Pros: "Everything is perfect."
Cons: "Nothing to complain, simply perfect."
Cons: "Food was not enough and it was served after very long hours."
Cons: "While boarding the flight from Dubai to Houston, no one announced about family boarding. About a quarter of the flight had boarded before we decided to get in the line ourselves, and they took us in without any questions. It would have been better if an announcement for family boarding was made. The Dubai to Houston crew could have been more friendly and welcoming."
Cons: "The entertainment system did not work properly"
Cons: "The crew was good, but the attentiveness of the crew on the second leg was amazing"
Cons: "Accommodation @ Dubai extra bonus Superb"
Cons: "Love Emirates - would fly it everywhere if I could!"
Pros: "The time of the plane itself was nice and the ride was quick"
Cons: "The food potions were poor expected more from emirates... I took the same flight to LHR how ever this flight was not cleaned properly and the chairs were uncomfortable... I was sitting at the exit and my luggage bins were filled with blankets hence I had to put my carryon at the end of the plane"
Cons: "No comments"
Pros: "nothing out of ordinary"
Cons: "The aircraft has no or little serviceable inflight entertainment. The food offered on board is really bad. Any additional water has to be paid for"
Pros: "Smooth flight; Staff helpful and professional Got to tour Dubai with.Arabian Adventures who partner with Emirates."
Cons: "Flight too long..."
Pros: "Entertainment and great inflight staff service."
Cons: "Food needs a bit more innovation."
Pros: "The seats with enough legs room"
Cons: "It was so difficult to find the restrooms. There were few of them in a big airport that made a long line and difficult for kids"
Pros: "It was unlike any other flight. It’s a luxury in air. Seating was so comfortable, lots of space to move around. Great perks for a 14 hours trip."
Pros: "I liked the passengers"
Cons: "dirty toilets,clogged,seats dirty,crew not enthousiastic, left overs from previews passengers,expired candies."
Pros: "On board crew personable and trying to do a good job. No one on the ground seems to have a clue."
Cons: "Boarding is shambolic - no signs, no announcements, no disciplined queuing system. Business class sears old-fashioned, not horizontal, uncomfortable. Impossible to get to first class lounge until the Emirates desk opens (we had a 5-hour wait before we could go to security as we couldn’t go through until the desk opened to take checked luggage. They appear unfamiliar with boarding passes on the phone - wanted paper ones."
Pros: "The crews"
Cons: "The wifi is bad the food is bad im in business class"
Pros: "Long but ok"
Cons: "There is no reason to not like it."
Cons: "flight was delayed for 4 plus hours after they started the boarding process! food was ok."
Pros: "My flight left on time and from the moment I was greeted upon entering the A380 Airbus, I knew I was in for something very special. As prepared for departure, blankets and pillows were distributed amongst the passengers. Once in flight, dinner and in the morning, breakfast. And, throughout the night, the flight attendants attended to passenger requests for beverages and snacks. The plane was clean and, maybe I need to compliment my fellow passengers also, for the washrooms were clean and well maintained. We arrived on time and the trip seemed rather short with the entertainment of movies, news and inflight updates. Thanks again Emerates...you have brought back flying to it's original objective to give service and a safe means of travel. See you soon. Philip Dorn"
Pros: "Need a little more leg room. Staff made sure the toilets were clean."
Cons: "No footrest."
Pros: "I got upgraded to business class"
Cons: "high price and long waiting time"
Cons: "The entertainment was giving some issues and the staff tried to resolve it. Eventually it came right by it self..."
Cons: "Flight from Chennai was delayed. So had a mad rush to catch the connecting flight to Seattle"
Pros: "Best airline so far for economy long haul flight, was emerites flight"
Cons: "No Arabs on board but everything in Arabic, no real issues. Would have been hard for my Thai girl to navigate on her own"
Pros: "quality and friendship"
Cons: "Electronic Entert can be more accessible More access to news"
Pros: "Staff was excellent. Food good. Great choice of movies."
Cons: "Bigger and more comfortable seats."
Pros: "Decent food, real utensils, free wine, excellent entertainment system, free limited wifi. Try finding that on a budget airline"
Pros: "Beautiful, clean aircraft with multilingual staff-great entertainment choices"
Cons: "Nothing's ng"
Pros: "The air hostesses were really sweet and receptive. They cared a lot."
Cons: "Food could be improved on long-haul flights. I was hungry."
Pros: "- Friendly crew, they managed to get my wife and I to sit together against all odds - Seats are more comfortable than other A380 configurations"
Cons: "- Crew's organization was confusing and all meals and services got surprisingly long to complete. - Most of the time there were no drinks available for passengers to grab and go, and you had to ask specifically even to get water. - Outside of the scheduled meals, there were very few passes to offer drinks to passengers - Entertainment system had great choices but the system ran with lag and lost frames every few seconds (not only in mine, but rather across the cabin)"
Pros: "This was our first time flying Emirates and it will not be our last. The staff, service and experience has been very pleasant."
Cons: "Seat a little uncomfortable even with mattress. Food not great."
Cons: "We waited for our luggage more than one hour which was more than the flight time from Bahrain to Dubai. That is why I described my trip as poor"
Pros: "Staff and the choice of movies in the entertainment system."
Cons: "The food could be better. Should provide choice of fruits, salad, yogurt etc."
Pros: "I like the confirt and the on time flight."
Cons: "As I'm pilot and being my first flight in a A380, I would like to visit the plane what was denied by a cabin crew."
Pros: "Emirates is my carrier of choice, and that's due to their continued service standards, friendliness and rates. This flight was pretty empty so service was even better and I was able to spread myself out. Also, well done to the crew. They continue to maintain high standards."
Cons: "This is the first time it's happened to me, but I was scheduled to leave Oslo on Wednesday, but Emirates cancelled my flight and put me on the next one. It would have been alright had they offered some sort of compensation or made it up to me in one way or another, but that was not going to happen. They cancelled and the cost was on me (as per the T's & C's I was told) and that was pretty much that. Here's a hint, it seems like their Scandinavian flights are underperforming and in a cost saving effort, they're randomly cancelling flights. I subsequently found out they did it to someone else in the area causing them to miss two days of a pre-booked vacation. So, if they cancel, it's going to cost you a lot more in a city like Oslo to wait a day - not to mention the costs involved in missing work or vacation, so maybe shop around then. I still like Emirates, but I'm feeling a little burnt after this episode."
