Easy on, easy off, smooth flight from Charleston to New York.
Pros: "Crew was nice"
Cons: "Nothing really"
Pros: "I appreciate that Delta leaves seats empty, for our health."
Cons: "Snacks were all sugar-laden. Not good for anyone!"
Pros: "The crew was polite and professional. Boarding went very smoothly and the flight left on time. Baggage was very quick when we arrived in Seattle as it was already coming out when we arrived in the baggage claim area."
Cons: "I would have like to have been offered disinfectant wipes to use on the food tray. Otherwise it was a perfect experience."
Cons: "My sister’s checked in luggage was in poor shape when we got it in Albany. We noticed an outside compartment was unzipped. So we checked to see if anything was missing and a souvenir from Mexico was gone. Then we realized a zipper was missing from the luggage and then decided to check all the other compartments and realized her bag of jewelry was gone. The woman at baggage services in Albany told us Delta is not responsible for lost belongings. Also tried to tell us theft is not an issue because there are cameras everywhere. Well you are telling someone that is missing a bag of jewelry that theft is not a problem. Also, there may be cameras everywhere but I doubt anyone is going to review those cameras to see what happened. I will never fly Delta again."
Cons: "Bag drop agent was not helpful."
Pros: "That I was able to change flight within the delta app"
Cons: "There was a big delay."
Pros: "Crew very nice."
Cons: "Better food"
Pros: "Older plane."
Cons: "Our section, Main 1 (towards tail end of plane) had strong smell of unine which thankfully dissipated once plane was in flight. Also, bathrooms even on boarding were not clean with urine all over the toilet."
Pros: "Delta crew and offerings are great."
Pros: "I liked the crew."
Cons: "I didn’t appreciate the women at the boarding counter. She had a very bad attitude and was not approachable."
Cons: "Let passengers know from JFK there is a shuttle or air tram to your actual gate of departure. This could help with what the passenger may have as carry on item"
Pros: "Movies were good, once in flight it was a smooth ride"
Cons: "Communicate better during the delay"
Pros: "On time departure. Amazing entertainment selection. Awesome flight attendants. We had a very pleasant and easy experience. Love Delta!"
Pros: "quick and efficient"
Cons: "I know it's not the airline's fault, but we were delayed for weather. Also seats do no recline and there is no entertainment."
Pros: "Crew was courteous."
Pros: "Good snacks. Nice crew. Nice seats."
Cons: "Pay WiFi? JetBlue does it for free.."
Cons: "The bathrooms on the plane were soooooo tiny, and the logos on the bathroom doors didn't work well."
Pros: "The flight crew was so nice! Roomy seats and plenty of snacks!"
Cons: "Food was just a snack"
Cons: "Toilets space are below standards"
Pros: "Waited for me"
Cons: "Damaged my suitcase upon arrival"
Pros: "They waited for me as I was late"
Cons: "My suitcase was damage"
Pros: "The flight was fine"
Cons: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"
Pros: "Large jet, attentive crew, on time."
Pros: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Pros: "Excellent flight, great crew, smooth throughout!"
Cons: "Catering problem - no snacks!"
Pros: "Service was great. Regular drinks and snacks."
Pros: "Crew was friendly and helpful. Flight smooth and quick."
Cons: "Gate change and departure time change not reflected properly on boarding pass. Problems with gogo in Flight."
Cons: "They said we would get there on time even though we took off late so that what we told our ride. Ended up about 30 minutes late. Did not like that."
Cons: "Cancel my flight at 7:50 am to 1:50pm"
Cons: "Flight was delayed nearly 2 hours without any compensation to the passengers. I frequently fly jet blue and whenever they are that delayed not weather related the staff frequently gives the passengers a complimentary cocktail. Also your boarding process makes little sepnse to me why board from the front of the plane more sensible to board back to front"
Pros: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Pros: "Flight is what we have come to think of as okay because nothing hurts"
Pros: "Layout of aircraft"
Cons: "Couldn't find USB port."
Pros: "The aircraft was new and most flight crew were nice."
Cons: "Way too many useless announcements by the copilot and the lead flight attendant. Keep it short. Don't get back on once you put the mic back. And how about announcing th baggage claim carousel if your going to interrupt as much as you did."
