Hi, Even I understand that with Covid 19 things have changed dramatically, I found there was not too many rounds with water. we have to ask the flight attendant for that item. But my overall experience was good. Thank you.
Wis there was more leg room for tall persons like myself.
Cons: "Check in was slow. Boarding was disorganized - half the plane was business class or so-called preferred status. Ground staff were unhelpful"
Pros: "this was the first time I few business class on Copa. It was great!"
Pros: "Great value for price!!! Food was mediocre, but isn’t all airline food mediocre?? Staff was friendly and spoke many different languages to accommodate all of us."
Cons: "Seats seemed a little old and needing replaced. Would have been nice to have a more comfortable seat for an overnight international flight."
Pros: "The crew was friendly, the seat was comfortable."
Pros: "Amezing service"
Cons: "Great airline. Amazing service."
Cons: "Non entertainment system onto 737 ?"
Cons: "My husband received military order and we try to cancel our flight, but was impossible. We just lost 4 tickets"
Pros: "One crew member was not the nicest nor helpful in her communication."
Cons: "Being polite."
Cons: "Flight cancelled, stranded for three days. No number to call, no communication. Still in the middle of it now... no help."
Cons: "Entertainment options like a Movie"
Pros: "The crew was friendly and professional. Boarding was smooth."
Cons: "The only entertainment option is the mini screen every three rows."
Cons: "Food on COPA is terrible."
Cons: "The food wasn't great-- more vegetables/healthier would have been nice. The schedule was terrible-- they wake you up more than 2 hours prior to arrival for a breakfast, then turn the lights off again for an hour. How about breakfast a little later and let us sleep?"
Cons: "food and entertainment, check-in in Rio de Janeiro was awful."
Pros: "Excellent flight. So fast"
Cons: "There should be tv screens on each chair and the choice to choose what we want to watch."
Pros: "Crew was great and boarding easy"
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."
Pros: "On time performance"
Cons: "outdated seats, video system, food"
Pros: "Delicious food, pleasant flight attendants"
Pros: "They serve a meal on most flights."
Cons: "When something goes wrong, like when our flight was oversold, the customer service is deplorable at best."
Pros: "Copa service to asuncion is great like every flight from this airline"
Cons: "It seems that the aircraft is getting full very quick and it feels crowded"
Pros: "Crew are nice people"
Cons: "Not very comfortable and food are not good"
Pros: "Boarding wa son time and smooth"
Cons: "The food was low quality and qith not taste, both flights were really bad. Alao entertainment was poor"
Pros: "The airhostess not very polite..rje pass the food and that's it..i asked for half hour for a coffee and I had to get up and get it myself from them They don't care about the passengers..they just do their routine"
Pros: "The service wheelchair for old people is very good. All time took care at my mom tks."
Pros: "Service, leg room"
Cons: "Wish there were personal TVs"
Pros: "The flight attendants excellent customer services"
Cons: "An item stolen from my luggage"
Pros: "Service was sastisfying"
Pros: "The pilot was great st explaining the flint and not where we were."
Cons: "They forgot my gluten free meal and didn’t tell me until I was on the plane. Can we count on you to feed us? Apparently not. How can an airline forget a meal for a passenger? Especially in such a long flight?"
Pros: "All aspects were good"
Cons: "Flight ght delayed 3 hours; everyone’s connectons lost, ot ready for us in Panama before sSan Jose, had to stay overnight- total disorganization!!!"
Cons: "La comida no es adecuada para un viaje de tantas horas"
Pros: "The flight crew was pleasant and was bilingual which made the flight better"
Cons: "It was a lot of turbulence and the plane dropped drastically during the flight. No one spoke English to explain the searches, reason for change in seats. It was difficult to communicate with staff prior to boarding."
Pros: "The crew was super nice and accommodating"
Cons: "The airline was international, and it was freezing! Also no wifi or outlets to charge your electronics."
Cons: "Worst airline of all time. Booked my flight several months ago. Attempted to check in the day prior to my flight but Copa's website was not working. Website was not working for 7 of the girls I was with either. Arrived to the airport over 2 hours early to ensure time for check in. Was told I no longer had a seat on the flight. Copa over booked the flight by 9 people. Was put on standby and luckily made it onto first leg of flight but they again took my seat away for the next leg of the trip. VERY upset. Will never fly this airline again."
Pros: "After I missed my flight I was greatly helped by a transfer agent named, Ana Raquel. She did everything she could to help me as they arranged to get me on the next flight and as I waited and boarded. The other agent serving at that same desk also helped. I am sorry I did not get her name. No one could have been nicer than Ana was to me."
Cons: "When I arrived in Panama my boarding pass said the flight from Panama to Quito was leaving from Gate 20. I checked with the departure information and did not see Quito on the list. I made the mistake of not checking the time. And therefore waited and waited at gate 20 for the flight to Panama which by that time I had missed. And saw later that the gate had been changed at the last to Gate 24. I thought it would have been nice if Copa could have posted the change at Gate 20 . I would not have missed the flight."
Cons: "Frecuentes retrasos"
Cons: "It took way too long to board"
Pros: "it was a great we had a plesant smooth ride."
Pros: "Food was great!"
