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— YXU
21 Jan — 28 Jan1
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1 adult
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Fri 21/1
Fri 28/1
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Top airlines flying North Carolina to London
Scores according to KAYAK customer reviews7.1
Air CanadaOverall score based on 24935 reviews
7.4Boarding
7.0Comfort
7.7Crew
6.9Entertainment
6.5Food
Airline reviews
Pros: "Crew member was grumpy, not friendly and did not give eye contact"
Cons: "Friendlier service and more organized to get on plane. All zones weren’t called and then announcement came on saying last call. Also not enough room for bags. Crew member was on phone when we arrived to plane. No explanation on why but made me feel uncomfortable about our safety."
Pros: "Crew member was grumpy, not friendly and did not give eye contact"
Cons: "Friendlier service and more organized to get on plane. All zones weren’t called and then announcement came on saying last call. Also not enough room for bags. Crew member was on phone when we arrived to plane. No explanation on why but made me feel uncomfortable about our safety."
Pros: "Food was great"
Cons: "Smoothly flight"
Pros: "Great staff!"
Cons: "Nothing"
Pros: "Excellent lounge experience preflight, plus the Signature Suite was right by our boarding gate so very handy. Flight was on time and service was excellent."
Pros: "Flight was mercifully short."
Cons: "Air Canada canceled other short haul flights and jammed the overflow passengers onto our flight which resulted in our flight being late and overcrowded. Passengers that came from the canceled flight complained that this wasn't the first time Air Canada had done this."
Pros: "It was quite and smooth"
Cons: "I have never been so hot on a plane. Even with the air blowing on me I was sweating! It was crazy hot!"
Pros: "Crew was friendly"
Cons: "Air Canada was a disaster on our vacation. Delays, re bookings, cancellations. Every thing was told to us as an excuse from the weather, flight attendant was running late, not staffed enough, need supplies on the plane, someone died, planes needing de-icing, planes too small, planes overbooked... you name it they said it! New York to Toronto, Toronto to Edmonton and return. Not one single flight was on time! We got put in a Hotel - only nice part of the trip - got Vouchers for $15 each - such a low amount!!! Didn't get our luggage with our clothes and amenities to use at the hotel - had to sleep in our plane clothes. Spend extra money we didn't have... it was awful! We will be staying away from Air Canada for awhile!"
Pros: "The flight got delayed. Alternative flight was given but quiet a commute and pretty much the entire day of vacation is lost. Airlines did not take care of any compensation."
Cons: "Started off by being 40 mins delayed. Not bad, compared to the 4 hour delay I had going to Vancouver. Flight was super uncomfortable. Upon arrival to Toronto. The gate had ice on it. So we had to wait in the plane for over an hour before we could get to a gate and off the plane. And then the entire plane of people (300-400 people I believe?) had to wait for our bags to come out for TWO HOURS! Meanwhile flights from Vancouver that we’re supposed to leave after us , left before us, got there before us, and got their bags before us. Horrible trip. I could not believe how unprofessional and unprepared Air Canada and the Toronto airport was during the holidays!"
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Cons: "Amenity kit in Premium economy sub par. Ear buds inadequate. Need noise cancelling headphones for the entire plane. On line "best price guarantee" is hogwash and completely untrue when tested."
Cons: "This flight was operated by United Airlines, a code-shared flight."
Pros: "staff was great. Nice variety on the entertainment selection, movie and TV"
Cons: "seats are a little too crammed."
Cons: "Temperature varied widely throughout the flight. Entertainment system down for over an hour. No fresh food left for the back of the plane - Late departure."
Pros: "good crew"
Cons: "light in bathroom didn't work and was so small i couldn't help my three year old go without leaving the door open"
Cons: "Very tight seats, poor food"
Pros: "Everything"
Cons: "Nothing"
Cons: "All good"
Cons: "Flight back to LAX was delayed an hour and a half. They didn't give us anything like peanuts, cookies, etc. like other airlines do. Just mediocre."
