The gate agent in Philadelphia when I landed from Bangor was rude and judgmental
Cons: "Sat on runway for 30 Minutes at the end of the flight."
Pros: "How fast we borad the airplane the sever was good and nice respectful"
Cons: "Just speed up little fast unload the airplane"
Pros: "Flight was mostly smooth."
Cons: "Flight crew announcements were too loud and too frequent. Landing at PHL was unusually rough."
Pros: "Crew kept us well hydrated, and were very diligent about picking up trash."
Pros: "good luggage space overhead - accommodate wheelie vertically like books. each seat had indiv tv screen, recent movies, usb charger, 3 prong charger."
Pros: "Service was American average. Not necessarily a good thing, but it could have been worse."
Cons: "Seats with more leg room required for people over 6' tall."
Pros: "They were very apologetic about all of the delays and they tried to make it up to us the best they could."
Cons: "Having a plane that was properly prepared to fly. Not stealing my Lemoncello Cream and tape measure."
Cons: "That the bags came out late and I missed my next flight. It was the last flight for that day. Royal Jordanian did not offer hotel stay or anything because they said it is not their fault that the bags showed up late"
Cons: "There was no food or entertainment so the rating there doesn't mean anything. Flight was delayed 1 hour due to a mechanical issue. Part of the delay included AA trying to get the flight crew to show up at the gate. The flight was oversold so there was a long list of standbys which added to the crowd waiting at the gate."
Pros: "Surprisingly enough leg room for me, even though im 6 foot 6in. Staff on plane were very very nice."
Cons: "In lax The women checking your ticket before you go upstairs to security was super rude. Theres one tiny bathroom in the entire AA terminal."
Pros: "Smooth flight !"
Cons: "Too tight for 6'3 male."
Pros: "Great service and clean airplane."
Pros: "The films available were okay, but we had to watch them on our phones."
Cons: "Moved our gate twice, both times the AA boarding crew laughed at the anger they’d caused among the upset passengers. They were also not vocal about the gate changes until pressed. We were asked to sit by the emergency gate as able and willing humans unaware it was placed beside the center bathroom.. so unpleasant."
Pros: "not much"
Cons: "Steward on flight yelled at people and gate staff yelled continously"
Pros: "Announcements clear pleasant staff decent food"
Cons: "All was well"
Pros: "The seats were comfy and spacious."
Cons: "Fourteen separate delay communications. Second time in three weeks had this happen. Figure out the problem and give us an estimate when you know something. Don’t just constantly add a half hour."
Pros: "Better than walking!"
Cons: "Extremely cramped space."
Cons: "Late Dallas to tulsa"
Pros: "Friendly staff"
Cons: "Rude customer"
Pros: "I felt like the staff was always doing something. Drinks, then food, then more drinks, then even ice cream! I really enjoyed this flight."
Pros: "Really like how smooth and easy was to aboard my plane."
Cons: "Messed up college for your mismanagement."
Pros: "Loved having 2 empty seats next to me so I could stretch out after a very long day of travel."
Cons: "Seats are not very comfortable in any position."
Pros: "The flight crew did a good job."
Cons: "Throughout the boarding process, my spouse and I had a seat and pre-check, until we got to the airport and we were told they don't know why, but our pre-check was "dropped" so we needed to be rechecked in. What wasn't told to us was we would lose our seats and be put on the bottom of a waiting list. We were able to board bc other passengers did not show up, however we no longer had our seat preference, so I had a middle seat, although I'm a service member with a left knee issue so my seat needs to be an isle one. Also, there were no food choices that did not account for my allergy."
Cons: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Cons: "There were 2 flights going to Roanoke at almost the same time. The other one was delayed by a lot; ours by a little. But personnel DIDN'T TELL US WHAT WAS GOING ON. We were all standing around wondering what was happening.It's the NOT KNOWING that is so horrible. We could tell from the screen that it was delayed, but it was clear the flight would leave much later than the screen said, but they wouldn't tell us anything!"
Pros: "All I want is clear communication- not strung along. Reasonably comfortable seat - without person next to me too large for seat. Don't gate check my bag then I find plenty of space above my seat. Stop giving people food and drink on short flights as it is unnecessary and it constrains use of the bathroom"
Cons: "The scene of returning bags at the gate of arrival is awkward and other passengers take advantage - blocking walkway etc. please change system and adt a baggage handler to drop bags in a line along one side of the gateway while passengers wait along other side of the gateway"
Pros: "I like quick flight,"
Cons: "The delay but hey that's how it goes."
Cons: "No Gogo entertainment"
Pros: "American Airlines was amazing fed you a good meal fun crew good entertainment had 3 glasses of wine desert , and hot biscuits and coffee before landing was a great flight."
Cons: "I sat at tha airport for over 9 hours before my flight left. Very poor communication and customer service."
Pros: "Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!"
Pros: "Excellent, friendly service by flight attendant, Amy Sparks! I felt very welcomed and relaxed, especially having just flown 15 hours from Sydney back to the States."
Cons: "Engine noise was loud seated at the rear of the aircraft."
Cons: "Board on time. Need more room on the plane."
Cons: "American Airlines isn't as friendly or accommodating as other airlines or staff."
Pros: "The pasta coming out of Frankfurt that was served on the plane was actually phenomenal I have never had that kind of cheese spaetzle in an aircraft before absolutely excellent. The desert choice of the crumble tart was also very good. The roll was cold as usual in economy class. The rap served as pre arrival meal was also very good. This was by far the best food I have ever had and economy class I have never encountered this food traveling from the US to Europe but traveling back from Europe the food is often better. This one was phenomenal."
Cons: "Selecting the entertainment choices was very very sluggish to the point where I just discontinued trying to find a show to watch. On both flights, going to Frankfurt and then returning from Frankfurt those international flights, the video or entertainment was very slow to select. I also noticed in some seats it wasn't working or people also just gave up. I did however like the fact that some shows we're closed captioned, that is really helpful because sometimes it is difficult to adjust the sound to to be able to clearly hear the conversations in the movie. Subtitles definitely help. I wish all of them had subtitles. The boarding is okay and I understand all the emeralds and rubies and platinum's Etc, but sometimes by the time group for get seated there's not always enough room in the overhead compartments because people tend to put all their bags their. And some people still take oversized bags that should probably be checked this is quite a nuisance."
Pros: "The gate agent was able to find me another option."
Cons: "The phone agent was really bad at helping."
Pros: "Nothing unexpected happened"
Pros: "The crew was very nice and competent and obbiously embarrased by whoever in operations screwed this flight up good."
Cons: "Pleane departed two hours and thirty minutes after original schedule because of operational and equipment problems. Plane wasn't even in Philadelphia unti 6:00 pm. The guy at boarding (unlike the boarding in SFO) called way too many groupss individually, First Class, Diamond, Premium, Gold, Priority. This led to many people being refused boarding and told to wait. In SF they simply call first class and then all the rest or the Aadvantage members together before the land boarding. Much faster and more efficeint. Even though the flight was full there less than 12 people in the Diamond, Premium, whatever classes. And the guy taking the boarding passes was a jerk. He actuallly seemed to take pleasure in telling people they couldn't board. Might not ever fly AA again. At least never from Philadelfphia."
Pros: "TV and on time flight"
Pros: "The flight was on time. It was serviced well by very friendly flight attendants. I enjoyed it very much."
Cons: "Cancelled flight. Could not get a flight to tulsa. Moved to a delayed flight to OKC with rude gate staff and no inflight drink or food service."
Pros: "On time"
Cons: "Smaller plane, tight space"