Pros: "Crew is great!"
Pros: "seats were pretty cramped in economy"
Pros: "Food was great"
Cons: "Smoothly flight"
Cons: "Air Canada changed our seating on day of travel. I had ordered tickets over a month in advance and scheduled seating for my wife and I on our 3 leg flight. Air Canada changed our seating on the 1st and 3rd leg and we were no longer sitting together."
Pros: "Entertainment was good. Ground attendant at LAX was helpful and understanding at least..."
Cons: "Everything else. For starters, I purchased a ticket from LAX to Kiev with a 2 hour stop in Toronto. AIR CANADA never informed me I'll need an eTA and I had to do it under pressure of missing my flight at the airport. Connection was awful as well. My luggage never arrived to Kiev...."
Cons: "Seats next to bathroom row 30 - not good. Delayed 2 hours before departure"
Pros: "A lot of empty seats so room for sleeping and good choice of movies."
Cons: "No information about the delay, no vaucher not excuses. Crew non existent during the flight compared to Asian airlines. Food was so so and not the greatest way to come home."
Pros: "Great plane B 787"
Cons: "Paid online for food and most choices gone Overpriced"
Cons: "2 hour delay because of rain west jet and porter were on time but air canada delayed My seat was apparently broken had a window seat with no one else in my row and then I was placed ina Center seat although other options were open The attendant comes on the air and says they need to manually start the engine one by one because the electric start to make it easy was not working All and all not a pleasant experience at all"
Cons: "The Sandiego flight has a delayed 1.5 hr I lost all my connections I pay insurance I what my money back I lost my meatting and now I’m flying back again"
Pros: "Entertainment. GoGo did not want to work for me at 1 he before arrival."
Cons: "Give me a coupon for food before takeoff or on arrival. Skip the CupofNoodles. After Japan and Shanghai, cup of noodles seem really in bad taste."
Pros: "The crew helped assist me with my mom... she was in a wheelchair and I had our carry on bags. The flight attendants were very nice"
Cons: "The entertainment was very old..... old movies, old shows, I just slept and listened to my own music."
Pros: "Everything went very smoothly with this flight. It boarded on time. The crew were all very friendly. I enjoyed the entertainment selections and found a tv show that I had been wanting to see. I managed to watch 2 episodes and look forward to watching more of the same show on my flight back. I ended up having the 2 seats to myself which was great. Extra legroom. I have no complaints at all."
Cons: "I wasn’t able to check in online and therefore wasn’t able to update with my dietary requirements which meant I couldn’t really eat anything that was given. I was told at the airport that it needs to be submitted 24 hrs before the flight and there was nothing they could do. Really unfair and not on."
Pros: "Cheap air fares"
Cons: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."
Pros: "Good clean flight except that the crew(male) was a bit rude when any request was made!! Very surprising for a Canadian to do so...shud be transferred to domestic flights!!the Indian food served was distasteful"
Pros: "Crew, attitude, entertainment, everything"
Cons: "Crew never respond to the bells"
Cons: "Worst leg room I have ever seen and I fully over 20 + times a year!"
Cons: "No notification of 2 hour delay. Missed connection with 2 wrong rebooking on departed flight. No ticket to clear customs and no Air Canada help to rebook correctly."
Pros: "Most parts of the flight were normal - nothing exceptional or problematic"
Cons: "Extremely dirty planes. Rude staff."
Cons: "Air conditioning too cold. No screen for inflight entertainment Big gap between seat and window prevented resting head for sleep."
Pros: "Not a lot"
Cons: "Poor aircraft, uncomfortable seats, not recommended."
Pros: "Flignt from Honolulu to Vancouver delayed. Return flight also delayed."
Cons: "Flight was delayed both lengths. We have been offered one cup of water and no other drinks on 8 hours flight from Toronto to Budapest! There were no flight attendants asking us if we need anything. We had to wait 1 hour and 20 minutes at Budapest airport for our luggage."
Cons: "I am glad I survived this experience. It was worse than PanAm flights in the 1980s... no TV, basic care ... except PanAm served better food. I was really sorry for the flight crew that they have to serve on this plane."
