Prices are in Canadian Dollars.

Find cheap flights from New York to Newfoundland and Labrador

Find cheap flights from New York to Newfoundland and Labrador

Round-trip
Economy
Wichita (ICT)
Newfoundland and Labrador
Mon. 25/1
Mon. 1/2
Any month
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Good to know

Low season

August Best time to beat the crowds (14% less expensive on average)

High season

December Most popular time to fly (40% more expensive on average)

Average price round-trip

C$ 1,168 (avg. price over the last 2 weeks)

Good deal round-trip

C$ 521 or less

Good deal one-way

C$ 190 or less

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Top 5 airlines serving from New York to Newfoundland and Labrador

Scores according to KAYAK customer reviews

7.9
Lufthansa
Overall score based on 27,771 reviews
8.0
Boarding
7.8
Comfort
8.4
Crew
7.7
Entertainment
7.6
Food
Airline reviews

Cons: "Better, cleaner seats. Poor movie selection and nott to mention terrible food."

Pros: "Crew"
Cons: "The transfer at Frankfurt was a horrible experience. The terminal for departure was all the was at the other side of the airport. Leaving me barely enough time to transfer."

Pros: "The crew was good and the food from Frankfurt to Abuja was good"
Cons: "The layover time was extremely too long and would even be longer during my return"

Pros: "The large amount of entertainment to choose from was very nice."
Cons: "Timeliness and comfort in seats could be better."

Pros: "Very friendly, helpful and communicative crew."
Cons: "Only complaint: the touch screen on the seat back was oddly unresponsive and this made it a bit difficult to interface with the various in-flight entertainment options; the streaming music in particular."

Pros: "One of the best flights (airline) I have ever flown. GREAT crew that were kind, pleasant and helpful. ZERO attitude. I def will fly with them again in the future."

Pros: "Everything"
Cons: "Nothing"

Pros: "Friendly staff!!!"
Cons: "All good!!"

Pros: "The incrediblesmoothness of the flight: the lane to Frankfortwas a dream plane, and the pilots are to be congratulated."
Cons: "nothing"

Pros: "Crew and flight were great,love the hot towels,constant drink service,clean up after"
Cons: "Food wasn't the best I ever jad on a flight,only reason this flight didn't get solid 5 stars from me!!"

Cons: "Very hot throughout the entire flight."

Cons: "Flight was delayed."

Pros: "Flight on time and excellent service."
Cons: "Food was not great."

Pros: "Lufthansa is amazing!"
Cons: "Nothing"

Cons: "The person behind me complaining when I put my seat back. I had to do the whole trip from ny to Egypt up straight. Both flights the people kept pushing on my seat and told me to put my seat up. I didn't want problems so I did."

Pros: "Service, entertainment, flight"
Cons: "The food was not tasty at all"

Pros: "I bought the premium economy seats for extra room and I was not disappointed. The extra room was great. The in flight entertainment was very good as well. Lufthansa's food was excellent."
Cons: "The outer window pane had a lot of condensation on it and I could barely see out the window, and I love looking out the window during take-off and landing and I couldn't see much."

Pros: "The service and the air hostess were very nice and kind"
Cons: "The chairs are not comfortable at all :("

Cons: "Flight was overbooked with many.people being on standby. The crew at the gate was unhelpful making entire experience more streafull than necessary without clear rules how the seats will be assigned (whether we should wait in line or they will call us by names). The flight was 2h delayed in NYC because of the mess at the gate coating me a missed connection to Denmark (not that it was necessary have Lufthansa put any effort in speeding up.my transfer like pick up at the gate, gate information before I left aircraft or even as I approached a desk I. Frankfurt as the conneecting flight was late too). On top of that mess I have not gotten my speciality meal and eintertaiment system was malfunctioning the entire flight. Crew could not be bothered with bringing over water and didn't exactly respond to call button."

Pros: "Everybody was very courteous and tried to accommodate us and our baby!"

Pros: "Boarding was very fast since we were traveling with Little ones. Food was good. Movie selection was good too."
Cons: "Waiting for flight take off, seats in the economy class not comfortable"

Cons: "The entertainment system was down half the time of the flight"

Pros: "Terrific staff, efficient process"
Cons: "Bathrooms weren't working"

Cons: "We never flew out !! We're still at the airport! Please help us! We have to be in Spain by Saturday"

Pros: "Everything"
Cons: "Waste 3 hours in connecting flight."

Pros: "The first leg of our flight came in late, but the staff at the airport already had someone waiting for us by the gate to escort us to the connecting flight. And the staff was extremely organized and transported our luggage so that it made it to the final destination with us. All this happened in under 30 minutes. Great service"

Cons: "Not enough space in between seats"

Pros: "The stewards did their jobs well."
Cons: "Our departure was severely delayed due to airport and aircraft crew errors. This meant that I missed my connecting flight in Munich, had to endure an extended lay over, board an extra flight to Budapest and endure an even more unbearable lay over there before being able to reach my final destination in Athens. I paid for a one-stop flight and have ended up having to endure a two-stop flight with extended lay overs. I feel completely cheated out of my money and overall have had a terrible experience."

