Pros: "Very efficient boarding and great crew!!"
Cons: "Check in and getting boarding passes"
Pros: "Crew friendly"
Cons: "No entertainment option for longer flight?"
Pros: "Not much, other than it got us to our destination about 15 minutes ahead of schedule"
Cons: "The food on WestJet is atrocious when you purchase Plus seats. If you are on a flight less than 2.5 hrs you get cookies or pretzels and poor wine. If you are on a flight over 2.5 hrs you get some hot in a box. I had an egg and bacon fajita. The fajita was like warm cardboard."
Pros: "Easy and quick boarding, on-time flight, friendly cabin crew"
Pros: "comfortable seats, wifi entertainment"
Cons: "Unable to upgrade delta flight because it was a westjet code share flight, westjet unable to upgrade delta flight because it was to be done on delta servers. I was finally able to upgrade at the delta check-in counter for a higher fee than usual (ontop of the perfered seat upgrade I already paid for). I waited 1.5hrs after takeoff before I called staff for a drink. Over 2hrs before they officially started serving main cabin drinks and snacks. There was some turbulence but they could have served people by hand without the cart. They had no problem serving first class before, during and after takeoff."
Pros: "Flight was smooth no problems"
Cons: "Being 40 minutes late Cost to me $234.00"
Cons: "Flight got delayed for over 2 hours"
Cons: "For some reason, the return was in Hamilton not Toronto. Unfortunately, I noticed after I paid. Not sure why the flight wasn't from Toronto."
Cons: "Flight crew was rude"
Cons: "Luggage left behind due to a troubled fire alarm system in the baggage dept of the plane This maintenance issue delayed us 4 hours The ground crew had to push one of their loading tractors out from under the plane after unloading the luggage. Perhaps the PEI airport crew are lacking in maintenance procedures. It's always a little things that get you into trouble and cost lives."
Pros: "Staff was friendly and were up throughout the flight making sure people were okay and asking if they needed water."
Cons: "Seats were uncomfortable, and couldn’t possibly find a comfortable position to sleep. The seats are so close together I couldn’t even fit to lay my head down on the tray. Bathroom was pretty untidy."
Pros: "That I didn’t have to pay extra to check my bike as luggage. The crew and folks who work for west jet were really really friendly and helpful."
Cons: "That my bike didn’t arrive with me on the plane and that it wasn’t trackable once I arrived so I have no idea it’s status. It might interfere with my ability to complete my bike trip as planned, depending on how long it’s delayed."
Pros: "The on board entertainment is very good, just remember to download the westjet connect app."
Cons: "Seats are ok, very cramped together, hard to get in and out of. I had picked plus seats but kayak didn't honor my selection so was forced to sit at the rear of the plane. As for the flight itself, the airliner sells only Coca Cola products, no cash purchases, credit and debit only. No free bag checks,"
Pros: "Flight attendants, movie on board, price"
Cons: "Plane was delayed and the baggage handlers in Denver were Atrocious!! I actually took video I was so shocked!"
Pros: "No hassle boarding and smooth flight. Courteous flight attendants."
Cons: "Wifi capability to watch movies was weak. I in fact paid for wifi on the way to Canada on June 28, but was not able to use the wifi at all. It could have been my laptops browser issue. All and all, great flight."
Pros: "The plane was clean, comfortable and the staff were good."
Cons: "WestJet was 30 minutes late to board. Also, if you're going Int'l during a peak moment, give yourself at least 2 hours to process your entry. It's crazy how many people are going thru JFK."
Pros: "On bird staff"
Cons: "Pay for WiFi"
Pros: "Haven't taken it yet"
Cons: "Well I'm not on the plane yet cause you left.me stuck in Vancouver"
Pros: "I'm trying real hard not to give WestJet a hard time but my seatmate had genuine mobility issues and the walk to the gate AND out to the plane which was unusually far from the terminal...little help here folks!"
Pros: "Flight crew very friendly."
Cons: "Entertainment app. is terrible, movies really old."
Pros: "Flight was on time, newer 737"
Cons: "Yellowknife security was extremely slow - almost to the point of causing flight delays. I usually get to the airport early but this time I was on a flight arriving slightly late in Yellowknife so had a tight connection and ended up at the back of a huge lineup."
Pros: "Seats. Great crew members"
Cons: "Having to pay for everything"
Pros: "very nice staff. comfortable seats"
Cons: "no ice for drinks. would have preferred in flight entertainment on seat backs"
Cons: "Lots of delays on both flights. Expensive in flight meal options. Even in flight entertainment was with payment only."
Pros: "When I stepped onto the plane, there was someone there to greet you. That was nice."
