Daily cleaning, installation of cabin HEPA filters on flights from Montreal to New Mexico
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|August||Best time to beat the crowds (4% less expensive on average)|
|December||Most popular time to fly (8% more expensive on average)|
Average price round-trip
|C$ 611||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 337||or less|
Good deal one-way
|C$ 195||or less|
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Scores according to KAYAK customer reviews
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Pros: "Good experience"
Cons: "Better snacks"
Cons: "WiFi didn’t work at all."
Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"
Cons: "Better food offerings"
Pros: "Empty row!"
Cons: "Movie selection More new releases"
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Cons: "Gave confusing instructions on transfer"
Cons: "they let someone get off the plane and it delayed the flight an hour and a half which caused me to miss my connecting flight. I now have to sit for a 5 hour layover"
Pros: "Thankfully I had an Aisle Seat so I could move around a bit. Every seat was taken and it was like a sardine can."
Cons: "Very little leg room and of course as soon as we were in the Air the person in front of me reclined his seat all the way back so the Monitor was only a few inches from my face. This was my single major complaint. The food was not great but typical of an American Carrier. The foreign airlines do better on food. The last time I went to Europe I took WOW, the cheapest budget Airline and the leg room was MUCH better. You would think Delta could do better."
Pros: "The crew was polite but not overly friendly or welcoming."
Cons: "Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable."
Pros: "Friendly crew."
Cons: "Flight was fine."
Pros: "They were very helpful. I hurt my leg and am on crutches and they were extremely helpful to get me to my next gate in Minneapolis and to get me to baggage claim in Philadelphia."
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Pros: "Flew delta comfort, priority boarding, extra legroom, short flight so no meal included"
Cons: "nothing bad about this flight"
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Pros: "Comfort ability to board earlier and being able to relax in Sky Club with good choice of refreshments. Staff on plane were very attentive as responded quickly to requests. Check in was much quicker than previously and staff were very friendly. I like being able to get boarding passes online which makes boarding much easier. I liked having space for comfort by seat"
Cons: "Some airlines have free first suitcase for comfort. If you checked in a little later overhead bin may be filled."
Pros: "The crew were fantastic and tried their best the delay."
Cons: "Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight"
Pros: "Super friendly flight crew."
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."
Pros: "Flight attendants were great"
Cons: "We were moved to the Exit row, but the woman at the ticket desk said that the seats reclined...BUT they did not!! So, that was a bummer!"
Cons: "Not much to read"
Pros: "Did not wait for luggage."
Cons: "Food was marginal. Equipment had low ceiling under carry on shelf. No entertainment."
Cons: "Was unclear which zone was boarding. Legroom was comprised when passenger in immediate row ahead reclined seat early in flight."
Cons: "La incomodidad de los asientos además que la escala fue de más de 6 horas y fuimos los últimos en abordar. Para colmo los asientos fueron los últimos de la fila y ni siquiera eran reclinables. Creo que deben tomar en consideración a las personas que estamos tantas horas en la escala y permitirles abordar primero además de darles asientos más cómodos más aún si hemos comprado los boletos con tanto tiempo de anticipación."
Cons: "the inefficiency and extra steps required to travel. Quite lacking in smooth transition between flights, significantly below expectations relative to other airlines"
Pros: "Not applied"
Cons: "Not applied"
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Over all everything specially we got in earlier than expected"
Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Cons: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Pros: "Crew was nice."
Cons: "The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline."
Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Pros: "Flight crew was friendly."
Cons: "Flight delays due to maint crew not being onsite for 2 hours. Overbooked flights for both sides of trip"
Pros: "Same as above."
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Pros: "Helpful, and kind"
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "The service on board is always GREAT! in Aeromexico"
Cons: "The flight was canceled and we were put in another flight next night. But the staff in Buenos Aires run the situation chaotically and made mistakes that infuriated many passengers. They need more training to learn how to say "I am sorry" more often and know how to avoid getting into arguments with passengers."
