Pros: "Space and courteousness"
Pros: "Onboard service was perfect - prompt, friendly and professional"
Cons: "The cabin was always kept a bit warm"
Cons: "Food and entertainment could better"
Cons: "Add a low carb meal option"
Pros: "Great experience all together"
Pros: "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
Cons: "Less delays"
Pros: "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
Cons: "Other than chairs being more comfortable nothing really"
Pros: "Friendly staff and decent size."
Cons: "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."
Pros: "No issues, waiting area clean and comfortable. Crew efficientand pleasant."
Cons: "Not a thing."
Pros: "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
Cons: "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
Pros: "Crews and services."
Cons: "My seat."
Pros: "One of my favorites airlines! Crew are nice and very helpful. I felt safe and enjoyed my long flight as always. My mom would not agree more. Thank you for your good service!"
Cons: "Flying with ANA is awesome, the stewardesses are very nice!"
Cons: "All was 100%! Thanks!"
Pros: "The service was exceptional"
Pros: "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
Pros: "Comfortable seat space and food is great"
Pros: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Pros: "The crew were helpful and nice. It was comfortable."
Cons: "The food was horrible. The movie selections were quite limited."
Pros: "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
Cons: "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
Pros: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Cons: "Internet was more expensive than it should be"
Pros: "Food is good. Entertainment options are fantastic"
Cons: "Seats are very very narrow"
Pros: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Cons: "In flight meal could be improved"
Pros: "The crew was always around if you needed anything."
Cons: "Wifi was slow, expensive, and you’re limited to 100MB instead of unlimited & luggage people broke my top handle on my suitcase, so it’s pain to move it around now."
Pros: "Everything was fine"
Cons: "The seats hurt my butt"
Pros: "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
Cons: "I'd like greater variety in food choices"
Cons: "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
Pros: "The flight attendants were extremely attentive and courteous"
Cons: "The meals were awful"
Pros: "the place. new. lots of space for the legs. air inside the plane was better than others."
Cons: "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
Pros: "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
Cons: "Cabin is bit old, seats don't recline enough, smells musty."
Pros: "The friendliness of the crews and the cleanliness of the rest rooms."
Cons: "The delay before taking off."
Pros: "friendly flight attendants, clean toilets"
Cons: "the stroller take forever to show up when landing"
Pros: "Generally the fligt was wonderful."
Cons: "Of course I had a correct USB cable for i ad, I can not chage it."
Pros: "Service was nice way more room than American Delta or United for economy"
Pros: "Crew and service was awesome"
Cons: "Not enough choices of entertainment"
Pros: "ANA is always prompt, even when there are delays. The flight attendants are always kind and polite."
Cons: "Today's flight was delayed and set back arrival by twenty minutes."
Pros: "Almost everthiny good job keep it up, excellent !"
Pros: "On time, comfort, good food, good deal"
Pros: "A N A Very good, space between chairs is very good, crew very professional and friendly"
Cons: "The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided."
Pros: "I like the whole experience overall I would definitely Fly ANA again"
Cons: "I like the whole experience overall"
Cons: "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
Pros: "The food"
Cons: "All old movies in English"
Cons: "i asked a crew for a drink.. and they refused."
Pros: "Good for a short flight! Very nice staff"
Pros: "Seats were comfortable. Entertainment was OK."
Cons: "I don't know what that food was, but it wasn't food."
Pros: "I had a long flight and with their hospitality and smile on their face makes me feels relax."
Pros: "Everyone staff member was friendly and helpful. Dinner was great."
Cons: "The only thing I did not enjoy was breakfast . Selection was not great, we did not eat."
Pros: "Very quiet. Plane very clean"
Pros: "Great airline. If I give United 1 *, then ANA gets 4* in my book. The staff and flight attendants are very attentive to your needs, polite, always pleasant. I've been using ANA for my frequent trips between Japan and the states, they are consistent. The in flight food is good. You will get complimentary wine, Haagen Dazs ice cream dessert. Cathay Pacific also serve HD ice cream, but half the size on lunch meal. ANA serve on both meals."
