Pros: "Friendly, attentive, attractive crew."
Cons: "In-flight entertainment was lacking good selection of English movies."
Cons: "Better sound while watching movies. The flight was overall very satisfying."
Cons: "The crew’s English was awful; this making this Cartier a bad choice for non-Mandarin speaking travelers. The power port is throttled at 20W, make my sleep therapy machine inoperablere so I got no sleep on a 12 hour flight. Food was mediocre at best. Never flying China Eastern again."
Pros: "The flight delayed over 2 hours and there is no faculties to help my transferring. No one took care of my hospitality"
Pros: "The food was very good."
Cons: "The amenities and how i was treated was poor. They cater to Chinese people only. Will not fly again."
Cons: "The check in counter could open earlier. The line up was long. Our flight leaves at 0210 to Nanjing while the flights to Beijing leaves at 2:30 yet the check in counter open earlier than ours."
Cons: "i lost my fly because kayak send me to another page to buy the ticket ant that page was a scam never book whit kayak use expedia"
Pros: "Crew was very helpful with boarding and very friendly and hard-working."
Cons: "Entertainment system kept resetting duing the first couple of hours during the flight but otherwise was good."
Pros: "the flight attendants take a step forward to offer assistance. Very friendly throughout the trip. Seats are slightly roomy than Air Canada planes. Plane has wifi included."
Pros: "The crew was very friendly, the plane was clean, the food was ok. The portions were great but the food selection was very ethnic and not neutral. The set was not y’all friendly. Couldn’t sleep all 14 hrs."
Cons: "Seat tailored to accommodate a taller customer. 6.2 Nanjing Airport was terrible (customs) more Shanghai connection."
Cons: "A little bit of more room not eve a lot like a nuther cter miter or so"
Pros: "The food was delicious and of high quality. I enjoyed the entertainment selection. I flew business class. The flight attendants were excellent and gracious. I would fly China Eastern Airlines again."
Cons: "Passengers making a connecting flight to Bangkok (BKK) at Nanjing (NKG) were gathered together, escorted through customs, to baggage claim, to the ticketing counter, and back through customs. One of the passenger had to call out each person from their passport. The process took 2 1/2 hours."
Cons: "Kayak did not act or inform me of the need for a visa following a change in flights that occurred 12 days before flight. For this reason, my trip was canceled."
Pros: "I hated the airline!"
Cons: "The food was terrible and the staff was not nice at all. Worst airline."
Cons: "Flying as a Canadian via China right now NOT RECOMMENDED! If you fly into China on China Eastern and continue with that airline for your transfer to another country, they seize your passports and keep you segregated from everyone else. Law, supposedly. Took us hours to get to our connecting flight."
Cons: "Only at nanging airport they dont’t have Check through baggage all the passenger have to pass immigration and custom to get baggage and recheck in over ticket counter again they informed that they don’t have transit hall at this airport so for transit destination try not to use nanging airport"
Pros: "Lots of room”for stuff”, so you aren’t digging in your attaché case all the time, almost like a desk area. We had eaten prior to departure so I asked to be served the meal later and they had no problem."
Cons: "We have to claim the baggage outside and then come back to check in and get the new ticket to Bangkok again it’s terrible"
Pros: "Flight was comfortable and we were well looked after by the crew. Several meals and beverage services throughout the flight."
Cons: "We did not receive the seats we chose months prior when we originally booked. The crew was not engaged and unhelpful. There were no veggie options so we did not eat. We received buns and desert. Terrible service overall."
Pros: "The flight is not too busy"
Cons: "I have to checked my all suitcase out and re-check in again even thought I am transfer. This is horrible!! Nobody informed me, I have to go back to customs and get my suitcase."
Cons: "almost no recline for a 15h flight! could not lift side arm rest."
Pros: "Giving an effort to get passengers on the next flight after the plane was delayed."
Cons: "Food, crew cannot speak English, not telling passengers what's going on."
Pros: "Crew were really fantastic. Very accommodating on requests."
Cons: "First time i flew early in day to vietnam.. not airlines fault just threw me off"
Pros: "Still here in China! It was terrible! I will never do this flight again! My flight was delayed way n accommodations was not accommodating."
Cons: "Getting stuck in Nanjing!"
Pros: "Like the extra legroom seated in an exit row."
Cons: "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
Pros: "Wonderful cabin crew service"
Cons: "Noise reducing headphones not provided in business class. Touch screen video monitors don't function easily. Between meal service snacks were only crackers, nuts, etc.. Better been meal food should be available in business class. The ac and USB power outlets at the seat were both mechanically inoperable, but the cabin crew was able to move me to another seat."
Pros: "Amazing service by the in flight staff! Snack and drinks non stop and so friendly."
