Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Xiamen
|April||Best time to beat the crowds (13% less expensive on average)|
|May||Most popular time to fly (94% more expensive on average)|
Average price round-trip
|C$ 861||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 430||or less|
Good deal one-way
|C$ 283||or less|
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Ontario to Xiamen.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Xiamen from Ontario is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Xiamen with an airline and back to Ontario with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Xiamen from Ontario up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "On time boarding"
Pros: "Hainan airline it's just amazing."
Cons: "They did everything on high customer expectations level."
Pros: "The flight per se is not too bad. But the transit in Beijing is horrible. A shuttle bus ran almost 20 minutes to get us from landing spot to luggage pick up and waited another 20 min to get our luggage. We almost missed our next flight and the airport staff didn't want to help at all."
Pros: "We like the people doesn’t even want to help you !!!!!"
Cons: "The worst customer service and Communication airline ever. A lot of things can be done better"
Pros: "Entertainment system"
Pros: "I did not like it."
Cons: "Don't offer a flight for an overseas destination that you cannot fly to. my flight was canceled so I did not need this connecting flight and had to wait two months for the ticket money to be fully refunded, after many phone calls."
Cons: "It was comfortable flights, reasonable price , very nice crew, they got me all I need."
Pros: "Excellent crew, kind, helpful and smiling Nice food Good plane"
Cons: "Limited movie selection, considering this long flight"
Pros: "Great price, great crew, impressive international flight. Hainan rivals Cathay Pacific, China Air,"
Cons: "The domestic flight food was only bearable."
Pros: "Great crew. Food. Lay flat bed."
Pros: "Nice plane and crew."
Cons: "Many delays, lack of communication. Nearly two hours waiting on the tarmac."
Cons: "During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!"
Cons: "I was not able to get an aisle seat when I requested it at the check-in desk. I understand the flight was full though so it was not possible."
Pros: "More leg room for economy class would always be much appreciated."
Pros: "You get what you pay for with the cheap tickets. That’s all I can say about it. Comfort was OK when you sit in the premium economy. Nobody next to me and not crowded like the back of the plane."
Cons: "You’d think someone on board would speak English. The crew were just morons. They also lost my bags in the connection. Good luck dealing with baggage claim...."
Pros: "Customs really fast"
Pros: "The food is excellent."
Pros: "The company seems to be good based on their tv advertisement."
Cons: "Seems like the crew doesn’t pay attention to people who does not speak mandarin or don't want to pay attention to a different race, gender or color of people. They kept at minimum contact as possible even neglect to collect the snack rabish until called by their fellow Chinese who asked for that to be removed."
Pros: "Economy class can’t be better."
Pros: "Everything in regards to Hainan."
Cons: "I didnt like that Kayak.com said I had a return seat picked out. THEN went online to see I had no return seat even though one printed on e ticket. Had to call Hainan directly to fix it. Also didnt like that since I bought through Kayak.com I couldn't do 24 hour prior flight online check in. Only allowed to check in at the airport 3 hours prior to flight."
Pros: "flight crew is pleasant. cabin and toilets are clean."
Cons: "I missed my connection to Washington DCA. Had to rebook for another overnight flight on United, which gets me into IAD in the morning. That is an extra expense for me. Hainan Airlines would not provide overnight accommodation in Seattle. poor selection of English language movies/TV"
Pros: "I appreciated the price, movie selection, and consider the food adequate"
Cons: "The crew, with a single exception of a male attendant, was unhelpful and even apparently unhappy with being in the flight. The plane did not have soap in the toilets. The entertainment equipment did not work properly."
Pros: "Good movie options."
Pros: "Good movie options"
Cons: "Some kind of squabble broke out and it seemed to take the flight attendants a while to settle the people down. The menu said that snacks were available but I never saw any offered. Attendants came around regularly with hot water but no refills for other drinks. My tray table was broken. my food tray slid into my lap because the table wasn't sitting horizontally. Could not check in online, cannot check for 2nd (connecting) flight when checking in for first flight in person in China. As a non Chinese citizen you cannot check in via the kiosk. It's a pain."
Pros: "The space and the full flat layout was great for getting through an11 hr flight after an overnight 5 hr flight that was followed by a 4 hr flight. The cabin service was very good and their English was very good. They also did all that was possible to get us to our connection which was a short change."
