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Pros: the crew was nice

Cons: leaving on time. more than 4 hours delayed. we had to deplane the aircraft and all the time there was not a certain answer.

Cons: The plane to Guatemala was the worst plane I've got in on

Cons: This is my first time that I travel to US form dec 18 and have to pay for luggage. I can understand if that’s a company policie, but maybe I can flight in another airline that’s doesn’t have any variable fees.

Pros: The overall flight was good!

Cons: Maybe make sure that communication between connecting flights are quick and efficient.

Pros: the plane didn't crash.

Cons: honesty. 29 minute flight took 3 hours. first they blamed it on waiting for luggage, then they likely realized there were no connecting fllights, so that excuse didn't work, then they were 'closing the cargo doors' for 45 minutes, then they had to de-ice as the plane had now sat for 4 hours instead of 45 minutes, had it left on time.

Pros: Crew nailed it. Came by not just for food and drinks but also frequently enough to collect trash/plates/empty cups.

Pros: Crew was quick to help.

Cons: long flight -- 2nd cup of coffee

Pros: Seating and serving, both very good

Cons: I couln't get my view on for movies, since there was (I presume) a charge for the earphones. Won't know now what happened to Jean Grey. Maybe offer a small book cart as an alternative entertainment for us cheapskates? do-de-do...

Cons: Just doesn’t compare to the new 787’s

Pros: We landed Friendly crew

Cons: Tray table broken Entire flight too cramped. Grateful I didn’t have the last seat in the back across from the lav. can you squ3eze any more seats into that aircraft?!

Pros: The crew was great and I really appreciate how they accommodated a family with 4 young children

Pros: Really enjoy flying first class.

Cons: Excellent

Pros: Amazing route! Nothin like the island hopper! Great crew. Economy plus seating worth it on this route

Cons: In flight entertainment should be upgraded to on demand

Cons: The flight was delayed for approximately 3 hours for mechanical problems.

Pros: Great, friendly crew and excellent customer service from flight attendants.

Pros: I had to run to the gate and was really thirsty on the plane. I asked for a bottle of water or something, and the flight attendant that said "we don't have bottled water. Sit down and your drink will be with you shortly."

Cons: Be more responsive to customers. By being responsive you can help the flight become more enjoyable.

Cons: Baggage was extremely delayed. Boarding and take off were delayed too

Cons: Old plane with no video screens or room. Boo!

Cons:

Cons: Broken monitor and seat

Pros: Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks.

Pros: Crew was great

Cons: Lots of screaming children. Not much to be done about that.

Pros: Safe trip and very nice crew.

Cons: Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized.

Pros: Delayed boarding but made up for lost time in the air

Cons: Delayed boarding

Pros: Seats were ok

Pros: The crew was great and I really appreciate how they accommodated a family with 4 young children

Cons: The experience was excellent.

Pros: good service

Cons: More leg room

Pros: Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease.

Cons: The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case.

Pros: Seating and serving, both very good

Cons: I couln't get my view on for movies, since there was (I presume) a charge for the earphones. Won't know now what happened to Jean Grey. Maybe offer a small book cart as an alternative entertainment for us cheapskates? do-de-do...

Cons: Broken monitor and seat

Pros: Very professional.

Pros: Delayed boarding but made up for lost time in the air

Cons: Delayed boarding

Pros: Crew nailed it. Came by not just for food and drinks but also frequently enough to collect trash/plates/empty cups.

Cons: Sat on the tarmac way to long. Updates from crew weren’t frequent enough.

Pros: Smooth and fast.

Cons: Headphones should be free. Also some free food would be nice.

Pros: Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease.

Cons: The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case.

Pros: Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks.

Cons: Refueling took over an hour.

Pros: Very professional.

Pros: Good seats. Crew was not very hospitable. They went by with water and didn’t give us any. We upgraded for the complementary cocktails and my husband didn’t even get a chance to get one.

Cons: More attention especially for the upgraded seats that offer complementary things. We got better service in our economy seats on the way to LA. I wouldn’t pay extra to upgrade again.

Pros: Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks.

Pros: Crew was quick to help.

Cons: long flight -- 2nd cup of coffee

Pros: Crew was great

Cons: Lots of screaming children. Not much to do about that...

Cons: Seats are too small

Pros: Just ok

Cons: update the gate info correctly and immediately. I was directed by app to go B5A but actually it is B5 gate in SEA-TAC

Pros: How ferindly they where get on airplane and caring they where the hold time on the flight

Cons: They bathroom up front airplane should be first class and back airplane have there bathrooms

Pros: Everything

Cons: Nothing

Pros: NOTHING

Cons: Where should I begin? Incoming flight was late, so UA 1560 was delayed. After boarding, IFE was not working. Crew could not get it to work. Snack options were NON-existent for a 5-hour flight. Upon arriving at Newark, the gate was not available. Come on United this is your hub. Final straw, the baggage took about 50 to 60 minutes to arrive.

Pros: I had to run to the gate and was really thirsty on the plane. I asked for a bottle of water or something, and the flight attendant that said "we don't have bottled water. Sit down and your drink will be with you shortly."

Cons: Be more responsive to customers. By being responsive you can help the flight become more enjoyable.

Cons: Economy seating legroom could be better for long-haul flight

Pros: We arrived nearly on time & without issue.

Cons: The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight.

Pros: Smooth and fast.

Cons: Headphones should be free. Also some free food would be nice.

Cons: Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class.

Cons: movie selection could have been better.

Pros: Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease.

Cons: The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case.

Pros: Nothing.

Cons: Get us off plane. Been stuck at gate in plane for over an hour.

Cons: No mechanical failures or delays would be nice

Cons: The seat was squeaking all the time

Cons: Sat on the tarmac way to long. Updates from crew weren’t frequent enough.

Cons: The plane to Guatemala was the worst plane I've got in on

Cons: The flight was delayed so I have to re-book my whole trip. I was being told first that I was going to make my connecting flight, and then rushed to the new gate due to terminal re-assigned, and then told that I won't make it to the connecting flight so I have to go to the re-booking counter. And then at the counter being told that I could have made it. Very confusing.

Pros: Everything was on time considering the heavy Holidays travels.

Pros: Nothing at all.

Cons: Not run late, have entertainment on board and provide better snacks.

Pros: Safe trip and very nice crew.

Cons: Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized.

Pros: How ferindly they where get on airplane and caring they where the hold time on the flight

Cons: They bathroom up front airplane should be first class and back airplane have there bathrooms

Pros: Smooth and fast.

Cons: Headphones should be free. Also some free food would be nice.

Cons: movie selection could have been better.

Cons: Long time with taxiing on both ends. Flight was delayed as well but landing on time

Pros: Crew onboard were friendly

Cons: Flight delayed by 4+ hours - Ridiculous bag system

Pros: Service was friendly

Cons: Food from Dulles to Munich was one Of the worst dishes served on the overseas flight

Cons: For one my bag happened to some how end up on another flight I arrived at 4 pm in denver and didnt get my bag till 11 pm yesterday evening

Pros: The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them.

Cons: The flight was too warm.

Cons: Nothing. Perfect flight.

Pros: Nothing.

Cons: Get us off plane. Been stuck at gate in plane for over an hour.

Cons: Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class.

Pros: Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks.

Pros: Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks

Cons: movie selection could have been better.

Pros: Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease.

Cons: The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case.