Cons: "i could give ANA a 5*, but I think their web site needs work ! their web navigation is kinda confused, a little bit less intuitive. If you are in the US you need to log on to the ANA US site, the JP site is in Japanese and it will not redirect you to US. On line check in can get confused as a lot of time it would not recognize the booking number, you have to use a long 10 digit e-ticket number. My fight from Tokyo to HKG would let me check in and get seat assignment until 24 hours before the scheduled flight. The seat map shows all seat ps were taken without telling what is going on."
Pros: "Great business class"
Pros: "Amazing seats and crew"
Pros: "The seats are very uncomfortable. impossible to be comfortable."
Cons: "Bigger entertainment screens compared to previous Emirates flight from Manchester"
Pros: "First time we flew on business on international (we upgraded)."
Pros: "On thiime.Good Meal. Professional flight crew."
Cons: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Cons: "It was too cold in the airplain"
Pros: "Like the cabin crew... comfortable seat in the business class"
Cons: "The flight got cancelled, and it was impossible to reach your customer service. It was the first time to use and last time."
Pros: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
Cons: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
Pros: "Comfortable seat, good service and food, and a very comprehensive on board entertainment selection."
Cons: "A lot of background noise when using the supplied headphones"
Pros: "Good everything"
Cons: "The business class section was very run down, old and dirty looking."
Pros: "It was comfy, the crew seemed genuinely happy, and the food was good. Never going to complain about smoked salmon."
Cons: "I didn't like that my connecting flight was with another airline"
Pros: "The flight was excellent, good service and excellent staff"
Pros: "Just a fantastic crew, great airplane the Air Bus much more comfortable than the 777 .."
Pros: "Nice comfortable seat in business class on A380"
Cons: "Crew was awful. We paid a lot of money for Airport upgrade to business class because we were told economy was oversold. We were promised full business class service. On board aircraft we were not offered business class meal options as we were told they didn’t know how many people had upgraded. It was absolutely embarrassing when crew skipped us when drink and meal service were being ordered. Crew was obnoxious and dismissive about situation. Absolutely atrocious."
Pros: "Arguably the best service I've ever had on a flight"
Cons: "Had to stop movie 20min prior to landing as I was in emergency exit row"
Pros: "Even going in economy and almost at the last seat, I almost didn't realize that!"
Pros: "Entertainment and space were great. Lots of options."
Cons: "Crew seemed as tired as I did. The food could have been better for the price."
Pros: "Nothing. It was worst."
Cons: "They bother me with my duty free gifts. You have to make some solutions"
Cons: "Hindu Meal was a repeat of the DEL DXB and DXB JFK sectors."
Pros: "COMFORT AND FRINDLY CREW"
Pros: "Leg room, seats reclining, kids movie selection."
Cons: "Food was horrific. Kids meal was just not Edible and smelled bad. By the time cabin crew reached our section there was no food selection. Bathrooms deteriorated through the flight and were not cleaned through a 10 hr flight. Paper towels and toilet toilet paper ran out two thirds of the way into the red-eye flight and bathrooms became non useable in the morning. Crew requires more training in upkeep of airplane on long-haul flights."
Cons: "That the plane can't do 2,000 mph and have us there in 1/4 the time :-)"
Pros: "Food was good"
Cons: "Boarding is complicated . They didn't allow cabin baggage and laptop bag together. Only 1 is allowed"
Pros: "Seating and hospitality"
Cons: "The seats are small , its hard to move, sleep or to do anything For 15 hours flight you need a little bit more space. But everything else was great"
Pros: "Very good it's the best. Ik"
Pros: "Efficiency and personnel excelled in client service"
Cons: "Very cold. Limited new/quality music to choose from..."
Pros: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
Cons: "Delayed flight with little or no apology. Lots of waiting and an attitude of - this is just how it is. That's true, but information goes a long way to smooth delay situations. Emirates failed at this."
Cons: "I was not allowed onto this flight (Dubai to Hong Kong) because my previous flight (London to Dubai) was a little late, but I made it to the gate before it was closed. My fellow passengers from my flight were also not allowed onto the plane, and while we were arguing (including being told that the plane was full) other passengers from an even later flight were allowed on board! Instead I had to wait many hours in the terminal (because apparently there were no hotel rooms available!?) to get a flight to Riyadh, Saudi Arabia (!!!?) where I could get a Cathay flight to Hong Kong. This meant I arrived 14 hours later than scheduled. Absolutely abysmal service, with no sympathy and no responsibility from any employees."
