Daily cleaning, installation of cabin HEPA filters on flights from Mumbai to New Delhi
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|September||Best time to beat the crowds (21% less expensive on average)|
|December||Most popular time to fly (16% more expensive on average)|
Average price round-trip
|C$ 114||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 86||or less|
Good deal one-way
|C$ 52||or less|
Vistara, GoAir and IndiGo have all waived their change and cancellation fees on flights from Mumbai to New Delhi. Confirm policies on booking site.
Vistara does not allow booking a middle seat on flights from Mumbai to New Delhi.
An average direct flight takes 2h 10m, covering a distance of 1138 km.
There are 442 (direct) flights between Mumbai and New Delhi per week, averaging 63 per day.
In the past 3 days, the cheapest one-way tickets were found on Emirates (C$ 304) and Qatar Airways (C$ 1,057), and the lowest round-trip tickets have been found on Air India (C$ 126) and Vistara (C$ 139).
Vistara (20 times daily), GoAir (11 times daily), IndiGo (9 times daily) are the most frequent flyers on this route.
From Mumbai to New Delhi, Wednesday is the cheapest day to fly on average and Thursday is the most expensive. Flying from New Delhi back to Mumbai , the best deals are generally found on Friday, with Sunday being the most expensive.
When flying out of Mumbai you will be using Mumbai Chhatrapati Shivaji, often referred to as Mumbai Airport. You will be landing at New Delhi Indira Gandhi Intl, also known as New Delhi Airport.
One of the most popular attractions at New Delhi Airport is the Boeing 737 NG flight simulator, popularly known as “The Cockpit”, installed at Terminal 3 of the airport offering a unique experience for people of all ages to fulfil the fantasy of flying a modern airliner through a selection of weather conditions from almost every major airport in the world.
New Delhi Airport is situated in the suburb of Palam and is about 16 kilometres outside the city centre, and there are several public transport options you can take, such as the Delhi Metro Airport Express “Orange Line” or Delhi Transport Corporation (DTC) buses to Connaught Place or the Interstate Bus Terminal.
Depending on your mood, you can select from a few categories of eateries at New Delhi Airport. Dilli Streat, Gujrati Svado and KFC are “Grab N Go” options at Terminal 3 domestic departures or you can try the café fare at Baker Street or Café Delhi Heights if you are in the Terminal 1 departure lounge.
Yes, there is an in-transit accommodation at New Delhi Airport and if required, you can book a room at the Holiday Inn Express New Delhi International Airport T3 that offers free Wi-Fi and breakfast and features innovative aqua pods, 24-hour fitness centre and spa, however its use is restricted to passengers on Terminal 3 flights only.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Mumbai to New Delhi.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to New Delhi from Mumbai is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to New Delhi with an airline and back to Mumbai with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to New Delhi from Mumbai up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "All is well"
Cons: "Everything is excellent"
Pros: "Great crew, great customer service by phone, great food and entertainment."
Cons: "Boarding and deplaning took ages, but don't they always?"
Cons: "Good service and better than average let room and overall seat confirm, which is a big plus on long haul flights. Will definitely choose to fly Qatar again."
Cons: "Good flight"
Cons: "Qatar airport duplicTe security check"
Cons: "The flight was excellent and the service was impeccable. The attention that they gave all the passengers including myself was excellent. Would Recomend to take Qatar from Bombay to Miami"
Pros: "Crew was good! Food was good! Boarding was on time !"
Cons: "Economy comfort could be better."
Pros: "More leg room, easy boarding and comfortable flight in economy"
Cons: "At Mumbai airport, during check-in I was told that my carry on bag plus personal item together should weigh not more than 7kgs!! I have never had any airline actually weigh my personal item (laptop backpack) before this journey. Eventually I ended up stuffing my check-in bags with everything I was carrying in my carry on bag before I was allowed to check in. The weird thing is, I was never told about this rule on my journey from the US to India."
Cons: "During check-in, I observed inconsistent application of rules with respect to hand luggage. My carry-on and laptop bag combined were 12 kgs and was told that I had to pay excess baggage fees. While, there were quite a few people on the plane whose hand luggage was clearly above 12 kgs."
