Daily cleaning, installation of cabin HEPA filters on flights from Quebec to Nagasaki
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Scores according to KAYAK customer reviews
Cons: "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
Pros: "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
Pros: "Crew was awesome, super attentive and friendly."
Cons: "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
Pros: "Crew was great. Economy premium was definitely worth the extra cost"
Cons: "I wish the flight wasn't 13 hours haha"
Pros: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Cons: "Entertainment - didn't have to many movies I liked. Food was ok."
Pros: "Service Politness of staff"
Cons: "Boarding at the gate Shuttle from gate to plane was too crowded Ascending to aircraft was almost a stampede"
Pros: "Clean and comfortable"
Pros: "Food was amazingly good!"
Cons: "Movie selection was limited"
Pros: "Staff were amazing."
Cons: "Nothing great experience!"
Pros: "crew and food was great"
Cons: "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
Cons: "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
Pros: "All the service was good."
Cons: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Pros: "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."
Pros: "Good food, seats were comfy enough for a 4.5-hr flight."
Cons: "Better Hollywood options for entertainment."
Pros: "Nice once I got on the plane"
Cons: "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
Pros: "Staff are super kind."
Pros: "Good price"
Cons: "Stink in the plane"
Pros: "Attentive and polite staff. Comfortable planes. On time flights."
Cons: "I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process."
Pros: "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
Pros: "The plane was new enough and clean, the food was modest but good, snacks were generous and tasty, but what sets ANA apart is the attentiveness, courtesy, and thoughtfulness of the crew. I used to fly Singapore Airlines often and felt this way about them, but in recent years I’ve noticed a fall off in service. ANA has maintained or even raised their standards of service."
Cons: "The food good but not great. But...it’s airplane food."
Pros: "on time"
Pros: "Services and respectful"
Pros: "Pleasant stewardesses"
Cons: "Expensive lunches, no entertainment unless you pay"
Pros: "NH817 NRT to PNH was one of the best crews ever. Every need was met. Best customer service. NH818 was good too but the attention and attitude was slightly below. Travel Dates: NH817 09/1/2017, NH818 09/04/2017."
Cons: "Very good overall. The entertainment could you a little more choices."
Pros: "They made a special dessart for my niece and her husband for their honeymoon trip."
Cons: "Not realky."
Pros: "Wonderful leg room for the flight, great selection of movies, wonderful staff, food is excellent, bathroom clean and large for airplane. Truly this was a fantastic experience"
Cons: "Nothing, they did run out of my breakfast food choice but the other choice ended up being great so Can't complain...."
Cons: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
Cons: "The weather made the approach at Narita really bumpy, not anyone's fault. I thought the pilot did a very good job landing."
Pros: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Cons: "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."
Pros: "Good staff, good service, good entertainment"
Cons: "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
Pros: "The crew were fantastic and the meals were pretty good"
Cons: "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."
Pros: "Friendly and helpful stewardess"
Cons: "Seats could be more comfortable."
Pros: "The food was excellent and the flight attendants were courteous and thoughtful."
Cons: "I slept through a meal."
Cons: "Flight were shaking badly several times and I feel dizzy"
Pros: "Great service, I'd definitely fly again."
Cons: "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
Pros: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Cons: "There was no Indian or vegetarian food. My wife and my kid had to work with bread and jam only."
Cons: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Pros: "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
Cons: "Not much all good"
Cons: "There was no information about connecting flights before landing."
Cons: "Long security lines"
Pros: "The crew was friendly and the plane on time."
Cons: "I'm 6'6 tall and there wasn't enough room for my legs."
Pros: "Food and service"
Cons: "This was a United Airlines flight. The crew were not very friendly. The seats were uncomfortable."
Pros: "Legroom and cabin ambience"
Pros: "remarkably efficient, outstanding customer service. snacks keep coming as do the beverages. likely the sweetest and most polite staff i have ever met in my life. meals arent great but the desserts are fantastic. (hagen daz ice cream!)"
Cons: "well most planes offer limited space and ana is no exception. but that's just the way it is in economy"
Pros: "The crew onboard was fantastic. The food was pretty good as well"
Cons: "Seat are extremely uncomfortable they are too small"
Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
Pros: "Crew super attentive and pleasant, movie options good, liked plug/outlet,"
Cons: "Seating could’ve been a little better, just not super comfortable for such a long flight"
Pros: "Short flight. We didn’t crash!"
Cons: "My fears of flying would leave!"
Pros: "borden pass hade no gate no."
Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Pros: "I like nothing!!!!!"
Cons: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."
Pros: "Flights were on time."
Cons: "Seats are too small."
Pros: "Crew was professional."
Cons: "AA is rated next to last in being on time. It shows. Seats were uncomfortable. At least the interactive screen in the seat back worked well, and was informative."
Pros: "Crew nice- flight smooth"
Cons: "More leg room"
Pros: "One of the ladies working was very unhappy with life. The other lady was kind and delightful."
Cons: "The air vents did work. So very hot on board. Timing of boarding and landing was great. Some turbulance during flight. Here's the kicker my first fight was delayed and my luggage was stuck in Dallas! My luggage did appear at my house in the middle of the night. Is that a good use of resources?"