Cons: "The only downside was we couldn’t have the bags checked through SEA and boarding passes had to be issued at Seattle changing airlines. The connection was only 1:50, with getting back in the country that’s too short. With the express connection cards for the lines good people at customs we still had jogged th last 150 yards after hearing last call to board."
Pros: "Crew services were excellent , boarding on time"
Cons: "The seats we’re little bit tights also the food wasn’t so Good because not for foreigners taste it’s chinese way."
Pros: "Very good"
Cons: "Management is not strict. Too many people standing at the back talking all the way. It bothers others to sleep. No one care about it."
Cons: "Cabin temperatures too hot! Please allow for cool air options! Cabin crew were friendly and helpful! Food was good!"
Pros: "The most attentive and caring staff, the snacks set up at the back of the plane, clean, comfortable planes, amazing food. Would always choose over US carriers"
Cons: "The in-flight entertainment set up is lacking. On a 13 hour flight on which your cellphone is banned even in flight mode that’s a big deal"
Pros: "Food was quite good and there were plenty of TV and movie options to choose from. Little perks like warm washcloths before meals and a packet with slippers, an eye mask and a a toothbrush were a nice touch for an economy seat. Staff had a very helpful attitude."
Pros: "Flight left on time and very pleasant trip."
Cons: "Everything was perfect on the flight."
Pros: "the flight was very punctual, the planes clean and well organized"
Cons: "international transfer in Xian is very poorly organized (paris to Shanghai - Shanghai to Paris) with a long connection each way. Seats are poorly designed seem almost broken, entertainment system is very poor - impossible interface, weak screen. Water did not work in the bathroom, etc."
Cons: "I was disappointed with the airports in China"
Pros: "Crew members were nice Direct flight to Beijing from Seattle"
Cons: "Customer service didn't speak English Couldn't choose seats ahead of time The food options were not good Can't use your phone in flight Not many entertainment options The check in in Bangkok was a mess and 2/3rds of the workers were sitting around on their phones"
Cons: "I booked a flight to Thailand with 2 stops in china. Nowhere when I booked, in the confirmation or emails back and forth from kayak did it have ANY visa warning. Even if you are only connecting and passing through china you must do so in 24 hours. KAYAK had given me 25 hours of layovers and FAILED TO INFORM OR EVEN WARN ME OF THIS BEING AN ISSUE. I was stuck at Toronto airport for over an hour frantically trying to book a connecting flight out of Beijing so I could take 1 of the 3 flights I paid for. So thank you for having me forfeit 2 flights due to your lack of information kayak. WILL NOT BE USING YOU AGAIN."
Pros: "The service was wonderful, the food good and the entertainment package very diverting. Made the long flight seem short."
Pros: "Best service with genuine hospitality. Wish all airlines were like Hainaun airlines"
Pros: "The food it good"
Pros: "Friendly and helpful staff on the plane and at the airports"
Pros: "The ticket is cancelled by the agent in Kayak."
Cons: "The ticket is cancelled by the agent in Kayak."
Pros: "Good entertainment selection. Breakfast was good with the egg frittata, potatoes and fresh fruit and yogurt."
Cons: "The dinner was greasy noodles with meat. The meat on the salad was fatty. I just finished feeling unsettled."
Cons: "Too many crying children"
Pros: "best food and drink than any other airline that I took and air crew are very friendly."
Cons: "My luggage never made it to Tokyo. I have tried calling lost and found multiple times but nobody ever picks up. I have emailed them multiple times with no response. Everything I brought for my 2 month trip in Japan was in there. This has brought nothing but stress. I just want some sort of answer"
Pros: "Love the lie flat seats."
Cons: "We arrived early for our flight, but the check in counters don't open until 3 1/2 hours before the flight. So we had to wait for 2 hours to check in and get boarding passes so we could go thru security and get to the business lounge. The food In the lounge was very good. The food during the flight was poor. Couldnt plug in my cpap during the flight, so couldn't sleep."
Pros: "All things"
Cons: "Stewardesses service and English language skill"
Cons: "Flown business class 4 times with China southern. But their beds never lay completely flat. Always have a hump in the middle so I raise the back a bit to compensate"
Pros: "I arrived at my destination."
Cons: "The food was not very good. Amenities such as toothbrush or mouthwash should be available on long haul flights."
Pros: "The crew was amazing and food was good."
Cons: "Even after requesting fruit platter as my food a few times, I have not got any food at all. They offered meat options that they had at that time, but no vegetarian option at all."