Pros: "Service food on time flights"
Cons: "No movie for such a long flight."
Pros: "At least the entertainment systems worked this time."
Cons: "I've never thought that airplane food was bad before, but they ran out of the main options and I was left with macaroni and cheese. It was bad."
Cons: "Several hours late due to repairs, despite the plane originating from Air Canada's hub. Seems they should have had a spare available to not delay us the several hours that they did. As I live 2 hours from the airport, it was not until I got there to check in that I was aware of the delay."
Pros: "The flight was quick. Great crew."
Cons: "My flight out of CLT was delayed but I was still able to catch my connection in Toronto so it all worked out."
Pros: "The plane was nice, updated entertainment options, crew was very friendly and trilingual."
Cons: "Food was nothing to write home about, but it served its purpose."
Pros: "The movies"
Cons: "The plane was late of 2 hours and 22 mins to board was late and once we got one sat there for an hour to board our bags. Ridiculous most poor service ever."
Pros: "The flight attendant helped me find my gate which wad nice seeing I didn't have a long layover."
Cons: "There was no entertainment, flight was delayed, in the back row so couldn't recline seat, sat right next to bathroom, and the only attendant was busy all it took a long time to get her attention."
Pros: "We didn't crash"
Cons: "Terrible service by the Air Canada stewardess. She was surly and unprofessional. Just flat out rude."
Cons: "Flight didn't take off on time Mediocore service Medicare food Air Canada wouldn't let me pick my Seat. I hate to phone a friend at the airline to select a seat."
Pros: "Comfort of the flight."
Cons: "Food was too spicy and had too much salt. Food quality needs improvement. Asked crew about the name of a food item and they didn't know."
Cons: "We never got on this flight because we were delayed due to an emergency landing. Couldn't get anyone to help us get home sooner than 24 after when we were originally scheduled to be home in Nashville."
Pros: "The crew was nice and the flight landed on schedule."
Pros: "Flight was on time and crew was friendly"
Cons: "Old airplanes, not very clean"
Pros: "Flight attendant did his best to make light of a tough situation."
Cons: "The flight was gradually postponed more and more, with very little communication on the ground. What communication we did get was spotty, and not delivered in a pleasant manner."
Pros: "Smooth flying, great pilots, pleasant stewards."
Cons: "The food Santiago - Toronto good. Food Toronto - Santiago poor!"
Pros: "Everything was fine"
Cons: "J have never seen before the company charge for food on international flights"
Cons: "I couldn't check in early on line because my original flight was cancelled but the notice came out after early check in started. The seats also seemed more narrow than other airlines (even after I paid to get a seat (a result of not being able to check in early)"
Cons: "Second flight in a row delayed almost 1.5 hours."
Cons: "*jewellery stolen from check bag *flight was late *crew were rude *no flight entertainment *lost baggage Worst flying experience"
Cons: "Lack of entertainment . Unfriendly staff. Flight was long and crew did not ask passengers to close shades in order to sleep."
Pros: "We got to our destination safely and on time."
Cons: "No entertainment system. Seriously? No TVs for an international flight?? They should at least tell you that in advance so you can download movies and bring your chargers. We didn't get drink service until about 2 hours into the flight. Terrible. Food was boring and bad. Finally- we had to pay for wine and beer. On a $1000 flight? I have traveled internationally at least 15 times and this was by far the worst flight yet."
Cons: "No TV service on an 11 hour flight. Really? It's 2016 can we get Air Canada into this decade please."
Pros: "Landing safely."
Cons: "NO frequent flyer miles after agents said there could be. Hours wasted trying to get miles."
Pros: "None"
Cons: "Air Canada did not have a workable emergency handling process. We waited for more than two hours in line to find out the agents can't assist us rebooking our flights. We ended up sleeping on the airport floor over night. They could not rebook us next day and we spent another day waiting. This is my first and last time flying on Air Canada !!!"
Pros: "Safe landing, excellent flight steward."