Pros: "Good staff, comfortable seat"
Cons: "The transfer from one Lufthansa flight to another"

Pros: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"

Pros: "Food service , steward-ess were personable, seats were comfortable, good leg room,"
Cons: "Very few good Obie's to choose from."

Pros: "Everything"

Pros: "I had a very short (perfect timing) stopover on my way to Bucharest."
Cons: "Dirty plane, apparently not cleaned from the previous flight, since there were crumbs everywhere on the floor.... Unfriendly crew, non accommodating, not helpful, or not even following on questions/ requests from passengers. I don't expect a luxurious meal for an economy class ticket, but the food could have been better ( and it is - with other airlines). Some fresher bread - and more eatable - would have been very good. The movie selection was poor - only old, badly rated movies. I know it can be way better than this - with other airlines. Overall I was unpleasantly surprised - very surprised."

Pros: "J Lufthansa , this was my first flight with your airline and `i am glad to say that it was an excellent experience.\The crew was superb and the comfort of both the regular coach and coach comfort was excellent. `I would highly recommend you and will return as often as possible."

Pros: "All. Excellent experience."
Cons: "No complaints"

Pros: "Everything was excellent except breakfast from joke to Fra"
Cons: "Breakfast one choice including ham which unrespect to Muslims"

Pros: "All went well. On time boarding n arrival. Smooth flight n landing"
Cons: "None"

Pros: "The staff at check in was very helpful!! Great service!"
Cons: "You need to pay $35 per seat to reserve."

Pros: "The crew was personable"
Cons: "Not enough recent television"

Pros: "Movies"
Cons: "Small leg space"

Pros: "Everything just sort of fell in place. No complaints!"

Cons: "leg space is too tight"

Pros: "Every aspect of flight was great....and the amenities like real china, glassware and utensils, individual video screens with a lot of options, helpful and friendly staff from counter to crew made my first international flight memorable :)"

Pros: "Prompt boarding and takeoff, good space, comfortable seats, good food."
Cons: "Nothing"

Pros: "Crew, comfortable, entertainment, drinks, clean toilet"
Cons: "The food is the worst I've ever experienced in airliner."

Pros: "Food was very good, and the service from flight attendants."
Cons: "Delays, and the lines to board took too long."

Pros: "Service was terrific, on time, good food"
Cons: "Cramped seat space"

Pros: "Food entertaiment, crew,boarding"
Cons: "Seats, I am short and I would like headrests to be adjustable. Otherwise I am seating in band forward position. My neck hurts after I finish a flight. Not enough space between seats. More fruits"

Pros: "The crew were polite and accommodating"
Cons: "Special Meal was not ordered for me so the crew had to improvise to provide me with something to eat, since there were no extra special meals"

Cons: "Not the airline’s fault but we were delayed. That’s the only thing that could have been better"

Pros: "Nothing"
Cons: "Wasn’t warned on website about applying for ETA. Airline didn’t accommodate me in this situation and proceed to charge me $100 to change my flight."

Pros: "The courteous and helpful nature of both the ground staff and the crew. The Coffee was super."
Cons: "No Complaints whatsoever"

Pros: "Snack selection and free alcohol is good and unique; Porter is great for these short trips."
Cons: "I like the comfortable seats and the 2-2 configuration (no middle seats) but hate the no overhead space."

Pros: "Changed and Billy Bishop Airport in Toronto. Porter has a great little facility there that really treats the passengers well. Both flights to and from Toronto were great."
Cons: "Changed and Billy Bishop Airport in Toronto. Porter has a great little facility there that really treats the passengers well. Both flights to and from Toronto were great."

Pros: "Once our plane finally got there the crew and people working the desk were super efficient and concentrated on getting us on our way ASAP."
Cons: "We were 6 hours delayed. The weather was bad so it wasn’t anyone’s fault. It just sucked."

Pros: "Nice flight attendants, service, and landing!"

Cons: "Flight took off 30 min late"

Pros: "Convenience of the airport location which is steps from downtown Toronto. Friendly crew and descent snacks."
Cons: "Porter flights are almost always delayed. I take them pretty often and they are almost never on time, especially the late afternoon / evenings flights. This time the plane had some problems with AC and was too hot."

Pros: "Staff was pleasant"
Cons: "Missed the concert I went to see. Total disaster."

Pros: "Too short a flight that no entertainment is necessary"

Pros: "The gate agent blocked the seat next to me aonI had the whole row to myself. Porter is the best way to get to Toronto from the Philadelphia and NY area"
Cons: "The flight attendant nearly took my hand off when offering the snacks. Usually the insist Intake more."

Pros: "Landed on time/early!! Super fast boarding and deplaning. Good service. Free snacks and drinks served in glasses. Good space."
Cons: "N/A- it was a great flight"

Pros: "The flight attendants were nice and pleasant"

Pros: "They keep us updated at all times about the delays"
Cons: "1 hour delay!!!! And no storm"

Pros: "Convenience to island airport in Toronto (that’s it)"
Cons: "Delayed flights to and from YTZ-EWR (due to missing crew members) Aircraft felt like it was shaking and floor vibrating the whole time (uncomfortable) Problems boarding, Porter did not check passports and allowed two passengers to board with expired passports so they had to be ejected off the aircraft once boarding was complete and took 40+ mins to find their bags Rude staff on the surround sound and when I asked for a bottle of water I would rather pay LESS and take the UP express to Pearson than EVER fly Porter again"

Pros: "Good service. Thanks"

Pros: "I have flown on Porter numerous time but this was the first for my family. They enjoyed the Porter lounge and convenience of flying from the Toronto island right into EWR. We were able to take the NJ Train right to Penn Station (NYC) faster than any taxi."

