Pros: "The crew were superb and the bathrooms were regularly cleant"
Pros: "Crew was friendly food was great, flight was safe."
Cons: "More room"
Cons: "Good job"
Pros: "Fortunately plane not full and was able to use adjacent seat(s)."
Cons: "The seat needs more support very uncomfortable"
Pros: "Crew was very attentive. Even though the flight was delayed, we got to our destination earlier."
Pros: "Creew, food , prompt service"
Pros: "Crew amazing, very polite and helpful."
Cons: "Was great, I slept most the way"
Pros: "Service was great and flight landed safe. Korean food was delicious."
Pros: "Accomodating the cew"
Pros: "Not long waiting for the flight."
Cons: "Flight was delayed a bit."
Pros: "Legroom was generous, crew were attentive and polite, although alcohol availability was stingy."
Cons: "Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable."
Pros: "Everything was great"
Cons: "The touch screens were terrible"
Pros: "The staff were kind and very helpful when my USB port didn’t work. They were eager to fix the problem."
Cons: "There was no way to book seat or check in online ahead of time. There was no order to boarding the plane. It was a just 1 big line."
Pros: "Friendly service"
Cons: "Not enough movie selection and the food selection"
Pros: "Had a smooth flight"
Pros: "Oh this was such a great flight... service was perfect!"
Cons: "Everything was going well until our bags didn’t show up at our final destination. Big no-no. Just ruined the otherwise pleasant experience"
Pros: "Great smooth flight!"
Cons: "Horrible delayed and no food offer or available even to purchase!"
Pros: "they were on time and very polite."
Pros: "The flight attendant uniforms"
Cons: "The guy sitting next to me whose elbow and kneee extended 4 inches into my seat area."
Cons: "Due to bad weather and flooding, I could not get to the airport for my flight. I called Just Fly and they said there was nothing they could do. I had to pay an extra $350 to get my flight rescheduled. I thought that due to bad weather, customers can get flight rescheduled at no extra cost? As soon as I rebooked my flight, both airport in Houston closed anyways. So is this still my fault and did I have to still pay an extra $350??"
Cons: "The seat is small"
Pros: "Food was ok, pretty clean, nothing special like I remembered"
Pros: "Plane did not have vents, it was about 80 in the plane too hot. When it was mentioned, crew could do nothing about it"
Cons: "The layover either too fast, less than 1 hour, or too long, 12 hours, to go to Cambodia."
Pros: "The service and food is good"
Cons: "I did not like the fact that Korean Air's policy is to have the air temperature set at 24 Celsius. Who does that? Even in our homes, nobody has their temperature set so high, even in the cold weather months. It is ridiculous!!"
Pros: "Food and boarding."
Cons: "No comment."
Pros: "Food. Polite crew"
Cons: "Not enough movie options"
Pros: "It was very good and I am exciting to get back with Korean air too!"
Pros: "Crew members are very courteous, one of them specifically checked on me to ensure I was comfortable and brought me Tylenol!"
Cons: "The Entertainment selection on a long flight is limited!"
Cons: "There is no information of ticket before issue the ticket, so I face the trouble.. finally my wifr lost return ticket"
Pros: "Bibimbap at dinner was nice, breakfast choices were not so great."
Cons: "Even with a second seat extra, the entire flight was impossibly uncomfortable."
Pros: "Great support and communication from staff as well as compensation for free hotel."
Cons: "Flights delayed"
Pros: "Excellent service, food, and entertainment system; best in all my travels and I travel quite a bit for work and pleasure. Bettween 2 meal services, 2 snacks, drinks, and free entertainment, time went quickly. Everyone gets pillows, blankets, slippers and a toothbrush upon boarding too."
Cons: "10 hr flight in economy from Korea is hard to get comfortable. Seats could be a bit more padded and space is still tight on such a long flight (better than normal and reclined more than avg)) but I guess thats what they want you to pay and upgrade."
Pros: "I think the professionalism and care of the crew is outstanding. I am always pleased by the conduct of the crew with the passengers. It is the main reason that I always fly Korean Air."
Cons: "This flight is almost always late. Sometimes it is only by 20 minutes and at other times it is one or two hours late. I have been using this particular flight for years and I would love to see them fix their scheduling problem."
Pros: "Everything was good and the price was proper."
Cons: "I think, any flight should have some more movies, music, and other entertainment."