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Cons: "Plane kinda of old. Just cookies and coffee"
Cons: "I was not aware, when I picked my seat, that we were ahead of the Emergency Exit. My seat was extremely uncomfortable."
Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Cons: "Flight was about 30 minutes late for a minor mechanical issue"
Pros: "I like nothing!!!!!"
Cons: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."
Pros: "Flights were on time."
Cons: "Seats are too small."
Pros: "The plane was super comfortable"
Cons: "Long check-in lines in Denver - there were two sky caps outside who had no line which allowed me to reach my gate in time. Otherwise I may have missed my flight"
Pros: "Crew nice- flight smooth"
Cons: "More leg room"
Pros: "On time"
Pros: "Awesome Customer Service"
Cons: "Nothing. Awesome Customer Service"
Pros: "Did good job"
Cons: "Bigger seats in economy"
Cons: "Boarded faster and a bigger plane to put roller bags in the over head bin instead of checking them"
Pros: "Seat upgrade."
Pros: "on time!!!!!!!!!!!!!!"
Cons: "small seating, freezing cold!!!!!!!!!!!!!!!!!!!!!"
Pros: "Great surprise at the end of a long travel day. New plane, great crew."
Cons: "Flight was late and caused me to miss my flight to Dallas."
Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."
Pros: "Attendants courteous and helpful. Flight efficiently handled by pilots"
Cons: "Remote gate required shuttle. Should have been made aware so as to allow sufficient time not to rush. Advance notice that normal size carry on doesnt fit and must be checked"
Cons: "I'm 6ft2in not enough leg room"
Pros: "Experience was fine, Flight was late leaving & plane seamed pretty old. The crew however is was very good."
Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"
Cons: "I'm a tall person and there wasn't an option to get a seat with any extra leg room. Additionally, the gate staff were not helpful or informative about the flight and rushed when it was time to board."
Pros: "Pilot sounded nice"
Cons: "Airline Attendant ride. Not 2 me. I stayed away from her seeing how she talked to other patrons. Yelling “get with the program. I’ll be watching you” for simple mistakes made before door of plane closed. Tried to talk elderly woman out of tea because she was lazy and didn’t bring hot water on her cart. Eventually brought it but why try to talk her out of it. Heavy set dark brown tall Attendant on flight 5874 Mesa Airlines. Lost my luggage. More and more friends, family & 1 flight expert says AA gets more complaints. Will try booking with another airline carrier in future unless absolute emergency to take AA. Worth $40.00 or more extra to get friendly service."
Pros: "American Airlines was fantastic. ALL personnel were professional yet friendly. They will be my airline of choice in the future."
Cons: "WEATHER! Any problem we experienced was weather related."
Cons: "Flight was 3- 4 hours late No food No reimbursement"
Pros: "Left on time, service was good."
Pros: "I got there on time and they didn't lose my luggage."
Cons: "The planes are too cramped, costs are too high, staff just love pointing out a carry on isn't a carry on even though it's sold as one and fits in every other airline's definition of one. Boarding process is ridiculous."
Cons: "American Airlines nor British airways honor kayaks booking codes in the event of an emergency"
Pros: "The crew and their understanding about our frustrations with delays"
Cons: "Repeated delays. Not AA’s fault."
Pros: "On-bard snacks and service"
Pros: "I had a great experience on my flight and the staff could NOT have done a better job. I want to thank everyone from the boarding gate to the deboarding gate, for such a nice experience. But listen up Americans, the entertainment would’ve been better, if one: the internet was free like it was in MEXICO! And two: the sound worked for the movies. (That might’ve been my fault... or my phone’s fault). But, the free texting was something only available in a country to which Donald Trump (the most patriotic American in his whole wide mind) thinks is so inferior! What’s up America? Can’t afford to give us free WiFi in our planes? I hear ya... What’re you gonna do Trump, build a wall around the United State’s overpriced internet service?!? Just kidding folks! I had a great flight!"
