Cons: "Because of Boeing disaster did not go to Halifax but were sent by Westjet to TO and then on with Air France. Boarding areas in TO are a long way away (lot of walking) and customs in TO is frustrating and takes a long time."
Cons: "Need to use your own device for entertainment, no screens in flight."
Pros: "I missed the connection."
Cons: "Making my connection"
Pros: "Great crew, very accommodating for a small and short flight"
Cons: "We never made it to our holiday destination. There were a handful of going to BDA from Pearson. Your inbound flight was late. Would it have killed you to hold it for 5 mins?"
Cons: "We wait on board so long."
Cons: "Your website did autofillmwith the passenger name and I had to pay extra to get the bame changed. Pretty bad. Not using your site ever. Thanks"
Cons: "2 hours late !!!!"
Pros: "Very low ticket prices, everything went smoothly (no delays), lots of leg room!"
Pros: "Room Sears in row 4"
Pros: "All was on time so did not have to deal with Kayak with any problems"
Pros: "Direct flight good sale price"
Cons: "Westjet connect doesn't work well. Plane very full and stuffy. Return flight delayed 1 hour"
Cons: "Late, late, late. No window, and prisoner in my seat!"
Pros: "Most employees were courteous."
Cons: "Flights were delayed multiple times . boarding was slow, seemed un organized."
Pros: "Staff were helpful and smiling. Good value"
Cons: "We needed a better choice of food"
Pros: "Crew was helpful and friendly."
Pros: "Everything borded on time. Cabin crew was very accommodating in allowing me to move seats to an empty row."
Pros: "The head steward was excellent. He has a great sense of humour and was very informative. The flight was on time and comfortable."
Pros: "Flight was on time and flight crew was very friendly."
Cons: "Having to exit the terminal and go through security again when changing planes in Toronto."
Pros: "flight was not full drinks on board free kind staff wonderful views"
Cons: "for a person measuring 2.00 metres / 6.6 ft the entrance to the plane is very low Standing up in the aisle was impossible."
Pros: "On time"
Cons: "Very expensive"
Pros: "I liked the congenial attitude of the staff & flight attendants. The drinks were free for once."
Pros: "Everything went smoothly. Flight on time."
Cons: "Original flight was cancelled . Re booked on a different flight , that one was delayed with no new time , with a threat that that flight would be cancelled , we were booked on a 3rd flight , to Toronto to connect to a delta flight to Atlanta . We were told that delta would give us our boarding pass to Atlanta at the delta desk in Toronto. At delta in Toronto we were advised that there were no available seats on the flight we were supposed to be booked on . Delta booked us to Detroit then on to Atlanta . Trip delay was over 9 hours and lots of stress and run around . Very disappointed with west jet . We have always used west jet and this was the first time we felt we were given very poor service .causing a very long and stressful day , arriving at our destination 9 hours later than planned , resulting in a 24 hour exhausting travel day."
Pros: "on time, quick boarding. NO LINES at TSA!!!!"
Pros: "The crew was very friendly and funny"
Cons: "Everything was up to my standard"
Pros: "Reasonable price"
Cons: "One of the flight attendents was rude. The head rests on the chairs didn't work. The chairs where uncomfortable. The plane was delayed. The drink selection was poor. The overall general westjet hospitality was just way below average and I felt like the company is turning so cheap I was worried they may have double sold my seat on the plane."
Pros: "Nice and comfortable flight."
Pros: "The stewardess serving drinks was very pleasant. Thank You"
Pros: "Everything was great"
Pros: "Westjet scheduled me for the next available flight for free, unfortunately, it was the next morning."
Cons: "The Halifax airport security took so long that I missed my flight and had to check into a hotel."
Pros: "Easy boarding. The crew helped me with the car seat that was blocked with the seat belt. We got all our luggages in a short time and in good condition."
Cons: "WestJet connect not available on that flight. Bad weather in Montreal (scary landing)."