Pros: "Emirates is easily the beeeest airline out there. Their economy beats almost every other airline, and their rewards system is fantastic (truly rewarding -- I get free flights all the time for being a Skywards Silver member). The food is so much better than other airlines too. I ordered a vegan meal and their vegan meals over the past 6 years went from absolutely awful to incredibly delicious and gourmet. Their entertainment system is also the best Ive seen across all airlines. They have movies that are literally still in theaters, as well as old classics, comedies, horrors, tv shows, world movies in every language, audiobooks, meditation guides and more. The crew is totally accommodating. Happy to keep flying on Emirates for every flight !"
Cons: "I haaaate that there are no footrests. It literally makes the biggest difference. These flights are always so long and its impossible to sleep unless you have three or so seats in a row to yourself."
Cons: "I got food poisoning on this flight. Cramped in the middle seat for 14 hours while throwing up was not pleasant."
Pros: "Everything is wonderful"
Cons: "Tight Economy Class seats"
Cons: "Screen was black and white most of flight"
Cons: "Can you enforce the team NOT to throw the luggage to keep on the belt(s) as you guys don't have to."
Cons: "Food came before alcohol :)"
Pros: "The Crew were wonderful and tried in every way to make us comfortable."
Cons: "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"
Pros: "The food was amazing and the crew was great from Chicago to Instanbul."
Cons: "Boarding seemed a bit unorganized and the crew from Instanbul to Zurich spoke very little English."
Cons: "Uncomfortable seats. Very uncomfortable ride. Everything else was good but it’s becoming hard to fly this way."
Cons: "Turkish food and coffee are amazing"
Pros: "Crew was very good and the food excellent."
Cons: "Seat space is a little small."
Pros: "The crew were excellent! Always smiling and attentive. Particularly attentive and compassionate towards older passengers and mom’s with children. Kept the restrooms clean/tidy! They made me feel as if I were in 1st class!! Thank you Crew members! You made a difficult journey for me a pleasure!"
Cons: "The seats!! We’re too squeezed together!! We all found it difficult to breathe, as we felt like “SARDINES” packed neatly in a can!! Which also made it difficult for leg room. I tried to not recline my seat, as I knew how I felt when passenger in front of me reclined his seat. Please, try to give us a little more space !!"
Pros: "the onboard entertainment system is poor: you don't have your personal screen, and the only programmes available are the saftey video and airline's ads. The flight was delayed for 20 minutes at the start however it arrived on time. So that was not really an issue."
Cons: "The crew are professioanl and the service is OK although you need to ask for your tea/coffee. The food isn't amazing but it meets my expectation about the short flight cuisine."
Pros: "Good crew. Clean"
Cons: "A little late"
Pros: "Food & entertainment"
Cons: "Boarding, narrow seats for a 7 hours flight & lost baggage"
Pros: "Crew and flight itself was great."
Cons: "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
Pros: "almost nothing."
Cons: "The same food every time and its not high quality - even in Business class. The business class seats are uncomfortable, they don't recline far enough or provide adequate leg and foot support. The breakfast is not good at all and they seem to fry or provide stale croissants and danishes - they are always so hard and difficult to eat."
Cons: "Tell passengers the truth from the start!"
Pros: "Same as above"
Cons: "No air or ventilation on the flight. I took four flights on this trip and all were hot and uncomfortable. Space was very tight. I’m not very tall, yet I was struggling to get comfortable or even eat in the small space of my seat."
Pros: "Good connection from SFO to TLV. Good service good food"
Cons: "No problem"
Pros: "Helpful crew, good food, comfortable seat."
Pros: "The WIFI was very strong and condition of the aircraft"
Pros: "Good comfort, staff friendly and smiling. Passport control, security and boarding were straightforward."
Cons: "No boarding pass available online in advance for flights from Nicosia (neither electronic nor printed). Only to be collected at the airport. As a result , although I had no hold luggage (only cabin bag), I had to queue at the check-in/drop-baggage desk to obtain my boarding pass! This is the old prehistoric system dating back to the last century."
Pros: "Very impressed! So impressed that actually called home to tell others to make sure they booked through Turkish airline for their travel next month!"
Pros: "Food was good conpared to other airline companies. Entertainment was good too, lot of choice."
Cons: "Some flight attendants were impatient/looked unhappy."
Cons: "Flight was delayed 2 hours before take off."
Cons: "The service was very professional."
Pros: "Comfortable seat. Food acceptable."
Cons: "Computers were down for more than 2 hours. I have a disability and I was told to seat and someone would come with a wheelchair when the problem would be solved. They completely forgot about me. When I saw that the people had boarded, I went to the counter asking for the wheelchair. They sent me to Egypt Air to request it. Of course Egypt Air said I was not their passenger, so I should request the chair to my airline. I tell the man from Egypt air to talk directly to his colleagues in Turkish Airways. He is angry and tells me he's doing me the favor of getting the chair even if it's not his job, so i should be very thankful. He requested the chair and sat me on it. Kept telling me I should be thankful to him, even if it wasn't his job. Turkish Airways never got the wheelchair for me and I have mobility problem but they tell me to get to another airline to get it! No entertainment originally in Spanish in any flights for Spanish speaking passengers."
Pros: "Boarding , cabin crew , updated entertainment facilities and Ford's served are excellent."
Cons: "Space between seats is not appropriate for comfortable travel."
Pros: "Very good customer service and entertainment"
Pros: "Everyone in the crew was friendly and helpful. The flight was long, but seemed shorter because the crew was attentive."
Cons: "My flight was delayed."
Pros: "Very friendly crew, and a great experience overall totally recommend"
Pros: "Great airlines"
Cons: "Nothing to mention"
Pros: "How cheap it was. Good price. Everything else not so great."
Cons: "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
Pros: "Food, Friendly and attentive staff and air hostesses"
Cons: "The seats are extremely uncomfortable, the economy legroom is only good for a person shorter than 5 feet, the seat cushions lack good padding and comfort."