Pros: "Delta crew was awesome"
Cons: "Running to flight"
Cons: "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food"
Cons: "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
Cons: "Nothing GOOOOOD!!!!!!!!!!!!"
Pros: "Everything was fantastic."
Pros: "Other than the cramp seat on the a330 from incheon to bangkok, the rest of the flights experience were excellent. From the check in desk to cabin crews and the staffs at incheon were amazing. I dont know how some carrier get away with such an inferior customer service! Kudos to the Korean Air!"
Cons: "The food choice is good as long as you stick to the korean menu. It would be good to have a light menu such as congie or rice poridge for a meal. As certain type of meal can be very unkind to stomach on a long flight."
Pros: "The ladies were very polite , smiling , and helpful."
Cons: "No complaints"
Pros: "the crew is fine. The seat was OK standard."
Cons: "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Pros: "Flat bed is wide and comfortable. Cabin crew was excellent."
Pros: "What can I Say. It's Singapore Airlines"
Pros: "The crew was really nice. The plane was clean and comfortable."
Pros: "Crew was okay"
Cons: "Did not get the food I chose. Seats were not clean and clumsy"
Pros: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Cons: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Pros: "Staff was great as usual"
Cons: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
Pros: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Cons: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Pros: "The food selection, there is several pre-order meal based on diet or your religion"
Cons: "The seat pitch at least 33""
Pros: "Crew was very courteous, went above and beyond."
Pros: "Amazing crew."
Cons: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Cons: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Cons: "We ask for wheelchair help from Perth to brooome but it was not provided ."
Pros: "check in went smoothly. helper was friendly and helpful."
Pros: "Easy red eye flight, just slept the whole way"
Cons: "Singapore airline is always awesome. Crew professional and very caring"
Pros: "Boarding was great. Staff was cordial. Excellent flight."
Pros: "Entertainment ok but not newest, boarding smooth, food ok"
Cons: "Long waiting time for baggage, food not exceptional"
Pros: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Pros: "all of SQ"
Pros: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Cons: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"
Pros: "It’s worth it to pay a bit more for the extra legroom seats."
Pros: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Cons: "None that I can think of"
Pros: "Nice and attentive crew"
Cons: "Seat in the economy class is cramped and although the movie selection is quite ok, but the lack of touchscreen is quite annoying"
Pros: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Cons: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
Pros: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Cons: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Pros: "Staff worked very hard and were very helpful."
Cons: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."
Pros: "Great set up with two seats, window and aisle"
Pros: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Cons: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Pros: "SQ did a great job again. I plan to fly them in the future."
Cons: "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."
Pros: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
Cons: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Pros: "Personal Touch!"
Cons: "No such!"
Pros: "Best serves ever will fly every time"
Pros: "the crews were very polite and very helpful"
Pros: "Friendly staff."
Cons: "Kids' meal didn't have fruits. No cellphone charger."
Pros: "Good service and entertainment."
Cons: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
Pros: "The food wss delicious which was surprising. The lamb stew with fresh peas was delicious, and I don't even like peas!"
Cons: "Th entertainment system was old and tiny. Think watching VHS video tapes on a five inch screen. I think my phone screen was wider."
Pros: "Customer service and food couldn't be better."
Pros: "my wife had injured her ankle on our trip. as a result she was walking with the aid of a cane. the crew anticipated her needs and asked her to board early without us requesting."
Pros: "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
Cons: "Business cabin is not as good as the Air France one"
Pros: "Excellent crew, efficient processes and overall relaxing"
Cons: "Old business class hard product. Seats can't be adjusted much and the bed is too short due to small head- and footwell."
Pros: "Staff on board were lovely."
Cons: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Pros: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Cons: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."
Pros: "Crew were friendly and constantly moving through the cabin with drinks and snacks (outside of meal times)"
Cons: "The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Pros: "Amazing crew, great service. Really good food"
Cons: "Cabin too hot"
Pros: "I loved the movie selection and the food options."
Cons: "The woman behind me kept insisting that I keep my chair in the upright position. With two crying babies on the plane, I was trying to relax and sleep as much as possible on the 12.5 hr flight. What bothered me even more is that when the woman asked the flight attendant to tell me to put my seat up, the flight attendant complied instead of telling the woman it was my seat to do as I wished. Why make the seats recline if they are going to bother the people behind? Why tell me to put my seat up if it was not a requirement for all (ie during take off or landing)? I did not appreciate this and it made my flight extremely uncomfortable."