Pros: "I was so happy to have been bumped up to an earlier flight so easily! The staff was very friendly and the trip was very enjoyable"

Pros: "Lounge Wine"

Cons: "Dirty toilet. Flight before us by Porter got delayed...all flights after also got delayed. ..poor logistics and no proper staffing at Newark airport."

Cons: "Delay"

Pros: "I didn't like taking a bus to Toronto instead of a planr"
Cons: "Being told my flight was cancelled as I approached the counter. No email, call, or text."

Pros: "Cancelled with no reason automatically booked to another flight day later with 6 hour layover. No one to call as they send this out at 11 pm. Original flight was early AM"

Pros: "I liked the friendliness of the crew. Also I had plenty of leg room & a real surprise was free drinks even on a short flight."
Cons: "Each of my flights was late."

Cons: "I missed my connecting flight and they did not help me find a place to stay as it was all their fault. Worst customer service!"

Cons: "Delayed for 60 min. Thought I was miss my connecting flight but it was also delayed...by 90 min!!!!"

Cons: "All flights were backed up for more than 1and half hours. Thank God that I was able to get out on a earlier flight that got me to my destination my regular scheduled arrival time."

Pros: "Friendly, nice"
Cons: "Had to wait for luggage"

Pros: "Staff was friendly and helpful. Flight went very smoothly with no hassle. Have flown with many airlines and porter is definitely one of the best I've seen for a long time."

Pros: "Our 1 hour flight to Toronto City was delayed by 2 hours due to weather issues in Newark, but we got to enjoy the Porter lounge (free drinks and crackers)."

Pros: "They served beverages in REAL glasses, in their waiting room they serve FREE coffee"

Pros: "Friendly and extremely helpful staff. There was no fuss and boarding was calm and smooth. Great flight and Billy Bishop is a much easier transition to Toronto downtown."

Cons: "Seats did not recline at all"

Pros: "My trip was excellent.Coulb not ask more. Thank you."

Cons: "After my flight with porter airline my souvenirs that were glass were smashed.. I have been on many flights around the states with those exact souvenirs and nothing. I don't think they treat your bags with care at all"

Pros: "I was allowed to go on an earlier flight which enabled me to go out to dinner with my husband for his birthday."
Cons: "I didn't like the pressurization of the cabin. I find that I have a hard time with my ears pressurizing on Porter flights. I flew earlier in the day with no problem with my ears then I take the Porterr flight and my ears won't clear at all. I feel this type of aircraft doesn't pressurize well."

Cons: "Delays"

Cons: "We were unable to rebook or use flights as s credit so when plans changed even though it was months away we were just out the money"

Pros: "Availability and check in service"
Cons: "Flight to US was late, returning to Canada flight crew seemed like not courteous and too noisy in side of the flight."

Pros: "Overall great experience after a hectic weekend in New York City! Very relaxing, check-in to Uber"

Pros: "Pretty much everything was good on the flight and afterwards, even with a delay it was a pleasant experience...."
Cons: "The only problem we're the gate agents in Newark, they disappeared for 20 minutes and no one was at the gate even after the original boarding time had come and gone. When she finally came in there was neither an apology or even an acknowledgement that I was there. 5 min after after she Arrived I had to get her to stop what she was doin to ask if si would make my other flight , all she said was " not sure" no sign of even wanting to help. She was awful"

Pros: "Small airport"

Pros: "I especially love Porter's lounges - free coffee, cappuccino, espresso, cookies, soda, water, free Wi-Fi,.. I checked in unintentionally early, and was asked if I wanted to be put on an earlier flight, at no charge - any other airline that's offered me that in the last few years has always imposed a surcharge. Flight was on time, crew was friendly."
Cons: "Nothing not to like!"

Pros: "It was efficient and organized. Check in was fast no line. We also got on earier flight. In Toronto side the terminal is beautiful and clean. I wish NYC has airport like this."

Pros: "every all round was perfect. The most enjoyable thing about this flight was the smooth landing we got."

Pros: "Nothing"
Cons: "My first flight got cancelled. I had paid for luggage checkin nd the flight got cqmcelled, I still havent received any refund. My second flight was terribly delayed and landed on another airport. It's the worst airlines ever."

Cons: "The flight was repeatedly delayed, at the gate, on the departing runways, and on arrival waiting for a gate. The Porter employees lied in ongoing manner about the length of the delays. I was seated by the departure gate and heard them tell passengers repeatedly, "10-15 minutes", when we were eventually delayed for 2 hours. When we were had landed and were delayed waiting for a gate to disembark, and the captain came on the intercom to tell us it would be a "five minute wait" the passengers literally laughed aloud incredulously."