Pros: "The crew was good and attentive"
Cons: "The management was horrible, if you already knew the pilot was working extensive hours you could have had another pilot on standby just in case... I'm sure it would have been a lot cheaper and less of an inconvenient for everyone on the flight..."
Pros: "we got there"
Cons: "not much to like. a 55 minute delay from a small airport to the hub is going to cause you to miss your connection. Sure enough I missed my flight home and got to spend 41/2 hours in Detroit. They said it was a weather delay. But folks getting off the plane said it was a crew problem."
Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"
Cons: "Flight attendant kept giving nasty looks to a little girl that has to keep going to the bathroom. She also served drinks and crossed over my face each time without even saying "Excuse me." She kept bumping me with the drink buggy and didn't say a word."
Pros: "Entertainment offered, USB charging options."
Cons: "Too much food offered."
Cons: "I had to take different flights due to the delays."
Pros: "The customer service was great, the crew was great, the flight was great, everything was outstanding"
Cons: "There was no wifi"
Cons: "Boarding took forever. Delta doesn't seem to have a good system. Plane was packed to the last seat. Congrats! No food for purchase. Will avoid next time."
Pros: "Each leg of my flight from San Jose to Anchorage was met with helpful staff and courtesy beyond the price of my ticket."
Pros: "Excellent crew"
Cons: "Leg room"
Cons: "Old plane Zero entertainment First class seats worn thin and uncomfortable. I've been flying AA quite a bit lately and thought I'd give Delta another try. Too bad, it's clearly not up to today's standards"
Pros: "Staff at airport and flight crew."
Cons: "Nothing. Great job."
Cons: "Well just some more variety of foods I guess"
Cons: "Boarding process for Copa 808 from Panama City to JFK on 8/25/2019 was mob-like. Attitude of security personnel was unhelpful/resentful when trying to use Star Alliance Gold Lane (Have Premier Platinum on United). My wife got “selected” for special security screening. Almost missed flight."
Pros: "The crew was kind and helpful."
Cons: "The food."
Pros: "I had more space."
Cons: "Landing was rough"
Pros: "The crew was OK. Seat comfortable."
Cons: "Copa in general is good."
Pros: "I liked that everything was smooth and everyone was helpful"
Cons: "The attention of the staff could have been better, never the less, they were an amazing crew."
Pros: "I was running late and they wouldn't let me pay to extend my flight so I missed the trip"
Pros: "Time correctly"
Cons: "No comments"
Pros: "Food, deinks and staff attention"
Pros: "Excellent service, on time!!!"
Cons: "el desembarque largo por las obras de reparación del Aeropuerto de Panama"
Pros: "The cabin was very comfortable, staff were friendly and professional."
Cons: "I actually didn’t eat a meal, since I opted to sleep, but the food actually looked good — even in Coach!"
Pros: "Different price choice"
Cons: "Was good all"
Pros: "The food and drinks"
Cons: "Took a lot of time for takeoff"
Pros: "Food was particularly good in business class."
Cons: "Very minor point on not having an entertainment system, but the flight was short at just over 1hr. It was hard to understand some announcements over the speakers because of the sound system plus the fast talking with heavy accents"
Pros: "On time."
Cons: "Crowded in coach"
Pros: "Servicio al cliente excelente. Servicio d primera."
Cons: "Separated us into two middle seats. The man behind me kept kicking me from under my seat. He was extremely rude."
Pros: "The flight, the food, the confort"
Cons: "The crew at the Orlando airport.....no enough help for elders. my Mom was helped to a wheelchair and left her there to push herself.....No help was given. Very dissapointed"
Pros: "Flights were on time, attendants were nice and helpful. I will definitely fly again!"
Cons: "No issues at all"
Pros: "Flight attendants wonderful. Very accommodating no language barrier"
Cons: "Great experience"
Pros: "On time as usual, good service"
Cons: "The temperature, too cold"
Pros: "The food was ok"
Cons: "Part of the crew was a little rude, entertainment options were poor, the counter at Lima to check in the baggages opened late"
Pros: "For the most part a punctual, comfortable flight, the crew did their job well. No entertainment, small snack etc."
