Overall, very pleased with this flight. Boarding could be better because boarding was announced without a microphone so people didn’t know to line up until we heard the staff walking around to announce it. Also, had to stand in line for 10’ before we started moving. My husband who is impatient and cannot stand for too long did not like this. The rest of the flight- crew, food, and entertainment were very good.
Boarding and deviating was mediocre. At boarding they have not prioritized Business class. During debarking they prioritized premium economy. Also bus rides both times.
It was ok, it felt more like an internal flight than an international flight so I guess expected a slightly better standard. Nothing really wrong with it but there was no inflight entertainment. Food and service was good.
Really good 👍 This was our first time flying with Vietnam Airlines. It was a short domestic flight, so no meal service, but boarding was organized and the flight departed and arrived on schedule. The flight attendants were professional and neatly presented. All in all, a very good first experience. We would recommend Vietnam Airlines.
We flew with their partner VESCO on a small plane, it was a really good flight. There was no food or entertainment as it’s a one hour hopper flight.
The flight boarded and departed pretty much on time as it’s just a one hour flight there is no food or entertainment so I marked that at the neutral but they do offer water and I’m sure if you needed some food you could bring your own onboard. This was our third internal flight with Vietnam Airways and I recommend them.
The flight crew and attendants are very professional and polite.
Average, not more then that. Cannot compete with Singapore Airlines
No space in between the seats as per them the average height of human is 5’3” and weight as 55, so seats are designed as per the same. Also, the aircraft was dirty and full of insects
Technical problems checking in. Had to wait a long time while they got things ready.
Paid for the seat 17D. I found that that seat has no lean back facilities
Flight was short but turbulent giving uneasy feeling :( ; although views were mesmerising ;)
Flight boarding experience with journey was smooth; can describe it as a less to minimal turbulent flight!
I paid 675£ for LHR-BOM-BKK (return flight). They charged so much money but provide very less food/drinks as compared to another airlines. Never ever fly with Indigo.
Just fly from point a to b. rest holds zero stars. And with zero competition, what do you expcect
As budget airline everything was good. Except that - boarding process can be more organised. Then if entertainment systems are not operational. Its better to keep them switch off.
Foreign nationals are not permitted to check in online in advance. We can only check in at the airport, so choice of seat was limited. I was stuck in a very uncomfortable location. I would expect a meal included in a flight of this duration. The food options to buy are very basic. IngiGo are a very good domestic carrier, but if they are serious about operating more international, longer haul flights, they need to improve this service to match every other airline I know.
The entire experience leave an impression that there are scopes for improvements in all spheres. Seems the airline has expanded beyond their capacity to manage.
Already mentioned the didorerly check in process. The crew were not aware that I pre-booked for snacks and paid for. They said I have to pay for snacks and drinks, when I showed the crew my boarding pass they said that the system was not updated with this information. Very strange excuse..
Cleanliness os Seats and surrounding areas. On time Departure and Arrival. No1 Budget Airline in India
Terrible customer service. My last choice to fly now if there is no other options.
For budget airline, it’s not bad at all. It’s definitely value for money. I added on the priority check in and eSIM. It’s well worth it.
Our flight was delayed for about 3hours however the ground crew made it sure that we will not miss our connecting flight from Hanoi to incheon.
Flights on time is good. Crew should take care of passengers more.
No food? No movies? No water?? On an international flight, really???
Very bad experience and will never try their service again. Not even water serve for 8hr flight. Will have to wait for every prepurched to cimplete before can buy water.
Trip was only 40 minutes in duration....no food and no entertainment. Otherwise it was excellent!
This was the worst flight (domestic or international) I have taken till date. Check-in and boarding experience at the airport were fine. I understand its a budget airline, still some basic stuff was missing. It's an international flight of almost 5 hours duration however, not even water was served to the passengers. If you need water, you have to go to the Crew Station and ask them for water. I asked him to fill up my own water bottle to which he denied and instead told me that I can have 1 Cup of water. When I informed, that we are total 4 family members needing water, he asked me to bring everyone to the Crew Station. Which I really don't understand. The cabin AC was not working or the temperature was kept at such a high temperature that I (and many others) were literally sweating. When I requested the cabin crew to reduce the temperature, my request was ignored twice. Finally I again had to go the front of the aircraft and ask the crew member to set it to 23. Then it was adjusted and we felt a little better. Overall a disappointing experience. They need to improve on lot of things while still keeping the cost low.
Maybe there was something wrong with pressure sensor or something. my ear was very uncomfortable and many babies were crying like hell. It happened during landing.
No in flight entertainment, no food, not even drinking water, uncleaned flights, smelly bathrooms, and above all no baggage allowance, they charged us 53700 yen for the baggages.
I appreciated a meal on the shorter flight. It was slightly delayed with no announcement but I was able to determine what was happening.
Really old air craft, broken seats and tray tables. Entertainment screens don’t work. Charging ports didn’t work.
seats were not comfortable, entertainment was not working and food could be much better, given the airline calls itself full service and india's flag carrier.
Terrible airline... Originally, the flight was canceled and didn't receive a notification, had to learn from their twitter account... Rebooking was a huge pain... Every other airline like American and United did eventually fly a day later... The flight had a layover, no other airline needed one... India is such a weak nation globally, this airline has no leverage to negotiate good airspace... Flight left late, again no notifications as to why at the airport. On the plane, wifi is spotty, chargers don't work... The only saving grace used to be good food. Even that has gone down the drain. Just the worst!