Cons: "I don't understand why we go through security and then need to clear out of the gate and go through security all over again. That was strange to me"
Cons: "Not enough smiling from the crew"
Pros: "Nothing. They said I was a no show on Wednesday Miami Panama and cancelled my reservation. They made me go to The airport and didn't even apologize. Unbelievable mistake."
Cons: "The way I was treated"
Pros: "Getting off the plane"
Cons: "Biggest problem was the inappropriate advice given in Sint Maarten by Copa employees about checking bags in Panama. This caused us to have to buy a new piece of luggage to transport something that couldn't be carried through security. Apparently TSA requires additional screening beyond the normal airport security for Tocumen. For Copa employees in Sint Maarten - whose only flights are to Tocument - to not know this is absurd. There was also an incident with duplicate seating that was handled extremely poorly. I was not involved, but it occurred on an adjoining seat. I finally resolved the problem by giving up my seat. Tocumen airport is not an airport that I want to see again. The security - as indicated above - is not up to standard, the flight listings are ridiculous (6 screens all showing the same flight information and never progressing past "M" In the alphabet, way too much duty-free shopping and way too little other signage. It's off my list."
Cons: "Breakfast from SJO- PTY"
Pros: "This is not the first time flying this itinerary. So , my review counts for many trips. The good: crew, on time, short connection time"
Cons: "always the worst food. Sometimes, unedible. A bowl of pasta with one tablespoon of tomato sauce. Another choice was tough beef. I mean, really hard to chew beef."
Pros: "The service by the crew in providing the food and drinks was excellent."
Pros: "The attention at the cointer ii was good."
Cons: "It needs to be more careful in checking the laggers when there are 2 passengers. My laggers were registed with my friend name and hers with my name. And my lagged was pick to be check but it has my friend's mane. So she went down for the chequing no problem,but be careful in the future"
Only breakfast items both had pork which I can’t eat :(
The lady at the boarding to assign us seats was rude and non caring .
Train the employees better
This flight did not happen because Kayak and LATAM systems did not effectively communicate and I could not board the flight on the first leg of my trip.
Pros: "Amazing crew"
Pros: "Nothing as we could not take the flight."
Cons: "Allowing the option to change your ticket date, but failing all debit and credit cards payments offered, actually means that they are not allowing flight changes due to COVID related issues like they say they do. We had to book new tickets with another airline to get home."
Cons: "The flight was full and all seats were taken. It means it was impossible to maintain the required and necessary social distancing."
Cons: "Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line."
Pros: "All good"
Cons: "To drop the bag was very messy"
Cons: "Call for stewards was not working and the temperature of the flight was miserable. Kept asking to reduce the cold and nothing. I had a window seat and there was no way to avoid the air/ac on my face the entire flight. MISERABLE!"
Pros: "On time"
Cons: "Snack option. Plug in for mobile phone"
Pros: "Easy access to entertainment via my phone"
Cons: "Better snacks"
Cons: "No problems during the flight"
Pros: "Nothing. It was a short flight with nothing special to mention."
Cons: "The flight actually leaving on time and not half an hour late."
Pros: "The gate agent refused allow us to board..even though fully paid we were checked in and had boarding passes IN HAND..said there was a problem caused by kiwi sjd fid no honor our ticket. We missed 2 planes, had to find. A hotel in Mexico City and buy new tickets to get home. INSANE"
Cons: "The check-in and boarding process was chaotic. Only one check-in station accepted credit cards to pay for check bags, creating a long delay when the printer broke."
Cons: "Nothing. All excelent"
Cons: "No food just a cookie"
Pros: "No waiting"
Pros: "The flight attendants were nice"
Cons: "The gate people were indifferent, bordering on rude. A bag which I’ve used for hundreds of flights as a carry on “weighed too much” and suddenly required checkin with a charge despite it being a carry on for the first leg. No one could explain to me the difference of the weight in the overhead versus the belly of the plane. I will NEVER fly LATAM again and will make sure that I spend a lot more than $30 for all of my future travels in their region. Too bad that their rules are designed to steal from the customer. I won’t be fooled again."
Pros: "I LIKE EVERYTHING ON THE FLIGHT"
Cons: "Impossibly short connection time to get across the whole airport"
Pros: "Cheap flight, decent service, clean and safe plane overall"
Cons: "Flight was delayed about an hour but no communication from the airline as to why"
Cons: "El vuelo salió a tiempo y en los horarios exactos lo que. o me gusto que me dañaron un bolso y me lo hicieron huecos"
Pros: "Rescheduled on to a different airline."
Pros: "Excellent service and the food is awesome :-) It has one of the youngest fleets in the industry!!! the LATAM Dreamliner feels so smooth! You should really try that aircraft, it has a special pressurization that you won't feel the"
Cons: "Lost my flight after connection with Turkish arrived late and lost my luggage, Latam has no office in Chicago so i had to call, didn't assist me on the phone with changing my flight, sent me to speak with American airlines that was operating the flight, asked for a supervisor on the phone but they declined. Second day at airport i found out they booked me on a three leg flight home at 8 AM althought i was on the phone with them at 1:30 AM and I was never informed about the flight they offered at 8 AM. I ended up paying again for a flight with United the same day."
Pros: "Left on time the next day."