Cons: "Delayed for 2 hours"

Pros: "Huge fan of porter now and was actually happy when the flight was delayed because that meant I got stay in the free lounge longer. Also free beer and wine? You guys know how to run a business...you just won me over as a customer :)"
Cons: "Would have like a couple choices of music/TV & whatnot."

Pros: "The crew was fine"
Cons: "the checked luggage took over an hour to arrive at the carousel. ZERO communication. Other flights arrived after ours and all their baggage arrived and they all left while we stood. No information. No explanation. Poor"

Pros: "Ran on time. Bags came out in a timely manner."

Cons: "Communication from you all. I missed my flight because of the terrible instructions and communication"

Pros: "Crew was excellent !! They ran a tight ship!"
Cons: "Seats need to be replaced ... no padding!"

Pros: "Very nice crew. Seats were okay a bit tight, but, fine."

Pros: "Crew was great."
Cons: "In flight entertainment was poor. Seat was poor."

Pros: "The service was excellent and got help with the infant, friendly staff"

Pros: "Crew was efficient and friendly. Everything went well."
Cons: "Crying baby on board ..."

Pros: "Arriving early!"
Cons: "Taking off late."

Pros: "There was adequate leg room on the plane."
Cons: "I couldn’t print my boarding pass ahead of time as the West Jet Website was down."

Pros: "Crew was nice enough and there was more leg room than on some flights I've been on."
Cons: "The power outlets didn't work and it was a long flight so my phone died and there was 0 entertainment provided, made for a long, boring flight. Ended up trying to sleep most of the time and missed the food service. The plane was also weirdly cold."

Pros: "Great flight, quick, efficient, good service & on time."
Cons: "In flight entertainment was unavailable- solely GPS map was accessible on in flight entertainment."

Pros: "Direct flight good sale price"
Cons: "Westjet connect doesn't work well. Plane very full and stuffy. Return flight delayed 1 hour"

Pros: "We upgraded to Plus when we checked in and it was totally worth it. Extra space, food, drink. It was great!"

Pros: "It was easy getting through the line and onto the plane. The seat was on the window, which I wouldn't normally sit in, and was comfortable enough for me to get an hour of sleep on an overnight flight; I'm content with that."
Cons: "The fee for changing my assigned seat, thus the window seat, and one of the flight attendants was very impolite; though overall the flight attendants were pleasant enough."

Pros: "Very comfortable and smooth"

Pros: "Enough space for long legs."
Cons: "Need more variety in snacks on the longer trips."

Pros: "The plane was clean, comfortable and the staff were good."
Cons: "WestJet was 30 minutes late to board. Also, if you're going Int'l during a peak moment, give yourself at least 2 hours to process your entry. It's crazy how many people are going thru JFK."

Pros: "Flight attendants were very pleasant."
Cons: "I think for a flight of that duration a light meal should be served."

Cons: "Economy too cramped."

Pros: "All flight crew were personable, kind, funny, warm and I am someone who is afraid of flying. I felt safe and comfortable."
Cons: "N/a"

Cons: "the 40 minute delay in toronto.not so bad in middle of day but when the delay means we get home at 1:00am this is not so good"

Pros: "Short flight at a great price!"
Cons: "If you are not a US citizen, you must apply for an Eta. Canada charges $7 for citizens to enter the country. Did not know we needed this and had to apply online right before boarding our flight."

Pros: "Crew was very efficient and friendly."
Cons: "Having only one bathroom at back of the plane was a surprise ."

Pros: "Very kind and patient with seniors using wheelchair assist. She will only travel WJ when possible! Thank you."

Pros: "Crew & direct flight"
Cons: "Food selection & entertainment"

Pros: "Flight attendants were awesome"

Pros: "Crew was very nice"
Cons: "Baggage got lost"

Cons: "It was delayed."

Pros: "The reservation was quick and effective"

Pros: "Friendly staff. Flight was on time. No overbooking."

Pros: "I like the fact i made it home inflight environment and entertainment was a little more than to be desired.i fly every month and am not one of those guys that meeds attention but staff was very cold and didnt care"

Pros: "Boarding was fast and we were up in the air in no time."
Cons: "Seats were a bit uncomfortable"

Pros: "a very calm flying experience. no bells and whistles but consistently friendly and mostly efficient"

Pros: "Everything was streamlined and easy to understand. We made it on time and the staff were friendly, especially with our young son who is one Ana half."
Cons: "the Airline was pretty cramped but it was a short flight so it wasn’t too bad."

Pros: "The view of the ocean and all the lakes and ponds coming into St. John's."
Cons: "You don't have any good connections from New Brunswick to St. John's."

Pros: "Charisma and fun is the name of the game! Good work WJ"
Cons: "I didn't like the fact that we had to continue to show our travel documents when asked to check in on the app. Make me scan my passport so there is an image on your server. You can verify that way or make everyone check onto a kiosk. Which you had not enough of."

Cons: "We were delayed by roughly two hours, sat on the tarmac with no internet or other entertainment, services etc. This made it difficult as I was looking to get home on time and complete work in the air."