Pros: "It is inconvenient to disrupt your plans with such delays"
Cons: "It is inconvenient to disrupt your plans with such delays"
Cons: "It was late. They were waiting on a flight from Toronto so we could board. We board the plan and sat for what seemed like a very long time. We were not even offered a glass of water on the flight."
Cons: "The chairs were in bad condition and the airline was delayed which made me nearly miss my next flight."
Pros: "It was on time. Quick to board."
Cons: "I’m used to entertainment."
Pros: "The crew was very nice."
Cons: "The plane was old so no entertainment, food was not good, could not sit in area waiting for flight, no chairs left and I was 5ere. Very early. Travelling is not great anymore, the crew try’s their best I know."
Pros: "Everything went as expected and on time."
Pros: "I like that I got the plus seat for no extra charge."
Pros: "The view of the ocean and all the lakes and ponds coming into St. John's."
Cons: "You don't have any good connections from New Brunswick to St. John's."
Pros: "Everything except the delays. I like the new app on your phone or tablet to watch movies and TV (and it's free now to watch movies like on AC!). I approve of this change westjet. The staff are very good at informing customers to make sure they download the app before boarding. However because people generally suck and don't listen there is always someone complaining about not having the app on board afterwards."
Cons: "Unfortunately this flight number is always delayed, WS269 Friday YHZ to YYZ. This is the flight I always pick for work schedule compatibility, but have found it to be delayed 30 min to 2 hrs the last 4 times I've taken it in the last 3 months."
Pros: "The airline attendants were very friendly"
Pros: "The crew was very nice and accommodating. Boarding was well organized and fast."
Cons: "No food and very warm on the plane."
Pros: "Nothing in particular."
Cons: "We were delayed by 30 mins. We waited another 20 mins at the gate because there was another plane there. We only got cheetos as a snack."
Pros: "The women at the boarding kiosk were very good as they helped me to avoid the lineup for rebooking my flight. It was fast and rebooking through the website. Avoid calling them."
Pros: "Crew was friendly and helpful. Inflight internet was a great plus."
I missed my flight due to Covid. I reached out with every possible means and no one responded or picked up. I’m stuck in a foreign country with no money and my airline won’t even respond to know if I can have any refund
The flight out check in was horrible. Not enough staff to serve or guide people. People that did the online check-in and then at the booth check-in took longer to just check our bags then the people that did nothing and just did the regular check-in line.
Pros: "The seat was comfortable."
Cons: "All my cards got declined!!! I couldn’t board on the plain. I almost missed my flight. Worst experience of my life."
Pros: "Non-stop flights from YYZ to MCO and vice versa"
Cons: "No snacks Poor entertainment They weigh all hand carry items even backpacks No web check-in therefore no free seat selection"
Pros: "Friendly crew, efficient operation."
Cons: "No phone chargers, tight seating, not obvious how to raise arm rests, second movie was very dumb ( bird watching)."
Pros: "Very pleasant flight."
Pros: "The price"
Cons: "The carry on limits. 5kg?!?"
Pros: "Staff in Antigua were friendly and helpful."
Cons: "Flight delay - but I didn't get a notice before arriving to the airport. I was offered expressed check-in since my luggage was lost on my arrival, but by the time they identified me to do so, it didn't make much difference in terms of my wait time. No gate arranged/available on arrival to Toronto, so we waited even longer again on the flight."
Cons: "Disorganized lines & boarding. Lost my baggage to due the previous issue. Planes feel very "economy" - cheap view screens, poor economy, many people couldn't fit in the seats (haven't seen that in years). Not even a cookie for a snack."
Cons: "Our flight changed without warning 2 weeks before from a direct flight to a non-direct flight. Unable to get money back for upgrade or flight."
Pros: "Direct flight, staff was courteous, priority checkin was worth it. Also the activity paid on the flight "dolphin encounter" was worh it."