Pros: "I really enjoyed my Canadian Vacation. Everyone was nice and being from the islands it was really a Wonderful and Cold Experience. I never dreamed I would go skiing"
Cons: "Cleaning snow off my rental. Other than that it was Amazing"
Pros: "The pilot was awesome and the crew."
Pros: "The boarding process wasn't to bad"
Cons: "The crew did not ask if we wanted a snack. I had cranberry juice and thencupnwas barely full. Crew did not ask if I wanted a snack or even offer d a snack. . Yet the people behind me was asked if they wanted a snack. Rude ."
Pros: "very amusing male steward! (welcome to westjet flight xxx to cancun!")"
Cons: "well, someday i hope to be able to experience "first class!" travel, but all in all, quite adequate! i always try to fly westjet in canada."
Pros: "The professionalism of the crew and the spacious plane."
Cons: "Snack was very minimal with no selection or option to purchase more."
Pros: "I got off in Edmonton changed gates, and was back on the plane for the last leg of my journey home. Staff again were very helpful! Thanks again WestJet! Christine S North Vancouver"
Pros: "Flight was on time."
Cons: "Seating was very cramped, uncomfortable."
Pros: "Safe and peaceful flight"
Cons: "A little bit late"
Pros: "Decent selection of movies."
Cons: "No meal included in 7hrs oversea trip. They had 3 services - two snacks and one coffee only.othereise, food was for purchase only. No checked luggage included."
Pros: "Crew was great. Flight was on time."
Cons: "This older plane had tiny seats in the seat backs. My phone screen was bigger. Thought we might get a meal on a flight of this length and at this time of day."
Pros: "It was a good flight. Comfortable and on time."
Cons: "I rated food low as there wasn't any nor did I expect it. No problem."
Pros: "The staff with West Jet are extremely helpful and friendly. I wish the American carriers would take lessons from them."
Pros: "Fight left on time, crew was friendly, entertainment system worked."
Cons: "Cramped seats made worse by reclining passengers seated in front of me. Couldn't pre-order my meal even though I tried 24 hrs before ( 2 days is apparently the requirement)."
Pros: "Comfortable newish aircraft. No entertainement, but it is ok for a short flight; same with food."
Cons: "They misplaced my luggage, I received it about 36 hours later. Most important: they never called me for updates (contrary to their own information sheet). I had to call several times; their online follow-up is badly set up, too."
Cons: "Old 737-700, AC didn't work, no Westjet connect just the small screens that don't work very well and seats were very cramped. Sat on Tarmac for 45 min in 95 degree heat and AC was not working"
Pros: "Amazing crew who made us feel very comfortable as we traveled with our 9month old daughter. Westjet stands out because of their commitment to service"
Cons: "1+ hour before we took off after getting on the plane. 1+ hour before we got off the plane after landing."
Cons: "We had a connecting flight through Toronto to Vancouver. First the flight was deleted from Charlotte resulting in a missed connection. In Toronto the WestJet agent directed us back to the Departure counter which required us to go back through security. There was three gate changes and the flight to Vancouver was late. Our transit to the hotel was closed resulting in an extra expense with taxi fares. Not a good experience overall."
Pros: "The crew and staff as a whole were very accommodating"
Cons: "Nothing to be honest was a great experience"
Pros: "We were boarding with one person in a wheelchair. They were extremely helpful and understanding."
Cons: "All was perfect"
Pros: "Crew was friendly and polite"
Cons: "Poor oversight by gate staff on limited carry-on luggage space caused departure delay, easily avoided for next time."
Pros: "Everything else"
Cons: "Was cold on plane"
Pros: "Absolutely nothing."
Cons: "Overhead bin storage too small for 70% of passengers. Crew had an attitude that was not pleasant"
Pros: "Slightly frayed due to weather- we were kept up to date"
Pros: "Flight was not overbooked Flight left early & arrived early No delays from AC"
Cons: "given that Air Canada's computer had crashed and flights were cancelled (including our own), the lack of information was astounding. Why, e.g., didn't anyone go along the queue handing out numbers so people could get food then reclaim their place in line? Why weren't we told, ditto, how long this mess would take to clear up? why weren't we offered o/n stays, etc, etc. Could have done an awful lot better if some manager had spent two minutes thinking!!"
Pros: "Take off and landing smooth and relatively smooth in between."
Cons: "6 hour flight no food included. Came by twice for beverages. No entertainment. Probably the first time in 10 years I've been on a flight without any screens for entertainment. Goes without saying, no USB plug in."
