We flew First Class to LA from Denver on the Delta-branded contract airline - Sky West. On the way back, we flew First Class on a Delta Airlines owned jet, and the experience was so much better. The flights should have been comparable; but unfortunately cost-cutting by Sky West was evident.
Pros: "Middle seats not booked. Cabin very clean, bathrooms kept tidy throughout trip. Very friendly crew. Appreciated cold drinks and selection of snacks,"
Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Cons: "No ear plugs in my amenity kit??"
Pros: "The Delta staffed were friendly and greeted me with a smile."
Cons: "The temperature on the plane kept going in and out. It was warm most of the trip. The lady that was sitting in front of me talked on her phone until the plane went up in the sky. She would hide it when the flight attended passed by."
Cons: "Provide earphones or headphones"
Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Cons: "13 hour delay"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Cons: "A Boeing 757 should not be used for a 6+ hour flight"
Pros: "Nice short flight, crew was nice."
Cons: "Left A bag behind in NY"
Pros: "Never made the connecting flight."
Pros: "The turkey sandwich was okay."
Cons: "I was seated next to an extremely large man. I possessed only half of my seat for the duration of the six hour flight. I asked a flight attendant to move me but she said the flight was full. There should be a protocol for passengers over 300 lbs."
Cons: "Departure delayed by 1hr30"
Pros: "Crew was excellent."
Cons: "Snack can be little better."
Pros: "Able to watch a movie, even though can't finished it."
Cons: "LATE DEPARTURE, LATE ARRIVAL IN ATLANTA. Good thing I brought some snacks. My seat was changed to the window (I hated it) instead of aisle as I pickedbefore when I checked in in Amsterdam. I should buy Virgin Air ticket for my round trip ATL-Ams vv, saved me about $250, if I knew it would be late"
Pros: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Cons: "Last seat by bathroom smelled of urine"
Pros: "On time departure/arrival despite weather in Atlanta. Always a fan of free messaging and choice of snacks."
Cons: "Delta needs to invest in their gate area at ORD. Understand it’s not a hub but it’s a key business/leisure destination. The MD-80s are ok for a short hop but over 1 hour unless you’re in Comfort+, it’s tight."
Pros: "The seat was comfy foe the whole 20 min flight"
Cons: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Cons: "Delta’s computer system was down. Long wait at the counter even though I did web check-in."
Pros: "From the gate agent to the in-flight crew and pilot, totally impressed and pleased with their attention to detail and care of the passengers."
Cons: "Nothing to asd"
Pros: "I was rerouted."
Cons: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
Pros: "Not a good experience. Crew was unhappy, disengaged, seemed too busy and buried."
Cons: "NEverything seemed hurried and frenzied. Airplane was dirty when we boarded."
Pros: "Really helpful staff, clean plane, attentive and easy boardiing"
Cons: "The check in was a bit confusing at the airport."
Pros: "Very efficient boarding; crew had the foresight to ask for travelers to gate-check their bags due to a full flight and that saved a lot of boarding time and hassle."
Cons: "The seats on this aircraft looked like that had a 2-2 configuration; it's now 3-2 making it pretty cramped in Coach."
Pros: "Crew was kind, entertainment and food were good"
Cons: "Seats are really tight"
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "All that one would want."
Pros: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Cons: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Cons: "Seating has gotten WAY too tight. Will not do that again ... discomfort, inability to even stretch a little bit caused painful nerve flare?"
Pros: "The flight was bumpy because of storm but the pilots were expert at making the best of flying around it."
Cons: "This flight was on a Transavia codeshare with Delta and a real downer after coming from a Delta One business class segment. An uncontrolled mass boarding, crammed in seating, no amenities and charges for a drink of water made this a pretty crappy flight. The crew was nice though."
Cons: "You lost our luggage. What I don't understand is why we were not able to get boarding passes and seat assignments when we did our check-in in Sydney."
Pros: "Left on time, arrived early. Good free movie and TV show selection."
Pros: "I liked the in-flight entertainment and the crew was very pleasant"
Cons: "The seats are awful. If you're 6 ft or taller, your legs barely fit if at all. Boarding is ridiculous."
Cons: "No westjet checkin area and no signage. Staff didn't know what was going on."
Pros: "The crew kept it together even though the situation was stacked against them."
Cons: "The plane was really late, changed gates a number of times and switched from one terminal to another then back to the original terminal again. My understanding was this flight was a mess the previous week as well which says that something needs to be fixed. The temperature on the flight fluctuated back and forth from too hot to okay. You get the picture."
Cons: "Delta connect carrier not good for comfort seating and service. Would not fly them again. Would go to another airline iinstead."
