Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Georgetown
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|March||Best time to beat the crowds (7% less expensive on average)|
|December||Most popular time to fly (19% more expensive on average)|
Average price round-trip
|C$ 1,324||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 681||or less|
Good deal one-way
|C$ 376||or less|
Caribbean Airlines has waived its change and cancellation fees on flights from Ontario to Georgetown. Confirm policy on booking site.
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Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Georgetown with an airline and back to Ontario with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Georgetown from Ontario up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "nice attitude and everytime smiling and last food before just landing"
Cons: "Make sure the customers have the right gate in the boarding pass, I almost missed the plane because of that thanks to a Copa'employee who gave me the wrong gate"
Pros: "Service was good and they provided food."
Cons: "No problems to report."
Pros: "Older aircraft but, comfy. Meals actually offered and alcoholic drinks offered without fees. Did have an inflight movie."
Cons: "Crew was a little bland. Few smiles, seemed put out by requests. No WiFi offered."
Cons: "There were no vegetarian lunch options."
Pros: "I liked that everything was smooth and everyone was helpful"
Cons: "The attention of the staff could have been better, never the less, they were an amazing crew."
Pros: "Our flight got delayed due to freezing rain. The crew was so friendly and accomodating and answered any questions passengers had about the flight. Agents were waiting for us to further accommodate passengers with missed connecting flights. The process was so easy and effortless. Thank you Copa!!"
Cons: "One of my best travel experiences!"
Pros: "On time , the crews"
Cons: "The food , and videos , individuals screen"
Pros: "Flight made it on time, exactly as scheduled, despite a delay during boarding of almost 1/2 an hour. But other than that, good flight."
Cons: "Boarding and takeoff were delayed almost 1/2 an hour."
Cons: "Not much room for legs ... I am petite ..can’t imagine regular and tall people’s pain"
Pros: "The crew was nice and attentive."
Cons: "The plane seemed old and dingy. The food was not good at all."
Pros: "Pilot and updates Service quality"
Cons: "Pillows and blankets in business class"
Pros: "Food was particularly good in business class."
Cons: "Very minor point on not having an entertainment system, but the flight was short at just over 1hr. It was hard to understand some announcements over the speakers because of the sound system plus the fast talking with heavy accents"
Pros: "Im requesting a refund."
Cons: "Copa airline is a terrible airline. Not sure how they still in business. The ticketing agents were extremely rude and show a great deal of careless towards their customers. I arrived had already checked in, i had no luggage i simply had a backpack and a carry on bag.She told me that my plane was gone 1.5hr before departure. She went in the system type customer missed flight. What she did was deceptive, unethical, and of course should be illegal. I still believe that flight was overbooked, copaairline had to cancel my previous flight due to the weather. When i contacted copa airline directly nothing they could do they said. I was advised by copaairline to wait 3-4 hrs to reactivate my ticket. I was told specifically by a gentleman that there was a flight boarding at 12am. I waited at the airport for about 8hrs to find out there wasno 12am flight that day. I cant make this up people, i have never in my entire life experience that level of stress and anxiety. I want my money back!!!"
Cons: "They has 3 English entertainment selections for adults and 2 for kids 13+, nothing for actual kids."
Pros: "Excellent service"
Pros: "Flight attendants wonderful. Very accommodating no language barrier"
Cons: "Great experience"
Pros: "On time as usual, good service"
Cons: "The temperature, too cold"
Pros: "Love the fast flight"
Pros: "A lot of leg room compared to other flights. The flight attendants were very nice and attentive. We were well fed and hydrated. When we missed our connecting flight due to weather the airline had everything figured out before we even landed. It was very organized and they apologized for the inconvenience to us."
Cons: "Check in for baggage took forever with one person especially knowing that there is a 2 hour queue for customs. Many were on the line on customs and can see the gate but crew would not do anything. The whole process upon arriving to airport to boarding gate took about 4 hours."
Pros: "The flights left on time"
Cons: "The food is really bad"
Pros: "Nicely equipped, modern planes and a great crew."
Cons: "All good."
Cons: "Food was really awful"
Cons: "FOOd was terrible"
Pros: "I la la love travelling with Copa! I book with them whenever possible!"
Cons: "Nothing really. My back was tired from sitting 5 hours but I don't put the blame on Copa for that! 5 hours of sitting does that to a person."
Pros: "Didn’t have to wait much for the connecting flight and Peruvian Crew was way more hospitable than the previous Panamanian Crew. But, still I would encourage you learn some Spanish."
Cons: "Food not quite as I expected and planes were quite small on both flights making the whole trip uncomfortable."
Pros: "Excelente la aerolinea COPA y muy buenos precios"
Cons: "Very limited Business Class menu. No entertainment system."
Pros: "I arrived just in time to check in for my flight & was moved right ahead of the line. The ticketing agent changed my seating to a more comfortable arrangement after I told him how exhausted I was. Overall, good service."