Pros: "Excellent service. Excellent quality of food."
Cons: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Pros: "I liked how kind and attentive the staff were."
Cons: "The connection in Doha was a pain...one has to one end of the airport to the other...go through security and then come ALL THE WAY BACK! UGH!"
Pros: "crew servious and food quality."
Cons: "not so many Hollywood movie choices."
Pros: "Dedicated to customer service"
Pros: "Boarding was orderly and tinely. Seats were confortable."
Cons: "No internet on-board and terrible food."
Pros: "Boarding from Doha and service in doha."
Cons: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"
Pros: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Cons: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Pros: "Very nice. Everything was great."
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pros: "Personal courteous service"
Cons: "Quality of food"
Pros: "service and staff was polite & friendly"
Pros: "Landing and botding is safe"
Cons: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."
Cons: "Long hours from Doha to Atlanta"
Pros: "Boarding and ticket counter crew were good."
Cons: "Business class passengers were not given a priority.The food was mediocre and didn't compare to other airlines. The crew was impolite and attend to passenger's needs. Local American airlines pay more attention to passengers even in economy class. Will not recommend traveling from Mumbai to Doha via Qatar airways."
Pros: "Comfort and Cleaniness."
Cons: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Pros: "My family did not comfortable in English talking and air hostess helped them very good with Hindi language. Increased my mom confidence to travel through Qatar airlines without any problem. Appreciate staff on board and airline service, thanks."
Cons: "Very uncomfortable seats- Space between seats is very tight"
Pros: "The entertainment options."
Cons: "I didn't have any complaints. I thought everything went very well."
Pros: "Excellent service and in time flights."
Pros: "Comfort and service"
Cons: "Food breaks should be more"
Pros: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Cons: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."
Pros: "I liked everything about the flight."
Pros: "Food was great, seats were comfortable, in flight entertainment was awesome, flight crew was friendly"
Cons: "baggage process could have been better, i was made to remove stuff just because was 1-2 lbs overweight in my baggage. Never had this issue with other airlines (especially when its only matter of 1-2 lbs.)"
Cons: "There was nothing to like. Considering my travel experience with Qatar & middle eastern airlines they've gone worst. The aircrafts need to be upgraded especially on long flights. Food was horrible and so was the entertainment. Would not recommend or fly Qatar again."
Cons: "Worse staff at mumbai airport. Even thou i was ready to pay for the upgrade to business class. They told me am not eligible to do it. Extremly dissappointed with the airline and staff"
Cons: "No upgrades. Worst flight."
Pros: "Excellent customer service, smooth boarding, good food."
Pros: "Once I made it to my seat, easily slipped back into a meditative trance."
Cons: "Unannounced delays. Waited in a line, then another one. Probably just different security protocol than I'm used to."
Pros: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Cons: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Pros: "I was the third person in the line. The ticket agent couldn't find my ticket as multiple tickets were booked on my name and all tickets showed X mark. After 20-30 minutes of wait, I finally got my ticket but the security and custom lines were very long by that time. Never flying Qatar again."
Cons: "The food was not that great, I asked for non veg Hindu , it was very bland and tasted like fake chicken!"
Pros: "Good staff and service"
Cons: "Require more leg room"
Cons: "Food could have been bit better."
Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
Pros: "very welcoming and responsive"
Cons: "avoid last-minute gate changes"
Pros: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Cons: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."
Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
Pros: "The crew was amazing, polite and efficient"
Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
Pros: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Cons: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."
Cons: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"
Pros: "The food and crew on board are good"
Cons: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
Pros: "Nice crew with good ambience"
Cons: "Online all food options, though it's a small flight with no hot food served!"
Pros: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Cons: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"
Pros: "Service was nice. Crew was friendly"
Cons: "Allow for free updrades"
Pros: "The flight was on time. The overall experience was good. Would love to travel with them again."
Pros: "Not at all"
Pros: "Very good crew"
Pros: "All was okay and easy."
Cons: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."
Pros: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Cons: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."
Cons: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"
Pros: "Super professional and kind crew. Food was good. Overall, a fantastic flight."