Pros: "They randomly upgraded to business and it was by far the best long courier flight I've been on."
Pros: "Pleased with everything."
Pros: "Service, food and entertainment"
Pros: "Staff, Service, plane, food. Everything"
Cons: "I can't say a word against them."
Pros: "MORE STAFF NEEDED ON FLIGHT"
Cons: "PRESSURE ON STAFF"
Pros: "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
Cons: "Nothing comes to mind."
Pros: "Great entertainment offers."
Cons: "Luggage did not make it to final destination....still a waiting delivery of them."
Pros: "Good food,excellent service,good entertainment !!"
Pros: "I liked the cleanliness and entertainment in the flight."
Cons: "Very cold inside flight. And the crew is not providing any blankets. Crew delivers food very late literally after we starved to death ."
Pros: "I was so worried about missing my connecting flight but I got express immigration checkin it was a great gesture, didn't expect it from Emirates"
Pros: "A380 is so quiet and smooth. Nice to be up the front of the plane, albeit on the lower floor in economy."
Pros: "The crew was very nice and atenttive all the time. Food delicious and all around very clean and in perfect conditions."
Cons: "We didn't have blanquets during the flight and always are welcome because sometimes the air conditioner is very cold."
Pros: "I was upgraded to Business class and had an awesome experience!!!"
Pros: "Service is good"
Cons: "If 5 pounds is over to figure it out and go thru and next time will doit Wright"
Pros: "The crew was nice. But it took forever to get our luggage when we arrived. We waited half an hour!"
Cons: "The luggage took forever to come out after we landed at JFK. Also, the quality of the food was not good on the plane."
Pros: "The crew was attentive"
Pros: "Excellent service for affordable price"
Cons: "Flight was delayed"
Pros: "Food! Service!"
Cons: "Foot rests in economy - better ventilation options airflow"
Pros: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Cons: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Pros: "Excellent staff."
Cons: "Very cramped, even for economy."
Pros: "Onboard service was good -breakfast served was good."
Cons: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
Pros: "Flight itself is very nice. Good service and media selection."
Cons: "Trip from ZAG to IAH Business Class. At ZAG they told me it was fine to take my skateboard onboard. At the Istanbul layover they forced me to pay $160 or else my items wouldn't make it on board. With a business class I still had to pay extra for a carry-on they said it was okay but then they changed their tune. I get it's in a different location but the same company is telling me two different things that ended up costing $160. On top of that, when I finally arrived at IAH they didn't have my skateboards... so I paid $160 for them to lose my boards."
Pros: "On time. Really fast the check in. Nice crew. Confortable."
Pros: "Great entertainment, good seat comfort (even in economy seat), good food and friendly service."
Pros: "The friendly people and the ease of flying alone so far away."
Pros: "Food and service is excellent. Istanbul lounge is great."
Cons: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Pros: "Again the service was amazing and great food in a 2 hr flight"
Cons: "The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent ."
Pros: "The international pods were wonderful. Lots of space and could choose from a ton of movies. the bathroom was oversized with plenty of space. And the Bentley travel packs are a very nice touch. The highlight of the trip though is the Turskish Lounge in Istanbul. It has several grand pianos, tons of iMac stations, a freaking golf simulator, and different food stations. Thai, Turkish cuisine a salad bar. It it the best lounge I have experienced 10 fold. It’s the size of a mall."
Cons: "One negative was the beverage service. Iberia and Korean air are much more attentive before and upon take off. Beverage carts come around quite often. Turkish, not so much. Also food was just okay. Feel like other airlines do better in business class"
Pros: "Dinner served was very good, American Airlines need to learn from foreign airlines."
Cons: "Comfort of the seats."
Cons: "Delaying without notice and luggage lost"
Cons: "Good. Staff were courteous"
Cons: "Despite having seats assigned we did not fly Customer service was just awful dealing with overbookings"
Cons: "Very bad seats."
Cons: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Pros: "Crew was helpfull food was good"
Pros: "It's always pleasure to travel with Turkish airlines."