Pros: "I loved how the crew was so helpful."
Cons: "There was no entertainment on the flight"

Pros: "West Jet left on time. ."
Cons: "A 4 1/2 hour flight turned into close to 5 hours. Considering that a person has to be there well ahead of time, go through customs etc. a cup of coffee and 2 cookies and no entertainment anymore, it's a long and boring flight ."

Pros: "Friendliest crew, good entertainment system. Comfortable seating"
Cons: "Desperately need a lounge facility in terminal 5 Chicago"

Pros: "Friendly flight attendant"
Cons: "For a flight that lasted close to five hours it seemed a long boring flight."

Cons: "I downloaded the app but was disappointed that the aircraft had no Wifi. There were TV's on each seat back, but several weren't working, including mine. The flight attendant reset the satellite TV's on the whole aircraft, and mine began to work for about 15 mins. Then it stopped again. Very disappointing to be without wifi AND Tv. Esp since I read thru all my reading material on the way to Toronto."

Pros: "Personable and professional staff. Great service"

Pros: "crew is excellent"

Pros: "Everything"
Cons: "No meal on the plane"

Pros: "Crew were all very welcoming and polite"
Cons: "Food and entertainment were pretty pricey."

Pros: "the crew are always great. the flight was on time and fast!"
Cons: "the whole "put your own tags on the bags and load them". we spent 5-10 minutes trying to figure it out. There was someone that came over to assist us and it was still not user friendly. there were not in flight television system. I guess I am spoiled now."

Cons: "The bag of treat I got with my coffee don't remember what it was but it had no taste. I tasted it and discarded the rest."

Cons: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"

Pros: "We arrived safely"
Cons: "Flight was 3 hours late. Crew was disorganized & inefficient. Announcements were repetive & not helpful. Waited 2-1/2 hours on plane before departure because crew was terribly ineffective boarding passengers that were re-routed from another flight. No weather or mechanical issues, bad decisions."

Pros: "Lots of legroom. Great free movies."
Cons: "No free snacks. You had to pay for headphones."

Pros: "Nothing."
Cons: "Inexperienced crew. Had to circle the departure airport for 1.5 hours and then land again due to a mechanical issue. They didn't tell us what was going on exactly. Sat at the gate for another 40 minutes. Finally departed. Everyone on boar missed their connections. I personally missed a whole day of my European vacation due to this error. Stuff happens from time to time but it would have been nice for them to have handled it better."

Pros: "The seating was good and the pilot was friendly."
Cons: "There was not a good movie selection and there was not a lot of information regarding the altitude and there was not very much warning during turbulence."

Cons: "Some of the crew was a bit rude and snippy"

Cons: "crew was rude and unhelpful with delayed flight"

Cons: "My direct flight was cancelled and rebooked with a connecting flight."

Pros: "Cancelled my original flight plus 2 hour delay. Crew not exactly nice either."

Pros: "I like the courteous crew members, very cordial & attentive."
Cons: "The long wait on the aircraft after all passengers and crew were on board waiting for the oxygen tank to arrive."

Pros: "Comfortable flight, very pleasant cabin crew."
Cons: "No flight entertainment at all."

Pros: "Food was good. Flight staff was pleasant."
Cons: "Boarding took forever. There was a child that screamed the entire way. Wish flight staff was trained on calming children, even though I know it was just bad planning on the parents. Also wish there was a hygiene policy. Half the flight was not wearing deodorant, and you could tell."

Pros: "Nothing"
Cons: "No notification of 2 hour delay. Missed connection with 2 wrong rebooking on departed flight. No ticket to clear customs and no Air Canada help to rebook correctly."

Cons: "The entertainment system did not work - it cut in an out, I had to restart a movie 3 times. As well, the seat felt damaged - it leaned to one side. Made for a very uncomfortable 8 hours. The leg room is getting worse"

Cons: "One hour late"

Cons: "Flight was delayed"

Pros: "The flight attendants were very pleasant and helpful. My entertainment app was not letting me play a movies so they gave me a tablet for free. I thought that was very nice customer service."
Cons: "Nor enough moxie choices and mostly old ones. The exact same ones were playing on my return flight. The food options were not great. Not enough of a selection. Also my daughter and I were assigned seats apart and I felt not enough was done to help us sit together. We had to handle it ourselves once on the plane."

Cons: "The flight was late."

Pros: "Smooth ride. Friendly and professional crew."
Cons: "Very uncomfortable seats. Wasn't able to recline seat because the passager behind complained that the seat was in her face."

Cons: "a long 5 hr flight, they just give you a drink!!!!(they cant afford even a little bite?) Even at the time of the drink they bypass my line and we had to ask and she said sorry!! We did,nt get the usual boarding notification by e-mail 24hrs before??"

Pros: "Seats were ok but a bit cold all the way."
Cons: "One hour late leaving, no reason or information given. Food was awful with green sauce on chicken and celery bits in milk for salad, the connecting flight was cancelled and the option was another flight in two days. The only flight going later that evening was full and the next day was full also they said. An hour later a bus service was offered leaving in ten minutes which many of us raced to catch on our own with no one to show us how to get to the bus. The bus we were told to look for was the wrong bus. Of course our luggage didn't make it and that took another hour to register at our destination as every one else on the bus didn't get their luggage either. Bus driver got lost but passengers were able to show him the way. This is the third time in four flights Air Canada has lost our luggage. The worst was the NO ONE ever smiles, we were watching for it, and certainly NO ONE ever says we are sorry you are inconvenienced which would go a long way to make the delays and changes more tolerable."

