food was awful and were told if food is left then you will get it else good luck and so we stayed hungry. seats were uncomfortable and actually hurt my back. so much for first class
Cons: "Quality of your business seats leaves questions. I have never managed to find a comfortable rest on TAP business seats. May be good to compare with other major airlines."
Pros: "Good service, friendly staff and easy boarding process, good food and on time departure"
Cons: "No complaints"
Pros: "Good service on the plane, the food was good and the seat was very comfortable."
Cons: "The boarding process was a bit uncomfortable at the Lisbon airport. The space provided at the gate for the passengers to wait was small, with everyone trying to fit in front of the gate, it was tight."
Pros: "Crew was awesome, seat spacing comfort not so much."
Cons: "Need to have seat upright to use trays to eat on flight"
Pros: "I lost the flight????"
Pros: "Not much"
Cons: "The offered an upgrade to bid on. I did and was rewarded one for the 4 of us. It turned out that the seats were exactly like every other seat on the plane in size. They did provide free drinks and a well used towel. When you ask to be paid for an upgrade you should be clear what that really is."
Pros: "Smooth boarding, good vegetarian food options, helpful and friendly staff, and more legroom than my previous flight."
Cons: "No entertainment"
Cons: "Our flight in Lisbon was scheduled to board an hour before departure. We arrived on-time, went through the line and were then placed in a standing room only area to stand and wait for another 45 minutes before boarding. We were placed near the entrance (I thought to board early as a family) but were later told to join another line when we asked why we sere just standing and waiting while other passengers were walking past us. The communication between staff and between your staff and passengers was poor."
Pros: "Nothing was amazing. Worse thing is the luggage -- they only allow 8kg as carry on, You can hardly carry anything more than a computer and the actual TUMI carryon bag with that."
Cons: "Lots of unhelpful, depressed people, servicing the company and this particular flight at the airport in Copenhagen. Worse thing of all is the luggage -- they only allow 8kg as carry on. You can hardly carry anything more than a computer and the TUMI carryon bag with that.with that."
Cons: "We called the day before to ask about baggage and was told was included in price of ticket. Only to get to airport and be told was not included and cost 95 euro per bag. absolutely unacceptable and will warn all future associates that travel to Portugal"
Cons: "at check-in agent said we did not have coverage on our ticket for our 2 -50lb bags dispite informing her that we were covered and had no problem on our arriving flight to Portugal - we had to pay 196 Euros or leave our bags in Portugal Additionally we had ordered a wheelchair to assist my wife to the gate - which we also had our arriving flight - agent said she had no record of it. She said we could wait which we did and waited 2 hours to obtain a wheelchair (and came close to missing our plane) not to mention the stress associated with the whole check in process"
Cons: "The fact that people in coach class up to rows 28 as 2 choices of food and from row 29 and up have no choice we have to eat what they have twice to me"
Cons: "2 hours late, problems with entertainment, bad service at chack-in"
Cons: "Two TAP flights today. Both flights delayed more than an hour."
Pros: "Liked connections and price. Nice crew."
Cons: "There was a hefty charge to reserve seats which wasn’t clearly mentioned on the Justfly website. Knee room was the tightest I’ve had on a commercial flight. The seats barely reclined which is important on an overnight flight."
Pros: "Friendliness of ground and cabin crew"
Cons: "2 hour delay, but nobody at Manchester Airport Kept us indormend. Food on aircraft was poor (basically a coleslaw sandwich). Long drive from plane to terminal. Bags took forever to come"
Pros: "Given the weather in the UK we were expecting delays but we were pleasantly surprised! It was one of the smoothest journeys we have ever had from leaving our hotel to getting home and TAP featured highly in this. We even landed 35mins ahead of schedule - amazing flight with lovely crew."
Cons: "If I have to be picky I would ask that the crew on board speak more slowly when providing inflight information, particularly when English is not their first language as us oldies have difficulty understanding what is being said."
