Daily cleaning, installation of cabin HEPA filters on flights from Nanaimo to Orange County
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Scores according to KAYAK customer reviews
Cons: "A better snack option would be appreciated"
Pros: "Not a thing"
Cons: "The fact I didn't even make it to my destination. Not one person working for Air Canada gave me the impression they knew what was going on. They certainly didn't apologize for ruining my vacation and they did not try to do a single thing to help us make our flight or make the disappointment of missing it any better."
Cons: "The flight was operated by Air Canada, who habitually assume either that the people in the final row have no hand luggage or simply suffer from a severe lack of operational storage capacity. Overhead bins full of spare plastic cups. As far as the crew are concerned, no problem, because you can just push your way three or four rows forward while everyone else is boarding and then take someone else's overhead space. When will Air Canada learn how to run an airline?"
Pros: "Convenient quick. No stop overs"
Cons: "could have used more room"
Pros: "The onboard flight crew were very friendly."
Cons: "We were traveling with an infant and there was no pre boarding call. They took wheelchairs and then just started zone 1. The seats are so uncomfortable, it feels like a lot of the padding has been removed for weight. I am 6’2” and there is just not enough room to sit comfortably in a 3 seat row. If we can avoid flying Rouge , we do."
Pros: "People are couteous"
Cons: "Very cramped; big doing and dance about overhead room so I gate checked. There was empty overhead space and bags very slow to come out at baggage claim"
Cons: "In 25 years of traveling I think this is the worst food I ever had in a airplane. Lucky that the butter and the bread were eatable"
Pros: "Able to Get later flight since original flight cancelled."
Cons: "flight delayed 2 hrs because of weather. Staff did not want to reschedule my next connector, just the Toronto flight"
Pros: "Seats in business."
Cons: "The food."
Pros: "Friendly staff, scent collection of media on offer."
Cons: "Size of the seats, baggage fees, insulting attitude of the baggage check in staff in MTL."
Pros: "Not much"
Cons: "Flight was overbooked so I was on standby even though I paid 1 week in advance Bag was missing. Shitty experience"
Pros: "I had an entire row to my self. Staff were friendly"
Cons: "Always hate when airlines don't provide snacks"
Pros: "The staff was very congenial and helpful. Sense of humour too!"
Pros: "The plane was obviously newer and in good condition. Entertainment options were good. Window dimmers were a cool touch."
Cons: "Service from the crew was generally bad. For a 5 hour flight, we were offered one drink. We had to sit with our pile of trash for 2.5 hours before they collected it. Crew was grumpy and unpleasant. My baggage was damaged."
Pros: "We flew Toronto to Milan"
Cons: "Air canada doesn't know how to run an airline and should stop trying. They are hurting all of their passengers,and they do not care."
Cons: "One of the crew members seemed a bit out of sorts, didn't smile much and was curt with another passenger when she was asked to take his garbage."
Pros: "The crews were nice and the seats were comfortable"
Cons: "There were so much miscommunication. Coming from Hong Kong it was late for 3 hrs , then I need to pick up my luggages and went thru immigration. Missed the flight to Toronto, checked at the counter and was told did not need to pick up my luggage until I got to Atlanta. Well at Toronto, my luggages didn't go through. I had to pick them up and went thru immigration on the USA side again. Missed my flight again! It was so frustrating except all the employees were very nice and helpful."
Cons: "All flights were delayed. makes for a problem to connect to the next flight."
Cons: "Food was terrible Flight was not full and I tried to get bettuer seating but I was told there is none available. Then after boarding they had someone else with the same seat number. Very strange"
Cons: "Flight delay of almost one hour."
Cons: "Flight cancelled"
Cons: "Fact that when my flt was delayed it was too late notice and then when it got cancelled no communication. Poor customer service. ."
Cons: "One of the worst overall flight experiences. Flight attendants ignored assistance light, no entertainment ( only option was paying for an ipad), and blankets had to be paid for!!. Flight was so booked that we were late taking off. Poor flight attendants were obviously understaffed. Will avoid this airline when possible"
Pros: "Flight was on time. Personal entertainment is very good and crew was great."