Cons: "I only had one hiccup w/a rather bizarrely unpleasant flight attendant that wanted very badly to make me change my seat. Otherwise, the rest of the crew was lovely!"
Pros: "Direct flight from IAD to PTY. The flight left on time and arrived early. Bags came out quickly."
Cons: "The announcement of sections boarding where barely heard and caused confusion when boarding. My seat was broken. The recline button was broken and it made in difficult to adjust the seat. I'm 78 inches tall and need every bit of room I can get. The adjustable headrest was also broken, it would stay in position which mean t that it was pretty useless to me."
Cons: "My bags seem to have been misplaced! I look forward to Copa getting back to me about their location so that I can retrieve them."
Cons: "Services overall"
Pros: "Friendly staff. Always on point with luggage. Never had any of my lugagge lost in any of my flights with Copa."
Cons: "Entertainment was not kid friendly. Shows such as Empire and Flash that had scenes of kissing and sex were not appropriate to be displayed on TV's that are not personal and are for exposed to every passenger to see. The food also is something that needs to be improved. The sandwiches are horrible, none of my kids and I could eat it. Just gross."
Cons: "Improvements entertainment and friendly staff. Flight attendant with complaints during selection of foods from passengers."
Cons: "No announcements when boarding. The speaker system was not used once"
Pros: "Comfort and crew were excellent"
Cons: "I was 5 minutes late checking in for my flight from LAX to Cali. Another airlines was 7 hours late delivering me to LAX. My situation dictated that I arrive in to Cali at a specific time. I couldn't wait for 24 hours for the next flight. So I booked a new flight to get me to Cali on time. Here's the problem.. when I went to check for the Cali to LAX flight the gate agent informed me that because I failed to check in for the flight to Cali. That that cancels the entire ticket. I was forced to purchase an entire new ticket to fly back to LAX"
Pros: "Ver y good"
Pros: "Easy and fast connections. Flight on time.great"
Pros: "Headphone jacks need to be repaired, multiple planes ha issues with this."
Pros: "The leather seat was roomy and comfortable."
Pros: "Good entertainment, decent food, it was very good all around!"
Cons: "Being told I didn't have a booked flight with you guys when I purchased one. Then having to fight to get put on the flights I had already paid for and scheduled."
Pros: "A great overall experience. I liked that there was a huge selection of entertainment that played on the back of each seat. The lasagna was surprisingly good."
Cons: "The seat was not as comfortable as other airlines I've used!"
Pros: "Crew was great. Space was good."
Cons: "The seats are a bit old and worn, it was a uncomfortable after a little while."
Cons: "Vegetarian meals are really tasty and nice"
Pros: "Crew was not friendly at all. Didn't smile or said hi when boarding"
Cons: "Friendlier crew members"
Pros: "Flight was on time and boarded quickly."
Pros: "Free ‘Caribbean Plus’ upgrade."
Cons: "uncomfortable seats"
Cons: "Long wait before departure"
Pros: "Arrived on time."
Cons: "Plane was run down. Entertainment not working."
Pros: "Good flight on time overall good"
Cons: "Passage ways narrow causing u to be constantly bumped into if aisle seat"
Pros: "Flight was shorter instead of the 55min"
Cons: "Boarding was bad, they speak to you like stuip and you have no write to ask questions. Not my best flight"
Pros: "I liked the ease of checking in at the airport after doing Web check in. I like that a meal is served. I like their mostly on time departure and landing at destination."
Cons: "If I have a seat in the front of the plane, I don't really like the boarding from the back practise , mainly because it makes me nervous that by the time I get on, space in the overhead compartment above or near my seat will already be taken by persons sitting in the back."
Pros: "I didn't get my suitcase I was told I would get it later the same day That didn't happen The next day I was again told it would be delivered to to me It wasn't I had to call again the following day Absolutely ridiculous!!!!"
Pros: "The washroom was kept clean. Please keep this up as it is one of my concerns when I fly CA. Intermittently the flight attendants should clean it like it is done in Cathay Pacific. It makes the flight enjoyable."
Pros: "Check in was very efficient. Kudos in this area."
Cons: "Please keep the washrooms clean on all flights. It is important service in traveling."
Pros: "They were accommodating, airline not too strict and unreasonable with luggage They flew direct and no connecting flights! loved that! They allow a free bag when other airlines you now have to pay overall was a really good experience and I would definitely fly with them again!"
Pros: "Schedule worked,"
Cons: "Could not get a comfortable view of the video screen."
Cons: "Seats are hard and uncomfortable Food is blah, staff are fine, TV screens are small and hard to see (didn't watch movie, but glanced up occasionally) Seats are hard and uncomfortable making the whole experience miserable."
Cons: "Airplane's overall conditions were mediocre. Toilets were extremely dirty. Seats were quite uncomfortable. Even the first class section wasn't worth the upgrade. Was unable to book vegetarian option for food. Can't imagine why they assume everyone eats chicken. I'd think twice before flying Caribbean."
