Daily cleaning, installation of cabin HEPA filters on flights from New Mexico to Alberta
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Scores according to KAYAK customer reviews
Pros: "The crew and the quick boarding"
Cons: "There still needs to be more room in the cabin and comfort plus. And not only just for leg room but also arm room"
Pros: "Crew was kind and helpful. Very clean and made sure we were able to sanitize and keep our area safe."
Cons: "100% as always.. delta has never disappointed! Keep up the good work guys"
Pros: "Efficient and sanitary"
Pros: "Very engaging crew."
Cons: "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."
Cons: "Great flight"
Pros: "I like the comfortable seats and the entertainment feature found on every seat."
Cons: "Not much. Delta is superior"
Cons: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Cons: "Nothing my timing was a bit off it all worked out well"
Cons: "I used 7900 points to upgrade to “comfort” and nothing about it was comfortable. I was squashed between a window and a large man and my tv screen kept flickering on and off. I actually felt like I had less space overall than I would have in a regular seat."
Pros: "The seat was very comfortable even as a basic seating and the entertainment options were great."
Cons: "The voice from the pilot was very loud and would be too much if I had my headphones on."
Cons: "Disembarking could be more efficient"
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Cons: "No room to move very cramped"
Cons: "I now know the downside of buying through Kayak, the ticket is non-upgradable even when seats became open and I offered to pay for the upgrade."
Pros: "The attention to detail from the crew, and the friendliness"
Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."
Pros: "The crew was very nice. Quite helpful and pleasant."
Cons: "The only small item is the gate size in MSP. Always a bit crowded but still departed on time so it’s not a large issue."
Pros: "Short flight"
Cons: "Flight attendant was not willing to go above and beyond as he stated he would. My husband asked for a coke and the flight attendant told him he could only get water."
Pros: "The chargers worked in neither airplane."
Cons: "The chargers worked in neither airplane."
Cons: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Pros: "I used up my battery thinking it’d be ok since most planes have charging areas...to my surprise, none at all was available"
Cons: "No tv screens in each seat..."
Pros: "The flight was on time. Airport personnel were courteous & efficient. Airplane was clean. Pilot was friendly. A passenger had a peanut allergy so Delta distributed almonds, instead. Nice. Overall, I like Delta."
Cons: "Leg room was just barely adequate. It was a small plane-nothing could be done about that."
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "The staff at the gate were efficient and very friendly, as were the onboard staff."
Pros: "Flight attendants seemed nice"
Cons: "Too tight in the seats"
Pros: "I don’t know what Delta could have done better on this two leg flight from Albuqueque to Miami via Atlanta . Yes we were in First Class and it was a (groan) 6:05 AM flight which meant that we were probably on time. But Delta’s 737-900 (to Atlanta) was very comfortable, the crew did everything well and the breakfast was quite good. (Make sure you try the quiche). We had the same crew on the next leg to Miam, who were surprised and gave us a warm welcome. There were only snacks in 1st for that short segment, but they were all we wanted."
Cons: "Air turbulence over the Midwest storms."
Cons: "Haven't left yet!!!"
Cons: "4+ total hour delay"
Pros: "Crew were excellent"
Cons: "Flight delayed 45 minutes"
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Pros: "really great service, arrived early, as good as it gets."
Pros: "I had an open seat next to me."
Cons: "Bumpy flight"
Pros: "Everything went smoothly."
Pros: "Fast and efficient boarding again! Most impressed!"
Cons: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Pros: "I ran from B terminal to E terminal to catch the flight and as soon as I sat down, the flight attendant offered me a cocktail as she could see I was out of breath"
Pros: "Media access was great, flight was on time and flight crew was pleasant and helpful!"
Cons: "Space between seats/rows was really tight and I'm short. Would imagine for someone taller it would be really uncomfortable."
Pros: "The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport."
Cons: "The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through."
Pros: "I will know more on my flight back to my destination!"
Pros: "Good for an economy flight"
Cons: "Too long"
Pros: "On time, clean plane, friendly service."
Cons: "The plane flew at a low altitude, which felt odd, but I am not a pilot and while I fly a lot commercially, I know that this short hop over open water probably has reasons for not going up to 30,000 feet. The fligh was smooth and the discomfort was based only on my comparison of this flight to longer, trans-Atlantic flights."