Cons: "Flight was canceled after I had gone through security and was waiting to board. I received an e-mail from Kayak, but no notification from LATAM. No one was at the gate; waited a long time to speak with a representative. They booked me on the next morning flight from JFK, but sent me to a hotel in Long Island - 1 1/2 by bus that was jammed and overheated. Hotel was old, not kept up and food and service bad. Bus driver could not tell me for sure what time we were going to be picked up in the morning - maybe 6:30 AM? I was told. No one at the gate gave me this information either. I was ready at 6:15 AM and the bus was full. I waited for second bus. No breakfast at the hotel. Flight to Santiago was uneventful and crew during the flight were polite."
Pros: "Salida y llegada en tiempo, personal amable."
Cons: "El avión no tenia pantallas para ver peliculas, series, etc durante el vuelo."
Pros: "Seats were very comfortable. This was an overnight flight and the noise was very low."
Cons: "When I got to Miami they had changed my next flight until the next morning. They did not offer me a hotel or anything. I had to wait in line to try to get on a flight to RDU. Then I had to wait in the airport for 12 hours to get a seat."
Pros: "The entertainment was awesome."
Pros: "The inflight meal was delicious. I was not expecting so many choices."
Cons: "Mechanical problems go start. And the crew in Orlando did not keep passengers up to date."
Pros: "Enjoyed my first trip on LATAM."
Cons: "My flight was delayed more than 9 hours, and I do understand the fact that this happens. What I can't understand is LATAM waiting until I arrived to the airport to tell me that it was delayed (instead of calling or sending an email) and told me that it is MY FAULT for not reviewing the website. In addition, at the counter they told us that we didn't need to do a line again for dropping bags in the morning. However, when we arrived the next morning we had to do a 40 minute line. The pain was compounded by a member of the staff yelling at me for asking him to be moved to a quicker line because I could miss my flight. I've always flown on Lan (now Latam) and I've never had this bad experience before. I'm really disappointed!!"
Pros: "The plane was comfortable."
Cons: "The crew boarding the passengers did not seem to know what they were doing. I waited in line for over 30 minutes, which at 1 am in the morning was tough. I had my boarding pass reviewed by 3 different attendants. They did a cursory inspection of my backpack by opening 2 of the 15 pockets."
Pros: "Very friendly staff. Specially crew leader Sandra"
Pros: "They lost my luggage and I still don't have it back. Today is 30-Dec-2016. They also said they can't deliver it to me until at least tomorrow. Calling their customer service line has been generally unhelpful and they don't always give consistent information."
Pros: "This was the last leg of a very long trip. It went great and the whole trip went as planned. Highly recommend LATAm and American."
Pros: "New plane .confort. Reliable company.good prices."
Cons: "Need to check size and weight of the carry on luggage at the register counter in the airport and not before boarding. Create confusion, lost of time. Boarding process is messy. Indications given to board by group number but it is not enforced and it is a real mess .food does not compare well with other companies.lunch is acceptable but snack(sandwich)and light supper are really awfull.entertainment system not a big choice of moovies"
Cons: "Vuelo sobrevendido. Poco serios. Avión súper incómodo... su pitch es vergomzoso"
Pros: "Nice crew, helpful and friendly"
Cons: "Late boarding, no television or personal entertainment options, food was not so good."
Pros: "Friendly and efficient staff . No delays , always on time . Pilot is handsome too"
Cons: "Magazines are in Spanish language mostly :("
Pros: "This was my first time flying on LATAM and I will definitely use them again. Service and crew was very good."
Cons: "The only thing I didn't like about the plane was my seat. I'm a small guy and I felt the seat was a bit tight."
Pros: "Latam accomadated my family when we missed our flight by 24 hours because of the computer malfunction of Delta Airlines so that was super awesome of them."
Pros: "While I had no problem on this flight, my dealings with Latam agents in phone and in person have been horrific. I had to purchase a new ticket and dealing with them was terrible - long hold times for simple questions, incorrect ticketing, lack of empathy or service attitude. Fly Aerolieas instead."
Pros: "the take off and landing were good"
Cons: "Because we didn't know Spanish, we were confused as to which line we should board for the flight. After waiting for 15 minutes in the line, we were told we should have been on another line. there were alot of english-speaking persons on the plane and it would have been good to make announcements in english also."
Cons: "My wifi was not working for the entire trip!"
Pros: "they gave me the special food"
Cons: "Air Canada only offered drinks during the flight. If you do not have a credit card with you, you can not eat anything. the flight was 4 hours and 45 minutes but there was a problem, this detour was an additional 2 hours and 30 We were a total of almost 7 hours inside the plane and without eating any"
Pros: "It arrived on time."
Cons: "The temperature in the cabin was way too cold. People we wearing their jackets and when I mentioned it to the cabin crew member she said a few other people would have to make a similar comment before she could request turning the temperature up. There was also a glitch in the system so that the reading lights for each seat could only be operated by the seat directly in front. The food was very uninspiring and poorly presented. The tea and coffee were awful!!!!!! The choice of movies,etc was very limited. Thank goodness it was a night flight and not too long!"
Pros: "Once on the flight, everything went well."
Cons: "Real nightmare as I had booked YUL-LYS-BRU with Brussels Airlines (SN). YUL-LYS was operated with Air Canada. Came within 4 minutes of missing flight despite being at airport 3 hrs early. SN had not released ticket to Air Canada so they could not check me in. Had to call SN customer service after AC could not check me in, then wait and wait as they had to try to correct the mistake 3x before AC counter could issue boarding passes. Terrible experience going through this with 2 small kids waiting. It’s as if the two airlines’ systems don’t communicate but passenger is responsible for resolving."