Pros: "Great flighy"
Pros: "There was no problem Everything was good"
Cons: "Learn food from Cathay pacific Add more movies"
Cons: "Flight delayed, Missed connecting flight Not good response from ground crew members"
Pros: "Attentive crew, good breakfast in business class"
Cons: "Very warm, delay in boarding"
Pros: "Flight was on time, crew was very professional and worked hard to please the passengers in service and care. Food in business class was really good, and in fact, were generous portions. Surprisingly good choice of movies in entertainment."
Cons: "No sweeteners fondrinks like coffee, just sugar. I would really suggest to China Southern to stock sweeterners for passengers who don’t use sugar."
Cons: "i didn't receive my bags for days after despite being stranded in the airport even though China Southern has a free hotel policy for layovers more than 8 hours."
Pros: "I always sit in the upper deck of the A380. The 80 tourist class seats are much better than the configuration on other planes. The service is great and personalized. CS's food always amazes me with its quality."
Cons: "Like every other commercial airliner, the seats are not large enough and don't recline enough. It's not about the leg room, it's about the shoulder and hip room."
Pros: "After reading reviews on trip advisor about some specific problems such as customer service and food options, I am happy to say that my experience actually excelled in these two areas. I will be flying with China Southern again."
Cons: "The same things everyone doesn't like about the common flying experience, extended to a 15 hour flight."
Pros: "The people were efficient and friendly. Boarding went smooth and fairly quick. Price was much better than the competition."
Cons: "Short flight - no time to get comfortable. Very little to choose from in the entertainment package compared to other airlines. Old plane - need to upgrade (the 777 coming into Guangzhou was much more enjoyable). I have had better food on other airlines, but this was definitely acceptable."
Pros: "Boarding was fast even though the flight wa delayed and they allowed me to sit in a different seat since the flight wasn’t full."
Cons: "No vegetarian option. There were still sausage with my egg. No entertainment system. Not everything was translated to English so I didn’t understand what was going on."
Cons: "Didn’t receive the special meal that was ordered"
Cons: "According to ticket bought, there was no stopover and immigration process mentioned. However it turned out that there was a stopover between Frankfurt and Guangzhou. As a result: Chinese "One China policy: collided with a sticker in my passport, so that I was declined necessary entry into China for transit purposes. 1) The staff in Frankfurt should have checked my documents first and should have pointed out that problem. 2) It should have been clearly highlighted on the tickets and during booking, that there is a stopover with necessary immigration into China."
Cons: "Delayed flight, poor food, unorganized"
Cons: "Hard seats"
Pros: "The entertainment on board"
Cons: "They don't let you use your phone for whatever reason and they make a big deal about battery packs"
Cons: "Lounge over booked to crowded. Poor boarding procedures Poor baggage handling (No Priority!) No child control in business class cabins Entertainment old and diminishing options, very bad"
Pros: "Liked the food and crew members."
Cons: "The most ucomfortable seats I have ever travelled. I had a 13 hour trip which made it even more worse. Small leg room and bad back and bottom support. Would avoid if possible"
Pros: "Everyone is very helpful in terms of where you go. They are just so happy to help you."
Cons: "The leg room really need to be increased. Its a 12 hour flight and i am 6feet person and i cant stress my legs. That sucks. But everything else are good."
Pros: "Hospitality was good except food. For long route frequent snacks suggested which was missing."
Cons: "Food, beverage, water, liquor supply and bumpy ride."
Pros: "Cabin crew was wonderful and very attentive. Smooth flight with good food. 787 Dreamliner for a long haul 13 hour flight. First airline where I see the cabin crew clean the lavatories mid-flight! Overall a great experience.Would fly again."
Pros: "Professional cabin crew."
Cons: "Boarding was chaotic and not properly handled to separate Premium passengers from rest of passengers. Was made to check my small bag when others were able to carry on more than two bags and heavier ones. Food was mediocre."
Pros: "Staff, drinks, entertainment, seat layout"
Cons: "Too warm, but a challenge on all asia flights"
Cons: "1).I requested VEGAN-VEGETARIAN FOOD. No Food was without Fish, shrimp, salmon.My wife and I stayed without food. 2). My wife and I requested for WHEEL CHAIR. No wheel chair was provided to us. 3) The Stewards were very poor in English conversation, and it was a very uncomfortable feeling of talking to people who are staring at you as if you are from a different planet."
