Pros: "You can always expect reliable and in time service with Avianca."
Cons: "Outdated aircraft, limited space."
Pros: "Booked 1 month in advance... was treated unfairly"
Cons: "I booked one month in asvance and was told that I would be a standby flyer.. even after explaining that I had an international connection flight in madrid. I did not appreciate the added stress this news gave me."
Pros: "The crew was cackling and having fun in the back loudly, meanwhile there was no communication with us as to why we were late or when we would be arriving. When I called one of them over she had no answers and when I told her about our connecting flight she giggled and said I probably wouldn’t make it. We missed our connecting flight and we’re rerouted 4 hours later. We’ve missed our boat to Venice and all we received was an 8 euro lunch voucher."
Cons: "It would have been great to have left on time, arrived on time and caught our flight. I also would have been better if we hadn’t been laughed at and actually aided us to catch our flight."
Cons: "Fly on time, put babies together in one location. Have better food"
Cons: "Shorter lay overs between flights Direct flights from Palma to San senastian"
Cons: "The flight was delayed and no announcement was made. The customers should be made aware. I paid extra for a premium seat which was too small for my husband’s knees to fit. He had to sit the whole flight with his knees turned sideways Into the aisle."
Pros: "Well, I liked that I had the aisle seat."
Cons: "It couldve not been 44 minutes late in take off. It was stressful because I reserved a shuttle that would've left me had I been an hour late. And there was no explanation; just copious waste of my time"
Pros: "I was glad that the staff was able to communicate in English. It helps when you're in a foreign country."
Pros: "Crew were lovely"
Cons: "Never check in your carry-on if they say there are too many carry-on's on the flight. I saw a lot of Spanish say no when they asked them to, now I know why. I am in Dublin 2days now with NO LUGGAGE or carry on, I have nothing, it all got "misplaced" in transit!"
Cons: "The last seat are located almost inside the toilets. The crew was unhelpful"
Pros: "Entertainment selections were great"
Cons: "Seats were uncomfortable, and they were playing music that was really bad"
Pros: "Iberia is an excellent company to travel."
Pros: "more confort than other companies"
Cons: "be on the plane the connexion was bad and I lost my fly"
Cons: "Delayed ! Lost connection ! Terrible experience"
Cons: "Late boarding, late departure, waited over 30 minutes for bags"
Pros: "boarding was efficient. crew was polite and helpful."
Cons: "seats were very close together, not much leg room."
Cons: "The airport in Paris"
Pros: "Today was a very early day and making a connecting flight in Madrid to Lisbon was very tight because of a gate change. I was totally convinced that the bags would not make it and they did. Very impressed with Iberia and the efficiency of the staff. The flights were pretty full and everything from take off to landing worked like a charm."
Cons: "I thought when I made the reservation that I had booked two aisle seats but had not and it was hard to sit in the middle seat when you are claustrophobic. Thankfully the flights were short."
Cons: "Durante el vuelo mucho ruido por parte de otros pasajerOs y ningún control por parte del equipo a bordo. Bastante molesto, sobre todo tomando en cuenta que era un vuelo de madrugada donde casi siempre de quiere dormir en el trayecto."
Pros: "The crew was great. We traveled with a two year old and they were very helpful."
Cons: "It was a tight fit."
Cons: "The flight was delayed 30 minutes, for no apparent reason; and therefore the connecting time at Madrid for me to get my flight to Chicago, which would have been 60 minutes if the flight was on time, was cut down to 30 minutes. And the terminal where the connection was was 25 minutes away -- and this doesn't include time for immigration at Madrid. I had to run all the way, break the queue, and made it though they had shut the gate and had to re-open it. The connections are poorly timed."
Cons: "not sure why we left 30 mins late, we therefore arrived late in MAD and had to literally run to catch our overseas flight. Luggage left behind, no need to say"
Cons: "they book flight connections too close in madrid, resulting in big hassles, especially if passport control is also involved"
Pros: "The staff was amazing!"
Cons: "The seats are very small."
Pros: "Nothing, your flight selection does not flag incorrect airports."
Cons: "When you book through an airline it will flag a different airport from the one you arrive at. We arrived at TFS and the return flight was through TFN. When I called customer service Iberia Airlines rejected any refund and I ended up spending three extra hotels nights and Flights on Air Europa. My total out of losses were nearly $1,500 USD"
Pros: "It was good flight going and returning on time no complaints"
Cons: "The disorganization before the flight st the ticket counter"
Pros: "Good flight, it took less than expected."
Cons: "Cheap food, especially the breakfast."
Pros: "Comfortable seats and easy to travel from SDC to CDG. The crew was very friendly and helpful at the gate and on the aircraft."
Cons: "Nothing. Great crew and easy flight. Connection in Madrid left plenty of time."