Pros: "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"
Pros: "Flight attendants are professional and efficient, and the aircraft is clean and has an excellent entertainment center for all passengers."
Cons: "Rows are too close, with my knees pressed against the seat in front of me. That is misery for the 10-hour flight from Chicago to Istanbul. We had a much better experience when we flew Turkish Airlines a few years ago. Sad!"
Cons: "There was no personal monitor to watch movies during the flight"
Cons: "Headphone output didn't function so entertainment was pretty useless. Very slow food/drink service since only one attendant operates each cart."
Cons: "I flew from Tel Aviv and upon arrival went through security so I could proceed to my departure gate. Then at the departure gate a whole new round of security. There was a priority line, but for some reason I didn't get in it, although I fly business. The line was not that long but it just did not move. And the a/c was not working. Worst boarding experience ever and I've been flying for over 40 years. When I boarded finally I asked if I could give a review and although they said yes- nothing. So I hope someone who cares sees this."
Cons: "uncomfortable seats, food, lateness compare with shedule, no information provided about lateness, crea was not enough looking on pasangers: some work with laptops and mobile during landing"
Pros: "In flight entertainment was awesome, Wide selection of movies to keep occupied."
Cons: "Food was okay but can be improved, needs to have more variety and more local touch in the cuisine offered."
Pros: "The service was great non stop and the goodies for the kids was amazing."
Cons: "All was good"
Pros: "Great crew. Pretty warm, helpful, friendly and very professional. Enjoyed the entertainment too n the flight arrived in good time."
Pros: "Pretty much everything"
Cons: "Was late taking off"
Pros: "Food and service was great. Got a bit sick on plane and staff was very helpful until I was better."
Pros: "Entertainment system, food"
Cons: "Announcements illegible"
Pros: "I enjoyed receiving food on the flight with real silverware, a warm roll and friendly service. Having a choice of entertainment was also nice. Best of all, I like the fact that the airlines offers a guided tour of Istanbul in English during a layover there; I only wish I'd read that in the in-flight magazine before going off on my own to sightsee."
Cons: "I didn't like the multiple screenings to get on the plane, but suspect that was more a decision of the airport than the airlines. Being singled out for extra screening wasn't my favorite either!"
Pros: "The seat was good"
Cons: "The crew was not at all good, I had to call them so many times for one thing, not at all managed well"
Pros: "I like the accessories that came with coach... was not quite expecting that."
Cons: "There was a male flight attendant that was soo nice. Made me feel more comfortable."
Pros: "Crew was helpful."
Cons: "No lines were defined, people pushing from 3 directions to move through ticket check before boarding bus to go to airplane. Created a tense feeling which is sad because all had seat assignments and flight was not overbooked."
Late departure. No food service Flight was full of turbulence
Cons: "No baggage space in overheads. Despite being in an early boarding group"
Pros: "Professional crew, no fanfare, standard was excellence."
Cons: "Faster flight time in air..."
Cons: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Pros: "Comfort, efficiency and entertainment were great."
Cons: "Crew was a little sassy and sour. Maybe one gal was in a happy mood."
Pros: "Good experience"
Cons: "Better snacks"
Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"
Pros: "Crew was great, food was tasty"
Cons: "A little bit more leg room and newer sits"
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Pros: "Great landing in a real mess of a storm. We were pitching and yawing due to high gusts of winds but the crew brought it down perfectly. The Captain explained the weather situation before we left Atlanta so I was prepared for a bad weather flight and landing."
Cons: "The weather."
Cons: "Had problems with wheelchair in Paris at the boarding gate. I was supposed to pre board and I was the last person on the flight."
Pros: "The seat was comfortable"
Cons: "Food was quite bad"
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."
Pros: "I liked booking/purchasing my ticket on Kayak on June 3rd."
Cons: "I did not like arriving for my 4:50 PM EST flight at 4:10 PM EST and being told there is no way I can make my flight. The crew at CVG’s Delta desk is incredibly uninspiring and not helpful at all. A lot can be done in 40 minutes and they made little to no effort helping me make my flight or to get me on another flight on 6/13 that would get me home to Colorado Springs the same day."
Pros: "I, as a tall man, was allowed to move into an exit row with no additional charge. The flights were not full."
Cons: "Our flight was changed/delayed because of smoke detector problems!! We lost a whole day on the trip and we are very upset"
Pros: "Very quick boarding process. There was no entertainment so I couldn't rate that."
Cons: "There should be a N/A option if there is no entertainment available."
Pros: "The crew was outstanding, polite, and professional."
Cons: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"
Pros: "Not applied"
Cons: "Not applied"
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Over all everything specially we got in earlier than expected"
Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Cons: "Very uncomfortable flight. Seats are to close to each other"
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Cons: "Delay in leaving from the airport there were issues with Web checkin Crew wasnt able to give me my boarding pass for the connecting flight and kept saying going to the other counter"
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Cons: "Plane kinda of old. Just cookies and coffee"
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Cons: "Seats are very small."
Pros: "Both check in and gate agents were friendly and helpful."
Cons: "The boarding process seems to have some hiccups...like everyone crowding the gate and the wrong people boarding at the different boarding times. This all began when airlines charged for baggage and carry on became the only way to travel without excess fees. There is not enough overhead storage for everyone to carry-on so let's go back to no fees for baggage. The boarding process will become smooth again."
Customer service at TAP is the worst. No one to talk to, help you or give any direction.
Great airline, took good care of us. Will use again if prices are good. Really enjoyed the 24 hr layover in Lisbon.
Very warm and friendly greeting and attentiveness during flight. Lack of strict protocol regarding departure. Didn't keep coach from overrunning business class on departure.
I will never ever use this airline again!
Pros: "Quick flight"
Cons: "Bad delay, long security line there"
Cons: "We booked business class. JFK to LIS very nice. Seats were very comfortable and reclined flat. More leg room than in other business class seats. What they called business from LIS to Rome was just regular uncomfortable across economy seats with no one in the middle seat."
Pros: "Great entertainment selection."
