Pros: "Crew was great, everything was timely and efficient."
Cons: "My flight was delayed, I missed my connection flight and now they lost my luggage. Staff are very friendly, but they can't do much to help me. Icelandair is doing OK in handling the situation, but let's see...I am still in an uncertain situation"
Pros: "First time flying with jet blue. Comfy seats. Nice crew."
Cons: "In general, not good enough for an overnight flight. Our flight was late, we missed our connections which is the primary reason I am complaining"
Pros: "Crew was friendly."
Cons: "I was required to gate check a bag, previously okay to bring on board, and it was lost upon arrival."
Pros: "Free kids meal was nice. Good selection of kids shows."
Cons: "Seating was not as expected due to plane change. Screens did not work on first leg, and screen controlled seat recline & lights."
Pros: "The crew was excellent- courteous and helpful. The outgoing flight was good, but the return flight was quite a disaster. Boarding was disorganized and had to stand for a very long time. Seats were very narrow, and did NOT reline. The seatback entertainment and usb power did NOT work in our section."
Cons: "Better boarding procedure in KEF. Our plane felt like a third-world aircraft with non-working equipment, VERY tight non-reclining seats. A cracker would have been nice on a 6 hour flight."
Pros: "The price was good, the crew was friendly, and the on-line check in process was smooth."
Cons: "Non-functional entertainment consoles..so we could not watch anything, use our reading lights, adjust the temp, or summon staff if we needed to. With a bar in the middle of my foot space, there was no space under my seat for my personal item; No food on an international flight also disappointing."
Cons: "We had a different plane with narrow seats - ok for me but not the person beside me. Nothing but tea or coffee - all food and beverage had to be purchased. My experience. Uncomfortable and hungry."
Pros: "Fly Saga business.... exceptional food and service."
Pros: "Crew was very attentive"
Cons: "Comfort in seating was lacking, also having the luggage sitting out in the rain for 20 minutes was not ideal."
Pros: "Nice business class seats, comfortable, quiet"
Cons: "Movie selection could have been larger"
Cons: "Definitely not a comfortable flight. And being that it’s an international flight, some free snacks would have been nice."
Pros: "I like that the flight was very comfortable & there was lots of options for entertainment!"
Cons: "Honestly it was probably the best flight I have ever taken!"
Pros: "Crew was really friendly, we had the seats behind first class so we had a ton of legroom. I would definitely fly Iceland air."
Cons: "We had a 5 hour flight and they didnt serve snacks of food. The flight didnt include bags. 2 bags cost $160"
Pros: "Everything Nothing"
Cons: "Very limited food choice."
Pros: "Treated well, staff were kind, met some great people going to Iceland as well"
Cons: "Of course everyone would always love a bit more space - but we understand why we can’t :)"
Pros: "It was really nice to stretch out and not have a full plane to fly overnight."
Pros: "767 300 was clean and staff wasn’t fussy."
Cons: "Staff seemed disinterested in passengers and boarding was extremely disorganized. Flight was also delayed because of a missing passenger. Not sure how that happens."
Cons: "When I booked this flight last March the booking info said 1 free bag. When we got to the airport we were told that we had to pay $94 Can per bag because we had Economy Light class. We had the same issue returning but the cost was $55 US. On top of that Iceland Air changed planes and bumped us from row 10 to 41 - the last row. Bizarrely there is no customer service desk at the Reykjavik Airport - they just give you a little card with the website for customer service. I don't understand how any airline does this! BTW, they blame the third party for the issues! That is you!!!"
Cons: "No food goingacross"
Pros: "Exit row with extra leg room was very comfortable, fairly recent entertainment system with lots of options"
Cons: "Boarding process is chaotic and gate area cramped, had to stay in line to board."
Pros: "smooth boarding, comfortable, smooth flight, friendly crew, clean bathroom"
Pros: "The airline was cheap and efficient!"
Cons: "There was no part that was confusinh."
Pros: "We didn't crash so that's a bonus."
Cons: "Well first off it was a connector flight from Toronto to Reykjavik to Oslo to Tromso, Norway. The first leg was delayed and then they lost my baggage, which happens, I get it. But then due to the delayed flight and lost baggage I missed my connection to Tromso. Then apparently neither airline can do anything to help me so I lose my entire flight cost because I booked through a third party. So I had to rebook a new flight at a premium cost just to get where I needed to go or risk losing my whole vacation. On top of that the baggage they lost is my backpack...hard to go backpacking across Norway with no backpack. Then they ship the backpack to the wrong airport, incorrectly wrote down my wrong cell number so they couldn't even call me...one cluster f*ck after another."
