretty useless. Very slow food/drink service since only one attendant operates each cart."
Pros: "Free wifi for business class HD movies + good quality DENON headseat"
Cons: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight No airconditiiner at gate 230 and queue like hell!"
Pros: "The food and entertainment on the plane"
Cons: "The Turkish Airlines staff can be very rude, non-communicative in passing along information. They do not like you to ask questions nor do they want to answer your questions. They yell at you or just simply ignore you. No legroom. The crew did not mention that are flight was delayed prior or that we missed our connecting flight and what to do from there. I was given a hotel room during my layover but its in a scary neighborhood and it smells like sewage is nearby. The Grand Yavaz. The cheaper price is not worth the hassle. I can spend my good money elsewhere...i will be sure to warn others."
Pros: "accomodation, the willingness of staff to help with everything. smooth flight, very comfy seats, big space and clean bathroom comparing to other lines."
Cons: "cant complain for anything"
Pros: "Movie selections. Larger displays. Comfortable seats. FOOTREST."
Cons: "When going from US to India, food was excellent. But when traveling from India to US, the food was not good at all. Seats had lesser room."
Pros: "Great food, comfortable seats, Caring staff, Good TV quality and programs."
Cons: "Employees didnt look or act very welcoming. Very little food."
Pros: "The service was okay."
Cons: "There was a woman sitting behind me with a loud child that kept kicking my chair."
Pros: "Wonderful experience"
Pros: "The stewardesses, the food, the entertainment. The dynamic lightning during the flight. The move to get others on the flight to shut their windows for a while so that the rest of us could get some rest."
Cons: "I'm a tall person, so if at some point accommodations could be made to maybe increase the leg pace by a few inches between eats, it would be greatly appreciated."
Cons: "They provide excellent service. Me and my wife love it."
Pros: "The food and the boarding was fast."
Cons: "Everything was great."
Pros: "Crew were excellent making everyone comfortable in a long flight."
Cons: "Nothing arrived on time even though it departed late"
Cons: "Flight crew from Miami to Istanbul not very helpful. Very hot in plane"
Pros: "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."
Pros: "The Service was great. The movies were awesome and really did help pass the time. Oh and the food was so delicious that I honestly wanted more and I'm serious it was really good."
Cons: "My seat but that was my fault I chose wrong and ended up with a noisy kid."
Cons: "The flight boards in Istanbul had two flights leaving for Cairo at the exact same time but at two different gates far from each other. This caused massive confusion and I ended up running around the airport to get to my gate. Also there should not have been a second flight listed on the boards because there was no second flight. Very frustrating..."
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "The crew was informative"
Cons: "Inflight sandwiches"
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Cons: "Staff rude and short"
Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Cons: "Need more leg room!!! Larger meals needed."
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Cons: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Cons: "wasn't able to take the flight since I missed it"
Pros: "Face recognition was amazing"
Cons: "Too hot on plane"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Pros: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Cons: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."
Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Pros: "In flight food was enjoyable"
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pros: "Good efficient flight crew friendly and helpful"
Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Pros: "Crew service"
Cons: "Flight delayed."
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Staff, service"
Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Cons: "I slept didn't have snack offered and no entertainment"
Cons: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Pros: "It was very comfortable"
Cons: "The crew was great"
Pros: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"
Pros: "Average service and food quality"
Cons: "Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing."
Pros: "Flights left on time, arrived ahead of time. Seats comfortable. Baggage arrived quickly. No charge for wine/beer, although I do not imbibe when flying long distance. Food ok for airline food."
Cons: "Unable to pick seats in advance,, were assigned seats that did not recline for 11 hour flight. One bathroom not functioning. Very limited movie choices for inflight entertainment. Seat belts much shorter than other airlines, so very confining, unable to loosen to relax in any position other than sitting straight in seat. In Rome had to check in & go through security at Terminal 5 then get bussed to Terminal 3. Only airport where we had to take out all electronics, including converter plugs, headphones, etc, place in a flimsy clear plastic bag ( that broke ) to go through security. Line to check bags pretty slow for number of passengers. Glad we had plenty of time."
The flight attendants were very friendly and hospitable
They didn’t allow me to fly
Pros: "Not satisfied"
Cons: "Need improvements"
Pros: "The crew was good. Loved the mango juice and veg food."
Cons: "The seats are hard. More leg room please. Better entertainment with more recent clicks required. Toilet seat needs to stay upright. The eating tables should be straight. Should be able to recline our seats more."
Pros: "This crew was better that last flight overall"
Cons: "Better seating arrangements"
Cons: "The food was of very poor quality and no alternatives. Went hungry the entire flight."
Pros: "Seats comfortable especially when plane not too crowded of course!! Blankets large and warm."