Pros: "I liked that the crew was very helpful and courteous during our time of sickness."
Cons: "The plane was hot and humid, food poisoned my sister."
Pros: "The pilot and crew were engaged with the passengers. The pilot informed us of the journey; how we will get to NY."
Cons: "I was saving my food for later. It was on the tray table. It was removed when I was sleeping. I woke up just in time to asked her before the attendant moved. She reported that she would get me a fresh one. I supposed she had already mixed it with the trash why she promised a fresh one. She never kept her promise. I mentioned it when I was coming off and was told that I was going to get cheese and crackers but what was supposed to happen did not matter that she told me that because it did not happen. I put the cup on the other tray table because it wad trash. The sandwich was close to me. Other than my gripe over my food taken away, I have no complaints. My expectation was exceeded."
Pros: "Both flights were ahead of schedule."
Cons: "The seats were hard as rocks, causing a lot of pain."
Pros: "It was spacious and we got hot meals on both legs of our round-trip flight."
Pros: "The crew was very nice"
Cons: "Seat not as comfortable as a business class seat should be"
Cons: "Had to fly to a different island first. Hate this island hopping."
Pros: "Good customer service"
Cons: "My broken armrest. It damaged my clothing."
Pros: "Surprised we received a meal for a short flight. Was a very nice added bonus"
Cons: "Flight was delayed before boarding then an extra delay after boarding and for those who sit in the middle seats, it was just uncomfortable all around"
Cons: "Flight was 2 hours late! The food was just awful. Tasted like leftovers."
Cons: "The baggage handlers destroyed my suitcase"
Cons: "It was the most frustrating flight ever long delay and not enough information"
Pros: "This is my first time flying with Caribbean Airline and was truly impress. The flight crew was great! Absolutely no problems at all. I would definitely recommend."
Cons: "How is it the plain at the gate all night n we still leave late and nobody give us any updates to why ...stwwww"
Pros: "Flight was on time"
Pros: "Overall good flight."
Cons: "I wish there was additional vegetarian meals to cover me and my family."
Pros: "the food was good"
Pros: "Continually being informed from the tv. Especially when the tv showed the map and the location of the plain before landing"
Cons: "Didn't get any snack. That would have been a plus. Plus the staff could have been a bit more hospitable"
Pros: "the food given on the airline was great especially since it was hot the flight attendants were pleasants"
Cons: "the seats were comfortable if i were told how far back my seat was , i would have changed me seats"
Pros: "The offered a light meal; Caribbean inspired. Began boarding the plane from the back to the front."
Pros: "It was very nice they give us a gift on the plane returning to J.F.k. The food was not that great."
Cons: "not enough room in the small plane"
Cons: "I didn't like that airline personnel took it upon themselves to cut off the lock on my checked suitcase, rummaged through my things and left everything a mess. The least they could do is replace the lock they unnecessarily destroyed."
Pros: "Timely departure of flight. The fact that you are still allowed a xhexked piece of luggage and served a hot meal. Our flight also landed earlier than expected which was a welcomed bonus."
Pros: "The schedule of the flight was good"
Cons: "- pushy flight crew and not responsive - the pilot missed the landing at Cheddi Jagan airport twice because of bad weather and then told us that he would have to land in Piarco if he didn't make the landing on the third attempt. What pilot does that? I thought it was a joke at first but it was real. I have been traveling back and forth to Guyana for over 20 years and this was a first. Pilots have said in the past that there is bad weather but not attempt to land. Startling customers saying that you missed the landing is the completely not the way to go."
Pros: "I enjoyed the movie The 1st luggage free The packaging of the utensils ( think that was well put together) I enjoyed listening to reggae on the radio...that was great. I appreciate the fact that the Pilot kept us up to date each step of the way. Thanks for taking me home safely."
Cons: "The crew members were not pleasant The Flight attendants seems like they were not happy to be at work, their energy was not optimistic. Didn't enjoy the food The plane was delayed, that's awful. The luggage's took quite awhile to dispense. Had a lot of air pockets, was just not a smooth flight from beginning to end. Did not like you had to use your hand to turn on the faucet in the bathroom."
Pros: "It was a great flight"
Pros: "Everything was fine"
Pros: "I love everything, it was an amazing flight."
Cons: "See above."
Pros: "The quickness with boarding, the quickness with getting off the ground and the efficient meal, drinks and quiet time that followed...not a lot of fuss...perfect for an overnight flight"
Cons: "We went from hearing, 'business class, those with small children and those that need extra help with boarding' to no other announcements.. everyone just lined up and got on the flight..we had no direction regarding order or rows... One other piece: we heard about a passenger having something stolen out of the overhead. That was unfortunate but I do not know how Caribbean Airlines could help that...but due to the large number of carryon luggage, we were forced to put our backpack under our seats...and that made for a most uncomfortable flight..I wish there was a way to parcel out overhead space...i checked my luggage due to space and others crammed in whatever they could..."