Pros: "The seats were very comfortable. Crew was great"
Cons: "No games o the entertainment system"
Pros: "Efficient short connection in Reykjavik. Also the luggage made it to the next flight."
Pros: "*Water bottle distribution while boarding *Excellent movie/tv selection *Comfortable/roomy seats *Very pleasant staff *Good luggage storage"
Cons: "No dislikes here!"
Cons: "Both flights were delayed. Paris to Iceland and Iceland to Dulles. The Paris to Reykavitch was delayed ...somehow when I arrived at CGD I was told I was on standby. I bought the flight through your site in October!....so obviously the cheaper tickets get bumped off first. I got on the flight anyway. As the plane was taking off I got the right for a "shower" 8E or F....water was dripping down into the seat. I made the stewardess aware of it bc I was not sure whether this was the beginning of a downpour or just a consistant drip....She told me she got a couple of drips too. My response to her was wait a minute you are working, I paid 300+ for this seat. She shrugged. When she came around with her cart she offered me two chocolate bars? In reykavitch we sat on the tarmack waiting for passengers delayed from Berlin. They could have delayed boarding a little more since the flight was delayed anyway."
Cons: "The bag check in process was unorganized. The bag belt was not working and out bags were left outside of the counter. They were not scanned in and did not make the flight even though we arrived at the airport 3 hours before boarding. It is very disappointing to get to Iceland and not have clothing to go explore. We are hopeful the bags will arrive before we leave."
Pros: "I really enjoyed flying with Iceland Air. One bag included for check in with ticket - which can be hard to come by these days. As well, the plane was brand new, leather seats and entertainment system. There was water and a blanket waiting for you at your seat once you boarded. They were very efficient and the crew made the trip a pleasant journey. Would highly recommend!"
Cons: "My boarding pass had me in row 9, at boarding they pushed me back to row 34, the last row on the plane. And the flight attendant was a little heavy, couldn't walk passed without bumping me. So much for sleeping."
Pros: "Having more leg room. Smaller plane. Short transit time."
Cons: "Being charged for a $10 meal after paying $100s for a ticket"
Pros: "Boarding was good and crew were pleasant"
Cons: "All bathrooms were out on the plane for the final 2 hours. You have to pay for any food you would like."
Pros: "The onboard entertainment was excellent. We are both tall and we offered longer legroom seats at checking! Only good for purchase on board so we are before boarding. We purchased a light snack on the second leg of the trip. It hit the spot. Blankets and pillows were provided."
Cons: "It was all good!"
Cons: "I wasn't on their passenger list. Wi-Fi is expensive for how unreliable it is. Sometimes it works flawlessly, sometimes it doesn't work at all. They also lost my luggage. Overall, a very poor showing."
Pros: "They brilliantly board passengers with window seats first! The seats are roomy and the lighting above the storage bins is a nice touch."
Cons: "How can an international flight not have a single snack or beverage offered without a fee?"
Pros: "Friendly greeting as soon as we got on the plane with a complimentary water bottle. They were very nice and"
Cons: "Most airlines offer free food on international flights. Was kind of disappointed that you had to pay (I didn't) for food."
Pros: "This airline has so much going for it!... Pleasant staff, nice touches for overnight flight (bottled water as we entered the plane, pillow, blanket), plenty of legroom, TVs in the seat backs that work perfectly! What a treat!"
Cons: "After being delayed and missing our layover, we were directed to the "help" desk, where no one was working. A group of us finally found our way to the actually information center and were frustrated to hear that we were expected to stay overnight and leave for Paris in the morning when there was an available flight to Paris that afternoon. I explained to the attendant that despite her claims, the flight was not full (as I could purchase it on Google Flights) and she rudely told me that if I wanted to be on it that bad, I could pay for it myself. Unfortunately, that is what I had to do. Thankfully, I was able to get to Paris that evening, but it was most certainly not due to accommodating customer service. To say I am disappointed is a tremendous understatement and as mentioned before, I am an experienced and regular traveler, but I will most likely never fly Icelandair after this."
Pros: "Everyone was very kind and worked efficiently.."
Pros: "Good service."
Pros: "Comfortable seats, inflight entertainment, blanket, water, pillow. Food was good (but a bit overpriced)"
Cons: "Forced to miss this flight and got routed to Chicago 24 hrs later"
Pros: "Big seats"
Cons: "The boarding process is out of control. Worst ever"
Cons: "Would have been nice to have a free meal. Flight arrived late at night with most food options closed"
Pros: "Crew are professional and friendly."
Cons: "Neither my husbands nor I had volume on our video. So no movie no music no nothing."