Cons: "I didn’t like nothing! Haha... see that just sounds cool and negative to say... but if you want to get technical and check my syntax and grammar and stuff, that means I DID like EVERYTHING! And I did! Thanks American I appreciate you!"
Cons: "I had to stand on stairs while crew served drinks! Windy on stairs. Unacceptable! I felt like a second class customer!"
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Cons: "I asked for water and juice, they just gave me juice"
Pros: "First time flyer with American airlines and the service was impeccable"
Cons: "Nothing to dislike"
Pros: "On time arrival at destination"
Cons: "No food entertainment or other amenities available"
Pros: "Quiet plane."
Cons: "No local temperature control, back of plane too cold, middle too hot. No air vents at seats. 3 hours with no drink service, went to back asked for a diet coke, was told no. Flight attendant who was in the back would not give me one, said they were doing water service now and I should wait."
Pros: "Full flight, crew worked timely"
Pros: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
Pros: "Comfortable seats. Recovered lost time en route."
Cons: "Delayed due to maintenance issue. Little in flight purchase options for food."
Pros: "Didn't have to turn around & come back like other flight. Still got to my destination in time."
Cons: "hour delay because too hot to land in El Paso, only then did they need to fuel the plane, then realized plane was overweight, made me wonder if making it up or really hadn't thought it out."
Pros: "Companion in flight nice Korean girl... We chatted trough all flight time"
Cons: "Arrived and luggage did not arrive and had to open a claim and had to go back to pick my luggage next day, not pleasant considering I live in Juarez Mexico and had to cross the border all tired and fed up with this incident"
Pros: "No hassle. Drinks provided. No complaints."
Pros: "Our flight was cancelled"
Cons: "Our flight was cancelled And rescheduled and we were not notified. We missed our flight. The next flight was the following day. We missed a day of vacation and $500 a day hotel fees. We felt we should be reimbursed for our flight but the person we talked to wasn't too helpful."
Pros: "Seating was surprisingly comfortable (S80). Left the gate about 4min early. Arrived at destination about 18min early. Full can of soda/juice offered rather than a single cup."
Cons: "Limited overhead storage (S80)."
Cons: "No place to put my purse!"
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "Flight on time"
Cons: "Need better crew the lady serving the snacks looked moody."
Pros: "I was there 35 minutes early at the kiosk, checked in then it said unfortunately you missed your flight."
Pros: "Nothing positive to say"
Cons: "Originating flight was delayed, so missed connection in Montreal and had to be rerouted. After going through 5 airports to reach our final destination, we finally made it - without our luggage!!! To make matters worse, the complete and extreme lack of empathy on behalf of Air Canada's customer service desk was less than appreciated by us.... As it turns out, Air Canada was aware all along that we would miss our connection; however, they still had us board our originating flight. The gate agent should have been conscientious and informed us that the delay was ongoing with our flight being number 22+ on the tarmac to take off, thus guaranteeing our missed connection. They should have rebooked us on another flight from our original destination vs rebooking us upon arrival in Montreal to miss further connecting flights. Very disappointed!!!!! Based on this experience alone, never again will I or my family travel Air Canada."
Cons: "I was simply trying to relieve myself using the restroom in the back. I had held it in the entire time during take off but I desperately needed to go. The seatbelt sign stayed on for an eternity so I decided to get up to go when I felt it might be ok. Another gentleman also did so, he didn't get yelled at but I got an earful from the flight attendant and she assumed I didn't speak English because I couldn't respond while trying to hold my nladder."
Pros: "They provided a meal, a snack, and plenty of beverages. The crew was pleasant, attentive, and helpful."
Cons: "Our flight was delayed three hours. My flight and one other were the last to leave that night. There were no TVs on this flight. The only way to watch movies was on a smart phone or electronic device through their app. My poor old fashioned dad, didn't bring his phone so he would have just sat there for seven and a half hours if I didn't let him borrow mine. AirCanada's alternative is to rent an iPad from them, just another way for airline companies to get money out of us. The movie choices on their app were bad and older. International flights usually have new movies to so it is less likely passengers have seen them already."