Pros: "Every thing expert the food"
Cons: "The food"
Cons: "Lack of communication. Crew was unattentitive and seemed to not know protocol or appear to have things under the control."
Pros: "If there is good weather, everything will run smooth and on time."
Cons: "Be aware of the snow... My flight from YUL (Montreal) to FLL was delayed 4 hours!! The inbound flight was diverted to Toronto just because of ONE inch of snow in Montreal Airport."
Cons: "Was put on a Turkish airlines flight - landed in India 12 hours AFTER scheduled landing. My luggage did not reach India. After numerous calls got only 1 out of 2 of my bags ; 2nd bag still missing 1 week after landing in India WOW"
Pros: "Nice flight, staff"
Cons: "Seats are so hard on the but that it's hurts to the bones for a few days...!! I travel a lot, and this is the only airline/aircraft that this occured. Also even checking in online, and gaving your boarding, they managed to get us to go to the counter to tag our carry ons..."
Cons: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Pros: "The food and service were very good."
Cons: "The entertainment system is a bit outdated and had to be rebooted more than once. But this was only a minor inconvenience."
Pros: "The tvs are awesome! They are new and have touchscreens that are actually well designed and can scroll etc. Resolution and sound are great, so I actually feel like I watched my movie and didn't just look at moving blurs with half the dialogue missing. Also the USB ports are great. And the brownie with the meal was delicious."
Cons: "Only one meal on a >9 hour flight, plus one snack which was an uninspiring-looking rectangle of cold pumpkin loaf (it tasted good, but after 7.5 hours in the air it'd be nice to get something more appealing). Other airlines give two meals. It's ridiculous that Air Canada insists on being so stingy with the food."
Pros: "Comfortable seats, friendly crew."
Cons: "Almost two hours delay each way."
Pros: "Friendly staff, scent collection of media on offer."
Cons: "Size of the seats, baggage fees, insulting attitude of the baggage check in staff in MTL."
Pros: "The gate agents were polite and the boarding was relatively smooth. Food was fine and flight attendants were Excellent!!!"
Cons: "First point of contact was incredibly rude. First she told me she couldn't find my reservation. Once she did, she gave me a lecture about my married name. Next she refused to let me take my carry on bag saying it was too large even though it fit on all flights to Montreal. Once I proved it would fit with the luggage sizer she had moved on to another customer and ignored me for 10 minutes while I stood there even though my boarding passes were printed. When I got to the flight, I found it could have been gate checked but there was no need as the flight was NOT FULL and my bag fit with no problem at all in the overhead bins. In 35 years of flying this was the worst experience I've ever had."
Pros: "Ease of boarding - no long queues. Offer to put hand luggage in the hold with no charge."
Cons: "No movies to watch, they told us to download their app and we would be able to watch movies. Tried to download the app on my phone without success, then tired to download the app on my laptop, again no luck. The staff had no clue how to help me, really old plane."
Pros: "On time,good boarding."
Cons: "Out of food to buy for dinner."
Pros: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Cons: "Everything was great - more selection on the movies/tv would be a plus"
Pros: "They provided a meal, a snack, and plenty of beverages. The crew was pleasant, attentive, and helpful."
Cons: "Our flight was delayed three hours. My flight and one other were the last to leave that night. There were no TVs on this flight. The only way to watch movies was on a smart phone or electronic device through their app. My poor old fashioned dad, didn't bring his phone so he would have just sat there for seven and a half hours if I didn't let him borrow mine. AirCanada's alternative is to rent an iPad from them, just another way for airline companies to get money out of us. The movie choices on their app were bad and older. International flights usually have new movies to so it is less likely passengers have seen them already."
Cons: "Extreme delays on my return flight which made me miss my connection and get rebooked on another flight for the next day. We were delayed on departure, then on the tarmac, then in the air, and finally when getting off the plane. I am glad that I was rebooked and was given a hotel to stay at, but I did not like the way I was treated by Air Canada staff at customs. I passed through customs only to be sent back into Canada after having crossed through security because the staff decided to close. We were told by other staff members that it was up to them to decide when they were done and to talk them. I ran through the whole airport with about 7 other people to make it. Why make us cross through security only to send us back? There was no one there to guide us on what to do. I had to go through the whole thing again the following day only to have my face cream taken away (it is technically cream, not a liquid) and then be detained. None of this happened AT ALL the day before. I'd give more details but it was a complete mess."
Pros: "Boarding was good, but pretty bad flights overall. One of the worst I ever had in my life! The plane seats we had had so little cushion that is was painful to sit. My husband was avoiding touching the back by leaning on his arms and he is great shape, don't think elderly and in pain by himself...Entertainment simply non-existent and food as well... The crew were borderline okay. Plus the plane drove for about 20 minutes at Montreal and about 20 in Chicago before we left and after we landed...Let's say I saw parts of O'Hare in Chicago, I didn't even know existed!!!"
