Pros: "Everything was clean and new feeling"
Cons: "Food on offer was uninspiring."
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Pros: "The crew was friendly, the seats were comfortable, no complaints about the flight."
Cons: "We got to the gate and I had to use the bathroom, we waited for the jet bridge to be place but there was a malfunction. I had to get up despite the plane not parked at the gate."
Pros: "the crew was amazing and the seats were awesome"
Cons: "on this trip nothing"
Cons: "We stay stuck in PVR"
Cons: "you didn't respond and we were unable to take the flight."
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Pros: "Not expecting high end services but not even mediocre service was done."
Cons: "Flight was delayed 2+ hrs, unorganized, seats uncomfortable, over crowded. Almost missed my layover flight."
Cons: "It was OK, no big issues or concerns."
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Pros: "Great service and on time flight. Got a good comfortable seat with nice leg room."
Cons: "Flight delayed because the crew arrived late the night before. This created a chain of events that got me to Newark 7 hrs later than scheduled."
Pros: "SJU counter crew, in flight crew and flight was SUPER on time!!!"
Cons: "Nothing wrong."
Pros: "On time"
Cons: "Flight attendant had some attitude as if they were not enjoying their work."
Pros: "New onboard entertainment"
Pros: "The crew are always excellent."
Cons: "The comfort is horrible. Airline companies keep shrinking the seats and charging more. Also they keep serving less food. And flight changes."
Pros: "Crew was very helpful and attentive"
Cons: "The 4 hour delay."
Cons: "Flight was delayed and was too late to make connection. Had to rebook and now getting home much later than anticipated"
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Cons: "My screen was not responsive most of the time"
Pros: "Í like al the fligth ."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Pros: "Arrived 30 minutes early"
Cons: "We had to wait 40 minutes in the runway before parking at the gate."
Pros: "I like it was fast and smooth"
Cons: "Not too much space in the plane"
Pros: "That I arrived at my destination"
Pros: "We were on time. Traveled safely. Uneventful."
Cons: "Comfort is in the past... seats are uncomfortable. No space. we are always crammed in like sardines. Seats were in poor condition and did not appear clean. Video equipment at my seat did not work. Did not seem to have enough crew. . . took forever to get the limited service - - crew seemed complacent - no enjoyment in their jobs - doing what they always do. Having enjoyed five years with Delta - I enjoyed my job and the people. No one seems to like their job now. Shame. Takes even more fun out of flying these days. It's a job - more people - more coffee - more sodas.... Don't LIKE it. . . give someone else the chance to fill that position. Flying Should be Fun. . . it's special!! every time."
Pros: "Ok time flight"
Cons: "Entertainment system did not work in all stops"
Pros: "He crew. They were helpful and friendly"
Cons: "The delay and the plane was old"
Pros: "Large plane, and helpful crew."
Cons: "Not much."
Cons: "The flight attendant was arrogant. This is her job... just for $$$"
Pros: "The Crew was nice ."
Cons: "They displayed for three hours something on TV, but the entire plane had no sound. When asked the crew will tell you to listen on channel 13 or 14. I told them there was no sound. I was sitting in First Class and went to check with a friend that was way back in Economy, same thing. So i told the that to the crewmember who just told me, sorry nothing I can do about. Which I can understand. What I don't understand is why they continued displaying a mute TV set for three hours. Why not just shut it off? BTW, my daughter flew from LA to Boston that same day and exactly the same thing happened on her plane."
Cons: "Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again"
Cons: "I traveled with this carry on for numerous flights and for the last three legs of this trip w/of having to check it. For some reason they made me check it. because I had to spend time at the baggage claim carousels I almost missed the last train of the night back home. Fortunately all is fine, but it caused unnecessary stress."
Pros: "I had a great experience overall. I don't give 5 stars because there is always room for improvement no matter how good your service is."
Cons: "Size of the snacks"
Pros: "New plane, great entertainment. Good service! Clean plane ."
Cons: "20 min delay at Dallas International"
Pros: "It was great."
Cons: "Everything was good."
Cons: "My stroller was taken right before boarding (as expected), when it was returned after the flight it was broken. We were delayed when leaving PR, after a slow boarding process. Then delayed once more when arriving."