Pros: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Cons: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."
Cons: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."
Pros: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Cons: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
Pros: "Baggage policy is good"
Cons: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."
Pros: "The air hostesses were very warm and friendly."
Pros: "Service was good"
Cons: "Flight was delay that was not good"
Pros: "everything went smoothly.. good service, good food"
Pros: "Was a very good experience. Staff was friendly and organized. Food was good."
Pros: "Free upgrade to first class for no apparent reason"
Pros: "The best airline in India... by far!"
Pros: "Cleanliness timing"
Cons: "Baggage cost for extra luggages."
Pros: "They had a check in/ luggage drop before the AirTran"
Pros: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."
Pros: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
Pros: "Boarding and crew were great."
Cons: "Food can be improved."
Pros: "Friendly staff, organized boarding, in flight crew helpful in finding seats"
Cons: "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."
Pros: "Staff on board are excellent! WAY better service than US carriers."
Cons: "Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic."
Cons: "Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline."
Pros: "It wasn't efficient. Slow to check in"
Cons: "Two members of our travelling group had challenges checking in which the staff seemed not able to address and didn't communicate well"
Pros: "Less leg room than Jet"
Cons: "At least the emergency row should have more space"
Pros: "The interior aesthetics are good and the cabin crew are well trained to look after the needs of the pasengers."
Pros: "The best airlines"
Pros: "Leg space is good. Food is good. Cabin crew is top notch."
Cons: "Flight was delayed by 20 mins"
Cons: "It was good value for option With in flight catering"
Pros: "While waiting to board, they first informed me that I had been upgraded from Economy to Business. Then they changed their mind and said it would be Premium Economy. I still didn't mind. And then they say, what the heck, go enjoy yourself in Business. Now that is something I will appreciate for a long time. Happy Birthday Vistara!"
Pros: "The food quality and the inflight entertainment were better than most other commercial airlines. The free upgrade to premium economy due to availability was also welcome."
Cons: "Three things : 1) The crew seemed to be relatively inexperienced and just out of college. I observed a couple of informal communication exchanges from their part. But the crew were helpful and tried their best to provide the best customer experience. 2) The boarding process normally starts with business and premium class and then followed by economy. For my flight however the economy class was boarded first while the business class passengers were kept stranded waiting in a separate line. This also reflected the inexperience of the crew which handled the boarding. 3) Vistara was my connecting flight from Pune to Delhi followed by British airways flight from Delhi to London. Though the flights were booked under one ticket, the representative did not checkin my luggage throughout the journey due to which I had to collect my baggage at Delhi and check it in again. The representative explained that vistara still didn't have alliances with most airlines allowing luggage to be checked in till final destination. This is another front on which they can improve."
Pros: "Clean aircraft, top notch service, tasty food and on time departure/arrival. Would definitely fly them again"
Pros: "The seating, food, safety measures"
Cons: "You are best nothing to improve"
Pros: "Food and crew was good"
Cons: "An adults only section would be great as there were a lot of screaming children on board, also seats were a bit on the small side"
Pros: "Food is amazing, planes are good."
Cons: "The boarding crew at the gate did not say anything while weighing the carry on bag. I was ask to go to another person who issued me check in baggage sticker and told me to hand over your baggage to a person inside. At last he mentioned to not put any valuables in that bag. My carry on bag was just 1lb extra and the first person could have told me right away and I would have thrown away chocolates and brought down the weight to permissible limit. In general passenger do carry valuable stuff in carry on bag. I had to follow whatever I was told."
Pros: "Overall good experience."
Cons: "If could have got seats of our choice."
Cons: "Shitty boarding like in all India airports"
Pros: "Everything was very good."
Cons: "Food was goof"
Pros: "Entertainment is good"
Cons: "Flight was good"
Pros: "eg space and the service..."
Cons: "Food wasn't great...Not many selection on old Bollywood movies."
Cons: "The seats are cramped and the food is tasteless"
Cons: "Broke my bags."
Cons: "Crew didn't check properly the needs of other passengers,like blankets they didn't give to other passengers including me"
Pros: "Friendly crew, great extras, great food. Superior experience with this airline."