Pros: "everthing went well"
Pros: "It doesn't matter how good all of the above were when one of our bags did not make the connection in Atlanta and when it was delivered late at night to my home and it has been torn beyond repair"
Cons: "Bag did not make the connection and it was damaged beyond repair"
Pros: "Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great."
Pros: "Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)"
Cons: "A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta."
Pros: "Seats, video and overall comfort are all very nice on the new 900's."
Pros: "Although I booked on flight several months in advance we were only given seats from Louisville to Atlanta. We were assigned the last row seats one hr before flight to San Juan. You know the ones with zero recline and last for any service. I wonder if it was because they were purchased through Kayak."
Pros: "The seat was the most uncomfortable seat I have ever sat in, almost unbearable."
Cons: "No food option on a over 5 hour flight was no good."
Pros: "All excellent"
Cons: "Snacks without caffeine"
Pros: "Travelers well spaced out"
Cons: "Nothing given the current circumstances."
Pros: "Everything was great!! Thanks so much!!"
Pros: "A free snack, valued $6-8"
Cons: "Premium seats no more legroom than regular seats. No USB or 120v to charge phones."
Pros: "Smooth process, nice plane, amicable staff"
Cons: "Updated screens for movies..."
Pros: "Everyone was friendly and efficient."
Pros: "Landed early"
Pros: "All good."
Cons: "Our trip got completely rerouted - we are still in Edmonton and expected to be with family in Regina a couple of hours ago. :((("
Pros: "Gavin at check in was so great!! Amazing and professional!! Great clear concise announcements!"
Pros: "Service was very good."
Cons: "I wish there were more food options"
Cons: "More room"
Cons: "Seats too narrow."
Cons: "No beverage service at all and only pretzels offered when I asked if I could have nuts or cookies."
Cons: "The delay"
Pros: "Food was great"
Cons: "Not offered enough beverages... usually they come around more!"
Pros: "Very comfortable, staff was courteous and professional and planes arrived ahead of schedule!"
Cons: "No information"
Pros: "On time, free coffee, free pretzels"
Cons: "Going home."
Pros: "Room Sears in row 4"
Pros: "Great price"
Pros: "Kind, courteous and helpful staff"
Cons: "It was good overall"
Pros: "Always friendly and helpful!"
Pros: "New plane was nice."
Cons: "Snacks offered"
Pros: "Good in flight entertainment and food"
Cons: "Not enough leg room"
Pros: "I just love WestJet"
Cons: "WestJet offers very few services."
Pros: "Pleasant staff"
Cons: "Crowded seating"
Pros: "Everyone was so friendly and helpful and kind. Keep up the good work! !!"
Cons: "Not a thing."
Pros: "The staff with West Jet are extremely helpful and friendly. I wish the American carriers would take lessons from them."
Pros: "Westjet staff and friendliness!"
Cons: "A bit warm On the plane from Toronto to Calgary but packedfkight."
Pros: "westjet connect to watch a tv show or the news or something"
Cons: "Pre boarding passengers were disturbed by having to get out of their seats to allow other same-row passengers to be seated. If those needing assistance were boarded last all other passengers are settled and could move more easily for them than the other way around."
Pros: "Friendly people!"
Cons: "They automatically gave me the window seat"
Cons: "Good airlines"
Pros: "Liked most but don't understand why a family of 3 was separated. Bought tickets together."
Cons: "Could have ended our trip together but we were separated"
Pros: "all the service was very good to us"
Pros: "Everything was excelente very nice personal."
Pros: "Always friendly and helpful...great to see and experience!"
Pros: "Boarding was very efficient"
Cons: "The toilets were very dirty"
Pros: "Not much"
Pros: "I took delta from salt lake to Calgary."
Cons: "American is poorly prepared for day long delays."
Cons: "No food or beverage service during covid-19"
Pros: "Everything was great."
Cons: "Nothing. It was smooth and efficient."
Pros: "My flight attendant always smiled and was very hospitable."
Cons: "They cancelled two of my flights in one weekend. We will not use American Airlines again."
Pros: "Customer service was excellent"
Cons: "Great service always"
Pros: "Loved getting pretzels and pop. Loved having movie options. Didn’t love the delay."
Cons: "If the seat hadn’t broken and delayed our flight by 20 minutes"
Pros: "Seating, nice personnel"
Cons: "Long layover in Chicago"
Pros: "The announcements were clear and the captain did not mumble! Not sure what happened at the airport but we had issues with ground crew not coming to help park us. The captain made sure we were informed and it didn’t really add to much to our time."