Pros: "Superb flight and landing"
Pros: "Flight crew was nice and helpful."
Cons: "The in-flight viewing service was not functioning. For an entire 6 hours and half, we couldn't watch movies or anything else."
Pros: "This was a boring flight which is a good thing, no drama, no mechanical problems, no weather problems. More leg room than an overseas flight."
Cons: "There was some confusion during boarding."
Cons: "another delay"
Pros: "Help provided by the whole staff"
Cons: "This flight was two and a half hours late. We lost an hour and 45 minutes due to a mechanical problem with our airplane, then lost another 45 minutes due to a storm in Toronto. Air Canada blamed the weather for our late arrival, my missed connection and claimed no responsabilility for the fact that my trip ended up taking more than 24 hours when it was supposed to take about 9 hours. Also, there was the matter of the lost luggage which was a carry on that I accepted to have checked as the Air Canada staff seemed desperate to check our carry ons on a full flight to Toronto from Montreal. I ended up spending the night in the Vancouver airport without access to my luggage."
Cons: "my flights were delayed, crew could not help me find a hotel, instead had to sleep at the airport, plus my luggage was lost and still no idea what is going on. Had to miss work due to my flight being delayed, was supposed to fly from montreal at 4:30pm to Toronto, then catch my flight to Los Angeles, flight was missed due to weather. got to Toronto and missed my flight, the line to get help was absolutely ridiculous, stood there for 3 hrs along with other travelers. They booked me a flight from Toronto to Calgary but it was for the next day at 410pm on august 1st!!! I had to sleep on the airport floor and spend my whole day there instead of being home with my family I honestly would love a refund..."
Pros: "Very good crue"
Cons: "Very concientiousvAiur Canada employees"
Pros: "The counter assistant was very, very nice."
Cons: "It is good that the flight was very short. The seats were crammed together and the plane was very small. I felt like I was in a sardine can."
Pros: "Service flight on time food"
Cons: "No movies for 7 hour flight"
Cons: "delayed. no explanation for a long time. no agent at gate for alot of the time."
Cons: "No entertainment no snacks no checked in luggage. You have to pay to rent iPad to watch inflight movies as pay for earphones. Air Canada has become a premium priced airline with extra low cost /no frills service. Sad and disappointing. Last time I am flying with AC. Rather book cheaper airlines and know what to expect than pay a premium and get even less than the low cost option. Boarding staff was rude pushing people etc"
Cons: "Gate change but no announcement"
Pros: "We flew Toronto to Milan"
Cons: "Air canada doesn't know how to run an airline and should stop trying. They are hurting all of their passengers,and they do not care."
Pros: "Staff was very helpful and kind"
Pros: "We received generous vouchers, when our flight was delayed prior to its cancellation."
Cons: "The only disappointing thing about our flight was the cancellation without warning and explanation. We then had to work to get on a new flight as some of our party were not automatically re-booked."
Pros: "Cabin service was pleasant and professional, ambient lighting dimmed for sleeping (it was quite late), restrooms were clean, and seats were comfortable."
Cons: "Delayed departure"
Pros: "Loved the direct flight! Landed ahead of schedule which facilitated my workday."
Pros: "The flight attendants were very pleasant and helpful. My entertainment app was not letting me play a movies so they gave me a tablet for free. I thought that was very nice customer service."
Cons: "Nor enough moxie choices and mostly old ones. The exact same ones were playing on my return flight. The food options were not great. Not enough of a selection. Also my daughter and I were assigned seats apart and I felt not enough was done to help us sit together. We had to handle it ourselves once on the plane."
Pros: "Seats are quite comfortable. Flight was on time."
Cons: "Suitcase costs money. Food was ok. No headphones for entertainment. I felt it was like a low cost flght but we paid a regular price."