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Pros: "Everything was on time considering the heavy Holidays travels."
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Pros: "Seat extraordinarily comfortable"
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Cons: "Food quality"
Pros: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Cons: "Airlines should listen to the requests of the passengers."
Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."
Pros: "On time,"
Cons: "WiFi didn't work."
Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
Cons: "Typical tight seating, aircraft showing age."
Cons: "The wifi signup process not seemless with Android."
Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Cons: "Make seat available for two of us together not every one in a deferent row"
Pros: "Even thou flight was delayed we arrive at a decent time."
Cons: "Flight could have been on time"
Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
Pros: "Crew on and off plans were helpful and nice."
Cons: "Delayed for hours for a short one hour flight with multiple gate switches."
Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Cons: "KTerrible coffee. Tasted stale"
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Cons: "Un necessary delays from start to baggage pickup"
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Pros: "On time, not completely full, good staff at gate & on plane"
Cons: "All good."
Pros: "Entertainment options."
Cons: "This new low life category where you cannot even pay to be treated like a human."
Cons: "Bag was delayed and damaged"
Pros: "Nice crew"
Cons: "Old equipment"
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Pros: "Boarding was a breeze"
Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
Pros: "Good assortment of entertainment"
Cons: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"
Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"
Cons: "The seats are hard although spacious for a 3 set row."
Pros: "At least the gate agent was pleasant when she told us she couldn't help us and gave us information to get rebooked."
Cons: "That our bags were late coming off the plane and instead of being able to put them on the connection belt we had to take them up to recheck and rwtag them."
Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
Pros: "Friendly crew"
Cons: "Zero Entertainment. Flight delayed around 30 minutes, which gave me a heartburn as we had to catch the next flight. No priority plus lounge near this gate in Toronto"
Pros: "I liked having a window seat."
Cons: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."
Pros: "Crew was apologetic."
Cons: "PHL ground stop no known reason. Good weather. Even pilot was at a loss. 4 hours total delay, 3 of which spent in tarmac."
Pros: "Uncomfortable seat. Super old aircraft. Wasn’t even given water"
Cons: "How about a sip of water atleast?"
Cons: "A delay of 28hrs is never positive. I haven’t been able to get my United points either since I was rerouted to SFO. When claiming them the system says that I never boarded the flight to EWR and completely ignore the YYZ - SFO flight. Mediocre overall."
Cons: "At the time at the gate did not allowed me even take my caryon bag with me, the staff was so rude an in an uncivilized manner start fighting with me ,I am a sinor person got very disrespected by your staff, I would like to bring a lawsuit against UA for what you did to me ,I wish an invitator from your office contantact me to explain everything,"
Pros: "Premium seating was worth it! I actually had room to sleep and the service was great."
Cons: "Toronto's airport did not send our bags onto or flight, which I had to wait 8 hours for them to send it to my hotel. Plus, the boarding process was crazy. So many people waiting in front of the lines for them to be called. Luckily, an attendant was calling out for premium. He guided us"
Cons: "Not enough leg room."
Cons: "Working on flight schedule to be more precise! Delayed!"
Cons: "Crowded planes."
Cons: "At YYZ @ the wheel chair entrance, I visibly required wheel chair assistance. I approached the United INFO COUNTER and requested wheel chair assistance. She advised me to get into a long Q and after check in they will get me a wheel. chair. TSA is no greater help for your air line."
Pros: "On time. comfortable aircraft."
Cons: "Retrieving cabin luggage at other end: THey make you line-up in the jetway waiting for the handlers to bring it up the stairs. Took a while to get that sorted."
Pros: "Quick flight - happy crew - United rocks!"
Cons: "Toronto Airport needs to get their act together. This is twice now that there were two Star Alliance flights to Denver at roughly the same time - United and Air Canada - miles apart in the terminal. Yet only the Air Canada one was on the flight board. I. Er half the flight walked to F64 and then had to run to F97. Shoddy."
Pros: "It was on time and the staff were excellent"
Cons: "Like everything"
Cons: "If they know that the flight is about to delayed then they must wait for the passengers for connecting flights!"
Cons: "Cannot gauge if carry-on would fit into overhead No entertainment"
Pros: "comfortable and on time"
Pros: "Fantastic service. Much obliged for everything"
Pros: "I didn't like nothing"
Cons: "United needs to training your employees"
Pros: "Crews were great"
Cons: "Seat cushions were old and hard to sit on in excess of an hour. The don't look worn out, but certainly no one is asking. Not very comfortable for a four hour flight."
Pros: "Flight was on time and short in duration"
Cons: "Seats rows were narrow with just enough leg room. Very confining and uncomfortable. Our row did not recline as we were in front of the exit row. Luckily, the person in front of me did not recline their seat back."