Pros: "Flight attendants were excellent. Communication from the flight deck was good as well"
Pros: "Leaving on time"
Cons: "Snack selection could have been better. Gluten free options."
Pros: "The ground personal and flight crews did everything they could do make up for the delays."
Cons: "The numerous delays The small aircraft with overhead bins that couldn't handle what I always carry on normal airplanes. The plane didn't have entertainment Missing plug ins that most airplanes have today."
Cons: "It is clearly the policy or American Airlines to discriminate against passengers based on their class of flight"
Pros: "Comfy seats and legroom in first class"
Cons: "Expected more than cookies for food in first class."
Pros: "by airlines"
Cons: "flying next day trough LAX"
Cons: "flight was delayed two hours because they couldn't find a single American airlines employee to sign off on some log book.sat on tarmac two hours because no one could sign a piece of paper!!! so obviously we missed our connecting international flight to dublin. called american customer svc, they made us call british airways, british airways said we had to call kayak, kayak said we had to call American. thanks for all the great customer svc. this is why everyone hates flying and all airlines are garbage. then finally in chicago american customer svc desk said they rebooked us on a British airways flight the same night, we traversed (ran) the entire chicago ohare airport only to find out british airways said we were not on that flight, were completely full and we had to go back to american. literally had to leave airport to get on train to go back to american terminal. they swear we are now (the next day) on this aer lingus flight despite our inability since last night to try and check in to that flight because aer lingus website doesnt work, no one answers their customer service number and their ticket counter at airport doesnt open until noon. suffice it to say we are still not on a flight to Dublin, ive missed an entire day of a limited vacation, and i will NEVER fly american again."
Pros: "Horrible landing. Also-landed early and srive around for 20 min with no announcement from cockpit"
Cons: "3 hours late leaving Dublin, with poor communicstion on the monitors as to gate info. not to mention the lateness."
Pros: "Food - What can I say about pretzels except "Okay"?!"
Cons: "The vegetarian meal is always vegan, I miss the dairy :("
Cons: "I have never been treated as poorly as I was by the old biddy that physically took the guitar out of my hands as I was trying to board the plane today. I travel as a professional musician at least once a week and I’ve never been threatened with arrest for having an instrument on my person."
Pros: "Crew was friendly and helpful. Boarding process was pretty quick."
Cons: "The plane had one of those aggravating screens on the back of every seat. I turned it off AT LEAST EIGHT TIMES and it kept coming back on, first to try to sell me on a credit card offer, then to show me previews of movies I wasn't going to watch on a 5 AM FLIGHT that was lasting 75 MINUTES. I finally tore a page out of the AA magazine and wedged it against the screen so I could actually sleep without it constantly blinking on and disturbing me. Next time, I'm going to smash the screen. If I want it off, leave it off."
Pros: "crew friendly"
Pros: "Dreamliner plane"
Cons: "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
Cons: "No food"
Cons: "The information that was given was awful. Why would AA send a broken plane to ABW?"
Pros: "Nice people to fly with"
Pros: "everything fine"
Cons: "having to gate-check our hand luggage"
Pros: "Great staff. Arrived very early. Smooth flight ."
Pros: "Comfort of leg room on BA and AA operated flights, was better then virgin atlantic which I usually take."
Cons: "Movie selection was old, not as good as virgin atlantic airlines"
Cons: "Departed late and missed connection due to an overage of fuel. The crew took an additional 45 minutes to defuel the plane of 8000 gallons. Wth?! Have to stay overnight in Chicago now."
Pros: "On time"
Cons: "short flight herded like cattle. not much about it"
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Cons: "The information of code share was not clear..so I was expected to fly with JAL..."
Pros: "Almost on time"
Cons: "Boarding process, PA system volume very low at PHX"
Pros: "Met expectations. Landed early."
Cons: "Seats harder than expected"
Cons: "Delayed because of cleaning crew showing up late.... Totally avoidable. Gate crew was not helpful"
Pros: "Customer service at American Airlines was amazingly good. They figured out the mess that the third party agent, WEBJET.COM made and fixed it."