Cons: "Theo charge me a lot for my luggages I just try to call many times to tap for ask about the sports luggages and I never can reach then nobody ever answer the fone . They charge me 124 $ for my board and 90 dollars for my bag the total is 214 $ that’s almost the same price of the ticket ."
Cons: "The space is really uncomfortable"
Pros: "Same as previous flight"
Cons: "Same as previous flight"
Pros: "Flight was on time and landed early. We got small samdwiches with a snack and juice."
Pros: "Cabinstaff were friendly and professional"
Cons: "Friendliness flight attendees Service on board Equipment/ tv Food beverage service Language skills of flight attendants"
Pros: "Clean plane"
Cons: "Chairs not reclinable in "green" section. What is this, a caste system?!?"
Pros: "Left on time, arrived early. Food and snacks were good. Very attentive crew."
Cons: "Can't think of anything."
Pros: "The staff were really friendly and the flight was as comfortable for me as a transatlantic journey in stage class can be. The food was surprisingly tasty and that Portuguese wine was offered for free made me and the passengers around me feel welcomed and well taken care of."
Cons: "My flight arrived late, apparently, as myself and people on two other connecting tap flights all deplaned after our respective boarding calls had begun. There was no announcement for people with tight connections or about what to do if we couldn't make them. That tap didn't plan out sufficient connection times for the conditions of the airport, and that it was security, not to itself, that did anything to try to expedite is through passport control, etc was disappointing and resulted in several extra hours stuck in the airport for me and for those on one of those other missed flights having to wait overnight for another seat"
Cons: "We booked flight several months ago and it included seating assignment, so we choose our seats. Then when we check-in they had changed them to the last row of the plane. We had received a couple of emails asking for us for option to pay for advance seating. Assume they had changed their policy and now were charging. We had a close connection at LHR and being last off, we almost missed connection. Horrible"
Pros: "Boarding was easy, fast and efficient. Crew were friendly and welcoming. Complimentary snacks were welcome and nice."
Pros: "Food, seats, flight attendants & in flight entertainment were all very good."
Pros: "Entertainment sucks! Monitors are small and poor quality view. Fixed settings for movie options. Shut it off and went to sleep. Seats were too tight and no knee space. Food was ok."
Pros: "Check-in and baggage drop was fast. Food was good. Cabin crew did their job. Economy plus seats are comfortable and leg room was ok (I'm 1,84m tall). So, smooth and easy flight."
Cons: "We arrived with 20 Minutes delay...and it was just the first shuttle of the day... could have been better"
Pros: "Timeliness of check-in and the flight."
Pros: "Boarding was 3:35hrs late. I landed from Boston around 9 am and left around 12:35. The layover was longer than scheduled. I was not pleased."
Pros: "Crew and food Were ok."
Cons: "The whole flight, TAP decided to use low cost aircrafts to do long distance flights ..... very poor. Far too much Discomfort no entertainment at all."
Cons: "Non reclining seats"
Cons: "Food was a piece of bread with some ham.....why bother?????"
Pros: "Very quick and efficient"
Cons: "Carryin size is so small for the airline"
Pros: "Seating...cleanliness...service....crew was fabulous....food exceptional. Smooth flight."
Pros: "All included extra inches of leg room and personal entertainment system at no additional cost. Food was excellent on our way to Europe, not so good on the way back but still decent. The crew was professional and courteous and the boarding process (two kids included) was very smooth. This has been our BEST experience with an airline in 15 years of traveling annually to Europe. I will book with TAP for now on."
Pros: "The food was delicious"
Cons: "You can't watch a movie you want to. The channels are set, like tv, can't rewind or pause"
Pros: "I like nothing about this airline."
Cons: "They are thieves with scammy change policies."
Pros: "Had all the wine I could drink."
Cons: "The flight was too late for our connections."
Pros: "Flight was very good and comfortable."
Cons: "My luggage did not arrive to the final destination."
Cons: "Selfish and greedy people overbooking flights For their own gain. Completely screwed up all of our connections and plans on vacation. Front gate took no accountability."