Pros: "Todo estubo muy bien"
Pros: "Easy booking, Great prices"
Cons: "Arrived to the airport as suggested based on my departure time; only to find out that my flight was going to be delayed. Delays happen, i understand; however this delay impacted me catching my next connecting flight. There were no attendant at the designated gates to help me in Puerto Rico and calling directly was a nightmare. Never made it to Miami or to lax. Instead I was put on an even longer flight, San Juan to Philadelphia."
Pros: "My experience with American Airlines was horrible I was on flight 1357 and me and my husband started boarding the plane my husband stopped so put the bag in his seat the flight attendant Sonya #695655 taliago Portuguese was very nasty rude and disrespectful and came off very racist she told my husband to sit down and move out the house as he was placed in his bag on top of his seat then when my husband told her he was placing his bag up over the seats she asked to see his pass his boarding pass then he told her he just wanted to put his bag up over the other seat because there was no more bathroom over his seat she argue with my husband after my husband left the situation alone she then comes in with another flight attendant who was more Ruder than her it was a 20-minute delay with the both of them yelling at us and threatening to kick us off the plane then didn't offer us any drinks or snacks she kept giving my huaband nasty looks the whole 4hours she was very racist and I would never take American Airlines again experience was horrible"
Cons: "This is my first time flying American Airlines and my last time I'm a human being I am African American and Puerto Rican and just because of the color of my skin I was going to get put off the plane bad experience"
Pros: "The videos"
Cons: "Seats are small"
Pros: "Yes for thé seat"
Cons: "Bene avisé for thé Velay and ont at thé airport 6hrs lost"
Pros: "We (my wife and I) are able to sear together in a two-seat configuration."
Cons: "Seat space and even worse when people in front of us move the seat back...I, as a rule, do not want to bother those behind so, as a rule I do not move my seat from the upright position.."
Cons: "Lots of time waiting to disembark. Some free snacks would be nice to."
Pros: "Affordable and on time"
Cons: "Bizarre cabin crew announcements and chaotic boarding"
Pros: "Crew was reasonable, seats not great."
Pros: "The crew on the actual flight was excellent."
Cons: "The staff at the Toronto airport was rude The baggage policy was unclear and they had trouble answering our questions. We could have saved a good amount of money if the baggage policy was more clear and the staff could explain it. Using the term "Economy" for all flight categories is not helpful."
Pros: "We were upgraded to premium economy for free at check-in. The crew was very kind"
Cons: "We did not enjoy the entertaining system as the headphones were not complementary. The food was quite okay but quantity was sparce and no cheese provided. Also service was slow. Drinks were served 10 minutes after meal ☹️"
Pros: "Crew is nice."
Cons: "Had to wait 15 mins because our gate was in use. Seats are old and hard."
Pros: "I liked having an empty seat next to me?"
Cons: "As a big guy, the person in front of my was reclining, and literally dug into my knees. I'm 6'3" so I'm not like abnormally large, but yeah. If there was someone sitting next to me this flight would have been absolutely horrendous. Also, no radio? No TV, what is this? the 80s? Earlier?"
Pros: "Quick flight"
Cons: "More leg room"
Cons: "As wheelchair handicapped female why put me in a window seat? near constantly screeming and crying and unruly children? Most unhappy and stressful experience..."
Cons: "Difficulties to going out of the airplane"
Pros: "Nice crew. Nice flying."
Cons: "No entertainment"
Pros: "Clean modern plane. Nice crew."
Cons: "Seats were far too narrow. Couldn't sit back without overlapping shoulders."
Cons: "No entertainment, staff rude... i do not recommend flying with air transat to Puerto Rico"
Cons: "Paid in advance (6 months!!) for a seat with more space for legs Got a regular seat instead With no explanation or reimbursement... very disappointed!"
Cons: "Stroller was not at the gate. We had a connecting flight. Had to go out and check in again to collect the stroller."
Pros: "Contrary to some reviews, I had an excellent experience with Air Transat. I would highly recommend."
Cons: "Thought they were a well oiled machine."
Cons: "Had to pay 100$ for an extra bag because I was 4kg over weight then also had to transfer my bags myself during my layover. There was no entertainment on a long haul flight from London to Toronto. And zero space on the lonhaul flight. The least space on a plane I’ve ever had and I fly almost every week. I will never fly air transat again unless absolutely necessary."
Cons: "2 hour delay with very little communication as to why. Plane was way too big for a short domestic flight (boarding and departure took longer than the flight itself). Parked at far end of the airport so 15+ mins walk to arrivals. All around one of the worst flight experiences I’ve had in years!"