Pros: "I didn't like anything. This was a major disappointment."
Cons: "It was delayed 2 hours. Also, they announced at the airport that there were no monitors on the plane and we should download the Air Canada Rouge app. The connection at the airport was poor so I couldn't download the app but my friend did but she still couldn't watch anything on the airplane even though we were told we could get the app and get the on plane entertainment. I just couldn't believe that in 2017 there are allowed airplanes in such poor condition in the air. Also, I was traveling with 2 children and the airline didn't accommodate me at all. Many seats were empty and they put me in a full row. I had to sit on the floor for 8 hours so my children could stretch and sleep and the fly attendant didn't even bother to ask how I was doing but they would frequently bumped into my children's feet in the aisle. Also, a passenger's seat behind me fell apart. I could write an essay about this airline. Never again!"
Cons: "They sold my mom's tix. Didn't let her board. She had to buy new ticket!!! For 1200!!! Terrible experience"
Pros: "The process was ridiculous to get booked for a flight that morrow and get to hotel"
Pros: "Great price, easy transitions and connecting flights. No complaints here!"
Pros: "One of our meals was outstanding."
Cons: "One of our meals was horrible. It was a snack but could have been better. Also, after a great meal, attendants never collected garbage until a pax starting doing so & was told to stop. It was a good 2 hours after being served!"
Pros: "- plane had more legroom than the usual - plane left and landed on time, an always welcome outcome for an AC flight - in flight movie selection was good"
Cons: "- plane was overbooked, and boarding took a while - staff only offered drink refreshments (ex. coke, coffee, etc) once, rather than the usual twice. The other time they just came by with water, which the flight attendant accidentally over-poured and spilled some on the middle passenger between me and the attendant. Good thing it was only water... - more turbulence than usual, but out of the control of the pilot"
Pros: "Cabin was clean and got seats I wanted."
Cons: "The entertainment system failed so no movies or any media entire flight"
Pros: "The crew was friendly"
Cons: "Seats are extremely small and cramped. Temperature was too cold during the flight and there wasn't even a fan on so it was the cabin temperature which couldn't be adjusted. In addition No blankets or cushions were provided. The leg room was horrible. I'm only 5'5" and I felt cramped, so I can't imagine how it would feel for someone taller. also, no one checked bags due to the newly imposed fee so everyone crammed their luggage into the overhead compartments and many of us had no room to store our carry-ons and had to put it below our seats, causing even less leg room. the Hawaiian airport also locked out the waiting area for international flights back to Vancouver due to some policy that the area must be locked down until the plane has arrived and everyone is off the plane. Many of us were sitting on the ground outside in the non-air conditioned hallway in front of the stores like homeless people for over 2 hours. Luckily seniors were sitting on wheelchairs and did not have to wait while standing or sitting on the ground. They finally let us in 20 minutes before boarding but really by then it made no difference."
Cons: "Flight was late. The status screens in the Toronto airport depicted incorrect information."
Pros: "The crew was nice and understanding"
Cons: "I was stuck up against the back galley with no armrest on the aisle but that was only the beginning when the guy in front reclined his seat the seat back it was dangerously close to my head. In the event of turbulence it would have been easy to sustain a massive blow to the head from the seat in front of me during a whiplash type motion. The person that approved this seating arrangement should be terminated."
Pros: "Easy flight to DC."
Cons: "First time at Pearson Airport needed some help finding my way around the airport"
Pros: "Crew was very nice"
Pros: "Excellent crew"
Cons: "Economy seating is no longer designed to fit any passenger who is even slightly above average height."
Cons: "Small spaces for legs, dinner taste... No tv screen in the seata back"
Pros: "This was a standard flight..."
Cons: "I was surprised to see that there were no usb chargers, personal video screens or cabin-wide movies on the trans Atlantic portion of the flight."
Cons: "Never made it because of long delay of connection flight. Toronto airport is extremely poorly organized. Huge lines everywhere. Air Canada staff had no idea how to help. Rebooking very slow because 4 out of 5 staff was out for dinner. Air Canada overall: Awful service. Disorganized. Staff lack information."