Cons: "I had two flights that day: TAP Portugal: greeters, assistance loading carry-on, fish with potatoes and spinach, glass of wine, pudding, sandwich, carrot cake bite, coffee and a blanket. Jet Blue: water three hours in, (unhealthy) bag of chips."
Pros: "Thé crew was nice and helpful."
Cons: "I use Air PORTUGAL twice a year. I can’t understand why they took our three trolley to put them in the baggage hold while they have enough space inside the plane. I would like to tell you that food is always awful in TAP AIR PORTUGAL flying from Dakar/Lisboa/Dakar. No respect for the passengers."
Cons: "Flight delayed but otherwise it was good! Maybe entertainment such as tv monitors or inflight entertainment upgrade."
Cons: "Checked bag fee was expensive at $120 per bag. For the two of us bags cost $240. The plane boarded late this departed and arrived late. Otherwise a very good flight. Very comfortable, all Amenities worked, the plane was clean and the staff accommodating."
Pros: "Good crew, new Airbus 321 charging possible."
Pros: "Smooth flight"
Cons: "We had to pay extra for checked baggage which were not aware of earlier. The counter person told us we could have saved if we purchased it earlier online and would have saved us 15 euros per person"
Cons: "late flight lost my connection"
Pros: "When we landed at the destination."
Cons: "Gate checked 90% of the carry on luggage, but not with an official tag, just some guy scribbling on tags before the bus. Boarding was a fiasco: disorderly lines just to pile into a bus and shuttle to plane. Comfort!? Ha. I'm 5'8" short and my knees were digging into the seats in front of me. The new seats are hard as a rock and don't recline. Cramped is an understatement. The tray table is literally the same size as the tray itself. Did TAP build a mock up of this before production?!? You get to hold your drink and put your silverware in your lap while you eat. Food was too hot to open foil, and once opened was mediocre at best. Entertainment?!? Literally nonexistent. Well actually in the fancy seats beyond economy there is a little slot to attach a phone or tablet on the back of the seat. So your entertainment is whatever you brought. I guess the touchscreen/on demand entertainment I remember from the early 2000's is too high tech for TAP."
Pros: "Quick... I was happy to be out of there"
Cons: "Tap changed the times on my original flight from Portugal to Rome then changed the times from my first flight from Boston to Portugal making it impossible to connect from Portugal to Rome.both flights were tap airlines. We were charged 462.00 extra to take the next flight out 3hours later. We were charged twice for the same flight from Portugal to Rome. It was not our fault that we could not connect in Portugal, every other airlines would make resonable accommodations with out any extra charge. We both feel cheated by tap airlines and it made our vacation very stressful trying to resolve the double charge. It has not been resolved as of yet and we our very disappointed on how we were treated. can’t get anything other than the blame being passed around."
Pros: "All except for service to handicapped."
Cons: "I mad reservation listing that I needed wheel chair assistance due to walking limitations. Upon flight arrival no service was provided not was it provided on my return trip."
Pros: "Nice staff"
Cons: "If you are seating at the end of the plane they never have the 2 choice of meal and you are force to eat whatever is left, it happens more than once, seem to be the practice and is not fair to the costumer"
Pros: "Nice staff"
Cons: "Nothing to eat, not even paying."
Pros: "TAP Airlines did not fly this route for day and probably hired NEOS Airlines to fly as charter or contract this route only? NEOS Airlines is an Italian airline probably comparable to Southwest Airlines in the USA. It's a cattle car airline with no frills. Crew was very professional, food was actually good. A sandwich that was of course Italian ingredients. Seats were comfortable for the 3 hour flight."
Cons: "Checking in and paying a $49 excesses baggage fee for I was better off paying a full fare. Discount fare, what a joke!Than finding out that TAP put me on standby status?? But I eventually got a seat. It was no relief thinking I would be left behind and my plans elude be delayed.TAP airlines had only worked the front desk check in, gate check in and don't know about the ramp service. So I can't give a full positive review of TAP Airlines"
Cons: "Pls make sure you let people know about luggage restrictions at time of purchase. Not at check in. Useless people!"
Pros: "First class accommodation was great! We had about a 3-hour flight and would have appreciated a blanket, pillow and a headset."
Cons: "I didn't like that first class was checked in first at the counter. But everyone rode on the same bus and disembarked at the same time so first class didn't really board the plane first. Some of the TAP counter employees were very unhelpful & actually dismissive. We had gate 19 and there was no sign of activity when it was time to board. When asked some counter employees, they couldn't care less. You should post something at the gate assigned about a gate change or delay. A lot of passengers were confused and uninformed."
Cons: "Friendliness flight attendees Service on board Equipment/ tv Food beverage service Language skills of flight attendants"
Cons: "Without notice, we were put on “standby” line, all of the workers told us all of the flights for the remainder of the day and that we could wait by the gate all day or just “take a taxi” from Lisbon to Porto.... a 3 hour ride. Ridiculous! We finally begged our way into being squeezed into a flight to Porto. But of course our bags didn’t make it with us and they could not locate where they were or track what time they would get to Porto... we sat at the airport for hours waiting for our bag until they finally offered to deliver them at a later time, which we are still waiting. We missed a full day of our vacation to Portugal because of this situation and are still hoping that our bags will make it to our destination..."
Pros: "I got to Rio de Janeiro on time"
Cons: "cramped seats, minimal water offered by crew on 9.5 hour flight. I also found the extra charge to reserve a seat on this flight a serious affront to economic sensibility"
Pros: "Best flight I have ever taken. Hands down"
Pros: "Flight was just crappy all the way. New airplane...seats d ont recline."
Cons: "Same as above"
Pros: "staff was fine. Food was kind of tasty."
Cons: "seats were quite small. no onboard entertainment."
Pros: "No issues, short trip, friendly staff, comfortable ride..."
Pros: "Good staff, Quick flight, Easy flight no problems. The biscuits are tasty."
Cons: "Seats need an inch or two more leg room for me, the biscuits they gave out were tasty but would of been really nice to have a sandwhich. But that's air travel these days. There was a slight problem with the air craft before we took off. Air conditioning was off and the door were closed while we sat there for 15 mins. They kept us well informed though, not the end of the world."
Pros: "Nice little snack, horrible coffee"
Pros: "Center aisle seat was comfortable and pnethy of room for my carryon overhead and underseat."