Pros: "very good service both on flight and on the phone"
Cons: "the connecting flight from Guangzhou to Xiamen delayed for 2 hours, which made me waited in Guangzhou for 8+ hours."
Cons: "2 hours delayed, I couldn't say anything good about this flight and the terrible experience waiting for my flights in china"
Cons: "Their website is very bad and I couldn't reserve a seat and couldn't select meal type. At the ticket counter they didn't ask for anything just issued the tickets. The food was bad."
Cons: "Flight delayed over two hours. Person at wuhan boarding gate unable to understand 'boarding time' - kept telling me departure time instead, despite my repeatedly pointing at the words "boarding time" written in Chinese. Not too many important things to report at boarding gate - boarding time is one of them. This person didn't seem to grasp that concept despite the fact that she worked at the boarding gate. Overall a very unimpressive experience with little regard shown for customer service. Not sure how or why so many repspecavle and professional international airlines woiuld agree to partner with this one."
Pros: "The flight crew were extremely hard working and efficient."
Cons: "Plenty of time at point of connection yet bags didn't fly with me to final destination. Not very impressed with the A380"
Cons: "My luggage was missing in 3 days"
Pros: "My flight was delayed several times so I was never able to get on it. However the staff was ready for me as soon as I got to the counter and had already prepared with another airline, Thai airlines, all the necessary flights to get me safely home. Truly outstanding service, One of the best I have ever had in my life. I will continue to recommend both this airlines to every person I know. You guys are the best. Thank you so much!"
Pros: "Always, the level of service must be considered in light of the price--and CS had an excellent price. Food was acceptable, nice blankets."
Cons: "CS serves primarily a Chinese speaking clientele, so they do not need to attract staff with high levels of English. You are flying on a Chinese carrier, not one with a global feel. Service is more than adequate with respect to call button etc. But meal service is "clipped" (for lack of a better term). No extras, warm beer, wine but no liquor. No snacks. They can do better, if they want to compete with the gulf airlines. Prepare for a long (at least 10 minutes) bus ride across the tarmac at Guongzhou. Very glitchy entertainment system"
Pros: "KLMs overall attention to detail from hot towels to regular water or juice to prevent degradation. Welcoming friendly cabin attendants."
Cons: "They just two weeks before the flight decided to change the dates of the flight."
Pros: "Very professional and efficient crew."
Pros: "Flights are always on time, flight attendants are very nice."
Cons: "Uncomfortable seats, no in-flight entertainment."
Pros: "Room and comfort were a bit above average for coach. Crew was pleasant, food was good, lots of entertainment choices, flights were punctual. Guangzhou airport is modern and has amenities EXCEPT western periodicals."
Cons: "Something to be aware of: It's the People's Republic of China. They tell you this in the announcements. You're not supposed to use your cell phone at all in flight, even in airplane mode. Some government inspectors went through my checked suitcase and removed a lithium power pack and left me a note."
Pros: "timely and effective to get to seoul from zhengzhou"
Pros: "Plenty if food and courtesy from staff and passengers. Overall, it was a great flight."
Cons: "Didnt like being told to turn off electronics for the whole flight from Manila to China. It didnt make much sense especially when i saw Chinese citizens able to use their electronic equipment."
Pros: "1.Leg room was good in economy class. 2. The Food was Good. 3. Saved travel time. 4. Tickets were cheaper compared to other airlines"
Cons: "1. Limited entertainment especially if you are Indian. 2. Had to run nearly 1 km or over at Guangzhou to catch the connecting flight to Los Angeles. The Airline could have arranged vehicles rather than letting passenger run to catch the connecting flight. That was tough especially if you could not walk fast or run."
Cons: "They bumped up our flight by FOUR HOURS and never notified us! When we got to airport early, there was absolutely no China Southern staff to be found. Ourselves and some other people who were in the same predicament had to fight to get out of there after we were redirected to other airline staff. They finally threw us on a flight to Bangkok (not part of our plan) and we had to roam around the Bangkok airport searching for the China Southern business office. When we finally found it, we spoke to a woman who apologized for the "inconvenience" couldn't explain why we were never notified of the flight change, and didn't seem to understand why we were upset. She also refused to let us speak to her manager. She told us it was the responsibility of the online travel site we purchased through to pass along any changes in schedule, but when we both called our respective online companies, they told us it was the airline's responsibility. The China Southern check-in counter only opened 2 hours before boarding, so we had to sit on the floor outside for 4 hours before we could even enter the airport. They re-booked us on all of their later flights, so we had long layovers, much later flights, and all got home a day later than we planned. All in all, it was the most stressful, unhappy travel experience I have ever had. I will never fly this airline again, and I would discourage anyone else from it."