Cons: "Boarding is always a bit chaotic with the carry on bags. I am tall, so economy seats are always uncomfortable."
Cons: "I am filing a complaint with regard to my recent flight on Dec 31, 2016 from Barcelona (BCN) back to San Francisco, US (SFO) on Air Canada, with a connection in Toronto, Canada (Flight # AC1915 and AC739). My wife and I were denied boarding at Barcelona because we did not have an ETA to visit Canada. However, we actually qualify for the Transit Without Visa Program, allowing us to transit through Canada to the US without an ETA. Please see below. My wife and I arrived at BCN airport in Barcelona before 11 am, more than 3 hours prior to the departure time of 2 pm for flight AC1915 to Toronto. Please see the attached bus ticket as proof, indicating we boarded the bus at 10:30 am at Barcelona city center. This is more than enough time for check-in processes. I knew about the ETA requirement prior to travel. However, I also knew that, as a Taiwanese national, we qualify for the Transit Without Visa program, allowing us to transit through Canada to the US without an ETA. The Canadian Government website states that: http://www.cic.gc.ca/english/visit/visas-all.asp#eta-exemptions “The following persons are exempt from the eTA requirement: • Foreign nationals seeking to transit through Canada under Transit Without Visa or China Transit Program.” Furthermore, also on the Canadian Government website: http://www.cic.gc.ca/ENGLISH/helpcentre/answer.asp?qnum=1092&top=16 “Travellers whose planes refuel in Canada going to and from the United States, as well as participants in the China Transit Program and Transit Without Visa Program, do not need to have an eTA or a visa to transit Canada.” We qualify for the Transit Without Visa Program because according to the Canadian Government website: http://www.cic.gc.ca/english/department/twov/travellers.asp • We are citizens of Taiwan • We hold valid Taiwanese passports (please see attached passport photo) • We hold valid US visas (please see attached green card photo) • We are traveling to Canada on an approved airline: Air Canada Rouge • We transit through an approved Canadian airport (Toronto’s Pearson International Airport, terminal 1, without a change of terminal between flights) • We hold a confirmed onward ticket to the US the same day (AC739 to San Francisco, departing at 6:55 pm the same day) • We arrive during operating hours for the US in-transit pre-clearance facility. During check-in, we were told that we needed an ETA and denied us boarding. I tried explaining to the supervisor on duty that day that an ETA is actually not required for us since we qualify for Transit Without Visa, using the arguments I presented above in this letter, as well as showing him the websites from the Canadian Government. However, the supervisor insisted that we needed an ETA, citing the general policy that Taiwanese citizens require ETA to visit Canada. What he did not realize was that we satisfy a very unique case that did NOT require an ETA."
Pros: "My flight was on time"
Pros: "Boarding was on time and organized. Checking process was fast."
Cons: "Seat was a little to tight for a long flight"
Pros: "Good job to the Logan Airport ground crews & FA, flight# AC7677 FA from YYZ to Bos, flight#AC 362 did a good job aswell. Overall, im satistied."
Cons: "I don't like the boarding system from Bos to YYZ & vice versa. Why not start from the rear part (zone 5) instead of starting from zone1. just saying."
Cons: "We missed our flight to Minnepolis we got a later flight home. We were tired and disappointed about getting home late. When we got to the gate our plane was still there but they said it was too late to get on but they delayed the plane 10 minutes to take our luggage off. We got a later flight. Not happy."
Pros: "Cleanliness, crew (in general)."
Cons: "Problems with entertainment system sound seem to be a recurring problem aboard aircrafts - the jacks seem to be in bad shape in most, whether for the provided eraphones or those brought on board."
Pros: "Crew was wonderful I was very glad that the Toronto boarding person recommended that i get on the flight as there were still empty seats -- there were no seats on the next flight that i had been switched to because my bag was on that one (supposedly)..."