Cons: "In Toronto they told us that we most likely will miss our flight. Why?? Plenty of time!! No need for miss information. Ground crew not well trained.No boarding pass was given (which is fine). 1 hour wait because of power failure at the airport in Montreal and then we are about to take off and there was an engine failure so we had to come back again . Not good stuff!!!! How would you feel flying again air canada?"
Pros: "Good service, helpful flight attendants."
Cons: "Food was meager and not delicious. Need to download Air Canada app for movies caused some turmoil before the flight."
Pros: "Every thing was on time. I really like booking with kayak...so simple"
Cons: "Air canada doesn't give a snack with your drink...where as west jet does."
Pros: "Direct flight from Toronto to Budapest was awesome"
Cons: "There was no air vent, poor movie entertainment selection and no free alcohol for transatlantic flight"
Cons: "Bread dry and no choice . Fresh fruit would be refreshing"
Cons: "Flight to Columbus cancelled....cheap vouchers for meals"
Pros: "The flight was on time compared to the schedule"
Cons: "Too cold (temperature) No screen but only ipad to rent"
We did not get our luggage yet.
Hi ! When arrived to the airport the reservation from Iberia was not registered in the American Airlines system. They had to do a new reservation in the counter. 1.5 hours later, I was able to board. Don’t understand what happened, caused a lot of stress and almost stayed in Paris if the American Airlines counter team did not intervene.
Flight attendants couldn’t have been nicer
The BA staff at the rear of the plane were extremely helpful and professional. Very unfortunately for me, I had developed a cough prior to flying, and when a couple of passengers complained they handled the situation very professionally and did not make things in any way awkward for me. Would most certainly recommend BA/Iberia to my friends for future travel.
I was not granted access to this flight that I paid in full for due to covid restrictions set forth by Spain. I was told by the airline (American Airlines) that because this was out of my control that I would be refunded. I have spent hours calling both Iberia, American Airlines and kayak to get zero results. I have been scammed by kayak!! This company is fraud!!!!
Pros: "Food was good, lots of great movies to watch during such long flight."
Cons: "Check-in process and seat selection is misguiding and confusing. Boarding was slow and takeoff took place an hour later than scheduled."
Pros: "Nothing at all"
Cons: "Seating, more space, luggage delivery"
Pros: "Crew was very professional and the seats gave legroom. Only drawback was the tray. If a passenger hasza bit of a belly there is no space to move and food is difficult to eat."
Cons: "Tha space for eating is limited. Otherwise overall one of the better airlines for servece and space and entertainment"
Pros: "The food included veal."
Cons: "Departure was 1 hour delayed."
Pros: "The crew was really lovely. They handled a socially challenged passenger with a lot more patience than she probably deserved."
Cons: "I know it's probably not legal to throw passengers out of a moving plane, but I think the flight would have been a lot better without that disruptive lady making multiple scenes. I don't understand how people who behave that way are capable of travel in the first place"
Pros: "helpful crew, fast boarding"
Pros: "I was sitting in primer economy with lots of legroom. It was good service, on- time flight"
Cons: "Even water they gave only for purchase. The flight arrived on time, but there was a long wait for luggage at the Budapest airport"
Pros: "Smooth flight"
Cons: "Food could have been better in board"
Cons: "We had a terrible experience with iberia airlines,working with british airways.We almost missed our fl8ght as they cannot find info about e tickets in the computer(otherwise i had tge print out of our tickets). Truly it was a night mare for our family. But we are really glad that we were able to board in the nick of time and finally home ."
Cons: "It took a very long time to drop bags because there were only three people at the Iberia desks."
Pros: "Boarding, on time"
Cons: "Not much room in seats. Especially if sest in front gets reclined."
Pros: "Entertainment system is great. Lots of new released movies."
Cons: "Boarding is chaotic mixing priority with the rest of passengers."
Pros: "The plane didn’t have coach puls class that I paied for and they gave me an upgrade to business class! Great Surprise!"