Cons: "Pretty bad flights overall. One of the worst I ever had in my life! The plane seats we had had so little cushion that is was painful to sit. My husband was avoiding touching the back by leaning on his arms and he is great shape, don't think elderly and in pain by himself...Entertainment simply non-existent and food as well... The crew were borderline okay. Plus the plane drove for about 20 minutes at Montreal and about 20 in Chicago before we left and after we landed...Let's say I saw parts of O'Hare in Chicago, I didn't even know existed!!!"
Pros: "Air crew was nice. Pilot nice too."
Cons: "Old plane. Smaller seat size than comparable airlines. Terrible food: a slice of oily cske, served in a plastic sleeve, must be the new low for an international breakfast...no individual tvs on the sets....hello, step into the 21st century.... And the selection available via your iPad or laptop and their wifi was small, and old...we had paid to upgrade our economy tickets to the next level, and we expected more...the size of the upgraded seats was not great and there wa no foot rest to put your feet on, which is a significant help to someone who flies so many hours and can assist with circulation...."
Cons: "Tough to have a long-haul flight without functioning seat-back entertainment. Mine never worked. Asked three times about it - three times the system was "rebooted" - to no avail. I told each subsequent flight attendant that it had already been reset - they just "tried" it again. Very frustrating over the course of several hours. No one ever checked to see whether their re-set actually worked. Also, not sure why the window seats now have an arm rest on the window side of the seat - seriously interferes with passenger comfort when trying to sleep."
Pros: "The flight was no cancel because the weather"
Cons: "Waiting too much after landing in LGA"
Pros: "Decent movie selection on one of my flights"
Cons: "I had booked my Air Canada trip and had a single stop-over while I switched to a different plane. Both of these planes were Air Canada. I Even though I made it through Customs in the shortest time possible, and back through security, I still managed to narrowly make my second flight. They were final-calling my name and actually taking off earlier than expected. Had I been 2 more minutes late, my flight would probably have taken off. I didn't check any bags either, so had I checked one, I don't think I would have made my second flight."
Pros: "friendly pilot"
Cons: "Delayed 25 minutes, and threatened to fly without 15 passengers due to strong headwinds and need to reduce weight. Never heard that one before."
Cons: "One man wanted me to check an empty carry on bag I travel for 10 years with this high quality foldable carry on bag, it is a tight in their test cradle because of the wheels but it does fit. Even a passanger offer me is support telling the agent he was not reasonable after getting the bag in and out 4 times he still wanted me to check the bag in ? After 10 min arguments he said ok put it on the floor ! I could of put 2 of my foldable bag on the top storage if I had 2.... it was a connecting from same airline a much smaller plane which accepeted the bag . Very unpleasant ! Some people like to feel in power."
Cons: "had to pa for poor selection (the cheese "platter" ran out quickly :( )"
Cons: "Air Canada failed to transfer my bag from flight 1 to connecting flight 2. This not only happened to me but to other people traveling on the same connecting flight as well. My bag was delivered later then the promised time, it was also returned damaged. It is now almost one week since I have taken my flight and I am unable to process a claim because they have not updated my file via their Bag Tracer program. It is clear that they still have a lot of work to do to be considered a real commercial air line company"
Pros: "Had a great conversation wih a guy from Switzerland an it really helped to pass the time."
Cons: "I didn't like that they either started boarding too early or we waited a long time to get off the runway as it seemed we were on the plane a long time before we actually left. Also we just received our snack and our drink and as soon as we received them, a stewardess told us to all put our tables up and I do believe that it was because we were descending to land. It seemed like forever before we received our snack and then we're told we couldn't use our tables. I think they should have started the snacks earlier as it was quite a big plane and it probably would take quite a long time to serve everyone and the worst part of it all was that I had asked for a can of pop, so I had to hold my can of pop, my glass pop and try to get my snack out of the package which was not easy at all."
Pros: "Air Canada personnel made sure I made the connecting flight from Paris to Denver through passport control and the repeated safety checks in Montreal. The small aircraft was spacious even in economy."
Cons: "A male flight attendant was unwelcoming when I finally got to the plane (being late was not my fault). Did not want to help looking for a spot for my normal size carry on. When I pointed out one above him, he left my bag there and just walked away. I am 69 years old, 5'1"."
Cons: "previous flight was late so we had to be rebooked. The line was insane with 3 agents. The 3rd said go to the other 2 lines. The second went on break leaving one agent. A manager came down and gave the sorry here is our corporate email speech to two girls in line but left without acknowledging all the rest of us waiting. It was a mess. When I got my ticket she was like here you go without explaining anything or a sorry. When I asked for a few details like am I in a hotel overnight or when do I leave she gave me an eye roll. When I got to the plane after traveling all day and waiting extra hours there was an empty row right in front of me. I tried to lay down but the attendant made me move because I hadn't booked comfort plus even though the flight I booked I would have been in Denver hours ago. Things happen but it's all how you deal with it and air canada does not deal well."
Pros: "-Direct flight -The boarding by sections. Less of a stampede."