Cons: "They broke off one of the 4 wheels of my checked-in bag rendering it useless. I approached the luggage complaint section of Copa Airlines and they said they only fix or replace bags when they make an actual hole in the fabric, which would basically require using a sharp knife or a chainsaw. Broken wheels (mine was completely gone), handles etc don't count, in other words, they can throw around your bags like they mean nothing to them because their policy protects them, not you. I'm pretty sure Copa isn't the only airline doing this but it needs to be said regardless, it's really not fair the way they treat / abuse customers' belongings without making themselves responsible for hardly any of it."
Pros: "Check in was quick & easy. the crew were efficient and friendly. It is a Central and South American airline so announcements were mostly in Spanish but the crew were bilingual and translated announcements into English. The meal was good. No fee to check a bag."
Cons: "Can't think of anything."
Pros: "I la la love travelling with Copa! I book with them whenever possible!"
Cons: "Nothing really. My back was tired from sitting 5 hours but I don't put the blame on Copa for that! 5 hours of sitting does that to a person."
Pros: "Servicio del copa club es excelente"
Cons: "Poco espacio en maletero."
Pros: "Another great flight attendent"
Cons: "Older plan with less movie options"
Pros: "Flight was on time, yeah! Cabin temp was good. Entertainment selection was good."
Pros: "I really liked very single thing. i´m really very satisfied with the attention. thanks a lot"
Cons: "Never answered the numbers I called when I got to the airport ended up having to rent with another company"
Pros: "The ground staff was friendly and boarding was very organized."
Pros: "San Juan in Nice the scheduled from airlines is ok"
Cons: "Food planes in return is bad"
Pros: "Boarding was fast, once I got through the security check inside the other security check, that was strange."
Cons: "Uncomfortable! Small seats. Boarding was fast, once I got through the security check inside the other security check, that was inconvenient. No vegetarian option, why is the default 2 different kinds of meat? One default should be cheese ravioli or something wonderful."
Cons: "Copa cited some airport restriction on number of people they could accommodate on the plane due to weather and how this was handled and processed by the ground crew was just terrible. This affected a number of passengers -- 30 or more, by my estimates. And it started with the leg from Panama to San Francisco not checked in automatically and getting placed on standby. The call center did not offer a suitable explanation for the airport's weather restriction. As a frequent flier on the Star Alliance, I have not seen a situation handled as poorly as this. The ground staff seem very poorly trained to handle what seems to be a frequent situation. And despite most affected travelers being there early with a layover began to resolve this only 45 min before the flight. My appetite to fly Copa from San Francisco has vastly diminished. And so has the desire to fly through Panama City, if weather is as fickle as they say it is."
Pros: "Copa provided us with nice food and drinks and were very courteous with passengers"
Cons: "Eventhough it was a 2 hour flight, I would have preferred to hear some music, for which nobody provided us with nothing, nor could we watch any movies."
Pros: "Overal a good experience"
Cons: "Just couldn't eat most of what was served cause I'm vegetarian."
Pros: "Easy and fast connections. Flight on time.great"
Cons: "Seats did not recline. There was no notification of this when selecting seats."
Pros: "Standard service, they were there to help you. Good leg rooom on our plane"
Pros: "There was enough space in each row for the inside passenger to get out without disturbing the others in the row. It was great to have two free meals served."
Cons: "The second meal was not very good."
Pros: "Uncomfortable seat. Super old aircraft. Wasn’t even given water"
Cons: "How about a sip of water atleast?"
Cons: "flight booking was changed from non-stop to connecting!"
Cons: "I got stuck in the airport through the whole night"
Pros: "The boarding was quick and orderly."
Cons: "Could prove in-flight entertainment options"
Pros: "Very courteous crew!"
Cons: "Clean the bathroom!! Horrible, horrible, horrible!!"
Pros: "Crew tried there best but with so many disappointment could not do much."
Cons: "Trip was delayed for 2 hours ,one of the person from chbagage chk was not helpful at all."
Cons: "Better snacks & more legroom"
Pros: "Free movies and tv through the app."
Cons: "A charger port and free food and drinks in coach again!!!"
Pros: "The crew was friendly and helpful."
Cons: "Better snacks would be nice, and there was no entertainment available, even for personal devices."
