No delays, the wifi on flight didn't work and friendlier staff would be a good start.
The staff was very friendly, they were enforcing good safety practices. It's pretty good value for the money, too.
Pros: "On time departure."
Cons: "Aircraft condition is very poor. Inoperable inflight internet."
Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Cons: "Everything AA did nothing right."
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Pros: "The Crew was friendly and professional"
Cons: "More entertainment options and food"
Pros: "Booked week ago, expensive but seating was comfortable, crew first class, in economy."
Pros: "Very convenient"
Cons: "The check in process was like a goat rodeo. Very very very slow."
Cons: "We stay stuck in PVR"
Pros: "The crew was polite and nice"
Cons: "The flight was 1.30 delayed and we wait in the airplane with no air conditioner, there where kids with us, no food or at least a courtesy"
Pros: "Entertainment availability for free"
Cons: "Chargers so we could watch free movies or screens to watch movies on instead of our own device"
Pros: "That we didn’t crash"
Cons: "No food offered. Premium seating that I paid for was so narrow there was no way I could sit next to the person next to me and not have their elbows on me."
Pros: "It was 3 hours delayed"
Cons: "Fly in time"
Cons: "you didn't respond and we were unable to take the flight."
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Pros: "I was so impressed with the American Airlines staff they really worked with us due to the cancellation and the weather coming they were very professional and helped us in any way we could"
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Cons: "I did not make it there."
Pros: "The flight crew was excellent"
Cons: "Nothing will be done about this but you still cram a lot of people in a small space and it’s even smaller when seats recline"
Pros: "American Airlines was fantastic. ALL personnel were professional yet friendly. They will be my airline of choice in the future."
Cons: "WEATHER! Any problem we experienced was weather related."
Pros: "arrival to the destination"
Cons: "booking through kayak was a nightmare. they serve no purpose othan than to collect a fee and add zero value and provide no support after the transaction. it is pointless to use this service as no one at Kayak can help you after the purchase, and we all know airlines are useless when it comes fo customer service. never again! american airlines was even worse with their customer service when trying to get seat selections preserved when the airline was updated from British to American airlines. American airlines lied over the phone and was even more rude in person. JOKE"
Cons: "Flight was 2 hours late due to weather!"
Pros: "Great films and tasty food"
Cons: "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."
Pros: "The food was delicious and nutritious. The attendants were very conscientious and took care of us."
Cons: "Need an instruction sheet on how to use the entertainment center. Especially where to plug the headphones. Flight attendants dd pay more attention to other passengers."
Cons: "Cramped seats, no great snacks"
Cons: "My flight was 7:45AM from JFK to ANU I got into airport at 6:30AM But AA refused to me take on board. They said flight gate is closed."
Pros: "On-bard snacks and service"
Pros: "The airplane was modern, clean and comfortable and the flight was on time"
Cons: "Everything was good"
Pros: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Cons: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"
Cons: "The flight was five hours late leaving Phoenix due to not having a crew"
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Cons: "Meals were minimal. Entertainment system is archaic. Seats tight and narrow and hard."
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Cons: "Food was not good at all."
Cons: "Audio jacks were not compatible with most headphones, healthier food choices could be offered"
Cons: "Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no."
Pros: "Everything was on time!"
Pros: "Staff was friendly"
Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"
Pros: "Great entertainment system at each seat"
Pros: "Timeliness of departure and quality customer service"
Cons: "We haven't left yet"
Cons: "I don't understand why the carryon limitation can't be better enforced. I watched several people put multiple bags in the overhead compartments and nothing under their seats, yet those in boarding groups 3 & 4 often are required to check their baggage."
Pros: "The crew was professional and polite."