Pros: "Crew was curteous and capable"
Cons: "The screens on the back of seats that used to play movies now play advertisements and ask you to pay for in-flight entertainment. The off button did not turn the screen off, resulting in a constant eyesore for the entire trip"
Pros: "Good flight"
Cons: "2 Delays"
Pros: "The service staff was very friendly when they told me they were out of every food item I wanted."
Cons: "Lack of variety in snacks, foods and purchases on the plane."
Pros: "Flight was cold and they did not have blankets"
Cons: "Flight was delayed Before we boarded but then once we boarded we Sat for another hour."
Cons: "I don't fully understand why, but I was unable to get my boarding pass for my flight to Chicago from Toronto until I arrived in the Toronto airport. Toronto airport sequesters off international arrivals, so in an ideal world, I would have been able to go through security directly to into the U.S. terminal, bypassing Canada customs. However, the United desk that I needed to get my boarding pass from located just before security was unmanned. The very kind Air Canada attendant called for a representative multiple times, but after 45 minutes of waiting no one ever arrived to print my boarding pass for me. The Air Canada employee then gave up on any United staff showing up and suggested I try going through Canadian customs and checking in at the same departure desk travelers first entering the airport would go through and make sure to let them know how long I was waiting. The United employee I spoke with told me that I was impatient and should have continued waiting because now she didn't know what would happen with my checked bag and that I may well need to wait 2 hours more for that to get sorted out. I was rather surprised by her overly negative response and apparent threat. If I was irate or yelling that might have been warranted, but frankly, I was so tired from the international travel I didn't have the energy to fight with her. Regardless, I wish I had been more impatient, it was far easier to go through customs twice than I expected. I would have preferred to spend more time in the lounge inside the terminal than to stand by the United desk waiting for someone to arrive to print my boarding pass. At any rate, Canadian+US customs have it together; when I went through U.S. customs to get into the terminal they had the photo of my checked bag right there."
Pros: "My complaint with United is twofold: extremely poor customer service and airport experience. First, the plane was delayed Then cancelled took customer service 50 minuets to rebooked on a new flight to sfo instead Sjc which is far away from my house & I paid for CAB!!"
Pros: "This was an average flight on a small, cramped, RJ/CRJ. There was nothing special about this flight and this review is only to stop the over abundance of emails Kayak sends you begging for a review...."
Cons: "Please read what I wrote above."
Pros: "The crew on this flight were really nice and helpful."
Cons: "They delayed my flight, so now I get back home really late. Thanks, United."
Pros: "Crew was friendly, boarding was easy."
Cons: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Pros: "I like that we landed."
Cons: "This box seems too small to fit it all in. It's United - underwhelmed as usual."
Cons: "Plane from Toronto to Denver could have been a bit bigger / nicer for that long a trip."
Pros: "Boarding was quick and efficient."
Cons: "It seemed that there was a lack of preparedness before taking off from each stop."
Pros: "Crew did the best they could"
Cons: "4 hour weather delay; missed all connecting flights; spent night in O'Hare; no food at night; no vegan food; got home 12 hours later than planned with little no sleep."
Cons: "Delayed departure"
Cons: "Seats are so narrow and uncomfortable. And we never pushed pack on time for all my flights"
Cons: "Incredible long walk passengers should be told when you have such a distance to walk. Passport sign in is not very user friendly should be a better scanner and easier questions they are confusing"
Pros: "Plane was on time"
Cons: "No food"
Cons: "They kept delaying this flight but not telling us. First it was delayed to 6:50; at 6:51 I asked whether it was further delayed and was told no, we were about to board. Five minutes later the screen said 7:15 (and later, 7:35); at no point was there any announcement about these further delays. They then stowed carry-on luggage below, so passengers lost access to any entertainment in their carry-on. There was no entertainment on board."
Pros: "Fantastic minus the fact this flight was canceled without any notification."
Cons: "I wasn't notified that my flight was cancelled until I tried to check in online a few hours before. Then I was booked on a terrible next day combination. I had to book with another carrier for $400. I missed out on time and money."
Cons: "3+ hour delay"
Pros: "Staff were helpful, the flight took off on time and the trip was smooth."
Cons: "No complaints on any front."
Pros: "I was pleasantly surprised when they announced those with large carry ons could get tagged and pick up at final destination."
Cons: "The distance between arriving gates and departure."
Cons: "Didn't hold our seats! Made it with ten minutes to spare, but sold our tickets when they could of called and said three passengers are on their way over!!!! Instead made a little more money!!!!"
Pros: "The flight crew was friendly and professional."
Cons: "We had to go to the special help counter to get our seat assignments changed so my wife and I could fly together. Then they attempted to charge us baggage fees because you didn't notify them that we used our United Explorer card. This also required me working with the gate agent to get priority boarding"
Pros: "Sitting in the flight on the Tarmac for over 2 hours is a terrible experience"
Pros: "Overall, the flight was OK. I would not write home and brag to my friends about it ..."