Cons: "I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational. (Thisnflight the screen was messed up...not something you want to look at for 8 hours. ) I couldn't eat half the food because the salad wasn't anything but cabbage and a tomato and the corn and meat dish was cold and weird. I don't know what the dessert was but I got it down. I think the sandwich I got before landing was pesto and mayonnaise but I'm not sure. I didn't get much of it down before gagging. I wish when booking a flight you were given the menu or you could choose early in the flight and then be served. I bet it would cut down on wasted food and money."
Pros: "Great flight, cordial, good food (yes, it's possible), good entertainment !"
Cons: "Boarding process at the gate can be improved."
Pros: "No reason given, just wouldn't let me check in online."
Cons: "Poor policy regarding musical instrument. Probably the only company asking to pay a special fee on hold or to buy an extra seat for a regular guitar. Ridiculous."
Pros: "They fed us and provided good entertainment. Seats have plenty of room and are comfortable."
Pros: "The seats were pretty comfortable and the crew was excellent."
Cons: "There was no entertainment and the food wasn't good."
Cons: "...do I really have to say anything else? I'm in a foreign country, jet lagged, and still wearing the clothes I've been marinating through multiple time zones. I'm not happy at all with this flight, and over 12 hours later, I feel disgusting, and my first day in Barcelona has been miserable because of it. I place all of the blame on the Lisbon connecting terminal. I am not happy."
Pros: "Crew was great."
Cons: "Check in desk people in Lisbon were very obnoxious and rude."
Pros: "My first time flying tap and I was impressed. Everyone was friendly and helpful. Planes seemed very clean, and gave me the impression that they are probably well maintained."
Pros: "The crew was nice and helpful"
Cons: "The plane was very old, the screens to watch the TV were horrible, the resolution was very bad, you can't barely see anything. The choices or movies are very bad, and you cannot select when to start the movie. Some toilets did not have soap."
Pros: "Meal was good, and they gave us a snack since it was a long, trans-Atlantic flight. Crew was friendly."
Cons: "I had food poisoning from the ricota pasta I ate in the plane."
Pros: "Wine and sparkling wine were better than anticipated, food was better than average;"
Cons: "I am pretty tall, so would have liked my legroom. Also, my luggage was lost, which is unusual. I had a 3h layover in LIS and did not expect luggage would be lost that easily."
Pros: "Easy check in, easy boarding, more or less comfortable (as much as you could hope on an airplane) and quick, on time and safe flight."
Cons: "Crew was a little chilly, but not rude."
Pros: "Same as above"
Cons: "The lunch, bread was dry, coffee not hot"
Great flight, arrived early.....perfect
Cons: "My wifi was not working for the entire trip!"
Pros: "A staff of 2 attendants on a crowded A 321 is minimal, not optimal"
Cons: "Food could be improved!"
Pros: "It arrived on time."
Cons: "The temperature in the cabin was way too cold. People we wearing their jackets and when I mentioned it to the cabin crew member she said a few other people would have to make a similar comment before she could request turning the temperature up. There was also a glitch in the system so that the reading lights for each seat could only be operated by the seat directly in front. The food was very uninspiring and poorly presented. The tea and coffee were awful!!!!!! The choice of movies,etc was very limited. Thank goodness it was a night flight and not too long!"
Cons: "Connections to US destinations now require your checked in baggage to be processed before you can proceed to your connecting flights. The real problem is that this is no sign or communications describing this. Everyone is simply stopped in the corridor and told that they cannot proceed farther until their name comes up green on a monitor. Unfortunately the monitor switches displays so frequently that it is almost impossible to read. In addition to that it seems names do not always appear on the monitor unless you get your boarding pass scanned a the desk (this is not communicated to you unless you ask why your name is not on the monitor at all). People late for connecting flights (because of inbound flight delays) are required to wait without explanation sometimes needlessly if they don't have a checked bag. A nightmare if you're trying to make your connection. In addition once you've cleared that hurdle you need to go through security again (something we were unprepared for since we were already in the secure area. You then proceed to customs and then your connecting flight (if you haven't already missed it by then). Allow lots of time to get to your connecting flight, and ask to get you boarding pass scanned at that mysterious "checked bag" stop in the corridor."
Pros: "Once on the flight, everything went well."
Cons: "Real nightmare as I had booked YUL-LYS-BRU with Brussels Airlines (SN). YUL-LYS was operated with Air Canada. Came within 4 minutes of missing flight despite being at airport 3 hrs early. SN had not released ticket to Air Canada so they could not check me in. Had to call SN customer service after AC could not check me in, then wait and wait as they had to try to correct the mistake 3x before AC counter could issue boarding passes. Terrible experience going through this with 2 small kids waiting. It’s as if the two airlines’ systems don’t communicate but passenger is responsible for resolving."
Pros: "The crew inside the plane was friendly pretty much the only thing good about the travelling"
Cons: "The seats were not confortable and old and no entertainment at all ! The food was horrible and the customer service from air Canada at Montreal airport was rude and unprofessional 3 hours delay without even an apology or an explanation! I went to see a person from a air canada at a desk at the boarding gates and he wouldn't even have the courtesy to give me 1 minute of his time to explain why the plane is late his awnser was wait for the announcement and you will see his attitude was very apathetic. Overall I was very disappointed"
Pros: "Our daughter's first time traveling alone. She slept most of the time and she said it was fine and comfortable enough."
Cons: "The flight was delayed by an hour and then once up in the air, passengers were told the food cart didn't make it the 6 hour flight so no food or snacks for the entire flight from Montreal to San Francisco."
Pros: "I liked that they didn't make a fuss when boarding that I wasn't in the section but needed to board earlier due to a knee injury."
Cons: "That they didn't really stop long enough for me to ask for a snack. They asked the other side but as I was on the window seat, I couldn't seem to get their attention."
Pros: "How can anything be good if you are so cramped in the seat for 3 hours!!! Terrible. I almost fell trying to get out of my seat-trying to get to the bathroom! No movies unless you pay 10.00 for an I Pad!! Nothing about it was good! Pay for seats! Pay for bags! Pay for food!! Wow what a scam! No body was happy. I wont fly AC if its Rouge."