Pros: "The flight was brief."
Cons: "Cramped, very poor landing, insufficient information as to how to get to the flight with my luggage. I couldn’t find my luggage at the other end."
Pros: "Entertainment system worked this time."
Cons: "Departure delay. Delay on receiving luggage. Aircraft is not so clean."
Pros: "Crew professional despite longest flight of my life"
Cons: "The personal screens weren’t working, not even the USB chargers! We knew right away upon boarding but crew likely lied to us telling us they would come on above 10,000ft. They never did, electrical problem apparently. Unacceptable on a transatlantic flight. To add insult to injury some teenager got separated from his parents in the confusing Rome terminal, likely in the bathroom. Was 30 minutes late boarding and because his suitcase was on board we couldn’t leave until they found him or his bag. We therefore missed our takeoff window and left 70 minutes late! So a 9 Hour flight with no infotainment or WiFi or charging became a 10 Hour flight from hell with terrible food to boot."
Pros: "Awesome flight and service"
Pros: "Loved the efficiency and speed of booking my flight"
Pros: "The food is excellent, the entertainment contains newest movies."
Cons: "The seats are somewhat small, and there was no way to do the check in online which meant we had to wait in line to do the check in at the airport. It was fast though"
Pros: "Lunch was good-Other food was basic-eg cold meats with an artichoke with some large pasterie?-no real fresh food"
Cons: "Seat doesn't recline sufficiently to allow comfortable flight"
Pros: "Clean new plane"
Cons: "Flights were grounded due to high winds, then AT had problems replacing crews coming to the end of their max duty hours. Flight scheduled to depart 6pm. Flights were grounded until 7pm. It took AT another 4hrs to find new pilots and board. We could have driven to Montreal faster!"
Pros: "The crew were professional and helpful. Most impressive! It was clear that they genuinely cared about the comfort of the passengers."
Pros: "Staff was super nice"
Cons: "Too small"
Pros: "We had a issue at boarding and nobody could help Nobody is in charge, they use this technique to avoid helping anyone. You go from manager to manager and they claim tht the person who could have helped is not here and you can t reach her on the phone either So they didn t help us! Pathetic technique. After the scandal in Ottawa. I am not surprised this airline has such a bad reputation. I don t recommend it. Also blankets and headsets cost 9 dollars each. Thanks for putting strong AC!!!"
Pros: "I already commended your crew member Trieste, for her outstanding help and consideration."
Pros: "Staff was amazing. We were delayed in Rome but our connecting flight to Toronto waited for us."
Pros: "It was a mediocre flight, what can I say: minimal leg room, right isle spaces and not nearly enough room to be comfortable. The in flight accommodation was a nice touch. No snacks but free soda/juice/water provided"
Cons: "Nearly zero personal space. The leg room was so minimal for a woman of 5'6 that when the lovely person in front of me reclined I had no choice but to invade the person next to me. There were no snacks provided and overall an uncomfortable experience."
Cons: "Delayed for 90 min"
Pros: "The crew was friendly and helpful, and when we ran into problems they were confident and professional."
Cons: "The plane was an old Airbus 310 with no entertainment systems in the seat backs. Instead, it was equipped with the old-style system where everybody watches the movies on a few screens. The choice of movies was poor: the "feature film" was a nature documentary made by Disney where they gave the animals names and talked about their feelings. The food on the flight was awful. We were told there would be be a choice of chicken, beef, or vegetarian noodles. But apparently there were only 5 chicken meals placed on the plane, so the only non-veg option was the beef. This consisted of 3 small pieces of beef in a gravy, and a pile of mashed potatoes with an unfamiliar texture. It was also oozing some sort of orange fat. Not very appetizing. Due to weather, the flight was unable to land in Montreal, and had to be diverted to Plattsburgh, NY. I don't blame Air Transat for this. We sat on the tarmac for 2.5 hours in Plattsburgh, but at least we had air conditioning, and the crew served us water. (This is better than the planes that were diverted to Ottawa that day.) We were assured by the crew that, while we surely missed our connections (to Toronto in my case), the Air Transat agents were well aware of the situation, and they would rebook us and we would arrive home that night. Upon arrival in Montreal, nobody from Air Transat seemed aware of the situation. I was with ~50 other passengers trying to get to Toronto, and the agents had no idea what to do. They sent us to a gate, and told us there was a flight leaving at 9 pm. (The flight was originally scheduled for 5:45, but, again, I don't blame them for the weather.) When we got to the gate at 8:45, there were no Air Transat agents anywhere. Passengers became agitated, and we tried looking for Air Transat agents at other gates, again with no luck. Some passengers even tried calling the Air Transat call center, but they couldn't get through. There was one Air Transat employee present, but when she saw the group of 50 of us, she hid behind the door to the jetway. (She said she was off duty.) By 9:30, some agents arrived. They were just as confused as us about the flight, and did not know what was going on. In particular, they thought there should be a flight crew present, but they couldn't find any. Eventually, at 10 pm, they announced that the plane would be leaving at 12:30 am for Toronto. Restaurants were closed at this point, of course, but at least a bar was open. By 1:30 am we eventually departed, after waiting for passengers to arrive from Ottawa. I have never seen so many sleeping people on a plane before it even took off. Total transit time from when I boarded in Barcelona to landing in Toronto was 20 hours."