Cons: "There is good business between Toronto and Halifax; why must you use the smallest aircraft you can find? Use a larger aircraft and fly it fewer times per day."
Pros: "A very typical flight."
Cons: "No complaints."
Pros: "The flight was short"
Cons: "We had to walk almost halfway to Newark just to get to the flight. It was outside on the Tarmac at the very very very end of the terminal, I've never seen anything like it before. We also left a travel folder in the seat back pocket containing important documents and a sealed envelope of 1000$ USD. We immediately called to retrieve it and at first were told to file a complaint online, no matter how many times we tried to tell them that time was of the essence in this situation. We also begged the united airlines personnel to speak with a manager and he wouldn't put one on the phone. In the end all they could tell us is that the folder "wasn't there""
Pros: "excellent aircraft, roomy, comfortable and clean. the flight attendants were very attentive but not pushy"
Cons: "very full flight ... tourist season?"
Cons: "The flight was supposed to depart Monday but it got delayed 5 days and depart Friday night."
Pros: "Never got to fly with them. They offered no explanation or help finding new tickets to cancun. It cost me $600.00 additional to get to cancun due to having to purchase new tickets at such a late date. They never even notified us that they ceased flying to cancun."
Cons: "Dynamic stopped flhing to cancun shortly after i purchased my tickets. They never notified me and i ddcided go check up on them 4 months after i purchzsed my tickets and 2 mo ths prior to departure. When icalled thdm they admitted they no longer flew to cancun and did not in fact notify or rdfund my purchase money. They suggestdd that i apply for a refund nd aftdr they review my request if it was accepted 60 days later they would refund my money. I called my credit card compzny and they credited my account. I will not use your service again"
Cons: "The flight got cancelled for some unknown reason so I had to purchase a more expensive flight at shorter notice."
Cons: "Canceled without notification"
Cons: "Flight was cancelled. I could not find another flight in the same price range. I had to pay $100 more person."
Pros: "Nothing Nothing, don't use this airline. They canceled all flights within a week of my flight, and wouldn't rescheduled another flight."
Cons: "This airline sound like a scams, please don't waste your time and money with them. You might end up stock in a foreign country."
Cons: "I booked my flight in February to travel 8/25-8/31 received a email 8/12 cancellation of my flight. Call them and got no explanation to why my flight was canceled. Also sometime in May the changed my flight to leave 5am arrival 8am and return flight leaving at 10:59 at night. Horrible experience I will never book with this company. Don't be fooled by the affordable flight was not worth it. I was forced to cancel my birthday trip smh."
Pros: "Everything went as best as it couldve."
Cons: "Flight was postponed.."
Cons: "Flight times changed 3 times before we left. Now that we are Punta Cana our return flight is cancelled and we have to find our way back. Shame on them"
Cons: "I booked this airline 4 months in advance for a destination wedding. I then received an email just a couple weeks before our trip saying the airline cancelled all flights from New York to Cancun effective immediately and my only option was to take a refund. The problem was, it was a 2 month wait for the refund and I only had 3 weeks before the trip. We did not have the extra money to lay out while waiting for a refund, and as a result had to miss a wedding in which my fiance was supposed to be a groomsman. I understand flight plans change, but was handled very unprofessionally to cancel flights already booked, considering the hundreds of other people who must have been put into the same situation."
Pros: "Most staff from Trading who provide support to Dynamic great!"
Cons: "Flight was cancelled on the 4th of Aug, Dynamic took hours to provide name of hotel,..i had asked to go eat& lay my head down while they decided at unacquaintance's place. I was told to go ahead that they would call to inform me. I gave my cellell number and also Iasked for their tel # to call just in Case. I called every 30 minutes or so til 11:25pm and no news. I placed my cell by my Head whilei fell asleep at my acquaintance's place nearby the airport. I never received a call. At 6 am I had to the leave that apt as he had to go work. I went by a shopping plaza with my suitcase, I had called numerous times the tel number I was given but no answer. I managed to make my way to The airport at about 1045AM to check with The Dynamic support staff. I was told the passengers were sent to The Westin Hotel. I had asked to be placed in a taxi to go and at least shower. I was told to that this isn't possible at and I was told to wait at the airport until The 12 midnight flight. I was appalled. I said this isn't acceptable, I said there has to be a hotel room under my name as I had checked in Last night when flight was cancelled. I couldn't stay at the airport from 11am until 12 midnight, I wasn't going to be given the hotel option nor food nor taxi.. So I proceeded to rent a car and get an inexpensive hotel room 30 minutes from The airport for 2 nights as I didn't know if they would cancel again. I took the rental for one night only. I hope to get reimbursed for one out of these two Hotel nights and The rental. Friday I showed up at 8pm for The 12 midnight flight to find out it wouldn't leave until 6am. I couldn't Wait That long without proper sleep or shower so I asked to be moved to the next day's flight, hoping to have That one be on time. I took a taxi, paid $35 US to Get there to the same hotel to sleep and leave Saturday at the 12 AM flight. Saturday I showed up again at 730pm for the12 midnigflight. Guess what?? The same situation. No flight until 6am the next day. It's currently Sunday 12:30 AM as write this seating on The floor of the airport since about 8pm. Waiting to be checked in for 6AM flight... Long story but there's much to tell about this horrible experience...my vacation became a nightmare."