The flight was on time, the entire experience was very smooth. The Flight crew were incredibly professional and nice. Made us feel very comfortable
Flight has no entertainment. Crew doesn't care atall. Horrible service and never going to take Air india and will spread their Horrible service.
Very bad experience luggage never made to destination no help form airlines staff aircraft was old crappy forts staff service bad airlines staff
The boarding experience was very organized and easy to follow. The flight was pleasant and the food provided was also very good. Both Delhi and Mumbai airport have metro connections which make getting around much easier.
Undisputed leader in sky for Indians. Very good crew right from ground to mid sky. Very sumptuous meals twice
I reached the check in counter 1 hour before take off and was denied boarding because the luggage could no longer be transferred to the flight. I was aback when throughout the world(including India) for a domestic flight, you need to report 1 hour before boarding. Then on top of that i was made to buy a brand new ticket. I had paid $350 for a business ticket between delhi and mumbai and then was made to buy another economy ticket for $100, No concessions/discounts were made for the airline's own inefficiency! The reservation counter was also extremely rude and unapologetic about making me pay a second time. For such a mediocre airline, there seems to be zero focus on providing good service to their customers and providing a pleasant experience.
I will never ever fly in SpiceJet again. 1. I paid for my additional baggage weight before coming to airport and I have the receipt from Amex card. But the staff couldn’t find it so I ended up in paying again. 2. Online registration doesn’t work with international phone number so I don’t know where the issue was with my check in 3. Who weighs a backpack and a hand luggage for 7kg? With just a laptop, charger, empty carry on luggage might become 7kg. Felt like the staff was hired to just target money collection. 4. While boarding the flight, the staff on the ground was rude while I searched for my boarding pass. 5. The landing was so bumpy. 6. Longest shuttle from spice jet landing to the airport. Bags came in even later.
The flight was delayed by 3 hours, took off at 11.30 pm, instead of 8.25 pm. No refreshments were given to passengers. Despite long wait.....pathetic.....
The flight didn't even take off and cancelled in a royal manner. Hopeless airlines.
The flight got multiple changes of timings and ultimately I had to cancel it.
I have been an NRI living abroad for the last 35 years, but I had one of my worst experiences recently at the Dharbhanga airport, especially with the ground staff. Their behavior was very rude; one of the staff members almost abused me and charged me extra for my laptop and cable that I was carrying from Dharbhanga to Delhi, where I had an international flight. Despite being careful with the weight limits, the ground staff treated me very poorly, making it one of the worst flying experiences of my life.
Staff could have been helpful when traveling with kids and seniors. Not at all professional staff, just some janitors who do not understand hospitality. The food was horrible; the tomatoes tasted foul. The flight was small and the legroom was not good.
IGI T-1 terminal is under renovation. So, the boarding and check in process took extremely long, due to reduced number of kiosks. Further, the flight was delayed by 1 hour 15 mins. The same was not being properly informed to the passengers because of which a feeling of slight chaos was evident amongst the passengers. All this further increased the discomfort, which was already in the menu due to the ATR aircraft. Lastly, the Spicescreen website wasn't working properly due to pathetic interface and poor wifi connectivity, which otherwise could have been a pass-time during the flight. Such issues were not expected from Spicejet and need to be taken care and handled in a better manner in future.
Cabin crew was really nice, especially the head air hostess.
Flight didn’t take off after boarding for almost 4 hours. Later it was cancelled and passengers were deplaned. It was reinstated after several hours. Spent entire day at the airport
There were a myriad of problems many of which I posted on SpiceJet tweeter handle: * mobile boarding pass printed without qr/ bar code - tweeted airline support team for 2 days, no response. * unregistered my QR frequent flyer to the online check-in, information was not reflective anywhere- now the miles are missing. * return flight had 2 consecutive delays, electronic message prompts stated it as technical delay. No staff engagement at boarding gate, no announcements at airport. * the boarding gate podium remained unattended for most parts - no one to inquire or assure - very disappointing * I tweeted airline handle again and received a response this time - their marketing line, "no one plans on a delay..." some of us tra eling professionals do know that. * requested engagement and assurance from staff at boarding gate as flight was behind 2hrs30mins. No food, water, conversation, customer service was on offer even as a gesture. * finally a snack pack arrived - again extremely scrambled an approach during distribution - no announcements were made to keep people from congregating around the boarding podium amid covid times. * I objected and was told we haven't invited anyone bit failed to understand the argument that nothing is being communicated from the airline, ergo the confusion and the bottle beck * even if SpiceJet eventually embraced a gesture to retain goodwill the execution literally soiled the intent. * the aircraft for 8254 DEL/KOL was perhaps sat in the hangar for ages; filthy, loosened spares, accessories, fittings, the screen frames hanging loose, the chair recline buttons missing, the overhead luggage bins cracked, separation panel hanging lose - unsure how safe was it to fly the plane and was certainly happy the cockpit crew concluded a safe landing. Not impressed with SpiceJet overall ownership and customer experience skills at all. If there is a negative score below POOR, that's what they deserve. Customers cannot be expected to read operator mind or intentions, it's the execution that counts and Spicejet were certainly rookies last eve.