Pros: "Left late but made up time and landed ahead of schedule. Seat was large and comfortable. All personnel were efficient, helpful and courteous."
Cons: "Did not like the food. One small, not so good tuna sandwich. Ugh!!!"
Pros: "We were shuttled to the plane then the plane wasn't ready, so the bus took us back. We just stood on the bus by the gate for a good 20min. Then went back to the plane again. This time it was ready for boarding. I don't understand why they took us if the plane was ready. Once we were there why did we go back to the gate again?? Get it together TAP. My first and only experience and it wasn't a good one."
Cons: "I can not get my luggage for more than 6 months"
Pros: "Leg room was dangerously ridiculously tight."
Cons: "My daughter was not allowed entrance into Morocco. It was a horrible scary experience. Her US issued refugee permanent residence travel document was rejected. In our international travels this has never happened. Marco Air should have caught this before we left the US."
Cons: "Everything was excellent thank you so much"
Cons: "The Business Class seats are the same as Economy. Also the plane boards from the rear so Business Class has to wait to deplane LAST. Waste of $$$ Lost Luggage: Airline failed to get luggage onto connecting flight even though there were 2 hours in between flights."
Pros: "Nothing was very good."
Cons: "They didn’t get my bag from Casablanca to Miami. There was about a 45 minute delay in taking off."
Pros: "Flights were on time, boarding was smooth and there was enough legroom."
Cons: "The selection of movies and TV-shows was comparably small."
Cons: "V poor hospitality and i was treated like a prisoner during my 1 nt trnsit at casablanka airport before my flight to jfk Also I didnt receive my 2 bags at jfk airport and till now i didnt hear from them till now I wish that anyone can help find my bags. I will never book on royal ait maroc again"
Cons: "Service was poor and the flight got delayed"
Cons: "Everything, the crew the service the food. Very bad airline .I wil will be er recommend or use again"
Cons: "Worst experience I ever had"
Pros: "This flight wasn't royal air Maroc and Qatar airways was excellent."
Pros: "The flight attendants were nice"
Cons: "Boarding was completely disorganized with people boarding late and then allowing fully half of the passengers to board at one time, clogging the aisle and thereby making the process take even longer. Once all were settled it became a question of "where is...?" As passengers had checked in but not boarded. We sat at the gate an additional hour as boarding passes were checked, sky lounge was checked, etc."
Cons: "To start, the flight never happened. The flight was cancel one WHOLE hour after it was supposed to take-off. Then we get told that they were going to bus us to a larger airport that was THREE hours away. We where told that when we arrive at this airport that there would be hotel accommodations for us and that the agents there will make arrangements for thise with a connecting flight. It was all lies. We arrive at the airport after riding a 2-star bus for three hours inly to be told that they had no idea what we were talking about and that no one told them we where coming. Then we were told that there were no hotel rooms available in the whole city (lie) and that all of the available cars to take us to an available hotel where in another city (another lie). On top of that, if you missed a connecting flight on a different airline, you where screwed. I had to buy a whole new ticket just to get home. It was insane!!! So basically a plane full of people were jerked around and lied to by every employee of this airport that we met. Completely disgusting. If you can avoid it, never ever fly Royal Air Maroc."
Pros: "Good movie options"
Cons: "Awful food, slow service"
Cons: "There was utter confusion as where to board and the absence of a gate agent"
Pros: "Efficient boarding, however a little disorganized at the calling of gates. Plane seemed newer."
Cons: "In-air service not on par with Emirates, Qatar and Turkish airlines. Even in coach they offer hot towels before meals. I pushed service button for water a few times which went unanswered. The attendants were very nice and when you finally got their attention, they were helpful. A better in-air service strategy should be considered."
Pros: "This flight was pretty short."
Cons: "The flight was at an ungodly hour and extremely uncomfortable. I couldn't lean back because my seat was touching the knees of the man behind me. There was probably in flight entertainment for devices, but not seat back. The food was kind of gross: there appeared to be some very tough chicken in my beef."
Pros: "The seat back entertainment was decent; good recent releases."