Cons: "The flight was delayed by 2 hours due to a TSA document being sent to the plane on the tarmac, ridiculous. Even the public bus transport service in Uganda does a better job that Dynamic Airways do with the air services. Would not recommend to anyone, whatsoever."
Cons: "they cancel the flight"
Cons: "Don't fly with Dynamic!!! They canceled all the flights when I was already at the airport and didn't offer any solutions. I had to buy very expensive tickets with other airlines and they won't compensate me for all the trouble."
Cons: "When I got to the airport they informed me the flights were canceled. I had to purchase new tickets with other airlines at really high cost. Dynamic is not compensating me for any of the expenses."
Cons: "i found out less than 24hrs before my departure that my flight with dynamic did not exist. I had a booking for thursday july 7th, but when I went to check in flgiht did not exist. called dynamic and at first they said flight was scheduled then changed the story to they just cancelled it due to technical error and were going to contact me. they offered a full refund or taking their flight the next day. I needed to be in mexico that same day for a wedding so had no choice but to accept the refund and pay much more for a new flight out of a new airport. worst experience ever, and I know that if i hadnt called I would have been at the airport the mornign of the flight for a flight that did not even exist. I had friends flying the same flight they offered me for the next day and that flight was also cancelled as well their return flight. glad I went with a new airline. Also, i was told they would email me with confirmation of refund and have yet to receive anything from them, 1 week and counting. Ridiculous!"
Pros: "Will never use them again. We get to the airport at the time we suppose to be only to be told that my flight have been changed. Something went wrong with dynamic ."
Pros: "I liked that I was assigned the seat I asked for, a window seat."
Cons: "I disliked that my flight was delayed about 4 hours, I hated that boarding changed from Gate 1 at JFK to Gate 4 and even after the gate was changed boarding was still delayed about 30 minutes. I did not like that the crew failed to keep the passengers informed every step of the way and I do not understand why Dynamic charges so much for a flight, yet do not serve actual food."
Pros: "Flight was relatively cheap"
Cons: "I arrived to the airport for the flight and here was about 10-15 people that they could not fit on the flight because the flight was over booked. At the check in counter, the staff did not have any answers and could not contact Dynamic for a resolution. We waited 4 hours before the airline could confirm that other flight arrangements could be made on another airline the next day. We left the airport at 12 am. The airline did not offer to put us up at a hotel and everyone had to make there own arrangements for a hotel, pay out of pocket, in a foreign country in the middle of the night. on top of it all, I paid dynamic for my check in luggage when I purchased my flight, but since I was put on a flight with another airline I had to pay again to check in luggage. Very poorly managed airline."
Pros: "Empty seat next to me allowed me to stretch."
Cons: "Our outbound flight 403 from JFK to CUN was cancelled without notice to both travel agent (vayama) and passengers. We met with a couple families at the airport in the same situation. a lot of frustration and hassles. Dynamic did not send manifest to U.S immigration on our return trip so they were under staffed and had to manually typed in each passengers, causing a long wait time at the airport. The worst airline I've flown in my life."
Cons: "please see my last review"
Pros: "The food was decent"
Cons: "Boarding was delayed over an hour. Because of duplicate seating assignment we were forced to sit in the crew seats in the back of the plane. These seats do not recline and have a lot less leg room than other seats. Last, upon arriving in JFK we were forced to stay on board the plane over an hour waiting to park and unload. The absolute worst flight I've ever experienced."
Pros: "It was a direct flight.so my misery was short."
Cons: "The flight changed. Then at JFK there was no indication on where to go. So people that were there early ended up in the back of the line by the time we were told where to go. The airline gave us $15 food voucher for this inconvenience. Not enough. Especially since the flight didn't leave at the time they changed it to. It was suppose to leave at 4:15PM it left JFK at 6:50PM. So most people got to the airport between 12-1PM only to wait for 6 hours before we left. 6 hours in JFK."
Pros: "the actual flight itself was fine"
Cons: "all the screens at check in said that the windows opened 4 hours before the flight, but for us they didn't open until 1.5 hours before the flight. once they opened there was only ONE person staffing the desks. when we eventually got on the plane, we didn't leave until an hour after scheduled departure. their customer service was also terrible when i had questions about my flight prior to the trip. will never fly again."
Pros: "The flight was cancelled 3 days in a row and never left New York. I had to purchase a new ticket directly from American Airlines."