Pros: "I got bumped to first in line after they wanted people with only small bags or backpacks to board first."
Cons: "Not really a complaint about Iberia Express as an airline but I hate getting to Berlin Tegel. I took the bus, and it is so hard to stand up with all your luggage on those buses. It's that or a 20 euro taxi ride. At least Madrid airport has a railway line to get into the city."
Cons: "Very poorly managed gate and service for Iberia. Long lines, no organization. Impossible to get any information."
Pros: "Fast boarding."
Cons: "Seats were not very comfortable"
Pros: "Comfortable seats"
Cons: "Boarding was rushed and seats were uncomfortable."
Pros: "perfectly and comfortable!"
Pros: "Great flight crew"
Pros: "I like that express passes were given as we left the first plane. It made getting through the line easier."
Cons: "There were no weather issues and we left late from JFK. Most people on the flight had a connecting flight. The majority of the people missed the second flight though the plane had not departed. Everyone had to be rebooked on a later flight."
Pros: "In general, I have always had great flights when using Iberia; the MAD >NAP flight segments included."
Cons: "Iberia Express uses smaller, Airbus320s and certainly packs passengers in! I'm 6'5"/191cm, and the flight between MAD to NAP almost 3 hours. That's a long time to sit with knees wedged into the unpadded seat in front of you. Window seats have even less room than aisle seats. It also makes things worse when passenger in front wants to fully recline their seat, passenger next to you wants to sprawl out - very claustrophobic! Also, there are no freebies on this flight charging for even a cup of coffee or glass of water!"
Pros: "not budget airline"
Cons: "sadin cabin..."
Cons: "The stewardess kept on hitting my husband who due to crammed seats could not fit."
Pros: "Respectful flight attendants, flight was on time. It was perfect."
Pros: "The seats and service"
Pros: "It was good, the pilot was great."
Cons: "Iberia has been consistently late in arrival. I missed my connecting flight on the way out to spain and nearly missed a connecting flight returning to the USA. I had to literally sprint to the gate. My bags never made it to the states with me. I am still waiting for them to return. I don't feel I can take Iberia again for any future flights"
Cons: "atencion al publico, de parte del personal en el aeropuerto en madrid"
Pros: "Flights were on time!"
Cons: "The check-in process was terrible. On-line check-in was impossible. Problems stemmed from ticket being written for multiple carriers compounded with code-sharing issues. Unable to check-in via computer and no phone help on Sunday. When I went to the airport early to check in for flight, they were only able to check-in the first two segments leaving me scrambling in Frankfort to get checked in for Lufthansa flight. Never again!!!!"
Pros: "My carry on luggage did not arrive on the plan but finally was delivered at home complete and safe. Thanks a lot Iberia"
Cons: "That the carry on luggage was taken to the luggage area"
Pros: "The entertainment was good."
Cons: "The legroom"
Pros: "We went from A to B."
Cons: "Nobody spoke any english, ONLY SPANISH. The seats were extremelly tight, we were offered nothing, not even water, and there were 4-5 girls in the plane yelling to each other about something that had happened and they had to kick out one of their friends and no one would tell them to be quiet."
Cons: "Very small plane, minimal leg room. Overhead bins very small. However, great and helpful crew."
Pros: "Boarding line looked long but it was quick and easy. Seats were more comfortable than other economical airlines. The flight was a short one so no food was needed although offered at cost, and for entertainment I had my music and a book."
Cons: "One hour late. More legroom than expected. Creative fast boarding"
Cons: "Accent and descent were extremely fast and caused ears extreme pain."
Pros: "Great beer selection on the flight. After spending 4 days in Paris with all wine it was great to have an IPA on the flight. More importantly, the service was incredible, airport was beautiful, and transport was seamless."
Pros: "quick flight staff excellent"
Cons: "Very. bumpy lots of turbulence I know that's not the airlines fault but you asked what I didn't like."
Cons: "My luggage box has been destroyed and now I have to deal this task with easyJet"
Cons: "Crew can be a bit annoying"
Pros: "Good price and a very comfortable journey."
Cons: "All was good."
Pros: "The EasyJet crew are always excellent - friendly and welcoming."
Cons: "The Paris to Luton flight is nearly always delayed. The is no slack in the timetable so any morning delay continues until the evening."
Pros: "Overall plane ride was smooth."
Cons: "Big delay causing me terrible losses."
Cons: "Too warm in airplane at boarding and took to long to cool"
Cons: "The flight was delayed over 3.5 hours, and the employees were unable to explain the cause of the delay. The employees of the airline in CDG were receiving contradicting information and letting the passengers know contradicting information. They told us they would provide money for food, and the money they provided was only 4.5 euro, not enough to get a bag of chips. The experience going to Venice was horrible with easy jets."