Cons: "Staff could be a bit friendlier Movie choice is ok but could be better Food can be improved drastically and could be healthier options"
Pros: "Not much - perhaps that we had booked the last row and only had two seats together"
Cons: "The seats were minuscule...the depth was narrower than when Id previously used different airlines. The space between rows was also compromised. I think that the Dreamliner is even more streamlined with less space so they can put more passengers on! The toilet kept flushing when seated on it! The food was repetitive - ordered Asian Veg and got almost the same food for 3 meals. The dessert was exactly the same 1 piece of melon and 2 cubes pineapple. The male crew member did not want to be there. He grunted at the passengers. He was annoyed and when clearing food trays dropped it and aI wore custard all over me and the armrest of my seat. Fortunately I had a blanket covering me so it all landed on that. He was more upset that it also splattered him."
Cons: "1. Not smiley at all. 2. I asked for a blanket as my 2 yrs old was sleeping and I have to ask three times and finally I got it. 3. I asked for arrival form 40 min before landing and the air hostess said later and she didn’t give me one ."
Pros: "The staff were great and very nice and helpful. It was very quiet in business class and we enjoyed that as economy was really crowded. The business class lounge was nice but needs a quiet area where people who have long layovers (like us) can lay down and have a darkened room for a bit of rest."
Cons: "The seat I was in was very hard and definitely needs more padding. My but was killing me during the flight but the cabin crew helped me by gin I got me 2blankets to fold up and sit on. The pillows are way too big and hard. I recommend paring them down the size they currently are. I was in seat 7-E. The business class bus was last to come so we waited for a long time to get to the plane. Most of economy was boarded before us. But not really a big problem as we did get on the plane with no problem."
Pros: "The USA immigration at Abu Dhabi is an advantage"
Cons: "The baggage check-in India, I requested for fragile since I had glass stuff in my luggage but that was not done. The air hostess in the flight from hyd to Abu Dhabi mentioned me that I had to make specific preference for veg meal which I haven’t done for my flight to India neither before."
Cons: "The flight left > 2 hours late from JFK to Abu Dhabi, and my connection was changed midair. Instead of changing it to the next flight, they changed it to a flight 16 hours later so I missed my entire day of meetings. The paid internet did not work inflight so I couldn't check my connection or receive emails. The crew was not friendly, and they also wouldn't give anyone any information about their connections during the flight, which resulted in ~80 people rushing the crew and the desk. It was very messy."
Pros: "Not much. Free shower at the airport was welcome."
Cons: "Abu Dhabi airport is poorly designed, crowded and confusing. For some bizarre reason, we had to exit the boarding area (we had arrived very early), and then re-enter at the end of a VERY long line, then dispose of the water we had bought AFTER we had already gone through one set of security checks, to have another bag search inside the boarding area. (???) For a 14 hour flight, you might expect a bit more in the line of amenities (like the Singapore Airlines pamper kit). It’s also nice to know on a long haul what you might be eating (a la Singapore Airlines menu card), but not on Etihad. Also the movies on offer through the entertainment system were a bit stale and dated. They also had no arrivals cards in English, and finding them at Sydney Airport is a nightmare. (Why do we still do the stupid things, anyway?) Then, to top it all off, after a tiring flight, Sydney Airport put on their best demonstration of appalling and confusing crowd control at the baggage carousels and getting through customs. Used to think Etihad was a quality experience, but it doesn’t seem so any more."
Pros: "food was great!"
Cons: "Same crew not that friendly"
Pros: "Nothing compared to other airlines especially emirates airline which was amazing and reason we flew etihad thinking it will be same experience."
Cons: "Everything especially the small seats with tiny aisles like American Airlines. I was shocked with etihad compared to rest of Airlines from your country. We were very impressed with Emirates so the complaints and comments are compared to the best I have seen and not typical Airlines."
Pros: "The crew were really accommodating."
Cons: "I had chosen an aisle seat and vegetarian food online. Neither were given. The food choices were meager."
Cons: "The restrooms were not clean and stinky."
Pros: "Everything was geeat!"
Cons: "Leg room not good"
Pros: "Good food, comfort, boarding"
Cons: "Flight crew not very polite."
Pros: "The flight was on time"
Cons: "The bathroom were not at all clean and not maintained. The options for food was very limited to no choice."
Cons: "They don't even give you a can of Diet Coke or any ice even after requesting repeatedly Unbelievable"
Pros: "That they changed my seat to emergency row seat free of charge"
Cons: "Staff are rude ..they wake u up roughly to offer u food.. that was crazy .. too many announcements .. they stop the entertainment system 45 min prior to landing"
Pros: "US immigeation at abudhabi is helpful and reduces delay at lax"
Cons: "Shorter transit times and seats are not comfortable for the long duration flight. Served limited meals for 16 hrs journey."