Pros: "The staff was friendly and polite. There was movies, TV shows, etc to watch. The food was decent for airline food."
Cons: "2 days of delays and unorganized at times"
Pros: "only about 20 people on economy in our section"
Cons: "This flight was delayed 12 hours. They kept the passengers in a terminal that was partially open to outdoors, and this was in the middle of winter and it was only 35° F. In fact the reason for the delay was because of weather. When asked about a Plan B, they talked in circles and gave us no real answers. Every hour they said wait another hour and this went on for 12 hours. Had they just cancelled the flight early on and made other arrangements, passengers could have gotten out of the cold and gotten food for themselves. When told that people were hungry and freezing, instead of moving to an indoor heated terminal, they simply brought down airplane blankets which did little, and a case of water bottles and airplane food to which they only passed out to the Chinese passengers and when any nonChinese passengers went to get food or water, there were turned away. I truly have never experienced anything in my life like this. It borderlined on inhumane. Worst experience of my life. Do not ever fly China Eastern."
Pros: "The free wifi!"
Cons: "The absurd emergency aisle seat fee. Nobody sat in the aisle the entire flight. I’m a very tall person, not a tiny Asian who can sit comfortably side by side to people with the person in front of me having his chair back the entire way for 14 hours!"
Pros: "The food was amazing two hot meals and a couple of snacks."
Cons: "Economy is not the way to travel on an extended flight, aisle seat is bearable but otherwise a fail in the comfort side."
Cons: "Flew in business. Absolutely no understanding of service. Incompetent and lazy crew that speaks extremely limited English. Food is very basic, drinks are worse than in economy of good airlines such as Emirates."
Cons: "Didn't even get into that"
Pros: "The flight attendant spilled beer all over me."
Cons: "In the end this flight was cancelled after being incrementally delayed for 9hrs and 37 minutes."
Pros: "Good inflight movies but not good earbuds (try headphones). Some flight attendants very friendly even when having difficulty with English. Liberal baggage allowance--thank you! Good checkin experience but should ask if frequent flier miles."
Cons: "Always late--this time only 4 hours; last time 12 hours--so maybe getting better. Little or no communication with passengers while waiting hours for plane. Cabin manager very curt and unfriendly. Food not very tasty. Snacks and beverages at points during flight would help."
Cons: "There was a long traffic control delay which was managed by China Eastern only moderately well."
Cons: "You are not allowed to use your phone even in flight mode. Food is disgusting"
Cons: "Kolkata to Kunming flight was delayed and we missed the connection for LAX. It was very frustrating to secure rescheduled flights. Had to go back and forth between counters and staff. Also, we were transpacific passengers to and from North America. Per CE website carry on weight limit is 10 kg. Both at Kunming and Kolkata we were forced to limit carry on weight to 5 kg. This is very much disruptive."
Pros: "I enjoyed writing this review"
Cons: "BEGIN 1. Upon check in I was Informed that my baggage would not transferred to my connecting flight in Nanjing and that I would have to leave the airport and check-in for my next flight. I expressed my concerns that I do not have a Chinese Visa and thus would not be able to leave the airport. They said it would be "no problem"...I was skeptical. 2. Flight departure delayed 1 hour...no reason given. 3. Chinese loudly hacking and spitting into their hands throughout the gate (check) FLIGHT 4. No on board entertainment 5. All electronics besides tablets allowed at all and must be turned off at all times. 6. Sleeping near impossible due to... a. Disgusting Chinese hacking into their hands and on my head b. WAY to many announcements including but not limited too. i. Captain ordering window shades be opened/closed several times (WHY?) ii. Tai-chi lessons. iii. Every bump of turbulence resulted in the same 5 language 2 minute message. 7. Absolutely no electronic devices allowed (This time also excluding tablets) 1 hour after take off and 1 hour before landing...very boring NANJING 8. Well I guess you do need a visa, who would have guessed. (SEE POINT 1) 9. All sorts of hell 10. Passports confiscated 11. Military escort to connecting flight after 3 hour wait. HOME Fever 103F/explosive diarrhea"
Pros: "Lot's of entertainment options on in-flight console. Also, the price point was very reasonable."
Cons: "The crew often ignored requests and not enough meals/ snacks were served for such a long flight."
Pros: "The in-flight service was on the same level as any international airline."
Cons: "Flight was delayed and no heat in the gate area so we were freezing and could not get food. Food on the plane was horrific. We had a stop where we were not supposed to get of the plan, but we had to get off and go through customs. I would not recommend China eastern to anyone."
Pros: "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
Cons: "Domestic portion of the flight was first canceled then rescheduled then delayed. This issue keeps occurring and should not be recommended on Kayak!"