Cons: "When I arrived to my seat, the overhead compartment was full. I had no room for my carry-on. I mentioned it to the flight attendant. He just shrugged and told me to put my carry-on under the seat in front of me. So, #1, I guess some people bring more carry-on and the staff lets them. And #2, I guess it wasn't tight enough in those seats and even though I'm over 6 ft, the staff had to make it tighter. Also, when it was time to land, I thought my seat was all the way up. It was not fully all the way up. I was half asleep, and all of sudden, instead of telling me, one of the flight attendant pushed on the button to raise my seat. I would've appreciated him telling me. The landing was delayed, but that's no ones fault at rouge. I am trying to be as objective as I can. Hopefully, when (and if) someone at Air Canada-Rouge reads this, he or she has enough "pull" at the company to ask the proper authorities:"what kind of company are we? Are we a bargain basement flight company that offers just basic flights for extremely low prices? Or are we an average flight company that offer great value for the money the customer pays?" Because, from my perspective as a customer who is at his second experience with Air Canada-Rouge, the feeling that I get from flying with you guys, is that your company offers basic flights that doesn't offer great value for the money. It's more a company that "plays on both fields", taking what suits them, and leaving what doesn't , regardless of their customer. I understand that a company has to make money. It's normal. But, at a certain point, don't you have to think about your customers? To be honest, the only reason I flew with Air Canada-Rouge is that I was stuck with no other choices but to fly with you (schedule, cost, etc.) And I know for a fact that I'm not the only one. The feeling that I get, is that your company counts on customer like me. Customers that are "stuck", with no other alternatives. If your company wants to offer many "cheap direct flights" like Ryanair and Easyjet offer in Europe, I have 2 suggestions: #1: lower your prices. #2 :your staff should be more customer friendly savvy. Because those 2 companies, that's what they offer. Always remember: you can put a lot of maple syrup on a pile of sh***t, it still won't taste like pancakes. Thank you."
Cons: "On the way back from Quebec City to Montreal we were asked to check our carry-ons as luggage, because "there is no room' on the plane. It was an empty flight. ALL overhead compartments were empty. Both flights - Quebec to Montreal and Montreal San Francisco were late. As the result, we have to spend 1.5 hours in the baggage claim area, because "there are no baggage agents in SFO available". THAT WAS THE WHOLE REASON WE ONLY HAD CARRY-ONS! By far, one of the worst flight experience in the last 10 year."
Pros: "Besides a french men close to us that doesnt know what is a deodorent , everything was fine for the travel : ontime, friendly staff, no problem at all. Always recommend air canada for its quality standard. Complimentary drinks ok"
Cons: "Pay-to-eat only, no little crackers like before , come on!"
Cons: "Delays on every leg of our flight. Missed our evening flight to USA and had to spend the night in Canada to fly out the next day. Desk agent service was atrocious!"
Pros: "Good Crew The crew was sharp, efficient, attentive and very good."
Cons: "Better Food Needed Even though this was a short flight, the meal could have been better. The small amount of smoked salmon was inadequate. This meal has been served over and over. Increasing the amount of smoked salmon would at least be a step in the right direction."
Pros: "Nice airplane and very friendly staff once finally on board."
Cons: "Please read previous comments (copied and pasted below) I should never have been sold the flight. The connecting time was too short - even under normal circumstances without delay I was told that I had a solid chance of missing the flight. Furthermore, once I finally made it into Montreal for my connecting flight, no one did anything to expedite my experience. They tried to get me to my final destination 24 hours after I was supposed to be there - they had a packet of accommodations for hotel and flight already prepped (mind you, I had only missing my flight by 10 minutes so clearly my seat was sold to someone else), and they didn't want to accommodate me in any other way. Explaining that I was meeting a friend who had taken another flight, I was told that the problem was not his and there was nothing I could do. Even though I found flights on Kayak and on Air Canada site for an alternate flight getting me out to Europe a few hours later, I was told "no can do." I asked him to speak to a manager and suddenly he was on the phone and (successfully) accomodating me. BUT. The flight was a connecting flight (connection in Rome to final destination Barcelona) - and he hadn't booked me the Rome to Barcelona portion. i was told - "go see the stand in Rome and they will have your ticket ready to go." They didn't have anything on their record but did tell me that this flight should not have been booked for me without having a ticket for my final destination. This was a hellish experience and I will be writing reviews and contacting Air Canada further to discuss this whole process."
Pros: "the crew on that flight was very pleasant and helpful"
Cons: "I missed my connection in Montreal because the flight was 2 hours late to get in and Air Canada staff in Lyon had told me I did not need to get my luggage in Montreal but only in Toronto to go through US custom ... which was not true. The airport staff in Montreal was absolutely unhelpful and sent me in 10 different directions. I was finally rebooked for a later flight, and the person there was finally very nice and helpful."
Cons: "In Toronto they told us that we most likely will miss our flight. Why?? Plenty of time!! No need for miss information. Ground crew not well trained.No boarding pass was given (which is fine). 1 hour wait because of power failure at the airport in Montreal and then we are about to take off and there was an engine failure so we had to come back again . Not good stuff!!!! How would you feel flying again air canada?"
Cons: "On the Montreal-Athens leg the meal was free but of poor quality and quantity. Breakfast was just a piece of banana bread... No entertainment system in the aircraft. Had to rent iPad with very poor quality earphones (struggled to listen to the movies) Also some of the movies were not adjusted for the iPad which translated into using only a portion of the iPad screen."
Pros: "Nice plane."
Cons: "The flight was quite late. I was traveling alone with 3 kids and asked the attendant if he could help us get off early and/or find out at which gate our connecting flight was located. His response, "most people on here have connecting flights." We were unable to board the next flight despite running to get there with time to board, as "our suitcases would not make it." I feel the staff made no effort. At least 12 others also missed this connection and the very small plane could easily have been delayed to load the suitcases."