Cons: "The aircraft was very old, without entertainment. Most of the crew were unenthusiastic. The food was less then average. A very different experience then flying from Toronto to London the week before, so quite disappointing."

Pros: "Pleasant crew"
Cons: "No leg room, very uncomfortable"

Cons: "I would like to see planes getting boarded from the back to the front. That way there are less people holding up traffic and you are not bumping someone who is already seated as you are going by."

Cons: "Terrible flight. I should have driven instead. Flight was suppose to land at 12:30pm but due to computer malfunction we landed at 7pm."

Pros: "All was well. Thanks"

Cons: "Not aconfortable plane"

Pros: "The crew at the airport terminal were very helpful."

Pros: "Boarding process was good"
Cons: "No free snacks offered"

Pros: "Got home safe"
Cons: "Meal -"

Cons: "The entertainment system was down and for a 5-hour flight after a previous 11-hour flight, that was quite a disappointment. No food was offered."

Pros: "The ONLY part of flying Air Canada that I used to like was your partnership with SAS, over the past ten years I have lost more airtravel points through Star Alliance troubles than I could have made in the decade before. Luckily when I fly from my birth place of St. John's NL, you're ground staff are the absolute best! I can give "shout outs" to each and every one of them. From those ready for retirement to the new staff just in from "who knows where", they get the whole "customer service" priority that your airline needs to focus on. Your management in Halifax "Sharon" is out of this world too, other than that whether through Lufthansa, Air Canada or anywhere I would travel, seeing that red leaf on your wing would make me ashamed to be Canadian."
Cons: "I paid extra for a seat to ensure leg room, all I got was ear ache! The flight - although half empty had no place for my briefcase, but I was "ordered" to push my sealskin bag under the dirty greasy seat in front of me. When I requested they store it upfront for take-off & landing - the french female steward started flirting with the man sitting next to me and didn't even offer a response. When drinks came around - I was handed a half empty glass with juice on it's exterior and borrowed a napkin from the next seat. Later I did get a napkin "thrown gently" over the person she enjoyed speaking with. I was happy to wait until connecting passengers disembarked before the local traffic, but was appalled when the more senior female steward stopped a local passenger who I know has anxiety about flying - to insist she let the other passengers off first. Air Canada needs to be educated on what human behaviour entails, before they can graduate to customer service. Together with my first name, you can know my last name is Floyd"

Pros: "Seats are comfortable and I had plenty of leg room."
Cons: "No snacks offered with drink. Boarding wasn't well organized. Toronto airport is horrible... long lines at customs and security caused me to miss my connection for the second time in a row."

Pros: "Air canada needs a serious serious overhaul of the way they treat their customers especially those working at the Toronto airport I find their employees have an "entitlement" mentality that other carriers do not Customer service seems to be a priority not talking to your coworkers about the weekend while serving your customers"
Cons: "There was one employee who suggested to take an earlier flight and was very helpful Little things go along way"

Cons: "Staff was rude. And I was seated next to an alchoholic"

Pros: "It was better then the trip to Toronto"

Cons: "Captain's announcements were inaudible from the wing seats. Seats very cramped - I'm only 5 feet tall and barely had room for my legs. Also, unable to see safety demonstration as the seat backs were too tall for a short person to see anything but the back of the seat in front of me."

Pros: "The pale was nicer than my flight out. The food was very good vegetarian fare."
Cons: "The seats are just too narrow! My shoulders were practically grinding into the person's next to me."

Cons: "Overall it was terrible. Really bad customer services. I never want to take Air Canada airplanes in my life."

Pros: "Quick fight-I slept for the whole flight."
Cons: "Delayed for over an hour. Not enough seating be at the terminal."

Pros: "It was okay."
Cons: "No food. Pretzels or cookies."

Cons: "With one hour between the connections, we had to run thru to the gate to get the boarding pass. The agent said that one of the passengers was off-loaded !! We had seats at different locations even though the reservation was for two passengers !! Barely had time to board the plane."

Pros: "Not refunds, no voucher, no credits .... But still s stupid fee of U.S 200 to pay on my Next flight using same booking Code . RIDICULOUS !! Guess other airlines want my business and my friends' too.."

Pros: "Wonderful service! Everyone on the plane was very helpful and polite. There was a lot of room in between seats. The bathrooms were very neat and clean. I ordered a healthy meal (of which I never have done this before) and it was very tasty. That was a nice option, to have something light and healthy. My husband had the regular option and also commented on how it was very good (for airplane food). Only thing he didn't like was the light lunch that was a heated up wrap. At that point, we were almost home and it didn't matter. Nice flight! We will be back!"

Pros: "Lots of leg room. Friendly and helpful staff. Smooth flight and comfortable seats."
Cons: "We didn't like all the walking to get to and from the plane in Terminal 2, Heathrow. Anywhere else in the world would transport people by bus if it was going to be a twenty minute walk to the departure gate."