Cons: "the new laptop/camera rule. not enough cushion with bubble wrap, no organization. the crowd and lines werent managed. there isnt insurance available in case anything happens to them since it's out of our hands."
Pros: "Great Ambience. Excellent Crew. Tasty Food."
Pros: "Very pleasant crew, good food and an easy layover."
Cons: "No negative feedback."
Pros: "The flight crew is great, the plane is modern and the in-flight entertainment is awesome"
Cons: "Food quantities could be more. In such long haul flights, individuals line myself who do not sleep in focus tend to get hungrier."
Pros: "Every thing was ok.but not excellent"
Cons: "Specially for getting down from the plane we had to use stairs that is not good specially for senior citizens."
Pros: "from start to finish Emirates has always got the best service for economy class, been flying EK from DXB BOM and SEA DXB BOM for last 10 years with complete satisfaction"
Cons: "they are a bit expensive compared to other airlines but given the service cant complain. hopefully they start A380 from SEA"
Pros: "Very clean and comfortable. Staff very attentive."
Cons: "Many sick passengers on board."
Pros: "All was good"
Pros: "Flight was comfortable"
Cons: "They did not have enough Veg food even though I had requested it."
Cons: "I watched only one movie, but the selection seemed good."
Cons: "Due to visa processing delays I couldn't return back"
Pros: "The flight was on schedule with professional staff, and clean planes."
Cons: "The food was ordinary."
Pros: "It was good"
Pros: "Comfortable and Well cared for during the flight"
Cons: "Wheelchair help in Dubai is horrible. They need a disabled or aged person on their staff to understand our problems Too many carriage changes and unnecessary location changes. We do not need a guide to understand where to go and lead us along. We need physical help."
Pros: "777 are pretty good"
Cons: "Screen was broken for the whole flight , after repeated calls to the flight attendants nothing was done"
Pros: "Very good services by Emirates, flight was on time, leg room between seats was sufficient, meals were good and staff behavior was good"
Pros: "It was very comfortable for a 14 hour flight."
Cons: "I didn't like the fact that they ran our of my selection of breakfast. We were seated midway on the plane and my breakfast selection ran out before they got to my section."
Cons: "need more leg room and ability to recline"
Cons: "It seems to me that the flights to India are a little more cramped than the ones from the West to Dubai."
Cons: "Food was not upto the mark. So many indians travel, do provide proper yummy indian food.!"
Pros: "Normal checking process completed and waiting at gate early."
Cons: "Flight initially was said to be 1 hour late and then it was cancelled altogether. There was no information about why and what are the next steps. People were just following blindly as the group moved, finally everyone was led out of the airport after immigration cancellation, then to baggage claim where we had to collect all checked in big bags and board a bus to take us to hotel . The hotel was good but getting there with the big bags for just a few hours and then the flight was scheduled for night (12 hrs later than original schedule) They could have just held the checked in baggage with them, or arranged an alternate aircraft to arrive sooner."
Pros: "Everything was terrible"
Cons: "The flight was canceled and the staff had no idea how to rebook."
Pros: "The seats were good, more reclining than Etihad, Luftansa and United airlines and a good leg space, although I'm 5'4. Food was good and plentiful."
Cons: "Cleaniness was really bad. There was a puddle of water in the washroom and even after informing the crew twice noone cleaned it."
Pros: "Live entertainment TV. On time schedule."
Cons: "my flight from Dubai to mumbai - missing baggage. That was not a good experience at all."
Pros: "1. Good meal options for a vegetarian like me. 2. Courteous cabin crew"
Cons: "1. Sub-optimal boarding and delayed take-off from BOM to DBX. 2. Non-functioning entertainment kiosk from BOM to DBX"
Cons: "Not enough blockbuster action movies. I expected you would have the new Jason Borne flick for e.g."
Cons: "Food menu must change. Vegetarian Indian food menu is boring."
Pros: "All the services were excellent"
Pros: "Excellent take off and landing. excellent service provided."
