Cons: "I can not get my luggage for more than 6 months"
Pros: "Leg room was dangerously ridiculously tight."
Cons: "My daughter was not allowed entrance into Morocco. It was a horrible scary experience. Her US issued refugee permanent residence travel document was rejected. In our international travels this has never happened. Marco Air should have caught this before we left the US."
Cons: "Everything was excellent thank you so much"
Cons: "The Business Class seats are the same as Economy. Also the plane boards from the rear so Business Class has to wait to deplane LAST. Waste of $$$ Lost Luggage: Airline failed to get luggage onto connecting flight even though there were 2 hours in between flights."
Pros: "Nothing was very good."
Cons: "They didn’t get my bag from Casablanca to Miami. There was about a 45 minute delay in taking off."
Pros: "Flights were on time, boarding was smooth and there was enough legroom."
Cons: "The selection of movies and TV-shows was comparably small."
Cons: "V poor hospitality and i was treated like a prisoner during my 1 nt trnsit at casablanka airport before my flight to jfk Also I didnt receive my 2 bags at jfk airport and till now i didnt hear from them till now I wish that anyone can help find my bags. I will never book on royal ait maroc again"
Cons: "Service was poor and the flight got delayed"
Cons: "Everything, the crew the service the food. Very bad airline .I wil will be er recommend or use again"
Cons: "Worst experience I ever had"
Pros: "This flight wasn't royal air Maroc and Qatar airways was excellent."
Pros: "The flight attendants were nice"
Cons: "Boarding was completely disorganized with people boarding late and then allowing fully half of the passengers to board at one time, clogging the aisle and thereby making the process take even longer. Once all were settled it became a question of "where is...?" As passengers had checked in but not boarded. We sat at the gate an additional hour as boarding passes were checked, sky lounge was checked, etc."
Cons: "To start, the flight never happened. The flight was cancel one WHOLE hour after it was supposed to take-off. Then we get told that they were going to bus us to a larger airport that was THREE hours away. We where told that when we arrive at this airport that there would be hotel accommodations for us and that the agents there will make arrangements for thise with a connecting flight. It was all lies. We arrive at the airport after riding a 2-star bus for three hours inly to be told that they had no idea what we were talking about and that no one told them we where coming. Then we were told that there were no hotel rooms available in the whole city (lie) and that all of the available cars to take us to an available hotel where in another city (another lie). On top of that, if you missed a connecting flight on a different airline, you where screwed. I had to buy a whole new ticket just to get home. It was insane!!! So basically a plane full of people were jerked around and lied to by every employee of this airport that we met. Completely disgusting. If you can avoid it, never ever fly Royal Air Maroc."
Pros: "Good movie options"
Cons: "Awful food, slow service"
Cons: "There was utter confusion as where to board and the absence of a gate agent"
Pros: "Efficient boarding, however a little disorganized at the calling of gates. Plane seemed newer."
Cons: "In-air service not on par with Emirates, Qatar and Turkish airlines. Even in coach they offer hot towels before meals. I pushed service button for water a few times which went unanswered. The attendants were very nice and when you finally got their attention, they were helpful. A better in-air service strategy should be considered."
Pros: "This flight was pretty short."
Cons: "The flight was at an ungodly hour and extremely uncomfortable. I couldn't lean back because my seat was touching the knees of the man behind me. There was probably in flight entertainment for devices, but not seat back. The food was kind of gross: there appeared to be some very tough chicken in my beef."
Pros: "The seat back entertainment was decent; good recent releases."
Cons: "Flight was delayed nearly 2-3 hours, for no apparent reason other than the flight crew showing up late. People were asked to queue up and then, after an hour, told that we wouldn't be boarding soon, with no estimated boarding time. On the flight I was next to a talk man who had paid extra for a bulkhead seat, but once his ticket was issued he was in a regular seat. The flight crew absolutely did not care. A number of people missed connecting flights due to the long delay. English announcements were incomprehensible."
Pros: "Very efficient to serve a meal and drinks on a one hour flight"
Pros: "Trip was fine, helpful crew on airplane, and comfortable but very delayed boarding."
Cons: "Boarding didn't begin until the time that the flight was scheduled for take-off."
Pros: "We boarded early and left fairly on time."
Cons: "Many TV's didn't work, the carpet had been left soaking wet in front of me as they had just cleaned the carpet, stingy with the water....there is NO comfort flying this airline, but it is direct."
Pros: "Nice flight with excellent comfort in business class"
Cons: "4 hours without no prior information before reaching airport. Received alert thru TripIt and couldn't reach for confirmation RAM in WDC, New York and Casablanca. Another funny story, I spent more than 10h in the more than busy business class lounge because when sent to Sky Atlas a very impolite lady told me that me that I have to go back to the airport as there was no room and she informed the housing service on that. Will avoid from now when possible to flight with RAM. SORRY!!!!!"
Pros: "I liked that it is non-stop and that Royal Air Maroc now flies to Washington DC rather than having to drive all the way to New York to catch a flight."
Cons: "Delayed, 1hr without notification nor apologies from waitresses and responsibles. Bad food and no enough for more options. When food givers arrived they ask : chicken or fish. When you tell them fish they say sorry I only have chicken left. Overall nothing was good. Can I give half star to Royal Air Maroc?"
Cons: "There was a 19 hour delay in Casablanca."
Pros: "I enjoyed not having anyone sit next to me because my seating was a little uncomfortable."
Cons: "That the air quality of the plane was poor, and the staff could have been more attentive."
Cons: "There is no entertainment"
Cons: "They say they provide people with a lounge (salon) to rest in while in transit but the place has no clean toilets, and not Bligh seats to relax and be comfortable. The planes have no entertainment and I feel as though I was targeted and asked to move my seat 3 times before take off! Will not be flying Air Maroc anytime soon."
Pros: "Punctual leg of the trip."
Cons: "Disorganized boarding, old plane. Rude service."
Cons: "male flight attendants are a surly and unfriendly, no entertainment choices - just a bunch of old cartoons playing on overhead TVs, this airline doesn't share frequent flyer miles with others - so a lack of choice"
Cons: "Pain et viennoiserie glacial."
Pros: "Extra leg room. Technology for the movies/tv is much better -- can stop and start movies whenever. No fee charged to watch them! Very nice flight staff. New airplanes. Offered pillow, blanket, 2 meal services on both flights."
Cons: "Need ice! And also -- carry on luggage fees or extra bag fee is ridiculous. $150! That would be a reason not to fly the airline. Need to reduce this to $50."
Pros: "Crew were very attentive and professional. That was refreshing!"
Cons: "The food really was bad. For a 11.5 hour layover, the Relax Hotel failed to honor Dinner that had been authorized by Air Maroc, though I suspect they will charge the airline for it. I really would have preferred food voucher(s) that I could use for food at the airport."
Cons: "The crew really nice and helpful."
Pros: "It was my first time flying with you and i have nothing wrong to say. Food was great. The flight attendants smiled while is the first thing that always wins you over. Perfect experience."
Cons: "The overall attitude of the airline staff"
Cons: "Not enough leg room"
Cons: "Too many children running around the plane mid flight. Also the food made people have to use the bathroom a lot and the plane smelled at a few points in the trip.... Maybe rethink what is served?"
Cons: "The lay over timd"
Pros: "On time boarding"
Cons: "Lights on most of the flight"
Pros: "Flight time"
Cons: "Shuttling in the sun to board at the Morocco airport"