Pros: "TONS of movies to watch on my 787! My friend who took a different international flight on the same airlines"
Pros: "1. The food was actually very tasty 2. The crew was nice for the most part 3. The price I paid was decent $496 for one way from Manila to SF"
Cons: "1. The seats were too close together and not comfortable. The arm rests were too short and my elbows kept pushing the overhead light on. 2. The audio jacks was broken so I had to jiggle the headphones in the socket to get the audio and even then it wasn't good so I just gave up on watching a movie 3. They don't allow use of cell phones even in airplane mode"
Cons: "We did not realise we could not change out flights. We had to buy four one way tickets from Rome to Sydney rash back home because my father in law was severely ill. On the tickets, it doesn't state it can not be amended. They should have more details of changing flights conditions on the tickets."
Pros: "Arrived on time ."
Cons: "No western food selection"
Pros: "Okay, short flight."
Pros: "Never never fly with This airline Poor Customer service"
Pros: "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
Cons: "There is no individual entertainment screen. The small screen from the ceiling of the airplane was far from sufficient."
Cons: "The crew should speak better English. They polite and helpful but clear English is a plus value"
Pros: "The crew was great, and seat was comfy compare to other European airlines seats"
Cons: "Less salt in the food would’ve been better"
Pros: "attentive and polite flight attendants"
Pros: "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
Cons: "Helpful, courteous, and well-informed Xiamen representatives."
Cons: "Delayed / diverted - no communications whatsoever"
Pros: "The check in boarding pass is not that nice."
Cons: "The boarding pass people need to improve, especially to elderly people."
Cons: "Better movies , better vegan food"
Pros: "Crew was amazing. Welcoming, helpful and caroming to passengers needs."
Cons: "Replace worn out seats."
Pros: "Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business."
Cons: "Food was overcooked but plentiful Fruit selection excellent. More English fluent staff."
Pros: "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
Cons: "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
Cons: "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
Pros: "Getting off of the plane"
Cons: "This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork."
Pros: "The flight was fine"
Pros: "I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison."
Cons: "They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion."
Pros: "The flight is easy to check gave us 23kgs check in luggage 46kgs if u have intl flight. Free hotel with breakfast. Not bad at all."
Cons: "They require us to get the luggage and check in again tomorrow."
Cons: "Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this."
Pros: "Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation."
Cons: "First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week."
Cons: "Why is my passport number wrong?"
Pros: "crew was nice"
Cons: "food was dry"
Cons: "wrong food?"
Pros: "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
Cons: "Some obstacles with early morning arrival and communications"
Pros: "Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight."
Cons: "In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate."
Cons: "Nobody helped me switch my flight around, I hate you."
Pros: "I like the price but best of all the service and the attention given to us by all staff members."
Cons: "Everything was great!"
Cons: "They cancelled my ticket I had to purchase my ticket again"
Pros: "Seat were comfortable , staff friendly"
Cons: "The long layover"
Pros: "Crew working hard. Seat comfort and clean restroom."
Cons: "Awful food. I basically not eating, going hungry."
Pros: "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
Cons: "The flight was delayed by 40 minutes."
Cons: "I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!"
Pros: "Staff was friendly"
Pros: "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
Cons: "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
Pros: "Crews, food. Also Transfer Lounge in Xiamen is a good place without charge."
Cons: "Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated."
Pros: "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
Cons: "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
Pros: "The offerings of beverages and the choices were good"
Cons: "Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use."
Cons: "The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou."
Pros: "I love the fact that the program that launches the flight were pretty new, but the fact is; everything run like a well oiled machine. From customer service to departure everything went smoothly. Since the flight was brand new not a lot of people knew about they're great deal. I bought a one way ticket to xiamen because I will be working a school teacher. I didn't realized til later on that it's possible for someone with a z visa to receive an extra 23kg check in baggage for free. I contacted the customer service who replied within a day and everything was fixed. Now, I've been travelling a good amount to China and US, so far the food that are good is xiamen airlines. It's healthy, not greasy, and my stomach didn't hurt."