Cons: "Flight was delayed nearly 2-3 hours, for no apparent reason other than the flight crew showing up late. People were asked to queue up and then, after an hour, told that we wouldn't be boarding soon, with no estimated boarding time. On the flight I was next to a talk man who had paid extra for a bulkhead seat, but once his ticket was issued he was in a regular seat. The flight crew absolutely did not care. A number of people missed connecting flights due to the long delay. English announcements were incomprehensible."
Pros: "Very efficient to serve a meal and drinks on a one hour flight"
Pros: "Trip was fine, helpful crew on airplane, and comfortable but very delayed boarding."
Cons: "Boarding didn't begin until the time that the flight was scheduled for take-off."
Pros: "We boarded early and left fairly on time."
Cons: "Many TV's didn't work, the carpet had been left soaking wet in front of me as they had just cleaned the carpet, stingy with the water....there is NO comfort flying this airline, but it is direct."
Pros: "Nice flight with excellent comfort in business class"
Cons: "4 hours without no prior information before reaching airport. Received alert thru TripIt and couldn't reach for confirmation RAM in WDC, New York and Casablanca. Another funny story, I spent more than 10h in the more than busy business class lounge because when sent to Sky Atlas a very impolite lady told me that me that I have to go back to the airport as there was no room and she informed the housing service on that. Will avoid from now when possible to flight with RAM. SORRY!!!!!"
Pros: "I liked that it is non-stop and that Royal Air Maroc now flies to Washington DC rather than having to drive all the way to New York to catch a flight."
Cons: "Delayed, 1hr without notification nor apologies from waitresses and responsibles. Bad food and no enough for more options. When food givers arrived they ask : chicken or fish. When you tell them fish they say sorry I only have chicken left. Overall nothing was good. Can I give half star to Royal Air Maroc?"
Cons: "There was a 19 hour delay in Casablanca."
Pros: "I enjoyed not having anyone sit next to me because my seating was a little uncomfortable."
Cons: "That the air quality of the plane was poor, and the staff could have been more attentive."
Cons: "There is no entertainment"
Cons: "They say they provide people with a lounge (salon) to rest in while in transit but the place has no clean toilets, and not Bligh seats to relax and be comfortable. The planes have no entertainment and I feel as though I was targeted and asked to move my seat 3 times before take off! Will not be flying Air Maroc anytime soon."
Pros: "Punctual leg of the trip."
Cons: "Disorganized boarding, old plane. Rude service."
Cons: "male flight attendants are a surly and unfriendly, no entertainment choices - just a bunch of old cartoons playing on overhead TVs, this airline doesn't share frequent flyer miles with others - so a lack of choice"
Cons: "Pain et viennoiserie glacial."
Pros: "Extra leg room. Technology for the movies/tv is much better -- can stop and start movies whenever. No fee charged to watch them! Very nice flight staff. New airplanes. Offered pillow, blanket, 2 meal services on both flights."
Cons: "Need ice! And also -- carry on luggage fees or extra bag fee is ridiculous. $150! That would be a reason not to fly the airline. Need to reduce this to $50."
Pros: "Crew were very attentive and professional. That was refreshing!"
Cons: "The food really was bad. For a 11.5 hour layover, the Relax Hotel failed to honor Dinner that had been authorized by Air Maroc, though I suspect they will charge the airline for it. I really would have preferred food voucher(s) that I could use for food at the airport."
Cons: "The crew really nice and helpful."
Pros: "It was my first time flying with you and i have nothing wrong to say. Food was great. The flight attendants smiled while is the first thing that always wins you over. Perfect experience."
Cons: "The overall attitude of the airline staff"
Cons: "Not enough leg room"
Cons: "Too many children running around the plane mid flight. Also the food made people have to use the bathroom a lot and the plane smelled at a few points in the trip.... Maybe rethink what is served?"
Cons: "The lay over timd"
Pros: "On time boarding"
Cons: "Lights on most of the flight"
Pros: "Flight time"
Cons: "Shuttling in the sun to board at the Morocco airport"