Cons: "How can anything be good if you are so cramped in the seat for 3 hours!!! Terrible. I almost fell trying to get out of my seat-trying to get to the bathroom! No movies unless you pay 10.00 for an I Pad!! Nothing about it was good! Pay for seats! Pay for bags! Pay for food!! Wow what a scam! No body was happy. I wont fly AC if its Rouge."
Pros: "Every thing expert the food"
Cons: "The food"
Pros: "The steward on the plane was friendly, funny and accommodating to all. He took time to engage some young children before takeoff. Took into consideration who was travelling together and left a positive impression! Plane boarded early and was loaded and ready to roll AHEAD of scheduled take off time."
Cons: "Was put on a Turkish airlines flight - landed in India 12 hours AFTER scheduled landing. My luggage did not reach India. After numerous calls got only 1 out of 2 of my bags ; 2nd bag still missing 1 week after landing in India WOW"
Pros: "the crew was nice and helpul with my worry about loosing the flight to tel aviv because the flight to toronto was late due to snow in toronto."
Cons: "while on my way to the airport i got a message that my flight was cancelled. luckily i had a friend who took care of putting me on another flight to toronto. weather created changes but just sending a message your flight is cancelled is not the right way to deal with things. when finally arriving to toronot i had to rush to my flight to tel aviv, it was insane, just to realize that also this flight was postponed due to the weather. air canada should be more involved in helping travelers to deal with their connections."
Cons: "Although we boarded on time, there was a wait of over 1.5h in the plane. First time in my life i was beyond uncomfortable. What i couldn't understand was why we had to be in the plane for the refueling. It makes more sense to wait in the airport at the gate rather in a tight confined place. I'm overall pissed at the situation. Not to mention my seat was defective and although the seat was up, it would push back the moment you put weight. The flight attendant kept on asking me to place my seat in the upright position (which wasn't possible). To get her off my back, i held my back up with my own weight. I'm disappointed with aircanada."
Cons: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Pros: "Service was excellent - staff was very attentive, pleasant and helpful and seemed like they truly enjoyed their job. We will definitely use them again when flying from Montreal"
Pros: "The gate agents were polite and the boarding was relatively smooth. Food was fine and flight attendants were Excellent!!!"
Cons: "First point of contact was incredibly rude. First she told me she couldn't find my reservation. Once she did, she gave me a lecture about my married name. Next she refused to let me take my carry on bag saying it was too large even though it fit on all flights to Montreal. Once I proved it would fit with the luggage sizer she had moved on to another customer and ignored me for 10 minutes while I stood there even though my boarding passes were printed. When I got to the flight, I found it could have been gate checked but there was no need as the flight was NOT FULL and my bag fit with no problem at all in the overhead bins. In 35 years of flying this was the worst experience I've ever had."
Pros: "Ease of boarding - no long queues. Offer to put hand luggage in the hold with no charge."
Cons: "Extreme delays on my return flight which made me miss my connection and get rebooked on another flight for the next day. We were delayed on departure, then on the tarmac, then in the air, and finally when getting off the plane. I am glad that I was rebooked and was given a hotel to stay at, but I did not like the way I was treated by Air Canada staff at customs. I passed through customs only to be sent back into Canada after having crossed through security because the staff decided to close. We were told by other staff members that it was up to them to decide when they were done and to talk them. I ran through the whole airport with about 7 other people to make it. Why make us cross through security only to send us back? There was no one there to guide us on what to do. I had to go through the whole thing again the following day only to have my face cream taken away (it is technically cream, not a liquid) and then be detained. None of this happened AT ALL the day before. I'd give more details but it was a complete mess."
Cons: "This flight was two and a half hours late. We lost an hour and 45 minutes due to a mechanical problem with our airplane, then lost another 45 minutes due to a storm in Toronto. Air Canada blamed the weather for our late arrival, my missed connection and claimed no responsabilility for the fact that my trip ended up taking more than 24 hours when it was supposed to take about 9 hours. Also, there was the matter of the lost luggage which was a carry on that I accepted to have checked as the Air Canada staff seemed desperate to check our carry ons on a full flight to Toronto from Montreal. I ended up spending the night in the Vancouver airport without access to my luggage."
Pros: "Movies for free, although the seat next to mine didn't work. Plenty of leg room."
Cons: "Some of it was air canada, some of it was weather and some of it was the montreal airport. scheduled for 6:00 rescheduled 7:00 rescheduled 8:00 boarded 8:30 took off 10:00 1. air caanda - boarded the plane, then came on with announcement that we would be sitting on tarmac for an 1.5 hours. We were delayed for hour and half already, why load us and make us sit in a warm aircraft. Air Canada offered us 10.00 vouchers for dinner... problem was they did it so late nothing was open. It should have been done earlier. 2. weather - caused the initial problem in NYC, no fault of air canada. 3. Montreal airport - Our gates were switched 3 times during the delays. Which happens, however the gate changes started at one end of the airport, moved to the other end of the airport and back to the original end."
Pros: "Boarding was good, but pretty bad flights overall. One of the worst I ever had in my life! The plane seats we had had so little cushion that is was painful to sit. My husband was avoiding touching the back by leaning on his arms and he is great shape, don't think elderly and in pain by himself...Entertainment simply non-existent and food as well... The crew were borderline okay. Plus the plane drove for about 20 minutes at Montreal and about 20 in Chicago before we left and after we landed...Let's say I saw parts of O'Hare in Chicago, I didn't even know existed!!!"
Cons: "Pretty bad flights overall. One of the worst I ever had in my life! The plane seats we had had so little cushion that is was painful to sit. My husband was avoiding touching the back by leaning on his arms and he is great shape, don't think elderly and in pain by himself...Entertainment simply non-existent and food as well... The crew were borderline okay. Plus the plane drove for about 20 minutes at Montreal and about 20 in Chicago before we left and after we landed...Let's say I saw parts of O'Hare in Chicago, I didn't even know existed!!!"