Pros: "My daughter never made the flight because the ticket referenced a gate at LHR that didn't exist. No one at the airport was able to assist her in obtaining the correct gate and she subsequently missed the flight."
Cons: "See above"
Pros: "Boarding was great as usual. Flight attendants were friendly. Flight was comfortable."
Cons: "There was an hour delay waiting to be de-iced when boarding happened on time. Then, because we pulled away to be de-iced, the departure time didn't show an hour late so I couldn't tell my ride what time I'd be arriving since it wasn't updated until we were in flight."
Pros: "Very friendly flight crew."
Cons: "Having to pay for entertainment."
Cons: "8hr flight with a glass of water, no entertainment, bad streaming, the toilet was DIRTY... what else a kind of a modern torture! Tired of being treated like animal."
Cons: "No entertainment."
Pros: "Steward and Stewardess very nice and helpful"
Cons: "Walk between flights was extreme - tracked at about a mile! The video movie was incredibly choppy making entertainment frustrating."
Pros: "The United employees handled everything. Very friendly and helpful"
Cons: "We had a delay our flight up two hours"
Pros: "Comfortable seats with a touch screen with plenty to choose from to entertain. Updates from the cockpit often. Good music as we boarded and exited the plane to set the mood. Very attentive staff. Would love to fly with United again, soon."
Pros: "Colorado Springs is one of my favorite airports. It is well run and maintned, friendly and efficient"
Cons: "The seat in the exit row was uncomfortable"
Pros: "The crews were very kind and friendly."
Cons: "I bought a ticket for ANA but my flight was United. It was ok but I payed extra to get flight with ANA so I was disappointed a bit."
Pros: "Boarded the aircraft on a very cold January day. The cabin was not heated at all until the engines were started 25 minutes after boarding. Small kids were crying as they were so cold. Easily the most uncomfortable boarding ever. Where’s the heat!!! Money that tight!!!"
Cons: "Lack of heat made the boarding brutally uncomfortable."
Cons: "Baggage was lost."
Pros: "The flight landed earlier than expected."
Cons: "Flight crew skipped our row when serving drinks. Never had that happen before. Gave us a puny snack with a of couple pretzels in it!"
Cons: "Late late late. Had to run to get my connection. Not Uniteds fault though. SFO too busy. Will avoid in future."
Cons: "Sat on the runway for over an hour with no explanation or timeline"
Cons: "Check in process was at kiosk was long wait"
Pros: "Efficient boarding, smooth flight"
Cons: "Seat was hard and uncomfortable, air was stuffy, little fan wasn't blowing enough"
Pros: "They helped get me rerouted."
Cons: "It seems to be a common problem plaguing United. Last flight was 4 hours delayed. This time it was last minute notification of 2 hour delays that would automatically make a connection be missed. Delayed the whole trip by several hours. Getting tiered of constant problems with United."
Cons: "Flight was 3 1/2 hours delayed. Missed my original connection. Missed the second connection because (as the attendants told us) they were unable to get ANY flight information to inform the passengers of where their connecting flight was. They were also pretty snotty and acted like it was our fault that we might miss a flight. I'm now sitting in Houston for the final flight of the day."
Pros: "Crew was nice and lots of different choices of food."
Cons: "So crowded on the plane you could barely even use the restroom."
Pros: "Landing safely."