Pros: "Staff in Dublin airport were very helpful helped me with my ETA very pleasant and efficient"
Cons: "Very very disappointed and angered at how our flight was handled after being delayed at no fault of my own my outbound flight was delayed from Dublin we were told our connecting flight would be organized and waiting for us. Upon arrival I was told I had 30mins until my connecting flight took off, stressed, tired and emotional I rushed through the airport and asked a member of staff to help me. This man was helpful he took me past the while queue and took me to the check in desk and told me I would be served asap. This is where my trip took a turn for the worst. Bare in mind I had been awake for 18 hours I was tired and stressed, the lady at the check in desk was snappy, rude and unhelpful. She read my boarding card and told me I would not be getting on the flight, she wrote me a hotel card and a voucher for food and wasn't very helpful. I began to cry and explained my father was already in Toronto waiting for me and she said I would not be flying. Very upset I walked off and started to cry. A few minutes later a lady who I flew with ran over and told me the lady had read my boarding pass wrong and thought I was on the inbound Tel Aviv flight and had wrongly dismissed me, then I was taken to another desk where staff had no clue what time my flight was at even though they had a computer system in front of them. Very very poor communication between staff with little attention paid to my flying details. My case was then taken by staff and my boarding pass then when the staff finally worked out what flight I was going on they asked for my suitcase to which I replied you already took my case and put into onto the conveyor , all staff denied taking my case or boarding pass which lead me to become more stressed that my luggage would be lost in transit and added to my stressful situation. Finally a lady guided us to our gate for our flight without knowing whether we would make the flight or not. After running round numerous air transat gates we found the gate we were supposed to be at even though the screen said the flight was for nice in France. Totally confusing and frustrating! I had the worst experience this day and will definitely not be flying with air transat or recommending it to anyone after the total disorganising and lack of communication between staff who were unhelpful and added to my stress. Bathrooms were also disgraceful, very unclean dirty and messy, no toilet roll and bins were full and messy. My lunch option was no longer available and I had to eat something I didn't want ."
Pros: "Not individual screens on every seat... i am traveling with 2 young kids so they need some entertainment to keep them calm during a 4 hour flight. My kids are in the Kids club... no difference in whatsoever.... no free chips...no nothing.... I bought chocolates and they made me pay for. The cabin AC was way too cold my daughter was freezing. I asked a blanket for her they told me it was $11. 00 O said ok fine. They forgot me after 45 minutes she remembered and she felt bad so she gave the blanket for free."
Pros: "the aircraft was much more comfortable than my seat with WOW air. and the monitor with the entertainment was actually working (was not on WOW air) and I had ear phones which worked with it so I actually could watch it. They gave us free water twice while we were delayed. WOW air charged for their bottle of water!"