Cons: "The new seats are extremely uncomfortable for sleeping. Even in Economy Comfort + I had a hard time finding a comfortable position. The short hard seats do not work well unless you are sitting essentially vertical."
Pros: "Booked as Delta but flew WestJet. Crew was amazing!"
Cons: "Only minimal snacks available due to shorter flight."
Once we got on the flight everything was fine. The first leg of our flight was delayed 3 times but American sent us emails allowing us to chose a new itinerary.
Pros: "The crew was very nice and accommodating. Snacks, meals and drinks were provided, as well as onboard entertainment and plugins."
Cons: "Nothing. Great trip!"
Pros: "Crew was. Great"
Cons: "Some thing better to chew on"
Pros: "Crew was nice and helpful and flight was smooth. The movie made the trip even better."
Pros: "Nothing, really. But it could have been worse."
Cons: "Flight was delayed by 2 hours. Did they run out of planes or something? They couldn't have used a backup? Plane was old and junky. Seats, of course, were way too small and uncomfortable."
Pros: "Leather seats, built in charger, duel seat tray - one for my drink and one for my Kindle. Plane felt very clean & new."
Cons: "Full flight, but exceeded expectations"
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Pros: "The crew was great, the plane itself seemed newer and was very comfortable."
Cons: "Food was better than I expected, but still airplane food"
Cons: "No window at the window seat"
Pros: "yes thank you"
Cons: "all vary good"
Cons: "Didn’t make the flight because of previous flight was delayed"
Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"
Pros: "Very attentive crew"
Cons: "Boarding gates"
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Pros: "The plane was nice and clean...had just been renovated"
Cons: "I can’t believe therebwere no flights from MIA to RDU from 11:30 to 4:30 :(. (Original flight was a 3.5 hour layover and that was bad emough)...and then it was changed to this flight:("
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Pros: "Flight was delayed. booked another flight through Dallas with a 150 minutes layover there. That almost wasn't enough as we had an unscheduled 1 hour stop in Austi . In Dallas I had to run from one flight to the next. The only reason I made was because the connecting flight eas also delayed. In rhe end we landed at SFO (instead of OAK) over 2 hours later than originally scheduled. To make matters worse, there was a backup on the Dublin grade, making the drive home to Tracy over three hours long. arrived at SAT at 4:30 PM CDT and arrived home in Tracy after 3:30 AM OFT. oh yeah, and my luggage didn't make it at all..."
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Cons: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Pros: "New plane. Excellent service. Absolutely a delightful experience."
Cons: "The turbulence st the end made me puke."
Pros: "Left early and landed 20 minutes ahead of schedule. Only bad news was the gate which was on the tarmac and about a mile from the terminal. We needed the extra twenty minutes to reach the terminal on foot. We needed a shut!le!"
Cons: "See above"
Cons: "It got delayed and delayed, cancelled and re-routed and delayed two more time. I have yet to make it to Knoxville."
Cons: "Plane had not been cleaned"
Cons: "Not enough leg room for tall people unless you pay extra."
Pros: "The flight personnel was upbeat and friendly and we were on time. I was very glad I made the connection"
Cons: "That we were not offered even water. I was very thirsty from my run from gates B 13 to Gate E25"
Pros: "I truly enjoyed the flight attendants, the flight overall and the great price I got."
Cons: "The seats are slightly uncomfortable to sleep in, but that's normal."
Pros: "Great customer service, very friendly and helpful. Plane was very modern and high tech which made it great for our two year old toddler. The whole experience went considerably better than we expected since we did not know how our son was going to handle it. All in all we were very happy thanks to the wonderful AA staff that helped us at each stop."
Cons: "Limited drink and food choices. It was a short flight, so I think it's understandable."
Pros: "mas de media hora en la pista y 15 minutos mas para desembarcar"
Cons: "second security check at gate where they wouldn't allow me to bring water even though I was sick and bought it after 1st security also threw away my lotion that had gotten through first security"
Cons: "The seats are so uncomfortable"
Pros: "Finally taking off"
Cons: "Being stuck on the runway"
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Cons: "Nothing great"
Cons: "Would not check bags through to final destination. I had to puck up at baggage claim and clear customs, and recheck bags through a 2 hour + line at ticket counter."
Pros: "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."
Pros: "Great flight overall. Crew attentive and helpful. Food and entertainment were good and available throughout."
Cons: "Planes were identified to have mechanical or electrical issues after leaving the gate for flight from Philldelphia and to Philadelphia. Things were ultimately fixed but with significant delays. Crew as very accommodating during this time however."