Cons: "We checked in 2.5 hrs before our flight but this was not early enough to guarantee our seats, and we were put on standby. That was a bummer. I still have this old-fashioned notion that paying in full for the seat was the guarantee for the seats. The A/C was broken during initial taxi and takeoff. The flight was delayed 30 minutes."
Cons: "Being bumped off of our connecting flight home after a long international flight due to overbooking (even though we had checked in all the way through from our departure city). We got split up going home and the $800 voucher that we were promised was decreeased to $400. They also lost our bag due to the changes. The reason we didnt get priority for seats on our connection is because our first flight landed at the last minute and by the time we got to the gate, all but 1 seat were claimed on a furst come first served basis. All staff treated the entire thing as an "oh well tough luck". No empathy because they suck so bad, they're used to seeing angry customers."
Cons: "Overly crowded in the are awaiting for flight. It was not organized well and you could tell staff was getting on edge from customers asking about boarding. The departure times should be spread out to avoid this."
Cons: "Delayed flight caused me to rush to connecting flight with only 25 min to spare from Toronto to tel aviv... Baggage is missing as well"
Cons: "The flight was 3 hours late. At some point we boarded the plane then asked to disembark it as we were still not ready for take off. They told us there were some weather issues in Toronto ... I looked at 3 different weather channels who said that the weather was mostly clear in Toronto with a few scattered showers."
Pros: "On time both on departure and return trips."
Cons: "Crew could have come round looking for disposals sooner rather than at the end. No one came by to check if seat belts were fastened properly."
Pros: "My flight was comfortable and without any issues. Good was great. The inflight entertainment should have more choices."
No food…. : ( - we survived!
Pros: "Complimentary First Class."
Cons: "Clean plane better"
Pros: "Decent crew"
Cons: "Seat pitch and comfort. Food utensils VERY flimsy"
Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Pros: "Crew, snacks, entertainment"
Cons: "Delayed:( Seats were so hard"
Pros: "Crew did the best they could."
Cons: "Flight was repeatedly delayed and until it became impossible to make my connection. Everything is rebooked and I haven’t left yet."
Pros: "Nothing"
Cons: "Luthsansa sent the reminder 30 prior the flight that was a delay on the flight operated by United. I called customer service they do don’t helped and hanged up twice. Finally after waiting for an hour on the airport the same flight was change 4 times more. A manager in United got us in a different flight but we arrived 40 minutes later to Madrid and missed our connection to our other flight. I had to buy a one way expensive tickets because my connection was loss due to the issues with the FL rigth from Charlotte"
Pros: "Crew was friendly."
Cons: "Very uncomfortable decents."
Cons: "The inflight entertainment kept dropping out so I couldn’t watch anything."
Pros: "Flight was comfortable."
Cons: "Having some luggage crew at Dulles. We waited a long time on the tarmac to get our carryon bags. We had a short time to catch a connecting international flight. We had to run the length of D & C terminals to get to our connecting flight."
Cons: "Getting a partner airline, cancelled flight, missed intercontinental connecting flight, missing an important occasion, missing an entire day of vacation, no willingness to find more suitable outcomes."
Pros: "Crew was very nice and professional"
Cons: "The seats in coach were very hard with almost no padding. The a/c didn't work well and it was very warm to the point I was sweating."
Pros: "Quick boarding early takeoff."
Cons: "Learning I had to check my bag in at the gate, due to plane size and no room in cabin for roll-ons."
Pros: "Didn't die..."
Cons: "Flight delayed, otherwise the seats were the same as all other planes I've been on. Not sure how you differientiate a consistiently bad experience between the 5 or 6 airlines that are left. Our expectations are now so low that if an airline Employee smiles at us we give their employer 5 stars. We should probably find a better way to rate the cable companies and airlines in our lives."
Pros: "Crew was nice."
Cons: "Some travelers was not good."
Pros: "Free entertainment was great, but needed to download adobe flash which I recommend before getting on the flight."
Cons: "The small seats and the pay for food selection. I’ve gotten spoiled on international airlines where they provide food and drinks(alcoholic beverages too) for free."
