4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Always exceptional service
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
Pros: "Crew were very good."
Cons: "No vegan food available."
Cons: "Staff Curtsy and overall gestures!!"
Cons: "Thé qualité officielle the images"
Cons: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Cons: "Crew on the ground was very rude"
Cons: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Cons: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Pros: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Cons: "Explain me to take the bag on time.it was almost left in the airport."
Pros: "Entertainment system failed repeatedly."
Cons: "Entertainment system failed repeatedly."
Pros: "Crew was solicitous."
Cons: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Pros: "The crew was nice and the seat comfortable."
Cons: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Pros: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
Cons: "Baggage check in was stressful"
Cons: "Better in flight entertainment"
Cons: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Cons: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Pros: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Cons: "shuttle from terminal to plane takes a long time. Flight left late"
Pros: "It was only 2 hours"
Cons: "Small plane, no movies"
Pros: "Quick and efficient not lying more to say or critique."
Cons: "Coffee and a bread roll as a snack??"
Pros: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Cons: "Slight issue with headphone connection, was not the only passenger."
Pros: "I liked the food, the crew, the service"
Cons: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Pros: "The crew was very friendly and professional. The food very good"
Cons: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pros: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Pros: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Pros: "Standard on most parts with pleasant staff"
Cons: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Pros: "Super fast boarding and smooth takeoff"
Pros: "I would like to come on time each trip because I got two late time before with airfrance"
Pros: "The airbus 380 was great and the staff very nice"
Cons: "Too mych bad smells after a few hours"
Pros: "Staff was nice"
Cons: "MD planes are old and not very comfortable."
Pros: "Smoothness of flight and service"
Cons: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Pros: "Seat comfort in business class Professional and friendly crew"
Cons: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Cons: "the food is terrible."
Pros: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Cons: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Pros: "The boarding process was smooth and the crew friendly. Flight ran on time."
Cons: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Pros: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Cons: "There is nothing I did not like."
Pros: "The food was good, the staff was very friendly and very nice,"
Cons: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Pros: "I like that they still feed you and provide alcohol for free, even on a 40 min flight (unlike BA)."
Cons: "At one point during the flight I took a video out of my window with my camera, a member of the cabin crew barked at me in French. In bewilderment I asked her in English to repeat herself and she sarcastically repeated what she had said, in French, I asked for her to speak in English (which she had done to me previously on this Paris to London flight) yet again she scolded me in French. I was left absolutely none the wiser and it left a bad taste in my mouth."
Pros: "The fast boarding."
Cons: "The long wait without the air conditioning until our slot in the takeoff list became available."
Pros: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room, we were able to have a window seat which was great for my sister since before we didn't have the window seat option. The snack was good also."
Cons: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room."
Pros: "Average flight"
Cons: "Food on AF montreal - paris flight and totally rude stewardesses"
Pros: "Warm and elegant service"
Pros: "i tried to cancell my flight but didnt answer me1"
Cons: "Serve better food"
Cons: "Lost my luggage, didn't care, luggage poorly manipulated."
Pros: "Departed on time."
Cons: "Food is not the best."
Cons: "We were delayed 5 hours in Casablanca without notice or explanation it was an officer who shared anonymously that the baggage handlers were on strike"
Pros: "The crew was friendly and accommodating"
Cons: "The plane was delayed a few hours and no good reason was provided. The seats were not comfortable and the food was not good. Many of the televisions and chargers didn't work. bathrooms were dirty"
Cons: "Delayed nearly 4 hours with no actual updates during the entire process."
Pros: "Lyon was great service"
Cons: "Have a crew that knows what they are doing in Casablanca"
Cons: "There was nothing about the trip to like. I still have not made it to Agadir. The flight in Denver was delayed two hours, causing my family to miss all connections. This I turn required me to fork out $1000 additional to make it to my final destination."
Cons: "Hiring more friendly customer service and understand your customers."
Pros: "The crew was friendly and polite and the seat was so confortable."
