Very kind crew. Vegetarian food better than usual. Prompt take off. Entertainment worked well. Could always do with more room!
Arm rests are too small and too close. No screens, movie selection was very limited and poor. Food is pretty much overpriced cheap convenience store food.
i was not able to take my flight because the information i needed to book my dog correctly was not provided
The on-board crew were professional and friendly and made the trip feel like we were taken care of well. The gate for the flight departure changed three times...not great but not terrible. Considering it was the day of the New Jalisco Cartel mayhem, we can't really complain.
The Turkish was good . I had a problem with air Transat terrible experience for me
It was very good but no tv but the experience was great
Everything was horrible. On the day of my departure, I was denied check-in and boarding because my reservation only showed one of my last names, while my passport contains both. This minor discrepancy could have been easily corrected, but I was informed that no adjustment could be made. As a result, I lost not only my outbound flight but also my return flight and had to purchase a new ticket at a significantly higher cost.
My new suitcase got busted when I arrived at Toronto , two of the wheels are broken and can no longer be used , I am very disappointed over this situation but the flight and service was awesome .
I think as another discount flyer they stepped up the bar. I think they should stay around for awhile
The Air Transat representatives in Punta Cana need serious retraining on Customer Services. Lost luggage claims that goes helplessly unansweree, reps yelling at clients to go behind the red line as the check in line ballooned....
I thought the coffee was excellent! The wait for the luggage was acceptable.. It left and arrived on time. My son found that his device worked very well and he really enjoyed his flight! The stewardess moved him up to the emergency exit and he very much appreciated that!
No dogs! Can we have no dogs in the cabin? Why was there a yappy little dog behind me? Lucky I had ear plugs. Sorry for others without
Smooth flight Staff were courteous and welcoming upon entering and exiting the plane Pilot and crew provided frequent updates Leg space was not pleasant but manageable
West Jet flight was cancelled and I was not notified. I found out when I tried to check in on-line. Spent 4 hours on the phone with West Jet and Just Fly trying to figure what happened.
We booked Premiere (their version of first class) and Premium Economy seats. We boarded an old swoop flight with all coach seating. No benefit to paying higher fare and no apology or reimbursement.
Very friendly crew & the flying was smooth and as efficient as possible. I just found the leg room a little cramped and, unfortunately, the seats in front of us when reclined really cramp you up even more.
WestJet cancelled the flight with Delta. Previous experience with Delta wasn't great. Sat at the tarmac in Omaha with some sort of technical problem so we were delayed for over an hour.
The staff on the WestJet flight were friendly and helpful. The flight was smooth and we arrived 30 minutes ahead of time.
Only thing better would have been a direct flight from Kelowna
The silly breakfast snack and SMALL lunch foodservice was pathetic.
We had originally booked our flight from Punta Cana to London Ontario but our flight from Toronto to London was rescheduled and we would of had a 14 hour layover in Toronto before caughting our flight to London which is unacceptable. So we canceled our flight to London with no compensation and booked Robert Q Airbus from Toronto to London. We are not planning on using Air Canada for any more travel trips. In the last year and a half, Air Canada has rescheduled my flight from Toronto to London 3 times and forced me to cancel the flight and take Robert Q to London to avoid a long layover in Toronto. I received no compensation for the flight which is unacceptable. I'm very disappointed in the way Air Canada always rescheduled my flight from Toronto to London.
Boarding was slow due to airport security. The flight, staff, service and comfort were excellent. A little more complementary meals for 4 hours + flight will go a long way.
My first flight left so late we knew I would miss my connection. Rather than redirecting me then, they made me take a flight to Montreal, then Toronto (there was a flight leaving for Toronto when I was in NYC, no need for me to also go to montreal). Then they gave me a food voucher that did not work (4 places would not accept it). At least they gave me a hotel automatically, even though it was a cheap crappy one. I'm still not home, and it's been over 24 hours. I'm exhausted.
My flight cancelled 3 time and rebooked. It was unexpected for me. Otherwise everything is perfect.
Great experience on this Air Canada flight. Everyone was polite and respectful, even the passengers are very polite.
It was good.. it was an emergency flight as had to get home for.my Mom who was dying. She passed away 5 hours after I got home so thankfully I made it with the help.of Kayak.
We were frustrated about the way they treated us as Star Alliance Gold. No early boarding and we had to argue for priority luggage.
I upgraded to a seat with more legroom, plus the seat next to me was empty, so it was a pretty comfortable flight.
As I was purchasing my tickets, I indicated 3 checked-in luggage, one per ticket, but, as time showed, I had to pay for each suitcase on my way to the final point of destination and then back. If I am not mistaken, 5 or 7 times my original schedule was changed. Also, the final few changes introduced an overnight stay, which I was not planning to do. And I couldn't do anything as I already purchased and arranged my dive trip. Overall, after years of flying by many other companies, Air Canada, as of today, is the worthiest I've ever flown. I wouldn't recommend it to anyone who is relying on a promised schedule and timely arrival/departure. Two plains were broken and had to be replaced/ and the other one had to be fixed while we were on the plane
The lead flight attendant on this flight was excellent.....engaged, positive and helpfull
Do not book with this airline. Flights delayed over 3 hours and no explanation. They keep changing your itinerary every hour.
Awful. Not water, or chargers or space under the seats, the plane was very old and poor maintenance, seats really dirty, sticky, seats pockets with wires pinching your knees. Connection with no announcements, plane departed 1.30 hour earlier for an extra stop to refueling in Trinidad & Tobago. Even that we had a 3 hrs delay, seated in the plane in the runway.
Really bad. Uncommunicated stop in Trinidad & Tobago for refueling. Extra stop added 3 hours of discomfort without allowing off the seat. Not even water, or chargers or boarding groups.
Staff were unfriendly and rude. Was stuck on runway for 2 hours after arrival in Boston.
Horrible service. No communication from the crew as to why a 6 hour delay then cancellation
We waited in an overcrowded bus for over a half hour. It was uncomfortable. It would have been better to have waited in the terminal in a line
The food for sale on board has opportunity for improvement.
I paid extra for a comfortable seat in the second flight, but the plane didn't have those seats, the first one did
The Arajet person who greeted us initially was unhelpful & rude about the mandatory migration form which has to be completed digitally but the systems don’t work properly. The boarding gate was changed twice and initial boarding was delayed. Once on board we we had to wait an hour and a half before take off. It was hot and there was very little room for tall-ish people to fit their knees in. The crew were pleasant but working in a poor situation. The plane was delayed because we were waiting for people from a delayed interconnecting flight. Arajet must have known that before we were asked to board. Better information, decisions & communication were needed.
My seat was broken and the crew had to find me somewhere else to sit. The crew was extremely courteous about this