Cons: "The chair should be more inclinable. In long journey it is strenouos"
Pros: "Emirates is great airline, but Dubai to Delhi trip very bad, also crew has very bad attitude."
Cons: "Emirates flight Dubai to New Delhi is very bad, you have to walk 30+ minutes to gate, and boarding is a mess."
Cons: "Poor service"
Cons: "They should accommodate older ,wheel chair people to take their carry on bag in checking make them more comfortable flight. Help fast boarding."
Pros: "SEATS very comfortable. Timings very accurate other than the weather delay. Staff very courteous. Food is great. Aircraft is equipped with every possible thing"
Cons: "Internet didn't work at all"
Cons: "Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic"
Cons: "Food was served warm. Perhaps the menu could be better, but it wasn’t bad."
Pros: "Great service in 1st class"
Cons: "All good"
Pros: "Food was ok"
Cons: "AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only"
Pros: "Very friendly and cooperative crew. Entertainment is well upated with latest media."
Pros: "Nice smooth flight. Also lovely to be offered a drink and food. Although the quiche is not great. Wasn’t nicer last year"
Cons: "Maybe just change the quiche. Very dry"
Pros: "Seating was good. Crew was good"
Cons: "Food could be better"
Cons: "Flight was delayed and missed 2nd flight due to delay"
Pros: "It was fine - overall pleasant/nothing."
Cons: "It was fine - overall pleasant/nothing wrong, but not outstanding, either. It helps to have no one in the middle seat, but it would have been nicer to have slightly more comfortable seating, and a bit more privacy."
Pros: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Cons: "Food was horribly salty. I got the middle seat between 2 men. One of the attendant s was taunting most of the people who asked him for anything."
Pros: "Lots of room because plane was half full"
Cons: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."
Pros: "Service was great and the flight very smooth. Great flight!"
Pros: "Friendly crew; good food"
Cons: "No wifi"
Pros: "choice of movies were very bad"
Pros: "I was very happy with the overall experience"
Cons: "The crew could have been a little more helpful"
Pros: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Cons: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Pros: "Great service; Very comfortable lie flat beds with lots of leg room"
Pros: "Courteous Service and excellent hospitality"
Pros: "Stewards were friendly; snacks were good"
Pros: "Swiss airlines is just like a flying ikea store - very sad"
Cons: "Nothing really , seats are terrible , food is bad Zürich is super nice"
Pros: "The airline crews politeness & courteous comfortable seating were helpful on meal selection."
Cons: "I was randomly selected for a second security check at the boarding gate in Zurich airport, the security staff were unfriendly, said it was a TSA requirement even though I stated I am a United States Citizen and That I have already passed through a complete security check Point, still they placed a metal & scanning detector on my feet, hands & belt. This was a complete violation of my rights. Never have I faced a humiliating situation at any other airport. If this was a TSA requirement then everyone should be subject to a second security check."
Cons: "My seat was semi-broken, it was in constant state of reclining."
Cons: "The flight was 1:20 hours delay so it arrived at midnight to Vienna. Even they refused to accept all the cabin bags on board. Very disspointed with Swiss. I’m flying twice time a week and I never experience so frustating experience like Swiss Air"
Pros: "Or print out a boarding pass. Much unlike our experience with Lufthansa flying from Boston through Frankfurt to Geneva."
Cons: "See sbove"
Pros: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Cons: "The flight was an hour late, causing us to miss our connecting flight."
Pros: "I love the fact that there are no communication barrier...everyone that I spoke to knows English!"
Pros: "Very comfortable and attendants were very attentive."
Cons: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."
Pros: "The flight attendants seemed very courteous, but unable to do anything about the situation."
Cons: "We had a family of four sitting behind us. The father yelled all the time. They took up four overhead bins and he was frequently up and down getting things out of the bins. His very hairy large belly was touching my daughters head every time. He and his children punched the backs of our seats on a regular basis. My back was in constant pain and I was unable to do very many things due to the back pain during my "vacation", The flight attendants had to remind the parents that their children could not stand on the seats during takeoff or crawl around under the seats. No ability to change seats or I would have. I didn't have a problem with the other children on the flight, when they were crying their parents tried to do something. However these people brought playdough for their child to roll out or punch on the seat tray and all they did was constantly yell loudly at their children, Well not about the kicking, punching, or crawling around. Just yell in general at them."