Cons: "The third party agent, webjet.com, was horrible. American airlines contacted them several times about canceling the ABQ-ORD flight and they never responded. WEBJET.COM did not put their name on the electronic ticket so I was unaware of who to contact. Finnair was not particularly helpful. They discontinued my chat conversation and didn't have an option to call back so I had to wait for 20 minutes. American Airlines was impressively helpful. They figured out that WEBJET.COM had canceled one leg of our fight and AA.com reinstated the flight. American had also contacted WEBJET.COM numerous times and WEBJET.COM had never responded."
Pros: "Remodeled plane style"
Cons: "Liked it"
Cons: "Boarding took forever and I'm a Premium passenger."
Pros: "On time, upgraded at Dallas"
Cons: "Couldn't get my boarding pass. My name was wrong in your system, had to go to American Airlines desk for assistance and the attendant couldn't locate my name. There was a service attendant at the Alaskan airline service desk."
Pros: "Boarding was impossible! The line was longer than the jet bridge itself and we had to wait after being called for a 1/2 hour."
Pros: "I made it home safe."
Cons: "However, the customer service was horrible and very unprofessional. I had to leave a loved one behind because nobody knew the rules and regulations on bringing back a pet! Now, I don't have my dog Tyson with me and my fiancé surprised me with him as an early Christmas gift. I won't be flying with American Airlines again!)"
Cons: "They were out of snacks. A little thing but got under my skin as unprofessional."
Pros: "Price and schedule."
Cons: "Do not like how this or any airlines board passengers."
Pros: "Easy boarding"
Cons: "Strange kid sitting next to me"
Cons: "Flight landed late. Had to rush to get on med plane"
Cons: "If it wasn’t 3 hours late."
Cons: "More drinks, snacks"
Cons: "No delays"
Cons: "Waiting for a plane to go that wasn’t ready to move, going for 2 rounds of de-icing when the 1st wore off, losing our place in line. Should have waited a little longer at 1st de-icing so we could have left in allotted time period (20 minutes after application). Also fairly certain we left Toronto Airport past the 20 minutes of 2nd de-icing. Which resulted in many passengers missing connection flights (myself included) with as much as a “We are sorry” from Air Canada. I know the weather was an issue, but wasn’t sole cause."
Pros: "Crew as always with air Canada were very accommodating. Always smiling!"
Pros: "On time and new plane"
Cons: "Nothing much"
Pros: "The team was very professional and friendly"
Pros: "Crew was very professional but no explanation of why it took out 30+ mins overtime to depart nor why we were held from landing another 30+ mins."
Cons: "The wifi never worked and the attendant did not really care"
Pros: "on time"
Cons: "The plane are old. The over head bends are smaller than any plane built recently. The enteratianment system has issues and the headphone noise comes out blurred (I overheard other people having the same problem), the staff is rude, the food was awful, and I was late arriving on both flights (we never left on time)."
Pros: "Ease of flying right from and to home"
Pros: "Beautiful new 787"
Cons: "Entertainment options could be more plentiful."
Pros: "Entertainment and crew helped make the situation better but a 3 hour delay made my experience unpleasant."
Pros: "Organised zones for boarding"
Cons: "i am à French National ( France) living in UK. After a confusing conversation from the officer not understanding that I was not travelling to France ( assumption) I was asked to show evidence I had the right to enter UK !!!! I explained I lived there permanently ; I was then asked why French hate English so much!!! To which I explained only narrow minded people would believe so and that the style of her comment were not appropriate . I explained my children were half French half British and that her comment was offensive ."
Pros: "its was smooth"
Cons: "Wifi didn’t work after I paid for it"
Cons: "Paid full fare ticket and boarding as a Zone 5."
Pros: "I like the service I receive ."
Cons: "I didn't like the walking to and from the plane."
Pros: "Prompt.. Cleaning"
Pros: "Calgary air port was very beautiful. I did enjoy movies."
Pros: "Since it was very hard to sleep in the airport due to issues caused by air canada, I slept almost the entire flight."
Pros: "It was a normal flight. Only one hour."
Cons: "Snack options could have been better, only a biscuit."
Pros: "It was smooth and great trip."
Pros: "Liked everything about this new class of service on Air Canada. Seat was comfortable with good recline that didn't interfere with fellow passengers. Food was excellent, entertainment system was well stocked, flight attendants were friendly and high energy. Even got to use lounge and fast-track security lane at Heathrow."
Cons: "Zero complaints."