Pros: "The airline crew excelent"
Pros: "The food was the best airplane food I've ever had and the alcohol was free. (By contrast, our SAS flight cost nearly twice as much, left two hours late, causing us to miss our connection, the food was medicore, and the alcohol cost extra). The warm towels were a nice touch. I also appreciated the video regarding in-seat stretching exercises, which were particularly helpful on a long flight. It was nice to board from both the the back and the front of the plane."
Cons: "The seats were too cramped for an 11+ hour flight. One minor annoyance: the flight left in the morning and remained sunlit the whole way as we were heading west. The passenger behind us was trying to sleep and complained to the crew about our shade being up even though she was not wearing the eye covers the crew had given everyone. The crew asked us (politely) more than once to put the shade down, but the electric light was not sufficient for our reading. I don't fault the crew for trying to accommodate an unhappy passenger, but it was an imposition on us as well."
Pros: "Young crew, great service, ok meals, very accomodating but it was a little warm in the cabin, the captain was great (super polite and personable)"
Pros: "Pretty much everything except for the fact that they have no entertainment in Russian"
Pros: "Crew service, food and entertainment. Will fly again with this airline and recommend it to others."
Cons: "The lack of space, how small the seat is. On very long flights gets very uncomfortable."
Pros: "All service, atention, food,"
Pros: "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
Cons: "TV screen very far from the seat and could only interact with it via the remote control."
Cons: "They took 4 days to reach my destination and my last destination they could not provide me with a seat so I had to buy it from my own pocket . The luggage came after 5 days with it missing 12 pounds of stuff. Never go on this airline. They don't care about customers especially in istambul and Mumbai. I think I should get full refund for this flight."
Pros: "The food was really good but very little"
Cons: "Unfortunately I asked three ( 3 ) time for plankitte during the flight but with No response from (2 )differant"
Pros: "Good food. I would say there is scope for improvement on wines"
Pros: "The service and entertainment!"
Pros: "Crews were friendly, on time take of and arrival. food was good"
Pros: "We flew a B777-300 on a 1 hour flight, a very interesting experience!"
Cons: "Boarding was not announced anywhere, it just started after people got up. Beware of this idiosyncrasy if traveling in Turkey. This has happened to me before."
Pros: "Crew were exceptionally warm and pleasant, and made me feel more than welcome onboard."
Cons: "This was one of the worst days of my life, health-wise, so it could be that my observation of the passage of time was somewhat distorted, but Turkish did everything either slowly, or more slowly on this day. First, name two things on a flight line that are wheeled, movable objects. Did you answer bus and plane? Well done. So if both bus AND plane are theoretically mobile, why then must I endure a long walk AND a long bus ride? Boarding was an hour-long event, probably due again to inefficient ground services. I fell asleep and woke up twice before it was over."
Pros: "*Lots of legroom *They still serve food! *Luggage fee extortion not as egregious as other airlines. *Nice entertainment system. Put simply: Turkish airlines is what most airlines USED TO be like about 25 years ago."
Cons: "*Boarding is usually a bit disorganized with people always trying to switch seats. *If you are flying from Germany to Turkey, get on early. The overhead luggage compartments fill up fast. *This is more of a cultural thing: but it is annoying that passengers routinely get up and start grabbing their bags before the aircraft has even retracted the speed brakes upon landing..."
Pros: "It was a quick 2-hour flight with a delicious meal."
Cons: "I sat in the only seat that didn't have a working personal entertainment system."
Pros: "The best air line in Europe"
Pros: "The entire experience was great, good meals, great entertainment system, wifi on board, great attention."
Cons: "The seats are not the most comfortable for such a long flight. My seat would not recline which made the super long flight feel even longer."
Pros: "I love the touchdown, of the smoothest ive experienced. It was a long journey but a comfy one. Great job turkish airlines."
Pros: "Excellent food and services, both ground staff and cabin crew."
Cons: "Seat pitch is very short on the Airbus A330 for an average person’s height allowing for very limited body movability making it extremely uncomfortably especially on long flight durations."
Cons: "hardly uses bridges when boarding. have to take shuttle an attendant only said 'oops' instead of an apology to me when she spilt some water on me accidentally. and they rarely look at you when saying goodbye while you unboard the plane you'd expect better even from a 'mediocre' airline"
Pros: "Departure and arrival were on time. Fairly smooth flight"
Cons: "Boarding process was quite strange. Hand checked some travelers but not all with no explanation. Breakfast was a bit "off""
Pros: "I would like to rate overall as excellent site won't recognize my attempt Food was better Nyc p,Istanbul,Rome then returning.service was always pleasant and attentive. Seats better then most. I will use Turkish airlines again"
Pros: "Friendly staff"
Cons: "Didn’t get to pick seats"
Cons: "Ran out of the best meal option in Business Class..."