Cons: "The boarding was little bit long if they could make little faster will be appreciated."
Pros: "Large space between seats"
Pros: "Take off and landing were exceptionally smooth. Good pilots and a clean plane."
Cons: "The food-not good! Transit-more needs to be done for passengers who are connecting to other flights. Airport staff are just dismissive and seem uninterested."
Cons: "Worst airline ever!"
Pros: "Crew was excellent"
Cons: "Royal Air Maroc should revise the state of their seats (comfort) and especially boarding time (always on delay)"
Pros: "Dreadful sandwich on Ouag-Casa flight and porly trained brusque and slightly aggressive young male steward."
Cons: "See above"
Pros: "Crew, cabin and food were decent, and it was only about a 1.5hr flight"
Cons: "The boarding process is a disaster. Everyone queues up all at once to board buses to the airplane and it felt like there was only one bus doing the round trip. No entertainment options, but it was only about a 1.5hr flight."
Pros: "The entertainment system was good, with many choices. The service was okay as well."
Cons: "We started boarding late at Casa's airport and then it was done in the messiest way possible with no row calls. It therefore lasted much longer than it should have and we left late, as we often do we RAM."
Pros: "Friendly helpful crew"
Cons: "Oman airlines refused to board in zurich without any intimation neither from airlines nor from agency I am an heart patient and got mild stroke when I heard this and I paid 550 Swiss Frances to take the same flight on same time I need to peruse this case on top priority and reimburse the payment. Awaiting for your urgent reply. I want to know what could be the reason before I need to take further action."
Pros: "Service is good"
Cons: "Luggage didn’t make it to Madrid"
Cons: "Nothing .!!"
Cons: "The airline lost my baggage for four days, had no explanation and no idea where it was. Despite being told they would follow up with me I had to call over and over each day as I was getting no info. Eventually, they came to deliver the bag but tried to give me someone else's bag. Apparently, they had given my bag to someone else! By the time I located my possessions this debacle had caused a number of other problems. Would never use this airline again."
Pros: "Nice flight with excellent comfort in business class"
Cons: "4 hours without no prior information before reaching airport. Received alert thru TripIt and couldn't reach for confirmation RAM in WDC, New York and Casablanca. Another funny story, I spent more than 10h in the more than busy business class lounge because when sent to Sky Atlas a very impolite lady told me that me that I have to go back to the airport as there was no room and she informed the housing service on that. Will avoid from now when possible to flight with RAM. SORRY!!!!!"
Cons: "Bad food. Uncomfortable seats. They gave us as a familly different seats and separated ones than what was picked. They lost our baby stroller"
Cons: "Very disappointed"
Pros: "Flight attendants very attentive and cheerful."
Cons: "Casablanca airport is utterly chaotic in terms of security lines, boarding and then getting on the plane in full sun with crowds pushing to get in."
Pros: "I was pleased with the crew member guy with the mustache. He was very helpful and courteous. no one else would help or even cares. The food wasn't as good as it used to be. The lentils had ice in the."
Cons: "There were 5 of us. 2 parents and 3 young children. All of are seats were scattered about the airplane. How could our 2 year old and six year old twins be away from both parents, sitting with strangers for all those hours. The crew member with the outstanding mustache rectified it all. He placed us together, then negotiated with the people who the seats were assigned to. No other crew members would help!!!"
Pros: "More leg room than usual, a decent meal"
Cons: "No real entertainments options. Old plane"
Cons: "Service sucks! Reliability is zero! Lies and deceptions! Tried them in 2012, 2014 and this year 2017 and it only gets worse!"
Pros: "Greeting was hospitable,service is ok. Yet staff could use little smile and be more friendly"
Cons: "Entertainment could be updated,new movies and new games. Food needs to be upgrated for the price the customer is paying for long flight.RAM has been serving the same food decades."
Pros: "The eventual flight the next day was perfectly satisfactory in terms of food, service, and entertainment."