Pros: "They had screen for entertainment I guess"

Pros: "I was extremely uncomfortable in my assigned seat. One of the flight attendants found a more comfortable spot for me and she was pleasant to talk to."
Cons: "One of the flight attendants woke me up when I was seated in my wife's business class seat. She then said "go back to your seat in economy" in a tone that was dripping with condescension."

Cons: "Toronto staff was not helpful in aiding us at the gate. We had to wait u tip anther staff member showed up. We boarded and then sat on the plane for 30 minutes while waiting for crew to bring luggage. The entire Toronto experience of customs was unpleasant and chaotic. We will try to avoid flying through Toronto again on an international flight."

Pros: "Everything Price Departure Flight Food, even the wine! Service Arrival Baggages Will certainly fly with again"

Pros: "Flight was on time"

Pros: "Way better then driving."

Pros: "Crew were really friendly and very courteous."

Cons: "diverted due to weather but send to Stephenville!"

Pros: "Upbeat and attentive crew"
Cons: "Wifi was awful. On a long flight, that's important. The crew's explanation was that when so many people are logged on at once, it kicks someone else off. Which basically means the system wasn't designed for everyone to use."

Pros: "Crew was really friendly."
Cons: "WiFiwas not functioning. They ran out of food. Boarding was delayed."

Pros: "They let me know they couldn't get it together enough to get a plane in an almost timely manner. Once they did I couldn't take advantage of the alternatives without risking missing out all together"
Cons: "The 4 plus hour delay that meant a 3 plus hour layover because of the missed connection. Requesting an agreement to just make the new connection because of their non-weather related delay."

Pros: "The connecting flight from Chicago to Traverse City was very nice due to the leg room in the exit row I purchased at additional cost."
Cons: "The seats on the flight from Albany to Chicago were the new smaller type which were horrible for a 6,5 260 lb man in exit row economy seating. Dogs on board which was bad for my allergies. This seems to be the case more times than not. I’m asthmatic and very allergic to animals. I know, it’s all my fault..."

Cons: "It was three hour deley in Newark Airport because the plain didn't arrive on time."

Cons: "Cramped, not enough room for carry-ons"

Pros: "It was great... all staff where very courteous and helpful. A very comfortable ride. A 10 in my books!!! Love you guys!! Barb Langman from Lafleche Saskatchewan Canada"
Cons: "I didn't like getting bumped and having a 15 hour layover and having to find accommodation in Houston.. that was awful."

Pros: "I was put in a hotel. That is the only positive... literally the only positive."
Cons: "A 3 hour 55 minute mechanical delay, boarding and deplaning, caused a windfall effect to our other connections causing us to miss everyone that we needed to make it home to Alaska. I will not be getting home until almost 4 days after my original travel date. Missing work as a teacher is tough, and I planned it with plenty of room for safety, only to have United fail me. Weather issues are something I can forgive, but a mechanical issue combined with the weather snarl in Newark has caused endless stress. Bags couldn't be found, no information on new standby flights, and false hopes of being put on Alaska air tomorrow from a united agent last night. All in all my worst experience in as long as I can remember flying."

Pros: "U it’s has Increasingly gotten worse since merging with Continental. They squeeze you in their planes like cattle. They service is horrible and more importantly the crew members are worse acting like it’s a chore to do their job."
Cons: "Most of the flight."

Pros: "The flight is on time.... the food is good.... the service is excellent...."
Cons: "Lack of snacks..."

Pros: "Slightly delayed for slow baggage handling at gate"

Cons: "Bumped from two flights due to weather and delayed due to pilots coming in late"

Cons: "Food gave me an upset stomach. I took the cheese and spinach pie or whatever that was. Not used to paying extra for in flight entertainment... that's just ridiculous."

Cons: "Air lines can't keep a schedule."

Pros: "The plane arrived safely in Newark"
Cons: "The plane left 7 hours late - for a 45 min flight. I got on another flight (only becuase I sought a solution to arri9ving 7 hrs late) but still arrived several hours after my determined arrival time. No compenatio or apology."

Pros: "There was a problem at Newark airport on my way back. The united agent was terrific to successfully secure a different route for me so I could get back home. Many thanks,"

Cons: "United organized boarding by zones (1, 2, 3, 4) where 1 is in the front of the aircraft (business) and 4 is at the back. While I appreciate that business travelers should have priority boarding, the order of coach is from front to back. It would be beneficial to begin coach boarding from the back to the front to reduce the traffic on the aisles."

Cons: "5 hr delay"

Pros: "The space in my seat feels bigger than other airlines"
Cons: "I couldn't switch the internet that I bought to my phone from my computer without signing up. It would have been nice to put in my name and have it transfer"

Pros: "everything was good"
Cons: "nothing"

Pros: "Wheelchair service was so helpful for my mother."
Cons: "Over an hour mechanical delay at ALB. We barely made it to our connection. Pretty tense considering I was with an elderly confused mother who would not have dealt well with a delay from Newark to Denver."