Cons: "Our flight was turned around after we had gotten to Toronto. They claimed that they had shut down the airport due to bad weather. They took us back to Montreal where we sat in on the tarmac for two hours. They said that there was a second storm Coming through Toronto and that the airport was shutdown again. They then canceled our flight. After standing in line for three hours at customer service they told me they couldn't get me on another flight until tomorrow night and ariving at my destination two days later. The coustomer service rep then told me to just go ahead and call the customer service number because she couldn't help me. They said they wouldn't pay for any accommodations because it was weather related. The issue with their argument is that only one other flight was canceled into Toronto. Air Canada actually had several more flights that day that that landed in Toronto after they told us the airport was closed. The customer service was embarrassing. They had us wait for over three hours to be helped and there were four desk which at most times they only had two people working. Many times there was only one person. The entire thing was pathetic."
Pros: "Air crew was nice. Pilot nice too."
Cons: "Old plane. Smaller seat size than comparable airlines. Terrible food: a slice of oily cske, served in a plastic sleeve, must be the new low for an international breakfast...no individual tvs on the sets....hello, step into the 21st century.... And the selection available via your iPad or laptop and their wifi was small, and old...we had paid to upgrade our economy tickets to the next level, and we expected more...the size of the upgraded seats was not great and there wa no foot rest to put your feet on, which is a significant help to someone who flies so many hours and can assist with circulation...."
Cons: "Tough to have a long-haul flight without functioning seat-back entertainment. Mine never worked. Asked three times about it - three times the system was "rebooted" - to no avail. I told each subsequent flight attendant that it had already been reset - they just "tried" it again. Very frustrating over the course of several hours. No one ever checked to see whether their re-set actually worked. Also, not sure why the window seats now have an arm rest on the window side of the seat - seriously interferes with passenger comfort when trying to sleep."
Cons: "One of my three flights was unnecessarily delayed by two hours, enough that I missed my last connection and had to stay overnight in Vancouver. There were no technical complications or weather complications. It was simply because something had been misscheduled and the flight crew needed a longer rest time between flights. This is completely avoidable, and the attendent who checked me in even said so. While the hotel and shuttle were paid for, Air Canada only gave me a $7 breakfast voucher, which was only redeemable at the hotel's measly breakfast counter rather than anywhere in the airport. For the unnecessary delays I had to deal with, i should had received more credit. This was an utterly disappointing travel experience."
Pros: "The snack selection is excellent"
Cons: "No complaints"
Cons: "The 6 1/2 hour flight from Montréal CANADA to San Francisco, CA USA, is considered a "shared border flight," which means 1) you pay $25 for your first checked bag, $35 for the next, and $100 for subsequent bags. The food is horrible and the type you'd expect on a puddle jumper from NY to Boston. Clearly Air Canada executives are aware that Canada and the US are separate countries. This is just an attempt to gouge the consumer. Unfortunately Air Canada is the only Airline I can fly out of Montreal so I'm stuck with them. : ("
Pros: "friendly pilot"
Cons: "Delayed 25 minutes, and threatened to fly without 15 passengers due to strong headwinds and need to reduce weight. Never heard that one before."
Pros: "The plane was nice and spacious. A CA agent stationed by customs helped about five of us get to the front of the line, so we'd make our next flight."
Cons: "1. After playing 20 questions at the check-in kiosk, it was unable to print our documents. 2. So we played 20 questions again and the second machine failed to check us in. 3. The flight was delayed about an hour (due to weather, not your fault), so our connection was tight. We alerted the agent at the gate (along with several others). She didn't help at all. She just told us to go to the gate. Well, we had to go through customs, so that wasn't helpful. What we were asking is if she could alert the gate agents at the next flight that we were running as fast as we could. 4. So five of us get to the next gate as they're paging us that the doors are closing. 5. Our bags didn't make the flight, which wasn't unexpected, but it was worrisome when the agent at our final destination told us she couldn't tell where they were."
Cons: "One man wanted me to check an empty carry on bag I travel for 10 years with this high quality foldable carry on bag, it is a tight in their test cradle because of the wheels but it does fit. Even a passanger offer me is support telling the agent he was not reasonable after getting the bag in and out 4 times he still wanted me to check the bag in ? After 10 min arguments he said ok put it on the floor ! I could of put 2 of my foldable bag on the top storage if I had 2.... it was a connecting from same airline a much smaller plane which accepeted the bag . Very unpleasant ! Some people like to feel in power."
Cons: "had to pa for poor selection (the cheese "platter" ran out quickly :( )"
Cons: "Air Canada failed to transfer my bag from flight 1 to connecting flight 2. This not only happened to me but to other people traveling on the same connecting flight as well. My bag was delivered later then the promised time, it was also returned damaged. It is now almost one week since I have taken my flight and I am unable to process a claim because they have not updated my file via their Bag Tracer program. It is clear that they still have a lot of work to do to be considered a real commercial air line company"
Cons: "Boarding was slow and chaotic because of the number of passengers bringing oversize carry-on bags, presumably to try to avoid the checked-bag fee. The overhead bins filled up early, and passengers squabbled over the available space and objected when flight attendants told them they would have to gate-check their bags. The aisle was congested and blocked for long periods of time as people tried to fit their bags into the bin, and the plane left the gate more than 15 minutes late because of the slow boarding. There were about 100 people on the flight, but only about 20 at baggage claim (including at least two family groups), another indication that the checked-bag fee caused passengers to bring oversize carry-on bags. The overall rating for this flight would be significantly higher if it weren't for the boarding process."
Pros: "Nothing in particular stood out in Montreal or the flight to Boston, as better than average...meh"
Cons: "Our Swiss crew told us over the loudspeaker several times that "even if connecting we still need to get our luggage" which turned out to be false as our luggage was transferred to the Boston bound plane automatically... We were ushered out as a group to a connection security check which required electronic kiosks to be used for scanning our passports photos and fingerprints... They fraught with malfunctions then after waiting in line for s while we did the whole check all over again with s human security agent in s booth... There were only 2 security agents in the booths as well but there really needed to be several more to keep the line moving quicker... After security we walk directly out to departures but no mention of baggage claim, which was fine had we not been misinformed by Swiss initially... We ended up inquiring several times with SirCsnsda staff until it was clear Swiss had misinformed us."