Cons: "I was trying to check two bags, and I get three free bags. My one bag was my wife's bike in a case and it as 60 pounds and the other was a suitcase that was only 20. They made us take stuff out of the bike case and move it to the suitcase to get it below 50 pounds. Ridiculously nitpicky. It's the same overall weight..."
Pros: "The crew was so friendly and helpful and especially kind to my five year old son."
Cons: "The plane was quite old and so the entertainment options were poor for such a long flight."
Cons: "Luggage did not arrive with us"
Cons: "Because it was a day later!!!"
Pros: "The crew had Halloween candy they bought themselves. It shows they care."
Cons: "Catering didn't happen. The pilot told us early, apologized and said we would arrive a little early to make up for it."
Cons: "One of the flight attendants was pretty rude and quite short with passengers."
Pros: "I made it safe to the mainland"
Cons: "We had some Change of plans and we're going to just get off in Phoenix and not take it straight to San Diego, we called American they said no big deal they would ticket our bags to Phoenix, got to the airport and the American Airlines gal stated in no way shape or form could they do that, I tried explaining the whole situation and her response always ended in 'and your bags will be in San Diego'. By the grace of God we were able to cram two checked bags worth of stuff into our carry ons which I still do not know how we did that, and were fine. On the flight we had a decently nice lady and a horrible male. When passing out drinks he seemed almost irritated that we had asked for water and rudely gave it to us which was room temperature. He totally skipped the lady in the row with us and got irritated when she asked for a water as well."
Pros: "SAME AS ABOVE."
Cons: "SAME AS ABOVE."
Pros: "The Free glass of wine was a very nice surprise."
Pros: "Good movies"
Cons: "They delayed the flight like 5 different times and then the luggage took over a half hour"
Pros: "Crew was fine"
Cons: "So incredibly cramped and no seat screens to watch movies. Bumpy that that’s no ones fault."
Cons: "Not here as long as the last place but was still teribly confusing. The airport is not very new user friendly. I had to ask ppl multiple times where gates were and issues with time changes etc. Was pretty nerve wracking for a first time traveller to the states."
Cons: "UNcomfortable seats. They don’t recline."
Pros: "I had the front seat so nice and spacious spot"
Cons: "Didn't love the wait on the bus to get to the planeb but I guess that is unavoidable"
Pros: "It went smoothly"
Cons: "No service"
Pros: "Our flights arrived just in time, and everything was set up for us to be on time in our destination."
Cons: "There was just ONE lady trying to check all the passengers in. Obviously, it was complicated for her since no other people tried to help her registrate lots of passengers. We could have lost our connection flight, if she hadn’t made it on time. This happened in Panama."
Cons: "You didn't get my bags to airport on time and so I missed my connecting flight which was 90 minutes after my previous flight, I have an 8 month old son and you made us spend another 4 hours waiting for a flight."
Cons: "There is not food and not entertaiment"
Cons: "There’s non food!"
Pros: "Bulkhead window seat, very pleasant and informative pilot"
Cons: "No Wi-Fi on this flight"
Cons: "Flight arrived early but we had to wait over an hour to disembark and bathrooms were locked down."
Pros: "food far below expectations. Crew was great!"
Pros: "Left on time. Employees were competent and friendly, and kept us appraised of things in flight (turbulence, etc)."
Cons: "Nothing I didn’t like"
Cons: "Very cramped with staff who I found overbearing. Not the most pleasant experience."
Cons: "We should be able to watch a movies without having to pay for internet or the movie what else are they gonna take away ?"
Pros: "The marvel of flying. Hurling through the air in a metal tubeZ amazing. We got there safe and on time. That’s what I liked about United. Oh and there was a CSR that was helpful in changing to an earlier flight."
Cons: "Plane was dirty. Bathroom disgusting. Crew just trying to get through the work day. Seats too close and REAL uncomfortable. Like sitting on a plastic frame with a piece of fake leather over it. Entertainment was awful. Oh wait, non existent since it was an “out of country” flight so there was no access to movies (that you had to PAY for). Otherwise you got to watch Matthew Perry in some taxi game show over and over and over and over on a monitor in your face that couldn’t be shut off. United is my last choice in airlines. But we did get to the destination safe and on time."
Pros: "Checking in was simple with no problems. They made the process easy. Very courteous!"
Cons: "Seats are really narrow and hard. They don’t recline much."
Pros: "Flight attendants were attentive"
Cons: "Slow boardidng, delayed departure, overcrowded flight, no overhead space"
Pros: "The crew in air Canada is awesome! They were really great and friendly. I'm impressed with their impeccable service even if it was a short flight to Vancouver."
Cons: "Flight was delayed."
Pros: "The bar is pretty low with United. Even being a 1K member, I am usually just hoping the flight arrives on time. This time it didn't. The crew was polite, which isn't always the case."