Pros: "Did good job"
Cons: "Bigger seats in economy"
Pros: "Seat upgrade."
Cons: "When I made the reservation the code indicated that we would be able to purchase food on the flight. When I asked, the flight attendant said, nope, only choice is a pack of two cookies. We were starving on the 3.5 hour flight."
Pros: "It was 3 hours delayed"
Cons: "Fly in time"
Pros: "Great surprise at the end of a long travel day. New plane, great crew."
Cons: "Flight was late and caused me to miss my flight to Dallas."
Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."
Pros: "Entertainment selection was great. Overall, a very smooth experience."
Cons: "Really only one complaint - the armrest between my seat and my toddler’s seat did not raise up. This meant he could not lay his head on my lap to sleep. Other armrests has this capability. Not sure why they would not all be able to do this."
Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"
Pros: "The precision of bookings thru airlines were right on the spot.."
Cons: "The long lay over.."
Pros: "Unlike previous AA flights, the process was smooth everywhere it mattered. Attendants and crew were friendly, service was prompt, flight was smooth."
Cons: "Everything was great."
Cons: "Neverr made to Chicago due to maintenance issues on 2 separate planes. Missed connection, got a different flight to LaGuardia,, atill dont gave luggage that had been out for delivery since 6/30."
Cons: "Awful boarding and baggage policies"
Pros: "Left on time, service was good."
Cons: "Yes Old planes again. No charging ports no entertainment. The crew was nice but the whole experience of this trip was awful."
Pros: "Food & inflight entertaiment decent."
Cons: "Gate agent claiming carry on bag ro large. Used it 30+ as a carryon with our difficulty. It is 14”x22”. If the concern was too many bages dont bs pasengers about reason they are asked to to check bag."
Pros: "Boarding staff helped me change to a seat that was suited better for my child and I- I was SO grateful. During the flight, flight staff made sure my child was happy/comfortable which meant a lot to me."
Cons: "The normal things- better cushioned seats with some lumbar for those of us with back/nerve issues; a little wider seat options in economy for heavier people or those with lap infants; Honestly I’m reaching because I was just really happy with my flight/plane/crew service."
Cons: "The fact that for an aisle seat in economy I need to pay extra. I feel nickeled and dimed."
Cons: "Delay in Fresno"
Pros: "Crew was very nice."
Cons: "Boarded plane about 45 min prior to scheduled departure. Sat on plane for almost 2 hours waiting for the maintenance log. Made for an extremely long flight! A lot of seat screens did not work."
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Cons: "I asked for water and juice, they just gave me juice"
Pros: "First time flyer with American airlines and the service was impeccable"
Cons: "Nothing to dislike"
Pros: "We arrived safely. We were late but arrived safely. When we had to spend the night en route, the customer service desk was very kind and helpful."
Cons: "Crew was grumpy and very unhelpful Lots of mechanical delays Kept being assured we would make our connections despite leaving late. In the end we had to change our route in order to have a chance at making it to our destination that day. Even that didn’t work though; we had to spend the night in Charlotte."
Pros: "Current movie selections"
Cons: "The seats are cramped. They served the final meal very close to the actual landing. The legroom is not comfortable enough for an average size adult. i asked the attendant at the gate for a seat change but never heard back."
Cons: "Typical Shanghai ground delays"
Cons: "No preliminary information that no meals are included."
Pros: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
Cons: "The seats are so uncomfortable"
Pros: "See above"
Cons: "See above"
Cons: "Having my 5am oneway flight cancelled 3 hrs before flight time resulting in rebooking with layover and tripple the time it would have taken to get to my destination"
Pros: "I like AA because they are honest and kind. I received good value for my money."
Cons: "More options with first class food"
Pros: "Our flight was cancelled"
Cons: "Our flight was cancelled And rescheduled and we were not notified. We missed our flight. The next flight was the following day. We missed a day of vacation and $500 a day hotel fees. We felt we should be reimbursed for our flight but the person we talked to wasn't too helpful."
Pros: "Very efficient boarding, new plane"
Pros: "Like the entertainment selection with the gogo app. Just wish there were power outlets to charge my device while watching. Old plane didnt have any"
Cons: "people suck at boarding and there are too many priority classes (i'm gold)"
Pros: "I had to fly at 11:19pm I had a delay flight leaving at 2:00am . The flight was change from Lima to Miami and from Miami to Chicago not to Dallas"
Pros: "Crew was friendly and hospitable."
Cons: "I didn't like how small the seat was on this flight. I'm used to flying JetBlue and getting extra comfort. Also, my television wasn't working properly. I would start a show and then it would play for a couple minutes then the screen would go out, but the sound still on. This happened with every show I tried. Overall I was disappointed in the new American plane even for just a short flight. I can't imagine flying that for a long distance."
Pros: "On time"
Cons: "Food. Cold breakfast sandwich. Really? Cold bacon and egg."
Airlines flying from Quebec to Nagasaki have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Quebec to Nagasaki
Masks required on board, masks provided on flights from Quebec to Nagasaki
Social distancing seating
Middle seats unavailable to book on flights from Quebec to Nagasaki
Testing for antibodies, testing for symptoms for flights from Quebec to Nagasaki
Waiving of change fees. Search flexible flights from Quebec to Nagasaki