Cons: "For now ? Nothing. It's my first time riding this airline and I would definitely pick this than China southern or eastern airlines. I have been disappointed with them too many times.... food suck, cramped leg space, and an overabundance of delayed and cancelled flights. Need improvement: it would be nice if the flight attendant don't assume every Asian is Chinese. Over and over the flight attendants would suggest food options, snacks, and drinks in chinese. I understand this won't be the first nor would it be the last that someone would mistaken me as a native Chinese speaker. Overall, the whole experience was amazing!"
Pros: "They redirected me to other carriers"
Cons: "Show up and the flight was delayed 4 hours. No reason given. My layover in Xiamen was only 2 hours. They kept wanting me to fly the next day. When I complained loud enough they finally yielded and found an alternative to LAX."
Pros: "In-flight service were adequate. Not much offer for alcoholic beverages. Staff not much English speaking."
Cons: "Xiamen is very bad for transit passenger. 3 immigration check points 3 security baggage checks Has to pick up boarding pass with long lines. Cannot reserve seat on line."
Pros: "Their price"
Cons: "Delays, delays and more delays. Then cancellations after!!!"
Pros: "GOOD Service, Great Priceing!!!"
Pros: "Flight crew very courteous. Xiamen Airline crews are always very good, and most flights are pleasant."
Cons: "3 hour delay, with no explanation given!"
Cons: "Was just a bit warm"
Pros: "Boarding was pretty quick."
Cons: "Seats were quite uncomfortable. Not much leg room."
Pros: "Airline was great, staff was nice and attentive. Entertainment was great although the airline will not let you use your cell phone even on airplane mode. I couldn't listen to a book I had downloaded."
Cons: "Bathrooms needed to be cleaned. Changing flights in China was stressful and confusing. You have to go through immigration and my experience was stressful."
Cons: "Xiamen air doesn't allow advance check-in and boarding passes. It makes it inconvenient in Korea coming back to Xiamen."
Pros: "The price was lower than other comparable routes and airlines."
Cons: "The service was just ok. The plane didn't seem very clean and it smelled like mold. The seats were not comfortable and there was little leg room."
Cons: "The airline and the agent has never mentioned that we need a chinese visa to transit in Xiamien airport. It is very obvious and awkward for international airline . So we had to buy another airline ticket and they don't want to refund our ticket. This was a horrible experience for us."
Pros: "Entertainment selection was great. Nice to have two meals in flight"
Cons: "Meals could have been a better selection. Did not know we had to request vegetarian meals in advance."
Pros: "Service was good! Thank you!"
Cons: "I may miss the morning sandwich. It would be good to have more water and more coffee. :)) it would be better if the magazine could be more interesting."
Pros: "Amazing crew and service"
Pros: "Nothing amazing"
Cons: "Flight was delayed for over an hour ,"
Pros: "Crew is so nice"
Cons: "I think they doing well as it is"
Pros: "I didn’t even get the reminding email for my flight, I missed the flight, my fault , but feel cold without reminding email and also, I hit a button just want to see the details about flight insurance, it showed purchase successfully! No confirm remind? Whyyyyyyyyy~~~~~"
Cons: "Who knows"
Pros: "The flight waited for all the people to come on the flight before leaving.The food was good, and they didn't disturb sleeping passengers in the middle of the flight."
Cons: "The TV screen was horrible, and half the time it didn't even work. The games said how to use the controller, but the controller that was there didn't even work. The crew needs to serve water and drinks a little more than twice in the 8 hour flight. And when the water and drinks are served,they should pour a little more than 40% in the cup. Dehydration doesn't make for a good experience especially when you have already come off a 12.5 hour connecting flight."
Cons: "We only had one hour to catch our connecting flight, which was canceled and rescheduled by air China not by customer. Rude!"
Pros: "Great food"
Cons: "Staff were nice but not friendly. Poor entertainment choices. Chairs were average comfort, could have been better. Worst part was that in a fourteen hour flight they only des us twice. First time I’ve gotten off an international flight hungry. And very limited wine. Only available once or twice during the flight"
Cons: "I had a seat with very little leg room. The food was rather bland and the boarding process was slow and delayed the departure time."
Cons: "I lost two days due to this mistake."
Pros: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
Pros: "This flight served my needs well. I wanted a layover in Beijing on my way to and from Bangkok, and this flight accomplished that. Nice crew, good service, good entertainment system. A very decent flight."
Cons: "Food was overly sweet and not much.. Flight was one hour late landing. Luggage took an hour to be delivered from the plane to passengers."