Not sure why everyone has to go through literally 7 different security check points (not Qatars fault) but besides that, everything went very smooth.
Compared to other used airlines over more than 30 years, it was an excellent experience.
Flight was delayed at IAD Washington. Passengers were anxious as there was delay announcing about it.
Coach seats are just too cramped for an 14 hour and 45 minute flight. Not the airlines fault, that is just the way it is today. Great incentive to upgrade to Business Class, but that would have been an extra $970, not in the budget for my company. I will say this, the meals and flight attendants are world class, even in Coach. I had a blind woman sitting in front of me and the genuine care that the flight attendant proactively provided was heartwarming and inspirational. I was moved by the personal touch and genuinely sincere interest by the fight attendant in this woman's experience and safety. Every aspect of the journey, this particular flight attendant made the airline proud.
I could not able to travel because of the restrictions from srilanka to india, no notification was given to me about that. Then i changed my ticket to get there.
Pros: "The crew really cares about their passengers"
Cons: "No toilet available at gate due to enhanced security measures when flying to the USA."
Pros: "Attentive and friendly crew, leg room"
Cons: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Cons: "Be more professional"
Pros: "Excellent food choices, multiple meals, very fast boarding process, comfortable seats that recline much more than US domestic flights"
Cons: "My movie was a bit dicey, but thankfully I wanted to sleep anyway"
Pros: "The Q-suite is exceptionally comfortable and the door really does make a difference. I usually have difficulty sleeping but the isolation from aisle traffic and ambient noise reduction was enough to allow some very good sleep. Staff experience was also exceptional - friendly and highly competent, looking to go the extra mile. Food was great and full menu available upon request."
Cons: "I did not find a gap"
Cons: "Wheelchair was booked for me for both flight but i could not get that service. No one available for wheelchair. Very bad service."
Cons: "They are the best and air Canada should learn from them"
Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."
Pros: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Cons: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Cons: "Excellent service and stuff"
Cons: "Boarding process, and in-flight entertainment and wifi"
Pros: "Liked the smoothness on boarding and the organization. Keep it up!"
Cons: "Attitude of some of the flight attendants and more entertainment."
Pros: "Amazing crew, new planes"
Cons: "Food can be adjusted to the cuisine of the destination."
Pros: "Awesome leg room in economy. Helpful staff."
Cons: "Main courses weren’t all the great."
Pros: "The Crew was amazing, the service social excellent. The Seat were so cramp, the best sales point fort business class"
Cons: "More space for shoulder and legs. Espicially for a 11h flight"
Pros: "Qatar is impressive. The airbus was incredible."
Cons: "It would be noce for flight attendants to give coughing passengers a mask. 12 hours on a flight next to two sick people."
Pros: "Staff on the plane is fantastic."
Cons: "No option to pick a seat in economy class."
Pros: "Attentive service - woke me up before landing (as instructed) and served a meal."
Cons: "Boarding on Doha was chaotic"
Pros: "Staff was reasonable"
Cons: "Little to no leg room on a 15 hour flight while travel with kids was an extremely difficult/painful experience. International airlines have to stop squashing people in the economy class. That is insane."
Pros: "The food and service was wonderful! Easy smooth flight, made 9 hours fly by!"
Pros: "I REQUESTED vegetarian meal and did not get, just veggies salad was given and staff was just saying they are sorry, that is all they can do,, Not even a decent dessert even after I REQUESTED again for it,, don't know if I will travel again with QATAR"
Cons: "HOSPITAL LIKE FOOD GIVEN,"
Cons: "There was not enough tome to catch my connecting flight and I had to stay in the airport an additional 6 hours and had to stay the night in the hotel and then get to Portland on another airline 21 hours later than planned."
Pros: "First it was a brand new airplane and only that but it came with good food selection and enough spaces for tall guys like me ."
