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Our flight was cancelled at the last minute for maintenance reasons and we were rebooked on a late flight when we purposefully booked our flight to be home early due to work.

Staff were excellant. Only snacks served. Some turbulence so we were offered Free beer or wine.

The check-in staff, boarding staff, and flight crew were all very friendly. Really miss the Porter lounge in Ottawa.

Thanks for giving a beer to everyone in the seat infront of me and then telling me that I can’t have one because they are going to land. I guess I need to pay for a seat and then pick one in the very front of the plane

Due to mechanical problems it was delayed causing problems the actual flight. Was fune

Delayed by 2.5 hours. This happened previously on my flight from YOW to YVR on Dec. 26.2023. This is a terrible airline. The reason was there was lack of ground crew. This is a known event. AVOID PORTER AIRLINES IF YOU CAN. There is a reason half the plane was empty.

Flight Ottawa to Toronto canceled and no crew was available to direct me on what to do. I opened a file and I wait to be compensated.

I had checked in online the day before but was instructed to collect our boarding passes when we arrived. I am not completely comfortable using the automated Kiosks and always enjoy the nostalgia of speaking with someone when checking in for a flight. Upon doing so however, we were immediately asked,"did you check in online already?" To which I replied, "yes, but we were asked to retrieve our boarding passes upon arrival." She then said, "that's what those machines over there are for. We really encourage people to use those." That unfortunately sparked a series of shortness and overall poor behavior in my opinion from the woman who checked us in. I understand it was early in the morning but I am always excited to experience flying and that interaction has unfortunately left a bitter taste in my mouth to the point I will forever now hesitate to book with Porter again. Thank you for taking the time to read this. Cheers, JD

Porter, like most airlines, need to improve their baggage policies. In reality, there are no longer 'cheap flights' because passengers pay exorbitant baggage fees.

Porter is the airline that does care. All trips with Porter have been smooth and relaxing. The extras are the customer appreciation. The others just don’t do that.