Cons: "I was involuntarily transferred to a flight the next day, with no warning (I was not told until I reached the boarding desk, after I had already waited for three hours since the flight was delayed). It was a stressful experience and I do not understand why the usual steps of asking for voluntary transfers and offering compensation were simply skipped over."
Cons: "There is no entertainment"
Cons: "Royal Air Maroc decided to combine two flights. This created a lot of confusion at the airport as we waited for a new flight number before going through security. All of the passengers were confused because we weren't sure which flight number to use for the gate -- now that an additional stop was added to the itinerary. While all of the crew were courteous and helpful, the overall operation was confusing resulting in unnecessary stress. No food service offered, even water."
Cons: "This airline has horrible customer service."
Pros: "That I arrived safely . The instant coffee."
Cons: "Disorganized, old planes, rude staff and no regard and consideration for economy class. Food was horrible too."
Pros: "It landed about on time"
Cons: "Boarding was late, the planes were disgusting and the food was almost as bad as the plane"
Pros: "Ticket agent was very helpful."
Pros: "Flight was a quarter empty so I could spread out a bit more. Food was better than most Airlines, including US Carriers. Didn't lose my bag or damage it."
Cons: "Check-in took 35-45 mins. See one person working while the other 3 sat around. On CMN-IAD leg i Got two cups of water with meal. Asked twice after meal and both flight attendants said ok but never returned with any. 2 hrs later I got up to get some water and went to galley and asked FA's for some. They didn't speak, they acted like I was bothering them and one pointed to the cups and water bottles...directing me to get my own. Never had that happen before and I fly often. US Air carriers typically have water Service at least once an hour. This flight it only occurred during meal Service, which was twice during entire 7.5 hour flight. Flight going IAD-CMN wasn't any better. I fell sick due to dehydration on the flight. Had same issue with not getting water on flight. Don't think I'll book Royal Air Maroc again."
Pros: "Comfortable seats, food is not bad"
Cons: "The crew is unprofessional. One crew member walked in on me in the bathroom, then told another passenger about it and laughed, then proceeded to joke with me about it right after and when we landed. I've written to their corporate office. They need a lesson from Lufthansa crew members, ASAP."
Pros: "Food was pretty good."
Cons: "One hour delay at the gate before departure. Packed flight, cramped seating."
Pros: "Food, space, and service were great. I travel RAM often and the food from DC to Casa was the best yet (other routes have not been very good)."
Pros: "Nice stuff, good food ..service too"
Cons: "I cant remember"
Pros: "The crew is respectful"
Cons: "The plane boarded an hour late and no information regarding this"
Pros: "I have bad experiences in the past flying RAM but this time was around was quite pleasant. The flight crew was kind and very attentive. The food was actually pretty decent compared to before and the boarding process was orderly and well organized. I hope they keep improving the quality of the airline in the future."
Pros: "I liked that it was a non-stop flight to Morocco. The service is rude and unprofessional, and the flight offering was minimal."
Pros: "It was comfortable and had very good movies."
Cons: "I ordered a vegetarian dish and they didnt have it. I was also traveling with a child and we were hungry because they only had meat optiins. They did have cheese sandwiches that were very cold."
Cons: "customer servoce inside the plane and outside at the airport is horrible , this company is a joke ."
Pros: "The plane was at a comfortable temperature throughout flight."
Cons: "AirMaroc provided midocre service. The plane was old and outdated. There was ABSOLUTELY NO in flight entertainment. They had the big TV screens hanging from the top of the plane but no movies were played (on the way there and back). They changed my flight time twice from when I bought the flight to when I left, which disrupted my whole travel planes when arriving to Montreal. In addition, the night before my departure they emailed me stating that my flight had been canceled. When i called costumer service, they stated that they had no idea what I was talking about. The company is disorganized. The plane was full to capacity and as a result my whole party (5) was not stead together nor were there any attempt to fix that for us even when we asked several employes. Overall, i would not fly or recommend Royal AirMaroc"