Cons: "I got stuck in the airport through the whole night"
Pros: "The crew was friendly and helpful."
Cons: "Better snacks would be nice, and there was no entertainment available, even for personal devices."
Pros: "Good flight, spacious plane, nice staff."
Cons: "Food quality not the greatest."
Pros: "Crew was nice and very efficient"
Cons: "Maintenance didn't have plane ready to depart on time"
Pros: "The ease of boarding."
Cons: "The air conditioner went out and it was quite warm."
Cons: "No entertainment."
Pros: "Steward and Stewardess very nice and helpful"
Cons: "Walk between flights was extreme - tracked at about a mile! The video movie was incredibly choppy making entertainment frustrating."
Pros: "Smooth ride, snack box, friendly staff"
Pros: "Boarded the aircraft on a very cold January day. The cabin was not heated at all until the engines were started 25 minutes after boarding. Small kids were crying as they were so cold. Easily the most uncomfortable boarding ever. Where’s the heat!!! Money that tight!!!"
Cons: "Lack of heat made the boarding brutally uncomfortable."
Cons: "Had to cancel my trip due to family illness. But, not acceptable to United for a refund. And wants to charge me as much as a new ticket to save my ticket. Why penalize me for a sick relative? Unbelievable! And very disappointing."
Pros: "Crew ROCKED!"
Cons: "Baggage was lost."
Cons: "I can't wait to the Redding airport has a body scanner. I have an artificial hip and have to go through a full pat down every time I fly."
Pros: "The crew was nice."
Cons: "Got stuck with the last row of seats. I never previously had the last row for a flight but to be honest it was definitely the worst seats on the plane. What makes it worse was these were not tickets I bought last week but on united economy they only give you seat selection just days prior and no explanation as to why you are placed in a particular row. Stuck near the bathroom and the seats do not decline at all though they deceptively provide the button to recline your seats. Horrible experience and one more reason to not fly United."
Pros: "Free blankets for the long flight."
Cons: "Worst landing I've ever experienced on a plane. Had whiplash that gave me neck pains for several days after."
Pros: "They helped get me rerouted."
Cons: "It seems to be a common problem plaguing United. Last flight was 4 hours delayed. This time it was last minute notification of 2 hour delays that would automatically make a connection be missed. Delayed the whole trip by several hours. Getting tiered of constant problems with United."
Pros: "Smooth boarding. Arrived at designated time"
Cons: "Really only a snack pack and water."
Pros: "Ran out of food so we had no food for a 5 hour flight Las airport is a nightmare; so much walking involved. For seniors ask for assistance"
Cons: "Coffee was not available, couldn't get the machine to work. I thought the stewardess could of at least offered and extra bag of snacks."
Cons: "Although our tickets were purchased together, my husband and I were not seated together. And the flight was very crowded. I think it's a little unprofessional for a company to overbook a flight and then bribe passengers with money to wait for another flight."
Cons: "Missed my connecting flight from Newark to Ft. Lauderdale due to a 30 minute weather delay, and then an hour long delay imposed by Newark Airport due to air traffic volume. I had to sleep (barely due to all of the nighttime maintenance going on) on the damn floor by my standby gate because I couldn't afford a hotel and United refused to pay for one."
Pros: "Flight was wonderful!"
Cons: "2+ hours late to depart with no explanation. Multiple delay messages from United ranging from 59 minutes late to 2 hours 10 minutes late often within minutes of each other. Poor service, crowded, and very uncomfortable."
Pros: "United sucks .. they give you nothing but a rough way to go"
Cons: "Sad sad"
Cons: "This was a upgraded spirit flight! I was so disappointed!"
Pros: "Movie beverages"
Cons: "Wifi prices"
Pros: "United wide body jet was roomy and comfortable. Even sitting in the middle seat between two strangers was not awkward or uncomfortable Easy boarding and helpful attendants on board."
Pros: "Everything went smoothly!"
Pros: "I need some substance $400 for a flight And you offered me No water or snack"
Pros: "Everything when they pretty much as planned. Plane was on time, the crew was courteous"
Cons: "Flying is just the low of a trip to Mexico. Seating is cramped. Security lines were long. When we finally got to the gate for our connecting flight to Mpls. There was no plane it was delayed about half an hour. No biggie just the way it is traveling during the winter holiday season"
Pros: "Crew was nice"
Cons: "United did very little to accommodate our cancelation"
Pros: "There were lots of empty seats so plenty of room to spread out. I think the meal was good, but I can't remember for sure"
Pros: "fly with UA"
Cons: "the seat. no confortable"
Cons: "Flight attendant, LaToya, was the rudest I've ever encountered on United. Didn't greet anyone, basically slammed drinks down on the tray tables, didn't say goodbye to us when departing, and was overall very unpleasant. Could tell she didn't want to be there."
Pros: "The Pilot is very proffesional."
Cons: "Very inconvenient to collect the luggages and check in again for a transit passenger. There is also no proper assistance in Ottawa. It is because of that one of my luggages didn't arrive with me. I wasted much time waiting and again claim to know the where about. I will never use Air Canada connection flight."
Pros: "Ok, since United now serves complimentary Illy coffee, it is much better!! Thank you for the great improvement. Sometimes it's the little things that make a big difference!"
Cons: "Flight delayed, food was horrible i have seafood allergy and theres no other choice. It took a while to dock. Everything was horrible."
Pros: "They know their business"
Cons: "No free Internet. Costs too outrageous."
Cons: "The delay...things happen though and the pilot was very thoughtful...he explained reasons:... Otherwise uneventful.."
Pros: "Finally a United flight that left on time and arrived on time!"
Cons: "The entire United experience left me wanting something, anything from this airline. Unfortunately the only thing they will get from me is no more chances for service recovery. They failed miserably!"
Pros: "Not refunds, no voucher, no credits .... But still s stupid fee of U.S 200 to pay on my Next flight using same booking Code . RIDICULOUS !! Guess other airlines want my business and my friends' too.."
Cons: "Cancellation policy is just abusive !!"
Pros: "Everything except my bag did not make it to destination"
Cons: "Bag did make it to destination"
Pros: "I like how you update information on my email about my flight"
Cons: "I have no complaints everything was very good."
Pros: "United Flight cancelled because no available working aircraft. Did not tell us until very late at night. The lines and wait to speak to customer service was extraordinary. Could not get us out until the next day on another airline. They did give us hotel voucher but did not arrive at hotel until after midnight cue to late notice of flight cancellation and long lines at the airport. Sent bag on another flight even though we could not fly out as scheduled. Therefore we were stuck overnight without our luggage, change of clothes, cell phone charger etc... Seems United has these issues more than any other airline. Will avoid flying united in the future"
Pros: "The smooth take off & landing. The flight attendants were very helpful."
Cons: "Is a seatback tv too much to ask for?"