Pros: "Check in, crew were friendly enough"
Cons: "Worst food ever, vegetarian so called wraps and breakfast. Bland eggs and rotten fruit salad. The fact that when I request a window seat and am told I have one then to find out I don't. Rather tell me that in the first place. This has happened numerous times with swiss. Remote for the entertainment didn't work and although crew said they would reset it they never did. A bit of a pain for a long haul flight of 8 hours...."
Pros: "I really enjoyed the flight overall. Made a long flight seem not so bad."
Cons: "My luggage being lost both from Toronto to Zurich and from Zurich to Toronto. Air Canada took nearly 4 days to get my baggage to me in Toronto, as a result of which I was unable to attend a funeral in Chicago. I was lied to over and over by air Canada. The entire experience was horrible."
Cons: "On my return journey I was told at check in that there were delays that would mean missing my onward journey from Zurich. I was then rerouted through Istanbul with the promise that I would be well compensated for my troubles. I was told that I would receive a certain amount for every hour I was delayed from my original arrival at end destination. Well I arrived 8 or more hours after I had originally expected (and the reason I booked with Swiss Air was because of the timing and the apparent luxury of the flight). Once I got back home and tried to pursue this amazing compensation I received some of the worst customer service ever and received 0 compensation for the experience. Very disappointed and will never fly swiss airlines again."
Pros: "Crew was very nice & humble"
Cons: "Food quality could be better it was tasteless very low standards, & boarding crew in Chicago or in Mumbai needs training because they don't want to give you a choice for food or the seat From Zurich to India & they runout off Nonveg food & crew was telling they have only veg take it or leave it samething Zurich to Chicago if the boarding crew do write thing then this could be avoided ."
Pros: "A very short flight."
Cons: "Passengers crowding the lane"
Pros: "Entertainment system. Flight crew was awesome. Always ready to help in any way."
Cons: "Just the seats were to close together coupled with small seats is at times uncomfortable. Even this is a reach however, I was pleased with Swiss being the first time flying with them."
Cons: "Checking in we had a nasty representative, but other than that, all was well"
Pros: "video on demand, great movie selection. Food and wine included at no additional charge, and it was good."
Cons: "Cramped seat, with equipment box in my floor area, made overnight flight very uncomfortable. Didn't sleep well."
Cons: "Not. Lot of room for legs. Slection of movies very poor. Very old movies mostly"
Cons: "Aircraft old"
Pros: "the crew members were patient , helpful. Food presentation and taste were good."
Cons: "They will not give you seat confirmation unless you pay , very annoying"
Cons: "Even though I ordered in plenty of time, I was not on their list. I went hungry."
Cons: "It was awful. I lost my seat"
Pros: "The best trip to Europe I have had. Good food, great staff. Much better than the domestic airlines I have been on in the past several years!"
Pros: "Easy boarding."
Pros: "The warm professionalism, quality of service, and attention to detail by the flight crew was outstanding."
Cons: "Would have liked a bit more instruction about the lengthy connecting trek in Zurich. It worked out fine, but the trains are a little confusing to tired & weary travelers."
Cons: "The delay in departure and sitting in the aircraft with no air conditioning was very uncomfortable."
Pros: "Food was good"
Cons: "Terrible communication about what terminal and gate to go to!"
Pros: "Every thing SoSo Flight delay No proper signs where to go No courtesy of staff"
Cons: "Cortese staff more helpful in answering to customer I had less weight in checked baggage requested agent if I could check in my small had bag which would have made it 27 kg total ( 2 kg more than allowed wt of checked baggage ) but no carry on Was spoken to very rude with agent"
Pros: "Spacious seat."
