I was forced to gate check my carry on luggage. Somehow it did not arrive at my destination. I still have yet to receive my bag r days after arrival.
Cons: "Still haven’t left after two maintenance issues on two different planes, one of which aborted takeoff."
Pros: "..."
Cons: "I got stuck in the airport through the whole night"
Pros: "Got upgraded to first class"
Cons: "The flight out of Miami was delayed 6 times for a total of 4 hrs."
Pros: "The crew was friendly and helpful."
Cons: "Better snacks would be nice, and there was no entertainment available, even for personal devices."
Pros: "The boarding was fast and the flight was Short. Can’t say much about the food since the flight took only about over an hour. The crews were nice and friendly."
Cons: "The flight was delayed."
Cons: "First class seat and it barely reclined at all"
Pros: "Good customer Service"
Cons: "N/A"
Cons: "No entertainment."
Cons: "Flight attandents felt rude."
Pros: "Steward and Stewardess very nice and helpful"
Cons: "Walk between flights was extreme - tracked at about a mile! The video movie was incredibly choppy making entertainment frustrating."
Cons: "Flight was 2 hrs late. Left gate at 11p then sat on runway"
Cons: "Flight was extremely hot the entire way"
Pros: "...of the food, enter, or WiFi. Everything else was fine. The crew at the gate went over and above to seat me with my mother (deaf and elderly)."
Cons: "The economy package was limited but I didn’t miss anything. There was no place to enter my TSA known traveler, but security was easily passed. My mother did get her bag examined and that bothered her because it mixed her stuff up. She didn’t deserve that."
Pros: "Boarded the aircraft on a very cold January day. The cabin was not heated at all until the engines were started 25 minutes after boarding. Small kids were crying as they were so cold. Easily the most uncomfortable boarding ever. Where’s the heat!!! Money that tight!!!"
Cons: "Lack of heat made the boarding brutally uncomfortable."
Pros: "Crew was friendly"
Cons: "Bit of turbulence due to weather"
Pros: "I had no problems the gate agent was very nice and I did get the basic economy which that only did I have to pay for my bags but I also got the last seat in the back in the corner which is OK I guess I’ll pay more attention to the fair I still probably saved a little money but I don’t know that I save that much I think that sometimes the boarding agent needs to pay attention to the carry-on luggage for sure bring a lot carry-on luggage which doesn’t allow for others to have carry-on luggage who were in the later groups and then they get penalized with their bags being checked as there’s no more room and they’re not basic economy but other than that I like taking United they have nonstop service between Orlando in Houston and it’s been a wonderful experience most of the time and I think the airlines do a pretty good job considering the traveling public themselves to be very challenging at times professionalism and courtesy works both ways and unfortunately people buy tickets and think that it’s a one-way street. they then run to the media who loves to make it about the big guy versus the little guy anyway good job united and I will continue to fly you when you’re the most appropriate carrier to get me to where I want to be."
Cons: "Nothing I just need to pay more attention to my ticket purchase I didn’t realize it was a basic economy until after I bought it which meant I had to pay for my bags which added $50 to my fair which wasn’t that big a deal but then I got a seat all the way the back in the corner which really wasn’t that bad either but if I went to Carrynon a bag I was allowed to do so"
Pros: "We boarded quickly and pleasantly were upgraded to first class The crew was pleasant and efficient the flight smooth and arrived estly"
Cons: "There was nothing not liked"
Pros: "Power plugs"
Cons: "No tvs"
Cons: "Baggage was lost."
Pros: "Crew were professional."
Cons: "Pay for food, tv, internet connection and no enough leg room"
Pros: "They helped get me rerouted."
Cons: "It seems to be a common problem plaguing United. Last flight was 4 hours delayed. This time it was last minute notification of 2 hour delays that would automatically make a connection be missed. Delayed the whole trip by several hours. Getting tiered of constant problems with United."
Cons: "Flight delayed over 4 hours. When I spoke to the person at he gate when we had to deboard, She was patient in explaining but didn't seem like she wanted to answer my questions in front of everyone else. I walked over to the United customer service desk. Wow. No sense of empathy whatsoever. They gave me the answers to my questions but I almost felt like I had done wrong asking what my options were. Never had an issue with Lufthansa. United customer service is a different story. I will try my best to avoid Lufthansa flights operated by United from now on."
Pros: "Smooth flight"
Cons: "No internet service. And you have to pay for all extra emenities."
Pros: "How smooth and fast everything was"
Cons: "Coffee was not available, couldn't get the machine to work. I thought the stewardess could of at least offered and extra bag of snacks."