Cons: "Flight was delayed for several hours, while the crew assured us it was on the way. When it landed they still said it was being prepped. Then at 10pm or so, they said it was cancelled. Then we waited another hour and a half to speak to representatives and get our hotels. Then another hour to the hotel to go to sleep. Because I had to be back at the airport in 7 hours to catch the next flight. It would have taken me 2 hours to drive to Seattle from Vancouver."
Pros: "Dinner was ok, Breakfast and coffee were horrrible"
Cons: "Very rude staff, would not do anything I asked and responded with attitude"
Pros: "pleasant staff / flight attendants."
Cons: "i was unlucky to get young noisy kids behind me and in my row each flight. but that is nothing Air Canada can do anything about."
Pros: "Wireless was free and we were able to log on to the entertainment website to watch movies."
Cons: "Each chair didn't have a tv. There weren't any plugs to keep electronics charged up."
Pros: "Their staff is extremely friendly and helpful, but they can only do what is within corporate rules to help you. Their corporate policies are NOT GOOD!"
Cons: "Flying Air Canada is horrible! They nickel & dime you to the point of tears. They charged me $15 per leg to make advanced seat assignments ($60 total) then changed my flights and put me in middle seats on two legs without asking me - I didn't find out until I was ready to board and they called my name to come to the gate desk! They also charge $33+ US to check one bag. If you go over the 50 lb weight limit they charge $100. By the time you add it all up, I could have flown on Delta through the US for less. Trying to get my seat selection fees reimbursed was very difficult; At the airport, they told me to go online and ask for a refund; Online, I couldn't find the way to get to the refund link; Called Customer service again, who gave me an 800# to call for a refund; the person on the 800 # told me I had to request it online but walked me through it to find the refund link; I filled in the online request and was told by automatic reply that Air Canada would investigate it and get back to me within 3-4 weeks. Ugh! No more Air Canada for me!"
Pros: "The crew was very nice. The return seizing was great, also, with the check-in person ensuring I could sit alone."
Cons: "I still deplore that we are not given a glass of wine or a beer. Come on. Such a small gesture would make such a difference."
Pros: "Very nice plane, great service and smooth flight."
Pros: "Flight staff was nice."
Cons: "The plane was VERY tight. It is probably the plane with the least amount of legroom I have been on, very uncomfortable. The flight staff, although nice, was uninformed of the necessary paperwork to enter the DR and, as we landed, it made a big mess because no one knew what they needed and had to start filling out paperwork all at once."
Pros: "Short flight so can't say much. Lol"
Pros: "I wish my INTERNATIONAL flight on Air Canada had been as nice as my flights within Canada and the US. The international flight had no screen to watch movies, etc. theis flight within Canada was very pleasant. The boarding delay was bad, but the flight was fine."
Cons: "Crowded space at Montreal airport and long delay.seemed chaotic"
Cons: "they lost my luggage and their customer service person is not friendly or helpful."
Pros: "Service was on time & staff was friendly and helpful."
Cons: "On the flight back, we had to wait on the airplane for a good hour before we could disembark. But that was due to heavy traffic at the airport and not the fault of the airline."
Pros: "The flight was no cancel because the weather"
Cons: "Waiting too much after landing in LGA"
Cons: "One of my three flights was unnecessarily delayed by two hours, enough that I missed my last connection and had to stay overnight in Vancouver. There were no technical complications or weather complications. It was simply because something had been misscheduled and the flight crew needed a longer rest time between flights. This is completely avoidable, and the attendent who checked me in even said so. While the hotel and shuttle were paid for, Air Canada only gave me a $7 breakfast voucher, which was only redeemable at the hotel's measly breakfast counter rather than anywhere in the airport. For the unnecessary delays I had to deal with, i should had received more credit. This was an utterly disappointing travel experience."
Cons: "Constant gate changes. Getting a seat number assigned was tedious"
Pros: "My flight from Orlando to Montreal was comfortable and convenient. Boarding went smoothly."
Cons: "The overhead bins were surprisingly small so take that into consideration when packing your carry on. Staff was tolerable but not particularly polite or welcoming."