Pros: "Crew was good,seats were uncomfortable,less leg space"
Cons: "There should be more legs pace and if the person sitting near window wants to getup and go out then every body should not get up.TVScreens were not working or the speakers were not working"
Cons: "Entertainment didn’t work, seat was broken"
Pros: "Nothing other than the hospitality Of the staff in the flight. They were well behaved"
Cons: "Disgusting old aircraft Temperature was too hot Flight was delayed and they didn’t turn on the ac Air India flights have food served. It’s included in the price of the flight. They didn’t have Both of options for breakfast. Just the veg option and the food was disgusting. And extremely small quantity There was no entertainment but that’s fine on a 2 hour domestic flight Flight staff did know fluent english Landing was the second worst landing I’ve levee experiences. Only Aeroflot is worse"
Pros: "Smooth nice flight, crew pleasant, long walk to & from gates."
Cons: "only 3 check in counters staffed. Domestic Flight was routed through International gates & terminal - big pain. Finally a small newly wed bride sitting next to me took up more of my space than a big overweight person, very obnoxious. My aisle seat back did not recline - broken."
Pros: "It was average and uneventful. Borderline of meeting my very low expectations of this airline."
Cons: "No priority boarding and no concept of queue. The crew kept waking me up. Since I was up I decided to get the desert. The pudding had soured yikes. Coffee was cold."
Pros: "The space on the aircraft and overhead cabin space was good The crew was very supportive"
Cons: "The entertainment system was not working and the headphone also did not connect"
Pros: "Much better flight then the last one"
Cons: "Flight delayed so missed connection and they put me on next day. Zero courtesy by airport help desk."
Pros: "The food was good and so was the entertainment !"
Cons: "They connecting bus to the airport were slower. And it took around 20 mins before I could board the bus."
Cons: "very poor service, no facilities during the halt"
Cons: "Everything, old plane, not friendly crew, services terrible, broken Entertainment systems"
Pros: "The only problem was entertainment didn’t work"
Cons: "Food was good & it was a 9:00 pm flight!"
Pros: "Politeness of the crew. Decent meal. Arranging a snack before boarding Dong due to 2.5 hrs delay in departure"
Cons: "Late departure only put up on the display boards. Announcements came much, much later. Chaos during departure at 9.30pm. Tension for those taking onward flights to Chicago, New York . All in all , very STRESSFUL."
Cons: "Flight was delayed. I understand Mumbai Airport is silent airport, but considering boarding delay, it should be more informative."
Cons: "No WiFi on a 17 hour flight! The movies worked if you were lucky. Bring lots of books! Called to find out about changing my return city, and customer service was non existent. They said they'd call me back?! Yeah, they never did (big surprise!)"
Pros: "Efficient and good Food service"
Cons: "Outrageous Air India policy: after getting a boarding card, it's the passengers responsibility to make it to the boarding gate on time. If you miss a flight due to long lines at Indian passport control and / or security check then, unlike other airlines, Air India won't book on their next available flight as a courtesy. Rather, Air India makes passengers purchase a new ticket. In my case, I managed to reach the gate for my Chicago flight 15 minutes before departure but the gate had closed 5 minutes earlier. Next, Air India insisted I pay $1,400 for a new one way ticket. They said it's my fault that I showed up at the airport 90 minutes before departure instead of "4 hours". So even after getting a boarding card, for Air India it's the passengers' fault if there are long lines at passport control."
Cons: "justfly.com was very unhelpful"
Pros: "IT WASOK LIKE OTHER AIRLINE I DID NOT FIND ANY THING SPECIAL WHICH ATTRACK MY ATTENTION"
Pros: "all food & hospitality of staff"
Cons: "Need lot of improvements. Why would Air India wait for passengers and miss on time departure? This way causing passengers who are already on the flight miss there connections. They waited 35 min for two passengers and then 15 min on the runway. Just doesn’t make sense."
Cons: "Seats are broken. Entertainment system doesnt work."