Cons: "Flight left two hours late and provided difficulty in Toronto"
Cons: "delayed by 5 hours"
Cons: "Flight was delayed My wife and I got separate seats Screen and audio on the entertainment system didn't work"
Pros: "I liked how the crew was helpful and wanted to help everyone with their luggage. they didn’t disturb me in my sleep and didn’t walked around a lot. The flight timing was on time and it landed on time as well so that was very satisfying."
Cons: "I didn’t like the sitting of the airplane. It looks more like sitting in a local bus and its not very spacious. On an average these days most people in Canada are tall and above the height of 5’7 feet. I didn’t like how seats are small and have less space for legs and plus the next person to me keep disturbing me cuz he was as tall as me and we both hardly fit in the seat. I am only 6 feet and slim and still had issues. I mean for domestic flight that’s only two hours I can manage sitting in a uncomfortable position but if it was a long flight then i would definitely not be happy and won’t fly with Air Canada again."
Pros: "flight attendants were very nice"
Cons: "not even peanuts! seats seemed even more crammed together than usual"
Cons: "A bit cold on the flights and the first two legs of the flight you had pay for blankets."
Cons: "Limited luggage space"
Pros: "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
Pros: "Everything I will definately be back"
Pros: "Crew responsive to service requests. Was able to select an exit row seat upon checkin online. Enough room for carry-on luggage to be stowed Check in helped us get to flight on time despite many customers."
Cons: "Limited selection of on-board food (Many items in the menu were not available)"
Pros: "No wasted time, they load you up and get you where you want to be."
Cons: "Be sure to gate check anything larger than a small backpack or purse. There is little room on board for carry-on's"
Cons: "No room. Cramped, impossible to sleep on an overseas flight"
Cons: "Delayed, missed connection"
Cons: "Flight was cancelled due to weather where the arriving plane was coming from. Apparently no other planes or crew were available to fill in. Interestingly, my daughter in Minneapolis knew before we did that our flight was cancelled. Poor communication. My son who was traveling with me was able to get help from Fatima on the "white phone". She got us to Winnipeg on a midnight flight and we then booked a $1400 Delta flight to Minneapolis from there. We needed to be there by 10 am to attend the legal adoption ceremony of my daughter's infant son. It was very close but we made it. Sorry to say but flying is no longer a pleasurable, exciting experience. Janet Davis"
Pros: "plenty of room, media player, wifi, nice selection of snacks and meals."
Cons: "Party of 7, all split up in different seats. Aircanada was completely useless to help us out Big discussion on the plane with other passengers. Flight was delayed, lost our connection. 10 hours at toronto airport."
Cons: "Big delay, causing me to miss my connecting flight."
Pros: "Crew was friendly and empathetic. Was not their fault for the delay."
Cons: "First plane that was after a 4 hour layover broke down. Took over an additional 9 hours to get a new plane. And all we were given was a voucher for a discount on a Canada Air trip and headphones."
Cons: "Why not board front to rear. It would save mega aisle clog during boarding!"
Pros: "The crew were helpful and professional."
Cons: "The options for movies and music for the inflight entertainment were not that good. The AirCanada app for mobile devices was not as user-friendly as I expected it to be."
Pros: "Staff were good, probably doing the best they could with what they had to work with."
Cons: "I'm 6'4" and a Air Canada Rouge 737 isn't built for guys/girls like me. Give us a bit more legroom!"
Pros: "We were eventually given meal vouchers. We also ended up staying an extra night on their coin since we had to miss our connecting flight.We were treated fairly but slowly. We would have had an eight hour transit in Vancouver but with the new flights there was one hour connection. With the replacement flight also late our luggage did not make it and we were not informed until we reached Australia."
Cons: "There were little babies and young children waiting with their parents to board this flight. Would have liked more consideration for them but the little ones all behaved so well! Updates were slow and then we had to pick up our luggage and wait in an area where there were no seats so we had to sit on the hard floor (or stand) for a long time."
Pros: "Service was amazing. Flight was intime and they helped me with my luggages to be transferd directly to the last country eventhough they are two seperate booking"
Pros: "One flight attendant in particular stood out to me. She was extremely friendly and pleasant the whole flight. Flying is not always the easiest experience, especially during a 12 hour journey. Her positive attitiude definitely made it more bearable. Excellent customer service!"
Cons: "Certain members of crew did not offer the best flying experience. Ranged from being rude and curt with customers, and not being friendly and accommodating - need an attitude adjustment."
Pros: "Patient staff while I made my decision whether to board Flight or skip it"
Cons: "Flight delayed and re routed to a different airport"
Pros: "Alles goed"
Pros: "There was enough room to stretch out a little."