Cons: "My bag was not on the next flight, so i had to get a hotel room for the nite, It was not on the 8/14/16 Sunday morning flight as stated their system; although the Dulles manager was very helpful, my bag was nowhere to be found. Someone drove to Dulles from Va Beach with my car keys -- i was called sunday nite that bag arrived.and would be fedex'd 2-day which put arrival at Wed 8/17/16. Still not here on 8/20/16. Sad and disappointed at how botched the return trip was."
Pros: "The boarding was painless. We could board early since we were in Zone 1."
Cons: "Not enough space for overhead luggage. The crew looked overworked and stressed. Had to ask the stewardess 3 times for the same order. The seats weren't really an upgrade, it was just a Window and Aisle seat with a table in between. The service was not any better than economy. The Upgrade didn't feel like an upgrade. We will definitely think twice before booking with Air Canada."
Cons: "Waited 1 hour for my bag only to be told that it was put on a different flight. They couldn't tell me this during my flight or while I was waiting? They said it would arrive by morning the next day. I call multiple times to get an update and no one has an update. 6pm rolls around without a single update so tired of calling I drive back to the airport to get a hold of a person. Person says delivery company has it and gives a phone number. Call delivery company and they have no idea what i'm talking about say to go back to the airport. Bag finally shows up 12 hours after expected without a single call or update. Never flying air canada again!"
Pros: "I wish I would have been entitled to check at least 1 luggage without a charge"
Cons: "The staff was friendly"
Pros: "Boarding is the best!"
Cons: "I do understand mechanical issues occur, but your communication of these issues was awful! My god, you cannot tell if your electronics are working before you board people. One thing I can say for America, they do not mess around.....they fix problems....your team sucked leaving Toronto Barcelona two weeks ago and then you suck leaving Toronto to SFO. Please understand, folks have flight connections and the number one thing then need from you, instead of water is information on whether their flight will be waiting for them!!!"
Cons: "Service is absolutely poor. Pathetic. I asked to take away my cup of water. They said we will be back. That point did not arrive till the flight landed."
Pros: "the crew on that flight was very pleasant and helpful"
Cons: "I missed my connection in Montreal because the flight was 2 hours late to get in and Air Canada staff in Lyon had told me I did not need to get my luggage in Montreal but only in Toronto to go through US custom ... which was not true. The airport staff in Montreal was absolutely unhelpful and sent me in 10 different directions. I was finally rebooked for a later flight, and the person there was finally very nice and helpful."
Pros: "Not much"
Cons: "Food is awful and the seats are the most uncomfortable I have ever encountered!"
Pros: "Nothing to like or not like. Classic small (Embraer) flight for 3 hours. Nothing special one way or the other."
Cons: "Flight was delayed for over 4 hours due to Air Canada fault, no crew at the gate to provide updates, forced to gate check all carryons, missed connection AND rebooked connection. Canada was lovely, too bad I can't say the same about Air Canada."
Pros: "Flight crew was excellent. Great service & comfort."
Cons: "Delays, waiting with little explanation."
Cons: "It was very cold!"
Pros: "I enjoyed the efficiency and friendliness of the crew and the timliness of the flights themselves as well as the boarding process."
Cons: "First flight: My headphones didn't work with the entertainment system and the only other option to watch what was on the tv was to purchase headphones. Also, the movie skeleton was somewhat limited. Also, it was a longer flight but there was no free food option"
Pros: "Seats were comfortable and could recline more than other planes. Had entertainment in the headrests."
Pros: "The saftey"
Pros: "I like having the trip map in front of me so I can track progress. Usually I don't get it on flights this short."
Cons: "Food was not very good. Could not identify the green stuff and the eggs were interesting."
Cons: "Didn't take this flight die to missed connection."
Airlines flying from Nanaimo to Orange County have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nanaimo to Orange County
Masks required on board, masks provided on flights from Nanaimo to Orange County
Social distancing seating
Middle seats unavailable to book on flights from Nanaimo to Orange County
Testing for antibodies, testing for symptoms for flights from Nanaimo to Orange County
Waiving of change fees. Search flexible flights from Nanaimo to Orange County