Cons: "Everything else. I flew from PHL to IAH and was very unhappy with the experience. The gate agents were unfriendly. The bag check agents downstairs were unfriendly. I had two separate phone calls with United a week prior to the flight to understand and confirm the bag policy. This was AFTER booking my flight so they knew upfront I bought a basic economy ticket. After my first call, I understood a personal item would be free and I would be able to pay for my carry on bag, but only within 24 hours prior to the flight. I made a second call to be absolutely sure the previous agent gave me the correct information and pricing. So I paid the $25 for my carry on, checked in online, and waited at the gate while boarding at the very end because I was basic economy. They did not let me board with my bag. They requested another $50 to check my carry on with them or I would be rebooked. I struggled to afford the flight, let alone the carry on fee I had paid in advance. I literally did not have the money, and even if I had the cash, they only accept plastic. What blew me away was they weren't asking me to check my carry on because of the size. But because of my basic economy ticket, aka, the N fare. Despite checking with two employees by phone after buying my ticket and paying for a carry on in advance, there is a rule in place that states "if you have purchased Basic Economy, you will only be allowed one personal item, unless you are a Premier member or a primary card member using a qualifying MileagePlus credit card." Therefore, there is no alternative. You are a second class citizen; a no good deplorable, when you buy this ticket and there is nothing you can do to upgrade it. Only the "premier" passengers have the right to bring a carry on aboard even if you think you're paying for the privelage. What I was expected to somehow understand after asking two United employees prior if I could purchase the right to bring a carry on bag aboard, was to CHECK my CARRY ON downstairs or learn the hard way. Wow. What a ruthless way to learn this lesson. I waited 7 more hours to board the next available flight. What a nightmare. I thought I had did the appropriate research necessary and planned in advance to avoid these situations. Checking in online and contacting customer service prior is no longer the convenience it used to be. Even if you've done your research, bring additional funds with you. Even if you check in online and have a digital boarding pass, always check in with a real human prior to entering the TSA security line. A side note, United is trying to save money while "speeding up" the process by forcing you to use a computer to hand over your checked luggage. Speaking with a human now is a monumental struggle."
Cons: "Coffee was not available, couldn't get the machine to work. I thought the stewardess could of at least offered and extra bag of snacks."
Pros: "Stewardess did allow me to check my coat bag"
Cons: "Sat in front of exit row. People in front of me can recline into my personal space I cannot recline pack. Typical united flight arrived slightly late. Then took over an hour to clean and prep plane for our flight. Almost every flight from United is late now. I booked this one 2 hours earlier hoping I could arrive before 10:30. You failed me even when playing it safe."
Pros: "It was on time."
Cons: "Bad crew attitude No entertainment Terrible baggage policy Poor snack options Absolutely no leg room Since Continental was taken over by United it's been going downhill but this flight was just awful. After living in the Newark, NJ area for over 20 years and flying with them as long, I'm awfully tired of them. I will consider other airport options for nonstop flights or do layovers bc I can't stand their overpriced seats and poor service."
Pros: "The Pilot is very proffesional."
Cons: "Very inconvenient to collect the luggages and check in again for a transit passenger. There is also no proper assistance in Ottawa. It is because of that one of my luggages didn't arrive with me. I wasted much time waiting and again claim to know the where about. I will never use Air Canada connection flight."
Pros: "It was a good flight."
Pros: "Not refunds, no voucher, no credits .... But still s stupid fee of U.S 200 to pay on my Next flight using same booking Code . RIDICULOUS !! Guess other airlines want my business and my friends' too.."
Cons: "Cancellation policy is just abusive !!"
Pros: "Was able to get on an earlier flight"
Pros: "The crew was great."
Cons: "The flight was completely terrible, the most turbulent flight I'd ever been on. Turbulence for 4 hours straight. In addition the in flight entertainment did not work at all. Terrible flight."
Pros: "Friendly service on time"
Cons: "30 min in to the flight we had to return back because of mechanical problems we switch planes like in 30 min by we still lost 2 hr I expected to arleast get offer a glass of wine or a beer"
Pros: "I liked the fact that I got to Dominican Republic on time."
Cons: "However the crew was horrible; there was no food provided. (Crackers j don't call food)."
Pros: "We arrived almost half and hour before ETA That was amazing. Crew was friendly"
Cons: "Complimentary snacks and drinks were a joke At that time in the morning mini cookie and a mini glass of soda (not even the whole can? ) i think the airline can do way better than that."
Pros: "Crew was great! They were very polite....said please every time they asked for my credit card! Besides that, they were very good!!"
Cons: "Entertainment? Food? Credit card please, checked bag, extra carry on.....credit card please !!"
Cons: "Is a seatback tv too much to ask for?"
Pros: "We have a list a cookie on the fly"
Cons: "The see were too cloused"
Pros: "Staff excellent"
Cons: "Passengers space is insanely small, staff work under restrictive conditions"
Pros: "On time and arrived early"
Pros: "I liked the free entertainment I could watch on my iPad."
Cons: "We were delayed over an hour going to NYC and were delayed 3.5 hours going back to Chicago. Terrible and exhausting."