Cons: "That there was a secondary charge for everything."
Cons: "staff did not meet the plane because they were not organized."
Pros: "Short enough flight."
Cons: "Entirely too little leg-room. Crew kept banging my elbow and knee with food cart-didn't really care either."
Pros: "We were served three meals (two full meals and a snack) and free entertainment in individual seat TVs. Cheapest flight from DC to Seoul."
Cons: "Arriving Toronto customs and immigration was so unorganized and frustrating."
Pros: "Personnel were friendly aircraft was clean"
Pros: "Overall, it was a smooth flight and the staff was helpful throughout this long flight."
Cons: "My flight from Munich to Toronto did not have the ability to recharge technology in my seat. It was a 9 hour flight, and this would have been helpful. The flight data would not display in my seat. This would have been nice to have the ability to track our progress. It was displayed i some of the monitors, however not all of them."
Cons: "No entertainment unless you rented one of their iPads"
Pros: "Attendants came around multiple times to help. Great pay menu items. Service desk explained the plane would be full and I should check my bag so I could not stress about finding space in a compartment."
Cons: "Ran out of some pay menu items. one headphone jack was loose and didn't function correctly. Wide attendants are too used to there jobs and just plow through aisles bumping anyone a bit too close to the walkway instead of moving sideways. More concerned with corralling bodies and going through the motions."
Cons: "Delayed baggage took 3 days to get to my home. Flight attendant had assured me that the bag (sports equipment) made the connection which it hadn't."
Cons: "Video screen was not working both times. And was charged for check in bag. $25. I didnt get it why i was charged even after paying $510 for a flight. I did web checking for inbound flight n had to pay $25 again. Not happy with that at all."
Pros: "All of our luggage arrived at our destination in a timely manner. Staff was helpful."
Cons: "Checking in our suitcase took exceptionally long."
Pros: "We arrived to our destination safely"
Cons: "Overbooked flight Switched gates at the last minute before boarding--very confusing. Filthy bathrooms on plane Typical bad airline food; couldn't even break apart dinner roll it was so rubbery. No individual movie screens, had to use your own mobile device and earphones or pay $10 to use an ipad provided by the plane to access in-flight network. Overall very disappointing service. Expected much more from Air Canada."
Pros: "The staff"
Cons: "Plane was way to full like sardines. The middle seat should be empty for Covid !!"
Cons: "Flight turned around after 2 hours, we were delayed 7.5 hours and missed an entire day in Rome. Instead of landing at 8 AM, we landed closer to 4 PM."
Pros: "It was a pretty good flight. Everything was great other than I felt very rushed and felt like I bothered the flight attendant when I asked for sugar with my tea. I tried to ask for a stir stick with my sugar but she had already moved on. The flight was also very cold."
Cons: "The temperature could have been warmer (i had pants and 4 shirts on and still felt cold). I also felt like I was rushed and unable to get all the items I needed with my tea from the female flight attendant."
Pros: "nothing spectacular"
Cons: "paying for wifi to access the "free" movies/TV shows....ridiculous. Miss the good old days when everything was included in the price of a ticket. now you have you pay for everything :("
Cons: "Flight be on time, 4 hrs late"
Pros: "The crew was polite"
Cons: "Leaving on time, movie selection and an update on the delay before boarding the plane"
Pros: "The crew was pretty good."
Cons: "Wish they offered better snack options but I’m not complaining"
Pros: "On time departure and arrival"
Cons: "Small plane"
Cons: "Flight was delayed 80 minutes."
Cons: "Staff accomodating wheelchairs people is not really pleasant manner."
Cons: "3 hours of delay due to missing crew to flight the plane"
Cons: "United flight delayed and caused me to have to change my connecting fight. Then that flight was delayed causing an extremely late arrival into Ithaca. Last time I flew United I said NEVER again. After this last delay, I will NEVER fly United again!"
Pros: "Smooth boarding, arrived to destination early and friendly flight attendants"
Pros: "Nice smooth flight."
Cons: "Hard, uncomfortable seats."
Cons: "One and a half hour delay to get in the plane then we were told to sit on the tarmac for another hour. Pilots had no sense of urgency tying to make up any of the time. Flight attendant was extremely rude and condescending."
Pros: "I have always loved flying Lufthansa however we didn't fly Lufthansa, we were on United for both legs of our flight. Like all American opperated airlines they skimp on comfort in order to pack more people on their flight. I hope we are on Lufthansa on our way home at least."
Cons: "We were on United, see above."