Cons: "bad service by crew flight is late all the time no regrets by air india"
Pros: "Not much to like or desire, expect we arrived in one piece"
Cons: "The plane was old and dated, with duct tape visibly used everywhere. There was a moldy smell that hits you as soon you cross the business class into economy. The flight was delayed because two passengers where assigned the same seat on the flight, which took a lengthy time to resolve. No beverages or snacks were offered until 4 hrs into the flight and when it came to dinner, they ran out of food (veg option). They pieced together a meal for me (and many others), which basically was bread and whatever leftovers they had un-used from business class meals. The air hostesses where rarely seen unless it was for lunch/dinner service, and had a poor attitude. I asked for some water and they made it seem like it was an out of the world request. Both takeoff and landing where harsh. At take off, it was almost like a vertical take off and at landing, we came in too fast and once on the ground the pilot slammed on the breaks. If I had more time to book, I would of gone with another airline... will never be flying with Air India again."
Pros: "Boarding process is good. Flight is clean and fresh."
Cons: "in the middle of air, temperature drops, so it was feeling so cold and the blanket they provided doesn't help much with it."
Cons: "toilets were not cleaned.and tv was not operating"
Cons: "The crew used to collect the jacket from pagers but this time I had to ask for it but still no one came to collect the jacket"
Cons: "Poor service. Staff not just indifferent but mistreat passengers"
Cons: "No movies"
Pros: "Overall service"
Cons: "Food quantity was less"
Pros: "On time.."
Cons: "Air India requires you to physically check in at least an hour before your flight. If you aren't there by then, they will deny you boarding, and require you to pay for another full-price ticket to get on another flight. No leeway, and no sympathy."
Pros: "Cheap and non stop flight between Delhi and SFO"
Cons: "Massive communication failures, constant changing messages incorrectly stating departure times. Flight aborted just before takeoff for no reason and 4 hour delay switching planes. Bathrooms stopped working and filthy halfway through flight"
Pros: "Meal served on 2 hour flight, flight attendants were kind"
Cons: "OLD plane, no entertainment, minimal drink choices"
Cons: "My flight was advertised a direct flight, yet it stopped in New Delhi after leaving Mumbai. Just be honest."
Cons: "Flight was not clean. Seat handle was broken. Recliner does not work.entertainment center was not wworking. I Will never fly again with air India. Staff was rude and behaved like they were obliging me...one of the worst flying experience."
Cons: "Kept us in the aircraft for an hour and a half before taking off without any obvious reason - kept giving us conflicting stories. Some politician was seemingly using the flight as his personal jumbo jet."
Cons: "My display was not working for17 hour floght and they said we cant do anything and there is no other seat so you have live with it."
Pros: "Food was decent"
Cons: "The tv was broken both going and returning and I could not watch any movies. Everyone's was broken. The seats were worn out and the stuffing was non existent or lumpy."
Cons: "- Baggage got lost, they didnt had information too about its location - The TV screens do not work - The headphones are broken - The air hostesses are rude - The managers and employee at Mumbai airport are rude. - The flight gets delayed"
Pros: "Good food and very good lounge in Mumbai!!"
Cons: "Your System did not transfer my United Frequent flier into the reservation. Can you still do it?"
Pros: "Great service Great food and entertainment collection on flight"
Cons: "Almost none of the 200 odd passengers had boarding passes for air India 's Shanghai - Delhi flight. Until 2 hours before take off, we had just 2 crew members at the counter(one for economy and one for business ) . This resulted in a line of almost 100 people at the counter. Air India 's website is very poorly designed as compared to other major US airlines. The errors don't show up correctly and is not very user friendly. Tracking mileage points is very cumbersome. There is no indication of the documents uploaded or required . The mobile app is not convienent either. It neither facilitates check ins nor does it allow passbook additions."
Pros: "Crew members are friendly.nice and clean in the flight.love it."
Cons: "I think I was not satisfied with food quality."
Pros: "enjoyed 50 min flight"
Pros: "Left on time from Mumbai Very poor service on the flight"
Cons: "Food was of poor quality Seats were very uncomfortable Overhead light did not work. Delayed by 30 mins"
Airlines flying from Mumbai to New Delhi have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Mumbai to New Delhi
Masks required on board, masks provided on flights from Mumbai to New Delhi
Social distancing seating
Middle seats unavailable to book on flights from Mumbai to New Delhi
Testing for antibodies, testing for symptoms for flights from Mumbai to New Delhi
Waiving of change fees. Search flexible flights from Mumbai to New Delhi