Pros: "It wasn't a full flight, so there was more room to stretch out"
Cons: "Left my luggage behind (both mine and my daughter's) and I still haven't received it 3 days into my trip. Air Canada reps were not very helpful with information or solutions. I was in hold for almost 20min total (international call). Horribly unacceptable. All they initially offered was $50 to cover expenses (insulting)."
Cons: "Changed the non stop flight on me to stop in TO from Montreal. Really lame and added 3 extra hours to my flight back to Los Angeles."
Pros: "The crew was nice. That's about it."
Cons: "Flight left late. Customer service at ticketing were nasty and rude. Was charged 25 dollars to check a bag on a international flight. The layover in Toronto was a nightmare!! The whole process of customs, rechecking your bag, and Canadian security was way too long and cumbersome. On top of that my flight to the US ended up leaving 1.5 hrs late and most of the wait time no gate attendant was even there."
Pros: "AC gave special seats for free when we told our travel agent that we did'nt like to be seated in the back of the plane. V"
Cons: "Old model 767 with uncomfortable seats. No video player unless you bought your own or rented iPad for 10$. Kinda steep for an overseas trip. No free booze either."
Super friendly staff only thing is the planes are too small as I am 6’4 1/2 how do been to walk in the plane and neck was on a 30° angle
Great overall experience, thank you!
Pros: "Crew in flight was nice and professional Sit in 1st class was comfortable"
Cons: "For this flight everything was good"
Cons: "Late crew caused delays"
Pros: "Timeliness, professional staff and crew"
Cons: "Less cramped airplane: there is nothing wrong with the plane itself but every time I have travelled this route the plane has been completely full (this time it was even oversold) so a bigger plane would help"
Pros: "The flight was easy and quick. These small planes are actually pretty comfortable."
Cons: "Waiting for a gate in Chicago is never fun. Most people on the plane seemed to have tight connections, and I'm guessing most of us missed them. I only made mine because the next flight was delayed."
Pros: "Plane arrived on time"
Cons: "We could have given me a refund or credit for a flight I told you I needed to change 3 months ago due to an emergency at home."
Cons: "Rough landing in Washington, smell of kerosene in Sao Paulo flight, otherwise good."
Pros: "The connection time Mach very well。"
Cons: "I learned that 3 flight together long hours have no food been sever and we have time to get food from airport. Next time I will do better☺。"
Cons: "It took 45 minutes for the luggage to arrive at the carousel, and they sent it to the wrong carousel. Not sure if it was at the other one the whole time, or just took that long."
Cons: "All of my fligts has been delayed and resceduled, so instead of 18 hours to go to hawaii, it took me 36h"
Pros: "Good communication from crew concerning updates and ETAs."
Cons: "Service was a bit brusque at times, but never unkind."
Cons: "I made a reservation for my whole family and selected seats four month ahead (we reserved 1A, 1B, 1C, and 1D). One day before the departure, United informed me that one of my kid had to be moved to 11B a part from the rest of family due to a flight swap. When we started boarding, I noted someone else was sitting on my seat (1D) with his own boarding pass with 1D written. United crew politely asked if the gentlemen was willing to move to 6B, which his original seating in the system but he refused to do so. We' also personally explained to him that if he can yield the seat so that our family could sit together due to my wife's medical condition but he would not cooperate. I noted Those gentlemen on 1D and 1C are either buddies or coworkers. The crews were looking at each other without offering a solution. I ended up telling the crew that I could sit on 6B so that the plane can leave. The departure time was 20 min late u related my seating issue and de-icing took another 40 min. I am a Global Service member and I am very unhappy about the way the whole situation was created and handled by United."
Cons: "Due to purchasing from Kayak, we could not change flight even thought flight UA34 was delayed due to mechanical. We had to call ANA, United and Airline.com but no one can change flights. We will not purchase tickets from Kayak. We called 11/5 to assign seat numbers. However, when we get to the airport, our seat was no assigned as we requested. They had to re-arrange to sit next to each other for two of us. Fight got delay does not mean they can re-assign our seats."
Pros: "Having about an hour and 20 minutes left me with enough time to explore the airport from one gate to the other without feeling terribly rushed."
Cons: "The ONLY thing negative that I can say is that the Chicago airport had no charging stations at my gate."
Pros: "The 787. Great plane. Great ride."
Cons: "Crew members on all 37 United flights that I have taken in the past 19 months have been rude, unpleasant and grumpy. They do not accommodate modern methods of making children comfortable in seats, such as the use of jetkids and jetbox accessories. I have experienced lies (yes, I’ll be back with more water! Sure, I’ll check for some eye wash for your wife.), misleading (embellishing rules, enforcing rules that do not exist) and overall terrible behavior. With the exception of a few ground crew members who’ve shone through, my interactions with United staff have not been good."
Pros: "The flight crew was courteous and efficient."
Cons: "The boarding time lasted an hour as the front desk staff at the gate insisted that I needed a visa travel document for my connection in China (multiple leg journey). What they failed to realize is that nobody needs a visa for China if they’re connecting in transit. It took a phone call and 3 staff members to sort things out. Not something that I want to deal with at 5:00 am. Moreover, due to the de icing, the flight was late and i just made it to my connecting flight in Newark. It was quite a hair-raising experience overall."