Cons: "I am a very experienced traveller. I always book an isle seat, especially for long flights (this was 12 hrs.), so that I can get up and stretch my legs etc. The couple sitting beside me were upset that I did not take the window seat. When it came time to sleep, the wife stretched out over her husbands legs, who was sitting beside me. This meant her feet were coming on top of my legs, and her legs were forcing her husbands legs into my space, touching my leg - I had to put a pillow between my leg and his leg. I asked the Qatar hostess if she could please ask the couple to change their positions, so that my seating space was respected, resulting in no body touching. The hostess replied that she was not permitted to ask the couple to change their positions and be more respectful. Fortunately there was another unreserved isle seat and I was able to move. Due to the fact that airplanes have become cultural melting pots, thousands of feet in the air, I think it would be peacefully beneficial too all, if a very discreet announcement could be made at the beginning of each flight regrading seating etiquette, respectfulness towards others etc. this could also be printed in the flight magazine. Thanks in advance."
Pros: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Cons: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."
Pros: "The entertainment console is dismal"
Cons: "Comfort of seat size has shrunk!!! Good grief."
Pros: "excellent service always a pleasure to fly with QATAR Airways"
Cons: "Few selection of food."
Cons: "The electronics ban on US-bound flights was handled poorly in Doha, resulting in multiple passes through the security check for many passengers, including two in my party. It left a bad impression that lingered, unfortunately."
Pros: "Good food includes veg."
Pros: "The seating, crew members, and entertainment was really good."
Cons: "I was given two options to choose from for brunch which were scrambled egg with sausage and paratha. Upon asking for paratha I was told that they ran out of Paratha. This happened very first time with me. Even though the crew provided me with excellent service I was surprised to hear the Qatar Airways could run out of food?"
Cons: "Food could have been better. Dessert was disappointing, more choice could have been good."
Cons: "no one came to help even after asking for assistance"
Pros: "The crew were so nice. But flights are very long, and coach is incredibly crowded & uncomfortable. Beverage service is frequent and generous with a good variety of fruit juices, soft drinks, red or white wine, etc."
Cons: "Using the video screen is a mystery tour - badly programmed. The Doha airport is an architect's Ego Trip and badly laid out, extremely long walks to get anywhere, ferocious prices for anything (carry snacks for your layover!). The smoking lounge doesn't even have a proper exhaust system so smoke permeates the terminal in the vicinity. Plus 4 bar stools hogged by rude, arrogant young Arab men who have NO respect or consideration for elders, disabled, etc. Incident with boarding passenger in Saigon was VERY badly handled & delayed departure over an hour, risking connections for a number of passengers. They cannot handle things well, yet crew is basically nice, kind. Food is AWFUL; saving grace is fresh fruit, roll & butter, yoghurt - the nice little side dishes."
Pros: "Everything is fine and have a wonderful time"
Cons: "The first flight of my journey was delayed which made me late for my next two connecting flights. I arrived on vacation a day late. Paid for a hotel and activities that I never used. My bag arrived 5 days late. I had to buy clothes on a daily basis which ate up more time and fun money. The airline gave me nothing except empty promises and dismissive apologies."
Cons: "As I missed this connection flight we were re routed to Cairo then Larnaca. We landed at 6:30pm and didn't get to our hotel until 8:30. Missed my friends wedding. It was a disaster. As a Qatar airway member I feel let down and am disappointed with the lack of interest shown by the airline in relation to an apology of any kind. What can be done about it. I've booked a trip to be a part of my friends special day and instead get to the reception as guest start leaving. I also get fined from the car hire company as they cancelled our hired car due to a no show and have ended up with a less inferior car as that's all they had left. No real apology given si is like to know what are you doing about it?"
Pros: "The entertainment and food was great. The service as well. They are very attentive to any request."
Cons: "When it was time to leave Doha, Qatar there was a massive delay which caused us to be late for any upcoming transfer in BKK. That told me that my would be delivered the next day. I am currently trying to figure out whether they have my bags or not."
Pros: "Excellent airline. Great experience. Easy. Professional. Efficient."
Pros: "Good crew. Great pilots."
Cons: "Food. Seat comfort."
Pros: "Very nice service roomy aircraft A350"
Pros: "Beautiful, new plane. Amazing, elegant, classy, patient crew. Lot so of nice customer service touches."
Cons: "The food could have been a bit more exciting, but it was solid."
Pros: "Flight was on time"
Cons: "Food Crew"
Cons: "One really bad movie."
Cons: "flight delayed as usual"
Pros: "I really enjoy this airline. The flight was good with good entertainment system. I like the provided pillow and blanket and they make sure the cabin is dark and quiet for sleeping. Food is decent with generous amounts and snacks always available to go and grab."