Cons: "We left Chicago close to 6 hours late and they didn't bother to put anyones luggage onboard. So we arrive close to 6 hours late and no luggage so we have to wait in line to fill out paperwork to have our luggage located/delivered along with everybody else who had checked baggage. That can not be a cost effective way to run your business"
Pros: "The flight went very smoothly from start to finish"
Pros: "New 737 800 with Wi-Fi and free movie off of the United airlines app."
Pros: "There were some great employees but unfortunately one of the team didn't share their personality"
Cons: "There was one employee or steward who just didn't seem to want to be there did his job but compared to the others was not on the same page of the team"
Pros: "It's a plane and it's a flight"
Cons: "I don't understand the stripped down ticket where I have to check in my carry on and only allowed a personal item. The same exact plane flown by Air NZ allows all passengers a carry-on plus personal item."
Pros: "In flight movie selection from the Delta app was amazing to say the least. I can't remember the last time I watched Aladdin. 120v plugin was really nice to have."
Cons: "Nothing, it was a pleasant experience after we got through SFO security."
Cons: "The gang stalkers that Kayak and United let sit next to me."
Pros: "The crew was great"
Cons: "In a decade of travel I've had three lost bags. Two of which were Air Canada. So I'm going to avoid them."
Pros: "2nd class flight attendants were amazing they felt bad about the Greg situation . So we call ourselves second class as a joke now ."
Cons: "Went to use the bathroom in first class since one bathroom was locked and there was a very long line. He made me feel so uncomfortable and embarrassed me saying this is first class and it's a rule. Very rude horrible service"
Pros: "The seats were somewhat comfortable."
Cons: "Almost nothing was included with the ticket purchase."
Pros: "Empty flight"
Cons: "I got hit really hard with a drink cart, it left a mark☹️️ Then my luggage came on a separate flight."
Pros: "The fact that I actually arrived"
Cons: "Original flight was cancelled. Had a crappy middle seat because the rebooked flight was over booked. New layover time was an hour and a half longer than the original. And THEN, the flight was delayed for 4 HOURS PLUS. different reasons were given for the flight delay each time. Gate staff didn't really seem to care. Horrible horrible experience."
Pros: "Flight attendants very friendly and helpful!"
Cons: "Very rough landing! Thought we were running out of runway. Very abrupt!"
Cons: "There was a 6 hour delay"
Pros: "Left right on time and arrived a few minutes early."
Cons: "United cancelled my flight. Terrible customer service"
Pros: "Everything else was good"
Cons: "The people behind the desk to give you your boarding pass took forever to show..there was no information as to why."
Pros: "Everything went smoothly!"
Pros: "better seats than in the past"
Cons: "flight attendants fighting with a passenger"
Pros: "They moved me to a seat right behind business class with more leg room I got a text message about the delay with reason and time. the airplane was new."
Cons: "We had a delay because of some other planes"
Cons: "They would not honor their refund policy with proper documentation submitted four weeks in advance."
Cons: "When I am flying across the country I expect that the movies should be included. If you're going to charge for it the prices of tickets need to come down since it used to be included."
Pros: "the plane was on time, smooth take off and landing, crew was efficient and friendly. it was great !"
Pros: "I was pleasantly surprised when they announced those with large carry ons could get tagged and pick up at final destination."
Cons: "The distance between arriving gates and departure."
Pros: "Take off and landing and overall flight was great. Flight crew were very friendly."
Cons: "Flight delay"
Pros: "Staff was very nice. Clean cabin."
Cons: "Very difficult to make selection on the video tv systems. The breakfast was just a microwaved sandwich with weird cheese and 1 thin slice of processed turkey, that's it?"
Cons: "Ground staff was racist. Standards vary depending the color."
Pros: "Crew was great and quiet flight"
Cons: "No wifi or video system on plane"
Cons: "At least one check-in baggage should be free for the price."
Pros: "Due to operations, maintenance, crew arriving late (the excuses kept changing) our flight was 2 hours and 15 minutes delayed! I understand things happen, however, I've flown in Delta and when they had delays they brought complimentary snacks and drinks for us at the gate. United did nothing but give excuses, changing reasons for the delay. The flight was 2 hours late, which would push us from breakfast to lunch yet they provided no extra food! They gave us direct tv instead."
Cons: "Very delayed. Poor compensation. Poor explaination. They just didn't manage the situation well, customer satisfaction should be their first goal and they didn't seem to care. Fortunately for them, we were all a patient good natured group of passengers, but now that I think it over, we WERE mishandled and we should have been more upset"
Pros: "Got there."
Cons: "Small, cramped seating. Outdoor jetway upon arrival."
Pros: "Quick and smooth flight and we arrived early!"