Pros: "The leg from Denver to vegas was awesome"
Cons: "The first leg didn't have any snacks and a cold continental breakfast. American and Delta's breakfast is much nicer. But worth the price for that portion of the leg."
Cons: "Flight massively delayed. Missed my connection. And the next flight. If they had called ahead at the gate would have made the next one, instead had to sleep in the airport overnight."
Pros: "Nothing!!!"
Cons: "Our flight from Charlotte to Chicago was horrible!!! It felt as if a trainee was flying our plane. Landing was so bad that I threw my feet onto the back of the seat in front of me to brace myself for landing."
Pros: "Nothing"
Cons: "Our flight was delayed 1.5 hrs due to lack of communication, leading me to miss my connecting flight by minutes"
Pros: "We ultimately landed safely."
Cons: "The flight was 40 minutes late on departure and arrival. The front landing gear was not functioning properly so we circled the airport to have the tower verify whether the landing gear was down. In the meantime the flight attendant prepared us for an emergency landing with our hands crossed in front of us. It was the scariest flight I've ever taken."
Pros: "Courteous attendants and overall great flight"
Cons: "The mixed trail mix, honestly that's all :)"
Cons: "Because of plane problems I had to wait until the next day to fly home. Very inconvenient."
Pros: "Flight attendants were friendly."
Cons: "The most uncomfortable seat I have ever ridden on a flight. My back and posterior were in pain for over a day after the flight. Terrible treatment of passengers to pack a few more people in like cattle. Thinnest seats I have ever seen that felt and looked like hard plastic. This was an Embraer 175 jet...will never fly on one of these again. Had a hard landing in excellent weather. Flew the same route back to Charlotte on an American Airlines A320...these seats were comfortable and the landing was smooth even with a 20mph crosswind."
Pros: "Quick and easy boarding process; no lingering trying to sit."
Cons: "We waited for a while to depart; I believe that's customary dealy for Charlotte Douglas now, so not a sole reflection of United."
Pros: "Ease of security and boarding. Friendly and accommodating staff. No concerns at all."
Pros: "Despite weather delay, the flight crew was very energetic and in a positive mood."
Pros: "No long waits. Smooth travel."
Pros: "The flight attendants were great."
Cons: "My flight was late and I missed my connecting flight. The next flight I got put on was delayed several times. I'm in the military and I was late checking into my command."
Pros: "Uneventful. Pleasant staff."
Cons: "Airplane seats, they're never very comfortable. Unfair to have to pay more for exit row. Headrests and seats are just not pleasant."
Pros: "That they paid for my hotel"
Cons: "That my flight was delayed and they didn't say why and the flight attendant was quite rude.."
Cons: "Young flight attendant, with dark hair, red lips, and glasses, was kind of rude. I am a small woman and had issues getting my bag in the overhead bin. There was a line forming and she stared at me until I asked for help. She just seemed really annoyed."
Pros: "Comfortable"
Cons: "Crew was not friendly. Snack did not taste good. Asked for hot tea but the stewardist was too focused on other things to hear me ask for sugar twice. I ended up with no sugar and didn't drink the tea. Upon departure, no one said "thanks for flying with us" or said goodbye. They were too busy with their own tasks. Delta does it better... No offense."
Pros: "Overall flight was Okay. United has been my favorite airline since 1971. "Fly The Friendly Skies of United""
Cons: "Very tight seating My wife said it seamed as though the lavitory hadn't been cleaned in a month. I didn't use it though."
Pros: "Everything went smooth."
Cons: "None"
Pros: "Found what was expected from the flight. Hats up to the take off that happened on time in a busy airport."
Cons: "Aircraft is tiny and seats are narrow."
Pros: "Best flight attendants!"