Cons: "I was fairly squished on this flight at 6'2" with my knees almost touching the seat in front of me. I had more space on another Cathay flight and I think I had a seat in the same class. I took off my shoes and that helped me get a little more room to spread my feet/legs out to get comfortable."
Pros: "The crew was readily available and was able to assist with everything needed"
Cons: "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
Pros: "Friendly staff and very accomodating"
Cons: "Did not enjoy the food choice, tv needed repairs"
Pros: "Very civilized flight from start to finish."
Pros: "Except for one time service everything else is good"
Pros: "Crew provided excellent service, seats were comfortable and food and drinks were great."
Pros: "Inflight entertainment was excellent! Staff were very attentive."
Cons: "More choices in food and more leg room or ability to put legs up, had very swollen feet!"
Pros: "Food is good. Snacks provided during the flight"
Cons: "One of my luggage’s was lost. It was returned 2 days after. I had important things there that needed to be brought to London the next day I came back to Newark"
Cons: "Landed in JFK instead of JFK because of flight delay to hongkong"
Pros: "Not much to like particularly for this flight."
Cons: "The crew was a bit rough."
Pros: "I am frequent air traveler that logs about 100k miles a year and this is the first time I felt like writing a review about an airline. I traveled with my 4 year old son on this trip. Excellent service, high quality food options and flight amenities. I really enjoyed the food as did my son. My son left his backpack behind on the first leg and the airline staff retreived it and delivered it to the lounge in less than 15 minutes. I was astounded and had almost given up on seeing the bag again, given my experience with other airlines in the past. This is going to be airline of choice for future trips!"
Pros: "Seats, entertainment selection, crew, food; & bathrooms were kept clean"
Cons: "Still hate the long flight"
Pros: "The flight staff was very curteous and helpful, that made a difference with the trip."
Cons: "The touch screen technology on the onflight entertainment was pretty bad. The movies played fine with no issue but navigating through the entertainment console was a pain since the touch screen responsiveness was so bad."
Pros: "I enjoyed the good check in service, and the excellent lounges. As always, the overall level of service on Cathay was good."
Cons: "The utterly appalling seats on Cathay's old B777s are unacceptable for a premium airline. Non-reclining economy seats which are desperately uncomfortable for any flight of more than 1 hour, and completely unsuitable for an overnight flight. These planes desperately need a refit. Best avoided until this has been completed. The flight was overbooked, and the cabin crew seemed stressed and very busy. As a long term frequent flyer with CX, this was a very disappointing experience."
Pros: "1st - boarding at hongkong was a pain. You line up at security just to transfer/transit. Then another line up to get inside the boarding area where they again check your ticket and boarding pass. Then theres another line at the gate where they scan your boarding pass. Just when you think you're done, there's another line right before you enter the plane where they check all the hand carry of the passengers. Overkill! 2nd - the crew - not very friendly at all. I noticed they spent more time chitchatting with the caucasian in front of me than with the rest of the asians around me. No smiles for the passengers - not even when they lined up to say hi and goodbye. They were just going through the motions. When they answered the call lights of the ladies in front and beside me, they were curt and abrupt. It was a good thing i didnt need them for anything. Then i happened to go to the restroom and i saw them chatting among themselves in the back while the bathroom was a mess. 3rd - seats were ok, but were narrower 4th - food was hot but the dinner wasnt appetizing at all - some kind of meatball/mashed potato slush. I could only eat less than a quarter of the entree. The breakfast was ok- egg was ok, the bacon was soggy and the sausage was not salty which was a plus. 5th - a lot of movie choices! Helped pass the time quickly"
Cons: "Bulk head seats. People walked over me all night including staff"
Pros: "The seats were comfortable in both flight , HK airport is clean , washroom are clean ,"
Cons: "The costumer service of pasific airline in HK airport and in Perth airport , were not skilled , I asked them many time if they can help me in my 10 hrs waiting time in HK airport with a food voucher or access to their lounge for rest and fresh in up , they said you bought your ticket this way and you accepted it , no voucher no access to lounge unless if you are business or first class !!"
Pros: "The crew on Cathay Pacific is really a cut above. they seem to have a genuine wish to see to the comfort of the passengers. It is also a pleasure to have so many choices for entertainment."
