Flight attendants were courteous
We have to buy our own food
They have good entertainment system and library
The plane delayed for almost 90m due to a mechanical issue. Of course, we missed our connection in Vancouver. Upon arriving in Vancouver, there was no help at all or guidance. Customer support desk was manned by one agent even in the presence of long queues.
Seats were uncomfortable and tight. Leg room is not existent.
MIGHT give me a refund, and not WILL give me a refund
Service personnel at Air Canada were very helpful and re-booked me several times and when none of those flights left, they said they would refer me to refund department.
The waiting area at the Boston airport is poor. It is very small, rundown and with limited access to refreshments. It's ok but certainly not a selling point.
I was sent to 2 different locations in the airport and missed my flight because of incompetence so I had to pay $1200 extra for another flight to get home.
The fact that we are now charged for baggage and seats similar to the economy airlines. Service is also noticeably worse.
MY FLIGHT WAS CANCELLED!!!!!!!!!!! I DID NOT GET AN EMAIL NOTIFICATION!!!!!!!!!!!!! I WAS IN THE AIRPORT FOR OVER 11 HOURS!!!!!!
The bags took forever to come out and we missed our second flight. We didn't know we had to pick up our luggage to be put onto the next flight
Seat 10C - does not stream properly.
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