Pros: "Professional fight attendants, very nice."
Cons: "The flight took off late but most of the lost time was made up during the flight time."
Pros: "Crew quite courteous and helpful. Smooth flight and landing. Pleased overall."
Pros: "Efficient and helpful."
Cons: "Air Canada failed to transfer my bag from flight 1 to connecting flight 2. This not only happened to me but to other people traveling on the same connecting flight as well. My bag was delivered later then the promised time, it was also returned damaged. It is now almost one week since I have taken my flight and I am unable to process a claim because they have not updated my file via their Bag Tracer program. It is clear that they still have a lot of work to do to be considered a real commercial air line company"
Cons: "Nice flight"
Pros: "everything was perfect"
Cons: "We had to purchase food ."
Pros: "2 seats together"
Cons: "no wine with dinner awful service felt we were bothering the staff movies on AC app were awful food was awful damaged brand new luggage and said they didn't cover the damage awful awful awful"
Pros: "The crew was nice. That's about it."
Cons: "Flight left late. Customer service at ticketing were nasty and rude. Was charged 25 dollars to check a bag on a international flight. The layover in Toronto was a nightmare!! The whole process of customs, rechecking your bag, and Canadian security was way too long and cumbersome. On top of that my flight to the US ended up leaving 1.5 hrs late and most of the wait time no gate attendant was even there."
Pros: "AC gave special seats for free when we told our travel agent that we did'nt like to be seated in the back of the plane. V"
Pros: "Very easy checkin, nice aircraft, very clean, friendly staff."
Pros: "The flight was easy and quick. These small planes are actually pretty comfortable."
Cons: "Waiting for a gate in Chicago is never fun. Most people on the plane seemed to have tight connections, and I'm guessing most of us missed them. I only made mine because the next flight was delayed."
Pros: "Ease of finding gate"
Cons: "There were several cases of couple who purchased tickets together were separated on the plane & no one knew why they were arranged that way. No solution offered at counter."
Cons: "Rough landing in Washington, smell of kerosene in Sao Paulo flight, otherwise good."
Pros: "What did I like? Nothing. It was United Airlines, and it has been a long time since there was ANYTHING to like about United. Usually, the best one can hope for is that there is plenty to TOLERATE. Unfortunately, this trip did not rise to that standard."
Cons: "UA to Denver cancelled due to maint, issue. Re-booked thru LAX on Delta. Arrived 12 AM vs. planned 6 PM (w/ 7 AM meeting the next day). Delta is 6-block walk outdoors from United at LAX. TSA pre-check didn't show on the Delta ticket issued by United, leading to another hassle at Security."
Cons: "All of my fligts has been delayed and resceduled, so instead of 18 hours to go to hawaii, it took me 36h"
Pros: "Things were new"
Cons: "Seats were smaller, legroom was less, seatbacks when fully upright push your heard forward so when I fell asleep, my head kept falling, NO FREE ENTERTAINMENT. They tell you to download the app mid-flight to get free entertainment, but you need to pay for wifi to access the app store."
Pros: "It was a short flight"
Cons: "The persons sitting next to me"
Cons: "Far away Gate"
Pros: "The flight crew was courteous and efficient."
Cons: "The boarding time lasted an hour as the front desk staff at the gate insisted that I needed a visa travel document for my connection in China (multiple leg journey). What they failed to realize is that nobody needs a visa for China if they’re connecting in transit. It took a phone call and 3 staff members to sort things out. Not something that I want to deal with at 5:00 am. Moreover, due to the de icing, the flight was late and i just made it to my connecting flight in Newark. It was quite a hair-raising experience overall."
Cons: "Smoke on the plane crazy delay"
Pros: "comfortable seat"
Cons: "delayed 2.5 hrs, stood in jetway for 15 mins while crew fixed seatbelt issue. snack was poor; limited options for soda, small pour & only pretzels as snack!"
Cons: "Had a one hour delay on thtarmac waiting for de-icing...weather related."