Cons: "Smoke on the plane crazy delay"
Cons: "We booked our seats for this family trip together, but were spread out all over the plane. The gate representative was very unpleasant to speak to. And classic United, overbooked the flight so there was no chance of fixing the seating."
Pros: "Seats were very roomy and pilot did a great job!. Boarding went great!"
Cons: "We were stuck on tarmac but this was weather related. No gluten free snacks. Some crew was nice others less so."
Cons: "It was a long delay, which meant I missed my connection at O'Hare even though I had a 3 hour window."
Pros: "Crew was nice"
Cons: "Flight was 4 hours late. The seat was so small, I could not open the tablet (folding tablet in armrest). I am 6" tall and medium built. That tablet can only fit a kid"
Cons: "I bought first/business class ticket for my wife & myself. The sitting was comparable to premium coach level, my overhead bin was occupied by someone else. Food service was acceptable. I am medium built, the lavatory was very tight I felt sorry for larger than my self."
Cons: "Delayed delayed delayed"
Pros: "In seat entertainment."
Cons: "Tight seating with little comfort."
Cons: "The woman next to me had her computer angled toward my face with the brightness all the way up. On a red eye. It was rude, and she prevented me from sleeping at all on the flight."
Pros: "Nice employees."
Cons: "Mechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight gate to see if they could hold the door for me, he said you got 10 mins go. I ran 30 gates and the door just closed and missed my flight. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and went home......"
Cons: "4 hours late, bad food, stressed staff."
Cons: "Flight was cancelled, instead of a direct flight back, we had to go to Munich and then fly to LA"
Pros: "Boarding was as it should be. The flight crew were friendly and did their jobs well."
Cons: "Two of the movie screens in our row were broken. The seats are rediculously tight. Leg room is terrible."
Cons: "I was put on an Air Canada flight and sat on the tarmac for almost THREE hours in MTL. Finally took off and am stuck in Toronto overnight. Air Canada was very unhelpful. I have to sleep in the airport. No food vouchers. Sucks."
Pros: "There were lots of empty seats so plenty of room to spread out. I think the meal was good, but I can't remember for sure"
Pros: "Boarding was quick, staff was friendly and helpful."
Cons: "No in flight entertainment..."
Cons: "Missed the connection"
Pros: "Room on the plane"
Pros: "friendly flight crew. good informations nice plain"
Cons: "- entertanment only with pay??? this is a step backwords...."
Cons: "3 hr delay. Economy plus section was a bit cramped The seat cushions should be softer....or maybe it was the 8 hr flight."
Pros: "Flight attendants tried.. United booked a hotel room for the night."
Cons: "Poor communication on gate change. Delay on flight boarding, and there were issues with engine. Stuck on the tarmac with no AC, they had us off-boarded since everyone was sweating. Reboarded after, no AC still until takeoff. Delayed more than two hours- this was last flight, and caused me to miss connection flight. Was supposed to arrive in final destination at 11pm that night- ended up getting there at 9:40AM next day."
Pros: "Bad good, good service but 5 hours delay"
Cons: "The airplane food and the delay in Chicago"
Cons: "Crew was not particularly friendly. One man was brusque when I asked for water to fill my small bottle. Rare since most crew members I've experienced have been very pleasant. Snacks were pretty paltry. Ned to serve some biscotti."
Pros: "Can't really remember if I liked anything."
Cons: "Unfriendly crew. Flight delayed by more then 2 hours. We were moved from gate to gate 2-3 times. Totally disorganized."
Cons: "Delay caused us to miss last flight of day. We have been sleeping on floor of airport for 9 hours. Same thing happened in the beginning of the trip from dallas to chicago. Oh, it was our honeymoon!"
Pros: "Never on Air Canada again. Food was miserable. They literally told me that they ran out of food (on the flight from Montreal to Casablanca). No kidding. They told us that the flight was full and no more food was available! When we asked for water, they did not bring water. I am not sure if they were out of water because the flight was full! That would be something! Bathrooms were not usable. Utterly dirty. My six-year old daughter refused to use the bathrooms. Water was flowing and the smell was horrible. They should clean that. I can go on but what is the point???"
Cons: "The list would be too long. So, what did I like is a better question in this case. Honestly, I am not even sure if I liked anything. I mean some people were nice, but why? Do I expect people to be rude? I mean, I need to like something extraordinary, something that others don't do. I can't remember anything remarkable. Just nothing."
Cons: "- was hot on the plane - That you had to pay to watch tv. There should be at least a few channels that are Free. (especially since this was a 5 hour flight) - Complimentary snacks (pretzels) were all smushed."
Pros: "First time I traveled in business class with United Airline. Except food for vegetarian (those are not eating even eggs.) was not satisfactory."
Cons: "My flight was cancelled. When I called United I was in hold for an hour only to be told that my airline was not United but Air Canada. When I called air canada I was on hold for another 45 minutes. They rescheduled my flight for another day. I lost one day of my vacation."
Pros: "Crew were awesome, helpful when filling out documents for customs. it was nice to be on a less crowded plane for once."
Cons: "The plane advertized itself as having wifi, which didn't work once airborne. Why offer it if it doesn't work? Also, the plane looked like it was in rough shape, not very reassuring."