Cons: "Our flight was delayed due to French ATC - not much Easyjet can do about that. Then boarding was delayed for an additional 30 mins while we waited outside the terminal. Then we lost our slot because of the delay in boarding. Then we had to wait in the destination airport for another 15 mins for a gate to disembark at. Overall, a frustrating journey but what is only a 50 min flight."
Pros: "Todo estubo excelente"
Pros: "Very affordable flight with the basics to fly. Crew were polite and professional."
Cons: "No entertainment, no reclining seats, pay for food."
Pros: "The staff are always pleasant and cheerful"
Cons: "Plane less comfortable than usual. CDG display boards rarely up to date. This flight is nearly always delayed."
Cons: "They didnt give me to carry laptop bag too. Only one hand carry include."
Pros: "No problems"
Cons: "Not enough legroom"
Pros: "The fact that it was on time which is unusual between Charles du Gaulle and london"
Pros: "easy boarding"
Cons: "baby behind us would not stop playing with the trays, was very irritating the entire flight. crew did nothing about it and all parent kept doing with apologizing. maybe make available locks for trays to help parents with babies to help control there fussiness or move them to front so no one is in front of them to experience banging on their seats."
Pros: "Ha sido una muy buena experiencia. Bastante cómodo y suficiente espacio entre asientos."
Cons: "No hay internet, ni tampoco entretenimiento. A veces los sobrecargos son un poco exigentes."
Pros: "I think I do right choice. Easy to board, easy to access but little bit of delay. I hope to be a frequent customer so I don't want to experience future delays."
Cons: "I think I do right choice. Easy to board, easy to access but little bit of delay. I hope to be a frequent customer so I don't want to experience future delays."
Cons: "Late and the crew wasn't helpful"
Cons: "The system was down and had to wait in line for a long time to get my boarding pass and had to rush through security to board on time"
Pros: "Customer service was good"
Cons: "Delays both ways, hours waiting, no update throughout the process and if we are even 10 minutes late after staying updated online with the delayed flight times, we get told off satimof weeks can't board the flight."
Pros: "Fligh attended were so friendly."
Cons: "Boarding was a hassle for not only for us " family of 4" but also for a lot of customers. So basically one of the boarding workers went through the line and ask how many luggage do we have. My dad said she already checked once while we were waiting by the gate. Anyway we made the line and basically the 2 nd time that she checked our loggage and I said we r 4 ppl and each one carry on and she said that besides carry on we had 2 back pack which we fit laptops . She checked and left and when we start boarding the said oh wait here you have 2 back pack so we need to pay for each carry on €60. She not only pulled us out of the line but also asked too many customers to go out of the line and fit even their small purse inside carry on. I was so mad cuz she already asked 2 times Before boarding and she didn't say anything. And during boarding she made us to leave the line and got the back packes inside the carry on . We travelled 3 countries in Europe w one back pack and one carry on. This was my first time ever experiencing this . I would never ever take any flight w easy jet again."
Cons: "Before entering flight we were requested to keep bags in the carry on. This information could have been delivered when making first check in! Lack of courteous manners."
Pros: "Spacious leg room Smooth landing"
Cons: "Flight was delayed 1 hour Conflicting directions from ground flight attendants We had a small purse and a backpack as carry on. The flight attendant let my mom in with a backpack, paper bag, and a small flat purse. My sister and I, on the other hand, was carrying a backpack and a small purse each. The flight attendant told us to fit our purses in our backpacks. We ended up paying for a checked baggage. Even with one carry on, we were not able to put it in the overhead compartment and we just placed it under the seat. We did not mind paying but we wished that the rule is applied consistently."
Pros: "I had the window."
Cons: "Wish I was told up front that I essentially had no seat. Wouldn't have booked it. Price not worth the stress of having to figure out last minute accommodations. Even though I had accommodations in a different location. Having to wait to be last to know if I was boarding was miserable. Justine honest with customers from the onset."
Pros: "Rough landings on two flights. Long waiting time outdoor and the queue was not properly managed."
Cons: "The queue."
Cons: "No boarding gate was printed on our tickets. No boarding gate was displayed on the airport screens. We arrived to CDG 2 hours early. But the airline closed boarding a half hour before the flight time on the ticket. We and others were then not allowed on the flight despite the fact that screens at the gate still said "boarding". When we tried to reschedule the Easy Jet information desk quoted us prices significantly higher than those we found online on our phones at the same time. We had to buy all new tickets spend the entire day in the airport and were fined by our hotel for late check in. Huge loss of money and waste of time. AVOID THIS AIRLINE!"
Cons: "They made us pay 47 dollars to check our bags but when we got in the plane other people had the same size bags in the plane. We weren't told we didn't had to check them in."