Pros: "It’s was ok"
Cons: "Food was not that great"
Cons: "this long flight was made much more difficult by the 10 hour layover in cold airport 11F outside while we had no cold weather clothes (since we were in 90F Thailand previous). We should have had short layover but flight got cancelled and terrible rebooking had us waiting 10 hours in middle of our trip at Beijing. The food on the flight was poor and the crew never came around to offer water."
Pros: "Crew service was excellent. Food choice and spread was nice and I was able to eat well despite not eating the chinese dishes."
Cons: "I wish the food was american chinese - like PF chang !"
Pros: "If your not on the last row of the plane, the seats are very comfortable. The crew is very nice and gave good service."
Cons: "I got a seat at the very last row of the plane, which was just very uncomfortable. Although it did recline as the other rows, it felt like there was a weird bump on the back of the seat. From past experience in other rows on the same flight, the seats are very comfortable. Just make sure not to be on the last row... Also, No entertainment on this flight."
Cons: "The personnel providing misleading informatiin such as: we don't have flight. Charging unrefundable $75 for the rights to be in a waiting list and promising, the surchRge is refundable . Cancelling flights at the lazt moment for lack of personnel"
Pros: "Flight attendants are friendly and accommodating. Willing to meet all my reasonable needs. Meals are Ok."
Cons: "Seats are a little small considering my body size."
Cons: "My complaint is against FlightNetwork.com AND Air China for failing to respect the agreement made when my ticket was purchased and the money had been withdrawn. I would like Kayak to be cautious about working with flightnetwork.com because they took my money but did not honor my ticket or register it with Air China. While waiting to speak with an agent at flightnetwork.com, the Air China manager told me he had plans and would not wait for me to help solve the issue. I was left alone at the counter and forced to buy an entirely new ticket from a different carrier last minute. I do not recommend using Air China from NY JFK or the flightnework.com service connected to Kayak."
Pros: "There were personal movie screens with movies I liked."
Cons: "The food was pretty bad. The bottom seat cushion was quite hard so I couldn't sleep because I was shifting my weight every hour. We were told at the boarding gate that the flight was full when we asked about upgrades, but the economy plus section was almost empty once we were on. I don't understand the reasoning for lying about the flight being full. If you won't sell us an upgrade, just say so."
Pros: "Comfort and service on the plane. Lounge in Beijing was wonderful."
Cons: "What you have to go through in Beijing to transit from one international flight to another. Very disorganized. I will never change planes again in Beijing after this trip. Perhaps it will be better on the way back. Business class travelers should have a special lane."
Pros: "Quick flight love the journey map!"
Cons: "Awful seat mates. Dumb bros who couldn’t stop calling everything “fire”. Couldn’t be helped tho."
Cons: "We were never given an update at the gate that our departure would be later. Everyone was standing in line ready to go for about 40 minutes before we finally started boarding. The seats aren’t the best. This 6 hr flight had no entertainment."
Pros: "The flight attendants were great, stylish and they took their job seriously. The food was good compared to other airlines. Overall we had a very goos experience."
Pros: "Empty plane less than 100 passengers"
Pros: "The service and comfort were Ok. Breakfast was poor."
Cons: "MY LUGGAGE WAS LOST. SENT TO CAMBODIA INSTEAD OF NAGOYA! ARRIVED 5 DAYS LATER AD WAS SERIOUSLY DAMAGED. NOW I AM PREPARING A COMPLAINT."
Pros: "Flight crew was nice. Seats comfortable. Flight left on time."
Cons: "Food and entertainment need improvement."
Cons: "After long, chaotic lines to transfer planes in Beijing to head to Shenzhen I was showing my passport to the security guard, and suddenly he calls for someone, and another guard walks away with my passport. I had no idea what was going on. I wasn't told to follow him, but he had my passport, so I followed the guard to get my passport back, and the guard hands me my passport, laughs, and points upward. I walk upstairs and see a mess of lines. A bunch of flights were canceled due to a small storm. The machines to rebook a flight were broken, so I had to wait in a line for 2+ hours in order to rebook a flight for the following day. We were told that there would be a complimentary hotel, but I waited in a line for an hour to inquire about a hotel room, only to be told where my luggage was. They could have held up a sign saying where everyone's luggage was, instead of misleading us, saying it was a line for a hotel room. My suitcase was in a pile of suitcases from all the flights that were canceled, and was difficult to find. After spending 6 hours at the airport sorting out new travel plans, I ended up with no place to sleep, but fortunately found a friend of a friend to stay with. The next day, I arrived at the airport for my new flight, with no seat assignment. I waited in a long line to get a seat, then went to board the plane, and the flight was delayed 3 hours. Overall, it took 34 hours to arrive in Shenzhen after leaving San Francisco. If I had automatic updates sent to my email, or, if there was signage at the airport giving people information, that would have been helpful for the crowds of confused people. I also might have had a chance to reroute my flight Hong Kong to get in earlier, but I had no idea what was going on. There was terrible communication that was not due to a language barrier."