Pros: "short pleasant experience"
Cons: "baggage check is always complicated .they make a big deal over small items"
Pros: "The plane was confortable and the drive also"
Cons: "The waiting time at the Toronto airport was exagerated"
Pros: "On time and pleasant staff"
Cons: "Fatigue from job"
Pros: "Breakfast was excellent"
Cons: "TV screen were too dark"
Pros: "See above for overall summery both AC and Jaz."
Cons: "Not sure which screwed up on bags."
Pros: "Great service from flight attendants. Flight was smooth once airborne"
Cons: "Delayed Flight Seats seemed very small for an Air Canada Plane"
Cons: "My baggage did not make the flight. It took 3 days to return it to me"
Cons: "left with 2 hours delay because the fuel was not ready. Then we had an unexpected landing in Vancouver to change flight crew. That meant an additional 2 hours of delay. Finally we accumulated 2 more hours of delay. The final total was 6 hours of delay for no clear reason."
Cons: "Food was served and drinks only arrived after you finished your meal. This happened for all meals."
Pros: "Got there with minimal delays"
Cons: "Inattentive staff, broken tray table, seats not cleaned between flight ( covered in food crumbs), small seats"
Pros: "good to have 3 meals for this long haul flight"
Cons: "Flight delay more than 1 hour ! Took very very long to board Poor choice of movie. Too few, Too old"
Pros: "Not a lot"
Cons: "It took two air hostesses two hours to service the entire cabin. There is a training issue. I would not fly air canada again."
Cons: "Flight delayed by 2 hours"
Pros: "Free food and beverages"
Cons: "No snacks between meals"
Pros: "Flight was smooth and pilot was knowledgeable"
Cons: "My tv screen didn't have sound !"
Cons: "Audio jack for entertainment weren't working."
Cons: "Flight was delayed forced us to stay in Ottawa an extra night. Only compensation we received was a $10 meal voucher!!"
Cons: "Crew were very rude"
Pros: "Good on flight entertainment. On this flight we had a good crew and good staff. However it has been mixed in the past with air canada"
Cons: "No food or snack. Only drinks or food for purchase."
Pros: "Tv screens were bigger and alot more newer than west jets."
Cons: "I always flew with west jet and herd people say good things about air canada. So I decided to try them out. I had a 4 hour flight and I did not like the seats.. they were not comfortable at all.. the padding felt very thin and could feel the plastic she'll of the seat.. it wasn't just that plane.. i had a return flight with 1 lay over. I would go back to flying west jet. They had the same size planes and way more comfortable seats."
Cons: "Received my luggage after one day"
Cons: "Delayed flight, nearly missed connection, lost luggage, inconsiderate staff"
Cons: "They lost my luggage!!!"
Pros: "Great service, friendly staff. Good food and wine. On time arrival."
Pros: "Flight crew was great. Aircraft was great."
Cons: "Food could have been a little better."
Cons: "There was NO complementary food for a 5 hour flight. I didn't have a credit card to purchase anything"
Cons: "Squeezed in like sardines. Nickled and dimed at every turn."
Cons: "Never made connecting flight due to delays on first leg of the trip. Airline was generally apathetic to situation."
Cons: "Very slow service"
Pros: "Movies!! Newer plane too."
Pros: "Staff mice"
Cons: "Delayed , causing delays and missed apt at destination"
Cons: "It was a short flight so everything was ok"
Pros: "Crew was courteous and efficient."
Cons: "No variety in menu for a long time (business class)"
Pros: "Had extra legroom but paid for it"
Pros: "Nice staff"
Cons: "Unable to buy food or drinks on plane without a credit. I don't have one !!!"
Cons: "The flight was 4 1/2 hours late with no prior notification."
Pros: "Direct service is nice! Clearing customs in Ottawa makes life easier."
Cons: "Buttery pretzels in both directions that are way too buttery. Crew is never overly happy to be there."