Cons: "My USB connector didn’t work"
Pros: "On time, Very professional crew."
Cons: "Could not do online check-in."
Pros: "Nothing in particular"
Cons: "Confusion at boarding gate with different groups being called with no clarity - overpriced for 1 way Trip"
Pros: "surprisingly smooth transition with enough time to make all connections.."
Cons: "wish I would have been informed of imports not allowed but more my bad..."
Pros: "Crew entertainment food."
Cons: "2 hours late. Missed connection in Madrid. Waiting 4 hours for next flight."
Pros: "Shortness of flight"
Cons: "Flight attendant would not help get luggage into overhead. Inattentive for food and drink needs."
Pros: "Attention and FOOD! Although it was a very small brunch it was amazing!"
Pros: "It was nice and cool inside the plane."
Cons: "It was several empty seats available and wasnt offered the those who were crammed in the middle Isles."
Cons: "Delayed flight, no AC, no food service (even to purchase)"
Cons: "My ticket said operated by British Airways so after an hour of standing in line - why there were two agents baffles me-- I was told to go stand in the Iberia one. I went to a kiosk and it didn't recognize my flight, so I finally got ahold of someone. The night before I was unable to check in because their site had crashed, so there was no way for me to know where to go."
Pros: "Hat it was a quick flight."
Cons: "No entertainment, no free beverages or snacks, crushing legroom."
Pros: "Cheap fare"
Cons: "Disorganized boarding and didn't even offer water for free on flight."
Cons: "The flight from Madrid to tel aviv was very crowded, no place to hand bag, the seat wasn't comfortable like in a low cost flight. The was no TV, not even music. To bad"
Cons: "NO HUBO ENTRETENIMIENTO, EL AVION NO LO TENIA. EL PASAJE SE SENTIA INTRANQUILO . Y ESO HACE QUEEL VIAJE RESULTE MUY MOLESTO. ALICIA"
Pros: "Good service. On-time"
Cons: "I got a seat automatically, and I can´t selected a preferred one."
Pros: "Crew was friendly and service was great. Food good and had a great selection of movies. Thanks."
Cons: "I am still waiting for my luggage. It was lost between the flight from Amsterdam to Madrid and a flight from Madrid to San Juan. It is already 1 week."
Pros: "I liked the entertainment, the food and the good service from the ladies and gentlemen"
Pros: "Seats were comfortable"
Cons: "Flight was over two hours delayed; flight attendants mostly ignored economy cabin, closed the curtains and chatted in their little area, and took a really long to respond to calls for attention to get water etc."
Cons: "When I got on the plane there was urine on my seat and no one told me before I sat down. DISGUSTING"
Pros: "Smooth flight, great crew service, excellent movies selection, adequate meal service. Most importantly, no lost or late arriving luggage."
Cons: "Nothing. Everything was excellent."
Pros: "Staff was friendly and corteous. Out of three times I was flown with Iberia I can honestly said the service has improved tremendously. The crew members were polite and always ready to accommodate to your needs."
Cons: "I have to say with all sincerity that my pre travel experience was horrible. Two day before my flight I got an email saying my flight had changed. Over the next 2 days I spend 7 hours on the phone with Vamaya, Iberia and Finnair and no one could seem to help me. The story always changed and I was given crazy false information. I was even told my flight was changed to 8pm on departure date when it actually was leaving at 4:40 pm. I am glad I got to the airport early. I had to to deal with all my problems. In 30 years of travel I have never had an experience so frustration. I would love to speak to someone at Kayak."
Pros: "on time departure"
Cons: "the seats were very cramped, with minimal leg room."
Pros: "All airplane attendants were very helpful and always on the call."
Pros: "Staff, Boarding procedures"
Cons: "I could not check in online. Boarding was a mess. The plane was a mess odvesly old and in poor shape. The food was bad."
Pros: "Good flight, on time everything went as expected."
Cons: "The TV/Entertainment system has no sound in all our row 24CDE & F. flight attendants rebooted them but it did not work. Seems like they were not surprised and this happens frequently."
Cons: "Put in standby, even with reservation. Choppy fight."