Cons: "Most passengers could not take advantage of the entertainment on board. The steward/stewardesses did not come around and offer ear phones even at a price. I pressed a call button to get some water for to take a pill... three times and no one came. I would have gone back to where they were seated and asked personally but the seat belt sign was on... I did not sense there was any tumbulence but who knows. I flew from Paris to Montreal with an hour and a half layover in Montreal so I can connect to a flight to Toronto. Not the airlines fault ... our flight from Lyon was delayed.. but they (WHO the Canadian government) insisted my baggage had to be collected from the Lyon flgiht by myself and re-checked in for the Toronto flight, and thus I had to race across the huge airport to do that. Then I had to go through customs and then security (line ups of about two hundred people and waits of about 20 minutes) . Then I was supposed to catch my connecting flgiht at Gate A67 ... that is the 67th gate of 68 gates at this terminal. By the time I got out of the security line i was hearing the ominous " final boarding call for Air Transat Flight 276 to Toronto"!!!! I am 62 year old semi-fit woman with two bags running the posted "8 minute walk: to that 67th Gate. I made it with three winded young people who similarly were begging the Air Transat staff not to take off without the others of us who were still in the security line but booked on that flght. They waited. Then we could not get clearnance to land in Toronto... and so... we were delayed going to Toronto to... and $30 in parking later... my son got me home. Surely the Montreal Airport needs and "express line" through customs and security for people needing to catch connecting flghts or any flght about to take off! Also the Airport should be providing a trolly or something for passengers who have to board planes in those gates so very far from the security entrance to A gate!!! i am happy to walk it when I was not time pressured but in situations like this one... running could cause someone in poorer health a heart attack."
Pros: "Flights were on time"
Cons: "No space between seats and food could be better when flying over 8 hours."
Pros: "Good efficient crew!"
Cons: "Small seats"
Pros: "booked the flight based on price and we got more than we paid for. We live in Michigan and could have flown from Detroit, but by driving to Toronto we paid literally half of what some others paid who flew from Detroit. Also found a hotel which offered free parking for 10 days (our return flight got in at 9pm so we needed to stay overnight in Toronto anyway. had plenty of legroom (choose the rear with 2-seats across), food was decent."
Cons: "video screens were small and only over the center row of seats, so it was difficult to see."
Pros: "The rest of the journey was fine, and the crew were great."
Cons: "I felt that the Rome airport manager on duty acted punitively towards me. I was admittedly trying to bring a carry on bag that was perhaps just slightly too large. But as soon as she saw me with it, she walked over the agent who was helping me and inserted herself in my check in process. This ended up in 35 minutes of phones between herself and U.S. an Canadian immigration, where I was forced to send travel documents for the whole of the 2014 and asked which countries I travelled to in 2004. She then told me my passport had been declared stolen but that I would be allowed to board my flight. I don't know what the story is, but I guarantee if I hadn't caught her eye by being a bit cheeky with my bag, none of those phone calls would have ensued. It was a deeply upsetting and unecessary experience and I plan to request a formal explanation of how the situation escalated so drastically."
Pros: "Friendly staff, comfortably seated and quality entertainment."
Cons: "Should consider providing meals to children under 12yo first (for coach seating) so that they have choice of meal. My 10 year old daughter was the 3rd last served her meal on this flight when only 1 option was left. She was Ok with it, but likely because she was so hungry by then. I can see how such a situation could have been potentially very stressful for a family..."
Cons: "1 hour delay while sitting inside the plane. No snack nothing to eat"
Cons: "After the family and priority boarding, there was absolutely no organization of which rows would be lining up to board the shuttle to the tarmack. My ticket and my boyfriend's ticket also both read as "Unable to board" and with a few clicks on the computer off to the side, we were fine but got no explanation as to why that occured."
Pros: "bel atterrissage smooth, staff gentils. Vraiment bien."
Cons: "Un peu froid dans l'avion. Je ne filais pas cela n'a pas aidé mais les autres passagers aussi ont mis un manteau."
Pros: "Non-stop Lots of movie choices Two meals/snacks were free On time departure"
Cons: "Unable to confirm return flight online from Paris Seating is just soooooo cramped and uncomfortable"
Pros: "I liked the crew"
Cons: "Almost everything"
Cons: "I ran to the gate from my previous flight, but it turned out this flight had been delayed. The flight boards and United app didn't show that though."
Pros: "Flight landed earlier than scheduled making my connecting flight much easier"
Pros: "Nice big plane, good movies, good overhead storage"
Cons: "Better food"
Pros: "Amazing crew and good seats."
Cons: "In my experience everything was great."
Pros: "Getting home."
Cons: "It was an older airplane. For a long flight from Montreal to San Francisco, a plane with more room would be more humane. People were lined up for the bathrooms most of the trip since could not use the small first class bathroom. If one wanted a meal, it was one you had to pay for. Broken monitor"
Pros: "Crew was nice friendly and helpful."
Cons: "Free food. This was a three hour and 55 minute flight. You could at least give a sandwich. I don’t fly often but, I was with a group of us. I take snacks everywhere I go so I was not humbug it would have been nice."