Cons: "The flight was delayed. Not necessarily UA's fault but they don't make it easy on their customers. Their mileage program has so many elite members, especially in SF that even 1K doesn't give you a strong shot at getting upgraded."
Pros: "Offered drinks and snacks."
Cons: "My suitcase's handle was damaged by the time it reached baggage claim. I will need to buy a new suitcase now."
Cons: "Flight was delayed because plane hadn't arrived at the gate yet from its previous flight."
Pros: "Other airlines that don't lie to you about which airline you're purchasing tickets with."
Cons: "When I buy an apple computer and pay apple prices, I don't expect to open up the box and find a PC in there. When I bought tickets with Air Canada, I expected to fly with Air Canada, not United. I don't know how it's even legal for you to sell me one thing, have me pay for it, and then give me another. My experiences with Air Canada have been fine. My experience with United was terrible. Their check in devices freeze and don't give proper instructions or feedback, and my tray table was taped shut because it was broken. The tape looked like it was a year old. It is not ok to fix an airplane with tape. This is terrible for both of us. Now you - Air Canada - are sharing in United's PR disaster because you've effectively said buying tickets from you might just be a bait-and-switch for buying tickets with them. Upon purchasing tickets "your" customers have no way of knowing what they're going to get. I'd much rather book with an airline that sells tickets for its own flights, or at least tells customers when they're buying something else instead of lying to them."
Pros: "again we flew business class"
Cons: "A waste of money for business class as it was no better than business class 30 years ago. Slightly wider seats with a little more room, but there was no entertainment and the food was awful"
Pros: "Was a breeze to board"
Cons: "No entertainment at all no music nothing"
Pros: "The crew was very good, very attentive."
Cons: "Boarding went quickly but was very unorganized."
Pros: "Didn't have food so couldnt rate that section"
Pros: "The option to use your device to watch free movies! They made arrangements to stay in Houston after we missed the connection due to a delay."
Cons: "Flight delayed. No food."
Pros: "Nice seats."
Cons: "Sitting at the gate on the plane while they work on a problem"
Pros: "Freeway traffic made me just miss the checkin time by a hair. I had an important meeting and was hoping there was a chance to still get on (40min before flight) but that wasn't possible."
Cons: "Didn't make it because United gave standby seating to guests terminating travel in SFO."
Pros: "Crew was professional , courteous and tried the best they could with a full plane"
Cons: "Two screenings in Panama , carry on luggage rule constantly being abused , smell of the cabin"
Pros: "Organization for boarding and the seats. The staff was awesome"
Cons: "Snacks the waffles is to sweet so early in the morning!"
Cons: "I was very displeased with the boarding process in Panama City. We were moved from the boarding area without explanation and asked to screen our luggage again at the gate. I had to discard a full bottle of water that I purchased after the first security check. It would have been nice to know about this before so that we could consume our water and use the rest room before boarding. Very frustrating!"
Pros: "Flight crew attention and dedication"
Cons: "Charge for everything but breathing air"
Pros: "The flight started boarding early enough that we had no problem pushing off from the gate on-time. We arrived early"
Cons: "The baggage took longer to arrive that it took us to hike the considerable distance from the gate and then clear passport control."
Pros: "Food should be fee for the entire flight. It's a long flight over 4 hours."
Pros: "Fly upnto Vancouver BC this time."
Pros: "Great movie selection and functionality."
Cons: "You had to download the app prior to flight to use entertainment."
Cons: "Flight was delayed 3 hours and 45 minutes because engine did not start. Had us deplane. Caused us to miss our connecting flight and we had to wait 6 hours for another one."
Cons: "Flight was delayed over an hour since bags had to all be unpacked and then packed back into plane due to bags being stored improperly and not all fitting"
Pros: "Informative Captain. Made up time in transit."
Cons: "In flight entertainment did not exist and a fee was charged to access content online. This does not meet industry standards. During boarding, airline agent told me my one allowable carry-on item had to be checked because of limited space in overhead bins. Upon boarding the plane, there was clearly room for more luggage to be stored overhead. One flight crew member served complimentary beverages by serving the entire can. The other served by pouring only some of the can into a cup. Again, this does not meet industry standards, from the perspective of a reasonably well-traveled flier."
Cons: "Planes have mechanical issues, but they could have done more things at the same time like reboard while the post repair system checks ran and sort out baggage weights so that there weren't delays on top of delays. That was after not noticing issues with the plane until after waiting for late passengers and taxiing out. We arrived 4hrs late for a 3hr flight. They also only had one agent to rebook flights and assign hotels at the end even though they had hours to know the connections would be missed."