Pros: "I was really surprised since I didn't have good expectations going in. The whole experience from checkin to checkout was really good."
Cons: "The flight was delayed, they changed the gate at the last minute I had to run fom One end of the airport to another. The food in the plane was not nice and expensive"
Pros: "I regularly fly between Luton & Paris. The Easyjet staff are always happy and professional - on this flight Christopher & Sarah. Their welcome is sincere and the warmth of their hospitality is maintained throughout the flight, as it is with many of their colleagues. I ordered hot food which was not anything beyond OK - but it was as expected, and promptly served on the short flight. The variety of drinks and snacks is good, and the offers on boutique products is worth a look. The flight was comfortable and on time."
Cons: "It seems that fairly regularly the overall experience is marred by inconsistent levels of service by the support services at Luton Aiport (which I believe is run by Menzies). Over several occasions I have waited some time for steps to arrive, and yesterday, it was the availability of coaches to take the passengers to the terminal building. It is as if there is a breakdown in the overall organisation, which is not directly the fault of Easyjet - but being their home base, over which you would expect that Easyjet could exert some influence. The delay was not severe on this occasion, but just takes the edge off an otherwise pleasurable experience."
Pros: "Flight was ok."
Cons: "I tried to add my suits cases before the flight. I did several times. Finally I got an confirmation that they have been taken the fee which was 44 euro. (I have a copy of the note.) I showed up at checking counter for check in. They said there were no evidence of payment at all. I showed my note. Since I was in the other country And weekend, I really can not access my bank account. Also security reason also. The rep told me The fee is now 47 euro each bag. Now I was asking to pay 94 euro for my suit cases. I spoke to Manager (customer service leader) Celine about whole thing. She saw my picture (it said "you have successfully update your booking. and 44.46 euro has been taken.). She told me it does not mean anything. It just says updated.???? Am I missing something? It said the fee has been taken. I told her I don't mind to pay the fee. I asked her so many times please let me pay 44 euro For 2 bags, NOT a 94 euro for 2 bags. She said there no exception. The computer said NO evidence of payment. I have to pay 94euro for 2 bags because there were no Evidence. There is an evidence. I paid 94 euro at the checking counter for 2 bags. why they were cheap price? There is a reason for that. I learned from this unfair service from EasyJet. I will never recommend anyone and I will never take it in the future. I have should stay with Air France or Virgin Atlantic from the beginning."
Pros: "Low fare"
Cons: "Deceptive and evasive baggage policy. Was prepared to and paid for bags in advance but no warning was given ot option to pay for a small personal item along with my cary on (hand luggage). Checked in and checked one bag at the airport, of course they didnt say anything, then when in line to board all of the sudden I'm a criminal because I have a carry on and a small personal item. They have no xtra baggage fee for a purse sized item, then threatened me "well the flight is full" nothing mire than scam artists."
Pros: "Some English speaking/understanding Crew available in Italy to help you through the process."
Cons: "It's important to pay for Hold Luggage (checked bags) prior to arriving at the airport. It isn't easy to do once you've checked-in online, so take your time in this process as it could save you an upwards of 35 euros for 2 bags. Boarding process is bizzare, if you don't pay for Express Boarding, you should get in line early! Our experience with passengers onboard was unique- no one cares about what you've stored overhead so keep an eye on your belongings if you have anything fragile. EVERYONE brings suitcases onboard it seems. Confusing announcements once in flight, sounded like a beverage service was on its way but never did. Not even water. Flight attendants walked up and down the isle looking for UNICEF donations. No entertainment except for traveler watching. Ultimately we got to our desitation and that is what mattered. Everything else was just a head scratcher."
Pros: "Price was great!"
Cons: "Delayed return flight caused a huge inconvenience with public transportation."
Cons: "2h40 minute delay."
Pros: "Staff are very friendly."
Cons: "Paying for luggage was not expected."
Pros: "The smooth flight, the helpful staff. The onboard selection of snacks wasn't bad either and the prices was what I expected."
Cons: "Nothing really, there was no onboard entertainment but that's not a negative because the flight was short only an hour.."
Pros: "The flight was quick and easy."
Cons: "When checking in we paid for baggage and on our flight there we only paid about $40 but on the flight back the man charged us double and we're not sure why."
Pros: "Arrived before time"
Cons: "Horrible service, slow check in staff. Once arrived noticed my luggage was broken"
Pros: "Crew were nice"
Cons: "2 hour delay, massive queues, long wait for expensive service on plane, cramped seats"
Pros: "Quick check in. Cheap flight."
Cons: "They only allow one bag to carry on. It is 60€ to check a bag, which seemed a bit steep. I was able to condense my bags to avoid payment however."