Pros: "Fight was on time. Crew very pleasant. No complaints"

Cons: "Flight was originally for 2:58pm. When I got to the airport it was delayed until 4:15pm. This wasn't ideal but I would still make my connecting flight in EWR at 6:20. I got to my gate to find a sign saying "most on time arrivals in our history" followed by my flight now delayed until 5:00pm. It was once again delayed into 5:20pm and so I had to be transferred to an American flight or else I would not have left the day scheduled."

Pros: "Cold in hallway for manditory carry on check & anxious that I may not make next flight, . Newark to Ft. Myers"

Pros: "Went as expected"

Cons: "The food was not satisfactory. Soon after take-off everyone received a skimpy packet of breadsticks. A while later a meal (lunch) was served. It was very good. Many hours later everyone received a packet of pretzels, etc. About an hour before arrival everyone received a sandwich in a plastic wrap. It was close to inedible. Beverage service was very good. However, the amount of food served was unacceptable. This seemed like a budget flight. Very different from the flight to Europe on a Lufthansa plane. This was on a United plane. Will make me think twice about flying to Europe on a United plane."

Pros: "There was absolutely nothing to like about this trip."
Cons: "My first flight was delayed 2 hours due to a ground stop at the next airport. Upon finally boarding the plane for a second time, we sat at the Albany airport for abou 40 minutes. When arriving to the Newark airport, there was communication issues and no way for us to get to a terminal so we were stuck on that plane for 2 hours. While stuck on the plane my connecting flight got delayed twice then cancelled. Once finally in the airport, I waited an hour in line for customer service only to tell me they couldn't even put me up in a hotel because it was air traffic controls fault, even though NO other airline was down. They gave me a $10 food voucher, apparently that would fix everything. I had to put myself in a $130 hotel room and being a broke college student I wasn't expecting that. I will never fly united again, it was he worst experience I've ever had and one of the most stressful days. This airline is horrible."

Pros: "I liked getting a snack and drink. I guess all planes are crowded. I didn't have any carrying luggage so I didn't have to worry about overhead storage- which would have been a problem."

Pros: "Nothing good at all"

Pros: "Nothing"
Cons: "The flight was delayed an hour and half. Had to deplane after boarding. No one gave us any information. When arriving at LAX we had to wait on the plane runway for 36 mins before being able to get off. Again no one told us why or what was going on. 5 passengers had to sprint to make our next flight which was international and we almost missed it"

Pros: "Crew were friendly. Got us in early (efficent)."
Cons: "Boarding is a free-for-all. No ammenties (charged for tv, internet, and food)."

Pros: "Fantastic service"

Pros: "The flight was cancelled three times. Understanding that can happen, it's the fact that United didn't do anything to make everyone relaxed about having the flight delayed. The crew and pilots were very understanding and relayed reasons for delay while ON the plane. The air on the plane was very cold."

Pros: "leg room was not too bad"
Cons: "I needed to ask questions about my flights because of delays and not a single person acted professional at the gates, quite rude responses. On each of my 3 plane changes there was only one attendant actually smiled. Another read from a sheet of paper like she didn't know what to say. Two others never dmiled or said you're welcome after I thanked them. Im used to the friendly staff on Southwest. They are great!"

Cons: "Flight before delayed 5 hours. Bad snack, expressive food"

Pros: "Did not realize that I was not confirmed. I was traveling for a medical emergency and needed to wait to be cleared."
Cons: "Plane was tiny and claustrophobic"

Pros: "Cheap tickets"
Cons: "Seating is uncomfortable, everything costs money, takes a long time"

Pros: "The Flight was a little delayed but the captain and staff were very apologetic and we made up for lost time during the flight. Had plenty of leg room and was attended to regularly. Staff was very personable and kind."
Cons: "I've flown several times with many different airlines. I have no serious complaints about United, they have their game on point. If anything were to be said it would be to have less broadcasts about everything going on during the flight, not that it's a burden either but sleep is a little hard pressed when you want to hear what it's about."

Pros: "Flight a lot easier then flight up to NY. Didn't have to ride with left over storm conditions. Smoother flight."

Pros: "The flight was delayed so they put me on a direct flight with an earlier arrival time..... So nice."

Pros: "United crews use to tell me you couldn't preboard with children but they must have changed that policy because they allowed it this time."
Cons: "They always ask a second time for the boarding pass after the first agent scans it. They should tell you to keep it out if they are going to review it a second time."

Pros: "The timely fashion that the process took to complete, traveling was good and easy that day!"

Pros: "Absolutely Nothing!"
Cons: "The whole nightmare of flying on United worst travel ever. never again"

Pros: "Left on time - arrived on time"

Pros: "Zooooooommm"
Cons: "Where the asciago?"

Cons: "3 hour delay out of Albany. My flight was canceled out of Newark and had to wait about 23 hours for next flight. I wasn't offered hotel, food or lounge to accommodate such a lengthy delay. Airport's should be able to accommodate delayed passenger's with better entertainment and comfort."

Pros: "The flight attendants were extremely nice."

Cons: "Flight was needlessly delayed. No help given. Horrible."

Read more about Lufthansa
COVID-19 information

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Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from New York to Newfoundland and Labrador

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