My seat was broken and the crew had to find me somewhere else to sit. The crew was extremely courteous about this
Flight delayed for people who “should’nt have gotten thru tsa” had to look for their bags took two hours With no explanation had never happened Poorly handled
Pros: "non stop flight"
Cons: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."
Pros: "Nothing"
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Cons: "You guys didn't allow me to get in this plane and i missed my flight."
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Pros: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Cons: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Pros: "Hands down one of the best flights ever. Great seats, great leg room, amazing crew; I even met some good people on the flight. All around pleasing experience."
Cons: "My only complaint is the food. Some of the other airlines feed us real food, I want to pay for something a bit better. Still a great airline!"
Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."
I liked the friendliness of the crew and comfortable flight. All good.
Pros: "Great crew, really nice first class service."
Cons: "It would be very hard to improve on the overall experience without increasing fees considerably. The folks at COPA are really streaching their budget to provide for the flying public in an outstanding manner."
Pros: "Crew was friendly, food was good and seats were comfortable"
Cons: "Delivery of baggage at SFO terminal"
Pros: "The seats were spacious and the hot meals were a treat!!"
Pros: "I liked that everything was smooth and everyone was helpful"
Cons: "The attention of the staff could have been better, never the less, they were an amazing crew."
Cons: "I was in line 1.5 hours before my flight and was told that I had to take the next flight. There was even another passenger behind me who apparently made the flight. The lady behind the desk appeared to be junior staff and had to wait numerous time to ask her co-workers for help. By the time they helped her, she told me that it was too late to make the flight (even though I discovered later that the departure time was even postponed)! As a result, I arrived in Medellin 4-5 hours later than planned, causing me to miss a tour that I had scheduled for that afternoon, for which I was not refunded. First time using Copa Airlines was unfortunately not a good one."
Pros: "Plenty of leg room Seats have power to plug in phone and computers to charge New Plane (Boeing 737-800) Food was good. All staff at the gate and on plane was very friendly and helpful. Would definitely use Copa to travel again. On time departure and landing"
Cons: "Could use a little more entertainment selections. Staff at security check before you get to the gate were not really helpful and did not seem interested in helping out at all."
Cons: "rude at check in, uncomfortable seats, did not get my veg meal as ordered, lost my luggage,"
Pros: "The seats were so uncomfortable and impossible to sleep in. This is hardly worth the discount as you land so stiff and uncomfortable"
Cons: "Seat comfort and Design. Terrible for 9-hour flight. Plane configured to minimize bathroom space and maximize seats. Food entertainment and Liquor all cheap"
Pros: "Crew was nice, flights were on time, overall not bad."
Cons: "Would be great to have plugs or USB plugs at the seats and a little more room."
Long delay die to pet mix up. Also bags took forever to get to carousel
Pros: "Crew did the best they could under the conditions"
Cons: "There was a broken toilet that was very loud and created long line ups because economy only had use of the 1 bathroom while the first class had 2 bathrooms for so few people"
Cons: "No Food to buy available on board. We thought we could buy something. The coffee was good."
Pros: "Excellent pre Boarding service and announcements; reasonably comfortable seats; great landing;"
Cons: "There are never gluten free options in the snacks; there were no entertainment systems on the plane - that's not important to me but perhaps it is to others."
Pros: "Crew and staff at gate fantastic. Accommodated me sitting with partner on both legs (booked flights separately)."
Cons: "Flight was delayed. Always tough late at night."
Pros: "flight was fine and on time, this leg of my trip was easy"
Pros: "Seat was uncomfortable because of the head rest that is attached to the seat. However the staff and crew were friendly and helpful."
Cons: "Better seats"
Pros: "All westjet workers are amazing. Starting from the people at the front desk, the crews on the plan and the people that give direction."
Pros: "Good crew and on time departure"
Cons: "Overnight flight. How nice it would have been to have blanket and pillows as provided by some airlines ."
Pros: "Newest 787 plane in the fleet. Really comfortable seats and terrific in-flight entertainment"
Pleasant experience checking in. Seating is way too tight, especially for persons who are not petite. I thought the pilot was excellent in terms of his commentary and information. Wrong gate information on boarding passes. If I was not alert I could have lined up to board the wrong plane.
Ground agent in geo need to know that the customers are the ones who pay their salary she had really bad attitude this was the check in counter agent. Also why does a pax with a working permit for another country needs a return ticket ? That don’t make no sense I have been traveling my whole life on a one way until ticket and never had any problem. Caribbean airline need to do better with the ground staff and on board service, asked for a glass of water I’m still waiting for it !
The Wifi was not working. No screens and it was a very ancient plane
Pros: "Crew was great. Space was good."
Cons: "The seats are a bit old and worn, it was a uncomfortable after a little while."
Pros: "The crew were up and down making sure everyone was comfortable and the flight was very smooth."
Cons: "When a flight is full they shld pick out those other hand luggages and tag them to be placed along with the other suitcases.So to expedite smoother boarding and not standing in line waiting to go for your seat when someone else looking for head room to place there stuff."
Pros: "The crew members were excellent in terms of the quality of their service."
Cons: "The seats were very uncomfortable due to my long legs. The pilots didn't do a good job at landing the plane at NMIA in Kingston. It felt like someone was being trained to fly the plane."
Pros: "Not one thing"
Cons: "The crew did not serve the guest enough water. They were heard laughing at the back. I will not fly Caribbean Airlines agaim"
Pros: "Amazing flight and superb landing. Staff was friendly and the food was great."
Cons: "If beforehand passengers knew to download the airline app for In flight entertainment would have been better for a lot of people. Lucky I saved some movies to my phone otherwise it would have been a crazy boring trip"
Pros: "Good flight on time overall good"
Cons: "Passage ways narrow causing u to be constantly bumped into if aisle seat"
Pros: "Flight was shorter instead of the 55min"
Cons: "Boarding was bad, they speak to you like stuip and you have no write to ask questions. Not my best flight"