Pros: "The flight was delayed for more than 4 times, I lost the transport and I will have to spend the night with my brother at the airport."
Cons: "The flight was delayed for more than 4 times, I lost the transport and I will have to spend the night with my brother at the airport."
Pros: "Nice flight!"
Cons: "Huge line to take off at Newark Airport"
Pros: "Clean plane, comfy seats and friendly staff"
Cons: "All was good. Didn’t have any problems."
Pros: "Basically realized that I won’t fly again if it’s not first class ."
Cons: "When the flight attendant was serving the food, he hit my knee with the cart, I got mad of course because it made no sense that he was pushing the car from behind towards he back of a plane. That can’t happen. I can’t “seat back and relax “ if I need to be worried about getting my knee hurt."
Cons: "It took a very long time and multiple stops to get to my destination which should not have taken so long. Also it was extremely expensive for such a difficult itenerary to go from SJU to PVD."
Pros: "Really disatisfied"
Cons: "the poor attempt to help me when they canceled my flight 3 times"
Pros: "Traveling from SJU to GSP, my mom got to the airport in SJU for her 1am flight. To find out it had been canceled. No call or email before hand, the had to wait until 2am to change the flight and get a hotel voucher. After that, next day they board the plane and de-board the plane due to mechanical problems. Another night and just a couple of 10 vouchers. She never received an explanation or recompense for loosing part of her trip in the san juan airport. This is the second time ahe has gone thru this in the same year with United. Awful experinece."
Cons: "No warning for cancelation. No explanation of what is happening and no effort to make it better."
Pros: "Nothing whatsoever"
Cons: "The personnel was very rude. They charged me for my Service Dog which is illegal. Personnel yelled at me for having my service dog with me in the seat. They changed our seats, even though we picked them when buying them for a reason and my boyfriend and I ended up sitting in different lanes. Horrible experience. Landing and take off of the plane felt horrible. They double charged for one service dog. Even though I provided the Dr's note and her service dog tag."
Pros: "The crew Personnel was courtesy and there were friendly."
Cons: "I didn't like the process of me having either laptop or some kind of computer to see the TV set because I can't afford that and that's why I had to be looking side-to-side to watch TV also changing to Gates when I got to Chicago I had to change three gates C24 B6 and B2 it was too much changes in a short time that has to be improved."
Cons: "Boarding. Board by inside seat to outside seat and it'll go much faster."
Pros: "The attention of the captain with the passengers and that we arrived 10 minutes before"
Pros: "The crew were very polite and friendly"
Cons: "The only thing I didn't like was the seat were to small."
Pros: "Good flight"
Pros: "Put us up in the hilton."
Cons: "Told us to run across the airport just to get there and they already shut the doors 20 minutes before the scheduled departure. had to miss another day of work..."
Cons: "The flight attendant was super rude an racist to one of the passengers"
Pros: "Have no trouble boarding and the crew were excellent."
Cons: "Seats are to narrow and the distance from the gate to baggage claim was very long. Everything else was good."
Pros: "Free dish movies provided due to flight delays"
Cons: "Flight delayed over 5 hours."
Pros: "Nothing at all"
Cons: "Layover for every flight, technical problems with plane, boarding & unboarding the plane, uncomfortable, never again"
Cons: "I have never flown United before. This being mg first time attempting to, has lead me to believe that I will never choose united airlines. After boarding my early morning flight from San Juan to Houston, all passangers were seated we were at a stand still for 2hrs before being instructed to depart the plane. We were sent back to the service desk for rerouting. This line was also an hour and 1/2 long . Fortunately I was able to transfer to another airline, but this overral experience with United was horrible."
Pros: "It was quick to checkin but considering we were one of the few flights it should have been that way."
Cons: "No snacks were given to my kids cuz they were sleeping, the plane was freezing took a lil while until someone finally listened to the complaints and turned the heat up. No one was able to give us direction at San Juan airport all information desk were closed. It was a very stressful frustrating time at the airport. We were flying with 2 young kids at 2am and there was no body there to help, anyone we asked question we were given the wrong info not pleased one bit."
Pros: "Even though I change my date of flight everything was good, very good customer service100 percent."