Cons: "The port for the earphones didn't work 100% You had to jiggle it to get it to work"
Pros: "Had a great conversation wih a guy from Switzerland an it really helped to pass the time."
Cons: "I didn't like that they either started boarding too early or we waited a long time to get off the runway as it seemed we were on the plane a long time before we actually left. Also we just received our snack and our drink and as soon as we received them, a stewardess told us to all put our tables up and I do believe that it was because we were descending to land. It seemed like forever before we received our snack and then we're told we couldn't use our tables. I think they should have started the snacks earlier as it was quite a big plane and it probably would take quite a long time to serve everyone and the worst part of it all was that I had asked for a can of pop, so I had to hold my can of pop, my glass pop and try to get my snack out of the package which was not easy at all."
Pros: "They didnt loose my luggage this time."
Cons: "do your self a favor and find a different airline. When i got home and talked to others about my travels the said " what did you expect, i wont fly air canada" I wish i would have know before i booked my flight."
Cons: "on march 13/ 2016 booked my tickets on kayak.com so end up getting it with vayama.on july 28 missed my flight for a family raison called vayama and explained the situation they said they will help me just they need to confirm with the airlines (air canada) and they will give me new tickets.no body called me back ,called air canada said: we have ticket but you need to get it from vayama.called vayama again he said sorry about that i will let everyone know and he promise me that i will get help a.s.a.p.did't hear from them left with my wife and two kids in morocco for a week end up buying new tickets from laufthansa"
Cons: "On the way back from Quebec City to Montreal we were asked to check our carry-ons as luggage, because "there is no room' on the plane. It was an empty flight. ALL overhead compartments were empty. Both flights - Quebec to Montreal and Montreal San Francisco were late. As the result, we have to spend 1.5 hours in the baggage claim area, because "there are no baggage agents in SFO available". THAT WAS THE WHOLE REASON WE ONLY HAD CARRY-ONS! By far, one of the worst flight experience in the last 10 year."
Cons: "After waiting 30 minutes after our boarding time, I got an email on my phone saying the gate had changed. No one at the current gate knew anything about it and I went to ask but no one could be found. I asked a man sitting behind the gate, who happened to be the pilot, and he also knew nothing about it. Needless to say, the gate changed and absolutely nobody was told about it. 2 hours later, our flight finally took off, and I was thanked by the pilot for getting us to the right gate... At least he provided a little humor to the situation! Plane also wasn't cleaned, pretzels and trash all over the floor."
Pros: "the crew on that flight was very pleasant and helpful"
Cons: "I missed my connection in Montreal because the flight was 2 hours late to get in and Air Canada staff in Lyon had told me I did not need to get my luggage in Montreal but only in Toronto to go through US custom ... which was not true. The airport staff in Montreal was absolutely unhelpful and sent me in 10 different directions. I was finally rebooked for a later flight, and the person there was finally very nice and helpful."
Pros: "The crew and their sincere attitude to be of help. Wonderful team of professionals."
Cons: "One hour delay, which was very tiring for someone who already had gone through the 9 hour flight torture from Athens. The Global Entry for US bound passengers procedure is very confusing. Maybe it would help if the steps were communicated on the US bound passengers before disembarking. First the passport process (easy) then there is this confusing process where we need to see our names in green on the screen, with some staff telling us to move on while others insist that we need to stay back and wait for our names to go green on screens that keep changing. Good idea and intentions to help clear bags, and can be improved. Overall the Montreal to DC flight (with the exception of the awful Montreal airport and the long delay) was excellent."
Pros: "I had a wonderful experience with the crew on broad. The pilot was amazing. The cabin Attendent in first class was very lovely and sweet. She was the reason for my nice experience since I had a horrible time with the gate staff."
Cons: "I had a horrible time with the gate staff. They made me check my bag at the gate even though it fits in the overhead bin. I did three flight with air canada prior to this flight with the same carryon. I didn't appreciate the ladies attitude. She said I don't care who or what class you fly so took my roller and tagged it. Then she let the guy next to me get on with his bigger roller only because he was first class. I had to upgrade myself to first class to keep my roller on me. I had things that I couldn't part from my carry on. Cost me $500 US dollar and then she said to me. What ever thrills you. Wow. I am star alliance gold with two airlines and I have never ever been treated this way ever. I will never take air canada ever again. The 1800 customer service isn't any better."
Cons: "The fact that because I was late for my flight, my reservation was cancelled. I was not given the opportunity to change my flight at all, I just lost out on the return portion of my travel. I would have been willing to pay a fee to change my return, but not given the opportunity. Had I booked directly with the airline, they would have had no problem making a change. Buyer beware!!! If you don't book directly with an airline, you may suffer the same fate as me! This was an almost $1,300 dollar learning experience. Do not use third party online booking agents! You do not have the same protections as dealing with the airlines directly."
Cons: "We didn't like having to pay for carry on luggage. When we left SFO and flew to Montreal, if your bag was 21 inches, not 20 they checked it for free. Traveling back to SFO the counter person made us pay to check a bag, even though we knew if we went to the gate, they would take it. This was not good or consistent. We will not fly on Air Canada"
Pros: "I liked the fact that the flight ended."
Cons: "The "ping" concert. Since some designer genius (thanks, Boeing!) put all the controls in the armrest, exactly where any normal human being will rest his/her elbows, the controls keep activating every time you lay your elbow in the armrest. That means, your games will cancel and restart a thousand times, your volume will keep shifting from deafening to mute, and the button calling for help from the crew keeps going "ping" all over the plane. The crew ignored the calls, surely since they know what goes on with the plane, but I wonder what would happen if somebody really needed help. In addition to that, the seats are incredibly uncomfortable, narrower than ever and hard as brick. Every time I board a new plane I wonder what can they do to make it even worse, and plane designers never cease to amaze me with new medieval tortures."
Pros: "Nice plane."
Cons: "The flight was quite late. I was traveling alone with 3 kids and asked the attendant if he could help us get off early and/or find out at which gate our connecting flight was located. His response, "most people on here have connecting flights." We were unable to board the next flight despite running to get there with time to board, as "our suitcases would not make it." I feel the staff made no effort. At least 12 others also missed this connection and the very small plane could easily have been delayed to load the suitcases."