Pros: "Good progress info in-flight from cockpit"
Cons: "TSA lines at SFO Terminal 3 are a zoo, precheck included. United gates had no facilities available to plug in a charger. C'mon folks, it's 2017, one wall outlet with two kids sprawled on the carpet next to it isn't enough. The 'grab a snack' box had one crumpled cellophane package of peanut butter crackers. Yum."
Cons: "I appreciate the in-flight entertainment idea, but the execution leaves something to be desired."
Cons: "Personal entertainment did not work. Most first and business class airlines have a screen to see the movies."
Cons: "some folks didn't use ear phones watching shows so i had to hear annoying entail mentioned selections. I had ear plugs fortunately :) didn't find anything I'd watch in entertainment. enjoy learning/science/documentaries"
Pros: "The attendants tried to be cheerful in a difficult situation."
Cons: "Once we were boarded we waited for a long time in a crowded stifling hot plane. Requests to the crew were met with helplessness on their part!"
Pros: "Seats were very roomy and pilot did a great job!. Boarding went great!"
Cons: "We were stuck on tarmac but this was weather related. No gluten free snacks. Some crew was nice others less so."
Cons: "It was a long delay, which meant I missed my connection at O'Hare even though I had a 3 hour window."
Pros: "There were no delays"
Cons: "Even for a smaller person like myself, it was quite cramped--moreso than what I've noted in the past"
Pros: "Really fast and efficient boarding"
Cons: "The flight was really bumpy which I realize isn't anyone's fault but I couldn't wait till we landed...also they announced that as soon as we were at a certain altitude they would begin beverage service....which I was really looking forward too , and then ten minutes later they announced that they were cancelling beverage service."
Pros: "Crew was nice"
Cons: "Flight was 4 hours late. The seat was so small, I could not open the tablet (folding tablet in armrest). I am 6" tall and medium built. That tablet can only fit a kid"
Pros: "We arrived on time and I had no problems ."
Cons: "Everything was ok."
Cons: "Delayed delayed delayed"
Pros: "Everything went smoothly and as planned."
Cons: "nothing to complain about on this flight."
Pros: "It was on time and I had no problems whatsoever."
Pros: "The crew was polite and courteous. Aircraft was clean. The flight even landed way ahead of schedule. Overall a great return flight"
Cons: "The food seemed overpriced for what it was. I passed as it didn't look very appealing."
Pros: "Only good thing was the flight was fast and on flight staff friendly."
Cons: "Flight to Denver was supposed to leave from Albuquerque at 9:55. Screen said flight was on time. No rep at desk and screen changes to Houston and only way we found out our flight was delayed because the plane was diverted to Durango is because another passenger called United. Finally at a quarter till 11am the screen at the gate changed back to Denver but still said 9:55am departure flight on time but united's website stated flight delayed till 11:55am. Upon return to Albuquerque from Denver bag was not on my flight so I had to hang out in Albuquerque although, I live an hour away because I have prescription meds in my checked bag I need to take 4 times daily. Would not fly United again"
Pros: "Boarding was quick, staff was friendly and helpful."
Cons: "No in flight entertainment..."
Pros: "Again, great staff at the gate and crew aboard. Short flight but very comfortable."
Cons: "It was freezing!"
Pros: "The crew was very courteous and kept us up to date."
Cons: "I did not like that both planes they put us on were broken. We were very delayed"
Pros: "friendly flight crew. good informations nice plain"
Cons: "- entertanment only with pay??? this is a step backwords...."
Pros: "Flight attendants tried.. United booked a hotel room for the night."
Cons: "Poor communication on gate change. Delay on flight boarding, and there were issues with engine. Stuck on the tarmac with no AC, they had us off-boarded since everyone was sweating. Reboarded after, no AC still until takeoff. Delayed more than two hours- this was last flight, and caused me to miss connection flight. Was supposed to arrive in final destination at 11pm that night- ended up getting there at 9:40AM next day."