Pros: "Cheaper option"
Cons: "They changed my arrival flight to an unreasonable 3AM on a workday without options. When that flight was cancelled, they have no partnerships to get us on seat on other airlines, so we were trapped. The crew seemed angry at passengers telling people to sit down or leave. The carpet where I was seated was missing."
Cons: "Will be getting in touch with KAYAK customer service at a later time but this was by far the worst traveling experience I've had to date. i showed up to the airport and discovered (after waiting 2 hours to check in) that no plane would be arriving and to come back the NEXT DAY to try again. half the people in line had already been told that. I instead had to buy a new flight to get to my family. so beyond disappointed that a platform like kayak i've used for years would allow the support of such a sketchy carrier. i still haven't heard back about my money and don't expect to get a refund since their customer service is non-existing. SO disappointed in KAYAK and will be using expedia in the future"
Cons: "Everything They cancelled the flight without any advanced noticed. They were others whose flight got cancelled the day before and came back to find out that this flight is cancelled again. It was a total disaster. No back up plan what so ever. No staff from dynamic except one who disappeared for hours and all she said was "I am waiting my boss to email me back" what?!!! There were cops from the airport to control the crowd who was righteously upset. The cops told me dynamics cancelled flights for weeks wihtout alternative plan during holiday season which led to a protest at JFK."
Pros: "Got home safe!"
Cons: "The seats were uncomfortable and the seats were also old and dirty."
Cons: "Dynamic office support is .... Rated below 0 It takes about two weeks to get results. Email response once in 2-4 days. Even on a phone - call tomorrow. And such thing every day. Plane was unprepared for boarding - very hot and unhealthy air."
Cons: "The deputure time was changed twice to very inconvinat time"
Cons: "- Luggage was lost on our direct flight (not sure I understand how luggage could be lost between check-in and the plane?) - Almost didn't board because their boarding procedure did not cover customers in certain rows - Called their customer service but they couldn't connect me to anyone who knew anything about my flight - Their customer service rep refused to connect me to a supervisor - There was no number to call about lost luggage - only an email address - Called JFK airport but they didn't have a direct line to the Dynamic airlines desk - Once we lost our luggage, Dynamic provided us with an email address to use to keep updated on the status of our baggage, but the email address didn't work. - No refunds have been issued yet for the inconvenience caused by the lost luggage"
Cons: "everything plus the plane was filthy!!!!!!!!"
Pros: "They don't give any food for the passengers to eat no tv not even radio very unprofessional they even had us sitting in the plane for 4 hours on the tarmac without saying anything the pilot didn't see anything or apologize for the delay would never use their services again"
Pros: "The crew, boarding, punctuality."
Cons: "Food and seats. The rest was awesome. It's just 2 very important things"
Cons: "I arrived 2 hrs before my flight was scheduled to leave, only to be informed that the flight in fact was changed and left 3 hrs prior and that I must have been among some of the others that did not receive notification from their online booking company. I had to rebook a flight for that day at nearly 800.00 dollars!"
Cons: "Poor communication and service. I will never fly via this airline again. First and last time. Upon arriving at the airport in Cancun they told us our airline was changed to American Airlines and placed us on a connecting flight when i have already purchased a direct flight. Nothing was communicated to me about this change and I feel that is HIGHLY UNPROFESSIONAL. I will not recommend this company to anyone."
Cons: "The flight was cancelled less than 24 hrs before it left. We were booked on a flight with JetBlue by Dynamic instead. The flight we ended up taking was 3 hrs earlier in take off and was supposed to land an hour later after a layover. Both flights were delayed which wasn't Dynamic's fault but it led to a long day of travel and stress."
Pros: "Direct plane"
Cons: "customer service was horrible"
Pros: "crew was good"
Cons: "delays no food"
Cons: "THEY CANCELLED MY FLIGHT TWICE , TAKING 5 DAYS OFF MY TRIP. TERRIBLE SERVICE TERRIBLE PLANES TERRIBLE COMPANY"
Cons: "I got to the AirPort and he airline doesn't Have flights to NYC on fridays. So I had to travel to Ft.Lauderdale and book a flight throug Charlotte to get to NYC 24 hours later."
Pros: "Crew and space"
Cons: "Boarding, seats were nasty."
Pros: "We only lost 25 min of the flight Better service in USA than in Venezuela"
Cons: "They called boarding to late and are really slow 20 min waiting in Venezuela to have a gate to park the airplane"
Pros: "Dynamic allows to suitcase"
Cons: "I've traveled with many airlines before and dynamic crewmembers need more training they were unprofessional. The plane was filthy. we had no food for a 6 hour flight and no entertainment. CSR call center is difficult to reach and they English is poor..."
Pros: "Flight take off 4 hours late and landed on Miami no Ft lauderdale like the schedule was made. Really bad experience!"
Pros: "Service over all was good."
Cons: "No entertainment on a 4 hours flight, and the conditions On the plane inside. Very old."
Airlines flying from Ontario to Georgetown have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Georgetown
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