Pros: "staff were great"
Cons: "a little bit of a late departure"
Cons: "I had one piece of checkin baggage. surprise surprise it was misplaced and finally delivered to my house, 10 hours after my arrival to the destination"
Pros: "Something unusual happened on this leg. A passenger became quite ill, and the captain decided to fly back to Abu Dhabi 2.5 hours after our takeoff from there. That certainly says something about Etihad's customer service. I doubt United would have done the same. A crew member told me that the double back meant an extra fuel cost of $50,000. The moral is: make sure you've got your medications in order—or whatever your health requires—before you board an airplane."
Pros: "Boarding process and entertainment was good"
Cons: "Food was horrible. First of all, we didn't get what we had requested. On top of it, whatever they had provided was substandard. Especially whatever they had given as sandwich."
Pros: "Lived up to the usual Etihad high standards. Efficiency, comfort, service and value for money"
Cons: "No complaints"
Cons: "Baggage ground staff behavior is very bad..Not allowed me to carry stuff which I purchased inside the airport..will never travel and will also request my company not to buy tickets through Eithad"
Cons: "the plane from Bangkok to abu dhabi was delayed which miss my flight from abu dhabi to Bahrain waiting over 9 hours to fly into Bahrain basically the flight sucked."
Pros: "Boarding was smooth. Crew was nice and friendly. Bathrooms were neat and clean. Nice airplane."
Cons: "Food had very little variety."
Pros: "Fantastic crew! Good selection for tv, food was good. Baggage checked all the way through, no problems or complaints at all. Will definitely fly Etihad again."
Pros: "Business lounge was out standing"
Cons: "Small duty free shop"
Cons: "Food pathetic & bogus movies"
Pros: "The crew was wonderful, as was the food and the aircraft itself. No complaints."
Cons: "I wish there had been more movie options."
Cons: "I got violently ill after getting off the flight. The only food I had in the last 24 hours had been from Etihad. I threw up for two days straight."
Pros: "Take off on time. Arrival early."
Cons: "Nothing not to like."
Cons: "The ground crew in SFO. Not friendly. Need lessons on customer service."
Cons: "my suitcase plastic zipper was opened by someone in the ground staff at IGI Delhi and a few items were stolen. something needs to be done about this because I am sure other passengers are losing a lot more"
Cons: "Pathetic airline service especially towards senior citizens.. One of the worst airline.. Poor baggage tracking system and Etihad staff lacks knowledge about their own airline.."
Cons: "Etihad overbooked me along with more than a dozen other passengers on a 14-hour international flight. Apparently Etihad decides on who gets left behind. Etihad's "Transit Travelers" service is one of the WORST customer service desks I've ever been to. I waited in line for 2 hours. Passengers were urging to be served so they can make it to their connecting flights not knowing they have been already selected not to board those plains. Voices were raised and demands were made to speak to the supervisor. It was chaos. I made it to the agent shortly after the gate to my flight had opened. I was shocked by how the agent lacked empathy when he informed me I won't make it to the connecting flight because it had been overbooked. Not an apology or even sir! I was forced to be rerouted which stretches my 25-hour trip to 33 hours. Then the connecting flight gets delayed more than an hour resulting in missing the second connecting flight. Now my trip has become a 41-hour trip, I missed a day of work that's worth more than double the value of the voucher Etihad gave me and lost one day of unscheduled vacation. Etihad even damages my bag that had servived more than 10 flights. I will never fly Etihad and strongly recommend against flying with Etihad."
Cons: "appriciate co operative atitute of ground staff and crew"
Pros: "The flight was on time. The food was great, seating was comfortable. Crew members were very helpful."
Cons: "The check in agent missed to give me a tag for my hand luggage When ground crew at the gate didn't see the tag they placed it in a cage and a scale it was underweight & within dimensions, the wheel however was sticking out of the cage and for that it was $300 charge!! Let alone the humiliation.. It was pay in 5 mins or you will be booted off... I swear I found another family almost crying as they coming from a connecting flight didn't go through the check in desk and paid $1200 I have been using same handbag on airlines including etihad for 5 years without any problems ... Go figure"
Pros: "The email info The on board entertainment The food The delivery of luggage due to change of planes"
Cons: "3 hours delay without information Seat size Leg room"
Pros: "US custom and immigration check in at Abu Dhabi airport. We walked away at JFK New York as Domestic passangers."
Cons: "Appeared that the number of serving crew is small compared to the size of the plane. We had t repeat our request for service many times before we were attended."