Cons: "Boarding delay of 50 min with no notice. We could have taken the kids to the restroom earlier, however we kept waiting as we thought that we'll board any minute. Aircraft looked dated, seats not too comfortable."
Pros: "Great flight. Smooth and comfortable!"
Cons: "Entertainment system needs updating"
Cons: "Small Seating. Unable to pre-check in."
Pros: "I got to come back home! The fly was delayed due to a technical issue that required a part to be sourced. Unfortunately, the part was not available in the local shop (YVR-Vancouver) Instead they had to fly the part to be replaced from (YYZ-Toronto) The good fortune for us is that the hotel did allow us to use their facilities and enjoy their F&B all with the exception of a room to lay. They allowed pools and lounge chairs which is just as well. I am not trying to be critical but have the delayed occur while we were at the Airport-It would have been a killer way to close a vacation! Check-in agent was superb. She was very helpful and understanding and really a super star"
Cons: "Lack of information by local agents either by the design or just by being left in the dark. The Airport staff was not knowledgeable either they were very sympathetic and accommodating (more so than the Nexus-Local Agents) I am sure is beyond their power and is not something they have power or control over. It was bad luck! I would hate to be the incoming passengers as it meant they lost a whole afternoon."
Pros: "First check-in luggage is free"
Cons: "No free snacks"
Cons: "Baggage should be included in the price. You should be able to choose your seats and preboard on the internet."
Pros: "I liked sitting by the Emergency exit so I had more legroom."
Cons: "Did not like the small bag allowance for carry on and the fact that we were charged an extra $25 because our carry-ones were over 5 kilos. That is a ridiculously small allowance and just a cash grab for the airline!"
Pros: "Cheap fast on time seats tight but comfy"
Cons: "Rare smiles from sun wings employer waited until 2 hours before flights departure before the employees were at the airfport for checking really tight seats"
Pros: "Inflight staff very courteous"
Cons: "Flight arrived late"
Pros: "At least my travel companions were lovely."
Cons: "Limited food options Snotty cabin crew service Terribly organized luggage carousel pick up- with 4 flights on the same carousel Movie terrible and not turned on until halfway through flight Ground crew in toronto useless"
Cons: "They only take credit cards for payment. No debit or cash."
Pros: "On time, comfortable and direct"
Cons: "the flight was 1.5 hours late in departing and there was no information provided regarding the delay"
Cons: "Lots of confusion for seat selection"
Cons: "There was almost a 1 hour delay in boarding...there was no annoucement was so ever as to delay time frame expexted to board etc.Explanation was given when on the plane."
Pros: "Great crew."
Cons: "Audio didn't work very well"
Pros: "The check in process was wildly understaffed, which caused our flight to take off over an hour late. The staff allowed a severely intoxicated man on the plane, and wasted our time reseating him to the front, and allowing another man to get off the plane. The staff also did not quiet down outrageously loud passengers, and spent about half an hour confusing them about where their carry in luggage had to go."
Pros: "The crew welcoming passengers misdirected me and my mom a number of times. It took a completely different staff member to intervene just to let the crew of 6-7 allow me to use a POS terminal to print off my tickets. Following this, I was sent to various gates where the gate-keepers restricted me from access."
Cons: "I normally take other airlines. The other airlines offer my mom who is a fragile senior citizens the opportunity to be in a wheelchair and given some kind of help. I am appalled by the staff that AM who had boundless determination to treat us as though we were not paying customers as they barricaded the POS terminals. It is appalling that because of these 6-7 people who were there bright and early (just as we were), that the airport later descended into chaos. My point is that their outrageous carelessness (on December 20th) brought greater problems to the flights that could have been avoided. Beyond myself or my mom who should be prioritized given her condition, were treated like cattle and perhaps were deliberately sent to walk around the airport aimlessly. This is a bad reflection on Sunwing."
Pros: "Chrckin terminals broke. The baggage handling did t work The flight was 3 hrs late They lost my bags"