Pros: "Everything went very smoothly. Food was just ok. I had the omelet which was mostly cheese. You had access to the entertainment only if you had your own system that would tie into the United app. For most people, it was probably not a big deal but I had to download the app before taking off (they did warn you numerous times) and if you didn't do it, you were out of luck."
Pros: "I couldn't finish the movie becayse it kept refreshing."
Cons: "economy seats so small. also can't even access flight maps if you don't buy the directv package."
Pros: "Everything went smooth"
Pros: "Smooth plane ride."
Cons: "Condescending flight attendants, in-flight entertainment didn't work, then they lost the strap that keeps carseat in place."
Pros: "Everything ran super smooth from baggage check in to departure exactly on time. Even arrived 25 min early."
Cons: "Even upgrading to economy plus seating it was still u comfortable. Wifi if you chose to pay. Tiny little bag of pretzels."
Pros: "Nice aircraft"
Cons: "Late out of ORD"
Pros: "The Pilot is very proffesional."
Cons: "Very inconvenient to collect the luggages and check in again for a transit passenger. There is also no proper assistance in Ottawa. It is because of that one of my luggages didn't arrive with me. I wasted much time waiting and again claim to know the where about. I will never use Air Canada connection flight."
Pros: "Nice crew. Smooth flight. Everything was on time."
Cons: "Not particularly nice staff at gate. No entertainment options."
Pros: "What a difference a plane makes. Traveling on the embraer plane versus the CRJ700 is night and day. I can't believe that the price is the same for these flights! There is entertainment available inflight. There is more room overhead, more room in the aisle, two bathrooms, on and on...this flight was so much better. I will make sure that I never book on the CRJ700 flight to Houston again if I can avoid it!"
Cons: "The flight attendant in first class didn't have the best attitude but it was ok."
Pros: "I got safely from Frankfurt to SF and my luggage arrived as well"
Cons: "I was surprised that there were no individual TVs on the plane, and the ones in the aisles skipped the whole time. Unfortunately my iPad doesn't have data so I couldn't download the app either. I got an allergy rash on my arms and back from the blanket which is weird and hasn't ever happened and Its supposed to be clean from the package but when when I looked it blonde hair all over it. The outlets didn't work to charge my devices, even unplugging and plugging it back in didn't work, so my phone died and I didn't have my music. We were delayed in the hot plane for a long time like 30 mins before take off and we weren't officially informed until we were already 10/15 mins late to take off. Some of the crew was nice but some weren't very, and kept bumping me as they passed. They ran out of chicken dinner and we had to wait 10 mins which isn't a lot of time but most of the plane was already eating and I was hungry and then the bathrooms ran out of toilet seat covers and the paper kept falling off the dispenser and they got sort of gross on the floors. The seats were also extremely uncomfortable and my light switch for my seat actually controlled someone else's seat, and vice versa so we had to ask one another to control each other's light. This was my worst experience flying, and especially internationally, and I have flown a lot. I hope this review is helpful in addressing some items for future flights."
Pros: "direct flight from SFO to Pasco"
Cons: "Changed the flight schedule"
Cons: "Was so hot in the plane while we were stuck on runway ir was ridiculous. I was just sitting there literally sweating to the point my shirt was soaking wet."
Cons: "This flight didn't happen."
Pros: "Flight attendants were trying hard to assist passengers."
Cons: "There was a malfunction of ventilation system leaving the plane at unsafe temperature on tarmac. Pilot literally screamed at passenger who was inquiring appropriately about allowing us to Deborah the plane."
Pros: "Fast flight"
Cons: "The rain slowed the flight for 30. Minutes no way to contact spouse"
Pros: "Not refunds, no voucher, no credits .... But still s stupid fee of U.S 200 to pay on my Next flight using same booking Code . RIDICULOUS !! Guess other airlines want my business and my friends' too.."
Cons: "Cancellation policy is just abusive !!"
Cons: "The directtv was not free. My charger wouldnt stay plugged because the outlet was loose"
Cons: "I am only 5 ft tall & petite but felt like a sardine with my knees hitting the seat in front. The overhead bins were so small that they couldn't fit carry ons efficiently so everyone was scrambling for space, delaying the boarding process & heightening frustration & stress. Boarding process was also inefficient causing delays."
Pros: "No screens or entertainment on either of my flights, but the crew was very nice."
Pros: "Being emailed changes in my flight. Before the airport would even make an anouncement. Very fast notification system of changes in flight....really all the reminders and info from emails were so helpful."
Cons: "My card wouldn't register when I slid it to purchase entertainment on my flight from Denver to Houston. I was all the way in the back. 38A...the card reader doesn't work...or it was operator error. But I tried a lot. Even got out plastic and receipt paper to try those tricks..."
Cons: "Is a seatback tv too much to ask for?"
Pros: "Nothing in particular"
Cons: "Uneventful"