Cheapest flight | C$ 309 |
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Delayed by 4 hours. Missed connection back to UK. Ended up 24 hours late with an overnight delay. Westjet offered hotel accommodation but when we got to the hotel they said it was fully booked. Terrible experience
Delayed by 4 hours. Missed connection back to UK. Ended up 24 hours late with an overnight delay. Westjet offered hotel accommodation but when we got to the hotel they said it was fully booked. Terrible experience
I always worry about flying budget airlines but I was impressed by Westjet. The checkin agent was terrific. Seated my husband & me together w/o us asking. TSA checkin was smooth & easy. Plane was clean & comfortable. Drink & snack was unexpected. I will fly with them again.
Horrible. I couldn’t add bags or pick seats through the app or website. I called and they told me to wait until checkin. They changed my itinerary to include an overnight layover. Still couldn’t add bags. When it came time to check in, I couldn’t check in or add bags and the error message in the app said “don’t call us, just do it at the airport “. Woke up the day of the flight and they changed the itinerary again to not include any WestJet flights but didn’t give me the new reservation code so it took me a long time to figure out how to check In on the other airline. And I wasted $200 on a hotel in a city I never went to. And our seats in the new flight weren’t together even though I was traveling with my kid and they could have paired her with either adult. Instead they put the 2 adults together and the kid by herself
Was very busy with people crowding around as we were waiting for all wheelchairs but once out of the immediate area we were able to load onto a vehicle for our next gate
Travelled with my mother in law and made sure she has wheelchair access. Very efficient travel. There was always someone waiting for her when she got off the plane
Flight was canceled last minute and no re-booking was offered. Had to buy a same day flight from another carrier at double the price. I’ll never fly WestJet again.
Bad flight cancellations no notice until 11:00 pm could not call no response from them would not call back chat was not working had too book another flight ask for my money back so far only 97:00 of the 430:00 is pending in my account not sure what too do next
20+imite delay on the plane with no air. Part of our group had no seats assigned and took a long time to get fixed. Again no wifi and snacks were sad
Took 45 minutes to check into the flight as their web page keys crashing and was unbelievably show. First flight was cancelled at 10pm the night before a 6:30amd flight and I got a text saying they'd rescheduled me for *2 days later*. Given the trip was for meetings that didn't work so I spent over an hour and a half on hold and on the phone rescheduling. They tell me to check in online while on the phone. It crashes repeatedly. I can't check in. They say, "that happens, it'll probably be ok". Woke up to find the 2nd flight was delayed due to "lack of crew availability" enough that I'd miss my connection (30 minutes to change terminals, go through security and customs). Another 1.5 hours on hold and taking to support when I hear, "I think I have a solution" just before I get hung up on. Call back, another 45 minutes on hold. Previous agent had left no notes so had to start from scratch. Another hour and 45 on the phone. Only flights they could offer involved a 5 hour layover, get into LAX (not my destination) atfter 10pm, then find one of their agents to geta voucher for a hotel (they won't issue vouchers until you land), get to hotel, get about 4 hours sleep, catch a 6am flight to my destination. I gave up and cancelled. Never got to take my trip but spent well over 4 hours on their website and in the phone trying to sort out non-weather, fully in their control problems.
Don’t actually know how this flight would have been since we missed it.
It was swiss air flight and they were very helpful and kind
My flight cancelled 3 time and rebooked. It was unexpected for me. Otherwise everything is perfect.
Excellent. Wonderful agents from check-in through the end of my flight. I’ll definitely fly them again.
No entertainment - although it was a small plane, short flight. Had to check my small carry on bag which was inconvenient - I DID like that I got text messages as it moved through the cycle of pick up and dispensation at the baggage claim area. It gave me piece of mind to know it was moving along. I've had too many experiences of lost luggage (not with Air Canada) that I always travel light and with a carryon when possible.
The plane was boarding at gate 50 and there was a flight to Toronto at gate 52 making the boarding are chaotic and busy.
Very poor. Flight was cancelled last minute to deploy the plane for another route
The first flight Seattle to Toronto was very poor. My seat was changed. The aircraft was changed. They were having issues with the meals. My second flight from Toronto to Quebec was fine. Short flight still no entertainment. My third flight Quebec to Montreal was very short seats are very uncomfortable, too old and way worn out almost like sitting on a bench. My last flight Montreal to Seattle was fine. Finally, they had some entertainment. Proper food was offered as advertised flight staff was accommodating and friendly, but once again, the aircraft seats are hard like benches.
This time my experience was superior! Much better and improved from after the COVID-19. I hope they maintain the same. Earlier, service (specially crew attitude) was awful and sometime rude, but this time, crew was very welcoming, respectful and ready to serve. I will definitely repeat :-)
I think Air Canada is the only airline I've flown where they don't give you at least a free cookie.
Fruit and cheese platter was dubious quality. The edges of the cheese pieces were dried, plastic looking. Old.