Pros: "On time both ways"
Pros: "Bad good, good service but 5 hours delay"
Cons: "The airplane food and the delay in Chicago"
Pros: "I liked the fact that it was a direct flight and the departure and arrival times were just perfect. I really liked the cookies they had. If I had wanted to use it, there was WiFi available."
Cons: "We took off late due to mechanical problems and I think the practice of allowing first class passengers to board first and then get in the way of other people trying to board later is inefficient."
Pros: "Can't really remember if I liked anything."
Cons: "Unfriendly crew. Flight delayed by more then 2 hours. We were moved from gate to gate 2-3 times. Totally disorganized."
Pros: "The flight was safe, the crew courteous. Why persist in jamming people into seating that is uncomfortable and unhealthy."
Cons: "Why persist in jamming people into seating that is uncomfortable and unhealthy."
Pros: "Okay crew."
Cons: "Cramped, uncomfortable seating. Departure time and gate changes."
Cons: "When traveling with a service animal, it's kind of a given that I would be seated where there would be room for my dog. My dog is 70 pounds. There was no room for him to sit in front of me. The flight attendant just says "he can't sit in the isle". I asked her where would you like him to go? She says "not in the isle". A 2nd attendant was able to move me to a front row where there was space for him to sit on the floor in front of me."
Pros: "Never on Air Canada again. Food was miserable. They literally told me that they ran out of food (on the flight from Montreal to Casablanca). No kidding. They told us that the flight was full and no more food was available! When we asked for water, they did not bring water. I am not sure if they were out of water because the flight was full! That would be something! Bathrooms were not usable. Utterly dirty. My six-year old daughter refused to use the bathrooms. Water was flowing and the smell was horrible. They should clean that. I can go on but what is the point???"
Cons: "The list would be too long. So, what did I like is a better question in this case. Honestly, I am not even sure if I liked anything. I mean some people were nice, but why? Do I expect people to be rude? I mean, I need to like something extraordinary, something that others don't do. I can't remember anything remarkable. Just nothing."
Pros: "The crew was very nice, the food was good and boarding was quick."
Cons: "The seats were terribly uncomfortable, and the WiFi was expensive. Plus, when I got to my destination, my suitcase has been damaged and a few items were missing."
Pros: "No problem flight"
Cons: "Announcements from cockpit inaudible"
Pros: "Left and got into destination early"
Pros: "My first trip as a handicapped traveler. All airline staff made me feel comfortable and welcome."
Cons: "In the Denver airport one of the wheelchair pushers let me stranded. The airline staff came to my rescue and got me to the restrooms and down the ramp to the airplane to Albuquerque."
Pros: "Was on a larger regional small jet. The service was great. Lots of legroom."
Pros: "The crew were professional"
Cons: "The worst thing is that they schedule a CRJ-70 on this flight. This would be tolerable if the obvious alternative was a turboprop, as if Montreal were a small town, like Flin Flon. But it is not; it is a large and important city, and it stinks that the demand is so low that airlines must use small aircraft on these routes. Is it because Canadian taxes are so high on airlines that fares in turn must be high and not stimulate demand? I can't think of any other reason connecting cities this size would be on crappy little aircraft rather than on at least an A320/737 family aircraft. The problem is that there is not enough room in the overhead bins to fit rollaboards, even small ones like mine. So they have to "gate check" the bag, which does not always reappear at the gate at the destination. Less bad than the choice of aircraft was the fact that after we pushed back, they couldn't get an engine started, so they cancelled the flight and reaccommodated us on a later flight."
Cons: "United double charged me for the same flight! When I called customer service I was left on hold for a long time and received no explanation or refund. Such a terrible airline experience."
Airlines flying from Montreal to New Mexico have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Montreal to New Mexico
Masks required on board, masks provided on flights from Montreal to New Mexico
Social distancing seating
Middle seats unavailable to book on flights from Montreal to New Mexico
Testing for antibodies, testing for symptoms for flights from Montreal to New Mexico
Waiving of change fees. Search flexible flights from Montreal to New Mexico