Pros: "I was very kindly provided an upgrade and seat beside was empty, it was a great flight. thank you!"
Pros: "I was very kindly provided an upgrade and seat beside was empty, it was a great flight. thank you!"
Pros: "Once, on board everything went smoothly"
Cons: "Not being made aware of the real departure time ahead of time."
Pros: "The complimentary snack"
Cons: "That my seats were not together"
Pros: "Everything went smoothly from beginning to end."
Cons: "It was a packed flight and it felt like I couldn't breath on the flight at times. I was stuck between two very big people."
Cons: "I got stuck in the airport through the whole night"
Pros: "Entertainment was plentiful. Impressive library of movies."
Cons: "The noodles for breakfast were way overcooked and tasted awful."
Pros: "Cabin was not cold"
Cons: "Respect passenger seat selection - we were downgraded from economy plus to economy with non reclining seats! Flight crew rude - referring to passengers as “bodies”!!! Entertainment system not working. Internet does not work on most of the flight!!"
Cons: "If the flight had left on time"
Pros: "Everything went smoothly.. a little delayed but that's ok..."
Cons: "These days, to get these kinds of "First class" doesn't seem so first class for the price. Lower the price or up your first class game..."
Pros: "Comfort and way treated"
Pros: "The crew was friendly and helpful."
Cons: "Better snacks would be nice, and there was no entertainment available, even for personal devices."
Pros: "Crew was phenomenal!!!! So attentive and professional. Great customer service"
Cons: "No entertainment."
Pros: "Steward and Stewardess very nice and helpful"
Cons: "Walk between flights was extreme - tracked at about a mile! The video movie was incredibly choppy making entertainment frustrating."
Pros: "Very helpful crew"
Pros: "Lots of space"
Cons: "Ground agend kicked over my kid’s milk. Stewardess spilled coke all over my wife’s tray and then spilled red wine all over my arm. Seriously."
Pros: "The boarding is well organised: providing clearly demarcated lanes for group 1, group 2,etc"
Cons: "The Asian vegetarian meals are tasteless and only one snack — pretzels— available"
Pros: "Boarded the aircraft on a very cold January day. The cabin was not heated at all until the engines were started 25 minutes after boarding. Small kids were crying as they were so cold. Easily the most uncomfortable boarding ever. Where’s the heat!!! Money that tight!!!"
Cons: "Lack of heat made the boarding brutally uncomfortable."
Cons: "We booked our seats for this family trip together, but were spread out all over the plane. The gate representative was very unpleasant to speak to. And classic United, overbooked the flight so there was no chance of fixing the seating."
Pros: "The flight was very full and sitting in economy made it very comfortable for a 16 hour flight."
Cons: "Senior flight staff were very rude except for the one gentlemen. We did not receive our vegetarian meals."
Pros: "The crew members were very professional and helped me find a place to store my carryon so I️ did not have to check it in. Also the meals were great and follow with mango sorbet and bottle of water."
Cons: "The back of the plane was very loud and noisy due to the engine."
Pros: "Aisle seat was convenient"
Cons: "Stewards never smiled, acted like they didn’t care about passengers, spilled food in isle next to my seat and very slow to clean up Just not the friendly skies advertised. Will consider different airlines next time."
Pros: "For a coach flight almost 16 hrs, this was a great flight. The crew helped make it a pleasant flight."
Cons: "The crew."
Pros: "Flight was on time."
Cons: "Food has become terrible on United flights. Lots of room for improvement."
Cons: "Crew is like very impolite for passengers"
Pros: "Average service. Though I've had better fir international flights"
Cons: "Most of the entertainment systems didn't work. The ones that did were very slow"
Cons: "Baggage was lost."
Pros: "I had no issues at all"
Cons: "People moving so slow with their overhead carry ons."
Cons: "Very little space. Travelled economy on other flights with much more legroom and space."
Pros: "I liked the extra room economy plus afforded me. It was a long flight, no real complaints. What can you expect from a 16 hour flight."
Cons: "No major issues or concerns"
Pros: "They helped get me rerouted."
Cons: "It seems to be a common problem plaguing United. Last flight was 4 hours delayed. This time it was last minute notification of 2 hour delays that would automatically make a connection be missed. Delayed the whole trip by several hours. Getting tiered of constant problems with United."