Pros: "Crew were quite accommodating. Because our flight was delayed by 2 hours,crew let us off the air plane as soon as possible so that we could catch our connecting flight."
Cons: "The flight was late causing a lot of stress in connecting flight."
Pros: "When the flight delays, as least the crew need to tell the passengers when the flight will be fight or boarding."
Pros: "The flight attendants were polite and attentive. Most spoke English or made some effort try. Flights were on time staff was super helpful. Meals were great!"
Cons: "Seats were a little cramped of your a taller person like me (6'2"). Very few English options for on flight entertainment."
Pros: "I boarded smoothly and everything was fine there. Just for an international airline, I expected there to be more legroom."
Pros: "That the plane took off and landed"
Cons: "Delayed. By an hour. Then we had to take a bus to the plane 15 minutes. Once we landed, we had a 40 min bus ride to get off the plane."
Pros: "Crew was very nice."
Cons: "Plane feels old. You get what you pay for, by far the cheapest airfare - but the audio jack for my in-flight entertainment did not work. Had to relocate to the very last row of the plane."
Cons: "They lost my reservation"
Pros: "Legs room ."
Cons: "Can't check-in on line. Cannot reserve seats which is ok if they tell up front that, nobody can check -in nor reserve seats in advance."
Pros: "The crew were really nice and pleasant Leg space was a little tight The non-veg food was a little non-tasty"
Cons: "For Mumbai to Beijing the announcements should be in English First, then in Mandarin later - As 80 % of the passengers were Non-Chinese For Beijing to Vancouver the announcements should be in Mandarin First, then in English later - As 80 % of the passengers were Chinese The Air -china crew English need to be improved"
Pros: "787-9 cool windows"
Cons: "The food for premium was gross and nothing different than economy. The staff was horrible and were non existent the whole flight. Seats in premium felt the same as economy."
Pros: "The food was great, they offered traditional Chinese and western style breakfast (morning flight). Most people sleep, it's a short flight between major cities so it feels more like a flying bus but for what it is, it's good"
Pros: "Entertainment was fine and food was mediocre. Crew was nice but speaks zero English"
Pros: "Everything was pretty average; no huge pros or cons."
Cons: "Most of what they played on the screen were commercials; that was pretty annoying."
Pros: "I like flight captain service. They fly smoothly. Landed smoothly. I love that part. But i don't like food. They don't give. You any extra stuff if you need something even like blanket that s make me upset"
Pros: "The attendant tried very hard to help me fix the broken headphone jack, and when it didn't work, she gave me another seat that had a working jack and way more legroom."
Cons: "Every time the entertainment was paused for an announcement, it turned the volume WAY up, so loud that it hurt my ears and every time i had to tear the earphones off. I understand not wanting to let people mute the announcements, but minimum volume should be around 30-40%, not 70%"
Cons: "Food and service. They need to improve in many areas."
Pros: "I like the small screens for tv, games, and movies."
Cons: "Very uncomfortable, bad food, and way too many interruptions about turbulence. They could have just said this once, but they would repeat the message in Mandarin and English 3 or 4 times in the span of 5 minutes. We get it. Just say, "Please stay seated" and leave it alone"
Cons: "Seats were terrible, food even worse."
Cons: "delayed baggage"
Cons: "I didn't get my luggages when I boarding in Xiamen. My luggages were stopped in Beijing. So I have to stay in hotel a night. And the airports make me to back to pickup my luggages at the second day."
Airlines flying from Ontario to Xiamen have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Xiamen
Masks required on board, masks provided on flights from Ontario to Xiamen
Social distancing seating
Middle seats unavailable to book on flights from Ontario to Xiamen
Testing for antibodies, testing for symptoms for flights from Ontario to Xiamen
Waiving of change fees. Search flexible flights from Ontario to Xiamen