Cons: "Plane was too small with extra small overhead bin. We were asked to keep Cabin Luggage beneath our seats even though it fits the prescribe dimension. Return flight was first late then was told that the Restroom inside the plane is not working which is weird (atleast i never experienced this before)."
Pros: "Crew was great!! Smooth landing!!"
Cons: "See above."
Pros: "The seating on the airbus 319 in main cabin is very cramped. Prefer Westjet 737. Will use them in future."
Cons: "Hey there good Air Canada folks. I'm a full-time, working, touring musician. I enjoy flying your airline overall, but touring with an acoustic guitar and/or a banjo is constantly stressful. There are clear guidelines about your policies for musical instruments posted on your website, yet your employees never seem to know them. Please have something posted for them at the gates, so I don't have to convince them EVERY TIME that it's okay for me to carry on my instrument in a soft case. A side note: Since airlines started charging for baggage, people are desperate to carry on as much as possible. This means there is always a struggle now against people with a bunch of clothing and personal items in their rolling luggage, to fit the instrument that is my LIVELIHOOD on the plane. Please find a way to make touring with Air Canada easier for musicians. At least return to gate check policies."
Pros: "The landing of the aircraft was second to none when we landed in Calgary."
Cons: "The seats we were sitting in were uncomfortable. There seemed to be a ridge near the back of the seat cushion and it was very uncomfortable for the entire trip."
Cons: "There was a build-up of delays for domestic flights, namely from Toronto to Edmonton, Ottawa and Calgary (the ones I heard). I was on the Toronto to Calgary flight, which was supposedly delayed from 16:45 till 18:55 EST, but the actual boarding time was closer to 19:45 EST. Once all the passengers were boarded, the crew informed us that the pilot was missing. Another 20 minutes went by before he was located, at which point we were informed that the first mate was missing as well. By the time the pilot and first mate were both on the aircraft, it took another 30 minutes for them to get the aircraft ready. My flight from Toronto to Calgary was supposed to arrive at 19:40 MDT, the actual arrival time was 23:00 MDT. As a passenger, I am annoyed to say the least."
Cons: "My seat partner had a dog with her. I like dogs but it was more of a irritant and distraction, didn't seem that nice for the dog either. What happened to the pretzel/nut snacks?"
Cons: "See the above review"
Pros: "No problems, clean, friendly staff, comfortable chairs with the head rest that folds up towards your ears."
Cons: "No complaints."
Cons: "Delayed as usual for AC"
Pros: "The 787 aircraft. What a beautiful plane"
Cons: "Calgary airport. NEVER AGAIN!"
Pros: "Good service, nice seat"
Pros: "very pleasant"
Cons: "nothing really"
Cons: "The screen was not responding well"
Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."
Pros: "Everything was as scheduled"
Cons: "Nothing really"
Cons: "Engine noise unbearably loud French safety demonstration Restrictions around wearing headphones"
Cons: "LGA Gate #6 and #7 to cold, people were freezing. Also, those two gates are like cattle barn."
Pros: "On time, excellent flight."
Cons: "There was only a very limited choice of movies to select from."
Pros: "Boarding was fine. The food was not good and the flight attendants sat in the back of the plane instead of bringing drinks and food for a ten hour flight. We lost a day of vacation due to Air Canada not being held accountable for the flight being late as well as sitting on the Tarmac at Haneda airport."
Cons: "We sat on a Tarmac at another airport for five hours without knowing how long we would be there. Also, there was only one crew member that was helpful. Our flight was supposed to land at 2:20 pm and did not land until 10:30 pm at Narita airport. We were not compensated and were abandoned by Air Canada. We had to sleep in the airport since everything was closed."
Cons: "No variety in menu for a long time (business class)"
Pros: "NOTHING AND ABSOLUTELY NOTHING"
Cons: "EVERYTHING ABOUT THE SERVICE"
Pros: "It was quick and easy and saved me a hour drive!"
Pros: "The crew was nice"
Cons: "Seating was so cramped and the plane smelt terrible"
Airlines flying from New Mexico to Alberta have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Mexico to Alberta
Masks required on board, masks provided on flights from New Mexico to Alberta
Social distancing seating
Middle seats unavailable to book on flights from New Mexico to Alberta
Testing for antibodies, testing for symptoms for flights from New Mexico to Alberta
Waiving of change fees. Search flexible flights from New Mexico to Alberta