Pros: "It was an over night flight and I usually fall asleep on those, but sometimes I have to wake up due to noises etc. This wasn't the case. Thanks"
Cons: "The flight was delayed and we have to pay for the entertainment what it's that One of flight attendant was getto, saying bad words and unhelpful The guy at the gate unhelpful in other airlines if my family and I have seats away from each other they will help you to be together specially if you have children. In united the guy didn't even bother to look in the system and just told me that that's the only thing he has I asked again and he's told me no because if he help me the flight will be delayed and I laugh and then I said are u serious so I told him that the only thing that he needs to do it's to call the person that has the seat next to my family and ask if he or she can switch seats with me that's all and he just walked away. Very unprofessional most of the staff. I'm a ARMY VETERAN 90% disabled and my wife ssg Ayala active duty the flights that we took on our deployments were smoother than the united airlines flights"
Pros: "Nice flight"
Cons: "Nothing to eat"
Cons: "I was upgraded to first class. This was the first time this has happened to me, and I was excited. I had a great experience there and am grateful for it! The trip was quick, with low turbulence and no air pockets. I felt good. Thanks."
Pros: "I like the boarding process and the confort."
Cons: "My birthday was yesterday, August 22, and we were traveling to Atlanta, and at the San Juan airport the flight to Chicago was delayed so we upgrade to first class because we don have enough time to get birthday diner in the stop in Chicago to Atlanta, so the thing was that they didn't have enough meals for the costumers, they were 2 meals short , my husband couldn't eat so we ask for other options and they only had 2 thing that my husband couldn't eat, because they were horrible. So that brought my husband mad, so it was not enjoyable because every time he tried to do something to feel calm again but they couldn't do anything to help us calm down. They keep telling us that it was her mistake that she miscounted and that they didn't give them enough snacks, we didn't had snacks for the rest of the flight it was stressed full. Tomorrow i have to travel again back to Puerto Rico, and im scared that tomorrow will be a horrible day traveling with United, with no space for being comfortable with no food for 9 hours, im worried that the flight is delayed again and that a lost my flight back home, were my dogs are in a hotel till that night so im scared to have to pay another night for my dogs, and I wouldn't be able to pay it. I hope you could help me to figure something out to make this experience more enjoyable my phone number is 7876440442 Zaimee Esteves and Gian K Cruz"
Pros: "Smooth ride"
Cons: "No drinks or snacks Well think it was only water or orange juice available"
Cons: "I have no complaints so far"
Pros: "The crew members during boarding were sensitive and very urgent in the process."
Cons: "The only delayed flights were the ones fron United, all the other airlines were on time. The attendant was stubborn and made comments not appreciated I lost my connecting flight in Houston and had to stay 8 hour in the airport until 6M Horrible experience"
Cons: "Having to pay for food and WiFi access."
Pros: "Nothing. I'm aprecciate if they call me because we have so many problems with the fly. 787-688-5109"
Cons: "The service was bad. Im never fly again with united air line. Never recommended hider"
Pros: "The crew was excellent and professional."
Pros: "Staff was friendly and professional."
Cons: "The space between the seats, so small. Every time someone next to you needs to get out you have to get up too. So annoying. And the restrooms were not clean."
Cons: "The plane was tiny and the seats were tiny. Could not carry on a bag and it took a long time to get the bag back from having been gate checked."
Pros: "Seats were comfortable, the video entertainment was top notch, bathrooms were very roomy compared to other planes and flight attendants were nice to us. I only want to ride on these style planes from now on. They also were quick to connect the gate bridge which is important to me. I couldnt believe that I actually wanted the flight to be longer to watch more movies."
Cons: "Im not sure when this happened, but in an effort to add another row or two of seats - you are no longer able to put your seat back. It almost feels like you are actually leaning forward in your chair, 4 hours later, it equals the most uncomfortable flight of my entire life. In addition to one measly snack package, no drinks, charging for a movie... conclusion is I will NEVER fly a united flight again. Please Beware flyers, this might only be worth it if your flight is under 1 hour..."
Pros: "Liked that the airline paid the Hotel expense"
Cons: "Flight got cancelled for maintenance reasons but many other airlines did the flights that night"
Pros: "The crew was great. Nice and very polite and was a very nice landing."
Cons: "Delats delays and more delays, also I'm a 6'5 guy who needs his space, very little leg room."
Pros: "Crew , flight and aircraft was good."
Cons: "Checking in was the slowest I have ever seen. If I had not prepaid for luggage and tsa pre approved I'm pretty sure I would have missed my flight. I was there a little less than 2hr before flight. If I ever fly from there again I will be there 3 hrs ahead."