Cons: "The boarding from NY to Hong Kong was really well organized, with people in the back of the plane getting on first so that it was easy for everyone to get right in. This did not happen on the return flight from Hong Kong. Further, at one point we were rousted from the waiting room and made to go through a second inspection, having are bags searched again, and having random people go through especially invasive searches. Very unpleasant and unnerving as we were given no reason for this."
Pros: "Seats weren't much comfortable."
Cons: "Food wasn't bad but above average."
Pros: "Flight was delayed Made connection just in time"
Cons: "... Service was awful during the flight, and the second flight was delay for long time ...."
Pros: "Got me from point A to point B"
Cons: "No leg room for such a long flight. My knees were touching seat back of passenger in front of me without the seat leaning back. Attendants not readily available"
Cons: "Treatment by EVA staff when trying to transit from Kaohsiung to Shanghai flight. Very incompetent. Take 90 minutes for them to figure out how I can make simple transit. Terrible."
Pros: "They marched me and others through Hong Kong airport to just about make our transfer"
Cons: "But my bag evidently didn't make the transfer and came on the next flight. I'd rather have had the extra hour at Hong Kong airport rather than rush there and be stuck waiting an hour at Singapore."
Pros: "Crew were nice."
Cons: "Very bumpy ride, and about a third of the entertainment touch screens did not work, including my sister's. Crew were helpful though throughout and gave us and others a $50 voucher for our trouble."
Pros: "Comfortable seats, clean toilets, great service"
Cons: "Entertainment system is a little bit outdated. Not as good as was on the other flight where you can search for movies by keyword."
Pros: "Movie selection was fantastic!"
Pros: "The food and service"
Cons: "When we booked we asked for a child's meal and we advised of allergies. However I don't see why we would have to ask as we booked a child's seat and you have to provide the age which she is 4. When onboard from SYD/HKG and HKG/LONDON, NO meal was available for our child except for what everyone else was eating. She is anaphylaxis to shellfish, she was given shrimp!!!!! I am sure if she was given a child's meal she would not have got this. We were then told we have to advise the airline 12 hours before we fly that we want a child's meal. I am sorry but when travelling we should not have to do this and nor have we ever had to do it on any other airline. Poor poor poor!!!!"
Pros: "For a long flight, it was comforable."
Cons: "There could have had more fruit for snacks."
Pros: "Flight went up and down at the right time and place. Can't ask for much more than that. All else was very nice."
Pros: "It was a typical economy flight. Very long and nothing spectacular or terrible."
Cons: "The flight attendants seemed extremely frantic. They need to relax. I know it was lot of people to take care of but do things to make it easier. Don't let people bring 2 large bags EACH onto flights. Bring a garbage bag around instead of a tiny 5 inch X 5 inch tray when you are collecting 100s? of people's garbage. When departing a plane, I never have seen so much trash and nonsense all over the floor. Bringing a garbage bag around would definitely eliminate a majority of that, the tray was extremely impractical for such a large amount of passengers."
Pros: "Comfortable seating, good tasting meals, and excellent service!"
Cons: "My tray table was dirty...Given the quick flight change over it was not an issue. That's my only complaint!"
Pros: "Got upgraded to business BOS - HKG. Very nice!! Nice new feeling 777 also."
Pros: "The seat in the economy is very comfortable. The cabin is very clean."
Pros: "The crew was very attentive directing us to other bathrooms as needed. Sitting at the bulkhead helped a lot"
Cons: "The baby meal is ideal for infants between 6 and 12 months of age"
Pros: "The entertainment offering is excellent and the flight schedule into Sapporo is ideal."
Cons: "Staff are not as friendly and knowledgable as other airlines I have flown in Asia. Staff need to take control of the plane and have people prepare for take off a lot quicker than they do. I only experience this with Cathay and not other Asian airlines."
Pros: "Easy boarding!"
Cons: "Food could have been better"
Pros: "The entertainment system is quite good."
Cons: "The food, while hot, is not quite as good as ANA's offerings, but I was happy to have it. The chair cushions are also a bit thin on the bottom, or they are rather hard, but overall I found them otherwise fairly spacious."
Pros: "The booking crew was excellent, and helped me avoid delays that were caused by heavy rain in Taiwan the day of my travel so I could make my connection."
Pros: "I missed a connection due to bad weather, and the airline was well-prepared with hotel accommodation near the airport. They also put me on the next flight and checked through my baggage without any complaints or drama."