Pros: "While waiting for the flight the agent kept us informed of the status by use of a speaker - said plane just landed and once passengers get off they will get us on board - he also took control and told people that wanted to be first in line to get on board to step aside and clear the way for passengers to get off the plane - pilot let us know we would land around 25 minutes early in Chicago so we were informed - then he explained why we had to sit and wait for a gate at O'hara"
Cons: "I didn't like that I couldn't take my rolling luggage with me cause it was a small plane and there wasn't the overhead room - then I had to wait afterwards around 15 minutes to get my luggage but the price for the flight was low and they were organized in how it was handled -"
Pros: "The flight was snooze and the flight staff were friendly!"
Cons: "N/A"
Cons: "We received a notification 2 hours before our Friday flight that it was cancelled, rescheduled for 24 hours later with no help in finding alternate options. All United employees were rude and non helpful. We were forced to switch airlines to Delta, and I will never fly United again. Very disappointing, we got into Chicago Friday night at 12PM CST, 1AM"
Pros: "I liked the snacks and I liked how I got to volunteer check my bag"
Cons: "The seating room was extremely uncomfortable"
Pros: "NA"
Cons: "Departing from Charlotte was delayed more than 2 hours made it to Dallas in time for the connection to San Francisco, then that flight was delayed 3 hours. I was originally scheduled to arrive at 9:46 pm but arrived around 1:00 am. This has been happening more frequently on flights on United."
Pros: "The flight itself was very convenient and quick."
Cons: "We were delayed and sitting on the plane for almost 4 hours and were left with few explanations. The crew was not friendly."
Pros: "Nothing!"
Cons: "I got to the airport 40 minutes early. The flight was out at 6:20, I was there by 5:40. They did not let me print out a boarding pass. I could see the gate from the security line and the security line was EMPTY. There was no reason for them not to let me get on the plane, but they ended up scheduling me for a flight to Denver with the connecting flight in the morning- delaying my trip 24 hrs and charging me an extra 125$!!! I ended up paying an extra 85$ to American and was able to get to PHX that afternoon! The ladies at United were straight up RUDE too. When I told the lady at the counter my name she rolled her eyes."
Pros: "Nothing"
Cons: "There was a delayed my flight, arrived late, delayed in the plane getting off, nothing but delays."
Pros: "The snack"
Cons: "For the price I paid, it was a terrible seat, no room with 2 people sitting on either side."
Pros: "She was very understanding to my 37 minute layover in Denver and upgraded me to seat row 11 from seat row 31 to make sure I could get off the plane quicker. Very much appreciated and why I always fly United with my MilagePlus card. I had been on vacation for a week and had to be at work the next day."
Pros: "Flights were on time..."
Cons: "Complimentary wifi was on the fritz"
Cons: "I flew to Charlotte, NC last week from Houston with my husband for a funeral. The flight there went smoothly and we used the United app to check in and get our boarding passes. When it came time to check in for our flight home my husband was able to get his boarding pass, but they said mine was unavailable. Obviously concerned I called United. After being on hold for over an hour I was able to speak to a representative. I was told that I hadn't show up for my flight to Charlotte... so they had canceled the returning flight. Not only was I on that flight my boarding pass was scanned twice (one at security and once during boarding). The representative then told me to go to the airport the next day and "try" to explain what happened. I don't know if this was some sort of glitch in the system, but I was very concerned and upset that someone could be on a flight with no record of them being on the plane... and that I was having to spend 2 hours trying to figure out if I could go home after a very stressful day... during a time when I should have been with my family. The next day I had to show up the the airport extra early while the representative there tried to figure out how to reactivate my ticket. Overall, an awful experience... I don't think I will be flying with United again anytime soon."
COVID-19 information
Safety measures for airlines flying from North Carolina to London
Airlines flying from North Carolina to London have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Heightened sanitation
Daily cleaning, installation of cabin HEPA filters on flights from North Carolina to London
Mandatory masks
Masks required on board, masks provided on flights from North Carolina to London
Social distancing seating
Middle seats unavailable to book on flights from North Carolina to London
Pre-flight testing
Testing for antibodies, testing for symptoms for flights from North Carolina to London
Flexible cancellations
Waiving of change fees. Search flexible flights from North Carolina to London
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