Pros: "New airplane"
Cons: "Good tray in economy very small, didn't have my choice for food so stuck with chowmein, not good"
Cons: "Coffee was not available, couldn't get the machine to work. I thought the stewardess could of at least offered and extra bag of snacks."
Cons: "How they canceled one of my flights just as I landed at my layover for that flight when I look back at Boston they had a direct flight ready for my destination. Very poor management I was stuck in Chicago with no money or food for hours then after they start boarding for my new flight they tell me that I may not be able to get on even with ticket in hand. It was a joke and very stressful"
Pros: "The crew were polite and helped to assist the passengers who has the same seats."
Cons: "The entertainment on board was limited, shoddy, and frankly disappointing. Why you are asking customers to download the United app instead of providing onboard entertainment like almost every other airline in the world is unknown to me. In comparison with other airlines (particularly airlines in Asia), it was downright egregious. The airlines top people obviously have no interest in providing any comfort for the those who are unwilling to pay the extra money. I do not understand why the airlines believes people should have to pay for their own meal on a 7 hour flight when they've already shelled out the money for the flight. In addition, why should I have to pay an extra $89 for a so-called premium aisle seat? It's completely inexplicable that the state of all airlines in America have fallen to this level."
Pros: "I will never fly united again after my experience this past Friday . Flight was canceled , 5 different airports in 5 different cities. As well as a united representative telling me they would pay for a rebooking onto another flight then being hung up on . Extremely disappointed"
Cons: "Flight was canceled after a 3 hr delay , switched airports and airlines to get to Boston . I left my house at 7 am and finally landed in Boston at 12:00 am . Got to my parents house at 1 am . Never aging will I fly united"
Pros: "Not much"
Cons: "terrible food mediocre service no overnight snacks in a 15 hr long flight no personal entertainment system; with bad movies playing on a large screen making it impossible to get any rest poor drink service"
Pros: "It didn't crash..."
Cons: "Paid for upgraded seat. So narrow that the guy next to me spilled over into my seat and the ceiling of the cabin was so close I had to keep my neck folded like a taco the whole flight. Could hardly stand up after we finally landed. Shame on you, you should not be allowed to charge extra for torture."
Pros: "Boarding was fast and easy, crew were professional"
Cons: "No food or entertainment for a flight with flight time for than 5 hours"
Pros: "The Pilot is very proffesional."
Cons: "Very inconvenient to collect the luggages and check in again for a transit passenger. There is also no proper assistance in Ottawa. It is because of that one of my luggages didn't arrive with me. I wasted much time waiting and again claim to know the where about. I will never use Air Canada connection flight."
Pros: "All of the services.crew is friendly.the pilot is very good.we have a smooth landing."
Pros: "The service was good"
Pros: "Great service"
Cons: "Assent into Lincoln faster than usual pilot did not get to see pilot."
Cons: "Flight was delayed for more than two hours. Entertainment was working intermittently."
Pros: "Not refunds, no voucher, no credits .... But still s stupid fee of U.S 200 to pay on my Next flight using same booking Code . RIDICULOUS !! Guess other airlines want my business and my friends' too.."
Cons: "Cancellation policy is just abusive !!"
Pros: "The crew was friendly"
Cons: "It was delayed three hours. The space was cramped. The food were horrible. There were no individual tv screen or outlets to charge electronic devices."
Cons: "Get on it United, hot weather is not a good reason for a twelve hrs delay, hot temperatures didn't come last minute and this flight was not the only one flew out from the airport."
Cons: "Is a seatback tv too much to ask for?"
Pros: "Flight left on time crew friendly and attentive"
Cons: "Long flight could not get a diabetic meal !"
Cons: "Seats were not comfortable, no individual tv screens"
Pros: "As always, Japanese carriers are very, VERY professional and delightful to fly with. Very attractive, efficient, and friendly staff always make ANA flights awesome."
Cons: "ANA is the epitome of full service, and has among the highest costs in the industry. So why did I have pillows on my mid-day HKG-NRT flight, but no pillows on the redeye (0145 departure) HND-HKG? I was shocked. I used my shoes as a pillow. Really shocked! I don't expect pillows on an LCC or other cost-conscious carrier, but HND-HKG in the middle of the night? Really??"